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CHARLES MCustomer Reviews for U-Haul Moving & Storage of Lexington
Testimonials From Recent Customers
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Trina was very gracious and accommodating! And Justin did a great installation.
Suzanne BThe Sunday crew was on top of it. They were early, pleasant to talk to and got customers in and out. Best experience that I have had with renting a trailer.
AARON BThere were only two employees there, one inside and one outside. They were both terrific. There was a line when I left, so maybe an additional person is needed inside.
SUSAN BMy reservation got messed up. Then I returned it on time with more gas then I got it and used less mileage then I had and was charged a second time for an additional 89 dollars. I was initially charged more than it was supposed to be by around 35 dollars because the place I reserved it didn't have one the day of and I had to go somewhere else in a different county. Overall all just terrible experience. I still haven't gotten my money back that I was told I would be getting back.
Mindy TNa
KARL Wthank you all for your help and advice
Daniel D | First ImpressionsAttendant was great very helpful and respectful helped teach me how to park the trailer which is not easy really took his time seemed to love his job … I think his name was Kenny …
DAVID CThe people working were so kind and patient. There was a batshit crazy lady in there, video taping them and recording about not having her "20 ft truck" and everyone stayed so professional and never got out of character. I was amazed because I would have flipped my shit on her if she started doing that to me. I didn't catch their names but the level of professionalism was amazing.
JEREMY MTrina and the other young lady were very personable and helpful! They went above and beyond to get what I needed for my move!
Lori SEverything went very smooth. Thanks again ✌️
Benjamin CI want a call
Bergithe FNothing everything is good
BRYON WThe trailer moved rather slow for the interstate.
TURESSA PI WILL NEVER USE YOUR THIRD PARTY STORAGE 5026158557
Jack DEveryone was friendly and helpful. There were 3 people at the desks helping customers and thing ran very smoothly. I have been to other locations and there is usually 1 person at the desk and they also have to go outside to hook up the trailer so you wait in line for them to help the other person and then walk out the door to come back 20 min later. At this location there was someone outside waiting to help hook up the trailer and was very helpful. I had a great experience.
DANIEL BWorkers there were excellent but U-Haul as a company was absolutely horrible. Make a reservation and still have no truck on the day required when you go to pick it up. Twice!!!
MICHAELAVERY WThis place was very well maintained and convenient to get to.
KEENAN KCostumer services are excellent and very professional,they always friendly,I do recommend this place 100%
IDANIA GThe manager or one in charge yelled at the employee at the computer over and over. The sweet lady would only say, "I hate to mess up. They get so mad when you mess up." I felt so sorry for her. She was lovely and professional. Everyone makes errors and everyone needs to be treated with respect. Yelling at an employee in front of customers is simply rude and unprofessional. As far as her (the manager) treatment to customers she was nice. However, I can't get that out of my head and I wanted to say something to her at that moment but I feared it would create a problem with the employee. I hope if this is addressed that no negative action will be taken to the employee. And I'm not looking to get anyone fired. You should know that I was not the only customer who noticed this as we all were in disbelief.
TAMMY BWent fine
JAKOB LThe person who checked me in was super helpful
SUZANNE AZiggy was more than helpful returning the UHAul. Servicio al cliente de excelencia.
James CThe people could have been more friendlier but I get life happens. They weren't necessarily rude. They just did take the time or put in the effort to make you feel welcomed or to be friendly.
Michael BNot a thing. It went really well
James BIn regards to the location, I noticed that there was one particular staff member left alone to deal with atleast 5 customers in the 10-20 minutes we were there. Eventually when his two coworkers came back, we were helped but didn't mind the wait because he was left by himself. The truck was clean and ran great for us, but it was not the truck that I reserved weeks in advance. In addition to a different truck and pickup location, this location also did not have the utility dolly i included in the reservation. The staff member said that this was because it was already reserved which is confusing because I had also reserved this equipment, so I'm not sure what made those supersede my reservation. I don't think this is a location specific issue, but be mindful that your reservation may not be a reservation at all, and you may end up having to buy your own dolly!
Sherri RProfessional and clean
MICHAEL HThe problem is that everything was good, but the website and app never works it needs to be corrected asap!!!!
LANCE HYou have always provided great service. Fast check out and check in
MARVIN MThis location was very organized and drop off was speedy and efficient. The associate who unhooked the trailer was so very very helpful and kind! He helped me back into the space because I am not familiar doing that. I sure did appreciate his help!!! Uhaul is lucky to have such a friendly, helpful, professional employee!!
ANISSA Hgreat service
RICK ASelected No for personnel helpful at drop-off because we dropped off after hours. No staff were present. The U-Haul return link worked flawlessly and was super convenient to use at the time of drop off.
Michael LI didn't care for the fees raising 4 times in a year in a half. I didn't have climate control so I really didn't understand, I had two so it got rather costly. I had reserved a unit weeks ahead, but got to the storage sight, it wasn't available so I had to get two. Overall the staff was amazing and facilities were kept nicely at the New Circle location
Nancy B | Overall ExperienceThe young man that checked us in was friendly, helpful, and made the pickup experience very pleasant.
Harold JExcellent customer service!
ERIN WBalance the tires on the 6 x 12. Trailor shook at all speeds. Figure out how to make it airtight. Everything inside was covered in road grim upon arrival.
Bradley MThe staff at this location was friendly and helpful and I thought they were great
CHARLES BI was told my total price was 905 then when I pick it up it's 1037 I'm still waiting for refund. Also I was told if I returned equipment early then it would be discounted, I returned it two days early and no discount was given.
Tonya SDropped off after hours. No interaction is the reason for the no answer.
Rick BPay attention to purchase details. I purchased two dozen of the moving blankets. Saw two packages in trailer when picking up. When I started packing the packages only had 6 blankets in each package. Ended up having plenty with the 12, but not what I should of had.
MARVIN MI had a bolt stuck in the tread on RH rear tire. After i took off, I noticed the vibration on New Circle and knew something wasn't right. I didn't know if it was a tire or exhaust issue. Luckily my destination was Regency Road nearby. I would maybe do a quick test drive after each customer returns the vehicle to check for any problems to fix before renting to next customer. Gracias.
WILLIAM GVery helpfull very friendly and caring people excellent service 5 stars I recommend this Lexington ky location to any and everyone
DARRELL MReally nice staff, I would recommend this place t⁴⁴
Jeffrey K | First ImpressionsStaff was excellent and was very through with smiles and"can we help you" overall all was excellent and will certainly use you when we find different living quarters. Thank you so much and will pass the information on to my friends. Ken
KENNETH BI had reserved a cargo van and they sold it right out from underneath me
Kimberly Swhen i got the truck to my apartment and opened the back door of the truck, the whole inside was covered in dirt and mud everywhere, i had to fully clean and wash the back of the truck out and let it dry before i could even start my moving process
DAVID WThe 2 ladies that helped were fabulous. The truck was filled with what I needed and I was on the road within 10-15mins of my rental time.
MISTY WThe crew up in Kentucky were fantastic they were very nice and helpful the people in Altamonte Springs were also very nice and helpful thank you
MICHAEL JLoved the drive-thru. Attendant did not know how to disconnect my Bronco with the large tire over the ball. I showed him, but he should probably know already.
BRIAN KThe two ladies working the front feet were so nice! Will def visit again!
LAUREN HYou all was awesome...
Bobby DNothing. It was a good experience.
DONALD SHad to go through 3 trailers until one was found with operable lights. The trailer was hooked up by staff. Trailer came off of truck going 60 miles an hour less than 1 mile from facility. Called facility to see if someone could help me put it back on the truck but I got it before they answered. Had trailer rented for 2 days but returned after 1 day. I feel I should get a credit for the hassle and early return.
GREGORY PIs in a bad location and the people weren't very friendly, like they had something better to do. Was very little instructions for after-hours drop-off, then had jump thru a bunch of hoops to do that. Won't be going back to this facility.
SHAWN AExtremely great location
SHERLINE POverall, the staff is very friendly, professional, and cooperative. Ken, who helped me check-in when returning my trailer, was very helpful. There's tons of equipment to choose from, and great availability, just wish the trailers were better maintained.
WILLIAM AWe were sent to the New Circle Rd location because we were told that they were the only location with a 15' truck. When we got there we were told that they didn't have a 15' truck but quickly resolved the issue for us and were very friendly. They made a stressful day of moving very easy!
COURTNEY MThe people were very nice and professional. Especially the lady manager.
JERRY GThe staff and storage unit helped me tremendously. The staff outstanding/Professional. Thank u all so much.
Anita J | Overall ExperienceThe staff was very professional and helpful... everyone works well with everyone... They were family oriented, met all my needs, teams work was excellent ...and yes if I ever need there services I will come back...and yes I would tell/refer them to other future customers...
LaShaun C | First ImpressionsI already expressed that they were/ are allegedly working for my Brother's assassins! But they were totally mean to me on purpose not answering phone calls or doors when in the warehouse. Overcharged my mother for this months payment and the receipt that was given was dated for December when in fact it was the 27th of January. My mom had to go to bank and bring back proof of U-Hauls mistake. They did not offer a refund of days left since I was able to clear out the unit by 28th of February. The treated me in a racist manner. There were some employees who showed exemplary behavior whom treated me kindly and they should be rewarded! When I tried to get equipment in warehouse they were not assessable to the customer and trying to get help was a not successful. So I will not come back nor will recommend the use of this particular facility.
viceanda B | Overall ExperienceThey didn't close my account when I removed my stuff from the unit and I was still getting messages saying it had a lien on the unit so I better not have any charges on my account! DO BETTER UHAUL
Tracy L | Overall ExperienceThe alley my unit was in was not well lit when I can there and the entrance was often blocked forcing me to drive up a one way alley which felt dangerous.
MADELYN S | Overall ExperienceReally appreciate the 1st month of free storage.
Shavonne H | First ImpressionsI would have gave it 5 but on the sign it posted that the first month was free , but I was told in the store that it wasn’t available because they were at 90% capacity so I think they should honor the sign or take it down so they advised me to call another location for the first month free and the other location also told me no , as far as the staff they were nice and more than helpful , but honesty goes a long way and the sign advertised was not true
ronald m | First ImpressionsGreat bunch of people. Always friendly and curious. Very convenient location.
Robert D | Overall ExperienceThe staff is amazing ❤️❤️
Tonya H | First ImpressionsStaff was very helpful
Karen R | Overall ExperienceOver priced
James H | Overall ExperienceEverything is perfect!
Yuyang S | Overall ExperienceTried to cancel but due to a holiday they charged me for another month after the main customer service told me that it would be cancelled with no charge!
Jessica M | Overall ExperienceTrina and the staff at this location were awesome!! Hassle free and very friendly! I can appreciate that type of customer service. Trina was quick to assist me as I reside in California and son just relocated to Lexington (she made it easy for this worried mom). Thank you!! A happy customer:-)
Nora L | Overall ExperienceStaff, although busy, were welcoming and friendly. Storage lot was spacious. Lots of options and fair pricing.
Jessica M | First ImpressionsStaff was friendly as possible bit website was totally inaccurate on the a availability of units
Ken W | Overall ExperienceThe lady is very kind and helpful and the whole process is running smoothly. Perfect!
Yuyang S | First ImpressionsI had a bit of an issue with the storage unit I had initially reserved, but Trina and everyone who assisted, Brittany and Brooklyn were very helpful. Trina went above and beyond to accommodate me and my son. I am very pleased with the kindness and customer service she provided. Kudos to her and the girls!!! I appreciate you all. Keep up the great work!!!
Nora L | Overall ExperienceThe unit that was listed as available online had none anywhere with tn 50 miles. Totally unacceptable
Ken W | First ImpressionsThe general manager and her staff were beyond amazing and helpful. They answered all my questions and trust me, I had a lot of questions. I would definitely recommend this U-Haul to anyone.
Markita B | First ImpressionsForgot the guys name and he was there on new circle rd that was the best experience with a storage place ever on my life I just want to give u -UHUAL A 10 you all were excellent took in care of all my needs in getting my own storage unit for first month free and lock you all are awesome thanks have A GREAT DAY !!!!!!!!!
Micky G | First ImpressionsI prefer u haul above all other storage places. The employees are friendly and the units are clean. Prices are reasonable
Ken H | First ImpressionsThis team of workers worked over time to make sure that I had everything that I needed with my truck and storage from the store manager to the workers I love them I’ll always come to New Circle Rd Uhual, Thank you Trina, Traci, and the other two I forget the mother and daughters name but I’ll always be grateful.
Robyn C | Overall ExperienceI've had to use a storage unit with another company before and it was awful. The experience I had with Uhaual and in speaking with the gentleman was absolutely the best customer service experience. Kudos the manager and to all employees especially Trey.(I think that's his name) at the U-Haul at 1200 E New Circle Rd. in Lexington Ky. Great customer service starts with management.
CARRIE C | Overall ExperienceTrina Hurst at 1200 new circle road new circle road needs a raise or higher position or something.
CHRISTOPHER H | First ImpressionsU-Haul is always my go to for truck rental and storage!!
Diana N | First ImpressionsI was very pleased with the service I got thank you best service I got since I moved to Lexington
ANGELA J | First ImpressionsEveryone there has been beyond friendly and helpful every time I've rented a trailer. Even with the storage unit, they went above and beyond to fix something that was a glitch not on their end! I will 100% be keeping my storage unit with them, as well always rent any trailers I might need in the future from them!
Madeleine G | First ImpressionsThank you for assisting me with the purchase of two units close together to be set up as 1 monthly payment and providing me with 1st month free on the 2 nd unit as I really initially desired a larger unit but a larger unit was not available at that time. You were very fast and efficient and also provided a lock with the 2 nd unit for free. My family is very grateful for all that you do. Thank you, again.
TIERRA G | First ImpressionsI was treated with respect by staff, yet I had trouble with the storage entrance door card reader and the the storage roller up door got stuck also. U-Haul Staff Mr. Tracy was so helpful in getting everything worked out. The staff was awesome and my move in was great.
Lawrence C | First ImpressionsAlways friendly
brian r | First ImpressionsCustomer service was great
Greg E | First ImpressionsQuis is the help I have ever had from UHAUL
april m | First ImpressionsGreat people
brian r | Overall ExperienceChecked in online-the storage unit was occupied. Called the facility and was put on hold for 15 min-walked up and 2 employees were just talking. They couldn't find an empty unit. I found one and asked if I could have it and they said it was rented to someone else. Eventually they gave me that unit and said it was a mistake? Didn't get a lock for the unit-bought my own- and will be moving out ASAP. Went to turn in my U-Haul key and no employees could be found. It was 1pm. In regards to the U-Haul, I was first given one that had a parking break issue-a voice came on in English and Spanish to tell me to turn the break off every 30 seconds. I went back and said I had a long drive-it wouldn't work (the employee told me it would go off once the vehicle was started-it didn't). Then I got a U-Haul that doesn't have working headlights and didn't realize until I was on the road in the dark. After all of that-I still wasn't going to complain-but the mileage was put in wrong-I drove a total of 500miles TOPS and they charged me for over 3,400 miles!!!!! I can't do anything about it because it is Christmas but now my card is charged over 3k instead of $600. I am beyond livid and upset. There honestly should be a 0 star option
Kinsley K | Online Move InThey will treat you right!!
Dana A | First ImpressionsExcellent customer service from Mr Pringle
Kathy D | Overall ExperienceThis is the best service I have ever got from any where I have used UHAUL and I have used them all over the USA! Quis and the gang at New Circle are like family and the service is the best by far because these people really care and try to do amazing things for you! I wouldn't go to any other place in Lexington!
april m | Overall ExperienceStaff was very friendly, kind, patient, respectful, helpful, and treated me like family!
Kelsey B | First ImpressionsAll the staff were so friendly, kind, understanding, respectful. Great service. If I could give a star rating of every star in the sky I would. Que treated me like family. Best customer service I have ever experienced! If I could have gave a tip I would have. Words can't explain. He answered all my questions and was very polite, patient and professional. I will definitely recommend to my friends and family to go to Que. I asked if he had a business card but I guess regular associates don't have one. If you all ever have a lead position open and Que is interested he would be perfect as a lead. Thank you Que is all I have to say!
Kelsey B | First ImpressionsThere were so many trucks and U-Haul equipment, it was hard to get to my unit. It was like a maze. I had an end unit, and there was a lot of trash around it.
jackie g | Overall ExperienceGreat employees and very helpful!
kristina l | First ImpressionsThey had no idea what was where and I was assigned a closed storage space and none had locks
april m | First ImpressionsEveryone was pleasant and helpful
Rene F | First ImpressionsI will not prefer to go anywhere but east new circle location
Karlisha B | First ImpressionsThe experience was exceptional.i didn't have any trouble finding my unit I was able to move right in no problem.they made everything easy .thank you u haul
loudinia s | First ImpressionsGeneral Manager Velana Drew went above and beyond to be accommodating and helpful. Appreciate her very much!
Lisa M | Overall ExperienceHard working friendly staff
Aristea R | Overall ExperienceThis unit was closed, I never used it. The size unit I needed was not available at this location, so I was moved to the new location. This location should have been deleted off of my account. An employee at the desk was offering round locks, that had been opened and the keys were readily available to anyone, including the employees. There was no feeling whatsoever of any security at this location due to this fact
Dan R | Overall ExperienceI've never had a problem with UHsul. Nothing negative to say.
Darla K | Overall ExperienceI had did a reservation online and it was not available, had to wait to get a unit, which was an inconvenience since I had hired movers by the hour, to unload my U-Haul, but the cashier was very helpful and found me a unit. I ended up renting two since the online options were hard to visualize the right size, the online size and what actually was needed was way off!!!
Nancy B | First ImpressionsReceived my u-haul an hour after reservation time but they did accommodate for it with a larger truck for the same pricing.
Sandra F | First ImpressionsAwesome team working at U-haul
linda b | First ImpressionsI will definitely use this U-Haul facility for equipment and/or storage rental again in the future. Great staff, I can't say enough kind words for their assistance.
WILLIAM B | Overall ExperienceBoth gentleman were excellent and went out of their way to help me. I appreciate them making my day easier .
ANJIL M | First ImpressionsFront desk personal ver professional
brian r | First ImpressionsIt seems your a bit understaffed but all we’re friendly and helpful.
Regina B | Overall ExperienceSuper clean and secure storage facility. Highly recommended.
WILLIAM B | First ImpressionsThere was no inside light.
Stephanie S | Overall ExperienceStaff is very helpful on getting me my 30-day free rental with cross-country move quick easy fast
ERIC G | First ImpressionsI don’t understand why you works have to pay the whole months rent of storage if you move out before the 15th I don’t recommend anyone to get a storage from you.
robin c | Overall ExperienceEvery time I've been here (3 different moves), I've had problems. I've spent four hours here over the last two days. This office is poorly managed and extremely slow! People waiting in line to purchase supplies have to wait on others who are renting or returning vehicles. The self check out app doesn't work, so those people have no other choice but to wait. I reserved my storage unit online, went to the office yesterday to get the lock and complete the remaining paperwork. I waited in line an hour while only four people were waited on. The guy told me the lock was inside the unit and gave me a map to get to it. I left to get a truckload of stuff and returned after hours, only to find that unit already had a lock on it. I had to drive my load back home. I returned this morning, waited in line another two hours with five people ahead of me. The online system was down and the guy had to walk back and forth to find a unit that was empty. He replaced my 10x20 with two 10x10 units. He was very polite and apologetic. It is ridiculous that a company as large as uhaul has this many issues. My last move, they didn't have the truck that I'd reserved and I had to drive across town to get it at another location, while the movers I'd paid by the hour were waiting at my house. My move in a few weeks better not have the same problems. I'm giving uhaul another chance and so far I'm not impressed.
Millicent W | First ImpressionsI recommend this place.
Juanita G | Overall ExperienceChecking in took 35 minutes and the staff was not friendly, neutral at best
TRISTAN G | First ImpressionsVery professional. Very helpful. Very fast and stayed on time with me keeping bills updated. Enjoyed the staff. Sooooo helpful. Extremely happy with the new circle rd Uhaul. Family friendly. Funny always brought laughter. ¡Gracias chicos!
Simone S | Overall ExperienceStaff is very helpful and professional
Aristea R | First ImpressionsYou have the most friendly, well mannered employees. I continue to only use that UHaul location because of the employees.
ANGELA S | First ImpressionsThe guys that work at this location are amazing and super sweet. They went above and beyond to help me.
Terra A | Overall ExperienceExperience was great.staff veriy helpful!!
Larry H | First ImpressionsThe manager Velana Drew was very very nice she's excellent great outstanding I just love her she took her time when I spoke with her over the phone and when I was in the store she was even better talking in person
Keith H | Overall ExperienceHave appreciated how clean and safe the storage facility is. Do keep up the good work.
KEVIN F | First ImpressionsEverything seems to have gone just great.
karen M | First ImpressionsMy unit was not cleaned out, my locking mechanism is hard to move. I wasn't impressed.
Daniel M | First ImpressionsMy truck broke down causing me to get a hotel room at 120.00. They repaired my truck. I hope some kind of discount can be given to me for my costs.
Mark P | Overall Experience99.999% contents stolen under unconsible circumstances. I gave no move out date. Where did that move out date come from ?
Jean P | Overall ExperienceI would not recommend uihaul to any one It took four different calls to service before they got it right a d we didn't even use storage because staff was so rude
Dora F | Overall ExperienceThe service AT the Uhaul facility was OUTSTANDING. My criticism is for the website and the fact that I was sold a unit that was unavailable, which resulted in me having to pay the movers extra to hold my furniture overnight as well as paying additional moving charges for them to come back and drop off my furniture. I am requesting reimbursement from Uhaul in the amount of the truck storage $125.00. Please advise regarding this request.
Cynthia D | Online Move InI'm grateful for the staff at site "55". Thanks for everything!
Caleb R | First ImpressionsHappy to have uhaul close to me Staff is really friendly and fast to solve any problems
JOSEL C | First ImpressionsThe staff was friendly and helpful if I was in the store. I attempted to call multiple times because I had checked out of my storage unit on the app, but the office (I assume) did not close my account out in the computer. I started receiving late payment notices, so I tried to call the office multiple times. The first time I was told to call back when the manager was working. Every other time the call got redirected to your call center. If you are going to offer an app to do business with U-Haul then the app needs to work. If the office is going to keep business hours, then they need to answer the phone. I have rented four U-Haul trucks this year in addition to the storage unit. Every time without fail, I had issues using the app to pick up or drop off the truck. The app is a GREAT idea, but it is poorly written and poorly supported.
Robert B | Overall ExperienceKeep up the good customer service people value that and will always remember how well and great of a business you are Thank you for serving me in the 3 years
sheila b | Overall ExperienceThe local staff is amazing to work with. The fact that the online reservation system is never accurate & allows u to reserve things that don't exist or are not available is ridiculous.
Danell F | Overall ExperienceMy weed eater came up missing. I paid insurance for this unit. I've moved out my belongings on 8/23/2022! Not the date they have. When we first moved in they kept a key to my shed because the door was broken. So they rented me a broken shed and I don't know until it was full and we tried to shut the door. The people at this facility are lazy and don't care about your things. I would NOT recommend this uhaul site to anyone!
Daniel R | Overall ExperienceEverything was excellent they took care of me went above and beyond the only thing was they were going to refund me for one dozen moving blankets that I never opened and they did not and that would be nice if that could happen
Michael Z | First ImpressionsI feel the monthly rental's rate is two harshly high. Ok I have rented from your company for years, and I've never complained before now but now I'm going to raise my voice all thee units need to be brought down with a decrease of $25.00 per unit. Just saying
BEVERLY C | Overall ExperienceThe staff was very professional and welcoming!
Jerome C | Overall ExperienceThe staff was amazing considering the online reservation place screwed up everything multiple times.I spent hours on the phone trying to fix things. You rent out storage units that aren't even built yet? And units that are not available at all? The people at the location did their best to make it work for me.
Danell F | First ImpressionsSometimes both of the roads back to the unit complex are blocked, but otherwise, a really good experience.
Benjamin L | Online Move InEvery time I've called I'm placed on hold for 10-15 minutes then hung up on so multiple calls are needed to be made. No one is able to answer any questions, and if your so much as a couple hours late ( not days, hours) on your unit payment they lock you out. The store smells like weed and the employees are visibly high.
Kelly M | Overall ExperienceI would of gave 5 stars but who I assume is a manager came out in front of customers and was raising her voice about some of the workers not clocking in and her having to fix their time, very unprofessional, that should never happen in front of a customer and she shouldn't of been raising her voice like that to employees.. she needs an attitude adjustment, wrote up or even fired.. I will also send word up to the main headquarters about this issue just incase this doesnt make it up to there.
ANTHONY H | First ImpressionsEvery employee I had an interaction with was super helpful, kind, friendly, knowledgeable, and patient! It was the best experience I have had in a long time with anyone working with the public! Please keep up the great work at that location! I will definitely return!
LEE B | First ImpressionsMy stay was great the space was just right everything was OK ! Thank you so much For the Rental Mrs.Brown.
Oma B | Overall ExperienceWe were charged after being told we wouldn’t be after we moved our things out of storage
Frances S | Overall ExperienceGracias
Scott M | Overall ExperienceIt was nothing personal about most of the help... I just had a problem when I went to pay the bill with the person that waited on me .he was a bit rude
ANGELA B | Overall ExperienceThe staff with the exception of 2 were horrible and give a crap about the customers and they scam you on prices even when you have photo proof
brian d | Overall ExperienceChecking into the unit was fine. Poor guys computer went down halfway through and I was almost charged for the unit when it was supposed to be free but it was his first time checking in a storage unit so I understand. It was afterwards that the problems started. Due to work it was a couple days before we could put stuff in the unit. We get there and there's a lock on the unit. We go to the office and turns out one of the employees had rented it to someone else in the couple days before we unloaded. After much confusion they tell us "sorry a new employee we've had since NOVEMBER has been doing this to people and she was fired yesterday." If she'd been there since November then she's not "new." So they rested us another unit that was NOT indoor (which we were supposed to have) after making the comment of "because we were upset they almost didn't want to rent us a unit" and trying to say we owed them because it was a bigger unit than the original one. Then as we unloaded the employees kept driving by and parking and sitting in their personal cars watching us as we unloaded. Needless to say we DID NOT use the lock they gave us and we put 2 locks on the unit. We also drove by the unit almost every night to make sure it was secure. After 2 weeks they call and tell us we can't have 2 locks on our unit because it was in our contract and if we were ever delinquent they had to be able to put their lock on the unit. We told them ok we will be moving out in a couple days anyway so we'll take care of it then (this was on 3/28 and our payment wouldn't have been due until 4/12 and we're living outside of Lexington). They said that wasn't good enough and we had to take one off that day or they would cut one off. I understand if it was in our contract (I have not double checked that) but to be honest if you can cut one off what's the big deal anyway? So we had to rent another UHaul (which we wouldn't have had to do otherwise and we DID NOT rent from this location) to clear out the unit because these people had acted suspiciously when we were unloading. We were clearing it out after office hours and again the employees were driving by and parking and sitting in their personal cars watching us load everything and then they followed us halfway home after we left before making a u turn and leaving. I think UHaul needs to keep a close eye on this location.
Jeanette B | Overall ExperienceRobert is very helpful and is always available to help.
Ebony M | First ImpressionsThank you all the you allowed me on storage🙏🏿👍🏾👍🏾
Keith P | First ImpressionsThis storage facility I've used and will use Over and over
David J | Overall ExperienceThe staff is friendly and very attentive to customer’s needs.
Antwan H | Overall ExperienceThe staff at this U-Haul location on New Circle Rd. in Lexington KY was excellent. Everyone who works there are extremely helpful and nice. It is why I went back and purchased boxes and a storage unit from them.
Joan M | First ImpressionsManuel provided excellent customer service!
Chris C | Overall ExperienceMy unit was broken into by an employee that was recently hired because there was no way access to the unit could have been granted by anyone else. My lock was cut off and the locking mechanism on the door was damaged. I had to buy a new lock because the staff would not provide one for me. The staff was unprofessional at best. Children and friends of staff would be at the front of the service desk. It was hard to find staff at times. Long wait times in line. No communication when my storage locker was broken into. I still don't know what my access code to the unit is. I would stay away from this storage unit unless you can't find any other option and even at that point I would still say no.
Stephen W | Overall ExperienceSomeone moved me out of my unit. I couldn't pay my bill on line. They cut my lock off and I couldn't get in my unit because someone moved my name out of computer. I had to go there twice to get this fixed. I should've been given a free month. Because of this my payment was late.
Deborah H | Overall Experiencethe storage place closes down at 7 pm. i work nights so it dofficult for me to get to go by my unit.
DANIEL W | First ImpressionsI have had items stolen from me in previous experiences using your storage in New York but this time was a very pleasant experience thank you.
Sharon L | Overall ExperienceDid not set up auto pay like I agreed to. Nearly had my items auctioned. Had to complete another move in agreement as they moved me out of my unit the same day I loved in. Every time I would go to the unit a second lock was on and no one could tel me why. Horrible management. Doesn't return calls. Will put this location on blast every opportunity I have.
CHRISTOPHER H | Overall ExperienceTried to steal from me when being charged for gas for truck after I returned it when I had already filled it up myself down the street. Got a refund. Otherwise helpful and accommodating.
Breanna B | First ImpressionsCustomer service oriented was excellent was helpful with acquiring extensions. Very impressed in the desire to make my experience a very positive one equipment was good and all of the staff was helpful
WILLIAM H | First ImpressionsThe online sign up did not work, but when I went into the facility things went smoothly and staff was professional and personable.
Vivian K | First ImpressionsI guess it was a busy or bad day but I wish I could have gotten more accessible card to open my inside storage unit
Stephen W | First ImpressionsEverything was good except for a website snafu a month or two ago that delayed my payment and resulted in late fees. But generally excellent service.
Lamont A | Overall ExperienceNot at all the storage unit I needed. I'd like to have a full refund.
Carmen W | Online Move InOutstanding service. Above and beyond!
karen r | Overall ExperienceNo visible security , sign in and out machine not working , not a safe environment. Unit was not clean
antonella l | Overall ExperienceI tried getting in touch with them for 2 weeks without a response they even sent them a message but they called back 3 days later after I finally got ahold of somebody the issues were resolved
Jessica H | First ImpressionsThis location is Great the workers are nice and friendly an will always have what you need to move.. This location is my go to any time .
Christopher J | First ImpressionsThe staff was professional and proficient !
Gloria S | First ImpressionsThe staff was beyond amazing! Super helpful and great customer service! Couldn't have asked for a better experience!
APRIL W | First ImpressionsStuff was very friendly!!!
Sherrice O | First ImpressionsI would definitely recommend U-Haul for all your needs. There a great Company.
RICKY T | Overall ExperienceLong office wait time, which cut into my hired-mover moving time, and they do not accept cash payments without being penalized. Rental unit had a lock on it for non-payment, then I was on hold for 15 minutes while trying to reach the office, but then ran into an employee who then removed lock on an empty unit....?? Delays, delays, delays.
Rhonda L | First ImpressionsThe staff and facilities were great.
Don D | First ImpressionsGreat staff and overall awesome service from this location. If I ever need a storage unit or truck again, I'll be renting from here!
Jeremy K | Overall ExperienceThe pricing is premium for the area without much additional value but the staff is friendly and location is very convenient.
BRANDON L | Overall ExperienceThe overall experience, from start to finish was a good one.
KEITH R | First ImpressionsNever really had an issue with the unit. Just a billing issue that has since then been resolved.
marqus w | Overall ExperienceWilling to work with you if you're experiencing a hardship.
marqus w | First ImpressionsThe unit was what I wanted. The curtesy staff at the desk were not at all friendly and actually quite rude. A staff member who worked outside the desk area was friendly and helpful which made up for the other at the desk. A little more training in customer service is needed at this facility.
Julie S | Overall ExperienceI can only access my storage unit During business house which was not how it was advertised. Had I known that would be the case I would not have rented this unit.
Hunter H | Online Move InCounter help did the job but was not friendly or Very helpful And did minimal service. Staff outside the counter were friendly however.
Julie S | First ImpressionsNever recieved a code to get my stirage unit..We sitting outside this uhaul staorage an no code car loaded down..Theres nothing on any paper work
Lashanda M | First ImpressionsI have to ratings My pick up and my drop off My pick up was friendly, maybe not the ideal uhaul, but I would still go back My drop off in Lexington was the worse, after I stored my load, I drove back toward the office where I saw I guy sitting and I asked do I turn it in here,, now my car was still attached to dolly, and he said drop off is here you have to go all the way around the building to here, so I did, when I got out and he was still sitting down, took him 5 mins to get up and come over to me. He then said are you going to unload your car here, you could have did it there and pointed to where I asked him if this was the drop off, so now I'm getting upset, so I said, I asked you when I was there, we are all standing there, finally I said when are you going to take the car off the dolly or do you want me to move the truck again? He said that isn't my job it your job, no it isn't I didn't put it on I'm not taking it off, that's your job. So now he is loud and I'm loud, the other guy that was there said I'm getting the manager, so she comes and takes the side of her crew and said did you pay to have it taken off. You didn't even asked what happened the the rudeness of you employees. Again I didn't put the car on and I will not take it off! So she said she was calling the cops, ok call them they are going to make you take the car off the dolly, I then called customer service and complain and going to call the other number she gave me and complain to corporate. So while I'm on the cell with customer service they unhook the car half way and tell me to take it off their dolly and leave property. Now my biggest problem is about to happen. I get into the car and try to drive it off and your professional uhaul employees didn't unhook my car and my car was damaged by the dolly being still attached to my car. I will now have to go to a competitor and get a truck and a storage locker, because I do not want any of my money to go to that location or your business in Lexington, Ky.
Amy D | First ImpressionsThe person who checked us in was not friend, and she was not wearing a mask, which shocked me. It wasn't until after I finished checking in that she told me there was an option to check in online. Also, during the check-in process, I had to answer all the same questions (name, email, phone, driver's license, etc.) that I'd entered when I first made my reservation. Why the redundancy?
BRAD E | First ImpressionsI tried to let the front office my unit was clean and ready for rental but was placed on hold twice and no one every came back to my call. I finally cancelled my unit prior to my 30 day free offer but was charged the next month anyway. Keypad was always broken and I had to wait for someone to open the main door for me. One time they forgot to send someone to meet me at the entrance...
Donald C | Overall Experiencethere needs to be a map of the facility on the outside. i didn't know where my unit was, because the inside units are labeled (the outside of the building didn't have any identifying marks) so i had to go back and ask for help re: which building??? only to come back AGAIN. because there was a lock on the unit. the rep advised me that locks are kept on the empty units. ok cool. but they already saw me, the same day, to purchase a unit. they saw me when i had to come back to ask where the unit was. and then a 3rd time to ask to unlock it. plus with the restrictions they stated that only ONE customer can be in the store at a time. i had to wait a very long time each time just to go in there to ask these questions. i did attempt to contact the 800 number. but the only thing they could do was tell me someone would call me back. which never happened.
Tamar S | Overall ExperienceThere was 1 customer at a time in the store. I completely understand this is the new norm. But, that meant 1 person would take on average 10 mins to be served. Once, I got my storage unit there was on outside map to figure out where to find my unit. For all units inside....there's no way to find it besides asking. So, I had to go back and wait in line & they told me it was attached to the building. Again the garage like door was closed. Why not open it when they knew I was going to be moving? Finally got the garage like door open. Ok, now there's a padlock on the unit. Had to go back and wait in line to have them remove the padlock. There needs to be someone handling stuff outside and someone inside. So much time wasted trying to figure out where everything was.
Tamar S | First ImpressionsHad a great experience, no issues, friendly staff and a reasonable rate for protecting my antique furniture and belongings until I could move it all into my house.
Katherine L | Overall ExperienceThe Uhaul crew here is absolutely amazing and very helpful. This will be the only Uhaul I will be coming to and doing my business with.
Loretta C | Overall ExperienceClean facilities, professional service
Lamont A | First ImpressionsVery nice encounter
jeff s | First ImpressionsCustomer service was great, everything went smooth. No complaints at all. ¡Gracias!
Krystal S | First ImpressionsGracias
PATRICIA L | Overall ExperienceThe manager and her staff are very helpful with Veterans. I highly recommend this business
ken h | First ImpressionsVery nice and well worth it
Yvette W | Overall ExperienceGood people.
JEROME B | Overall ExperienceAwesome workers
clifton m | First ImpressionsI specifically stated I would like the biggest truck with a dolly and storage to match. I received my truck but no dolly. Received my storage but not even half size of truck. I don't work with measure
Lynette B | First ImpressionsI received a call on August 1 or 2 telling me my boxes were in Lexington at the 1200 New Circle location. Over the course of the next two weeks no one was able to locate my boxes with no explanation
joseph s | First ImpressionsStaff lost original reservation. Lines too long. Hard to maneuver thru driveways.
Janet C | Overall ExperienceVery nice storage unit. Waiting for someone to help us took more time than expected, but overall everything was great. thanks, Liz
elizabeth v | First ImpressionsGood customer service
Al M | First ImpressionsHad a reservation personally changed with someone at office on phone. Got there and there was NO reservation, yet my name was in the computer.
Janet C | First ImpressionsEvery time I came in or called on the phone everyone was very sweet and helpful, great group of people
Donna C | Overall ExperienceGreat fast service! Highly recommended
donetta m | First ImpressionsI did not like the fact that my storage bill wasbdue on 23rd of the month,and when i told them i would be moving my items out on the 30th they wanted me to pay a full months bill.
Nakisha G | Overall ExperienceBad experience all around. Policies are not fair and I feel like I was robbed of my money. I'm being harsh with this review because they don't prorate move out billing.
Richard G | Overall ExperienceGreat experience
Melissa L | First ImpressionsNikita was nice and patient when I had a lot of questions. Maddison is a rock star. They made my experience nice when the other woman at the desk was snappy and unpleasant.
Gadira B | First ImpressionsOverall good experience.
KEN L | Overall ExperienceExcellent all around - especially the staff.
Frederick D | Overall ExperienceI rented a storage unit and a trailer I went home loaded the trailer and came back to the unit and had to wait 3 hours at my unit before they came to to take there lock off of it
aaron w | First ImpressionsFrom the front to the back, everyone was super awesome and the man that checked in the Uhaul was an absolute angel... Mr. James Richardson I believe 樂
Lindsay I | First ImpressionsThe staff was very helpful, and they accommodated my requests without any issue. I'd definitely recommend this U-Haul location.
GIORGIO B | First ImpressionsPicking up a pod
Tom R | Overall ExperienceAwesome
amanda s | Overall ExperienceThe u haul employees were very professional
Marvin B | ReservationThe staff were helpful and courteous at all times. The place was so busy that they did not always give me the assistance I needed promptly. It felt that everyone was spread way too thin.
Jeremy V | Overall ExperienceWhen we arrived at this location to store our belongings, we found out that the large size storage unit we reserved had been given away to a walk in and we did not have any option that was big enough.
Joshua M | ReservationI had reserved a 10 x 10 climate controlled storage unit. When I arrived on Sunday they did not have one available. On Friday when I picked up some rental blankets they confirmed my reservation.
bob d | ReservationI was told that I could unload my Uhaul until 9 pm at the indoor facility, but they locked it up at 7. The crew was just sitting there , they got my storage areas wrong. The unit they assigned to me w
Stacey K | Overall ExperienceBecause of the bearing going out of the truck we used TOO much gas and time getting to our destination.. But the people were friendly and very considerate every time we spoke to anyone!
Richard B | ReservationThe people we worked with were fun and extremely helpful and we will use them again should we be moving again!
william o | ReservationServicio al cliente de excelencia. Madison is an asset to your business.
Elisha W | ReservationWhen I got to the facility they told me I did not have a reservation and explain to me that our reservation didn't guarantee me anything I ended up having to get a larger unit and pay more
Mitch T | ReservationI was surprised how the facility operated I would recommend this to anyone the personnel were very pleasant.
Henry J | Reservationgreat experience
Sydney R | Overall ExperienceExcelent service, nice staff
ALEXIS Z | Overall ExperienceThis is a really bad experience and I will not recommend it to anyone. The place never answer phones. When I try to access, it is never ready. The manager is very rude.
Lei Z | Overall ExperienceI never received anything less than professionalism and courteous responses from any staff member.
KATHY H | Overall ExperienceLong time waiting in line for service.
theodore m | Overall ExperienceExtraordinario servicio al cliente
Jesusa B | Overall ExperienceMany problems with management and staff regarding storage from 1 way rentals. Never given access card or instruction for storage access. Horrible customer service, staff attitude and constant issues.
Zach D | Overall ExperienceMy U-Box held from pickup by Moving Help. Low rating due to lack of effort to resolve the issue (a $10 issue). Did not call me and refused to answer their phone (5 calls). Had to drive 30 min to fix.
DALE C | Overall Experience