Great service and process is much improved since the last time I rented a piece of equipment (it has been many years ago)
Scott S.Customer Reviews for U-Haul Moving & Storage of Longview
Testimonials From Recent Customers
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Online reservation system worked good. Pre-checkin didn't work at all. It requires a photo of your drivers license. When you try to upload the pic it will never upload. Just spins forever. The trailer I rented was clean and in good shape. The people at the business were friendly and helpful.
Tommie D.I paid to rent a truck for all day. $39.99 + $14.99 safe move. Pickup at 7am was told I had to have it back by 1230 afternoon. How come I was charged for all day rental when I was forced to bring it back 5 1/2 hours OF rental. All day should me 24 hour rental not 5 1/2 hours.
Karla M.quick service for drop off
Randall P.Everything went according to my plan. The truck was new, and I went all the way to Henderson, filled up for $96.00. Drove to and from Houston on the same tank of gas. The truck was amazing.
Mattie C.The team at this location was great! Bill had to work on my electrical and was supper. The manager I forget her name was the best!! I am in retail and customer service and they were very good. I would hire them if I needed people t work for me.!!
Mark Y.I honestly think everything is fine the way it is. Reasonable rates and excellent staff !!
Jerry C.Impossible for the service to get better. Impeckably friendly, knowledgable and responsive staff. I like doing business at this location every time and do reccomend them to others.
TYLER M.Not much. From the reservation to pick up to the return the experience was awesome
Tyneeka S.Have more than one counter person at busy hours
Darrell B.It was okay. Not great but okay.
David P.Great service and equipment!
William C.I was not pleases with the amount I was charge for intown moving
Nita E.Absolutely nothing! The owner is so personable, and he made sure we had just the unit we needed.
Charles S.Very nice customer service
Arturo M.Have equipment reserved ready and available
Linda B.They were ALL so polite and very helpful. Only one in Longview I go too.
Latsha A.Best rental experience ever, the pick up and return improvements where excellent
GLEN P.We reserved furniture dolly's which they didn't have for rent, but could sell us some. The location was very well stocked on moving supplies and prices were comparable. The lady working was very helpful, and professional.
Casey T.The young woman who checked me in made it the fastest ever, made sure I had all I needed to tow the trailer and picked it up herself and moved it out of where it was parked to make it easier for her and I to lift it onto the towing ball. Then she quickly checked all lights to ensure everything was working. Everything was done in less than ten minutes after I walked into the office. She deserves the highest praise for being professional, diligent and very professional. 11 STARS!! out of 5!!
Billy C.I will never rent from this location. I left in tears.
Iswaiah C.rented a trailer to haul a car from a few hundred miles away, trailer pulled excellent. dealer hooked trailer up and unhooked when I returned. Great experience.
Shane N.Need to keep a customer service rep in the office at all times. Had to wait about 15 minutes for someone to show up to complete the paper work.
Terry S.Easiest Uhaul drop off I've ever had. Staff was very friendly and helpful.
Joseph S.Second time in two months to use this location. My experience has been outstanding both times, with efficient, friendly check-out and smooth, issue-free check-in. Zero issues and highly recommended.
James M.Less long lines, should be computer instead of a person there. Waiting lines over 10 minutes at least.
Tennile T.Very helpful
TERESA B.The two Equipment dollies I reserved were not available and I was not told until after I arrived. We had to find a second location and create a second order basically creating a lot of confusion for us to return the truck and then the equipment dollies. I was told to return the truck to one location and the equipment to a second location, neither of the two being the location I originally chose when I made the reservation.
LANCE W.Great people and fast in and out every time
STACEY S.The young man was extremely helpful while also attending to two other customers.
Jose R.Preparing and up keeping of equipment
Gary S.Returning equipment outside personnel should be more professional and polite.
Giovanni C.Very efficient and friendly staff.
Robert S.Good jobs
Philip B.Agents that checked me in and rented me equipment as well as received equipment upon return were very courteous and helpful.
JeremyS A.Keep doing the same; Busby was great - very professional and friendly during pickup of rental. First experience, will return. Gracias
Richard W.Very friendly and took possession quickly. No waiting.
Carol B.Service was wonderful.
Brent O.Nothing, all was good.
Bennett S.Mrs Dot and the other lady (sorry I didn't catch her name) were friendly and helpful, as always.
Dylan W.Maybe appointments to bring equipment back.
William E.I rented a 26' truck for 2 days to move. The move was completed 24 hours ahead of schedule. I returned the truck a day early but I am still being charged for the 2nd day even though you have possession of the truck. You charged me for a truck that YOU have. I feel that I should be refunded for the day I DIDN'T HAVE THE TRUCK. THAT IS CALLED THEFT AND YOU COMMITTED IT. I WILL INFORM EVERYBODY I KNOW ABOUT HOW UNDERHANDED AND CROOKED U-HAUL IS.
CURTIS D.The beginning mileage was off again, but it was noted.
Karl B.The staff were excellent.
Finney A.Nada
cleo F.Thanks to the staff for helping me get the unit (in Nov 21) and to returning the unit (in April 22),
RONNIE N. | Overall ExperienceI was disappointed because I was there only a week and couldn't get a prorated price on my unit. There should be a way the customer service rep can make & do this for the customer
Nicole D. | Overall ExperienceThank you for allowing me to rent a storage place. I will gradually rent again. I will definitely recommend others to rent from uhaul.
Jeannetta M. | Overall ExperienceBest uhaul place I know of.facility and people were great..
RODNEY W. | Overall ExperienceMy name is officer Justice and I work in law enforcement and I was very impressed with the professionalism of the general manager kristin Gadberry
Kevin J. | First ImpressionsWith the rainy day some water when in and like 2boxes got wet and damaged some stuff (sad).
ITZA V. | Overall ExperienceMrs. Gadgetry is amazing to work with. The other staff is diplomatic and very helpful. I have never seen a cleaner business in Longview.
SOLOMON B. | Overall ExperienceItems were stolen and I was told I was at fault
LaDarrius C. | Overall ExperienceBecause some of the personnel shouldn't be personnel and then there was another young lady that was over them all did an excellent job
gerald c. | Overall ExperienceMoving back to Texas from Illinois is a trying experience anyway, very very long drive. But having to deal with the staff was above all the best. I rented a Uhaul trailer as well as renting the unit and unloading the trailer and returning the trailer, no a bad experience at all. Staff was very friendly and helpful.
RONNIE N. | First ImpressionsThey were very helpful and always polite
Larissa R. | Overall ExperienceI think it was Brittney who helped us she was so sweet and helpful and maded sure we were taken care of . Very good place
Wayne M. | First ImpressionsAll of the employees were extremely nice to my husband and me. We have had a unit for about 4 years. If i ever need another storage unit i will be back to see you. Thanks for all your help June Crane
June c. | Overall ExperienceServicio al cliente de excelencia. Ive been having a rough time lately and was being pretty rude with the staff. They handled me well.
sarah b. | First ImpressionsExcellent customer service all around the board with this location. Staff members very helpful.
SONDRA T. | First ImpressionsI had a great experience.
John D. | First ImpressionsOutstanding service. Could not have been more happy with the service and friendliness of Staff. Top notch
RICHARD H. | Overall ExperienceIt is the personnel that make a business and the employees at this U-Haul are excellent. We were greeted quickly and the were very helpful, all with a positive attitude. Gracias
RODGER K. | Overall ExperienceGracias
Nicholas S. | Overall ExperienceThe ladies in the morning are the greatest
RONALD J. | Overall ExperienceGreat experience
Becky W. | First ImpressionsGreat new uhaul
Alexis M. | First ImpressionsVery well organized
michael w. | First Impressionsthey need to have a security fence around their facility. People will not stay long term at u haul without a security fence when others in the area gave this available. Your staff was very helpful and polite.
Richard J. | Online Move In...BEST WISHES, FROM THE OWNER OF GREGG COUNTY!!!
LaMonte W. | Overall ExperienceGreat people and great place
RODNEY W. | First ImpressionsVery helpful and fast
Kimberly G. | First ImpressionsI was given a smaller storage unit for the size of truck I needed. I had to go to another storage unit But was given the wrong address and had to come back and rent a unit that was more expensive than I was told the price would be. We did not get home until after Midnight I wasted mileage and gas!
DEBORAH MICHELLE B. | Overall ExperienceIt was a wonderful experience. Everything was on point. I would definitely use U-Haul again & highly recommend them , to anyone. Thanks again for good service.
ZETTA A. | Overall ExperienceI didn't know the unit was upstairs. That was incredibly difficult and inconvenient.
Sarah B. | Online Move InEveryone was helpful with a great attitude!
Joseph C. | Overall ExperienceI was a pleasure doing business with Kristin Gadberry and the staff. Good job Kristin.........
randy s. | Overall ExperienceGreat experience..
Joseph C. | First ImpressionsThe only issue I had is that a rodent chewed up my cord to my dryer. However the staff at the U-Haul in Longview was extremely helpful.
Iesha S. | Overall ExperienceThere were water damage all over my furniture and mice feces. I haven't heard from anyone from there about it. Then there where ants all in my tub boxes.
Tonika S. | Overall Experienceeveryone was so nice
Iesha S. | First ImpressionsTo Long for proper info.too expenses no discounts all
Tracy J. | First ImpressionsEveryone did a great job. Clean!!
jerry C. | Overall ExperienceBrittany was friendly and outstanding! I'm guessing she's your best employee!
Nicholas S. | First ImpressionsThe Longview storage facility staff was outstanding! Helpful, understanding, friendly....above and beyond!
christie w. | First ImpressionsThe staff was kind, but management needs to seriously update their POS systems. People were waiting for 30+ minutes to complete a retail transaction.
Megan R. | Overall ExperienceWe booked the storage until before the employees even looked at how much we had in the truck. It ended up being not big enough to hold our things, so we went over our mileage to find somewhere else.
Megan R. | First ImpressionsNa
Theresa J. | Overall ExperienceEverything was great at my Uhaul facility. I will definitely rent a uhaul truck for my next trip to Florida! The staff was helpful, friendly and answered all my questions.
CYNTHIA P. | Overall ExperienceSlow, very slow
Christine G. | Overall ExperienceI'm pleased and satisfied this location has provided for me every time
Anderus B. | Overall ExperienceNice and clean but under staffed
Anderus B. | First Impressions...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...
LaMonte W. | First ImpressionsThe gentlemen that helped me were fantastic. But the storage unit we were promised we didn't get but received two smaller ones that wouldn't fit our stuff.
Joshuah S. | Overall ExperienceThis has been the worst experience I have ever had with a company's customer service. My calls to this location were always automatically forwarded to U-Haul's customer service who in turn would say
kayla h. | Overall ExperienceI will recommend this facility to family & friends
lacedra j. | Overall ExperienceSpacious
Mohammad A. | Overall ExperienceBueno
JEFF S. | First ImpressionsEmployees were very nice and helpful!
Lasca P. | First ImpressionsHelpful staff and great services! Would highly recommend this U-Haul location.
Morgan M. | Overall ExperienceCaleb was great
Teron S. | Overall ExperienceVery pleased with the staff for taking care of me and wife's needs on a BIG move to Chicago. Special thanks to Cody and David...they were tremendous!!!
Anderus B. | Overall ExperienceCody was really great and very helpful. The older gentleman (sorry, I can't remember his name), was really helpful as well. Cody went above and beyond to help assist us.
GEORGE S. | Overall ExperienceMr. David Graham is a jewel. Very personable and hands on.
TIM M. | Overall ExperienceMy rent was due on the 13th and I paid it.I moved on the 20th and lost three weeks off money as I was told there would be no refund. We left the space in perfect condition.
CLARA L. | Overall Experience