Vehicle was dirty and charged us for fuel even though he said he wouldn't if it had above 1/4 tank.
WES B.Customer Reviews for U-Haul Moving & Storage of Lexington
Testimonials From Recent Customers
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Awesome
DANNY B.Employees were friendly and helpful.
FRANKDOUGLAS T.Excellent service
MICHAEL D.Very friendly
RASHED A.Tried to steal from me when being charged for gas for truck after I returned it when I had already filled it up myself down the street. Got a refund. Otherwise helpful and accommodating.
Breanna B. | First ImpressionsThey charged me for 2 gallons of gas in the truck when I had filled it up way past where it started at when I got it. They agreed to refund me, but they attempted to steal from me.
Breanna B.I initially paid to pickup in Winchester, KY but was called about an hour before and told the trailer was available and that I had to drive 60 miles round trip out of my way to get. Since I prepaid I would think that I should get a discount due to the inconvenience and lost time….
Matthew B.The appliance dolly wasn't available but I was still charged for one. The difference was only $3.00 but I expected it to be refunded.
Allen L.Nothing was in stock, let me reserve a truck that wasn't there when I came in, understaffed.
BAILEE J.Keep up the Good Work !!!
Jack B.Great staff, great service
Daniel C.Very friendly staff; easy to work with. Robert Miller was excellent. ¡Gracias!
Allen K.Check in after use was much more cordial and professional than the renting experience was.
ben S.Super nice guys
SUSAN JEAN W.My bill was messed up and I was overcharged.
JAMES B.The staff was super helpful
Craig S.They were very professional, and helpful.
STEVEN S.The windshield was very dirty...other than that a perfect experience.
STEVEN H.I did not care for the check in procedure as they were already closed when we dropped off the truck. Please keep in mind that not everyone has a phone that allows picture taking so a friend had to help me through the process. Next time, I will return the truck before closing to prevent this 45 minute documenting process.
Patricia S.I always use this location because they've never not had the equipment I've rented when I got there. Other places have not had the truck/trailer I've rented when I showed up at the day/time I said I'd pick it up. Usually when that happens they send me here so I just decided to cut out the middle man and exclusively rent from this location and have never had any issues here.
DEVIN M.Alana left me a rude message, i was also told if i was late i could check the equipment in myself i was only 2.5 hours late, i paid $205 for my time when i dropped it off it said i would be charged $272 i don't understand i know a late fee maybe but 2.5 hours late
FREDRECUS T.the employees were smoking cigarettes as they were helping me. they also were using the uhaul truck i had reserved and it had cigarette ash in it. Gross!
MAKAYLA S.Keep up the Good Work !!!
JOHN B.I have a wonderful experience from reserving to returning the truck. When I picked up the truck it took 5 minutes to complete the paperwork. The truck was very clean and I had no problems with it. Thank you for a great experience when moving it so stressful.
TARA C.I reserved an appliance dolly and it was not in stock when I arrived. The person there told me they haven't had them in a while. If I had been made aware before I arrived I could have made other arrangements. Not having it made my move much harder.
ANTHONY L.I rented a truck just 30 miles on 09/10/2021. I was told $ 39.95 and 99 per mile but the guy as so-called assistance manager ripped me for $302.61.I request him to explain why so much for me just for 30 miles. The assistant manager of the store threaten me and said I will call the police or kick you out from the store. am I not allowed to ask why my bill is so high. I am unhappy about this $302.61 for no reason .be careful guys the person with a bad attitude will not excuses. we customers have the right to ask for a balance or charge too much.i will be fighting with this matter until the resolve my disputes.
LAXMI P.The employees were very nice. They even called me to help my visit be more efficient. Octavius was extremely nice and helpful as was the man behind the counter at the time. I don't know his name but it was 5 pm on Tuesday September 7th.
glenn R.It took quite some time for the after hours app to finish drop off check in
BEVERLY L.I was very pleased thanks.
PHILLIP W.The staff was very helpful friendly and funny
MARY L.Your prices for truck usage are ridiculous! Your prices used to be reasonable.
DAWN M.Nobody from this location called me to provide the pickup information a day before as U-Haul promised. I had to call customer Service and learned this location had my truck. The I called this location, was told everything is ready including my rental pads. Then, the next day when I picked up the truck, the staff members told me no pads available. They did not know which staff member told me pads were ready. I asked why nobody called me about this. They said: we are just a pick up and drop off location, we are not responsible to communicate! WTF?! It was my moving day, I had to have pads. Thank God the U-Haul neighborhood dealership in another location at Canfield had enough pads. So, I would not recommend for this location at all! For any customer in Canfield, go to the neighborhood dealership, do not go through this one! Most horrible experience that I have ever had! U-Haul should terminate contract with this location!
Marian T.Customer service oriented was excellent was helpful with acquiring extensions. Very impressed in the desire to make my experience a very positive one equipment was good and all of the staff was helpful
WILLIAM H. | First ImpressionsNo changes. All went perfectly.
ROBERT H.Uhaul is supposed to make your moving easier. First thing I have to deal with on the day that I move out of my house is coming to pick up a Uhaul to a place where the customer service was poor and then when she finally acknowledged me and started getting my reservation information, she informs me that they do not have the utility dolly that I reserved with the truck. It was just a very stressful situation and I don't understand what the point of a reservation is for if they don't actually reserve the equipment you ask for. I hope I never have to use this service again.
WHITNEY T.Very fast, clean
MARTHA D.Ninguno
THOMAS T.Was able to pick up and drop off on my lunch break and still have time to get and eat a lunch
MICHAEL G.Better vehicle location information
Shawn F.Nothing! Everything worked and drove wonderfully. We both felt safe.
SCOTT P.The online sign up did not work, but when I went into the facility things went smoothly and staff was professional and personable.
Vivian K. | First ImpressionsOne of the managers named Manuel (I believe is how his name is spelt) was highly unprofessional behaving in an aggressive manner with me and the customers around him. He demanded his co-worker who was helping me to refuse me service over my questioning of why I wasn't able to rent the vehicle I reserved several days prior. Uhaul is a great business that I have chosen to work with for many years but after this poor display of communication and problem solving from this gentleman, I unfortunately will refuse to do any business with this company again. I did not argue with Manuel out of concern for the discomfort of people around me as he complained about his pay but I will also be telling others going forward to rent elsewhere. So that they do not have to be treated so poorly by folks like Manuel. His store is on 1200 E. New Circle Rd in Lexington Kentucky. My last comment to Manuel was that I hoped he would improve himself, with utmost sincerity. There was no need for him to behave so angrily.
HARRISON H.Truck smelled of smoke.
BHAWANI SANKAR T.Great Customer Service
JAMES D.I was charged for the appliance dolly that I never received and was never on the truck. And no one ever reached out to resolve the issue. So I know now to double check my order and who to do business with. Not satisfied.
Brendan V.A lower price would be a whole lot better
Eric B.The front desk manager and staff were inept at working your system. It took 45 minutes to work things out even though I had checked in on line. The managing employee was extremely rude. The interior of the truck was dusty,I felt afraid of the air in the truck. It had not been wiped down from previous customer. I will try very hard to never use this Uhaul location again.
LOUISE T.Very friendly and helpful staff. Very accommodating.
KRISTOPHER L.It took 30 mins to get the truck and I was charged for. The people at the desk were talking about weird sexual stuff and it was disgusting. The person outside at this cleaning a truck was blowing kisses to my friend and I. When I went to return the truck, the app wouldn't work and the return line has me on hold for over20 mins. I was then charged adding fees for returning the truck late
JANICE BONITA S.Greeted as soon as came in, very nice and helpful staff. It was a very speedy process to get the van. The van was very clean and all equipment worked great.
GARY J.Excellent customer service, wonderful employees. The whole experience from renting to returning went smoothly and expedient. I will rely on this team for all my rental needs!
MARSHA M.I guess it was a busy or bad day but I wish I could have gotten more accessible card to open my inside storage unit
Stephen W. | First ImpressionsDidn't receive my mattress cover
Sarah S.They are always helpful and polite
ASAL F.The staff is great
PATRICIA S.24/7 experience did not work. I had to wait 45 minutes to actually get my reserved truck which cut into my 4 hour reservation time.
CLARA H.Everything was good except for a website snafu a month or two ago that delayed my payment and resulted in late fees. But generally excellent service.
Lamont A. | Overall ExperienceDrop off location selected and confirmed on reservation was Metro Enterprise at 1209 Winchester Rd. Lexington KY. THAT LOCATION DOES NOT EXIST. There may have been a U-HAUL there in the past, but not any longer. We were directed to 1200 East New Circle Rd. They did a great job. Need to correct your dealer records
Edwin H.Very friendly staff. I had messed up the van check-in and they took care of it without any issue. Probably the biggest thing was not understanding that you need to do a self-check-in when returning the vehicle. Also, I uploaded pictures of my drivers license on-line and then the phone app made me do it again.
Gary J.Not at all the storage unit I needed. I'd like to have a full refund.
Carmen W. | Online Move InOutstanding service. Above and beyond!
karen r. | Overall ExperienceNo visible security , sign in and out machine not working , not a safe environment. Unit was not clean
antonella l. | Overall ExperienceI tried getting in touch with them for 2 weeks without a response they even sent them a message but they called back 3 days later after I finally got ahold of somebody the issues were resolved
Jessica H. | First ImpressionsThis location is Great the workers are nice and friendly an will always have what you need to move.. This location is my go to any time .
Christopher J. | First ImpressionsThe staff was professional and proficient !
Gloria S. | First ImpressionsThe staff was beyond amazing! Super helpful and great customer service! Couldn't have asked for a better experience!
APRIL F. | First ImpressionsStuff was very friendly!!!
Sherrice O. | First ImpressionsI would definitely recommend U-Haul for all your needs. There a great Company.
RICKY T. | Overall ExperienceLong office wait time, which cut into my hired-mover moving time, and they do not accept cash payments without being penalized. Rental unit had a lock on it for non-payment, then I was on hold for 15 minutes while trying to reach the office, but then ran into an employee who then removed lock on an empty unit....?? Delays, delays, delays.
Rhonda L. | First ImpressionsThe staff and facilities were great.
Don D. | First ImpressionsGreat staff and overall awesome service from this location. If I ever need a storage unit or truck again, I'll be renting from here!
Jeremy K. | Overall ExperienceThe pricing is premium for the area without much additional value but the staff is friendly and location is very convenient.
BRANDON L. | Overall ExperienceThe overall experience, from start to finish was a good one.
keith R. | First ImpressionsNever really had an issue with the unit. Just a billing issue that has since then been resolved.
marqus w. | Overall ExperienceWilling to work with you if you're experiencing a hardship.
marqus w. | First ImpressionsI can only access my storage unit During business house which was not how it was advertised. Had I known that would be the case I would not have rented this unit.
Hunter H. | Online Move InI have to ratings My pick up and my drop off My pick up was friendly, maybe not the ideal uhaul, but I would still go back My drop off in Lexington was the worse, after I stored my load, I drove back toward the office where I saw I guy sitting and I asked do I turn it in here,, now my car was still attached to dolly, and he said drop off is here you have to go all the way around the building to here, so I did, when I got out and he was still sitting down, took him 5 mins to get up and come over to me. He then said are you going to unload your car here, you could have did it there and pointed to where I asked him if this was the drop off, so now I'm getting upset, so I said, I asked you when I was there, we are all standing there, finally I said when are you going to take the car off the dolly or do you want me to move the truck again? He said that isn't my job it your job, no it isn't I didn't put it on I'm not taking it off, that's your job. So now he is loud and I'm loud, the other guy that was there said I'm getting the manager, so she comes and takes the side of her crew and said did you pay to have it taken off. You didn't even asked what happened the the rudeness of you employees. Again I didn't put the car on and I will not take it off! So she said she was calling the cops, ok call them they are going to make you take the car off the dolly, I then called customer service and complain and going to call the other number she gave me and complain to corporate. So while I'm on the cell with customer service they unhook the car half way and tell me to take it off their dolly and leave property. Now my biggest problem is about to happen. I get into the car and try to drive it off and your professional uhaul employees didn't unhook my car and my car was damaged by the dolly being still attached to my car. I will now have to go to a competitor and get a truck and a storage locker, because I do not want any of my money to go to that location or your business in Lexington, Ky.
Amy Dawn J. | First ImpressionsClean facilities, professional service
Lamont A. | First ImpressionsThe manager and her staff are very helpful with Veterans. I highly recommend this business
ken h. | First Impressions