Customer Reviews for U-Haul Moving & Storage of Libertyville

488 comentarios

14045 W Rockland Rd   Libertyville, IL 60048

(224) 433-5122

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(224) 433-5122

14045 W Rockland Rd
Libertyville, IL 60048

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen D. 
Clasificación:
5.0

The price to rent was extremely competitive and the staff was excellent

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
5.0

If disc shaped locks are required Uhaul should provide them as part of the storage rental cost. Customers shouldn't be forced to buy them at Uhaul when they already have a good lock.

Daniel S.  |  First Impressions 
Clasificación:
5.0

Very professional and helpful

MICHAEL B. 
Clasificación:
1.0

I had to pick up my truck at a further location then they charged me for miles. When I was promised a set rate. Nope I will not use or refer haul to anyone. I will no longer use I haul as moving transportation. The person who I spoke to was rude and disrespectful. Very disappointed In Uhaul.

Gloria V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene R. 
Clasificación:
5.0

All was excellent!

Linda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryszard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Rose S. 
Clasificación:
5.0

Customer service at this location is very good. Was in and out in no time, will go here again when have to rent another uhaul.

Archiejohn O. 
Clasificación:
5.0

I love this UHaul facility! The trucks are always in good shape and the customer service people are always helpful and courteous. This is my go-to place whenever I need to rent a truck.

Patricia H. 
Clasificación:
5.0

Absolutely nothing - yall were terrific!

Amy E. 
Clasificación:
5.0

Cade (I believe was his name) went ABOVE and BEYOND to make my experience painless and easy. I had never hitched something to my car before so he taught me how to do it! Will definitely be back for any further needs.

Benjamin B. 
Clasificación:
5.0

Gary was SUPER helpful and friendly. Absolutely the quintessential retail experience. I wish everyone I deal with while out in town was like him.

Douglas S. 
Clasificación:
5.0

The Uhaul man is always so helpful. The equipment was clean and brand new. Thank you for a very nice truck.

Susan K. 
Clasificación:
5.0

Easy pickup/dropoff!

Terin I. 
Clasificación:
5.0

Drop off was easy and quick, thank you.

Judith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard F. 
Clasificación:
4.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

This is my go to place whenever I need to rent a truck. Staff and equipment are great! Would definitely recommend this location if you need a truck!

Patricia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lora K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD H. 
Clasificación:
5.0

Everything was excellent, the move went "without a hitch".

Michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chang C. 
Clasificación:
5.0

Excellent customer service. Owner/manager very knowledgeable and extremely helpful Well run shop too. Very clean and presentable

Marlene H. 
Clasificación:
5.0

Greg and the other folks were very nice and helpful. -Andrew

Andrew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan G. 
Clasificación:
5.0

Just to clean the back deck because I was moving a white couch! Otherwise very easy service

Cynthia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard N. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey S. 
Clasificación:
1.0

Have trailers with working lights

CALEB E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon U. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

For me personally, the location alone makes this a winner. It's across the street from the starting point or destination of my twice annual snow thrower move. But, having said that, the staff is exceptional, and the selection of equipment is outstanding. I'll continue to use this U-Haul as long as I'm still an Illinoisan, which may not be much longer given the woeful governance. But when I do finally leave, I'll move my stuff with U-Haul. Highly recommended.

Peter A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve F. 
Clasificación:
5.0

Don't add a charge of Safe Trip unless informed and agreed by customer

Atin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krista M.  |  First Impressions 
Clasificación:
5.0

This is a great location. Greg does a great job making sure his customers are satisfied and happy. Greg is an excellent example of Uhaul.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

lyudmila E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL T. 
Clasificación:
5.0

Staff went above and beyond to help me. Very kind and attentive. Would recommend 100%!!!

Paola R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

George K.  |  Overall Experience 
Clasificación:
5.0

Amazing experience. SUGGESTION: For loading and unloading support, U-haul might need to consider providing 'Automatic conveyor belt' facility (in the ladder provided with steps need to have conveyor belt ramp on one side and steps on the other side) to move goods to Upper level storage units for convenience.

Suresh R.  |  First Impressions 
Clasificación:
5.0

New lockers were behind schedule and had to move into two separate units as a result. I could not wait.

Bill A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cyrena R. 
Clasificación:
5.0

This is a main U-Haul hub, not a satellite drop off. Quickly returned and on my way. A+

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T.  |  Overall Experience 
Clasificación:
5.0

The online process when picking up a van takes considerably longer than in person. I was left in 20F temperatures watching a screen refreshing for 7 minutes. It wasn't until I started trying to chat through my phone that anything happened.

Sean G. 
Clasificación:
5.0

Nothing, a fantastic center.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
5.0

all was good

clark Y. 
Clasificación:
3.0

The pickup location was not the problem. The man at the pickup location was very helpful. However, we had a reservation at 8am to pickup our uhaul on Fullerton. We get to Fullerton and they tell us they can not get us our uhaul until the trailer is returned from another customer, which they said was supposed to be returned at 10am. So we drove back to our place to wait. Before heading back to Uhaul we call to confirm that the Uhaul is there. Their response is “Yes I was just about to call you. It was just dropped off” when we get there the Uhaul is apparently not available and they would not allow us to take any of the other trailers even though there were several. By this time it is 11. The manager, Mike, at this location was very rude and said that there was nothing he could do for us and walked away. Then they tell us the only way we can get a Uhaul is if we drive 45 minutes out of our way there and back. The only discount that I was given was $50 which seems way too low considering all of the hassle and rude workers that we had to deal with. This was a horrible experience.

Michael V. 
Clasificación:
5.0

This location is the bar for the other locations. Great job.

Mary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean-Luc M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanluc M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadine S. 
Clasificación:
5.0

Clean and easy to use facility

Peter B.  |  Overall Experience 
Clasificación:
5.0

The cargo van operated as though it does not have 'All Weather' tires on it. It's terrible on ice....absolutely no traction. Had to be pulled off by a tow truck, from a slight incline that was ice covered.

Cynthia P. 
Clasificación:
2.0

Better customer service is the key, and always insure that the correct equipment, requested truck is provided, and not force customer into a much larger truck at their cost., due to employee mistakes.

Carla V. 
Clasificación:
5.0

Great experience. This will be my first location choice going forward. Had been using the location in town, but the extra drive for this location was well worth it.

Steven B. 
Clasificación:
3.0

Make sure gas is filled.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew E. 
Clasificación:
4.0

El cliente no dejó un comentario.

FERNANDO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

They were good.

JASMINE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elyse D. 
Clasificación:
5.0

Everything was easy and convenient. Easy access and the facility was always clean. Everyone we dealt with at the facility was very helpful and friendly.

Peter J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K.  |  Online Move In 
Clasificación:
5.0

Keep up the good work!

Eric H. 
Clasificación:
5.0

Great staff helping and exceptionally efficient.

Jonathan G. 
Clasificación:
4.0

I did not even have the vehicle for 48 hours so I am unsure why I was charged for 3 days? I had also asked if I could put the charge on another card. I returned the vehicle late at night. I started calling first thing in the morning to ask about the switch of cards; there was no answer or message. I received a call back to be told I was too late the charge had been filed.

Jane R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca B. 
Clasificación:
4.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

Staff was awesome.

Russell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean K. 
Clasificación:
3.0

Wasn't very happy with pick- up location. Reserved truck 30 days in advance at location 1 mile from home. Had to travel further to pick up truck.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

Facility and staff were great, took minimal time to get my trailer, hook it up and drop it off.

Barry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew E. 
Clasificación:
5.0

You did great. No issues.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin P.  |  First Impressions 
Clasificación:
5.0

The u haul who do the look for pick up place was not efficient, first they gave as pick up place in Northbrook IL I called him to find me the nearest pick up nest Vernon hills ( where we are ). He did not make any effort to look for one instead he says ni availability even though I said different dates. I call bavk probably after an hour a lady answered the phone and when I told her the situation she found right away at Libertyville IL for Sunday Oct 18, 2020 instead of Oct 17 where the pick up place is too far from my place . Sorry I didn't get her name nut she us so efficient and patience and very customer.

Dom M. 
Clasificación:
2.0

Very unhappy with booking process and communication

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Qiu G. 
Clasificación:
5.0

we had been using a storage space at a different company. After seeing your facility we checked and found that we would pay less for a climate controlled space ! Moving in was wonderful! We were able to pull inside and unload, and they offered carts to facilitate moving large items. The spaces are all well lit and exceptionally clean and well maintained. So glad we found this place!

Patricia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia H. 
Clasificación:
5.0

The outside of the truck was dirty

Curtis G. 
Clasificación:
5.0

I could not be happier with the move in experience. Courtney was very helpful and made sure we got into our unit. She also made sure I received credit for my free month for renting the UHaul trailer. The facility was very clean and well lit. Even the bathrooms were nice. I would highly recommend this facility for storing your extra stuff!

Scott K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl K. 
Clasificación:
4.0

Due to the pandemic, my wife wiped down the truck cabin interior. The Clorox Wipes used were filthy when she finished. Kinda gross!

Robert W. 
Clasificación:
5.0

I was looking and needed a 20' ended up renting a 26' as the 20' was out for maintenance. Since this location is corporate owned, there should be a more equipment available so customer can get what they need or want.

Jose N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  First Impressions 
Clasificación:
5.0

Very helpful and capable staff. I can't think of anything needing improvement. Keep up the good work

Peter A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William V. 
Clasificación:
3.0

My initial experience with checking in to my new unit left a bad taste in my mouth. The staff member assisting me was very friendly and helpful. Things started off a a bad foot with the master online reservation system allowing me to reserve a unit that was not physically available at the location I chose, more or less forcing me to accept a bigger unit for a higher cost. The attendant did not express a particularly high degree of confidence in the electronic capabilities of the security access card nor in the sturdiness of the individual alarm on the unit itself. There was also a conflict of what the unit access hours were, with the paper I was handed stating until 10 p.m. but the staff member saying only 7 p.m. There was also a mention of a $10 charge for after hours access, but that is listed nowhere in the contract. I was underwhelmed to say the least.

Timothy A.  |  First Impressions 
Clasificación:
5.0

I'm very happy with the accommodations, conditions and location.

Ronald G.  |  First Impressions 
Clasificación:
5.0

The staff is extremely knowledgeable and helpful!

Denise G.  |  First Impressions 
Clasificación:
5.0

Greg was awesome. The truck rental went great and moving into this beautiful new facility was easy. Thanks.

Steve C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  First Impressions 
Clasificación:
5.0

This was an excellent facility, five stars. great help and would highly recommend.

George K.  |  First Impressions 
Clasificación:
5.0

very clean and accessible location.

Carl S.  |  First Impressions 
Clasificación:
2.0

Paid for the 24 hour access but the card they gave me to get in didn't work. They also didn't hive me a code to get in during regular hours. Took me 2 hours of phone calls to get a temporary pass code.

michael a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne K.  |  First Impressions 
Clasificación:
5.0

This place is by far the best Moving and Storage experience I ever had. The team is absolutely wonderful and they consider your request and work to satisfy them. I recommend this location and the team for a good experience with move and storage. THANK YOU !!!

Ashwini S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Miles F.  |  First Impressions 
Clasificación:
4.0

Great experience with the team at this location. They were very helpful. It was a bummer that they were not open on a Sunday, when we needed to have movers unload our U-boxes.

Chloe S.  |  Overall Experience 
Clasificación:
1.0

Shipment sat in Libertyville facility for a week before we could pick it up. Our contact person in IL was never notified. Finally received a "Do not reply" email" with no contact phone number.

Peter E.  |  Overall Experience 
Clasificación:
5.0

You need more staff on weekends...very busy location. And, after pulling into the rear area for loading and unloading, I had two tires punctured by nails on the ground. Thanks for the added gift/cost

jeff s.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
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    Remolques y remolcado

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    Autoalmacenamiento

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  • U-Box Container Icon
    Contenedores U-Box®

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    Suministros de mudanza

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    Enganches para remolque

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