El cliente no dejó un comentario.
JEFFERY G.Customer Reviews for U-Haul Moving & Storage of Lexington
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Lady at front counter was not friendly at all had these stupid extra long fingernails she couldn't even hardly push keys on computer very unprofessional. Then when picking up the trailer drove up asked guy if he was hooking up trailer he says unfortunately . I mean really. So the people are the problem
TOMMY R.Everything was wonderful thank y'all
LAWANDA W.The young man that checked the trailer in for me was awesome. He caught me before I went in the store and told me where to go to drop it. Followed me over there and got it done quick. His attitude was the best thing, you can tell he knows what customer service is. Nice guy, great employee.
josh H.Very good experience
GARY J.nothing they were great
Sharon L.You're good
JANICE B.None. They got their stuff together.
GWENDOLYN P.I was forced to use this location 35 miles from the one I booked because the "24 hour mobile pickup" changed from mobile to hand pickup. On an order for 7:00am at a place that doesn't open until 9am. They lacked ones of the dollies I needed as well. The facility was nice and clean and the guy at the counter was professional.
CHAD S.Valana was so helpful and excellent to deal with, especially with the extensions we had to make. She also helped with boxes, packing tape, lock, etc. Top notch service.
MICHAEL M.The tow a trailer process is less than ideal. Im not sure how it works normally but this was the worst most trying experience ever. I did drop off after hours and ended up having to dispute extra charges.
Maja H.Staff was professional And friendly.
NANCYE E.Rent vehicles with a full tank of fuel and have them returned with a full tank. The half-way thing is too time consuming when you've been driving for hours on end and are exhausted from that and unloading. Other than that, it was an overall pleasant experience.
WILLIAM B.I was disappointed that having applied 2 weeks before I needed the rental that I not only did not get the vehicle I wanted but also not at the location.
Mary Ann C.The staff were extremely pleasant and friendly. I had to wait a few minutes when I returned the trailer and the employee that handled the return was very nice to me and apologized for the wait time. Super great customer skills and even discounted the rental. I will always rent from this location.
BOBBY B.Keep up good job !!!
JOHN B.This is the first time I used U-Haul & my experience was good. They had a van but I was looking forward for a Cargo van but I got my son moved.
RHONDA S.on of the truck leaked and items got wet.
DAVID A.Went above and beyond the extra mile and Octavious was very personable and showed me how to work a couple of things he helped me with.
natalie D.Nada
JOHNNA W.The van had the yellow low tire warning on. Upon returning the van the people at the location did not walk me through a review of the condition of the van or if it were cleaned. i waited for two people. The just blew me off. They said they would send me a credit card report. i requested that we do this while i was present. I would not hire these people to manage my store. Even the person cleaning the van was a bit special. Just listened to his phone and pointed me to the office. But i guess he is not paid for the higher level duties.
DON T.I don't remember her name but I liked the lady up front she was nice and was good at her job.
ANISSA L.My favorite U-Haul Location. Everyone is friendly and professional. I will continue to go there in the future
JEFFREY D.I was overcharged by 130 dollars. I will never use you guys again.
MARTAVIUS N.Upon return of the vehicle, I was charged $15.00 for “tires & rims†when there was no problem with the tires or rims. They were in perfect condition upon return. I was even told by the workers when I returned the vehicle that it was so clean and looked perfect. I was not informed that this charge would be added I just happened to notice it when I returned home and reviewed the bill via email. I was also charged $14.00 for a furniture Dolly and $14.00 for a regular dolly when I did not rent either of them. All I rented was one 17ft truck for 2 days.
Marla A.Keep up the Good Work !!'
JOHN B.Everything was great, except the checked out mileage was entered wrong by whoever rented my vehicle out to me, which made it hard to return my vehicle by myself and added 15 minutes to a night that was already very long.
LEONIE B.Keep up the great work.
Orlando M.Provide the folks with a cleaning procedure or car wash voucher to scrub the outside and undercarriage of the trailers. They probably are not allowed to pressure wash the trailers onsite? EPO and city storm drain laws etc.....Trucks are looking nice though. Great job to the folks overall !!!!!!
STEVE S.When we picked the truck up it was not on a half of a tank yet you charged me for the gas to put it on half of a tank. We returned the truck with the same amount of gas it had in it when we picked it up in lexington
MARY C.Waited forever to check in then the larger of the two men was VERY rude. The other fellow was very nice. I doubt I'll use this location ever again.
DODD S.We rescheduled our original order from 10 to 15 foot, and your system messed up and we only got a 10 foot truck , which cost us valuable time and energy.
STEPHEN C.Vehicle was dirty and charged us for fuel even though he said he wouldn't if it had above 1/4 tank.
WES B.Awesome
DANNY B.Employees were friendly and helpful.
FRANKDOUGLAS T.Excellent service
MICHAEL D.Very friendly
RASHED A.Tried to steal from me when being charged for gas for truck after I returned it when I had already filled it up myself down the street. Got a refund. Otherwise helpful and accommodating.
Breanna B. | First ImpressionsThey charged me for 2 gallons of gas in the truck when I had filled it up way past where it started at when I got it. They agreed to refund me, but they attempted to steal from me.
Breanna B.I initially paid to pickup in Winchester, KY but was called about an hour before and told the trailer was available and that I had to drive 60 miles round trip out of my way to get. Since I prepaid I would think that I should get a discount due to the inconvenience and lost time….
Matthew B.The appliance dolly wasn't available but I was still charged for one. The difference was only $3.00 but I expected it to be refunded.
Allen L.Nothing was in stock, let me reserve a truck that wasn't there when I came in, understaffed.
BAILEE J.Keep up the Good Work !!!
Jack B.Great staff, great service
Daniel C.Very friendly staff; easy to work with. Robert Miller was excellent. ¡Gracias!
Allen K.Check in after use was much more cordial and professional than the renting experience was.
ben S.Super nice guys
SUSAN JEAN W.My bill was messed up and I was overcharged.
JAMES B.The staff was super helpful
Craig S.They were very professional, and helpful.
STEVEN S.The windshield was very dirty...other than that a perfect experience.
STEVEN H.I did not care for the check in procedure as they were already closed when we dropped off the truck. Please keep in mind that not everyone has a phone that allows picture taking so a friend had to help me through the process. Next time, I will return the truck before closing to prevent this 45 minute documenting process.
Patricia S.I always use this location because they've never not had the equipment I've rented when I got there. Other places have not had the truck/trailer I've rented when I showed up at the day/time I said I'd pick it up. Usually when that happens they send me here so I just decided to cut out the middle man and exclusively rent from this location and have never had any issues here.
DEVIN M.Alana left me a rude message, i was also told if i was late i could check the equipment in myself i was only 2.5 hours late, i paid $205 for my time when i dropped it off it said i would be charged $272 i don't understand i know a late fee maybe but 2.5 hours late
FREDRECUS T.the employees were smoking cigarettes as they were helping me. they also were using the uhaul truck i had reserved and it had cigarette ash in it. Gross!
MAKAYLA S.Keep up the Good Work !!!
JOHN B.I have a wonderful experience from reserving to returning the truck. When I picked up the truck it took 5 minutes to complete the paperwork. The truck was very clean and I had no problems with it. Thank you for a great experience when moving it so stressful.
TARA C.I reserved an appliance dolly and it was not in stock when I arrived. The person there told me they haven't had them in a while. If I had been made aware before I arrived I could have made other arrangements. Not having it made my move much harder.
ANTHONY L.Customer service oriented was excellent was helpful with acquiring extensions. Very impressed in the desire to make my experience a very positive one equipment was good and all of the staff was helpful
WILLIAM H. | First ImpressionsThe online sign up did not work, but when I went into the facility things went smoothly and staff was professional and personable.
Vivian K. | First ImpressionsI guess it was a busy or bad day but I wish I could have gotten more accessible card to open my inside storage unit
Stephen W. | First ImpressionsEverything was good except for a website snafu a month or two ago that delayed my payment and resulted in late fees. But generally excellent service.
Lamont A. | Overall ExperienceNot at all the storage unit I needed. I'd like to have a full refund.
Carmen W. | Online Move InOutstanding service. Above and beyond!
karen r. | Overall ExperienceNo visible security , sign in and out machine not working , not a safe environment. Unit was not clean
antonella l. | Overall ExperienceI tried getting in touch with them for 2 weeks without a response they even sent them a message but they called back 3 days later after I finally got ahold of somebody the issues were resolved
Jessica H. | First ImpressionsThis location is Great the workers are nice and friendly an will always have what you need to move.. This location is my go to any time .
Christopher J. | First ImpressionsThe staff was professional and proficient !
Gloria S. | First ImpressionsThe staff was beyond amazing! Super helpful and great customer service! Couldn't have asked for a better experience!
APRIL F. | First ImpressionsStuff was very friendly!!!
Sherrice O. | First ImpressionsI would definitely recommend U-Haul for all your needs. There a great Company.
RICKY T. | Overall ExperienceLong office wait time, which cut into my hired-mover moving time, and they do not accept cash payments without being penalized. Rental unit had a lock on it for non-payment, then I was on hold for 15 minutes while trying to reach the office, but then ran into an employee who then removed lock on an empty unit....?? Delays, delays, delays.
Rhonda L. | First ImpressionsThe staff and facilities were great.
Don D. | First ImpressionsGreat staff and overall awesome service from this location. If I ever need a storage unit or truck again, I'll be renting from here!
Jeremy K. | Overall ExperienceThe overall experience, from start to finish was a good one.
keith R. | First ImpressionsWilling to work with you if you're experiencing a hardship.
marqus w. | First ImpressionsI can only access my storage unit During business house which was not how it was advertised. Had I known that would be the case I would not have rented this unit.
Hunter H. | Online Move InI have to ratings My pick up and my drop off My pick up was friendly, maybe not the ideal uhaul, but I would still go back My drop off in Lexington was the worse, after I stored my load, I drove back toward the office where I saw I guy sitting and I asked do I turn it in here,, now my car was still attached to dolly, and he said drop off is here you have to go all the way around the building to here, so I did, when I got out and he was still sitting down, took him 5 mins to get up and come over to me. He then said are you going to unload your car here, you could have did it there and pointed to where I asked him if this was the drop off, so now I'm getting upset, so I said, I asked you when I was there, we are all standing there, finally I said when are you going to take the car off the dolly or do you want me to move the truck again? He said that isn't my job it your job, no it isn't I didn't put it on I'm not taking it off, that's your job. So now he is loud and I'm loud, the other guy that was there said I'm getting the manager, so she comes and takes the side of her crew and said did you pay to have it taken off. You didn't even asked what happened the the rudeness of you employees. Again I didn't put the car on and I will not take it off! So she said she was calling the cops, ok call them they are going to make you take the car off the dolly, I then called customer service and complain and going to call the other number she gave me and complain to corporate. So while I'm on the cell with customer service they unhook the car half way and tell me to take it off their dolly and leave property. Now my biggest problem is about to happen. I get into the car and try to drive it off and your professional uhaul employees didn't unhook my car and my car was damaged by the dolly being still attached to my car. I will now have to go to a competitor and get a truck and a storage locker, because I do not want any of my money to go to that location or your business in Lexington, Ky.
Amy Dawn J. | First ImpressionsClean facilities, professional service
Lamont A. | First ImpressionsThe manager and her staff are very helpful with Veterans. I highly recommend this business
ken h. | First Impressions