Comentarios de los clientes para U-Haul Moving & Storage of Largo

From start to finish returning with little bit tricky found a few places it wouldn't take it cuz it had a trailer for the car but overall it was wonderful

There was no communication about delivery as there was supposed to be. I never got a call the day before to give me the window. I finally had to call around 4pm the day of the delivery after still hearing nothing. There had been some issue with the truck, but it would have been nice to be in contact with me. It only gave me from about 6pm until the next morning at 12 to load everything which was slightly annoying.

This location took my Uhaul after the location we were originally sent to (Hitch World) refused to take my truck.

U-box arrived damaged. It was not delivered to our door as in contract. We were obliged to rent a truck, unload U-box, load truck, unload truck at location, and return truck at our own expense. All this at 88 years of age. Very unsatisfactory. The price quoted for use of U-box did not include pick-up costs and delivery to door costs.

Dave was absolutely awesome! Very professional and friendly! Thank you Dave!!

Answer the phone instead of letting them roll over to a service. I heard that lots of u-haul staff are defaulting to the covid offered service and it's annoying to customers. The young man that helped me (I got his name but forgot to write it down before my trip) was very kind and helpful. And Vit corrected my account as requested without my having to follow-up.

Staff were very friendly and helpful.

Job well done tank you

excellent service 5 stars all around

Overall real good

Clerk was rude and slow.

I use uhual a LOT. This location is the best people I've ever worked with. The people there always no matter what's going on in there lives are so present. I always walk out with a smile. Only reason I'm taking the time to write this. If I made the rules they would all get a raise. Please let t hem know

Absolutely PERFECT!!!!! As usual! The BEST!!!!!!

Get accurate mileage readings. A 20 rental and 27 miles does not cost over $170..i needed to get a refund afterwards.. Good thing I returned the truck during business hours.

Friendly and courteous staff. I've done business here before and outstanding help.

They need to hire personel whit better people skils I hade some lady call me to make sure they the truck was coming back on time and she was extremely rude she doesn't know how to talk to poeople whith respect I always rent there equipment and never had bad experience except for this Location

Nothing I can think of. That's why I always come back. Your staff is great. I get in and out quickly, even when you're real busy. I drive by 3 other uhaul locations to rent from this location. Best uhaul store I ever been in!!!

Vanessa did a superb job.

I was charged for a utility dolly I never used. There is one inside the truck as well as pads. Neither was used. I had rented an appliance dolly. This location charged me for both. I have been trying to reach the store to have them correct. On hold over 20 min. Terrible service!!!

Worker was unprofessional and yelled at me because i called to tell him i was in er and would not make deadline

Very impressed with the customer service and equipment at this location.

Picture of great communication

Friendly employees!

I had a great experience picking up the truck they were nice and when i returned it the guy was also nice cant remember his name but i would definitely use this location again

Awesome as usual!!

Renee and her team were extremely helpful and accommodating. She made me feel very confident and at ease with my move. I highly recommend this uhaul location!

You charged me for a months rent on my storage and I got the boxes out before the first month was over. Also, the wait time in talking to someone is awful. Way to long

My only complaint would be that it takes awhile to get to speak to someone on the phone.

I put aroun 24 miles on the truck and they charged me for 55 miles. Not nice.

While driving a Uhaul cargo van. Ants kept coming up through the dashboard. Every time I killed two ants, another two ants would come up on the dashboard. They just kept coming up. It was annoying. However, I did make a complaint about the ant 🐜 problem when I returned the cargo van.

Rennee is ABSOLUTELY awesome! An exceptional person/employee! you are very very lucky to have her!! WOW!!

Need to have been customer service with the people that hook up the equipment. The gentleman that hooked up the car trailer was rude, drove the truck like he was on a race track - which the truck was loaded with all our items. The trailer needed a light bulb changed and instead just said we needed to go to another location to find a trailer. Another gentleman stepped in and helped us.

Renee a very ride and unprofessional. She accused me of dishonesty when in fact uhauls employees miscommunicated with each other. Renee refused to listen to my explanation. I called first thing Monday morning to address my rental contract and finish it out and was harassed without cause and renne threatened my credit by falsely claiming that I would have to deal with collections now... When I asked to speak with her boss and for her I.D. number she hung up the phone. I am extremely taken back by the lack of customer service and communication at this location... You would think that since they only have a couple beat up uhaul trucks in their lot that they would compensate by having, at minimal, decent customer service but that is far from the case... DO NOT USE THIS LOCATION. thanks Renee

Horrible ubox experience. Moved my drop off location without permission or notification. Called Ubox for an update on location they hung up on me and went off. Horrible service.

Had a great service experience and would recommend highly. I would consider using them again if needed. :)

Everyone at Uhaul was amazing and very helpful. I will recommend UBoxs to everyone.

Very cordial staff at the location I went to. The young lady that assisted me was very professional and pick up, drop off personnel were efficient and friendly.

good job...thanks you...

everyone is so helpful i am 71 and get the best service

The place I dropped off was pathetic. They charge me $5.33 for fuel and I returned it exactly at the spot that I received it. They charge me $25 for a pet hair that couldn't have taken that long to blow out. They were very few hairs. They said there was a liquid on the floor. My dog doesn't P and poop indoors. She did not do that. I will never use U-Haul again because of these people at the Location where I dropped it off. I've been using U-Haul for 10 years and I've never been charged like this. This is the end to our relationship.

DIRECT one way rental didn't include enough mileage.

Overall great experience, bit of confusion with delivery date to new location.

Nothing to improve upon at this location, from the management on down the people are/were very helpful and friendly. I rate this location as an "A+". Will continue to use this location, but then again all the locations in this area that I've have used have been very well managed.

Everything I visit this location the staff are friendly, this is a busy location and training on the computer system needs to be improved so they can service the customer better and quicker

Absolutely awesome as usual! Thank you!!!

Probably one of the worst experiences I've ever had. I would pay double what I payed to never ever go through that again

Great service and quick as it relates to returning the trailer. Attendant was very kind

Keep up the good work

The GM is awesome. Everything seemed to be fast and efficient.

Not a Thing

perfect place to rent from

It arrived two days early but they could no deliver it until the due date. on the 14. My daughter could have used the extra two days to unpack before going back to work on Monday

The staff was friendly courteous and extremely helpful

Very helpful and friendly staff

I can't thank the stuff enough for always being professional and Advising me in my storage and moving needs. You should always go with the U-Haul boxes and the U-Haul packing material ! just saying... I'll definitely use this facility if I need to store again...

Everyone and everything was great about my experience was perfect! Courteous , friendly and very helpful staff!

Excellent Service and though it's an additional $10/month for 24hr Access it's worth having. The only downsode, at least for the smaller units, is that there is no elevator (not many steps at least)

Great customer service from all of the staff. I would recommend this location to all of my family and friends.

Excellent interaction with the staff, highly recommended.

Renee was the most pleasant and professional uhaul representative that I have ever dealt with. She was cheerful and accommodating and very knowledgeable. She was so helpful, she’s a keeper 🙂

Great

Joe was amazing I was given 4to6 weeks2live he helpedme my storageunit 4my kids&and I’m very thankful for Joe 5*****& Debt Free 4 my kids.Santa Joe the kids said.

Waited 1 hour past the stores opening time for someone to show up and open the store. The unit we had rented was suppose to be large enough to hold the furniture from a 2 bedroom apartment. No way!

None

Joe is awesome

nice service

There was rat droppings over everything and roaches were seen in the building. Staff was scarce when trying to check out for good.

Joe was very helpful with everything I needed

UBox was delivered and picked up promptly by Nikki.

It was a pleasure to have done business at this facility. The products, services, and staff are awesome!

I was happy when I placed my reservation, upon arrival though I discovered that the unit reserved for me was occupied by a former customer. This required me to take a unit upstairs instead of down st

Very professional and great service

I didn't use the facility but rather had a u-box delivered. The staff were very professional and client-facing. Would recommend to anyone as an alternative to other pod like products or trailer.

Great experience and was so helpful with moving state to state.

One was rude to hang up phone. I gave direct instructions to deliver & someone is waiting and they delayed for 3 days. The truck destroyed lawn with truck which wasn't needed. some staff knew nothing

Nicole was so helpful. The whole process was very smooth.

Very nice and informative staff

At first, the young man that was helping me said he could not change the date that I wanted my Uboxes delivered. He eventually figured out how to do it. Nikki delivered them the next day.

Excellent staff, well maintained, highly recommend this location. Left another well known storage facility / competitor due to poor management and from Day 1 with this Uhaul location I was impressed!

Excellent customer service

Excellent customer service

Staff went above & beyond to help with coordinating pick up of the containers etc.

Delivery of uboxes was never on time. Nearly delayed the sale of my home. Will never recommend

The staff was always very helpful and kind. When I was moving out of my unit they even offered to assist me.

The staff was polite, friendly, and professional!! They helped me to make my use of the facility easy and productive. I would highly recommend this U-Haul facility to any prospective customer.

Very helpful and courteous staff headed up by the owner. Definitely recommend.

The delivery drivers were awesome!!

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Everything was great. Thank you

Need other options in the questionnaire. We did not use the facility but the POD. The POD was pickup from Co.without any notification. The delivery was very late. No one called to update. Never again

took 75 phone calls to get our pod delivered, a week late and after sitting the location for nearly 4 days. Delivery was promised between 10-2 and finally showed up at nearly 6pm. My wife was angry.

Delivery was on time Pick-up was also You should include drop off and pick up in the advertised price online 180$ in Tustin,California and 80$ in Seminole Florida.It should be door to door . I did

recommend this U-Haul Storage Facility to a friend

Love U-Haul.

need more space for comments! broken lock. broken leaded glass lamp shades. all good except driver who picked up box RUDE. after spending $1300. i expect MORE. would use again.

Everything went pretty smoothly. Would use them again.

Everyone there was extremely helpful and nice

Good uhaul

The U-boxes were picked up on time and delivered when requested. There was no damage to any of the contents and I could not ask for more friendly and competent associates.

Service was perfect. Right on schedule. Very happy.

Vickie was so helpful. She went out of her way to help me find my tag registration that i had accidentally put in my ubox. Great crew at this location.

Completed a U box move between Philadelphia PA and Largo FL using EZ Move helpers. The move was completed on schedule without loss of property and I am very satisfied. No = site not visited.

Everything was seamless:

First time moving and user of U-Haul. Great experience.

EXcellence

Every thing was great,

not 5 stars for one reason, the creditcard reader took 4 try’s to work. The man checking me out was kind and apologized for the inconvenience, stating it often breaks but higherups won’t replace it

Excellent customer.service, friendly staff, easy process. Highly Recommended

Greatfacility, great service!

All staff were pleasant and helpful. Joe was outstanding. I would definitely recommend this facility and Uhaul in general.

Very good

Good job

Good experience working with the company as I move across the state.

Rented a pod to hold kitchen cabinets. It kept them clean and dry for 6 months! Thank you!!!

Great!!!

I selected uhaul to assist me with my move to Clearwater FL was a big mistake My ubox was late by 8 days but one of my ubox was shipped to the wrong city & I had to drive 8 hours to get it Bad service

Great concept and personnel. I have already recommended this service to others. Thank you!!

The team was very responsive to my calls and had absolutely NO problems at all which is very refreshing. Thanks!

No communication what so ever! Pods came w/bugs and wet pads.. was told I would get a refund for the delivery but was charged due to them arriving 2.5hrs late I will call corporate and BBB

Staff was very helpful, professional, and friendly.

The use of a U-Haul Box exceeded my expectations! ALL of the personal, both on the telephone and delivery/pick-up of box, were efficient and polite. I would use again and recommend to others.

Very good way to ship and send large household items for family members, would be great for moving. Very fast, accurate and secure! Great value for the price!

Received email that U-box had arrived but when I called to ckeck they had no record of it. After a fearful day it was located and everyone was very helpful and accommodating.

Good

We rented a UBox for a garage project. The box arrived on time and was picked up when asked - even with a change in the date for pick up. It was easy and secure.

My "no" answers are really N/A. I never visited facility. Had truck delivery of uBoxes. Was hard to get correct number to contact facility and received no call when boxes arrived as stated in email.

Very convenient

Excellent staff! Professional, courteous and patient. I hope they are paid well..it would be money well spent. I will spread the word'! Thank you