Comentarios del cliente para U-Haul Moving & Storage of Lexington
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Lexington
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Marc G. en
If they were to contact people when their items are not available before they drive up there, or at least let them know they cannot fulfill the request instead of leading them to believe everything would be fine - and thus delaying the move - that would be great. The one employee I dealt with on the evening of Tuesday, July 16th was very friendly and helpful though.
justin s. en
Improve customer service
Dedric H. en
Cant rember the ladys name but she was extremely helpful in helping me get the right size trailer for my tow .. Thanks
Benjamin S. en
The charged me a extra $20.00 because the guy, but in the wrong gas mileage before I left he said he didn't have a pen to change it. The process took to long. They gave away they guys truck next to me and they where laughing about it when he left.
Johnny R. en
Very smooth transaction.
Gary O. en
We got there at 7:50 and it took over 30 minutes for us to get the uhaul. One person to wait on over seven people. Got truck and although we were told it had 7/8 of a tank it about 1/8. We did take picture and they refunded 30 dollars. We ordered pads but they did not have them all. We had just moved our son two weeks ago and had a much better experience at the uhaul we used in Florida. Just want to be honest. I was frustrated today.
Angela K. en
Check in and rental was fine but I tried to return the truck using the app after store hours and it would not open. Sat on hold with 1-800 Go Uhaul for over an hour before I got assistance. Customer service would be higher on your list! I would like a refund.
Cynthia D. en
If the customer said they do not need a dolly make sure to do ask asked.
STEVEN V. en
Truly professional, polite and efficient. Thank you.
Delontae P. en
Customer service far as answering your cellphone why you have customers
Michelle K. en
The morning of the rental I was informed that I would have a different pickup location of my trailer. This caused a significant delay in my plans due to the inconvenient location. There was no other options presented to better meet my needs when making the change.
Janet C. en
Had a reservation personally changed with someone at office on phone. Got there and there was NO reservation, yet my name was in the computer.
jessica s. en
Stop sending me emails intended for someone else. Please remove my email from your system. I am not Jessica Stickrod.
ED G. en
Every one from the front to the back made sure delivery of service was above what is seen these days,Thank you
Joel R. en
Truck was very clean. Older model truck though.
Kenneth J. en
gave me the wrong auto transport and now I am being billed for both????????????????????? the one I paid for and the one I actually received????????
Joe R. en
It had been 20 years since I had rented a moving truck. I rented the 26 ft truck. The people at U-haul were very friendly and helpful. I dropped a wheel off a curb and they got a wrecker right out to get me back operational right away. I would use U-haul again!
Donna C. en
Every time I came in or called on the phone everyone was very sweet and helpful, great group of people
LARA H. en
The reservation process isn't what was expected we reserved a 17 ft truck a month in advance at another location we call a week before to validate the info was told it was still good to go... the night of we get a text/email changing our location and gave us a different truck (26ft) which was way to much truck for a 2 bedroom apartment not only did that happen then our pickup time changed from 9am to 2pm ... the whole point of a reservation is for a seamless transaction and this was not that. When you already have the stress of moving to a different state or just moving moving in general you would hope something you planned more than a month out would be the least of your worries and in this case that wasn't it.
Bryan M. en
Not happy with my reservation moving locations. This is the second rental in a row that I had to go multiple places due to rental location changing.
Alonda D. en
The website and this survey show the address as 1200 New Circle Road and it should be 1200 East New Circle Road. I used a Lyft to get to it by the address on the website and it was an overgrown field. Please change this on the website. Thank you.
terry t. en
Great service quick check in and out. No long wait time. Friendly staff and very helpful. Would rent from again.
andrew g. en
Have gas tank full to not get discrepancies do you get it for you bring it back full not on the E
John J. en
Everything went according to plan, no surprises. Customer services was very good.
donetta m. en
Great fast service! Highly recommended
Rickie C. en
Everyone was tremendous
Nakisha G. en
I did not like the fact that my storage bill wasbdue on 23rd of the month,and when i told them i would be moving my items out on the 30th they wanted me to pay a full months bill.
ROBERT R. en
Very nice and helpful.
Ronald S. en
I was over-billed. I was charged for 4 days when I only rented the trailer for 3 days. I have had multiple emails and phone conversations with Amanda regarding this and she keeps saying that she will fix the billing issue but I am still being over-billed. My patience is gone with this billing issue! My next call is to my bank to stop payment on the card!
Brittany W. en
Customer service sucks. Also when there’s a line out the door of people why is there only one person working the counter?
william C. en
One of the worst experiences they sold me a truck with a bad transmission soon I I pulled out I wanted to return but they were already so slammed. I got the job done even tho the truck jerked so hard in the downshift It damaged my items broke a mirror as well as a large art piece. Then as they called me in the parking lot before opening they were about to sell the truck that I was still in to another family for the same thing to happen I then talked to the gm named amanda she proceeded to continue the check out I explained the truck situation that they should go drive it that it was unsafe I paid with cash so 100 deposit after not only dealing with my priceless items broke she told me it would be over 100 I don’t rent from U-Haul for my items to be broke along with over 100 dollars in rental fees. #Getreal
Christle A. en
Very happy with u hual
Michael B. en
I've rented from this Uhaul location several times. Never an issue. Each rental went very smoothly even if I needed to make changes.
Lee M. en
Check the oil before you send the truck out. Oil light came on, about empty with 5w10. I put one quart in. Only had truck for 27 miles.
Dennis G. en
The gentleman that waited on me was courteous, very helpful and patient. The current staffing is a good improvement over most of the previous staff. This is my preferred rental location.
Pamela N. en
Nothing. I was shocked by how many miles I drove. But there were a lot of accidents and construction that I had to go around. I will be using you in the future. You guys did a great job. Renting from uhaul was the easiest part of my day.
Nicole E. en
Rude staff. Pulled around back and looked for someone to help me load. couldnt find anyone for over 15 minutes. The guy that helped was very nice. He seemed very over whelemed. By the time I found him and got hooked up there were several other people in lline waiting and only him to help them. All while one of them women inside played on her phone. (The other woman was on the phone about a problem another customer was having)
glenda j. en
The staff could be a little more professional and not be cutting up when customers are in the store. It takes away from the business.
Samuel A. en
The service was excellent and pretty speedy. Thanks for all your guys’ help
jane m. en
Was great
David B. en
The staff was friendly and helpful from start to finish on every visit.
michael Y. en
Was not impressed by Amanda or her "co-worker" I arrived just after 8AM, seems she was still opeing the store. Waited for her to do so. Whole time we set up agreement, Amanda was answering question from co-worker - Agreement stated 1/2 tank gas, was not correct, it was between 3/8 and 1/2. I had to take a pic and reenter store. I estomated driving 170 miles. I ended up driving 168 miles. I returned the truck with a solid to over 1/2 tank and was still charged another $4.70 cents. I thought i shouled have been given a credit of $1.58. On two occassions I tried to call the "store" thought I may have left my sungleaases. It both cases was not possible to do so. Even with a local number. Not good CS. Your a big company and run things veru efficiently for you and your busioness. Not very good for customer interactions and satisifaction.
Juan L. en
I was charged twice for wrapping paper. And then I was called a few days after I had returned the rental, and left a Voice message that if I did not return the truck it will be reported stolen and I would be charged additional days. I had already returned the truck a few days prior. Not sure what the miss understanding was, but that phone call was unacceptable since I had already rented the rental truck. I was not pleased. I feel that before calling a customer, uhual should check their inventory to make sure the truck was actually returned.
Rex M. en
Good service. Quick and easy check in/drop off. Highly recommend online check in. Will use this location for future needs
Bryan V. en
I registered online before arriving and the check-in process went smooth. Everyone I spoke to was helpful.
Cory D. en
Prior location that we were supposed to pick truck up from called on Friday and said they had no truck and were unwilling to help us locate a new one. Location we picked truck up from was very friendly.
Richard G. en
Bad experience all around. Policies are not fair and I feel like I was robbed of my money. I’m being harsh with this review because they don’t prorate move out billing.
Phyllis F. en
Terrific customer service!
Adil Berkay B. en
It is not right. I left the equipment on 6/5 but my reciept shows 6/6 and I am charged for what I didnt deserve
Melissa L. en
Great experience
Gadira B. en
Nikita was nice and patient when I had a lot of questions. Maddison is a rock star. They made my experience nice when the other woman at the desk was snappy and unpleasant.
Brandon A. en
I attempted to perform mobile pick up so i did not have to wait in the excruciating slow line inside that the employees seemed to not care about. I did the mobile pick up per instructions on my phone until the keybox that was EMPTY!!! In the rain I had to walk inside, wait 20 minutes, and finally get the piece of shit truck. The truck oil pressure light comes on during accelerating and the pressure would drop to zero. Not that I care because its not my truck but I am sure uhaul would try to screw me over somehow if it did seize the engine. Needless to say, I will never use this shit hole location with uncaring slow employees that would dont even attempt to give the appearance of giving a shit.
carol b. en
Stop charging people that ridiculous price for gas especially when it comes back to you with the same amount of gas as when rented. You are absurd in your policies.
Andrew P. en
The uhaul guy took my 4flat adapter my last visit, this guy was nice and gave me one. Same location 2 days apart. Afterall I did pay almost 13 bucks for it. This same location the guy I returned to told me to go grab a broom, I responded no, because this gravel and dirt in the trailer was there when I rented this 6x12 utility trailer! They also charged me for a 6x12 with a ramp when that's not what they had to give me, even tho thats what I reserved! This place needs help! I try to avoid this location but apparently nobody else has these trailers!
John U. en
The person at the counter named Dyamond was so confusing. She kept looking at her phone and reading texts messages mid conversation. She also wasn’t speaking clearly at all and I had to beg her repeatedly to speak up. She didn’t seem to care if I knew anything about what to do and didn’t show me which uhaul to take or anything. She made me feel like I was dumb asking all the necessary questions but had no desire to help.
karl r. en
tHE TRUCK TURNED OUT TO HAVE NO AIR CONDITIONING, SO i SWEATED FOR THE 5 DAYS i USED IT. Had trouble going through the Appellation mountains, top speed of 35 mph going up a hill - Monster gas guzzler. $150 to get from Lexington to Norfolk
brent g. en
Any and everything.
David P. en
I had issues with the pick-up (community associate) and the staff at this location were incredibly helpful. Took the time to listen to concerns and made sure I was well informed with my options to voice my opinion further. Also very prompt with the drop off. Much appreciated.
Andrea B. en
After my experience, I would recommend AGAINST U-haul. I had a truck reserved at a location for 8am. U-Haul suddenly changed my reservation to 6pm at a different location. When I called about it, they said there was nothing that could be done it was a busy weekend. Well, that’s not my problem considering I had reserved the truck weeks in advance. They ended up moving it up to 2:15pm but that was still not the time I had reserved it for. (I had reserved it WEEKS in advance for 8am). When I arrived to pick my truck up at 2:15pm, I was informed that the truck I was supposed to get was infested with roaches and I would be downgraded to a 10ft truck instead of what I had originally RESERVED (15 ft truck). I was unable to get all of my stuff in one trip as originally planned. Due to scheduling conflicts, I will have to go back and move the other stuff at a later date. And to top it all off, the drop off location was marked incorrectly in google maps and I had trouble finding that as it was also not marked clearly. To say I am MAD and DISGUSTED with my experience is an understatement. I have used U-Haul before and never had any problems. But I can promise, I will recruit against it from now on. Also, your customer service sucks. You call to talk to someone and you are on hold >20 minutes every time you call. Absurd and ridiculous. Never will I use U-Haul again.
Aaron L. en
I wasn’t given all of the correct information and was charged for 2 moving periods worth of time when returning the U-Haul after hours. When I reported that there was confusion I was told I’d receive a phone call within 48 hours and it’s now been 5 days. The people at the location are very nice, but I wasn’t able to have a conversation with them
Ricky r. en
ell stop taking to much money from people who need it for there rent like me because I'm so pissed off about it you cost me $206 and you all freaking suck someone should sue you and get there money back ASAP.
Henika M. en
I was told one thing and charged another.
William E. en
I had the unfortunate need of renting a trailer and once again the only place that had one available was this location. It is truly a miserable experience dealing with the staff here...my 4th or 5th time doing so and only because no other Uhaul facility in town has equipment available. On this trip I had hoped that by fully completing the online express check-in I might save myself some time and interaction with the staff but sadly no. There was one person in front of me who unfortunately had not completed any paperwork in advance and was constantly being berated by the sour customer service rep working the desk that acts like we've come to her home and interrupted her dinner. Thankfully I never saw the general manager/owner (Mr. Washington I think) as its clear from his demeanor and attitude where the rest of the workers get their attitudes. I arrived at 5pm to get my trailer and finally was able to pull away from the lot and on my way around 6pm...pretty standard for these guys. Of course they still started the clock on my 6 hour rental at 5pm when I checked in online although I was never waited on until 5:30 and of course it took 30 minutes of clickety-click on the keyboard before I could get my equipment...so much for the express online check in feature saving time even with a credit card entered. Oh well...hopefully it will be at least another 3-4 years before I have to use their service again...maybe another franchise will open up.
Adison M. en
Excellent group of people here. The store manager and hitch installer / shop guy really go the extra mile and help you out.
Deborah E V. en
Make getting gas more accessible for large vehicles like the 26’ truck My truck had the check engine light on
Shelby W. en
My UHAUL experience was absolutely horrible. The day before my move, someone called me and told me they were switching my picking up location and the size of my truck. Then that afternoon someone emailed me and told me they didn't have a truck for me at "this location" but didn't tell me which location that was, so I didn't know if it was the original location or the new location. That lady "Tabitha" from Winchester never replied to me. I called the original guy like 20 times, left a message, and texted him. No response to any of it. Spend 30 min on the phone with the UHAUL 800 number, get switched to 3 different people, then they tell me they have NO trucks in Lexington and I would have to drive 30 min to get one. Then finally gave me a 26 ft truck in Lexington when I requested a 10 ft truck. worst experience ever. I will NEVER use UHaul again and I am telling my friends and family not to use you as well.
JOHN F. en
I reserved an appliance dolly, but when I arrived at the location, they did not have any. It was explained to me that the website does not gauge availability of dollies during the reservation process, or make any attempt to reserve them. This dolly was the main reason I rented the trailer in the first place. You should consider updating the website in this regard.
David H. en
The staff was professional and courteous. I couldn’t ask for anything more.
Glenn B. en
The only problem I saw was when the lines got long only two people remained at the register and one lady was at a seat and looked to be looking something up and no she was not waiting on a customer. The guys that were working the vehicle check-in were extremely nice and professional.
Sam V. en
The truck was given to me with 0 miles left on the fuel range! Cigarette butts were left in the ash tray so the car smelled strongly like cigs.
John P. en
The staff were excellent and explained everything. Great experience.
Clifford B. en
Even though the wrong equipment number had been entered, the personnel were able to quickly get me checked out and on my way.
brian s. en
Drop off was very easy and the attendant was very helpful. Couldn't have been any simpler.
Michael H. en
Check in was slow, associates seemed in no hurry to help during the morning rush
Brent P. en
Trailer on paperwork was not the same trailer I was issued. Did not receive updated paperwork or even an email with new number. Luckily it was updated in system and I did not have any issues when I turned in.
Tayler W. en
Chase at this location was the sole redemption of my first uhaul experience. He offered impeccable customer service, immediately saw that all of my needs were met, and was present, professional, courteous and informative at every turn during our time at his store. Had it not been for his attentiveness, I was ready to abandon hope of ever using a uhaul facility again based on my initial pickup disappointment. Chase was a blessing in the midst of an otherwise chaotic experience, and I would highly recommend usage of his store in particular again.
David S. en
I paid for all the equipment and services provided to me by your company. If you want advisement from me then you'll need to pay me for it.
bobby m. en
Excellent service.
KEN L. en
Overall good experience.
Frederick D. en
Excellent all around - especially the staff.
aaron w. en
I rented a storage unit and a trailer I went home loaded the trailer and came back to the unit and had to wait 3 hours at my unit before they came to to take there lock off of it
Lindsay I. en
From the front to the back, everyone was super awesome and the man that checked in the Uhaul was an absolute angel... Mr. James Richardson I believe 🤔
GIORGIO B. en
The staff was very helpful, and they accommodated my requests without any issue. I'd definitely recommend this U-Haul location.
Tom R. en
Picking up a pod
amanda s. en
Awesome
Marvin B. en
The u haul employees were very professional
Jeremy V. en
The staff were helpful and courteous at all times. The place was so busy that they did not always give me the assistance I needed promptly. It felt that everyone was spread way too thin.
Joshua M. en
When we arrived at this location to store our belongings, we found out that the large size storage unit we reserved had been given away to a walk in and we did not have any option that was big enough.
bob d. en
I had reserved a 10 x 10 climate controlled storage unit. When I arrived on Sunday they did not have one available. On Friday when I picked up some rental blankets they confirmed my reservation.
Stacey K. en
I was told that I could unload my Uhaul until 9 pm at the indoor facility, but they locked it up at 7. The crew was just sitting there , they got my storage areas wrong. The unit they assigned to me w
Richard B. en
Because of the bearing going out of the truck we used TOO much gas and time getting to our destination.. But the people were friendly and very considerate every time we spoke to anyone!
william o. en
The people we worked with were fun and extremely helpful and we will use them again should we be moving again!
Elisha W. en
Excellent customer service. Madison is an asset to your business.
Mitch T. en
When I got to the facility they told me I did not have a reservation and explain to me that our reservation didn't guarantee me anything I ended up having to get a larger unit and pay more
Henry J. en
I was surprised how the facility operated I would recommend this to anyone the personnel were very pleasant.
Sydney R. en
great experience
ALEXIS Z. en
Excelent service, nice staff
Lei Z. en
This is a really bad experience and I will not recommend it to anyone. The place never answer phones. When I try to access, it is never ready. The manager is very rude.
KATHY H. en
I never received anything less than professionalism and courteous responses from any staff member.
theodore m. en
Long time waiting in line for service.
Jesusa B. en
Great customer service
Zach D. en
Many problems with management and staff regarding storage from 1 way rentals. Never given access card or instruction for storage access. Horrible customer service, staff attitude and constant issues.
DALE C. en
My U-Box held from pickup by Moving Help. Low rating due to lack of effort to resolve the issue (a $10 issue). Did not call me and refused to answer their phone (5 calls). Had to drive 30 min to fix.