Customer Reviews for U-Haul Moving & Storage of Livermore

4,534 comentarios

3429 Gardella Plaza   Livermore, CA 94550
(heading towards downtown on 1st Street pass the Livermore Casino and make)

(925) 455-1100

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(925) 455-1100

3429 Gardella Plaza
Livermore, CA 94550
(heading towards downtown on 1st Street pass the Livermore Casino and make)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

richard E. 
Clasificación:
2.0

If a customer tells you they have never driven one of your trucks, do them the courtesy of a quick orientation to the vehicle and stay with them until they tell you they feel comfortable. Make sure the truck will actually start. The truck was extremely hard to start. It took an unreasonable amount of strength to turn the ignition.

VALERIE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Papino L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick E. 
Clasificación:
5.0

They were very accommodating. I needed the trailer for an extra day due to health issues and it wasn't a problem.

Todd A. 
Clasificación:
5.0

Nothing, service was great

Michael R. 
Clasificación:
5.0

Only one worker was there, had several trucks backed up. Told me to leave truck and would email be final receipt. That did happen, everything was OK. Wasn't comfortable to leave the truck without inspection, but it turned out fine.

David G. 
Clasificación:
5.0

Great management, service and equipment

Farid Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melba B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mykola K. 
Clasificación:
4.0

VEry organized

Senthilkumar S. 
Clasificación:
5.0

Amazing staff.

Brenda S. 
Clasificación:
5.0

Zac was the best !!!

jesse M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
3.0

Upon pick up the vehicle, gas is a quarter. Put some gas back on where it is before returning it. Yet , UHaul charge me 2 gallons worth of gas when my mileage is less than 10miles only.

evangeline P. 
Clasificación:
5.0

Staff is was very helpful and kind.The person who has signed me the paper work was a awesome employee.

Gokhan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Javier B. 
Clasificación:
5.0

The staff there was awesome. They didn't ignore us.

Daphne F. 
Clasificación:
5.0

Your staff was very helpful and nice to us thanks

Ericka B.  |  First Impressions 
Clasificación:
3.0

i told the guy at the livermore store about the truck he told me to call the place where i got it from and the other store told me its out of his hands so wth ... stan dice 925-728-9368 please call me

Stan D. 
Clasificación:
1.0

It has been the worst experience with UHAUL. I had to cancel all my plans, lost time, money because of the mishandling of my reservation my UHAUL. I would never recommend UHAUL any further.

Surendranath N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Horacio S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bharat B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason A. 
Clasificación:
5.0

When I came in to drop off the trailer a kid was checking in a truck in the lane. I went in and asked if they wanted me to park it for them. They said yes. I went out and the kid checking in the truck was on his phone in the truck. I waited a couple minutes. I then got out of my truck and had to ask the guy to move it. Phones need to be in their pockets when working. Only gripe. Was happy with everything else.

todd A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia G. 
Clasificación:
4.0

Appreciate everyone

Sheridan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

Everything was great. No problems at all.

Bernard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellis C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob V. 
Clasificación:
5.0

Good service

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Shivashish C. 
Clasificación:
1.0

don't fuck up the reservation I made a week before and make me drive everywhere to get the equipment I needed caused me extra mileage and more money out of my pocket because of your fuck up

matt G. 
Clasificación:
5.0

El cliente no dejó un comentario.

shafi S. 
Clasificación:
4.0

Servicio al cliente de excelencia.

Christi W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
5.0

The lot vehicle flow is awkward.

robert C. 
Clasificación:
5.0

My representative was competent, courteous, and helpful. Outstanding customer experience!! We'll done.

Doug M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delyan K. 
Clasificación:
3.0

Staff was far from friendly during the return.

Suhas B. 
Clasificación:
4.0

Accomplishing the rental online was a bit clunky and ultimately didn't work out. But the error was quickly rectified over the phone. This was my only difficult rental of many over the years.

Marylin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean A. 
Clasificación:
5.0

El cliente no dejó un comentario.

shane J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOYLE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris C. 
Clasificación:
5.0

Using the online check in process was an aggravating waste of time, but Nick was extremely helpful and kind and got it all sorted out! I'd recommend just checking in at the desk and saving yourself the digital woes. Excellent service in person!

Julia S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Don A. 
Clasificación:
5.0

It was so fast and easy to rent my trailer. All my questions were answered and I was advised of all my options. Extremely happy with my experience

Terry G. 
Clasificación:
3.0

El cliente no dejó un comentario.

venkataNagaMahes B. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIM B. 
Clasificación:
5.0

Always dependable. Never let us down. Very profesional staff.

Perry L. 
Clasificación:
3.0

El cliente no dejó un comentario.

DINESH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

berk E. 
Clasificación:
5.0

Great customer service!

Debra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela N. 
Clasificación:
4.0

El cliente no dejó un comentario.

jose R. 
Clasificación:
5.0

Very quick drop off procedure.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammed Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence L. 
Clasificación:
5.0

Our whole experience was due to the efficiency of Felipe Garcia. Although Monday mornings are especially busy Felipe had us checked out in just a few minutes. Much appreciated.

Charles A. 
Clasificación:
5.0

Felipe the manager and his staff are very friendly and have great customer service skills.

Tarec R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK C. 
Clasificación:
3.0

When I arrived for my reservation there was only one staff member who was busy with a customer. When I returned the vehicle there were two employees. One was on a break. The other said he would check my vehicle in and send me an email in 10 minutes. Two hours later no email so I called and was sent a summary of my rental. I was charge $25 for fuel although I only drove 28 miles. I don't think I used 4 gallons of gas in 28 miles. My initial estimate was $84 and I ended paying $106 although I returned the vehicle 2 hours early and drove 2 miles less than estimated. Feels very deceptive.

Kory P. 
Clasificación:
5.0

Easy pick up and easy drop off.

Renee S. 
Clasificación:
5.0

I rent vans from this location fairly often. They are just great. Nice clean near new vehicles. Pricing is straightforward, and they don't badger you for "upgrades". Very responsive crew. The office/store is well stocked, and the box prices are better than the home improvement giant stores, plus they are much better quality.

shane D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Numa I. 
Clasificación:
4.0

Please send my receipt always have to ask

PAUL H. 
Clasificación:
4.0

Very helpful attendant. Clean facilities and well organized. Huge lot with well marked equipment return.

Sarah O. 
Clasificación:
5.0

What a great experience we talked about my needs and then shown different trailers. The young man describe everything and explained the added insurance which I took. We went out he installed my ball hitch and then connected the trailer himself. Very impressed.

Terry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lal B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tierra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nina C. 
Clasificación:
5.0

I was present physically but the agent wants to do everything on my phone and the uploading of driver license and process was very slow and tedious. They should do the manual checkout when customer present. Worst experience.

prabhakara P. 
Clasificación:
1.0

The guys behind the counter were lazy as he'll and getting them to rent you something was like pulling teeth. No customer service period.

Brandin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine L. 
Clasificación:
5.0

Great, friendly customer service.

Debra B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darcy I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sekhar T. 
Clasificación:
3.0

Took a bit long to verify. App required me to have 3 different contact to verify myself before allowing me to get my rental.

Feng V. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie B. 
Clasificación:
5.0

All was good. The guys, very professional & accommodating. I will use UHAUL again...TY MEN!!!!

Joanne T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron H. 
Clasificación:
5.0

Was satisfied all together.

Othon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

George P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren R.  |  First Impressions 
Clasificación:
5.0

Very clean and well lit facility. Zero insect or rodent issues. Plenty of carts to move junk around. Great people!

Kay H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mark v.  |  Overall Experience 
Clasificación:
3.0

There was one person working when I arrived which meant I had to wait in line for about 15 or 20 minutes. My husbands and sons had to wait about 30 minutes for the whole process before they could start moving our furniture into the unit. As we're moving, the clerk reminds me that we will not have access after the office closes, although the confirmation I received and your website list access as available until 10pm. Then, when we were done, we could not get the lock on the door. After struggling with it, we finally had to ask the clerk for help, who had to use a screw driver to attach the lock.

Temesa L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steve b.  |  First Impressions 
Clasificación:
5.0

Very impressed with this u haul at this location. The facility is very clean and the staff are courteous and professional.

Elizabeth C.  |  Overall Experience 
Clasificación:
3.0

The units are really darkand .they charged full month rent wheteas usage was for a month.especiallyin these tough times they should have prorated the rent.

swaran u.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trey L.  |  First Impressions 
Clasificación:
5.0

Charlotte was fantastic and gave us great customer service.

Sukhjit J.  |  First Impressions 
Clasificación:
5.0

With COVID going on and hours of business changing from the on going pandemic, I’m glad I have a storage I can count on while dealing with 2020’s bs :)

bradley w.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lore L.  |  Overall Experience 
Clasificación:
5.0

Staff was very polite and helpful everytime I called & was there in person. They went out of their way to re-park a truck so loading my truck was more convenient for me. I will highly reccomend and refer the livermore staff. Gracias

mariana c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hollie G.  |  Overall Experience 
Clasificación:
5.0

Staff were fantastic especially Charlotte

PETER S.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Friendly staff accommodated all my requests.

mariana c.  |  First Impressions 
Clasificación:
4.0

They were very helpful. and courteous

swaran u.  |  First Impressions 
Clasificación:
4.0

Ninguno

Patricia p.  |  Overall Experience 
Clasificación:
5.0

Charlotte and her team were very helpful and on point. I really appreciated this because I was having a bad last 2 days. Gracias.

DIANA R.  |  First Impressions 
Clasificación:
5.0

The fellows that helped me went beyond the call of duty to help me. Thanks a lot.

Monte C.  |  Overall Experience 
Clasificación:
3.0

staff was exceptionally kind and helpful. it would be nice though, if they were to patch the holes in the walls of the indoor storage units.

Robert C.  |  Overall Experience 
Clasificación:
2.0

On-site staff is great however their phone Representatives customer service they are horrible they are rude they add money when they shouldn't they they are the ones that give U-Haul a bad reputation

cathy H.  |  Overall Experience 
Clasificación:
5.0

Very convenient to reserve a space at a short notice.

Ashish K.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba