Comentarios del cliente para U-Haul Moving & Storage of Lexington
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Lexington
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Kelly G. en
The customer service was horrible and the manager with pink hair was very unprofessional and left me waiting at the counter while she continued to talk to other employees about her wild evening the night before all while using profanity very loud. I will not return to that although that’s the only I ever use when moving so I really hate that. She needs customer service training asap
Elkana M. en
The best and tell them to go rent a car if the wanna move stuff
Nicholas B. en
Service was professional and courteous.
Shirley C. en
nothing everything was find
Mark M. en
Employees seemed disinterested, kid who hooked up trailer did not seem well trained . Did not realize how signal lights worked . Instructions and directions not clearly communicated
Kenneth L. en
The lady that helped me was terribly slow. There seemed to be no supervisor around. The guy in the back was nice but didn’t have a clue what he was doing and it took forever to get connected and off. I was onsite for almost 45 mins and I had pre called to reserve the trailer. I will avoid this location if possible in the future.
Susan R. en
The 2 girls at the counter were rude. Their customer service was very poor. However the gentleman that helped hitch up the uhaul trailer to our truck was great. He was friendly,caring,and had excellent customer sservice.
Anjanette C. en
The lady that waited on me excellent customer service
KAREN B. en
Communication could be better among the staff. I received a phone call at 5:45 that I needed to turn the rental truck in. I had turned it in at 3:00. So, for them to call me asking why I haven't turned it in and that I needed to pay for it and would be charged a late fee (in a voice mail). So I called back to tell them I had turned it in hours ago.
Vincent P. en
Robert Miller at 1200 New Circle rd Lexington KY, is a liar and a thief. The management their are thieves. And Dyamond Clark the GM is running a show of it all. This is my 3rd and last time I will rent from Uhaul. They forged Documents, Documented straight lies, and stole my money. I am still waiting for Dyamnds call to resolve my matter and I'm not holding my breath. I was hung up on and transferred by at least 5 customer service reps who obviously just "love" their rolls in servicing customers. My issue is still not solved. I have a copy of my original contract, and you have Robert and his manager documenting and submitting a lie to their superiors. A healthy review will follow this. Good luck to you Robert and may you find your way in life.
Rosa G. en
She’s charge me 3 days a only have for 2 days the card machine is broke and she used her phone credit card
Douglas A. en
Delivered exactly what I reserved. Had it running , warmed up and ready to go. Have rented from another u haul small time outfit where the guys overslept and we were waiting for an hour or more for them to get to work. Very satisfied. Thank you.
John M. en
The trailer was clean but there was a knot on tire that I did not see when picking up trailer. Uhaul should have inspected better so I would have a safe pick up.
Derrick G. en
Uhaul stole money from my bank account. Uhaul continues to illegally debit money from my account
Phillip M. en
Good trailer for all purpose auto towing. Rough on a low rider sports car. Still did the trip. Thank you Greg Maggard
Carol R. en
They seemed incredibly busy, but were super calm, thorough, and efficient. I was moving all morning and pretty short on patience, but the people who helped me were friendly and easy to work with. Would absolutely choose this location again.
William M. en
Mileage rate/cost to high
Taylor M. en
We were majorly overcharged for mileage. They had the mileage wrong and charged my card $172 when it was only $69 or so rental and all. Instead of canceling the charge and recharging it’s going to take TWO weeks for them to take the charge off of my card. Wasn’t pleased at all considering my husband got the guy to come look and he said he would change it. We also had picture proof.
Brandon R. en
Everyone was nice, patient, and very helpful.
ted A. en
Outstanding
Bonnie W. en
Very helpful and competent staff. They go out of their way to make sure everything is right. Special thanks to Robert.
Eddie R. en
"STAND OUT" EMPLOYEES!
Gerald C. en
Train the manager how to respect customers, and not be disrespectful to paying customers, Loquita was rude and not helpful at all, I will not want her to wait on me at all. She needs training on how to treat customers and be more helpful, , than rude. I like renting from that location, but I refuse to rent from her. Everyone else was nice. Thank you for honoring my extension request.
Jonathan D. en
When I arrived to pick up the trailer one of the ladies at the desk was very rude. She kept yelling "hello, hello, hello even after I replied back to her three times. The rest of the staff were very helpful and nice. Hope the one lady was just having a bad day.
Barry T. en
Keep up the good work - the staff was courteous, attentive, and knowledgeable. They processed my paperwork and got my trailer hooked up efficiently, and got me on the road without delay. I appreciate the excellent service.
Alyssa S. en
I called to push my pick up time back and it wasn't updated correctly in the system so my trailer was rented before I showed up. Luckily we found another one in time, however I dropped it off an hour early and have now received a fee for dropping it off late. I have screen shots from my mobile check into prove "proper drop off" but I called and have been waiting all day to hear back from the manager to dispute this fee. All in all,yes I got my trailer to move but everything was kind of a disaster.
Nancy H. en
Employee sat in truck to do turn in. We had to ask if we were done. Didn’t see invoice til it was emailed to us. Would have liked to have seen it and ok’d it first.
patrica M. en
Thanks. It went smoothly
Ray S. en
Ask employees to be polite and to greet them instead of ignoring them.
Lisa B. en
Staff was great. Totally hassle free experience.
Jack P. en
The address is wrong on the Web site and on their invoice. It is listed at 1200 New Circle Road and the address when you call is 1200 E. New Circle Road. The GPS takes you to the location but it takes you around Lexington miles out of the way. The web site is not working I tried to sign in and it would not take my drivers license number and when at the location the young man could not get the system to take my drivers license. The manager had to sign me in.. Not cool.
PATRICIA L. en
Thank you
Kenneth W. en
Always friendly, efficient service. Have not used another location for years. They represent your company very well.
Harold M. en
Got there they did not have my truck said it had been stolen had to reschedule only truck available was the next day which through my plans off
richard B. en
Ladies were most helpful with the rental.... no problems...
Donald S. en
Efficient!
Jennifer A. en
The particular truck we were given seemed to have some issues the wiper blades were old/dirty and I had to stop and clean them on the trip because it rained the whole time. There was also a dash light on it looked like and air bag warning we tried to call the 1-800-GO-UHAUL line to ask about it but it didn’t work
Mackenzie M. en
My truck stalled a lot making it hard for us to get anything done at a reasonable time so it made us late to what we needed to do racking up unnecessary miles. We would’ve just returned the truck if it didn’t take sitting in the uhaul lobby for an hour and a half waiting for help but having all the employees DODGE you and “look busy†right before they clocked out for their ending shift. This uhaul caused me so much money, time, and energy I don’t think I want to ever use uhaul ever again.
Schuyler R. en
When returning vehicle, it would be nice to have a signal nearby to alert staff that you are waiting for checkout. Presently no such arrangement.
desiree F. en
The staff at this U-Haul center were quite unhelpful. I was told that I would be assisted in securing the dolly to the U-haul truck, but I had to ask several times for assistance. At one point I was told “this isn’t my job†by a employee named Robert. And when I went to the office again to ask for further assistance the entire team had left the office. I paid $750 to rent this vehicle and dolly and I think I deserved a little more assistance to insure that I was correctly using the equipment. I would not recommend this location to a friend.
Robert S. en
When I picked the 6x12 trailer up the woman behind the desk acted like this was the last place she wanted to be. When I went to hook up, her and another woman were driving 2 trucks around in circles and had no clue what they were doing. I finally got hooked up and a turn signal was out on the trailer. They didn’t have a spare bulb, so I took it anyway. Returning the trailer was great. There was a different crew there and they knew how to run that place. Took 5 min to drop it off and leave.
Molly M. en
EVERYONE was so helpful and friendly. Will definitely rent from this location in the future! Thank you!
Brittany T. en
Reserved uhual day prior at a different location and had issues, was glad this location actually kept my reservation .
Evan S. en
Friendly
Ron L. en
Incorporate customer service in your business. It should not take 45 minutes to return the truck.
Jacob B. en
Truck I reserved wasn't there. I had to settle for a smaller van. Cab smelled heavily of smoke. Charge was higher than I was originally lead to believe
Gerald D. en
Be honest. Don’t tell the customer that a specific truck isn’t available when there are 3 of them clearly on the lot.
Leslie P. en
Everything was fine except when we picked the truck up she told me it was between 3/4ths full and full. It actually had a tad under 3/4ths of gas at pick up. I returned it with 3/4 th a tank of gss... a bit over what we started with. They added a $15 and some change charge to my bill. So they overcharged me $15. I will never just take someone's word for it again. The reason I didnt know right away was that my ex husband was the driver not myself.
Susan C. en
Chain was not properly tightened and trailer gate bounced dangerously throughout a 20-mile trip.
ken h. en
The manager and her staff are very helpful with Veterans. I highly recommend this business
Brian T. en
I will do my best to not use or recommend U-Haul in the future. Your Company sent me 30 miles out of my way to pick up a UHaul that you initially said you would have 3 miles down the road. Then you did not have the dolly that I reserved a week in advance and you told me I would be charged . 49 a mile to go out of my way to get the truck and still charged me .79 a mile. Once back on your lot I had to perform the work of checking in the truck or you would charge me another $20. Very unsatisfied with my UHaul and will be happy to share my experience with others looking for a truck to move in.
Devona W. en
The employees were very nice and knowledgeable and helpful!! Friendly staff
Sarah N. en
Staff was friendly, but the reservation process was a nightmare. We wanted to pickup in our home city/county. I called the night before to make the reservation and was told it would be available and that a representative would call me in the morning to confirm. I never received a call. When I called myself, I was told the reservation was not available and that I would have to pickup in a different city and county. This caused me to be late and pay more mileage. I am pretty upset about this and feel a refund of the extra mileage and gas should be refunded.
LaDonna C. en
Rented a cargo van that was new and well maintained. However, it reeked of cigarette smoke. Suggest you not allow your employees to smoke in a vehicle that is being driven up for a customer to use. Overall it was a very good experience, the stench was the only negative.
Denys Y. en
Had to wait like 1h 30 min just to be attended by a person and then the system kept freezing going down I made an online reserve and by the time I got there the gave it to somebody else this has been one of the worst experiences so far poor service
Brandon R. en
The staff was not very friendly. One of the guys said they would have my truck ready in the back. That day is was pouring down rain. When I got back to it the driver door was left wide open so the whole seat was soaked. The door was soaked. No one was back to go over anything. On returning the truck, the sign said to pull around back and to wait that someone would be with me. Waited and waited. Went to walk over to the building and four people where back there. They could see I pulled up! Two of them where cleaning out there car. One guy was throwing these snap firecrackers. Bother oner one was playing on a cart. Far as the truck I was given.. what a piece of junk!! I spent $110 on a truck that is advertised $39. That thing had so much play in the steering wheel that at 55 it walked all over the road. I’m not at all happy and will not be back. I would love to talk to someone that is over this location at a regional level. Sure it won’t happen but one could wish.
HOLLIE P. en
The drop off took about 4 minutes. Quick and easy. Great.
Bonnie W. en
Nothing. Staff and service friendly and competant.
Yvette W. en
Very nice and well worth it
JEROME B. en
Good people.
clifton m. en
Awesome workers
Lynette B. en
I specifically stated I would like the biggest truck with a dolly and storage to match. I received my truck but no dolly. Received my storage but not even half size of truck. I don't work with measure
joseph s. en
I received a call on August 1 or 2 telling me my boxes were in Lexington at the 1200 New Circle location. Over the course of the next two weeks no one was able to locate my boxes with no explanation
Janet C. en
Staff lost original reservation. Lines too long. Hard to maneuver thru driveways.
elizabeth v. en
Very nice storage unit. Waiting for someone to help us took more time than expected, but overall everything was great. thanks, Liz
Al M. en
Good customer service
Janet C. en
Had a reservation personally changed with someone at office on phone. Got there and there was NO reservation, yet my name was in the computer.
Donna C. en
Every time I came in or called on the phone everyone was very sweet and helpful, great group of people
donetta m. en
Great fast service! Highly recommended
Nakisha G. en
I did not like the fact that my storage bill wasbdue on 23rd of the month,and when i told them i would be moving my items out on the 30th they wanted me to pay a full months bill.
Richard G. en
Bad experience all around. Policies are not fair and I feel like I was robbed of my money. I’m being harsh with this review because they don’t prorate move out billing.
Melissa L. en
Great experience
Gadira B. en
Nikita was nice and patient when I had a lot of questions. Maddison is a rock star. They made my experience nice when the other woman at the desk was snappy and unpleasant.
KEN L. en
Overall good experience.
Frederick D. en
Excellent all around - especially the staff.
aaron w. en
I rented a storage unit and a trailer I went home loaded the trailer and came back to the unit and had to wait 3 hours at my unit before they came to to take there lock off of it
Lindsay I. en
From the front to the back, everyone was super awesome and the man that checked in the Uhaul was an absolute angel... Mr. James Richardson I believe 🤔
GIORGIO B. en
The staff was very helpful, and they accommodated my requests without any issue. I'd definitely recommend this U-Haul location.
Tom R. en
Picking up a pod
amanda s. en
Awesome
Marvin B. en
The u haul employees were very professional
Jeremy V. en
The staff were helpful and courteous at all times. The place was so busy that they did not always give me the assistance I needed promptly. It felt that everyone was spread way too thin.
Joshua M. en
When we arrived at this location to store our belongings, we found out that the large size storage unit we reserved had been given away to a walk in and we did not have any option that was big enough.
bob d. en
I had reserved a 10 x 10 climate controlled storage unit. When I arrived on Sunday they did not have one available. On Friday when I picked up some rental blankets they confirmed my reservation.
Stacey K. en
I was told that I could unload my Uhaul until 9 pm at the indoor facility, but they locked it up at 7. The crew was just sitting there , they got my storage areas wrong. The unit they assigned to me w
Richard B. en
Because of the bearing going out of the truck we used TOO much gas and time getting to our destination.. But the people were friendly and very considerate every time we spoke to anyone!
william o. en
The people we worked with were fun and extremely helpful and we will use them again should we be moving again!
Elisha W. en
Excellent customer service. Madison is an asset to your business.
Mitch T. en
When I got to the facility they told me I did not have a reservation and explain to me that our reservation didn't guarantee me anything I ended up having to get a larger unit and pay more
Henry J. en
I was surprised how the facility operated I would recommend this to anyone the personnel were very pleasant.
Sydney R. en
great experience
ALEXIS Z. en
Excelent service, nice staff
Lei Z. en
This is a really bad experience and I will not recommend it to anyone. The place never answer phones. When I try to access, it is never ready. The manager is very rude.
KATHY H. en
I never received anything less than professionalism and courteous responses from any staff member.
theodore m. en
Long time waiting in line for service.
Jesusa B. en
Great customer service
Zach D. en
Many problems with management and staff regarding storage from 1 way rentals. Never given access card or instruction for storage access. Horrible customer service, staff attitude and constant issues.
DALE C. en
My U-Box held from pickup by Moving Help. Low rating due to lack of effort to resolve the issue (a $10 issue). Did not call me and refused to answer their phone (5 calls). Had to drive 30 min to fix.