El cliente no dejó un comentario.
Gary R.Customer Reviews for U-Haul Moving & Storage of League City
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Only issue was cabin smell…like it was drowned in Lysol.
Nathan C.Equipment return went well.
Thomas J F.Guy at desk was great, super smooth transaction awesome service! Loved email receipt!
BRANDIN D.No improvements needed, service was excellent! Your equipment and professional touch is why I have used this location and will continue for years to come! ¡Gracias!
Barry E.Quick easy check in Courteous service Thanks
PAUL F.Probably have the company buy there own gas instead of charging customers money.
MUHAMMAD P.The drop off was easy. They said okay, your good. No checklist or paperwork. Maybe I'm just old fashioned but something confirming I returned in perfect order would have been nice.
LAWRENCE B.Help me a lot to have a place to keep my stuff during the covid-19 crisis and national security. Till I can get back on my feet. U-haul has always been there for me in time of movement and trouble. Gracias.
johnny r. | First ImpressionsNinguno
Joe S.I really like this facility and the representatives were fantastic.
Claudette A. | Overall ExperienceThe online registration was incredibly frustrating. it took longer to "pickup" online then i actually rented the vehicle for. I should be able to edit every field that I enter in on each page when errors are discovered by you verifier, You asked for two contact numbers for me. then a personal contact number. I had no indication that they couldn't be the same. By the time I was told that it was too late to change my second contact
Tracey P.The staff was not friendly or personal, they were understaffed and when I returned the trailer I unhooked and walked towards the door and they were locking up and walking away right at 7pm. I tried asking an employee and he complrletely ignored me after yelling sir, hello and sir again. The online return link would not work properly so I called the help line and waited for 30 minutes and gave up. I've never really had a great experience however; they were close and had the trailer I needed otherwise I would not chose this location.
Marshall P.Very easy drop off, gentleman was very friendly.
RONALD P.Very quick and efficient return!
Rick F.Nada
Drusilla C.I had called first and inquired about the truck. I was on hold for over an hour trying to call back after the initial phone call so I decided to drive over. It was easy to see this location was quite busy. It only took about 15 minutes to get the truck and we were on our way.
DONNA G.Very friendly and helpful.
George H.Overall condition of truck was fair. High miles. I certainly would not have used this truck for a long distance move.
Jason S.Reserved a enclosed RV storage unit online and when I get to location, they didn't have it available. Horrible management on their part for not updating the online inventory or notifying the person who reserved the unit days in advance.
DAVID G.ND
TYRONE T.I rented a truck thru phone app and process was very easy. I was very happy with the results. I went inside to get keys and young man was very courteous and helpful. Will definitely use this place again in future.
Linda B.Josh and Joseph were professional and efficient. Gracias
Martin M.Better customer service. Wait time for phone calls when you need a quick answer or ridiculous.
Scott T.The extra fees have got to go. Uhaul should offer a discount for military
Michelle W.Very response and helpful.
Robert H.Everything was perfect and easy.
Hellinia R.You need to answer the phones ,, sat for hours waiting on someone to answer the phones I even drove up there with the phone ringing and when I pull up to the location no one was there busy with no customer it's understandable if there with a customer but it wasn't like that please answer phones calls because customers don't have to drive all the way to the location just to ask a simple question or even add services to an excisting rental
Ignacio M.Given a cargo trailor with tire tread off.
BRIAN C.Equip. dirty. No windsheild fluid. Wash the truck....
Ronald B.ND
TYRONE T.They need to have more employees there on the weekends. I rent trailers on a regular basis only reason I used this location was cause the normal place I goto is closed on Sunday. Waited about 30 min in line to rent a trailer and there was only 1 person ahead of me. The Location I normally rent from im in and out in about 10 min doesn't matter how busy they are cause they always have more employees and it a smaller company. Unacceptable
SCOTT S.Need new wind shield wipers
Michael F.Make sure you check the gas gage I picked it up at 3/4 of a tank and returned it at 3/4 of a tank and was charged $15.00 for fuel
April B.Overall my experience was great and the vehicle performed as expected. However, the tires were slick and the breaks squeaked when stopping, which indicated they were in need of some repairs.
JOSEPH A.When I arrived to sign for the equipment the service person didn't greet me and didn't even have a smile. All I got was what is "WHAT IS your name and reservation number ? No such word as PLEASE, may I have your driver's license ? and/or how are you doing today ? Once I signed for the equipment and I wanted to leave it parked on the property I was told that I cannot do so !!!!!!! The reason I wanted to sign for the equipment day before is because at 7:00 AM they are always very busy and some time it takes almost an hour to get everything done. Anyway I left the truck on the property and departed anyway. Picked up truck next morning and returned it around 4:30 Pm. Should you wish to speak to me, call me.
George R.Instructions on the keypad could have been more clear. Having to log out of the security before opening the door when they're in different places was a tad confusing at first. Other than that the experience was excellent.
Steven P. | Online Move InMove in went very well.
Barbara C. | First ImpressionsThe employees here are friendly and professional and helped me in a timely manner. The location and facilities are always clean, and I would highly recommended this location to anyone.
AARON A. | First Impressionsgreat service
Ray T.I was in and out fast
Charlee W.The email I received wasn't specific sad to what z U-haul service I was rating, so this it's confusing trying to rate a service, I had two recently. My storage unit experience was good, the rental of a 5*8' trailer wasn't all it should be. The right rear blinker and brake light on the trailer flashed and brightened erratically. Not sure if this was an issue with my harness or the trailer light. Functionality wasn't verified at the U-haul location before I left.
PAMELA B.N/C
DAVID G.Excellent service. No hassell at all. These guys take care of their customers....
Robert L.Service was great the staff both morning and night were extremely helpful! Couldn't be happier will definitely use this location again!
RYAN A.Zak had good customer
WILTON J.A wonderful experience!!
Sandra L.This location has always been helpful.
Linda M.The location was busy; however, I was taken care of quickly.
Luzanne C.I really appreciate your time. I had a great experience i just needed a pull up unit
Billy M. | Overall ExperienceAfter along day of moving my last load I was unable to get in the building it was really upsetting
Kevin P. | First ImpressionsThis is the second time I have returned to this location. Once again it was extremely easy and efficient. The return tent was readily available, the U-Haul representative came out, disconnected, and I was gone in under 5 minutes. Contactless all the way, and the receipt was in my email inbox when I got back to the house. I love this drop off location!
JAY H.Amazing service, honest company, really want to help you!!! Prices are very reasonable
Joshua P. | First ImpressionsCustomer service was excellent. They actually took care of me and hooked up my auto transport trailer 2 minutes before they closed for the day.
Bradley G.Nothing, I received prompt and professional service.
Caleb M.Worst customer service ever!
ERNIESHA T.Gracias
Robert T.Trailer was great was still dirty muddy tires and some mud in the inside of trailer I had to sweep out but overall it was ok
ROBERT G.Every time I make a reservation online and then go inside, the store has additional requirements not mentioned on the website. Hassle every. Single. Horario
Heather A.Staff is knowledgeable and prompt.
Clay J.Excellent service.
Ignacio T.Cleaner vehicles, accept my bank card
KIMBERLEY B.Moving is always stressful but using your facility was easy to move in and also just as easy to move out. The dollies you provide inside the facility made it just that much easier.
Scott S. | Overall ExperienceAgain all great
WILLIAM S.GM Josh is very helpful
MARY S. | First ImpressionsProcess was easy and quick. Christine answered all my questions and concerns with knowledge and kindness.
Woendi L. | First ImpressionsGreat service...
marcus p. | First ImpressionsThe free lock I received with the rental was in storage space as I was informed. I got lost a couple of times! But that is my bad... :)
Tracy H. | Online Move InEverything was good but after looking around other companies offered same size unit at a better rate
Caleb C. | Overall ExperienceI've had this storage unit for over 15 years. Never a problem.
KAREN H. | Overall ExperienceWonderful and helpful staff. Easy access to items you need to help you with your move with convenient pricing.
sara g. | First ImpressionsMy issue was getting charged for cleaning the Truck. The only thing in it was some foam that was there when i picked it up.
Patrick C. | Online Move InVictoria is always outstanding and knowledgeable. Clean, safe building w/ lots of space to load/unload.
Denise B. | Overall ExperienceWe actually drove into league city just after 7pm and we were unable to get access to our unit unit the following day. That was a little inconvenient. Others than that everything went smoothly.
Robert G. | First Impressionsstaff is friendly and responsive.
Jose V. | First ImpressionsSecurity is good staff was great it felt a little warm inside though for comfort.
Caleb C. | First ImpressionsNo additional comments
THOMAS F. | Overall ExperienceThe facility itself is nice & clean. There was always a long wait for customer assistance at the facility. It was hard to plan when I could move my stuff out since the elevators were not working on multiple occasions. Most workers were pleasant and helpful.
ABIGAIL R. | Overall ExperienceFor the most part the employees and management were great. My closing management were helpful but not customer friendly or thorough when completing closing my unit. I didn't get a close out receipt or credit for my storage being paid in full through 04/17/20 for unit 1419 nobody seemed to know how to solve this issue or provide me with any answers. I have been and still am a customer of U-Haul for over 10 years. I still have a unit 1719 needing a lock remove due to having my lock key stolen when my truck was stolen. I was told by General or Regional Manager to let him know and he would open for me. I shared this information with location manager and was advised it would cost me $50. This unit is paid through 04/04/20 as well. I figured the credit $54.95 for unit 1419 would cover it. Please contact me via email if can assist or resolve my concerns. Sheila.tarpley@gmail.com Sincerely Sheila Tarpley
SHEILA T. | Overall ExperienceI recommend this storage facility. They have always been very nice and helpful. It has always been clean and I have always felt safe.
CAROL P. | Overall ExperienceFriendly and help staff. Very good customer service.
Mark M. | First ImpressionsIf I ever need another place to store my property, I’ll definitely come back here!
STEVE W. | Overall Experience.
Pamela W. | Overall ExperienceBest customer experience ever. Very sweet staff. Very kind and answered all my questions and even went above and beyond to help me out. Gracias
Debra C. | First ImpressionsExcelente
Julia m. | First ImpressionsFriendly, clean, helpful
Jean M. | Overall ExperienceVery nice storage.
Anna B. | Overall Experienceeverything was great!
Jennifer K. | First ImpressionsThe young lady that helped me was knowledgeable and helped make the whole process (from the truck to providing storage unit info etc) a breeze. 10/10.
jared g. | First ImpressionsGreat service
Joseph F. | Overall ExperienceI had the 24hr access to my unit however my card never worked so I could never get in after hours which was very frustrating. I had several cards made but none ever worked. I moved storages due to it.
Philip T. | Overall ExperienceGracias
george k. | Overall ExperienceFacility was well maintained.
debbie w. | Overall ExperienceVery clean business I will use this storage again. I buy my propane here. Easy n convenient
ROBERT O. | Overall Experiencehad my storage for five years , was safe through Harvey . never had any issues . would use again
LISA W. | Overall ExperienceStaff Veri respectful, unit clean. The guys are so kind and organized.
rocio a. | Overall ExperienceVery helpful staff...
andrew h. | Overall ExperienceGreat service excellent employees. Thanks
Alvin P. | Overall ExperiencePrices were very high compared to other storage facilities with the same accommodations.
Travis T. | Overall ExperienceProximity of unit to loading dock could have been be laid out better, or have additional loading docks.
Ryan R. | First ImpressionsVery friendly and helpful.
Gandy S. | First ImpressionsGood experience with clean business.
Mary M. | Overall ExperienceLights did not work in hall of unit 1049 for months - had to use a flash light. Intercom system did not work to report the problem. The lines at the front desk were consistently slow to move.
john c. | Overall ExperienceRead took longer than expected. The man was doing other things. Then he forgot to open the unit had to go all the way back to the office.
richard r. | First ImpressionsThey were very helpful to me.
Brenda M. | First ImpressionsI have no complaints. I appreciated the offer of a free month of rental after I rented a trailer to move equipment back to League City. I'd happily rent again when needed.
Michael H. | Overall ExperienceThe staff was very helpful!!!
Scott B. | Overall ExperienceExcellent customer service.
georgia l. | Overall ExperienceToni is a great manager and the staff is great as well. I really appreciate the customer service and friendliness. It was genuine, not forced!
DEANGELO S. | Overall ExperienceAlways the go to when I need to store stuff!
Joshua H. | Overall ExperienceThis U-Haul location is very convenient and clean and the staff is helpful.
LARRY R. | Overall ExperienceBrian was very helpful and demonstrates great care and sincerity in helping customers.
Ed M. | ReservaciónI had an issue with my rent going up 35 percent, with out any notification. I signed up for the 99 dollar storage. I know I can't get my extra money back. This has nothing to do with the store staff.
Miranda H. | Overall ExperienceThe staff did an amazing job helping us find the right storage unit. Very professional and courteous service.
Penelope W. | ReservaciónNo issues
Jimmy S. | Overall ExperienceThe people who work this storage location are deserve to get fired...they are LAZY !!!!!
REYNIE M. | Overall ExperienceStaff was great. Friendly and helped any time I needed something. Will be back at this location if i need storage again
SUZANNE P. | Overall ExperienceService people were very patient and helpful.
Adrienne B. | ReservaciónVery helpful friendly service
Paul K. | ReservaciónOffice busy and only 1 person waiting on customers. Rented unit on Sunday and when unloading on Wednesday they still had not removed their lock from our unit!!
ROBIN C. | Overall ExperienceUhaul is an excellent place for storage and rentals.
FRANCISCA P. | Overall ExperienceVery clean and staff was friendly and helpful.
cynthia b. | Overall ExperienceGreat
Bruce A. | Overall ExperienceA third choice about rating staffs friendliness and helpfulness could be added. Some were and some were not.
Jordan H. | Overall ExperienceChristine was very helpful to us from the beginning of renting the storage unit until we moved out. She was very friendly, answered all of our questions and made us feel welcomed!
OSCAR h. | Overall ExperienceI've used the League City location many times. They do a terrific job. I highly recommend them.
MIKE G. | Overall ExperienceGreat staff and facility.
BRIAN W. | Overall ExperienceI wish the units were AC . However , the purpose was a safe, dry storage place during Harvey...it did exactly that. I would recommend this location to my friends.
Terethia W. | Overall ExperienceNo worries. A great place.
ALLEN A. | Overall ExperienceWe were very pleased with our storage unit for the time that we needed it.
jeff k. | Overall Experience