Comentarios de los clientes para U-Haul Moving & Storage of Lodi

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Lodi

Clasificación general:

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GILBERTO S.
Clasificación:

El cliente no dejó un comentario.

Corina R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

john f. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Amaris A.
Clasificación:

Female employees need to drop the attitude and stop threatening customers.

Patrick K.
Clasificación:

Can't think of anything.

Kenneth G.
Clasificación:

Truck was damaged and rental was risked because of it.

Barbara T.
Clasificación:

Twice i reserved a trailer and the it wasn't at the location I reserved it at.

Karla F.
Clasificación:

Both were unpleasant and curt to the point of being rude to me and the other customer. I would have expected this in New England where I rented the trailer, but not in California.

LINDA R.
Clasificación:

El cliente no dejó un comentario.

CHARLES R.
Clasificación:

El cliente no dejó un comentario.

bruce G.
Clasificación:

El cliente no dejó un comentario.

DANIELLE D.
Clasificación:

The extras that's I rented weren't in even though I called a week in advance to make sure. The representatives were extremely rude, lied about not being able to answer the phone, and then when they didn't have the Equipment told me it was my problem to call other U-Hauls or go buy some.

Michael H.
Clasificación:

El cliente no dejó un comentario.

JAMES O.
Clasificación:

Customer service was non personable, non friendly! Definitely need to improves those skills..

Matthew T.
Clasificación:

The whole experience was a huge inconvenience. I signed up for app based pickup. The app wasn't working, then I went to find the vehicle and it was never brought out or prepared. After verification, etc, I had to go inside the store and wait IN LINE for 30 minutes to get the keys. What is the point of app based pickup if I still have to wait in line?

Stephen S.
Clasificación:

We were prompted to rent a storage unit from an advertisement inside our uhaul truck. It said one free month with rental purchase of our truck. The girl who checked us out said we'd have to speak to the manager because that advertisement shouldn't be inside the truck. We said ok, but she told us the manager was gone for the day. She said we could call her the next day. We called and spoke to the manager named Chanel, she informed us of the same thing that the advertisement shouldn't of been in the truck and it was a mistake. We told her that's the only reason we decided to rent a unit with them long term and would have chosen a different facility. She said even if she wanted to honor it she couldn't because she rented her last unit to us, we asked why that had anything to do with it and let her know the Ad inside the truck didn't say there were any exceptions. She then become agitated and said there's nothing that she can do to help us.

Elizabeth C.
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My service was a drop-off and pick up of UBOX. Eliana was absolutely AWESOME!!!

ROBERT H.
Clasificación:

El cliente no dejó un comentario.

Jennie A.
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Staff very helpful, check in and check out of equipment was quick.

Stephen C.
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The staff was very friendly and efficient.

Lisa M W.
Clasificación:

Facility is great, staff is rude and very uninviting.

LISA W.
Clasificación:

Very good facility but rude and not welcoming.

GUSTAVO B.
Clasificación:

Nothing to improve, the girl in the counter was amazing. Went above and beyond to help us load a trailer. It was our first time renting a trailer so we had a lot of issues arise but we managed. Thankfully this U-haul location had a well trained individual because she knew what she was doing. Thank you!

Harvey H.
Clasificación:

What you could not help was that somewhere in the previous line of users smoked. I used Febreze and that helped but did not completely eliminate the odor, especially from the air conditioning system. My wife is sensitive to cigarette smoke but she survived.

Nicole M.
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El cliente no dejó un comentario.

Tony B.
Clasificación:

Make the dolly in the back be able to be removed at the time of rental it was in the way for my load

TRACE H.
Clasificación:

Truck was clean. Battery was dead the following morning. Roadside assist had it replaced within 2 hours. Not sure how to catch that. Not the facilities fault. Passenger side windshield wiper needed to be replaced. It fell apart everytime I lifted the arm to wash the windshield. That could be checked.

Beulah S.
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The women here are very rude!

Mariah S.
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I have gone into this facility a few times and have never had friendly service. Staff is very rude and short with customers.

Nicole M.
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El cliente no dejó un comentario.

frank L.
Clasificación:

El cliente no dejó un comentario.

REBEKAH P.
Clasificación:

The woman who helped us also helped us with a larger moving truck back in June. Fantastic help both times. We appreciate people like her, hard to find these days.

jordan W.
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Have better customer relationship when speaking with customers at counter!!!!!!!!

Christine F.
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The comment is that Uhaul is price gouging. The Uhaul folks at the destination was in disbelief that cost of the rental was so much. Goes to show.

Robert H.
Clasificación:

Great service, friendly and reliable. Thank you!!

GENEVIEVE M.
Clasificación:

Worst experience ever. Moved my truck rental to location an hour away. Then when reservation desk tried to correct it, only provided a rental truck for 4 hrs when original request was 24. Truck had transmission issues and almost wouldn't start on several occasions. Will NEVER use Uhaul again.

Ria A.
Clasificación:

Improve customer service, employees should offer/assist more their customers if needed and more courteous, they should smile more and friendly.

Steven Y.
Clasificación:

No suggestions for improvement. My experience was excellent!

charles S.
Clasificación:

El cliente no dejó un comentario.

Scott R.
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El cliente no dejó un comentario.

Aaron C.
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El cliente no dejó un comentario.

Keith R.
Clasificación:

Everything was great

Sandi Z.
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El cliente no dejó un comentario.

MONIKA W.
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El cliente no dejó un comentario.

Michael C.
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It's always a great experience with this location! Thank you from Michael Collins with Pacific West!

Kenneth L.
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Needs more help. Only 2 employees working and the male was very rude.

Adam P.
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El cliente no dejó un comentario.

Vanny T.
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Great customer service i really appreciate the staff there.

Brigette G.
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Easy check in & easier check out. Very pleased with this locations service & equipment rentals.

Mark C.
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The young woman who processed the drop off was excellent. Made it a very pleasant & simple process. I do think you need more room up front for dropping off rentals.

Kris C.
Clasificación:

El cliente no dejó un comentario.

ROBERT D.
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Pickup was hard because only one employee was on duty so the online checkin I did was ignored because she had to take care of walkins. I get it. .understaffed Drop off was great

willie K.
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Clean the outside as whale as the insi

Richard M.
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Great service. Nothing to change

Jennie A.
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El cliente no dejó un comentario.

Keith R.
Clasificación:

Explain up front that when the truck is returned at 7:00 pm that the return needs to be done on your phone. All the representative needed to do was explain this when the truck was picked up.

Tiffani T.
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El cliente no dejó un comentario.

RICHARD W.
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El cliente no dejó un comentario.

timothy H.
Clasificación:

El cliente no dejó un comentario.

Robin C.
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El cliente no dejó un comentario.

raoul M.
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El cliente no dejó un comentario.

Monserrat B.
Clasificación:

Maybe having more members work on weekend mornings.

MICHELLE D.
Clasificación:

He assisted me backing in the trailer. Nice young man.

Rob H.
Clasificación:

El cliente no dejó un comentario.

Jerry H.
Clasificación:

El cliente no dejó un comentario.

Donald M.
Clasificación:

The running lights did not work. Did not find out until 0430 hrs next morning when I tried to leave. They need to do a light check before sending vehicles out.

angela M.
Clasificación:

El cliente no dejó un comentario.

Monica P. | First Impressions |
Clasificación:

Happy I went with U-Haul Storage again. Great service and facility for a fair price!

matthew D.
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Outstanding customer service. Building is stressful enough it's always a pleasure doing business with this location thank you so much for making my life a little easier.

JAMAL S.
Clasificación:

El cliente no dejó un comentario.

stephanie H.
Clasificación:

The final cost was very expensive. I asked about renting other equipment and found out when I got there that this location didn't have it. Van was great though. Not sure if recommend. Person dropped off van to was friendly.

Michael R.
Clasificación:

Portion of on-line registration process had to be repeated at pick-up location.

Kari C.
Clasificación:

Make sure there is sufficient staffing - when I brought the truck back there was one person working and 3 people in line in front of me. I followed instructions on sign to stay in truck, but finally gave up and went in as it was SOO hot! Then I waited for half an hour. And the employee laughed and said I was the first person in a long time who'd followed the sign instructions. So take the darn sign down if that's not what you want anymore! Fix loud rattle in driver door of truck.

Kenneth G.
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Truck was very dirty and this is unacceptable especially when I have to pay and additional $20 for "Disinfecting". Sound like bullshit to me.

Francisco P.
Clasificación:

El cliente no dejó un comentario.

Jody J.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

Your old outdated system need an over haul. Your employees pay the price when they are all looking at a computer screen entering information and the line are going out the door. If I had options I would go somewhere else. But wait... this is why the wait continues... there is no option so who cares

CARA H.
Clasificación:

This location made this sooo easy and friendly. I got everything I needed on a very busy weekend. They explained everything. They helped me get another uhaul van booked when another location gave me a terrible service and time and overcharged me so much the SAME weekend . Excellent work at the 450 Cherokee location

Dominic M.
Clasificación:

The online process is difficult, if you aren't used to it. Give an overall explanation. Make it easier to log in.

ROBERT B. | Overall Experience |
Clasificación:

Very nice people there to help me when there were questions

MICHAEL G.
Clasificación:

Better customer service. Attendants had poor attitudes and seemed lazy.

Charles L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Scott P.
Clasificación:

U-haul messed up my appointment to get a trailer hitch installed and let me know a few days before my move. I then had to cancel my trailer reservation and get a much more expensive truck and tow dolly rental last minute. I had to drive 90+ miles to get the truck, then another 40 miles to get the tow dolly, and then 40 miles back to get my car again. I spent 5 hours driving just to get my truck because they left me without any other options. The woman I spoke with at this location wasn't very polite and they charged me for furniture pads and a dolly and I never received those. This location, the Pleasanton location, and just u-haul in general were a nightmare to deal with.

STEPHEN B. | Overall Experience |
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El cliente no dejó un comentario.

crystal M.
Clasificación:

El cliente no dejó un comentario.

crystal M.
Clasificación:

El cliente no dejó un comentario.

Mario R.
Clasificación:

El cliente no dejó un comentario.

WILLIAM H.
Clasificación:

None

ERNIE A.
Clasificación:

El cliente no dejó un comentario.

Lane A.
Clasificación:

The on-line check in didn't work because the computers were down. Instead of opening the door at 7:00 a.m. and tell people that, the customer service person didn't open until 7:10 a.m. The truck was still locked in back so even if the online check-in had worked, I couldn't access the truck. The interior was clean in that there wasn't any garbage, but it needed a good scrub down.

RICHARD P.
Clasificación:

I reserved my trailer two weeks in advance. When I got there at opening my trailer was no where to be found. Had to take a way smaller trail because a 12' wasn't available. Treated me like shit!

STEPHEN T.
Clasificación:

Good job!

TIMOTHY W.
Clasificación:

El cliente no dejó un comentario.

mary elaine v. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

nani S.
Clasificación:

First off my reservation was cancelled, I had to scurry to find another one, no help or discount for my inconvenience other than that it was ok

Edgardo A.
Clasificación:

Your website design should be user friendly. It's complicated! 1) You choose you want, recommend something 2) Find nearest U-Haul, recommend a lot even already closed. 3) You're renting that place, will recommend to other place for return. In summary, the design sucks.

orlando M.
Clasificación:

El cliente no dejó un comentario.

carlos anthony Q.
Clasificación:

It took a long time to process the transaction but the staff was friendly and helpful.

Albert P.
Clasificación:

Hook up trailer right they only put 2 of the 3 Chains on right

richard S.
Clasificación:

Person who assisted was very good and helpful. Good experience at reasonable price.

Walter W.
Clasificación:

returned equipment and was taken care of and in 10 minutes I was on my way did not get her name but she was friendly and experienced

HEEWOONG P.
Clasificación:

This place is worst. The guy is so rude and doesn't honest. I've complained about it to the customer service but it didn't working well. You should read the reviews about this location. I was feeling so awful when I've got an experience like that.

Kelsey N.
Clasificación:

Left tire was low. Had to put air in half way through drive.

Alberto G.
Clasificación:

El cliente no dejó un comentario.

Jordan J.
Clasificación:

El cliente no dejó un comentario.

MARK H.
Clasificación:

El cliente no dejó un comentario.

j mark H.
Clasificación:

El cliente no dejó un comentario.

Brian G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

gerardo r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

teresa t. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

linda w. | First Impressions |
Clasificación:

Initial check in process was slow. Personnel was friendly and helpful.

Terry H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Stephen J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

randolph h. | Overall Experience |
Clasificación:

No Comment

Chuck H. | Overall Experience |
Clasificación:

Best storage operation I’ve seen. It just works

felix b. | First Impressions |
Clasificación:

Our move in was smooth and easy. Customer care was great .

THOMAS ALAN B. | Overall Experience |
Clasificación:

Monthly rates were raised on 3 different occasions while I had my unit. Aside from that the employees would call obsessively everytime a payment due date came around. Never rent here again.

shawna v. | First Impressions |
Clasificación:

Great customer service, great price and quick process. Would highly recommend. They cover all your moving needs.

Mikah T. | First Impressions |
Clasificación:

I had no issues with the truck, only with some of the roads in some of the states we passed through. Haha. Other than that the drive was perfect and the truck worked just fine!

Rose R. | Overall Experience |
Clasificación:

None

Debbie H. | Overall Experience |
Clasificación:

Julie is a great asset to the company. We always get great service from her. Other manager (blonde lady) is not as friendly or to the customers as she should be. But OVERALL the staff is very good.

ronald r. | Overall Experience |
Clasificación:

Pleasant experience.

AMY O. | First Impressions |
Clasificación:

Friendly and helpful employees. AAA++++ Everything went smooth. Thank you so much!!

Michael Z. | First Impressions |
Clasificación:

Very helpful and friendly staff.

Sally E. | First Impressions |
Clasificación:

Chanele went above and beyond to help me resolve my storage problems.

Cassandra F. | Overall Experience |
Clasificación:

It’s unacceptable to reserve a truck and not have the reservation kept come move day. Customers don’t have enough flexibility last minute to drive an hour+ out to pick up. Needs improvement!

Gayle Y. | First Impressions |
Clasificación:

I was very pleased with the service I received when I left Kansas and also with the service when I arrived in California.

Stephen J. | Overall Experience |
Clasificación:

Friendly staff AND helpfull

Chandler P. | Overall Experience |
Clasificación:

Really nice people. Easy in and out. Clean. Friendly.

Jame J. | Overall Experience |
Clasificación:

-Dark haired lady who rented us the space was great - The blonde ladly with the sleeve tats who checked me out was RUDE. I was wasting her time and we were the only ones there.

Debbie H. | First Impressions |
Clasificación:

Great Staff! Julie is the best! She is a true asset to the company. We have been regular customers for years.

Rebecca D. | First Impressions |
Clasificación:

You guys took the U-Haul back with all my stuff in it and i only had it for three maybe four days I am yet to receive my items from you guys if my items are unretrievable expect full compensation

paula t. | Overall Experience |
Clasificación:

Thank you

shannon s. | Overall Experience |
Clasificación:

Everyone was super helpful

Elizabeth S. | Overall Experience |
Clasificación:

Thank you! Everyone that I've worked with has been very helpful. I used UBoxes to move. Delivery was great. Moving help was great. Everything got there safe. Happy we moved with the help of U-Haul.

WAYNE W. | Overall Experience |
Clasificación:

Refund my money for the month I didn't use. Why take out $98 for April, I close my storage before April begins, yet you keep my $98. You guys are ripping people off.

LEONARD G. | Overall Experience |
Clasificación:

Good service

Enrique V. | First Impressions |
Clasificación:

She did a great job lovely facility

Mary R. | Overall Experience |
Clasificación:

The staff at U-Haul storage in Lodi California and they are very knowledgeable very courteous and there storage Spaces are clean and I just love the staff there yes I would recommend them

Stephen J. | Overall Experience |
Clasificación:

Friendly/helpfull staff

Anthony S. | Overall Experience |
Clasificación:

Thank you

Stephen J. | First Impressions |
Clasificación:

Very happy ,friendly staff

DEBBIE H. | First Impressions |
Clasificación:

Love this location, always well taken care of! Staff is great, storage manager Julie is very efficient and helpful as well as all the guys who work there.

BELINDA T. | Overall Experience |
Clasificación:

My only complaint is that I received two past notices one to my current address and another at my moms address. Which she did not like at all.

Benjamin M. | First Impressions |
Clasificación:

Good friendly clean.

Dan H. | Overall Experience |
Clasificación:

Greatly appreciate the personal remote control for entrance and exit. Very affordable prices for units and supplies.

Mary R. | Reservation |
Clasificación:

Excellent customer service would recommend Lodi U-Haul to all my friends and relatives personnel was very well informed about everything Well mannered and very courteous thank you

kyle t. | Overall Experience |
Clasificación:

Very friendly employees, prompt service, would return!

MARK D. | Reservation |
Clasificación:

Thomas in south lake tahoe was extremely helpful, BEST customer service I've ever had! All other staff that I spoke to were very professional and helpful. Thank you

DYZAN K. | Overall Experience |
Clasificación:

This facility is well maintained and the Staff was professional and very friendly and worked to answer all my inquiries Because of them I will only use U-Haul in the future

Robert W. | Overall Experience |
Clasificación:

no feedback

Lynn C. | Reservation |
Clasificación:

Everyone was so helpful from the time i checked in until the time i checked the truck back in. Really nice people work there!

Gabriel P. | Overall Experience |
Clasificación:

Friendly people and great service

meagan b. | Overall Experience |
Clasificación:

.

Gabriel P. | Overall Experience |
Clasificación:

Great staff and facilities

Wendi G. | Overall Experience |
Clasificación:

I love the stafff, they are always friendly & helpful. When it seems like they are under staffed they always apologize for not servicing you sooner. I will always use this store!

shannon s. | Overall Experience |
Clasificación:

great place!

DEBBIE H. | Reservation |
Clasificación:

We rent from this location all the time. Great staff! Julie, the manager is great to work with. Young guys are all very helpful.

pat o. | Reservation |
Clasificación:

Everything went very smoothly from renting the truck in San Francisco and returning it to Lodi.

Valerie V. | Overall Experience |
Clasificación:

Overall great experience

Cindy L. | Overall Experience |
Clasificación:

A little pricey!

GEORGE V. R. | Overall Experience |
Clasificación:

Very helpful, very polite!

carrie s. | Overall Experience |
Clasificación:

I am still waiting for the $200 that was taken by U-Haul from my bank account to be refunded to me. It has been weeks now that I have been struggling and living in a tent in the woods because of this.

Tamara T. | Overall Experience |
Clasificación:

I have used this facility for moving and storage for over 20 years. Only once was there an issue and it was resolved quickly. Thank you!

DANIEL M. | Overall Experience |
Clasificación:

Customer service and good old fashioned everyday common courtesy are big at this office - everyone not only helps you out but seems eager and willing to do so.

No se han enviado comentarios para esta ubicación.

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