I reserved a uhaul about 2 weeks before I needed it. Your web site informed me that this location was closed on Sundays. I could use a self check in procedure to pick up the cargo van. So I signed up for that. About 2 days before my pickup date I received a message that the original location would not have a van available and I would need to use this new location. So I planned to pick up the van at the new location. I proceeded to jump through hoops to comply with all the self pickup requirements. Too my surprise, when I arrived, this location was in fact open on Sunday's and I had wasted all that time complying with the self pickup mess. BETTER COMMUNICATION on your part would have made the experience less stressful.
David S.Customer Reviews for U-Haul Moving & Storage of Largo
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Systems were down staff was not trianed. Only 1 person could assist
Paul N.I was charged for 200 more miles than I used and am still waiting on a refund. At this point I believe you are rip-off artists. I will be moving out of uhaul storage because obviously your company can't be trusted.
Linda D.The only comment I would give is that perhaps asking how many moving blankets one needs, we had way too many and they take up a lot of room! Other than that perfect!
Julie C.The customer service experience is lacking. The employees make you feel like your a burden, they do not communicate closing times accurately and the parking lot is very difficult to navigate when multiple people are returning vehicles . I'm just happy because I was able to get my belongings from IL to FL not damaged. But I decided to store my belongings at Life Storage because their customer service was extremely better than UHaul.
Jesus F.The only way in the climate controled area is on top of a hill the carts roll away from you n then u gotta hold the cart while you have to enter a code on 2 keypads n then rush before the door closes an u gotta repeat it again there's no loop around so if multiple people are loading or unloading I'm trapped in
Charles R. | First ImpressionsThe U-Box didn't seem to be safe very flimsy locking system but it arrived unopened
frank S.Been with U-Haul for 10 years I've never had any problems with them
JOSEPH S. | First ImpressionsThis location has employees well connected to the business and understand their duties. Quick paperwork, instructions, options, gas options. I had a Chevy pickup for a few hours. They fueled me up checked me out quickly so I could enjoy my weekend . U haul is a company that is important to those needing storage, transporting of their precious things mementos . It's not easy or non- expensive in my eyes … but their business really helps you achieve that goal.
ROBERT S.Nothing I'm aware of. The store is outstanding.
Hugh G.They lied, they delivered my ubox late. They keep saying it was in a different local then it was. I had to cancel my movers three times. They had no idea what they were doing. Then they made a new reservation for I new Ubox I didn't even know about. Complete inconvenience. Rude. Questioned my integrity. It goes on. I am filing a compliant with the BBB and Federal trade commission.
Rebecca P.Contents damaged en route, and filed insurance claim, but it's like dealing with another party....uhaul, the movers and packers and the insurance. 3 separate entities. And I am left in the dark.
Kurt E.Yes I would
Sheryl F.Please send a copy of the invoice after the equipment is returned.
TOM K.Honestly, it was a great experience. Not one complaint.
Casey M.They charged $100 for extra miles, but couldnt get a return when we didnt go near that many miles
Beth M.They didn't know their equipment and didn't give us good advice or full details on price or where exactly we should return the vehicle. You should be paying us to drive a vehicle north since I originally wanted something in Ohio and nothing was available.
eric G.Misty, the staff who transported the U-Haul box was very helpful and kind.
Luis C.Website and back end information constantly kept getting messed up at no fault of the employees. All employees were very friendly, knowledgeable, and were able to make it happen despite the system errors.
Michelle C.Quick with great customer service!
Sean S.Make sure the right reservation type is correct via in person or mobile. Also make sure that the vehicle has working A/C in it.
Patrick C.Everyone was friendly and courteous. Very professional and ready to help/
William S.No issue, efficient.
christopher S.Steering was so messed up it was hard to keep it in a lane. It took awhile to finally get the keys even though I did mobile checkin. I had to extend for an extra day as my place was not ready and first thing in the morning the store called and I had to return the uhaul. So I payed until 530 and had to drop off the uhaul at 9 am.
PAUL C.The rear tires must have been replaced. TPMS we're not installed so every time you started the van a tire warning was on the screen. I could see the tire pressure for the front tires but not the rear. I replaced a windshield wiper and was reimbursed when I returned. Other than that was a good van. Ford Transit averaged 21mpg over 1400 mile trip.
Vincent M.Wonderful assistant
MILTON G.Terrry and his crew were friendly and knowledgeable. The only complaint I had was the main answering service for U Haul. as well as the website.
Bunny L.My experience with uhaul has been the absolute worse experience I have ever had with a business. Wait times are extremely long, and then to make matters worse, I have never gotten fully complete information from a service rep. I get told one thing, then another, and then another. In fact I get told everything is great, and then get a call/ call back to find out that in fact it is not ok. All the representatives are very nice but the lack of consistent information is horrendous. Please, please, please improve this because I will stop using uhaul unless this is resolved.
Shelby D.This was my first ever rental with U-Haul, so I have no good reference to rate this location relative to any other location.
William W.The staff at this location is outstanding
DALE W.Nada
Mark T.New asst Mgr and workers in general. Location needs much training and customer service/ethic training.
Michele H.Made my move much easier after 10 hours of driving
ANTHONY D. | First ImpressionsTruck engine light was on! I felt like it was going to break down! It didn't want to pick up and go! But the customer service here was great! They helped me out great and was quick
Martika M.Nick & Mike were great!
Mary T.Nothing. Everyone was friendly and professional
THOMAS R.The staff was very friendly and helpful with everything that I needed, and the storage unit was easily accessible and clean the way that companies like that should be. I would recommend this storage unit company to everybody because the prices are good and easy to afford.
George T. | Overall ExperienceYour customer gave you the wrong email. That's not me. Your company should verify emails.
Eugene N.There were only two guys working that day. They were running line at counters AND running out to check in trucks & equipment rentals. Nick was above and beyond helpful. Mike I spoke with on phone today and he also was above nice customer service!
Mary T.Ample amount of equipment for all customers.
PHILIP G.After 3 times of rental reservations being changed, I was finally able to pick up my truck. The guy who set it up told me I had to come back the next morning to get the trailer hooked up. He was not working but found out it was going to be a charge of $20 to do this and we in fact did not need to come back. The trailer lights were not fully working, on and off but we were sent in the way. Everyone was very nice though and helpful.
Linda B.Always have a positive experience here.
James C.I believe her name is Tracy - she was very helpful and made the experience 5-stars!
Robert G.I have mixed emotions about my rental experience. First off, your website needs to be updated consistently. I went to this location because it showed it had a van for rent and a storage unit I need. Turns out they were 2 vans down and the storage units were unavailable. God bless Tracy, for getting me in a smaller moving truck I could drive. Also, I ended up calling 2 other uhaul storage places that the website had available units. Per the locations, nothing was available. I did find one eventually which is one of your old converted trucks. If I didn't already have movers coming, I definitely would have gone with another storage company like public storage who has 1st floor units and air conditioning.
vicki L.Sucks
Amanda O. | Online Move InThe lot attendant told me I would be emailed a receipt when I dropped off the trailer Friday afternoon, It still hasn't shown up and I need it!.
TOM K.Great customer service. Was a pleasure dealing with the folks there.
Brian P.When checking in to rent the truck, the screen/system kept locking up. Waste 20 minutes. People were nice. Truck was ok but steering needs alignment/toe in set. Glad it wasn't a long trip. Transmission shift was erratic. Noisy exhaust hissing like catalytic converter came apart and plugged the muffler. This will kill gas mileage. Ford truck. I was a mechanic at Ford and Ryder truck rental for 35 years. Diagnosis and repair.
james W.Charging mileage for local rentals needs to be waived. A 19.99 rental fee, turned into 81.00 plus the other 25.00 for gas replacement. I only had to move a very large box that didn't fit in my SUV from New Port Richey Florida to Clearwater Florida. With today's cost of living & gas being high, that rental price outrageous!
Linda B.Give a veterans discount
BLAINE P.Nothing, All Employees we're nice, helpful and polite! Location is easy to get in and out of and is a perfect location?
edye F.The gentlemen at this particular Uhaul location have attended to my moving and storage needs above and beyond. From honoring my free month of storage after my move to making sure I was able to sign into my unit at 12am at night, they were there. With stand up customer service, well lit and air-conditioned units, on the spot truck availability, hands down Terry and crew are the gentlemen I'd go to see for my Uhaul services.
Matthew M. | Overall ExperienceWas unable to pick up because the code was not available.
Carmen H.The only reason I would not give it a full 5 stars is because your phone system is awful, you can't reach anyone. Instead I had to drive all the way to the store to get questions answered. I set up autopay 4 different times and your system kept kicking me off randomly. The uneasy feeling waiting to see if the money would actually come out was not pleasant.
CRYSTAL F. | Overall ExperienceNinguno
ROBERT C.The customer service was excellent!!
Karl R.Terry the general manager and team were were awesome!!!!!! Great experience!!!!
Greg R.Awesome reliable experience. Hard to come by these days. Gracias
JenniferK H.Reserve what you need online or by phone. It makes the process so much faster and smoother.
Kirstie C.Do your homework on who you're asking to feel something like this out and what you have put them through before you send it
Robert H. | Overall ExperienceWas moving cross country from Colorado and had reserved the AC first floor room because we were moving large furniture into it. I called multiple times to confirm that it was still available. When we arrived after all day of driving it turns out that the storage we had reserved, for months, was no longer available and that we would have to call around to random storages to find one that is (virtually impossible day of). Called around and there was nothing available. We called back and told them and then they found a storage unit was available on the second floor with AC. They did not tell me that the "second floor" was only accessible by a ladder on wheels. This made moving all of our furniture extremely difficult both in and out. Other than that, everything went great. The employees were very friendly and helpful, though you could tell they were understaffed.
kelly m. | Overall ExperienceNever answers the phone, not really busy always so not sure why. Stuff got auctioned and they allowed the person who bought it to also take my important paperwork when the GM stated to me that it wasn't allowed. Still have yet to get my paperwork back. The ball was dropped and no one seems to care everything is just kind of brushed off.
tichina r. | Overall ExperienceThe best storage facilities that I have ever had! I would recommend U-Haul to my family and friends. Thank you for all your help.
Kim B. | Overall ExperienceVery convenient and hours to access storage were great. One thing that I didn't like was the fact the rate changed every month. It started in the $60s and towards the end I was paying $80s. Also I finished my contract 3 days earlier but there wasn't any adjustments for that.
THOMAS P. | Overall ExperienceMy unit did not smell very good. The back part of the trailer leaked and there was a puddle on my photo boxes. Did not ruin my photos due to packing them in a plastic box.When I mentioned it to the check out person, he was not concerned. The unit was very secure but not well lit. This was my 3rd storage experience and my other 2 were very clean and dry.
Brenda T. | Overall ExperienceI still have a unit there actually a couple. The staff is amazing always. That's the only reason I chose this location. They do need more lighting on back units by the rocks but other than that great location
ROBIN S. | Overall ExperienceVery helpful
Adam F. | First ImpressionsEasy
Annette T. | First ImpressionsIt was nice having a unit there but had to move and go bigger for the price. Thank you for being of help..
Ashley C. | Overall ExperienceShe was very easy to do business with. She explained the whole procedure and showed us all the steps in an understanding way. Gracias.
Brenda T. | First ImpressionsGentleman at counter even help me with an entertainment center carrying it in as I was by myself,,,,,5 stars pleasant first experience
Thomas K. | First ImpressionsUhaul offered lot more storage for your money, then what I had previously experienced with another storage facility. The non air conditioning units was not dusty with bugs but very clean and air tight. I will definitely use uhaul storage again and refer all I know. Thanks for a great experience which is a rare find these days.
Daphne H. | Overall ExperienceThey never answer phone or emails and my account was messed up from the beginning. I sent several emails and so did my son . I have never had such problems with a U-Haul in my life. My son went in to pay our bill in September and had to wait over 30 minutes in lobby and then he asked for a receipt and waited again for at least 15 minutes said he would email and close it out but it never happened.
Michelle D. | Overall ExperienceElijah your employee is a huge asset to your company for the fact that he gives above and beyond help with your customer. I am in a very stressful situation and he was so pleasant and informing and very kind to me in this sensitive situation I'm in. He's an absolute gentleman in this crazy world we are in today.
Janette V. | First ImpressionsContacting the store on 66th Street and Ulmerton is next to impossible.
Stacey F. | Overall ExperienceSliding door access card doesn't work 1st all time takes 2-3 times to open. Lighting in space not working. Common area lighting turns off. Locker too far from sensor. Mentioned to staff said that area was an addition and that's the way it is. Safety concern too dark and tripping hazards
David e. | First ImpressionsThe only issue I had was that I had to cancel the unit 3 times after receiving late fee notice and then a lein notice (on a empty unit).. uhual customer service finally resolved the issue for me.
Tina S. | Overall ExperienceOnly issue was we purchased a U-Haul disc lock as we were advised to, but that lock was incorrect for our unit which we didn't realize u til after hours.
MERISSA S. | First ImpressionsSafe and clean storage unit. Staff exceptional.
diane l. | Overall ExperienceI was pleased with the condition of the facility. It was in very good repair, it was very clean, and the climate control was very evident. I found it to suit my needs very well. The location is excellent!
Michael E. | Overall ExperienceI literally felt that the customer service was poor got a lock on my storage unit for no reason mistake of one of the representatives that work there and she started to argue I made a video of her she should be in jail not trustworthy
Anilia P. | Overall ExperienceThe team is friendly, knowledgeable and very accommodating. I had a very last minute need, and they met it perfectly! Thank you all!
Michael E. | First ImpressionsQuick service and very thorough.
CRYSTAL F. | First ImpressionsSuper nice people. Thanks for helping me get the best size storage based on partial information and not just saying get a big one. Excellent job!
Tim F. | First ImpressionsDavid and the rest of the staff were great to work with. They all do an amazing job.
RD B. | Overall ExperienceTerry was a great help
STEPHEN L. | First ImpressionsThe staff was friendly courteous and extremely helpful
scott s. | First ImpressionsVery helpful and friendly staff
Rhonda P. | First ImpressionsI can't thank the stuff enough for always being professional and Advising me in my storage and moving needs. You should always go with the U-Haul boxes and the U-Haul packing material ! just saying... I'll definitely use this facility if I need to store again...
fernando h. | Overall ExperienceEveryone and everything was great about my experience was perfect! Courteous , friendly and very helpful staff!
Thomas F. | Overall ExperienceExcellent Service and though it's an additional $10/month for 24hr Access it's worth having. The only downsode, at least for the smaller units, is that there is no elevator (not many steps at least)
Chris H. | First ImpressionsGreat customer service from all of the staff. I would recommend this location to all of my family and friends.
rudolph J. | First ImpressionsExcellent interaction with the staff, highly recommended.
Scott D. | Overall ExperienceRenee was the most pleasant and professional uhaul representative that I have ever dealt with. She was cheerful and accommodating and very knowledgeable. She was so helpful, she's a keeper
Patrick R. | First ImpressionsGreat
richard b. | Overall ExperienceJoe was amazing I was given 4to6 weeks2live he helpedme my storageunit 4my kids&and I’m very thankful for Joe 5*****& Debt Free 4 my kids.Santa Joe the kids said.
Bree M. | Overall ExperienceWaited 1 hour past the stores opening time for someone to show up and open the store. The unit we had rented was suppose to be large enough to hold the furniture from a 2 bedroom apartment. No way!
William E. | First ImpressionsNinguno
Tammy E. | Overall ExperienceJoe is awesome
joe t. | Overall Experiencenice service
Gary W. | Overall ExperienceThere was rat droppings over everything and roaches were seen in the building. Staff was scarce when trying to check out for good.
megan h. | Overall ExperienceJoe was very helpful with everything I needed
josh c. | First ImpressionsUBox was delivered and picked up promptly by Nikki.
George G. | Overall ExperienceIt was a pleasure to have done business at this facility. The products, services, and staff are awesome!
JAMES C. | Overall ExperienceI was happy when I placed my reservation, upon arrival though I discovered that the unit reserved for me was occupied by a former customer. This required me to take a unit upstairs instead of down st
Sheldon D. | First ImpressionsVery professional and great service
don g. | Overall ExperienceI didn't use the facility but rather had a u-box delivered. The staff were very professional and client-facing. Would recommend to anyone as an alternative to other pod like products or trailer.
kathleen h. | Overall ExperienceGreat experience and was so helpful with moving state to state.
Sarah O. | Overall ExperienceOne was rude to hang up phone. I gave direct instructions to deliver & someone is waiting and they delayed for 3 days. The truck destroyed lawn with truck which wasn't needed. some staff knew nothing
George K. | Overall ExperienceNicole was so helpful. The whole process was very smooth.
Cathy C. | Overall ExperienceVery nice and informative staff
Kaleena R. | First ImpressionsAt first, the young man that was helping me said he could not change the date that I wanted my Uboxes delivered. He eventually figured out how to do it. Nikki delivered them the next day.
Nathan T. | Overall ExperienceExcellent staff, well maintained, highly recommend this location. Left another well known storage facility / competitor due to poor management and from Day 1 with this Uhaul location I was impressed!
Kenneth B. | Overall ExperienceExcellent customer service
Janice G. | Overall ExperienceExcellent customer service
Janice G. | Overall ExperienceStaff went above & beyond to help with coordinating pick up of the containers etc.
Janice G. | Overall ExperienceDelivery of uboxes was never on time. Nearly delayed the sale of my home. Will never recommend
natalie c. | Overall ExperienceThe staff was always very helpful and kind. When I was moving out of my unit they even offered to assist me.
Erica D. | Overall ExperienceThe staff was polite, friendly, and professional!! They helped me to make my use of the facility easy and productive. I would highly recommend this U-Haul facility to any prospective customer.
mark f. | Overall ExperienceVery helpful and courteous staff headed up by the owner. Definitely recommend.
Alex B. | Overall ExperienceThe delivery drivers were awesome!!
Galdina V. | Overall Experience.
GARY E. | Overall Experience.
GARY E. | Overall ExperienceEverything was great. Thank you
jenny f. | Overall ExperienceNeed other options in the questionnaire. We did not use the facility but the POD. The POD was pickup from Co.without any notification. The delivery was very late. No one called to update. Never again
Jazmeen S. | Overall Experiencetook 75 phone calls to get our pod delivered, a week late and after sitting the location for nearly 4 days. Delivery was promised between 10-2 and finally showed up at nearly 6pm. My wife was angry.
Scott B. | Overall ExperienceDelivery was on time Pick-up was also You should include drop off and pick up in the advertised price online 180$ in Tustin,California and 80$ in Seminole Florida.It should be door to door . I did
Kevin H. | Overall Experiencerecommend this U-Haul Storage Facility to a friend
Istvan B. | Overall ExperienceLove U-Haul.
Marlaina M. | Overall Experienceneed more space for comments! broken lock. broken leaded glass lamp shades. all good except driver who picked up box RUDE. after spending $1300. i expect MORE. would use again.
Matthew M. | Overall ExperienceEverything went pretty smoothly. Would use them again.
Sandra F. | Overall ExperienceEveryone there was extremely helpful and nice
Jessica B. | Overall ExperienceGood uhaul
THANH D. | Overall ExperienceThe U-boxes were picked up on time and delivered when requested. There was no damage to any of the contents and I could not ask for more friendly and competent associates.
John S. | Overall ExperienceService was perfect. Right on schedule. Very happy.
patricia l. | Overall ExperienceVickie was so helpful. She went out of her way to help me find my tag registration that i had accidentally put in my ubox. Great crew at this location.
JEFFREY M. | Overall ExperienceCompleted a U box move between Philadelphia PA and Largo FL using EZ Move helpers. The move was completed on schedule without loss of property and I am very satisfied. No = site not visited.
patricia h. | Overall ExperienceEverything was seamless:
Carolyn S. | Overall Experience