Customer Reviews for U-Haul Moving & Storage of Livermore

4,485 comentarios

3429 Gardella Plaza   Livermore, CA 94550
(heading towards downtown on 1st Street pass the Livermore Casino and make)

(925) 455-1100

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(925) 455-1100

3429 Gardella Plaza
Livermore, CA 94550
(heading towards downtown on 1st Street pass the Livermore Casino and make)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

My representative was competent, courteous, and helpful. Outstanding customer experience!! We'll done.

Doug M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delyan K. 
Clasificación:
3.0

Staff was far from friendly during the return.

Suhas B. 
Clasificación:
4.0

Accomplishing the rental online was a bit clunky and ultimately didn't work out. But the error was quickly rectified over the phone. This was my only difficult rental of many over the years.

Marylin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean A. 
Clasificación:
5.0

El cliente no dejó un comentario.

shane J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOYLE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris C. 
Clasificación:
5.0

Using the online check in process was an aggravating waste of time, but Nick was extremely helpful and kind and got it all sorted out! I'd recommend just checking in at the desk and saving yourself the digital woes. Excellent service in person!

Julia S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Don A. 
Clasificación:
5.0

It was so fast and easy to rent my trailer. All my questions were answered and I was advised of all my options. Extremely happy with my experience

Terry G. 
Clasificación:
3.0

El cliente no dejó un comentario.

venkataNagaMahes B. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIM B. 
Clasificación:
5.0

Always dependable. Never let us down. Very profesional staff.

Perry L. 
Clasificación:
3.0

El cliente no dejó un comentario.

DINESH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

berk E. 
Clasificación:
5.0

Great customer service!

Debra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela N. 
Clasificación:
4.0

El cliente no dejó un comentario.

jose R. 
Clasificación:
5.0

Very quick drop off procedure.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammed Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence L. 
Clasificación:
5.0

Our whole experience was due to the efficiency of Felipe Garcia. Although Monday mornings are especially busy Felipe had us checked out in just a few minutes. Much appreciated.

Charles A. 
Clasificación:
5.0

Felipe the manager and his staff are very friendly and have great customer service skills.

Tarec R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK C. 
Clasificación:
3.0

When I arrived for my reservation there was only one staff member who was busy with a customer. When I returned the vehicle there were two employees. One was on a break. The other said he would check my vehicle in and send me an email in 10 minutes. Two hours later no email so I called and was sent a summary of my rental. I was charge $25 for fuel although I only drove 28 miles. I don't think I used 4 gallons of gas in 28 miles. My initial estimate was $84 and I ended paying $106 although I returned the vehicle 2 hours early and drove 2 miles less than estimated. Feels very deceptive.

Kory P. 
Clasificación:
5.0

Easy pick up and easy drop off.

Renee S. 
Clasificación:
5.0

I rent vans from this location fairly often. They are just great. Nice clean near new vehicles. Pricing is straightforward, and they don't badger you for "upgrades". Very responsive crew. The office/store is well stocked, and the box prices are better than the home improvement giant stores, plus they are much better quality.

shane D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Numa I. 
Clasificación:
4.0

Please send my receipt always have to ask

PAUL H. 
Clasificación:
4.0

Very helpful attendant. Clean facilities and well organized. Huge lot with well marked equipment return.

Sarah O. 
Clasificación:
5.0

What a great experience we talked about my needs and then shown different trailers. The young man describe everything and explained the added insurance which I took. We went out he installed my ball hitch and then connected the trailer himself. Very impressed.

Terry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lal B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tierra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nina C. 
Clasificación:
5.0

I was present physically but the agent wants to do everything on my phone and the uploading of driver license and process was very slow and tedious. They should do the manual checkout when customer present. Worst experience.

prabhakara P. 
Clasificación:
1.0

The guys behind the counter were lazy as he'll and getting them to rent you something was like pulling teeth. No customer service period.

Brandin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine L. 
Clasificación:
5.0

Great, friendly customer service.

Debra B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darcy I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sekhar T. 
Clasificación:
3.0

Took a bit long to verify. App required me to have 3 different contact to verify myself before allowing me to get my rental.

Feng V. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie B. 
Clasificación:
5.0

All was good. The guys, very professional & accommodating. I will use UHAUL again...TY MEN!!!!

Joanne T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron H. 
Clasificación:
5.0

Was satisfied all together.

Othon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

George P. 
Clasificación:
5.0

Smooth all the way around!

Michelle W. 
Clasificación:
4.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

Greg customer survive , awesome people and polite

Lenin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Romfar A. 
Clasificación:
4.0

Old clothing from previous customer was left in the cab of the pickup truck, along with some broken up cookies.

Ralph T. 
Clasificación:
5.0

They always take care of me at this location. Philippe is great and always is super helpful!

Joseph Z. 
Clasificación:
5.0

Mr Garcia el manager de la tienda fue una persona muy amable gracias

Jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
3.0

The inside of the trailer smelled horrible as if someone had puked in it. I certainly was not comfortable carrying my bed and furniture in this trailer.

Jim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin E. 
Clasificación:
2.0

Guy at customer service desk was falling asleep when I came to check in. I made my reservation online, WITHOUT extra insurance - found out later that he charged me $25 for insurance. Also - all 3 of the guys I interacted with had terrible customer service demeanor. I will be fighting the insurance charge on Monday, 3/28!

Lisa D. 
Clasificación:
5.0

Perfect rental experience as usual.

Kay H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hugo G. 
Clasificación:
4.0

El cliente no dejó un comentario.

hugo G. 
Clasificación:
4.0

El cliente no dejó un comentario.

brent H. 
Clasificación:
5.0

Very helpful staff, everything went very smoothly. The truck itself and the rental process were perfect and went very well. Extending the rental period was easy and fairly priced.

Joe H. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy F. 
Clasificación:
2.0

The employee at the Livermore site seemed put out that we were returning a vehicle and trailer from out of town.

Darrell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ismael R. 
Clasificación:
5.0

The website was horrid . The actual counter people have always been awesome and efficient twice that we have been .

Chuck H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D. 
Clasificación:
5.0

Easy to access location, friendly staff. Rented 4 times in last 2 months and never had an issue.

Srinivas K. 
Clasificación:
5.0

Good job, great prices

Winston A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave S. 
Clasificación:
5.0

Transaction went great. Felipa was great

Lino A. 
Clasificación:
3.0

The location was a little bit difficult to get to driving the 26 foot truck through residential streets.

Kenneth Z. 
Clasificación:
5.0

Fast,Easy,Professional.

Michael H. 
Clasificación:
1.0

Honestly, the entire staff needs to be changed. Extremely rude.

LITO S. 
Clasificación:
5.0

I've used this facility twice and both times found that they are very efficient.

Phil D. 
Clasificación:
5.0

The trailer was in good condition and the attendant was friendly and helpful. I was properly charged the rate for the small trailer that I ordered even though I was given the medium size one.

DAVID L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ambra H. 
Clasificación:
5.0

Keep up the good work!!

Farhad H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jinping G. 
Clasificación:
4.0

The person who helped us did a great job and was very helpful.

Steve P. 
Clasificación:
5.0

Quick service for both pickup and drop off

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MaryKay F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Srirama B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EILEEN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PEDRO C. 
Clasificación:
3.0

Don't use after hours drop off. Very difficult to complete process by website

Tim M. 
Clasificación:
5.0

Friendly and helpful staff. Willing to do more than required for customers.

Srinivas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren R.  |  First Impressions 
Clasificación:
5.0

Very clean and well lit facility. Zero insect or rodent issues. Plenty of carts to move junk around. Great people!

Kay H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mark v.  |  Overall Experience 
Clasificación:
3.0

There was one person working when I arrived which meant I had to wait in line for about 15 or 20 minutes. My husbands and sons had to wait about 30 minutes for the whole process before they could start moving our furniture into the unit. As we're moving, the clerk reminds me that we will not have access after the office closes, although the confirmation I received and your website list access as available until 10pm. Then, when we were done, we could not get the lock on the door. After struggling with it, we finally had to ask the clerk for help, who had to use a screw driver to attach the lock.

Temesa L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steve b.  |  First Impressions 
Clasificación:
5.0

Very impressed with this u haul at this location. The facility is very clean and the staff are courteous and professional.

Elizabeth C.  |  Overall Experience 
Clasificación:
3.0

The units are really darkand .they charged full month rent wheteas usage was for a month.especiallyin these tough times they should have prorated the rent.

swaran u.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trey L.  |  First Impressions 
Clasificación:
5.0

Charlotte was fantastic and gave us great customer service.

Sukhjit J.  |  First Impressions 
Clasificación:
5.0

With COVID going on and hours of business changing from the on going pandemic, I’m glad I have a storage I can count on while dealing with 2020’s bs :)

bradley w.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lore L.  |  Overall Experience 
Clasificación:
5.0

Staff was very polite and helpful everytime I called & was there in person. They went out of their way to re-park a truck so loading my truck was more convenient for me. I will highly reccomend and refer the livermore staff. Gracias

mariana c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hollie G.  |  Overall Experience 
Clasificación:
5.0

Staff were fantastic especially Charlotte

PETER S.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Friendly staff accommodated all my requests.

mariana c.  |  First Impressions 
Clasificación:
4.0

They were very helpful. and courteous

swaran u.  |  First Impressions 
Clasificación:
4.0

Ninguno

Patricia p.  |  Overall Experience 
Clasificación:
5.0

Charlotte and her team were very helpful and on point. I really appreciated this because I was having a bad last 2 days. Gracias.

DIANA R.  |  First Impressions 
Clasificación:
5.0

The fellows that helped me went beyond the call of duty to help me. Thanks a lot.

Monte C.  |  Overall Experience 
Clasificación:
3.0

staff was exceptionally kind and helpful. it would be nice though, if they were to patch the holes in the walls of the indoor storage units.

Robert C.  |  Overall Experience 
Clasificación:
2.0

On-site staff is great however their phone Representatives customer service they are horrible they are rude they add money when they shouldn't they they are the ones that give U-Haul a bad reputation

cathy H.  |  Overall Experience 
Clasificación:
5.0

Very convenient to reserve a space at a short notice.

Ashish K.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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