Customer Reviews for U-Haul Moving & Storage of Livermore

4053 comentarios

3429 Gardella Plaza   Livermore, CA 94550
(heading towards downtown on 1st Street pass the Livermore Casino and make)

(925) 455-1100

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(925) 455-1100

3429 Gardella Plaza
Livermore, CA 94550
(heading towards downtown on 1st Street pass the Livermore Casino and make)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

john M. 
Clasificación:
5.0

Charlotte was so helpful. She hooked up the trailer and gave me good tips. When I returned she was on her lunch and still was willing to help me. I ended up disconnecting it myself after she told me how it worked. Thanks so much.

Vaughn L. 
Clasificación:
3.0

My reservation was moved from San jose to Livermore. It should have prompted in big words to wait for a confirmation email. But I had to pay someone to get a ride to Livermore to pick up the truck. I feel like I should've been discounted for the inconvenience. It was a 2 hr drive due to traffic. Everyone was upset that I had to deal with & it just wasn't worth it.

Delia V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic S. 
Clasificación:
4.0

I'm a frequent renter, especially now that we are moving. I've NEVER accepted the insurance clause because I am covered through my own company (I own a construction company here in town). Somehow I guess when reserving this time, on my Iphone, i must have selected the insurance coverage?

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica H. 
Clasificación:
5.0

They cleaned the uhaul one more time for me to make sure uhaul was extra clean.

Olivia L. 
Clasificación:
5.0

I have rented from this location multiple times. Every time, from check out to check in, the entire staff have been superior to every other rental experience. Thank you, Livermore U-Haul!

Ken A. 
Clasificación:
3.0

Trailer had little bits of trash when I received it (specifically a straw, some confetti type stuff in it). Also the rear left brake light was out and when the U Haul Staff hooked my trailer up and checked the lights, they still let me go with a tail light out. It wasn't until I had my girlfriend check the lights that we found this out. The reservation system isn't very reliable as I made a reservation weeks in advanced and got a call a week before I needed the trailer stating there was no 5x8 trailer available within 100 miles for 3 weeks. Luckily this location had a 6x12 and they allowed me to use it for 2 days rather than 1. This is why I give an average rating only because of that.

Jonathan D. 
Clasificación:
5.0

Everything went well.

Frederick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eleodoro M. 
Clasificación:
5.0

Great people ! Everyone I met was nice, polite, and helpful

Aras R. 
Clasificación:
4.0

Very good rental

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND D. 
Clasificación:
5.0

Very friendly and helpful staff. Flexible and fair.

Samuel B. 
Clasificación:
2.0

Customer service not good at all

Puni P. 
Clasificación:
5.0

Staff was helpful and friendly.

DOUGLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krishnakumar K. 
Clasificación:
5.0

Customer service was excellent and very appreciated. Truck very clean and we had no issues at all. Highly recommend.

Ronald N. 
Clasificación:
5.0

The guy there was excellent!

Daphne F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward C. 
Clasificación:
5.0

Quick just how I like it

Michael R. 
Clasificación:
5.0

SMILE

JEFFREY A. 
Clasificación:
5.0

I was recommenced by my son who uses this location frequently in his job as a house stager.

Alan C. 
Clasificación:
2.0

The covered trailer we reserved wasn't ready, we had to use an open trailer which was a nightmare driving on the I-5 with boxes, couches, pillows. With that said, the customer service was excellent. Threw in some tarp and offered to extend the reservation an extra day even though we didn't need it. The guy was really nice & helpful.

Randy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lori J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
5.0

I drove 4 miles and charged forb2 gallons of gas, which seemed fishy, but overall I was happy with the price and the experience.

Thomas G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON G.  |  Overall Experience 
Clasificación:
5.0

Everything was good and customer service was great.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas J. 
Clasificación:
4.0

Thanks Livermore UHaul!

Samuel B. 
Clasificación:
5.0

Fast in fast out

Kent Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Trevor T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sudhanshu G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Issam S. 
Clasificación:
5.0

Pick up as quick and easy

John B. 
Clasificación:
5.0

Great customer service. Outstanding products.

Mark L. 
Clasificación:
5.0

Quick and easy service. Very helpful and made the process smooth.

MOISES F. 
Clasificación:
5.0

Everything was as promised. No improvement needed

KURT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajsekar G. 
Clasificación:
5.0

pleasant and helpful staff

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUNIL R. 
Clasificación:
4.0

When I told the employee that two of the tires were bald, he just said to call roadside service. I don't think that was the right answer. He also said they had no spare tires there or one with the trailer. I put two new tires on it, at my cost, just to not get a flat when we were on our way. The price was right, for sure. Gracias.

Craig C. 
Clasificación:
5.0

Great Staff, Great Customer Service, Clean Vehicle, Easy Process...thank you!

Kenneth A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

Ninguno

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

This place was run so professionally we called other locations and they were rude and seemed to be always out to lunch. So happy we called this location. Very happy. Stephen

Anthony G. 
Clasificación:
3.0

Performed the online check-in in advance. When I got to the site and went through the website per the instructions it then said that no equipment was reserved for me and to go inside. So what was the point of making go through this then? When I returned the equipment, signs indicate that when returning the vehicle to wait with your equipment and someone will come out. So I did....nobody came out even though I could see people in the office. Eventually gave up and did the 24/7 return. Someone came in right after me and walked right into the office and they were helped right away. So am I supposed to wait or go in? I'll do whatever you want, just give me the right directions.

Kenneth D. 
Clasificación:
5.0

All Good !

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard D. 
Clasificación:
5.0

The cleaning smell in the cab was a bit strong. Drove the whole time with the windows open. Other than that, it was all great!

Dina T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles G. 
Clasificación:
4.0

Everyone I dealt with was really nice and helpful! Have used this location for years and it's always a good experience!

Chris R. 
Clasificación:
4.0

There was no line to wait in. The person in charge helped me immediately and was polite and professional. I have used this location in the past and found the personnel to be awesome.

JOHN N. 
Clasificación:
2.0

El cliente no dejó un comentario.

MARIA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gordon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

I have rented two vans recently, both needed oil changes. So was concerned about how long that the warning light had been on and hoped that we wouldn't have any issues, which I didn't, but it would be nice to not worry about it.

Sukhjit J. 
Clasificación:
5.0

Nice and fast transaction. A lot of rental was through website. Great interface.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS C. 
Clasificación:
4.0

Continue the great customer relations,cleanliness, and follow through with all that is possible, very fine staff thank you. PS/I t would be nice to have lighting in the units themselves, if possible! ¡Gracias!

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

artur A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonidas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dakota L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky C. 
Clasificación:
4.0

Unsure for the return of the vehicle I did t get any confirmation of the return

Anastasia G. 
Clasificación:
5.0

Nothing. All around great service.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest R. 
Clasificación:
5.0

El cliente no dejó un comentario.

mearl N. 
Clasificación:
3.0

The 24/7 did not work and I had to wait an additional 25 minutes for the office to open after spending 35 minutes with customer service. Then when I first starting driving on the freeway the bed door came open so I pulled over but the latch was stuck in the locked position up. I had to ask a stranger to help us get the latch unlatched so the door would come down and I could lock it with the pad lock. Returning after hours online was not too bad. I would rent again from this location as the people were helpful renting the truck.

Deborah H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
5.0

Good customer service And equipment was brand new

Dominic S. 
Clasificación:
4.0

Only problem was that the site was busier than they had thought it would be because the employee was running to try to keep up with us all.

elaine D. 
Clasificación:
5.0

When a customer orders a rental, it should be at the location requested, not told the day before they have to drive 25 miles out of their way.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul J. 
Clasificación:
3.0

I am still waiting for my receipt, never received Alan Bauer 925 294-4002

Alan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F.  |  First Impressions 
Clasificación:
5.0

Very impressed with this u haul at this location. The facility is very clean and the staff are courteous and professional.

Elizabeth C.  |  Overall Experience 
Clasificación:
3.0

The units are really darkand .they charged full month rent wheteas usage was for a month.especiallyin these tough times they should have prorated the rent.

swaran u.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trey L.  |  First Impressions 
Clasificación:
5.0

Charlotte was fantastic and gave us great customer service.

Sukhjit J.  |  First Impressions 
Clasificación:
5.0

With COVID going on and hours of business changing from the on going pandemic, I’m glad I have a storage I can count on while dealing with 2020’s bs :)

bradley w.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lore L.  |  Overall Experience 
Clasificación:
5.0

Staff was very polite and helpful everytime I called & was there in person. They went out of their way to re-park a truck so loading my truck was more convenient for me. I will highly reccomend and refer the livermore staff. Gracias

mariana c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hollie G.  |  Overall Experience 
Clasificación:
5.0

Staff were fantastic especially Charlotte

PETER S.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Friendly staff accommodated all my requests.

mariana c.  |  First Impressions 
Clasificación:
4.0

They were very helpful. and courteous

swaran u.  |  First Impressions 
Clasificación:
4.0

Ninguno

Patricia p.  |  Overall Experience 
Clasificación:
5.0

Charlotte and her team were very helpful and on point. I really appreciated this because I was having a bad last 2 days. Gracias.

DIANA R.  |  First Impressions 
Clasificación:
5.0

The fellows that helped me went beyond the call of duty to help me. Thanks a lot.

Monte C.  |  Overall Experience 
Clasificación:
3.0

staff was exceptionally kind and helpful. it would be nice though, if they were to patch the holes in the walls of the indoor storage units.

Robert C.  |  Overall Experience 
Clasificación:
2.0

On-site staff is great however their phone Representatives customer service they are horrible they are rude they add money when they shouldn't they they are the ones that give U-Haul a bad reputation

cathy H.  |  Overall Experience 
Clasificación:
5.0

Very convenient to reserve a space at a short notice.

Ashish K.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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  • Ícono de remolque
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    Contenedores U-Box®

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    Suministros de mudanza

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  • Trailer Hitch Icon
    Enganches para remolque

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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