Customer Reviews for U-Haul Moving & Storage of Logan Square

7,032 comentarios

4100 W Fullerton Ave   Chicago, IL 60639
(Cross Street Fullerton and Pulaski)

(773) 862-2596

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.- dom.: 7 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(773) 862-2596

4100 W Fullerton Ave
Chicago, IL 60639
(Cross Street Fullerton and Pulaski)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.- dom.: 7 a. m. - 7 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • habla español
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

I am very satisfy with the the service received in the front desk. Particularly CJ has some outstanding customer service.

Samuel S. 
Clasificación:
5.0

The team couldn't have been friendlier! I not only rented a storage room with this location, but later on a truck. There was a very friendly an knowledgeable woman there everytime I checked and my apologies for not knowing her name. One small thing, if it possible please have more than one person helping the line of customers. Even 3 or 4 people on line can make the wait be over 20 minutes!

crister L.  |  Overall Experience 
Clasificación:
5.0

Everything was handled Proficiently and efficiently.

Rudy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederic L. 
Clasificación:
5.0

Many people rent a truck for many reasons and we are in hurry some time so we need more help for getting ready as soon as possible thank you and appreciated for your help

jose B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ELLA U.  |  Overall Experience 
Clasificación:
5.0

I was impressed at how quickly and efficiently I was able to rent the truck after arriving at this site. From opening the door to driving away was less than ten minutes, most of that time was me getting familiar with the truck's controls. Staff was friendly and efficient even while busy.

Ron K. 
Clasificación:
5.0

The Uhaul team very professional, curious despite being only one person working behind counter, other then that Staff was absolutely knowledgeable. Great service guys keep up the good team work. I'll definitely be back when needed. Gracias

NELLYDA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SELORM N. 
Clasificación:
5.0

El cliente no dejó un comentario.

W Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO A.  |  Overall Experience 
Clasificación:
4.0

thank u

velletta s.  |  First Impressions 
Clasificación:
1.0

Over charged me with miles I did not drive!!!! Said they could not take care of the issue.

veronica t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
1.0

They Did not tell me to go over text message to inspect truck and mileage. I Was not near my phone at the time so I did not know I had to check to compare mileage on my paper work and on the truck. Also paid for a dolly and that was not in the truck. They over charged me so much!!! I paid $220 more for additional mileages I did not drive!!!!

veronica T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shaneika P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

NON

Luis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RCraig W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charisma P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armario H. 
Clasificación:
5.0

All I can say is..... The entire team hit it out of the park! The young lady that was at the front desk was very helpful and friendly. The young man that hooked up the trailer was awesome too! Keep up the great job!!

Rodolfo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myron E. 
Clasificación:
5.0

Great experience, terrific customer service 👏

Sharron A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ramiro T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gerardo P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH Z. 
Clasificación:
1.0

never rent u-hual.

Maribel D. 
Clasificación:
5.0

Customer service was great😊

Melvin T.  |  Overall Experience 
Clasificación:
3.0

This location was great, but overall my U-Haul experience was extremely dissatisfactory. My location was changed 3 times on the morning of my move due to the locations not being open. I was not given an answer to why I was scheduled at these facilities that were closed, and this led my location to be 5 miles further outside of my apartment. This accumulated more money from me and a horrible inconvenience to myself and the movers I scheduled to be at my apartment. I would not recommend renting a U-Haul if you are on a strict timeline for your move.

Lauren P. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R. 
Clasificación:
5.0

Removed contents from container. Everyone was great and helpful

BLANCHE W. 
Clasificación:
5.0

Perez was very friendly and helpful. Dropped off trailer very quickly and easily.

Joe C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam P. 
Clasificación:
4.0

The facility is well maintained and staff is very friendly. No problem throughout the years I have stored my things. However, the only downside is there should be a dumpster for customers to dispose unwanted items without being charged.

MARILYN R.  |  Overall Experience 
Clasificación:
3.0

This location charged me for an extra day of insurance and truck rental. I dropped it off overnight, but my phone was dead so I couldnt check it in online. Im not sure what happened but I havent been able to get through to UHAUL corporate. Both this location and the river north location were unable to help with my double charges

Christian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timmy S. 
Clasificación:
5.0

I was attempting to take pictures of the van prior to leaving but it didn't work. Would have been nice if that worked as there were scratch marks on the side of the van. The staff were friendly and professional Would definitely go again.

Yvette O. 
Clasificación:
5.0

El cliente no dejó un comentario.

evelyn R. 
Clasificación:
5.0

Everyone was incredibly nice, from the front desk to checking the truck out when I returned it.

John F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Destenie G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary P. 
Clasificación:
1.0

Contacting any uhaul location is impossible! The locations automatically forward phone calls to national service. Wasted HOURS and DAYS on the phone in queues only to get representatives that weren't able to help. Unfortunately the reps do not have the proper information on hand. UGH! The web site didn't work properly numerous times. That being said when we finally had our pods delivered the young lady did an excellent job. In my opinion RUN from uhaul and their storage pods

EVA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY F. 
Clasificación:
5.0

Cleaning lady help me

Wilfredo C.  |  First Impressions 
Clasificación:
3.0

Clean the trucks bc it was so disgusting dirty everywhere.. all my things were like if I put all in sand then all my stuff so dirty after that .. you guys can clean walls and the floors of trucks with a lot of water and soap before giving to someone, is common sense. If you guys are gonna rent for the right amount, at least keep those ib good conditions .

Marye L. 
Clasificación:
5.0

Todo estuvo genial

JOSE R.  |  First Impressions 
Clasificación:
5.0

After having Ryder cancel on us we tried to book a uhaul small truck in Chicago on a Sunday 7/31 at a smaller place was a auto repair lot and no one is showing up nor are there uhaul trucks around. I found this place online and was able to book a truck and it was a relief.

Tim S. 
Clasificación:
5.0

service in spanish too

JOSE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brynisha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

tanya C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tomas R. 
Clasificación:
5.0

I staff is great. If I had questions someone was always available to answer them, I will us U-Haul again. And continue to recommend them to family and friends.

ELBA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisa M. 
Clasificación:
5.0

Location sign instruction perfect and clear making for a easy drop off. Excellent experience

Monica M. 
Clasificación:
5.0

Gracias por el servicio qie me brindaron

Melvin G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tondelaya C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Denise B. 
Clasificación:
5.0

Extraordinario servicio al cliente

Gary L. 
Clasificación:
1.0

Poor customer service, I was rented an already rented storage locker. When i called customer service they where no help, they said that they sent the info to the location and the changes was never changed. for some reason i could not get a hold of the location. i never waited less then an hour to speak to a live person.

John S.  |  Overall Experience 
Clasificación:
1.0

Jarrett rented me a unit and didn't take the lock off. He left for the day. My items just laying out at the dock. I'm sleeping in the truck because I couldn't get back in. I called customer service to ask not to be charged extra for the truck rental because of the employee negligence and Jennifer said no. She was charging for another day. Now I have to miss work because the storage workers don't come until 7am

Toyya P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan C.  |  First Impressions 
Clasificación:
5.0

Again, very easy and quick. Great experience. Thanks

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma H. 
Clasificación:
1.0

I was there at 10:00am on a Saturday and there was a line of 11 customers and only one person up front.

mary B. 
Clasificación:
4.0

El cliente no dejó un comentario.

israel M.  |  Overall Experience 
Clasificación:
5.0

Gracias

Carlos C. 
Clasificación:
4.0

Friendly and fast

Ibis R. 
Clasificación:
3.0

I was never informed there's a charge for after hours , I wasn't expecting that on my bill a heads up next time wouldn't hurt

Zaira M. 
Clasificación:
3.0

The Hispanic guy that helped at the service desk was great. The printer was down but he was awesome in trying to relay the transparency with uhauls rental information. Guy at the desk 12 out of 10. The facility for storage, the docks were dirty had bottles and trash blowing around. This was most likely from garbage humans just emptying their cars of trash on the floor. Maybe put some trash cants around the area? And a sign that says (Please help keeping our facility clean do not litter). Also the storage unit floor had something black and sticky and it got all over the end of my couch. Because I had the couch standing up on end. Maybe occasionally wash and clean the storage rooms after every 6months of use.? Would have been more annoyed with my stay but the guy at the front desk was great so it evened out my overall experience.

JOHN S.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff from the ones in the office till the ones that maintained the building clean. Very respectful and helpful.

ROUSSE V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lawanda m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenithxia S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee S. 
Clasificación:
5.0

Michelle always makes everything such a breeze. such great service, always making me happy to return.

William F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Devon V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth B.  |  Overall Experience 
Clasificación:
3.0

Hire more people and get more trucks. It took an hour for me to get seen at the desk to check in because there were only 2 people working. There were no trucks available so I had to settle for a van that didn't fit all of my things. The staff were very patient and polite but they need more help.

SHOSHAUGHNA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kiara S. 
Clasificación:
1.0

The wait time was ridiculous and online options for check in and anything related to the reservation did not work. And help line calls had wait times of over 30 min. Overall poor service experience. The 10' vehicle itself was fine.

Barron B. 
Clasificación:
2.0

The wait to get to the counter was very long, due in part to having only one representative helping customers by herself for about 20 minutes. After that, someone finally came to assist her. I tried to do online check-in, but was constantly told that I was at the wrong location - I was not. I then tried to scan the bar code at the front door, but again, was told I was at the wrong location. There is something amiss at the 4100 W. Fullerton Ave, Chicago, U-haul location. They need more representatives; it's ridiculous to wait 30 minutes in a line of 10 people to be helped. This location also needs to fix their online check-in system, as well as the bar code, because they were not working at all.

Maria L. 
Clasificación:
1.0

I would like to point out that the trucks need to be cleaned out.

Monireh Z. 
Clasificación:
5.0

Staff at the Fullerton Rd, Chicago location was great, both times I went there. JC and Michelle at the front desk were friendly and helpful. A different Michelle in the storage area was extremely helpful on both my visits. She went above and beyond. She made my move out of the storage unit less stressful.

Gregory H.  |  Overall Experience 
Clasificación:
1.0

Better problem resolution. The key to our truck got lost by an employee and we had to wait three hours before we got a replacement key.

Enrique R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emilija N. 
Clasificación:
1.0

Uhaul has been horrible during this whole process. The app/website wasn't working for anyone to do their "easy" pickup so the line was very long. I stood in like for 45 minutes when I should have been able to complete the process in just a few minutes. The people at the desk were wonderful, uhaul was the problem.

Dale U. 
Clasificación:
5.0

El cliente no dejó un comentario.

javier R. 
Clasificación:
1.0

After waiting in line for two hours. I tried the self ExpressCheck out. I was unable to open the lock to the equipment door. After I told them I no longer wanted the vehicle after spending all morning at the location. I never entered drove the vehicle. And I was still charged. Never again!

Jerry A. 
Clasificación:
3.0

Please improve your app system. It failed and it took and hour and a half to get the uhaul

Daniel J. 
Clasificación:
4.0

Locations and Chicago mover were good. The DC/Virginia mover I found on the uhaul side was horrible

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
3.0

I didn't get the dolly or pads I ordered but I was charged for them!

Miranda T. 
Clasificación:
5.0

CJ and the desk staff are top notch customer service reps. Friendly, efficient and knowledgeable. The equipment staff was also very helpful and courteous. I even had to call back from our of state to ask a question (they give you their name and number if you have a problem) and CJ answered the phone and took care of me.

TIMOTHY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jovany L. 
Clasificación:
5.0

We were surprised the location did not have TV/picture frame boxes in stock. We were counting on getting those the morning of the move, and we ended up having to go out and buy them from Home Depot, which added time between when our truck was packed and when we could leave to move our things across three states.

Nathan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nayla M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marco R. 
Clasificación:
3.0

Gas was on empty where they stated one forth also done tail light was not working try calling on hold 2 hours in phone .

Tommy R. 
Clasificación:
5.0

Thank you very much

Dorothy W.  |  First Impressions 
Clasificación:
5.0

Nice

linda d.  |  First Impressions 
Clasificación:
1.0

The absolute worst experience of my life!!!! I will NEVER use you again!!!!!

Kendra T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donavan R. 
Clasificación:
4.0

Todo muy bien excepto que podrían mejorar lo del acceso con la tarjeta. Tienes que pasar la tarjeta varías veces para que te de acceso. Pero de de ahí en general todo bien y el joven que te atiende muy amable.

Raquel F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Taina M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiara N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deja H. 
Clasificación:
5.0

The Young man was very Helpful and explained everything well

Terrence L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS R. 
Clasificación:
3.0

We got in later in the day after a long drive and ran into trouble with the key access. Because the office hours were short I was concerned we would be stuck with half of our stuff in the unit and half of it in the truck. Luckily the staff was still there (beyond office hours) to help.

Brian B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
1.0

El cliente no dejó un comentario.

taranika A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

I have been a Uhaul customer for over ten years, renting trucks and storage facilities to move myself, my former wife, and two of my grown children. Always very satisfied. The team at Fullerton in Chicago this week was excellent! JC at the front desk was patient and professional. He gave me clear directions on how to find and access my new unit. When I got lost, Carlos in the warehouse took the time to walk me to the access point and showed me where to park, how to use the garage door and lift, and where to find the carts and elevator. Michelle on the second floor was friendly and responsive in helping get an alternate storage unit. In every way, a great local team at Fullerton. This does not happen my accident. That's why I asked for the manager and thanked him. At the Uhaul national level, I have been very frustrated the last ten days with this truck rental for a move to a different state. I did not realize how crazy-busy Uhaul is during the summer. I also realize that many companies are having a difficult time hiring and maintaining good staff. I can never seem to be able to talk with a local office. This is not an accident. It seems like a process system. After several rings, calls always go to the national office. Long wait times, with calls sometimes dropped. I get conflicting information from different agents at the national office. Quality of service is inconsistent in terms of knowledge and focus on helping the customer. Two days ago (July 12) I spent 90 minutes in the hot sun trying to get access to my truck rental. The local pick up was a convenience store with one employee who could not help me. Three calls to get a national office agent on the phone to help me were completely unsuccessful. I finally gave up, overheated, exhausted, and very annoyed with Uhaul national office. Uhaul lost a truck rental, and I lost half a day. Overall, I have been a satisfied customer with Uhaul for over ten years.

Gregory H.  |  First Impressions 
Clasificación:
5.0

Great person in charge of checking in a paying for trailer.

Roland D. 
Clasificación:
3.0

Staff was not helpful and seemed unsure of the app process

Juana C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
4.0

Not make the customer drive 70 miles out way to go pick up the truck @ 3 pm in Chicago traffic Not confirming my truck until 1 day before for an out of state move

Jeffery J. 
Clasificación:
3.0

Bathroom always out of soap and at times there was no toiletries so I could not utilize. Also most times facility was very hot with no air conditioning

Linda N.  |  Overall Experience 
Clasificación:
1.0

I did not get what I was promised over the phone and my overall experience was not satisfactory at all . The staff was friendly but not helpful .

hazel h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James P.  |  First Impressions 
Clasificación:
4.0

I've used this facility at least 8 times for rental trucks and storage and all has gone well each time. When I had a situation, they have always accommodated me.

favored p.  |  First Impressions 
Clasificación:
5.0

Michelle is always so kind and helpful! She's a big part of the reason that i chose this location. 10 stars

William F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ELLA U.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff. The storage is a bit of a maze, it's massive so moving in if you have one of the more distant units is a challenge

Peter F.  |  First Impressions 
Clasificación:
1.0

i rented a storage unit, when i arrived with my furniture the unit was occupied. when i attempted to call for assistance, they told me i had a 25 min wait time i waited over an hour and then i was hung up on. we ended up finding an empty storage lock and put the stuff in there till the next morning.

John S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlene D.  |  First Impressions 
Clasificación:
5.0

Rate was kind of high for a very small unit

Tiffany A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S.  |  First Impressions 
Clasificación:
1.0

They gave me an occupied room . I spent all afternoon trying to call .a number. Because it was just after 7pm . How can they rent occupied rooms?

eric s.  |  Overall Experience 
Clasificación:
1.0

They gave a storage. A unit that were occupied. I called the phone number somebody answer and they transfer me to another number they never answered. I will go back today . I hope they give me a refund for the lost day .

eric s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mcdowell C.  |  Overall Experience 
Clasificación:
5.0

Jackie at the location on Cicero and North Avenue was so pleasant and helpful and CJ on Fullerton off of Pulaski was also pleasant you need more staff people like those two they work hard and pleasing their customers

renita h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AMALIA N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda T.  |  Online Move In 
Clasificación:
1.0

I am disabled had to walk for Miles had to check into hospital after the move for shortness of breath thought I was going to die after all the walking I did plus the equipment is so small they make you take for to five trips when it should only take two to move in very disappointing

gregory w.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

secorro s.  |  First Impressions 
Clasificación:
4.0

A service that disposes of items no longer needed and n containers. ** for a fee **

Patricia S.  |  Overall Experience 
Clasificación:
1.0

Hot trash garbage

Stavros G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gualberto o.  |  Overall Experience 
Clasificación:
5.0

The facility was near my home when I moved my items in. Staff were professional, easy going. I was very pleased with the service. Gracias.

maria h.  |  Overall Experience 
Clasificación:
2.0

H we lo buttons on elevators and hallway s are never answered. No one is ever there to assist you once around storage compartments. 4 th floor bathroom door doesn't shu completely for privacy. . Also there should be "do not block " signs on those 3 brown garage style doors towards the back of the facility. People keep blocking other customers in . Another thing, when you call your general number, why would you have a pre recorded message with a guy sounding like he's answering your live call. The message starts off with him pausing after he thanks you for calling Uhaul making you answering him back. This Orta Tate's an already frustrated customer that never can get a hold of a live person when calling you number. Hire more people. At these prices and such a big facility I don't see why you can't afford it .

RAFAEL C.  |  Overall Experience 
Clasificación:
5.0

Great place been dealing with them for over 10yr the staff is very respectful and the place is very well maintained

KENYATA J.  |  Overall Experience 
Clasificación:
5.0

I literally felt like family. Michelle is an awesome person & Michael and I connected as fellow Veterans. Thanks so much.

albert a.  |  First Impressions 
Clasificación:
5.0

Everyone so far has been friendly and accommodating. Storage area is well kept and climate controlled. I've rented a truck twice and it was a smooth transaction from local to across the USA. Thank you U-Haul

ANNA b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RAMON C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Estephanie O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alma S.  |  Overall Experience 
Clasificación:
5.0

Amazing

DAVID R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

bridget w.  |  Overall Experience 
Clasificación:
1.0

I came already purchased a unit. When I got there it was a lock on there. Had to move floors three times and lost $180 from movers I hired.

Sidney B.  |  First Impressions 
Clasificación:
5.0

The staff is always friendly and ready to help. I have had nothing but a 5 star experience with the staff at the Logan Square facility. You have a great team there

michael a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Damian L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marta N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martiza M.  |  Overall Experience 
Clasificación:
5.0

Very courteous staff

CHARLES W.  |  First Impressions 
Clasificación:
5.0

The whole staff was very friendly and professional. I was confused how to get access to the elevators so they walked with me nicely to show me how to do it Thanks 

Luis C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawerence G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan S.  |  First Impressions 
Clasificación:
5.0

I enjoyed my stay,best facility,yes I will recommend to family and friends, out of 8 years I would of liked to have gotten at least one month free complimentary stay, but thank you for taking care of my belongings

THEOLA C.  |  Overall Experience 
Clasificación:
1.0

The place is overloaded with rodents said to say I brung rotors home to my new apartment and they did nothing about it it's terrible I couldn't even get any of my money back

Tiffany C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kayla S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRIETTA L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

esmeralda o.  |  First Impressions 
Clasificación:
5.0

C J and Jackie were extremely helpful and accommodating for my odd family emergency needs with my storage unit(s) over the last two months. Having to juggle my life in Chicago and Ohio has been near impossible and their willingness to help me find a way to downsize and then close out the unit was so profoundly helpful. If there is anything within your system that gives them some kind of bonus or high rating that leads to a pay increase or bonus please do that for them! they clearly work hard and I am one of so many other customers but their attention was as if there was no one else there - truly appreciated and truly great!!

Lisa S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany j.  |  Overall Experience 
Clasificación:
3.0

Need to do a better job with rat and mice control.

Jose C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla I.  |  Overall Experience 
Clasificación:
3.0

I was give an storage unit that wasn't available have to wait two an half hour to get new than I reserve a large was no longer available was give a medium unit with no commendation because not knowing the larger unit was available I had to throw some my item away. Other than that staff was friendly and helpful while they was working after hour no assistance was a nightmare

Carrie W.  |  First Impressions 
Clasificación:
1.0

My storage unit was infested with rats. I was cut a settlement from your company and was they charged for an entire year. You harassed me and my family with letters for months. You made it seem as if I was paying my bills as I had to explain to them why I constantly was receiving letters. I could not get in touch with anyone about rectifying this situation and I still don't know if you will try to say I owe you money. This experience was terrible and I will never use your company again

Christopher L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

wayne M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

roberto r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE S.  |  Overall Experience 
Clasificación:
1.0

Elevator was not working to get to the second floor.. Called the front office and waited forever for someone to come. After all that waiting I was told elevator was not working! Why wasn't I told??? When filling my information? CJ was very helpful but the co worker tall white guy was not he just walked away maybe y'all should fire him樂

mildred t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela R.  |  Online Move In 
Clasificación:
5.0

Michelle Lapinard is most excellent, courteous, knowledgeable, friendly and professional. She is management material!

Penelope B.  |  First Impressions 
Clasificación:
3.0

The person who was attending to me did not accept my termination on 10 20 21. She wanted to charge me a extra month, I left, 10 25 21is not accurate date, the accurate is 10 20 21. There for in asking for consideration for the accurate rate and date which would be 0 $.

RAFAEL S.  |  Overall Experience 
Clasificación:
5.0

Great

Estarlin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN C.  |  Overall Experience 
Clasificación:
5.0

I cannot say nothing bad this facility. When I had a hard time making my payment they work with me until I was back on my feet. They are understanding Friendly,and they care about their customer. All the staff were so concerned if there was a problem they Help when it was needed. So I give them A shout out THANK YOU SO MUCH FOR EVERYTHING.

Aurelio V.  |  Overall Experience 
Clasificación:
1.0

How hard is the move out? Some people suffer at that moment, people, need time to move out, money, and comprehension, and extra hands people has to deal with all that. However.U-HAUL at Fullerton, is not a right place to storage., Since I got there, I wasn't treated with respect and it does not exist comprehension. U-HAUL don't have garbage can, if is garbage to throw away, clients have to pay. So, how is possible that. ? I apologize for this comment , definitely I can't go back and neither recommend.

REYNA S.  |  Overall Experience 
Clasificación:
5.0

Kept my things in storage for over 5 years and did not have one single issue/problem. Uhaul fortress is the most secured location in Chicago.

ENRIQUE M.  |  Overall Experience 
Clasificación:
5.0

Everyone at this location was always extremely helpful and worked with me at every turn!

carmen k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NOEMI M.  |  Overall Experience 
Clasificación:
5.0

Jackie has helped me for the past seven or eight years and she's always great! Jeff

jeff j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

virginia b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

aida b.  |  Overall Experience 
Clasificación:
5.0

The process of renting the space was easy. The facilities seem to be safe and secure giving me piece of mind in storing my vehicle.

William D.  |  First Impressions 
Clasificación:
4.0

Great place, location and hours. Plenty of availability and good customer service too.

Emmanuel M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gladys R.  |  Overall Experience 
Clasificación:
5.0

The fortress is always busy and they manage to keep facilities super clean if I need storage again it would be there

VICTOR L.  |  Overall Experience 
Clasificación:
5.0

Excellent atención de la persona que nos atendió.

Liris A.  |  First Impressions 
Clasificación: