Customer Reviews for U-Haul Moving & Storage of Latrobe

433 comentarios

1072 Mountain Laurel Plaza   Latrobe, PA 15650

(724) 532-0735

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(724) 532-0735

1072 Mountain Laurel Plaza
Latrobe, PA 15650

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very good experience

clayton W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike H. 
Clasificación:
5.0

Every thing was great. Truck was ready when we got there. The associate was helpful and pleasant.

Rhonda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE ANTHONY S. 
Clasificación:
5.0

My UHaul experience was completely smooth and successful from start to finish. I am especially grateful for the assistance provided by associate Sally of the Rt. 30 Mountain Laurel center, Latrobe, PA, for her patience and helpful advice.

Anthony B. 
Clasificación:
1.0

Ramp was broken and was not able to put it back into place to drive truck for return. I was done with truck less than 8 hours after picking up. Called u-haul for assistance. They sent a tow truck to pick up rental and charged me for a second day rental. I cannot get in touch with any real person to discuss. Your company sucks!

David H. 
Clasificación:
5.0

Staff is Top-notch! Van well maintained and very clean. Keep up the great work!

Thomas Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Torre M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan N. 
Clasificación:
5.0

may be a discount on gas mielage for returning customers

Keith N. 
Clasificación:
4.0

Said they send receipt but didnt

Chris M. 
Clasificación:
5.0

The individual who assisted me was excellent. There was a snag with the safety cable hookup, but she worked efficiently and creatively to figure out how to make it work. I very rarely fill out surveys but was so impressed with the service that I feel compelled to do so in this instance.

Joseph D. 
Clasificación:
5.0

nothing. great experience thanks!

chris T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elita D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vernon K. 
Clasificación:
4.0

This truck is a death trap. The breaks & steering are terrible. The tow/haul mode creates unexpected acceleration issues. Lastly the roll up door wouldn't stay up. This truck shouldn't be rented to anyone

Robert A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael Z. 
Clasificación:
4.0

Why wasn't I given the opportunity to refuel the truck? NO ONE ASKED IF I WANTED TO PUT GAS IN IT, THANKS FOR THE REMINDER AFTER THIS EXHAUSTING MOVE.

Michael Z. 
Clasificación:
5.0

THIS station was great- HOWEVER the reservation system SUCKS!! It is early AM, The Gen Mgr is getting a cl asap! I will rent from Busget or another if I have to again. YOTALLY changed my reservation with ZERO of getting ahold if me and had to pick up farther away, I'm still hot about it all, and the goers un latrobe PA, were ADOLUTLY GREAT!

Faith B. 
Clasificación:
5.0

Fantastic team…friendly and helpful!

Laura S. 
Clasificación:
5.0

The facility and staff have been great to deal with. Unrelated in any way to this trailer rental, I ended up in the ER and an extended hospital staf anger loading the trailer. It was no hassle to extend my rental and to have a relative return it for me, so I could not appreciate the ease of that adjustment more… very helpful.

Michael D. 
Clasificación:
3.0

I have nothing against this location.. but the original pickup point was changed without me being notified. so i was almost an hour behind leaving when i was supposed to. I know it's not their fault but Im still kind of annoyed. the employees i talked to at this location were great though, everyone was calm and nice.

Kaeleb B. 
Clasificación:
5.0

Kylie was amazing to work with and service was excellent! Thank you!!

Ken I. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

Perfect.

James R. 
Clasificación:
5.0

Everything was great,staff was very helpful and knowledgeable,

Edward E. 
Clasificación:
3.0

The Latrobe office can do better to explain potential additional charges and drop off terms. When I picked up the trailer in Latrobe, I was told I can drop off at any location in Mooresville and do not need to drop off at the location on the agreement if I didn't want to. I called another office in Mooresville to change drop off location since the one picked was closed and they told me that it would be a $120 fee to change the location. Latrobe didn't tell me that. Latrobe also told me to leave the trailer outside the gate of the drop off location on Sunday because the location was closed. I did not do that because I felt I would be liable for the trailer if left outside the gate. When I dropped off Monday, Mooresville told me I would have been liable and that I would have been charged $75 for an after hours drop off fee. Latrobe did not mention that fee.

Jason H. 
Clasificación:
5.0

Have rented this particular trailer before and it pulled well. Everyone I interact with at this particular franchise could not be more helpful. The staff here is great!

Michael D. 
Clasificación:
5.0

Don't permit smoking in your vehicle's

nicholas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia C. 
Clasificación:
5.0

Both Kylie and the young lady that registered me into the system were very nice to deal with.

Joe P.  |  First Impressions 
Clasificación:
5.0

Kylie Edwards was very helpful and knowledgeable. Very pleasant experience renting equipment. Will definitely recommend this location.

Mike D. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Kaylie was a great help and professional.

Matthew C. 
Clasificación:
5.0

Excellent staff!

PATRICK A. 
Clasificación:
5.0

The location is very clean and well organized, the staff and management are top notch. Highly recommend this location. -ES

Erick S. 
Clasificación:
5.0

Nothing…the GM, Kylie Edwards, was awesome! Very helpful and professional! Would rent there again in a heartbeat!!! ¡Gracias!

gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

No issues at all. Great facility, helpful staff. No chance needed.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patti C. 
Clasificación:
5.0

Counter person and vehicle check in rep were very helpful and knowledgeable

Michael L. 
Clasificación:
4.0

Did not receive a receipt via E-mail as promised.

Michael M. 
Clasificación:
5.0

Kylie was amazing. She was such an enthusiastic helping person. I would recommend working with her at any time. A gem!

Mary G. 
Clasificación:
4.0

Susan needs customer service training as she is extremely rude

Jasen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken M. 
Clasificación:
5.0

The location was fine, the online booking system was less than intuitive, and left me unprepared. Additionally, it charged me an unwarranted cleaning fee. I won't use it again.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aron B. 
Clasificación:
5.0

Great staff, this will be my rental location from now on.

NATHAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Autumn H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NOAH L. 
Clasificación:
5.0

Nothing the people were courteous and very knowledgeable in their position.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

The manager was very professional and personable. Kylie really turned what could have been a bad experience into a great one.

Amy T. 
Clasificación:
5.0

The manager is super. Really enjoy working with her.

Lawrence B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley D.  |  First Impressions 
Clasificación:
5.0

Kylie was super friendly and very helpful. I will definitely use this location again. ¡Gracias!

Jackson G. 
Clasificación:
5.0

The service we receive at the Latrobe mountain laurel plaza is always excellent. Daniel and the manager Kyleigh were super friendly and helpful. Upon returning Sally and Daniel were very helpful in getting everything checked back in and got us back put the door. I have no doubt that with Daniel being a newer employee that he will be an asset to the company under the training of Sally and Kyleigh! We will back to rent from them again

Karen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOAH L.  |  First Impressions 
Clasificación:
5.0

Fabulous professional and kind people who went the extra mile to be helpful! Thank you!!

Karen M. 
Clasificación:
5.0

All of the staff were incredibly helpful and knowledgeable- thank you!!

Karen M.  |  First Impressions 
Clasificación:
5.0

Your facility is very convenient. Tyler was very helpful and patient. I have used other UHaul places but Latrobe is the best one. Gracias

Barbara S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad F. 
Clasificación:
5.0

Great service, Great staff, very friendly and professional!

DAVID S. 
Clasificación:
5.0

Best service I've had would use them again

Willis L.  |  Overall Experience 
Clasificación:
4.0

The truck front Alignment was off. The steering wheel direction was off a lot. It was very worrisome driving the truck. The steering was very loose also. Beside that, the truck was clean.

RANDELL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

william d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald R. 
Clasificación:
5.0

You have a good system, and very nice employees, I would not change a thing

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandan C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC D. 
Clasificación:
5.0

Kylie and the entire staff are so friendly and helpful! This is the second time we have used the Latrobe Uhaul. Always a good experience! They go the extra mike!!

Devyn L.  |  First Impressions 
Clasificación:
5.0

Incoming and outgoing staff were extremely helpful and friendly

Greg H. 
Clasificación:
5.0

Kylie was great! She greeted us as soon as we walked in. Made everything easy to do. It's really nice to have pleasant people help you. Now days that's hard to find. Thank you Kylie.

carrie K. 
Clasificación:
5.0

Kylie Edwards your Gm. Top notch customer service. Above and beyond. You whole team was there when ever in needed. Super clean super easy tk use facility.

Zachary H. 
Clasificación:
5.0

Laural Plaza 30. Latrobe Pa. Your GM Kylie Edwards has the best customer pleasing ability I've ever met in customer service. The whole staff was there any time I was in need of anything. Above and beyond what there job is to do. You not only have a great company but also employees. Words cannot express how Kylie helped me in this time of my son and I in our time of need. Blessed to know there are wonderful people out there. Your facility is top notice, clean, everything you need is at your disposal and easy to get to. Thank you and god bless.

Zachary H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY B. 
Clasificación:
5.0

The person that took care of me I believe her name was Kylie. She was extremely helpful and very kind. You could tell she gave her job her all. As a business owner myself I will say that is hard to find. You have a valued employee there.

Tina N. 
Clasificación:
5.0

The location and staff were extremely friendly and helpful. The website and the app on the other hand are absolutely abysmal.

Ean E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy F.  |  First Impressions 
Clasificación:
4.0

The only complaint I have is that the pickup truck wasn't 4 wheel drive and it was the dead of winter. I couldn't get this truck to move for 2 days after a snowstorm. If you're renting in a place where is snows, you need 4 wheel drive. Other than that, the pickup was amazing! I used as a rental car for 3 weeks.

Leann N. 
Clasificación:
5.0

Nothing to improve on.

Samantha C. 
Clasificación:
5.0

The person who checked me in/out was especially personable and efficient!

Francis D. 
Clasificación:
4.0

The driver's side brake light/turn signal needs fixed. The light worked for just the tail light operation, but the turn signal/brake function did not work.

John M. 
Clasificación:
5.0

Truck was clean. But check engine light came on 3 miles down the road. Steering wheel was clocked so that it was going left to go straight. Also something in front end steering made truck sketchy when hitting bumps in the road. Employees were very friendly and accommodating. Picking another one up this Sunday. Hopefully don't get the same one.

Erik L. 
Clasificación:
5.0

Very helpful and accommodating

LISA M. 
Clasificación:
5.0

Everyone is very friendly and helpful. I will use this location the next time I need a truck. Quick and easy to rent here. I give them a big 10.

Jeffrey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda P. 
Clasificación:
5.0

Kylie is an awesome manager and I love this location in the future I will def come back and use UHaul again best experience

KRISTINA M. 
Clasificación:
5.0

Very professional

Erica N. 
Clasificación:
5.0

Keep up the good work

MATTHEW F. 
Clasificación:
5.0

We had nothing but a very positive experience with the entire staff. Kylie, Kim, Sally n Kristy were very professional, helpful, attentive n friendly. If all the facilities were run by these 4 women you would nothing but compliments. I realize there will be folks who will probably say negative comments about them but you will always have Karen's no matter what you do for them. We will be getting another uhaul truck later as well as a smaller storage unit n I can't think of any other place I would rather rent from than the Latrobe (old K Mart)

Devyn L.  |  Overall Experience 
Clasificación:
5.0

Great staff! Sally and Kylie were very helpful and courteous! Nice facility. Thank you!

DOUGLAS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

william C. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbra T.  |  Overall Experience 
Clasificación:
5.0

Extremely courteous and helpful

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSI S. 
Clasificación:
5.0

Great job

stremp S. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry S. 
Clasificación:
5.0

I cannot remember the name of my sales person that took care of me, but please find out who she is and give her a raise! She was amazing! She took care of all of my needs while taking care of everybody else in the store as well. Very knowledgeable, professional, friendly and just all-around great. She works at the Latrobe Pennsylvania U-Haul and she was there on December 13 all day long. She had a hat on but had short hair and face piercings. The only reason I point these piercings out is so that you can identify her. Gracias.

Misty E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
2.0

After driving for 30 miles when we loaded my side-by-side the hitch popped off of my truck It wasn't locked down The service person at the shop help me and we got it hook backup

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
5.0

Staff is very helpful, friendly, and knowledgeable.

loreen h.  |  First Impressions 
Clasificación:
5.0

Another great experience at UHaul! Love the efficiency of the staff!

Frank D. 
Clasificación:
5.0

Keep the customer service Rep that assisted me. My apologies I didn't get their name but they have a catch phrase “I'm living the dream” This person customer service game was on point. Will definitely make sure I use this location again.

Paula V. 
Clasificación:
5.0

Kylie was great. Renting has never been easier.

KEITH L.  |  First Impressions 
Clasificación:
5.0

One of the best places for secure place for your items

Peggy S.  |  Overall Experience 
Clasificación:
5.0

Kylie, Sally and the other young woman were allllll VERY HELPFUL N FRIENDLY!! We had a few hiccups but they took care of us VERY PROMPTLY!! If I could give more stars I would. Huge kudos to these 3 women for making our stressful move very stressful on their end. Gena n Devyn

Devyn L.  |  First Impressions 
Clasificación:
5.0

I interacted with three team members and all were extremely helpful and accommodating. Excellent customer service skills.

John C.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and courteous. The indoor parking for loading and u loading, plus the carts really helped!!

Devyn L.  |  Online Move In 
Clasificación:
4.0

All associates involved in the move in process were very professional, courteous and helpful. You have a great staff.

Elaina K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

robert k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

susan b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W.  |  First Impressions 
Clasificación:
5.0

Very Helpful Staff: James and Mike Thanks

Mike T.  |  Overall Experience 
Clasificación:
5.0

The guy,whoever he was,who opened my unit was amazing

Cassandra H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa K.  |  First Impressions 
Clasificación:
5.0

Everyone was professional and helpful. Unit is clean and easy access

DEBORAH L.  |  First Impressions 
Clasificación:
5.0

Great and friendly staff.

Larry K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William C.  |  Overall Experience 
Clasificación:
5.0

The best of everything. So nice I would move in there and live. From staff to building a number 1. I rented years ago from a private company had to throw all my stuff out and stand in the elements. This is like a resort.

Cheryl K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN E.  |  Overall Experience 
Clasificación:
5.0

Very good operation

rudy y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

SANDRA B.  |  First Impressions 
Clasificación:
3.0

At the Latrobe storage all the door access reader did not work and didn’t have 24 hour access

karen p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxie P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lynda t.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

john t.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Pam N.  |  Overall Experience 
Clasificación:
3.0

I feel like I was an inconvenience. Went in there two weeks ago and there were two guys who immediately got out of their seats to answers my questions and help me if needed. Went in a few days ago again and the two girls at the desk seemed like I was a bother, especially the one who primarily helped me.

Lukas G.  |  First Impressions 
Clasificación:
3.0

I gave an average score because I only used this unit for one week and was still charged full price . There should be some kind of refund in those cases or pro rated amount . $80 for one week is insane

Stacey C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K.  |  First Impressions 
Clasificación:
5.0

Very helpful, explained things well. Very good location.

belle s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

diana b.  |  First Impressions 
Clasificación:
2.0

I recently as of earlier today got a storage unit at one of your facilities and as we were done with payment of the unit, I was told I had to purchase a lock from the facility because mine was not acceptable. No where on the website or in the office does it say I am required to purchase a lock from your company. I had already purchased my own and was told it was not permitted. I questioned it and the guy who checked me out said he doesn't make the rules, I asked for it in writing to that he did not give me any information. I was not told what unit was mine, I was not told any information regarding access to the unit, the hours, how to use the loading bays, nothing. I was also told I needed to give someone else's contact information who did not live in the same residence as myself, to that I told the guy I had no one, and he told me I needed it in order to even get the unit, and that was not disclosed online during the reservation either. When I asked why, he said in case you don't pay. I had to ask for my unit number. To that I was handed a map and was told to have a good day. I have had units before, and this is by far the worst customer service I have had with a place. I chose this one because it is climate controlled. I got to my unit and found something yellow on the floor, which led me to believe there was vermin urine on the floor because my unit had a big black rodent trap. There was nothing near by to clean the floor, so I have to then bring stuff in next time I am there to address that issue. If there is rodents in the units, or a possibility, why wasn't that disclosed during the check out process? I figured with Uhaul being a well known company, you would have had someone working for you that really cared about the customer. I'm disappointed and upset at this situation.

Tressa N.  |  First Impressions 
Clasificación:
4.0

Disappointed that I didn't get the storage unit I wanted, but general manager went out of his way to make me happy. I was more than pleased with the service.

LOIS S.  |  First Impressions 
Clasificación:
5.0

Everything laided out great

rudy y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jeanine d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aliaya S.  |  Online Move In 
Clasificación:
5.0

Move in date is 6/15/2021!! Went in location to review facility and confirm details for MOVE IN JUNE 15th.

Beverly H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  Online Move In 
Clasificación:
1.0

First off they never state online that this facility is still being built and that it is a construction area. They left a new employee alone and when he tried to call the manager of the store to get help the manager turned his phone off. The manager of the store never called me back. They owe me money and one month of storage and I have not seen this yet. Another customer tripped over wires on the ground left uncovered for you to trip on.

Juanita E.  |  First Impressions 
Clasificación:
5.0

Waiting for the front access construction to be completed.

doug s.  |  Overall Experience 
Clasificación:
5.0

Every employee was very nice, kind, professional and helpful! I would highly recommend them! And their rates were very reasonable. I'm glad I chose U Haul storage and truck rentals! Fantastic service!

TONIA E.  |  First Impressions 
Clasificación:
5.0

Easy and convenient move. Very helpful and willing to answer all questions.

Hach C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN C.  |  First Impressions 
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