Customer Reviews for U-Haul Moving & Storage of Lodi

5,165 reviews

450 N Cherokee Ln   Lodi, CA 95240

(209) 368-7148

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(209) 368-7148

450 N Cherokee Ln
Lodi, CA 95240

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Don’t go through the call center deal with store direct. They are way knowledgeable.

SHAYLEN N 
Rating:
4.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

Nicholas L 
Rating:
3.0

Improve your reservation system. Did not get truck at preferred time and it was still an hour late at a later time.

Gabriela R 
Rating:
5.0

Customer did not leave a comment.

stephen m  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah A 
Rating:
5.0

Customer did not leave a comment.

Helen M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher M 
Rating:
5.0

Customer did not leave a comment.

Randall W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilbert A 
Rating:
5.0

Customer did not leave a comment.

MAX L  |  Overall Experience 
Rating:
2.0

There was no dolly in the truck when I picked it up told the person inside the store I was given a not OK they knew when I returned it. They had to view cameras before they would close out my bill to verify there was no dolly. The Cadillac converter had been stolen. They put an aftermarket one made the truck sluggish and a gas guzzler. I would not recommend this store.

DANA A 
Rating:
5.0

Everyone was very helpful and polite. I would definitely recommend U-Haul to everyone.

larry g 
Rating:
5.0

Rental truck was great. Peopl3 were great to.

Harold J 
Rating:
5.0

We have reserved with this location more than once.

Katy G 
Rating:
5.0

Everything was great. Thank you

Randy M 
Rating:
3.0

You are price extremely high.

pamm p  |  Overall Experience 
Rating:
1.0

Rented a storage unit for almost a year with you pay every month on time on the floor moved out two weeks it early and never got prorated but you guys could rent it out now and get money from it again what’s up with that not very happy with this company wouldn’t recommend you to anyone🤬 Yeah the storage place I had before you prorate it and gave me my money back for the rest of the month when I left early

cynthia p  |  Overall Experience 
Rating:
4.0

Overall the location was excellent as it's very close to 99 highway but the customer service was not as cordial or welcoming as it should be in service industry. I believe Uhaul should train its reps to be more welcoming and cordial and taking initiative to help the customers. Both the reps while pick up and drop off did not seem to be very helping. I felt they were little lazier to leave the office to help the customers. Overall it's a good location. The price quoted to me over the phone was quite different than what was actually charged to me or it may be my misunderstanding.

HARVINDER S 
Rating:
5.0

The staff at this location does business the right way .

Patrick H 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Manager very professional, curtious to customers and fellow employees. GREAT JOB.!

Ruben G 
Rating:
5.0

Fast, friendly and knowledgeable.

George K 
Rating:
3.0

Great service quick and easy. Bad area of town

Steven B 
Rating:
3.0

Customer did not leave a comment.

Kaylee H 
Rating:
5.0

Everything was good overall. I kind of had a hard time with the app for pick up but customer service was helpful. I included the rental of the utility dolly. I didn't end up using it and asked if I could be refunded for it and was surprised it was only a partial refund. I would definitely use the service again as I have in the past. Simple, easy and reliable.

Karen G 
Rating:
4.0

Customer did not leave a comment.

CRISTOFER A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mirella c 
Rating:
5.0

Customer did not leave a comment.

EVA C 
Rating:
5.0

Friendly helpful employees

Darryl B 
Rating:
5.0

Thank you all for another great and professional experience. This is a U-Haul super Center.

Christopher C 
Rating:
5.0

Customer did not leave a comment.

EVA C 
Rating:
5.0

My experience was flawless and the location is well managed and maintained.

Mark C 
Rating:
5.0

When I was checking out to return the rental, the app crashed and kicked me out of my session, when I reopened the app my active rental was gone and the app assumed I completed my return as i was unable finish my return I was not able to take all pictures of the vehicle as requested

Cameron E 
Rating:
5.0

Customer did not leave a comment.

Samuel G 
Rating:
5.0

Such nice people, professional and very helpful! Quick pick up and return process!

Levi R 
Rating:
4.0

Customer did not leave a comment.

bill b 
Rating:
5.0

Super quick and hassle free drop off!

Stephen C 
Rating:
5.0

Customer did not leave a comment.

Harry B 
Rating:
5.0

Great customer service

JASON J 
Rating:
5.0

Customer did not leave a comment.

Bryan H 
Rating:
3.0

Only one entrance door to the upstairs units and people park and unpack right in front of the door. Literally blocking anyone else from getting in the last 2 trips I've gone. But it's clean and well maintained on your guys end

Nicole C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA F 
Rating:
5.0

Customer did not leave a comment.

Samantha M 
Rating:
5.0

Appreciate you guys!!!

Michelle J 
Rating:
4.0

Customer did not leave a comment.

Joseph V 
Rating:
5.0

Customer did not leave a comment.

Lorrie M  |  First Impressions 
Rating:
5.0

Everyone was amazing, super helpful and professional l! Will definitely be using them again!

Levi S 
Rating:
5.0

Customer did not leave a comment.

Lorrie M 
Rating:
5.0

Great and easy service

Miguel G 
Rating:
5.0

Customer did not leave a comment.

GARY J 
Rating:
5.0

Good experience.

mary t 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
4.0

No issues with vehicle pick up.

James J 
Rating:
5.0

Customer did not leave a comment.

CHRIS R  |  Overall Experience 
Rating:
5.0

Nice place. Very helpful. Thank you

Eric J 
Rating:
5.0

I was impressed by my interaction with the staff upon renting the car trailer. When I returned the trailer, missing one ramp, the experience was completely different. The gentleman I had dealt with previously was cold as ice and seemed angry. I had purchased insurance and was later contacted by the store manager. She was very concerned about any damage to my vehicle and was very nice. I wouldn’t hesitate to rent again.

Mark O 
Rating:
5.0

Customer service was excellent! Carried boxes out for me as they could see I was tired. Extremely helpful and friendly. Understood the challenges of moving. Treated us with respect and patience. We will definitely use them again if the need arises and recommend them tol others.

karen s 
Rating:
5.0

Customer did not leave a comment.

Edward C 
Rating:
5.0

Everything was perfect. Nothing to change as far as I'm concern.

Maria F 
Rating:
5.0

Customer did not leave a comment.

Chris P 
Rating:
5.0

Customer did not leave a comment.

Matt M 
Rating:
5.0

Customer did not leave a comment.

GARY J 
Rating:
3.0

Have the customer service represent is not yet at the guest. Have the representative explain things clearer and make sure they know about the mileage? And about the return date. Make sure the customer is being given the correct date, time and type of vehicle that they requested so there will be no discrepancies at the end

Joshua R 
Rating:
4.0

Efficient, cordial, and helpful.

Sandra D 
Rating:
5.0

Customer did not leave a comment.

manuel s 
Rating:
3.0

Customer service was fine, employees were helpful. The actual vehicle was not clean and had only 18 miles left of gas in it at pick up. I didn't realize it was not clean until I tried to pull out the ramp, ramp had mud, nails and batteries all over it. Not sure why. There were several half empty water bottles behind the seats. I filled it up with 120$ of gas, got like a 50$ gas credit in the end. My mistake for filling it up all of the way and misunderstanding I suppose.

Joel F 
Rating:
5.0

Superb service. The teamwork by all staff members is evident. I rented a truck three times in the past month and each visit was an excellent customer experience. Friendly, professional, and efficient. Highly recommend this location.

GABRIELLE S 
Rating:
5.0

Customer did not leave a comment.

yeyka r 
Rating:
5.0

Customer did not leave a comment.

JACINDA M  |  First Impressions 
Rating:
1.0

An employee (she told me her name was jiselle when I asked for it) overcharged me of $400 all due to her putting incorrect return mileage and not confirming before or after me leaving. I had to actually turn back around and request to take a picture of mileage on cargo van and showed her the mistake she made

Nautica H 
Rating:
5.0

Your rep was very cordial and took care of the installation in a very quick and efficient manner.

Al A 
Rating:
5.0

The staff was excellent. This is the second time I have used this location and would not go anywhere else

JAMES V 
Rating:
5.0

Great customer service, friendly, and professional

RICHARD M 
Rating:
2.0

My appt was moved after I made it and then when I arrived at their chosen time I was told he was going on break. Really? Installer seemed capable but I haven’t used it yet.

Heather P 
Rating:
5.0

Customer did not leave a comment.

CHRIS R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS R 
Rating:
5.0

Customer did not leave a comment.

Gerenda W 
Rating:
3.0

Price was kinda expensive

Raymond D 
Rating:
5.0

Customer did not leave a comment.

Bethany G 
Rating:
5.0

Luis, Julie, Gisela, Damon and Carlos provided me with excellent and outstanding customer service.

omran s 
Rating:
5.0

Customer did not leave a comment.

Elissette T 
Rating:
5.0

Customer did not leave a comment.

rickie h 
Rating:
5.0

Only issue was when we drove car onto trailer we could not open the door and we did not have a jack. We had to climb in trailer and leave window open.

vickie m 
Rating:
5.0

Customer did not leave a comment.

KENNY P 
Rating:
1.0

The lock was cut off our locker and it was marked for auction. We were enrolled in autopayment and we did not miss one bill. Attendant said they tried to contact us by leaving one voicemail (which neither my wife or I received), but they never followed up again. No thanks.

BRET E  |  Overall Experience 
Rating:
5.0

I originally set up a pick up truck rental at stockton location 840 W Fremont St, Stockton, CA 95203 for 11:30. I arrived at the specified time to find out that the vehicle i rented was not returned and the attendant was not helpful. I walked in and was told the truck would probably not be back and I inquired why wasn't I notified of this prior to my scheduled time to pick it up. The gentleman shrugged his shoulders and did not offer an answer. He attempted to call the uhaul help line and said it was busy and hung up further telling me he was not able to assist and told me to call. Very unprofessional and I will not be renting from this location again. I called the help line and was able to get a rental in lodi California.

Michael G 
Rating:
5.0

Customer did not leave a comment.

Max F 
Rating:
5.0

Customer did not leave a comment.

Luis G 
Rating:
5.0

Keep the good people you have working there. Thanks again

richard b 
Rating:
5.0

Nothing, I had a great experience at Uhaul, and with the manager! Definitely would come back again, thank you.

Adam F 
Rating:
1.0

I was over charged and the issue is still not resolved. I was also being charged for a cleaning fee and I have pictures of the clean van prior to return.

Libby F 
Rating:
4.0

Customer did not leave a comment.

henry f 
Rating:
5.0

Super easy, efficient. U Haul reps were very friendly and professional. Definitely 5 stars.

ed r 
Rating:
5.0

Julie, Luis, Gisela, Carlos, Damon, Jake and Arnold provided me with excellent and outstanding customer service.

omran s 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Raymond M 
Rating:
5.0

Customer did not leave a comment.

kelly B 
Rating:
5.0

Excellent Customer Service from Check-In to Return ! Thanks

Raoul M 
Rating:
5.0

Customer did not leave a comment.

SABRINA M 
Rating:
5.0

Excellent service thanks

ruben m 
Rating:
5.0

Customer did not leave a comment.

Jon T 
Rating:
5.0

Amazing team. Thanks for the service

richard h 
Rating:
4.0

Customer did not leave a comment.

Brigette G 
Rating:
5.0

Customer did not leave a comment.

Kristine W 
Rating:
4.0

The effiency of checking in and out is quick and easy. Great pricing for the van renting than any other rental company.

ABRAHAM B 
Rating:
5.0

Customer did not leave a comment.

SAY V 
Rating:
5.0

Friendly, simple pick up process, & convenient

Jared G 
Rating:
3.0

I had issues with water leakage into my unit causing damage. There were issues with the homeless peeing in the open area next to my unit causing an awful smell. The rate increases were crazy.

Susie C  |  Overall Experience 
Rating:
5.0

great service

daniel h 
Rating:
5.0

Over and beyond with this location, definitely will be coming back here for any future moves

Alexander B 
Rating:
5.0

Very easy to work with !

GREGORY S 
Rating:
5.0

Rio vista never has a large truck williams uhaul can a district manager do something about the availability of 20 or 26 ft trucks this area needs better organized managers due to trilogy senior homes somebody is always moving or moving in

EDWARD M 
Rating:
3.0

Customer did not leave a comment.

Heather A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARLY A  |  Overall Experience 
Rating:
5.0

Thank you for everything you guys have done for me I appreciate it and if I ever need to get a storage unit again or rent another truck you guys will be who I call to get what I need. Thank you again for everything.

Troy B  |  Overall Experience 
Rating:
5.0

I wouldn't change a thing there service was great

Joseph M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT B  |  Overall Experience 
Rating:
5.0

Relocating to Lodi while waiting on our new construction to be complete is how we found Lodi Uhaul. The staff was super friendly and helpful from the jump. The facility was secure so peace of mind with our possessions was met at the Lodi facility. Thank you so much for a fantastic experience!!!

Betty C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geneen B  |  Overall Experience 
Rating:
5.0

I was provided great service and a great indoor storage space. I always felt safe and the facility was clean. I had no issues with pests or damage to my belongings. There were rent increases annually though very low increase. I definitely recommend UHaul Storage!

Monica P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William H  |  First Impressions 
Rating:
5.0

Clean store, Unit, and grounds. Friendly attentive staff.

Tamara T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rocio m  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

rachel C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond C  |  Overall Experience 
Rating:
5.0

Wish I lived closer to the unit! Was too far from where I live now!

DAVID A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia P  |  Overall Experience 
Rating:
2.0

Unit rent increases $10 per year, seems excessive compared to other facilities. When I was moving out I found significant evidence of rodents. I stored plastic totes and wooden furniture— everything was covered in a thick layer of dirt with rodent footprints all over the place. A blanket that was in a plastic bag was destroyed by rodent nesting. For $150/month to $200 dollars each month final price, I would expect to have my property protected against rodents at the very least. The door seals need replacement. This may prevent the dirt from entering the unit. Seal the units at the floor corners to prevent rodent travel. And no proration? I move out early and you keep the entire month payment? That’s awful greedy after I just set my account to auto pay the entire time and gave this place more than $12,000. I guess the joke is on me. No, I would not recommend using this facility for long term storage.

brandie b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANYA S  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER C  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

caitlyn l  |  Overall Experience 
Rating:
1.0

We paid a lot for monthly storage in climate-controlled unit and it was always over 85 degrees in the supposed climate controlled unit area. It was mostly easily at least 88 degrees and no matter what temp the thermometer showed it was just hot and miserable.

TERRI A  |  Overall Experience 
Rating:
5.0

Originally I was keeping my things in storage for only a month while I moved out of state. It ended up being almost 3 months. I never worried about my things because I knew they were safe. The monthly billing was automatically charged and correspondence with the staff was always clear and timely. Everyone was helpful!! Thank you!

Sherri W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madelina A  |  Overall Experience 
Rating:
5.0

The only thing is that you don’t prorate if you move out early but will charge you late fees if you’re late just doesn’t seem right

Gayle L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert H  |  First Impressions 
Rating:
5.0

Do I need to call to tell the company that I no longer require the unit ? Or will they continue to charge me ,even though I'm not using it?

Peter E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lorraine l  |  First Impressions 
Rating:
5.0

Thank you so much great experience in both cities!!!!!

Dezara y  |  First Impressions 
Rating:
5.0

The employees were amazing! Check in just took way too long. As a senior citizen, working online stuff can be very challenging. So that is why I didn't try that way. Maybe for others it would go smoother.

Patricia P  |  First Impressions 
Rating:
5.0

Everyone was super ,will definitely rent from you guys again , thanks you guys were a real life saver for us thank you you treated two vets with respect and class

Peter E  |  First Impressions 
Rating:
3.0

The price was way too high compared to storages in the same area.

COURTANY S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zack t  |  First Impressions 
Rating:
4.0

I had reserved an 10x20 and even offered to pay ahead. I was told to wait til I came back with loaded truck. When I returned there were no storage units available in that size. Everything else was great.

Sherri W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LaTonyah T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaTonyah T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BLANCA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

oscar m  |  Overall Experience 
Rating:
4.0

The times I was In the office they were VERY slow. So slow that I finally quit buying anything from there. They were never really friendly, about the same amount of friendly that you would get at the D.M.V. They did have a lot of product though, a lot of things that you could really use.

KATIE J  |  Overall Experience 
Rating:
1.0

Absolute horrible service, pedos work here and it’s disgusting

waled k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

caprice s  |  Overall Experience 
Rating:
1.0

Your staff was very unprofessional on so many levels I will never refer anyone to you guys

Gregory D  |  Overall Experience 
Rating:
4.0

Staff was always helpful. Storage unit was clean. Would rent another storage unit if needed. Thank you.

STEVEN T  |  Overall Experience 
Rating:
5.0

Very professional and respectful! And the Mgr was awesome lady…..

anthony m  |  First Impressions 
Rating:
5.0

Please let the location Manager big Thank u!!

Carlos A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTONIO S  |  Overall Experience 
Rating:
5.0

I’m very satisfied with the service❗️

burnis w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

paul f  |  First Impressions 
Rating:
5.0

Storage was extra clean!!! Professional and courteous

Renee R  |  Overall Experience 
Rating:
2.0

needs new employees - nobody ever smiles, which suggests they can’t stand their jobs resulting in a poor experience for customers

PAUL T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anita M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Savannah A  |  Overall Experience 
Rating:
5.0

Staff answered all my questions and were always helpful in any way.

Michael W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica O  |  Overall Experience 
Rating:
5.0

I have rented several storage units, in different towns, and U-haul storage was at the top in service, and satisfaction. I do appreciate it. Thank you.

JOSEPH C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gracie W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelique J  |  Overall Experience 
Rating:
5.0

Shanel and Julie are Amazing people Thank you for everything

KIMBERLY E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angus L  |  Overall Experience 
Rating:
3.0

When I picked up my uhaul and paid for my storage the process was slow, but the staff was great. When I drove the uhaul it was the worst drive ever. The engine was shaking and jerking. It was very concerning. I thought I was going to have to call roadside assistance. I loaded the truck for a 4bd em house. When I returned that night to load the storage it took almost two hours. It was about 10:30 pm . As we tried to leave the storage area the gates would not open to let us OUT! Because it was after hours. So we were locked inside of the gates of the storage! Very very inconveniencing. I am not a satisfied customer.

CHANDA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Savannah A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIKE H  |  Overall Experience 
Rating:
5.0

I think your staff is very sweet and I think your storage units are very clean. And I think you so much.

Felicia C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rafael g  |  Overall Experience 
Rating:
5.0

Great place, friendly staff and easy access to and from the facility

Troy B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nahum P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ameen k  |  Overall Experience 
Rating:
5.0

Mitchell Fields provided awesome service! He was available to assist me with all my questions and concerns. I called Customer Service Sat night and the Person who helped me was awesome. Jeremy at the U-Haul in Lodi was very professional and helpful as well. My all-around experience with U-Haul with everybody I interacted with was 100% great customer service.

Melissa C  |  First Impressions 
Rating:
5.0

wish there was a light inside the storage since it’s so big the one i rented but other than that it’s great

Eduardo G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia R  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JEREMIAH V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diana a  |  Overall Experience 
Rating:
5.0

I have rented Storage Units from Lodi U-Haul for over 8 years. I highly recommend this establishment to anyone in need of a storage unit or renting a moving vehicle.

david p  |  Overall Experience 
Rating:
5.0

Arrived at 630p on a Saturday- the lady and gentleman staff members were welcoming and accommodating to my specific needs. Truly a GEMSTONE in customer service!

LASHURN F  |  First Impressions 
Rating:
1.0

This location never answers their phone and this line takes you to an automated system that directs you the the web site to take care of anything. Unfortunately, not everything you want to do with your account can be done on the website. Very frustrating. Have to make an in-person visit to take care of any business.

Ann W  |  Overall Experience 
Rating:
4.0

The price of the unit WAS great and they kept increasing my rate. The hours were great. Customer service on the phone Wasn’t always available which Could be frustrating but they were always helpful.

Viktoria F  |  Overall Experience 
Rating:
3.0

We couldn't get an entry card because the computer was down. We couldn't get into the storage unit because the latch wouldnt't budge. The workers oiled the latch and told us to come back in a few days to get our entry card (when the computers would be back up.

Glenda G  |  First Impressions 
Rating:
3.0

Way to costly

Chris E  |  Overall Experience 
Rating:
5.0

Great service. My actual move out day was 11/30/21, I only needed for one month. Thank you!

Bree O  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie D  |  First Impressions 
Rating:
5.0

Shane went above and beyond to make our experience exceptional! She was truly amazing and we really appreciated her great customer service.

MollyAnna R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan E  |  Overall Experience 
Rating:
5.0

This is the cleanest storage facility I have ever used. I am VERY happy with how they keep up with their insect and rodent control. I have used other storage facilities where I had inadvertently brought home roaches that got into my boxes while being stored. I had ZERO problems with bugs while I was unpacking my belongings that were stored there for probably a good year. Very happy and surprised actually . Convenient office and gate hours. Staff is professional and helpful.

Laurel A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cindy V  |  Overall Experience 
Rating: