Comentarios de los clientes para U-Haul Moving & Storage of Longview

The ladies did a great job assisting me!

Just bad cutomer service no face mask, when asked they said not required. all plus shop people

Yes very professional super nice employees

Great crew, very attentive. I walked in, and they saw to me immediately. I was out of there in 5 mins.

The gentleman that helped me return the trailer was very courteous. Got me taken care of immediately and I was back on the road quickly. I was concerned that the process would take longer but it was quick and painless. Great job!

When we got the trailer home and went to load our stuff for trades days it was full to the top with moving blankets like they were storing them in there had no where to put them was very mad

Furniture dolly I reserved online was not available Pricing at store was different than online for the worse

need modern trucks no cruise control, steering loose for the money you charge not good when a customer has too drive long distance bad on body

Everything was great! It's a super clean, super nice facility and everyone there did a great job, especially Diedra who was extremely professional and extremely helpful. She was really knowledgeable, too and a very hard worker. She went out there herself, moved those trailers around by hand and hooked up ours quick as a flash.

The team of employees at the location i frequently use are incredible. We love them and as a business, we appreciate their professionalism, speed and courtesy. However, as a business and with a strict email inbox policy, we deter any non business related articles such as surveys like this and truely, any other material other than reciepts, statements and customer correspondence. So in other words, when we provide our company email in agreement to receive a copy of our rental transaction . That does not include a barrage of extra irrelevant emails that clog up our inbox. In summary please stop sending valued customers unappreciated and time waisting, trash emails . Stick with doing what you say and nothing more or less . A receipt is all that's acceptable to send here. Thanks

Everyone there was extremely nice and helpful. I would go there again.

the online contact. nobody knew who i talked to on the 1-800 contact line. nor did dey have any recorded either.

I've used this location many times over the years. This was by far the best customer service and all around experience. Great job, guys!

Real friendly guy, took the trailer and checked me out in no time flat. I was pretty happy with it.

Absolutely nothing everything was perfect!!!

professional and fast service. I want to complement the young man that took care of my when I returned the trailer. He was fast, efficient, and courteous. Not to mention that I told him I am proud of him for perusing his education while working.

It was good service

I was served pretty well. No complaints.

Nothing

The service was great. I had a minor issue with picking up the vehicle online but the store representative was very kind and was able to get me taken care of quickly. She explained what I needed to do which made returning the vehicle so easy. Keep up the good work.

This location to Longview did a great job in helping me hook my trailer up quick service and a very clean facility I would definitely use them and recommend them to my friend

This location has failed to have employees that know what they are doing. This time the car dolly wasn't latched properly. The picture uhaul took upon this rental shows it clearly. The dolly popped off as soon as I loaded the vehicle. This is the third time to have had uhaul here in Longview on us80 fail to properly connect my vehicle

Advise accurate drop location at time of reservation, not immediately after signing contract.

Nice people

Very helpful

Lady was 30 min. late and was charged more than expected. They messed up my pick up location...computer had trouble...Floorboard was hard to move around on.. got the job done but it was trouble.

The manager was wonderful but despite that, it wasn't an experience I would ever repeat.

Within a few miles, the trailer I rented had a flat. I was on the side of the road for over 3 hours. I was not able to use the trailer because the place I needed to go to was closed after having to wait so long. The assistant manager said he was going to cancel the contract and not charge me. Between the time I turned in the trailer and Monday 9/15/2020, that changed as I was charged.

Great staff!

Deidra Bray was an awesome help.

I was overcharged for an extra day rental.. I rented the appliance dolly for 3 days and was charged fpr 4

Nothing

Met an associate as soon as I pulled in. She checked me in immediately and then removed the trailer And I was on my way. Simple!

The only issue I had is that a rodent chewed up my cord to my dryer. However the staff at the U-Haul in Longview was extremely helpful.

Everything was great ! Austinette and Brit were pleasant and professional!

Our equipment had been rented out, even though we completed the online check in form. This also made it difficult to drop off at the end of the rental period.

Put a handle on the door and it needs to have a jack on it so you can drop the trailer if needed

The truck steering had quite a bit of play in it; harder than it should have been to keep it from weaving going down the highway. And I'm a truck driver (CDL; triaxle and tractor-trailer experience). I reported it at the drop-off location.

Excellent service. Especially the outside attendant.

I was charged for 27 miles and I know it was only 13 miles. If you rent from this location, please take pictures of your odometer and take a pic before you get out to leave it. They refuse to refund me and I am not happy about this.

Incorrect email address for Nathan Olson of Longview TX. 75608. I received his contract by email. Please correct the email address on his form.

Make your app to work on Android phones.

There were water damage all over my furniture and mice feces. I haven’t heard from anyone from there about it. Then there where ants all in my tub boxes.

everyone was so nice

To Long for proper info.too expenses no discounts all

Everyone did a great job. Clean!!

Brittany was friendly and outstanding! I'm guessing she's your best employee!

The Longview storage facility staff was outstanding! Helpful, understanding, friendly....above and beyond!

The staff was kind, but management needs to seriously update their POS systems. People were waiting for 30+ minutes to complete a retail transaction.

We booked the storage until before the employees even looked at how much we had in the truck. It ended up being not big enough to hold our things, so we went over our mileage to find somewhere else.

Na

Everything was great at my Uhaul facility. I will definitely rent a uhaul truck for my next trip to Florida! The staff was helpful, friendly and answered all my questions.

Slow, very slow

I'm pleased and satisfied this location has provided for me every time

Nice and clean but under staffed

...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...

The gentlemen that helped me were fantastic. But the storage unit we were promised we didn’t get but received two smaller ones that wouldn’t fit our stuff.

This has been the worst experience I have ever had with a company's customer service. My calls to this location were always automatically forwarded to U-Haul's customer service who in turn would say

I will recommend this facility to family & friends

Spacious

Good

Employees were very nice and helpful!

Helpful staff and great services! Would highly recommend this U-Haul location.

Caleb was great

Very pleased with the staff for taking care of me and wife's needs on a BIG move to Chicago. Special thanks to Cody and David...they were tremendous!!!

Cody was really great and very helpful. The older gentleman (sorry, I can't remember his name), was really helpful as well. Cody went above and beyond to help assist us.

Mr. David Graham is a jewel. Very personable and hands on.

My rent was due on the 13th and I paid it.I moved on the 20th and lost three weeks off money as I was told there would be no refund. We left the space in perfect condition.