Customer Reviews for U-Haul Moving & Storage of Logan Square

7,171 comentarios

4100 W Fullerton Ave   Chicago, IL 60639
(Cross Street Fullerton and Pulaski)

(773) 862-2596

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sat–Sun
    7 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(773) 862-2596

4100 W Fullerton Ave
Chicago, IL 60639
(Cross Street Fullerton and Pulaski)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sat–Sun
    7 a. m. - 7 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • habla español
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Lissette R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
3.0

First off, The Manager was the best they got here. I was surprised on how bad the other employees were. I don't know if they were new, but I had pretty bad service and everyone had to rely on the manager. Felt like no one had the urge to get anything done. 5 star for the manager, everyone else 2 star.

oscar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEAH G. 
Clasificación:
5.0

The staff were very friendly and professional. I had an excellent experience renting from this location.

Kayla N. 
Clasificación:
3.0

Difficult to understand access method. Indtructions incomplete/incorrect/not very understandable.

Michael M.  |  First Impressions 
Clasificación:
1.0

Since I NEVER drove a uhaul truck to Chicago, Il, I can not rate a store I've never been to. However being charged over 3,600.00 for a rental I never used i can rate. Very very poor service!

Christie L. 
Clasificación:
5.0

Nothing great service clean place

ANGEL F. 
Clasificación:
5.0

I like it

martha h.  |  First Impressions 
Clasificación:
5.0

Suggestion: have a staff member walk first time user through the process of getting in and out.

Victor H.  |  Overall Experience 
Clasificación:
5.0

Thank you for a great experience. The facility was always clean. No rodent problems. No elevator issues. I would choose this facility again.

ROLANDA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

Excelente

Tomas O.  |  Overall Experience 
Clasificación:
3.0

Get rid of the Manager Michael, his professionalism was very poor and he was very rude.

Jerry W. 
Clasificación:
5.0

Very good job

MARCO Q.  |  Overall Experience 
Clasificación:
5.0

Amazing customer service. Best in town

Ismael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B.  |  Online Move In 
Clasificación:
5.0

I began the process on the phone and ended up going in to the location. I'm happy I did because it was a great experience. Both the person who helped me in the morning and the person at drop off in the afternoon were efficient and friendly. I was expecting problems and the whole process was seamless. I'll DEF come here again.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette C.  |  First Impressions 
Clasificación:
5.0

I feel at home

MARCO Q.  |  First Impressions 
Clasificación:
5.0

Staff was helpful and friendly.

Aleksey V.  |  Overall Experience 
Clasificación:
1.0

Charged for gas when I more than filled up the tank according to U-haul's own fuel consumption rates for size of truck rented. Totally dishonest.

WILLIAM S. 
Clasificación:
3.0

Overall the location itself is decent. However there's always only ONE COUNTER OPEN. This always causes LONG DELAYS. Two counters should ALWAYS BE OPEN. And the TRUCK HAS ISSUES: The steering is vague and WANDERS/ The outside mirrors are loose and CONSTANTLY MOVE while driving/ sometimes the TRANSMISSION STICKS AND DOESN'T WANT TO UPSHIFT. This is the second time I've rented this truck. ITS TIME SOMEONE FIXES IT.

CECIL M. 
Clasificación:
5.0

Great Service! Antonio Goes Above & Beyond to make sure I was completely satisfied.

RALPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD T. 
Clasificación:
2.0

I entered all my info online, then had to do it again when I got there. When I was there I had to scan my license myself with my phone instead of just handing to the guy at the desk. (Then the last sep on the app didn't work, so I had to just give my ID to the guy anyway). After I completed everything, only then was I told that insurance was mandatory for vans, but not box trucks, even though online I was able to decline insurance on the van, so I had to start all over again. You have all this technology available but you somehow use it to make your entire process twice as complicated and take twice as long. When I complete my reservation online. I really should just walk in, show my ID, and be handed a key.

Philip S. 
Clasificación:
2.0

Poor communication and 'added' billing expenses with incorrect assessment of units required/communication.

Clasificación:
5.0

I was so Tired when I was done with the truck & all the other places was giving me the run around Fullerton location was friendly & on point

Gloria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam R. 
Clasificación:
4.0

The exterior doors don't close automatically even in sub zero weather

Gary L.  |  Overall Experience 
Clasificación:
5.0

No recommendations as service was excellent. The guy in the parking lot was super helpful.

Victor M L. 
Clasificación:
1.0

After picking up my Ubox from Uhaul in Logan Square Chicago and driving to my destination with my Ubox, I was unable to open the box due to Uhaul cutting my padlock off and replacing it with their own WITHOUT MY PERMISSION and with NO communication about the matter. Uhaul did not provide a key to it, so there was no way for me to unlock it and retrieve my items without going back to Uhaul in Logan Square Chicago to get them to take the lock off. Uhaul in Logan Sqaure Chicago also did not have the key and ended up taking the screws off of the lock to let me in. I was charged with all the mileage of coming back to Uhaul for them to open the box and return to my apartment to unload my items. After being told I would be charged for all mileage used (even though I had to drive more miles due to Uhaul changing my lock without permission), I was charged and told there was nothing they could do about it. They also did not try to find out why my padlock was replaced and I received no explanation on the issue and no refund for my padlock. The manager would not pick up my calls or call me back after I left a voicemail to resolve the issue. The customer service was horrible, unhelpful, and unapologetic. I hope I never have to use Uhaul again.

Tristen K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ana M. 
Clasificación:
5.0

service is professional & efficient

Marisol D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen D. 
Clasificación:
5.0

Everything when smooth no issues thanks

CARLOS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jovany L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jack B. 
Clasificación:
5.0

Exelent people

Tomas O.  |  First Impressions 
Clasificación:
5.0

The gentleman in the front desk was very polite, professional, proactive, handsome and helpful. The van smelled great and was very clean. The premises were clean, well organized and roomy. The grounds were maintained and areas were free of debris. The staff was nice, always smiled and very accommodating - overall excellent experience. Will be coming back again.

Alfonso R. 
Clasificación:
4.0

El cliente no dejó un comentario.

William O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blaze L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel A. 
Clasificación:
3.0

After making my way across the city in heavy traffic pulling the trailer, we arrived at the location that we were instructed to drop off the trailer, we discovered it was not open on Saturdays. Called a number only to get a Colorado rep who couldn't help us because she couldn't get a hold of a "Chicago rep".

Eric V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue R.  |  Overall Experience 
Clasificación:
2.0

The cup holder was wet like someone spilled something. The floor was dirty in both cabin and storage. It smelled like cigarettes in the cabin. It was obvious nobody cleaned it before we got it rented to us. The gas was just under 1/4 when we got it but we had to return it above 1/4 or get heavily penalized.

Christian Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

lissette t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORLANDO C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eybar L. 
Clasificación:
5.0

Thanks for your service

Jose A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramiro T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex D. 
Clasificación:
3.0

The equipment was old and dirty. I would not rent a trailer from this or any other U-Haul location.

LUIS M. 
Clasificación:
1.0

I told the guy I was setting up my trailer to double check the straps. They looked all right when I got to the location to pick up my vehicle passenger right side strap was short and didn't even meet at the clip I'm 100% upset with the service and this is not the first time this happened

ROBERT M. 
Clasificación:
5.0

Michelle is alway polite and promt. Everything is on point at this location. Very Happy Client

George R. 
Clasificación:
5.0

I had the impression that “what we see is what we get”, but is not. If I am renting a $19.99 van, how is it that I will end up paying $60. Three times what you advertised. It's ridiculous. I have to tell you that I had an excellent customer service. Other than that I prefer to go to Home Depot next time instead.

angel F. 
Clasificación:
5.0

Todo muy bien y un excelente servicio muy amables todo el personal

Jeronimo O.  |  Overall Experience 
Clasificación:
4.0

I was given the wrong truck and then charged extra for fuel.

Sean W. 
Clasificación:
2.0

Don't accept to leave the location until is not absolutely clear that they have taken the equipment in custody.

Ionut M. 
Clasificación:
5.0

Muy buen servicio muchas gracias por la oportunidad que me brindaron

Selideth R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
5.0

Staff at this location are super nice.

Alfredo C. 
Clasificación:
5.0

Check in staff reviewing equipment condition were helpful and friendly. Desk staff made sure I was able to return the lock for a refund and refunded the mattress protector as well. Really saved the whole experience.

Regan S. 
Clasificación:
4.0

The computer system was ridiculously slow. I was in line for over a half an hour waiting for the computers. Luckily the woman working the counter was using 3 computers at one time and working with 3 different customers at the same time trying to speed up the line as best as she could.

Christian M. 
Clasificación:
3.0

Wait time was long and just one lady working all three computers alone!

simone C. 
Clasificación:
5.0

CJ is both knowledgeable and personable.

Nathan B. 
Clasificación:
5.0

Overall, a very pleasant experience! Customer service was strong and employees were very attentive and helpful

Irene K. 
Clasificación:
5.0

Good service. Polite friendly. Place.

Frank R.  |  First Impressions 
Clasificación:
5.0

I worked with Jarred and he was very competent and helpful.

jeff j.  |  First Impressions 
Clasificación:
5.0

I’m great full always patient showing me they care and willing to help me,u don’t see companies doing that for u anymore .Thank u and I hope your company get compensate for all u good work

Samuel Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Franklin C.  |  Overall Experience 
Clasificación:
5.0

Nothing everything was done professionally and I was happy and satisfied thank you so much for your service

Carlos S. 
Clasificación:
4.0

To who it May concern I have my car stores there for many years facility place was good to storage my car at. Thank you all. 

ISREAL P.  |  Overall Experience 
Clasificación:
3.0

I recommend effectively communicating with the staff my experience could have been a train wreck! I authorized for automatic payments to be deducted from my credit card and the employee was very professional and courteous forgot to hit the back, he was working diligently fielding the phones and checking in customers. I was receiving delinquent notices and late fees but after a vigorous diligent approach it was resolved, that is not a good feeling being accused of not following protocols and being penalized for someone's else's error. The owner resolved the problem as a attorney , I never assume the worse on any case give the situation the benefit of the doubt, until evidence proves otherwise.

Joe L.  |  Overall Experience 
Clasificación:
5.0

I appreciate it everything thank you for your rental

PAMELA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justyna K. 
Clasificación:
5.0

These guys were Awesome the whole staff ....Thanks !

arthur w.  |  Overall Experience 
Clasificación:
4.0

Windows and mirrors were dirty. Everything else was good. Other than inside dirty windows the inside and back were clean. All employees where courteous and helpful.

Barbara O. 
Clasificación:
5.0

Nothing - this place was great.

Brian G. 
Clasificación:
4.0

There was an elevator out of order which caused problems, especially using people you are paying to complete the storage process..

Sharon P.  |  First Impressions 
Clasificación:
4.0

This location has always been efficient, helpful, and concern about your move. I have used them several times over the past 10 years. I highly recommend this location.

Sharon P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terrence L.  |  Overall Experience 
Clasificación:
5.0

The two employees who helped me for both pick-up and drop-off were excellent. Extremely helpful, quick, and lovely to work with. One was Thomas, the other I can't remember the name of, but a black woman who loved superhero movies. Both were above and beyond!

Emilio A. 
Clasificación:
3.0

El cliente no dejó un comentario.

ADRIAN A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELINE H.  |  Overall Experience 
Clasificación:
2.0

The experience I had with this location was very different from the experience I had with the Los Angeles U-haul. It was very difficult to get a hold of a representative at the Logan Square location to set up access to my box. I was consistently put on hold for 30-45 minutes every time I called, and was even hung up on twice. The phone service at this location is abysmal. When I did physically go to the location to gain access to my box, it was apparent why this was the case. For being called "The Fortress," this U-haul location seems to be sorely understaffed. There was only one representative to help customers and answer the phone. While I was waiting in line, the phone was constantly ringing. I guess I can't really blame the employees for not answering the phone when they are bombarded with people in line. Another thing that seemed to be amiss was that my box was left out overnight because the forklift drivers left for the day. This ended up working out for me because I wanted to empty my box ASAP so as not to be charged another month's rent. However, this seems unacceptable considering I paid one month's rent upfront to have my box stored securely. Lastly, when I finished emptying my box, I informed the office representative that I was finished and that all moving blankets had been returned inside the box. I asked him to close my reservation so that I would not be charged any other fees. However, the next day my account was still showing that I was going to owe another month's rent in 2 days time. Again, I called, only to be put on hold for 30 minutes and have my called dropped. When I finally got a representative on the phone, I had to explain the situation and verify that I wanted to close my reservation so I would not be charged additional rent. Overall, moving is stressful enough, and having to go through a business that is understaffed and doesn't seem to cover it's bases adds additional undue stress. I have mixed feelings about using U-haul again in the future given this experience.

Sara R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily M. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIO R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

arthur w.  |  First Impressions 
Clasificación:
5.0

The staff and location are great

John S. 
Clasificación:
4.0

To many U-Haul trucks and trailers in parking lot, to allow easy access to storage unit with trailer.

SAMUEL O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alberto F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita W.  |  First Impressions 
Clasificación:
5.0

I had requested a more convenient location and learned of the change in less than 24 hours. That was not ideal to have a much farther trek for picking up the truck. Beyond that, everything was smooth and convenient. Staff were helpful and friendly.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFFORD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ETHAN W.  |  Overall Experience 
Clasificación:
5.0

The young man that checked me in was very friendly and professional he made the check in very easy. Equipment was excellent. No complaints!

KEVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet V. 
Clasificación:
1.0

The reason for me moving from this facility after so many years is that the management has poor communication skills I have called him numerous times text him left him messages and also left him messages with the front desk and there is no communication the manager to this vicinity is very irresponsible he cannot help me with my situation so I relocated my vehicle to a better establishment. Find a new manager for this facility he will not return customers calls or address complaints.

BENITO R.  |  Overall Experience 
Clasificación:
5.0

Always a pleasure to store here

TOMAS O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara C.  |  Overall Experience 
Clasificación:
5.0

I believe his name was TJ - he checked us in and got us out the door in record time. Very pleasant and efficient.

Tara H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Super easy drop off convenient and staff was awesome

Dan S. 
Clasificación:
5.0

Very good service and good people

javier R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna M. 
Clasificación:
5.0

Quick and easy and very helpful

Giovanni R. 
Clasificación:
3.0

Did a drop off via the app. The app was very finicky and I had to do the whole check out process multiple times. Would not recommend U Haul to other based off of this overall experience and inconvenience of not being able to pick up and drop off my truck where was reserved.

Emily N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adom D. 
Clasificación:
5.0

I was very grateful to be able to work with the manager Mike in forgiving my debt As it was just a very short time. After explaining my situation and that I have been a customer repeatedly over 10 years I thank you so much

favored p.  |  Overall Experience 
Clasificación:
4.0

I started my transaction online at a dealer near me and got kicked to the store. However, the products/accessories I ordered were not part of my truck rental. I would have to go back to the dealer for a refund on the accessories. That was a small ding. The vehicle chugged and seemed to let out a smell/odor into the cabin that wasn't super pleasant.

Will P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANITA W.  |  First Impressions 
Clasificación:
5.0

Staff was very professional and courteous.... very nice ... would definitely do business with again....thank you

Jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfredo C.  |  Overall Experience 
Clasificación:
5.0

I was greeted by people who were able to help with all our questions and gave us the best customer service going in and checking out.

CHRISTINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard T. 
Clasificación:
4.0

Chastise privately, praise publicly. An employee that was assisting me was interrupted and criticized, for something seemingly minor and unrelated to my service, by someone who seemed to be a supervisor.

Jeanine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramona L. 
Clasificación:
1.0

Was relocated to this location. Made me drive 5 miles further. So I had to pay for 5 more miles.

Prach W. 
Clasificación:
5.0

CJ was a great help. Thank you

VALERIE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin M. 
Clasificación:
5.0

Everything exceed expectations. The person at the desk (sorry don't know her name) have excellent customer service 

Sonia O. 
Clasificación:
5.0

Be a little more informative about card payment.

Talitha P. 
Clasificación:
3.0

Make the online process more user friendly

Anthony W. 
Clasificación:
4.0

I am very satisfy with the the service received in the front desk. Particularly CJ has some outstanding customer service.

Samuel S. 
Clasificación:
1.0

I barley put 3 miles on the truck and had to put over $60 in gas and the sales rep refused to adjust my rate. Total rip off and total unfair in my opinion and surely the last time I use Uhaul.

Marchello C. 
Clasificación:
5.0

The team couldn't have been friendlier! I not only rented a storage room with this location, but later on a truck. There was a very friendly an knowledgeable woman there everytime I checked and my apologies for not knowing her name. One small thing, if it possible please have more than one person helping the line of customers. Even 3 or 4 people on line can make the wait be over 20 minutes!

crister L.  |  Overall Experience 
Clasificación:
5.0

Everything was handled Proficiently and efficiently.

Rudy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederic L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ELLA U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO A.  |  Overall Experience 
Clasificación:
4.0

thank u

velletta s.  |  First Impressions 
Clasificación:
1.0

Over charged me with miles I did not drive!!!! Said they could not take care of the issue.

veronica t.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Shaneika P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan F.  |  Overall Experience 
Clasificación:
5.0

Customer service was great😊

Melvin T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SARA W.  |  First Impressions 
Clasificación:
4.0

The facility is well maintained and staff is very friendly. No problem throughout the years I have stored my things. However, the only downside is there should be a dumpster for customers to dispose unwanted items without being charged.

MARILYN R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Destenie G.  |  First Impressions 
Clasificación:
5.0

Cleaning lady help me

Wilfredo C.  |  First Impressions 
Clasificación:
5.0

Todo estuvo genial

JOSE R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER A.  |  Overall Experience 
Clasificación:
5.0

I staff is great. If I had questions someone was always available to answer them, I will us U-Haul again. And continue to recommend them to family and friends.

ELBA H.  |  Overall Experience 
Clasificación:
5.0

Gracias por el servicio qie me brindaron

Melvin G.  |  Overall Experience 
Clasificación:
1.0

Poor customer service, I was rented an already rented storage locker. When i called customer service they where no help, they said that they sent the info to the location and the changes was never changed. for some reason i could not get a hold of the location. i never waited less then an hour to speak to a live person.

John S.  |  Overall Experience 
Clasificación:
1.0

Jarrett rented me a unit and didn't take the lock off. He left for the day. My items just laying out at the dock. I'm sleeping in the truck because I couldn't get back in. I called customer service to ask not to be charged extra for the truck rental because of the employee negligence and Jennifer said no. She was charging for another day. Now I have to miss work because the storage workers don't come until 7am

Toyya P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

israel M.  |  Overall Experience 
Clasificación:
3.0

The Hispanic guy that helped at the service desk was great. The printer was down but he was awesome in trying to relay the transparency with uhauls rental information. Guy at the desk 12 out of 10. The facility for storage, the docks were dirty had bottles and trash blowing around. This was most likely from garbage humans just emptying their cars of trash on the floor. Maybe put some trash cants around the area? And a sign that says (Please help keeping our facility clean do not litter). Also the storage unit floor had something black and sticky and it got all over the end of my couch. Because I had the couch standing up on end. Maybe occasionally wash and clean the storage rooms after every 6months of use.? Would have been more annoyed with my stay but the guy at the front desk was great so it evened out my overall experience.

JOHN S.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff from the ones in the office till the ones that maintained the building clean. Very respectful and helpful.

ROUSSE V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lawanda m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenithxia S.  |  First Impressions 
Clasificación:
5.0

Michelle always makes everything such a breeze. such great service, always making me happy to return.

William F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth B.  |  Overall Experience 
Clasificación:
5.0

Staff at the Fullerton Rd, Chicago location was great, both times I went there. JC and Michelle at the front desk were friendly and helpful. A different Michelle in the storage area was extremely helpful on both my visits. She went above and beyond. She made my move out of the storage unit less stressful.

Gregory H.  |  Overall Experience 
Clasificación:
5.0

Thank you very much

Dorothy W.  |  First Impressions 
Clasificación:
5.0

Nice

linda d.  |  First Impressions 
Clasificación:
4.0

Todo muy bien excepto que podrían mejorar lo del acceso con la tarjeta. Tienes que pasar la tarjeta varías veces para que te de acceso. Pero de de ahí en general todo bien y el joven que te atiende muy amable.

Raquel F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Taina M.  |  Overall Experience 
Clasificación:
5.0

The Young man was very Helpful and explained everything well

Terrence L.  |  First Impressions 
Clasificación:
3.0

We got in later in the day after a long drive and ran into trouble with the key access. Because the office hours were short I was concerned we would be stuck with half of our stuff in the unit and half of it in the truck. Luckily the staff was still there (beyond office hours) to help.

Brian B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

taranika A.  |  First Impressions 
Clasificación:
5.0

I have been a Uhaul customer for over ten years, renting trucks and storage facilities to move myself, my former wife, and two of my grown children. Always very satisfied. The team at Fullerton in Chicago this week was excellent! JC at the front desk was patient and professional. He gave me clear directions on how to find and access my new unit. When I got lost, Carlos in the warehouse took the time to walk me to the access point and showed me where to park, how to use the garage door and lift, and where to find the carts and elevator. Michelle on the second floor was friendly and responsive in helping get an alternate storage unit. In every way, a great local team at Fullerton. This does not happen my accident. That's why I asked for the manager and thanked him. At the Uhaul national level, I have been very frustrated the last ten days with this truck rental for a move to a different state. I did not realize how crazy-busy Uhaul is during the summer. I also realize that many companies are having a difficult time hiring and maintaining good staff. I can never seem to be able to talk with a local office. This is not an accident. It seems like a process system. After several rings, calls always go to the national office. Long wait times, with calls sometimes dropped. I get conflicting information from different agents at the national office. Quality of service is inconsistent in terms of knowledge and focus on helping the customer. Two days ago (July 12) I spent 90 minutes in the hot sun trying to get access to my truck rental. The local pick up was a convenience store with one employee who could not help me. Three calls to get a national office agent on the phone to help me were completely unsuccessful. I finally gave up, overheated, exhausted, and very annoyed with Uhaul national office. Uhaul lost a truck rental, and I lost half a day. Overall, I have been a satisfied customer with Uhaul for over ten years.

Gregory H.  |  First Impressions 
Clasificación:
3.0

Bathroom always out of soap and at times there was no toiletries so I could not utilize. Also most times facility was very hot with no air conditioning

Linda N.  |  Overall Experience 
Clasificación:
1.0

I did not get what I was promised over the phone and my overall experience was not satisfactory at all . The staff was friendly but not helpful .

hazel h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James P.  |  First Impressions 
Clasificación:
4.0

I've used this facility at least 8 times for rental trucks and storage and all has gone well each time. When I had a situation, they have always accommodated me.

favored p.  |  First Impressions 
Clasificación:
5.0

Michelle is always so kind and helpful! She's a big part of the reason that i chose this location. 10 stars

William F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ELLA U.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff. The storage is a bit of a maze, it's massive so moving in if you have one of the more distant units is a challenge

Peter F.  |  First Impressions 
Clasificación:
1.0

i rented a storage unit, when i arrived with my furniture the unit was occupied. when i attempted to call for assistance, they told me i had a 25 min wait time i waited over an hour and then i was hung up on. we ended up finding an empty storage lock and put the stuff in there till the next morning.

John S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlene D.  |  First Impressions 
Clasificación:
5.0

Rate was kind of high for a very small unit

Tiffany A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S.  |  First Impressions 
Clasificación:
1.0

They gave me an occupied room . I spent all afternoon trying to call .a number. Because it was just after 7pm . How can they rent occupied rooms?

eric s.  |  Overall Experience 
Clasificación:
1.0

They gave a storage. A unit that were occupied. I called the phone number somebody answer and they transfer me to another number they never answered. I will go back today . I hope they give me a refund for the lost day .

eric s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mcdowell C.  |  Overall Experience 
Clasificación:
5.0

Jackie at the location on Cicero and North Avenue was so pleasant and helpful and CJ on Fullerton off of Pulaski was also pleasant you need more staff people like those two they work hard and pleasing their customers

renita h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AMALIA N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda T.  |  Online Move In 
Clasificación:
1.0

I am disabled had to walk for Miles had to check into hospital after the move for shortness of breath thought I was going to die after all the walking I did plus the equipment is so small they make you take for to five trips when it should only take two to move in very disappointing

gregory w.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

secorro s.  |  First Impressions 
Clasificación:
4.0

A service that disposes of items no longer needed and n containers. ** for a fee **

Patricia S.  |  Overall Experience 
Clasificación:
1.0

Hot trash garbage

Stavros G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gualberto o.  |  Overall Experience 
Clasificación:
5.0

The facility was near my home when I moved my items in. Staff were professional, easy going. I was very pleased with the service. Gracias.

maria h.  |  Overall Experience 
Clasificación:
2.0

H we lo buttons on elevators and hallway s are never answered. No one is ever there to assist you once around storage compartments. 4 th floor bathroom door doesn't shu completely for privacy. . Also there should be "do not block " signs on those 3 brown garage style doors towards the back of the facility. People keep blocking other customers in . Another thing, when you call your general number, why would you have a pre recorded message with a guy sounding like he's answering your live call. The message starts off with him pausing after he thanks you for calling Uhaul making you answering him back. This Orta Tate's an already frustrated customer that never can get a hold of a live person when calling you number. Hire more people. At these prices and such a big facility I don't see why you can't afford it .

RAFAEL C.  |  Overall Experience 
Clasificación:
5.0

Great place been dealing with them for over 10yr the staff is very respectful and the place is very well maintained

KENYATA J.  |  Overall Experience 
Clasificación:
5.0

I literally felt like family. Michelle is an awesome person & Michael and I connected as fellow Veterans. Thanks so much.

albert a.  |  First Impressions 
Clasificación:
5.0

Everyone so far has been friendly and accommodating. Storage area is well kept and climate controlled. I've rented a truck twice and it was a smooth transaction from local to across the USA. Thank you U-Haul

ANNA b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RAMON C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Estephanie O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alma S.  |  Overall Experience 
Clasificación:
5.0

Amazing

DAVID R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

bridget w.  |  Overall Experience 
Clasificación:
1.0

I came already purchased a unit. When I got there it was a lock on there. Had to move floors three times and lost $180 from movers I hired.

Sidney B.  |  First Impressions 
Clasificación:
5.0

The staff is always friendly and ready to help. I have had nothing but a 5 star experience with the staff at the Logan Square facility. You have a great team there

michael a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Damian L.  |  Overall Experience