Comentarios del cliente para U-Haul Moving & Storage of Longview

Just excellent people

Invest in taller trailers. I am 6’3” and I’m very sore from all of the bending over.

The staff was very friendly and knowledgeable. There was very minor damage on the truck that was not on record when inspected initially over right rear wheel well.

I will use u haul again when needed, good experience

Very nice helpful quick and efficient !! The young man that hooked me up was nice very helpful! The young lady was gods nice efficient!

No much . Was very very smooth

Great people at this location. Very personable and knowledgeable. Made my first time moving out and easy experience.

Continue with the good work and friendly customer service!

The office was understaffed when returning the vehicle causing a long wait time. There were at least 10 in line and only 2 employees working.

did not like how technology reliant UHAUL is to get anything rented. What happened to just paying $$ and using what you rent.

Had a bad expierence regarding rental blankets. The man checking men in was not polite about the blankets not being folded. No one told me before hand that was a requirement, and honestly do not understand why you would require that. Surely your staff has to inspect them before re-renting them so it seems a cheap way to double your fee.

I got over charged for gas for a 1/4 of tank I was charged 46.00

The young lady that checked me out and a coworker were arguing the whole time I was there. Then a third worker came in and they as well had words. She was asking about how there was no deposit listed so the 100$ was applied toward gas milage. She ask about how many miles would be driven and I replied 100 miles. So the 154.99 that was pd was 19.95 times two days.And 100 applied toward milage useage on truck. I called tonight to decide this problem and the person I spoke to was short and rude. I simply was asking for explaination of charges now on the text message that was sent to my phone today. Yet I was cut short and even more confused after the call.

None

The staff was kind, but management needs to seriously update their POS systems. People were waiting for 30+ minutes to complete a retail transaction.

We booked the storage until before the employees even looked at how much we had in the truck. It ended up being not big enough to hold our things, so we went over our mileage to find somewhere else.

Everyone was very nice and helpful couldn’t have asked for better service

Everyone was super friendly!!

Great service..thanks to the whole U haul team..thank you Miss Cook.. for outstanding service.

The manger Chris and his two guys working on Sunday were the worst and most unprofessional people I’ve ever met. I loaded my equipment by myself and had to find the extra stuff I ordered by myself

Both the pick up and turn in folks were super. Very polite and professional.

The transmission does not shift gears and the passenger side seat belt does not pull out so it can not be used. Really needs maintenance.

I had an “e” alert, the lady behind the counter was very courteous and patient while we figured the issue out. The man on the hotline was very nice as well. Luckily the alert was an error and I was able to get my rental with no other issues

I had an amazing experience; even got a discount. The gentleman that checked me in was very helpful.

Tire straps on the trailer should be longer.

Longview saved my car from falling.

Everything was great and customer service was excellent

I just love this location... everyone is very friendly, nice and well mannered and omg I just love Deshe that little girl can work her butt off!

Everyone was very nice and I would totally recommend this location to anyone. David was very cool too.

Fast

Representative was extremely helpful and accommodating. Can't say enough good about her! Great rental experience.

This is a super place and has great staff. Also David and his staff take care of there customers ! I love doing business at this u haul store.

The automated checkin situation SUCKED. I got frustrated after 20 minutes and cancelled the reservation and the guy working there helped me fast.

Always been great services,

Took longer than 30 minutes to be waited on. The equipment I rented was not in the lot and took another 30 minutes to get one hooked up. More help at the counter would be an asset. Overall experience was poor

Stood in the store for 15 mins before any worker even spoke to me. Very unprofessional and poorly managed

I made my reservation in person. Reservation, pick up, and drop off when VERY FAST with no issues at all. Great experience!

Parking is tight for customers when equipment is being returned.

The dolly was in the way and we couldnt remove it because we didnt want to be charged for it.

Excellent service..The Team make you feel good Thanks David and his team.. outstanding job..

I wasnt able to return the equipment during after hrs through the website...it kept saying tht I had no order even when calling customer service it still said the same thing and no one was able to help me that was frustrating and I wasted over an hr trying to get the issue resolved

The appliance dolly was old and Worn out I had to fix it before I could even use it and the auto transporter was all bent up and it was nasty the only thing that was nice and new was the regular dolly. I asked if I could get something nicer and newer and they said that all of there equipment is old so that’s all they had.

The vehicle was unaccessible when I arrived and they had to find a vehicle that was accessible which took far too long. Then they had to call a bunch of people to verify who I was, even though I had sent in pictures and my license info. If you are going to require all of this information prior to picking up a vehicle it needs to be documented when making the reservation online. I did not have 45 minutes waste at the pickup and you caused me to be late to the job site which almost cost my company the contract.

Fabulous staff and manager was extremely helpful. Thanks for your kindness

The staff was very friendly and very helpful and I would recommend this location to anybody

Very quick service and friendly.

Thanks

Excellent

All Good!!!

All good

The manger at this location was not that professional, I have a order from judge saying I can drive and this dude would not rent to me ! Thank god I had my father with me !

They didn’t listen to the drop off location I asked for. The girl expected me to know how old the process of renting your equipment worked even though I had not rented anything from you before. I needed to car dollies and she Wrote one up and then had to write a second one up after she charged me for the first one and didn’t tell me that had to be the way it was to be done. Why you could not have put them both on the same bill I do not know and why they had to go to two separate locations to be dropped off which is inconvenient for me was beyond me I did not appreciate it I would not go back there again.

Na

Everything was great at my Uhaul facility. I will definitely rent a uhaul truck for my next trip to Florida! The staff was helpful, friendly and answered all my questions.

Slow, very slow

I'm pleased and satisfied this location has provided for me every time

Nice and clean but under staffed

...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...

The gentlemen that helped me were fantastic. But the storage unit we were promised we didn’t get but received two smaller ones that wouldn’t fit our stuff.

This has been the worst experience I have ever had with a company's customer service. My calls to this location were always automatically forwarded to U-Haul's customer service who in turn would say

I will recommend this facility to family & friends

Spacious

Good

Employees were very nice and helpful!

Helpful staff and great services! Would highly recommend this U-Haul location.

Caleb was great

Very pleased with the staff for taking care of me and wife's needs on a BIG move to Chicago. Special thanks to Cody and David...they were tremendous!!!

Cody was really great and very helpful. The older gentleman (sorry, I can't remember his name), was really helpful as well. Cody went above and beyond to help assist us.

Mr. David Graham is a jewel. Very personable and hands on.

My rent was due on the 13th and I paid it.I moved on the 20th and lost three weeks off money as I was told there would be no refund. We left the space in perfect condition.