Comentarios del cliente para U-Haul Moving & Storage of Largo
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Largo
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Bridgepoint C. en
Double check system or buddy check that trailer is attach securely to customer towing automobile.
dale e. en
Friendly staff
Kelly F. en
The guy’s were knowledgeable and friendly
Kelly D. en
The manager was rude kept on interrupting my transaction with the nice guy Ian? That was helping me.while the manager was on the phone with other customers. He kept grabbing things out of our guys hand and being rude. We were very uncomfortable with him. The guy helping us was wonderful. Very knowledgeable. And professional.
Debbie K. en
Used this location several times with other family members never disappoints..staff is friendly and helpful. Thank you once again
chad h. en
Great job and very quick!
Cathy W. en
One sculpture was broken. The packing was not as smart as I had thought when the movers was putting the stuff in. Filling the last bin was a little bit rushed in my opinion and might have created a few smooched stuff, scratches on furniture and a broken wooden sculpture.
Delia G. en
KEEP UP THE GOOD WORK
Joanna D. en
terrific service , always helpful and eager toplease..
Diana V. en
Walk the customer out to the truck instead of just giving them the key and say "here ya go". My first truck had a giant nail in the tire and if I didn't do a walk around the truck I would've been driving with a possible flat tire. It was switched out with another truck and went about my move.
Robert P. en
Rented from this location many times. Professional and friendly staff.
zinia s. en
The staff was very friendly and helpful
Matt K. en
Van was in great shape. Staff was courteous and helpful in my purchase of packing supplies.
DAVID B. en
Customer service is excellent and very professional. Will definitely use this location in the future and will definitely recommend this location.
LAURA L. en
Gary and Dale are fantastic. They've always gone over and above to help with any issues I've had with trucks and storage units. I've been renting from them for years and they've always been more than helpful, even making sure to pass out cold water while I've been loading and unloading trucks and my storage unit. Couldn't find nicer people.
Bill G. en
These guys are the best.
Tim G. en
friendly & helpful employees
Frank P. en
Thank you
IESHA G. en
The best service!!! Joe is always amazing!! When I move again I will use this location ONLY!!!!!!
andres c. en
Food and beverage machines
alejandro h. en
Solo sigan haciéndolo igual y eso está muy bien .felicitaciones lo hacen exelente
colleen y. en
Great customer service all around!
arron marie w. en
The U-Box drivers were just perfect. They kept me aware of the process through every step. The items arrived safely and a day early.
Kevin H. en
I reserved a utility trailer online for pickup the next day. When I arrived at the location where was to be picked up, I was told that there were no trailers available. After the clerk made 2 failed attempts to contact another UHaul location, I instead drove to that location. There I was also told that there wasn’t a trailer there, either. The clerk contacted a 3rd location and the employee stated that they did have a trailer available. When I GPS’d the location, a different store, closer than where I was heading, came up, so I decided to try it 1st. I arrived there and although the sign clearly stated that they opened at 7am(and it was well past that time), the doors were locked and no one was there. I then drive to my 4th UHaul location where I finally was able to get the trailer I needed. Although I reserved it online for pickup at a specified time, I spent more than an hour getting what I needed. Ridiculous !!!!
margaret k. en
Marie, who delivered and pick up after we unloaded was absolutely Professional and Informative! She made what usually is a very stressful situation pleasant! UHAUL has an EXCELLENT Employee with Marie! Be good to her she is a GEM!!!!!! THANK YOU MARIE!!
Mike E. en
Helpful and pleasant staff.
Larry S. en
We had problems with the equipment the entire time down, electrical. The people at the drop-off location took the time to locate the problem, the connection module, and fixed it. Even though they couldn't repair it at drop off time, they did set an appointment for it's repair.
donald n. en
Not much, everything went very smooth! Service was great, will definitely recommend.
thomas b. en
We were extremely impressed with our service from uhaul and we will definitely recommend the ubox to any of our fiends who may be moving local or long distance!
randy m. en
Friendly and helpful staff.
Zach G. en
Good Customer Service
Ray B. en
You did an excellent job No complaints Ray & Bonnie Beach
Ron L. en
Called first 2 closer locations but did not have availability for same day. Had to drive a little further but overall a good experience.
Zdenek A. en
Profi job
Wilfredo L. en
None
larry s. en
As odd as this sounds, reading material other than U-Haul business magazines. A morning paper, something of local interest. Other than that, was extremely happy with the service received!
Laura H. en
We should receive credit for the extra gas we put in. The attendant in Cape Coral said the truck only got 8 miles per gallon.
diane b. en
the address provided takes you to a building that then points you a few doors down - location could be better clarified on website or followup confirmation. It wasn't a problem, just could be better explained. Staff was very friendly and customer service great.
Matt V. en
If you go here make sure you check their work before you just drive off! The "new" guy they claim did it didnt put my exhaust back into place and didnt tighten the hitch bolts. both kind of big deals when installing a hitch. they were quick to fix it but just make sure you check.
Gary W. en
nice service
John M. en
I was charged 20 dollars to load my car onto the trailer I have used U-Haul several times and have never been charged before.
John M. en
I was charged $20 to load my car two months previously I rented the same set up and was not charged they loaded it for free and they unload it for free
TERRY S. en
Used the night drop. Got a call and said that they couldn't find the key. Called the office several times and was put on hold and gave up until they called me.
steve s. en
Maintain your current status.
Michael S. en
Easy no hassle rental.
renee r. en
Letting us know why the delay and exactly when it'd arrive would be helpful. Hiring moving help was great. Overall, a good experience. I'd recommend U box and do it again. Great customer service.
JASMIN S. en
Everyone was friendly and very efficient Great staff! Thank you for quick service
Philip G. en
Best store in the organization! Fast, Friendly Service!
Michael M. en
Great service! I got pulled over at the Florida Ag inspection station which apparently I had to stop at. I was not aware that I needed to stop or I was sleeping during that part of the instructions. May want to point that out for people crossing state lines in the future
Anthony B. en
Professional
Brian S. en
Young man that help me unload the trailer was polite, friendly and made the return easy.
Gael W. en
Give me the van I used
megan h. en
There was rat droppings over everything and roaches were seen in the building. Staff was scarce when trying to check out for good.
JODI K. en
I had to put air in 2 of the tires
conrad r. en
the work was done well But the scheduling was not very good .I had to brng the car back the next day. Thank you.Conrad Robert.
kim m. en
Extremely Helpful and Considerate towards our situation! We were treated with Kindness & Compassion..Great Customer Service!! Thank you!
Beau B. en
Overall experience was terrible. Booked a week earlier at location near our house. Got a call morning of our pick up that truck never got returned and have to drive to another location 15-20 min further which of course means more $ for us since what we were picking up was close to our house and location we chose that couldn’t accommodate. Won’t be using u-haul anymore. Just wasn’t a good experience. Will use Home Depot trucks. Very expensive too.
Michael s. en
if I owned a company, I would hope to have a crew as well trained and helpful as yours
Thomas K. en
Need more staff between 6-7PM on a Friday
michelle l. en
Great experience with both the Florida and Tennessee staff.
Amanda H. en
U-Haul was great. Thanks!
AMY M. en
I called the day I received the bill which charged me for $43.50 in gas a filling charges. I was told that the gas was filled to a quarter of a tank but it wasn't and there were so many people in line that I told them when I came back that I filled the tank to the same line that I got it in. The guy on duty said not to worry, that he would make sure I didn't get charged. When I called the day I got the charges someone said they were filling out paperwork to put in for a refund of the $43.50 but it has now been 16 days and I haven't heard a word. My number to call is 813-765-4320 and my name is Amy.
Sandra B. en
This was the most fantastic experience, I shipped a U Box to my son in Chicago. Amazingly there were no problems with this process on either end. The local delivery staff in Florida was super nice, helpful & professional. Everything about this went better then could be expected. Nothing broken, communication super and helpful!
EUGENE C. en
truck was 1/4 full of gas i would have preferred it to be full. Joe the manager is very nice guy and help full.
terry k. en
I can't think of anything, I was in and out very quickly and Joshua was very thorough on explaining everything for the rental.
josh c. en
Joe was very helpful with everything I needed
George G. en
UBox was delivered and picked up promptly by Nikki.
RICHARD F. en
Great people all the way around
Vincent L. en
When I got to UHaul, I spoke with the attended about the fact that I would not be able to return the truck on its due date by the time requested on the reservation. I asked if I should change the reservation date and pick the truck up later in the day so that I didn't get charged for 2 day. I was told not to worry. Turns out I got charged a second day for returning the truck a couple hours late. The Uhaul employee lied to me which impacted my decisions making which resulted in additions cost which were unnecessary. You may have just lost a returning customer if this isn't handled. Thank you,
Lisa K. en
They tried to double charge me for rentals and messed up my whole budget for 2 months. They also wouldn't put the box where I wanted it in my driveway with out a fuss. They also didn't have the tools available to get the screws out of the box when it arrived, I had to supply them.
Karen T. en
Representative not very friendly. Needs education in customer relations.
TERRY L. en
Outstanding Customer Service!!
JAMES C. en
It was a pleasure to have done business at this facility. The products, services, and staff are awesome!
brian m. en
Joe Popisil , mgn was great servives done gr8
WILLIAM J. en
When I picked up my trailer I told the agent I was taking a trailer one way to Georgia when I ride to drop off the trailer I was charged a wrong destination fee because agent did not properly fill out the paperwork now I'm fighting with U-Haul to get my money back
Veronica H. en
Not a thing! A great location. They get you in, and then get you out.
Lisa R. en
The drivers in both locations were extremely accommodating and very nice. The entire experience was very positive. We would reccomend using the Uboxes and would use them again in the future.
joy m. en
Courteous staff, fast installation and all questions answered for my appointment. This is the second hitch installation on a vehicle at this facility for me.
deb d. en
Watch the back door. Make sure the latch is completed locked before opening the door completely or it will get stuck!!
Tony R. en
awesome service
KEVIN K. en
4 days after returning the truck I received texts telling me there was damage and I owed more money. I clearly did not Jackson laughed when I asked him why I would get this. He laughed and said he didn't know. What an asshole for an employee.
FRED BERNARD J. en
Every thing was nice
Philip G. en
I choose to do business at this location because Joe is customer oriented! As long as Joe is at this location you will continue to get my business.
Bill S. en
All was excellent
Blake F. en
Must sure that the seat belts in the U-Haul work and make sure the truck has gas in it
mary s. en
Your U Haul personnel installed my hitch as well as rented me the trailer. They were very professional, friendly willing to please. I have nothing but good thought regarding this location . Mary Sherfick
Richard H. en
not much
stephanie h. en
N/a
John M. en
I've used this location in the past. I will continue to use it, due to the good service
Margaret H. en
Your customer service and scheduling department SUCK. You can contact me for a formal complaint! After the hassle that YOU put me through, I should receive my money back!
Charles S. en
Super Smooth Transaction ; nothing to improve
Tonya C. en
Nothing, pickup was fast and easy. Drop off was fast and easy. The rates are good. Everyone was nice and helpful.
Robert C. en
Absolutely nothing !! It’s was amazing !! Prices are great!
Philip G. en
Joe and his team always take care of my needs in an expeditious manner. It's a please to do business with them!
KEVIN E. en
Great service overall. The dimensions of the flatbed trailer that I picked up could be describe accurately though.
TOM K. en
Continue what you are doing. Staff is great to work with throughout the day. Thanks for all the help!
Yadira G. en
Yes good service
RICH M. en
I rented a 26 foot truck and it turn out that he made a mistake and they had an 8 foot pick up on hold........I have used this location many times and this is the first time this has happened...........
barry m. en
This was the first time I had rented a vehicle and the experience was professional and very efficient. The staff were helpful and accommodating.
Walter B. en
Awesome as always
Sheldon D. en
I was happy when I placed my reservation, upon arrival though I discovered that the unit reserved for me was occupied by a former customer. This required me to take a unit upstairs instead of down st
Yolanda T. en
I feel that I was not give the proper instructions about the truck. The Air Conditioner was not work and temp outside was almost 90degrees
don g. en
Very professional and great service
kathleen h. en
I didn't use the facility but rather had a u-box delivered. The staff were very professional and client-facing. Would recommend to anyone as an alternative to other pod like products or trailer.
Sarah O. en
Great experience and was so helpful with moving state to state.
George K. en
One was rude to hang up phone. I gave direct instructions to deliver & someone is waiting and they delayed for 3 days. The truck destroyed lawn with truck which wasn't needed. some staff knew nothing
Cathy C. en
Nicole was so helpful. The whole process was very smooth.
Kaleena R. en
Very nice and informative staff
Nathan T. en
At first, the young man that was helping me said he could not change the date that I wanted my Uboxes delivered. He eventually figured out how to do it. Nikki delivered them the next day.
Kenneth B. en
Excellent staff, well maintained, highly recommend this location. Left another well known storage facility / competitor due to poor management and from Day 1 with this Uhaul location I was impressed!
Janice G. en
Excellent customer service
Janice G. en
Excellent customer service
Janice G. en
Staff went above & beyond to help with coordinating pick up of the containers etc.
natalie c. en
Delivery of uboxes was never on time. Nearly delayed the sale of my home. Will never recommend
Erica D. en
The staff was always very helpful and kind. When I was moving out of my unit they even offered to assist me.
mark f. en
The staff was polite, friendly, and professional!! They helped me to make my use of the facility easy and productive. I would highly recommend this U-Haul facility to any prospective customer.
Alex B. en
Very helpful and courteous staff headed up by the owner. Definitely recommend.
Galdina V. en
The delivery drivers were awesome!!
GARY E. en
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GARY E. en
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jenny f. en
Everything was great. Thank you
Jazmeen S. en
Need other options in the questionnaire. We did not use the facility but the POD. The POD was pickup from Co.without any notification. The delivery was very late. No one called to update. Never again
Scott B. en
took 75 phone calls to get our pod delivered, a week late and after sitting the location for nearly 4 days. Delivery was promised between 10-2 and finally showed up at nearly 6pm. My wife was angry.
Kevin H. en
Delivery was on time Pick-up was also You should include drop off and pick up in the advertised price online 180$ in Tustin,California and 80$ in Seminole Florida.It should be door to door . I did
Istvan B. en
recommend this U-Haul Storage Facility to a friend
Marlaina M. en
Love U-Haul.
Matthew M. en
need more space for comments! broken lock. broken leaded glass lamp shades. all good except driver who picked up box RUDE. after spending $1300. i expect MORE. would use again.
Sandra F. en
Everything went pretty smoothly. Would use them again.
Jessica B. en
Everyone there was extremely helpful and nice
THANH D. en
Good uhaul
John S. en
The U-boxes were picked up on time and delivered when requested. There was no damage to any of the contents and I could not ask for more friendly and competent associates.
patricia l. en
Service was perfect. Right on schedule. Very happy.
JEFFREY M. en
Vickie was so helpful. She went out of her way to help me find my tag registration that i had accidentally put in my ubox. Great crew at this location.
patricia h. en
Completed a U box move between Philadelphia PA and Largo FL using EZ Move helpers. The move was completed on schedule without loss of property and I am very satisfied. No = site not visited.
Carolyn S. en
Everything was seamless:
Jack M. en
First time moving and user of U-Haul. Great experience.
Carla E. en
EXcellence
gabrielle b. en
Every thing was great,
Caleb R. en
not 5 stars for one reason, the creditcard reader took 4 try’s to work. The man checking me out was kind and apologized for the inconvenience, stating it often breaks but higherups won’t replace it
Kenneth B. en
Excellent customer.service, friendly staff, easy process. Highly Recommended
JANNAR D. en
Greatfacility, great service!
Brian M. en
All staff were pleasant and helpful. Joe was outstanding. I would definitely recommend this facility and Uhaul in general.
Michael S. en
Very good
James R. en
Good job
Regina H. en
Good experience working with the company as I move across the state.
Linda H. en
Rented a pod to hold kitchen cabinets. It kept them clean and dry for 6 months! Thank you!!!
Karl K. en
Great!!!
GILBERTO R. en
I selected uhaul to assist me with my move to Clearwater FL was a big mistake My ubox was late by 8 days but one of my ubox was shipped to the wrong city & I had to drive 8 hours to get it Bad service
Julie M. en
Great concept and personnel. I have already recommended this service to others. Thank you!!
Erica S. en
The team was very responsive to my calls and had absolutely NO problems at all which is very refreshing. Thanks!
Giovanna D. en
No communication what so ever! Pods came w/bugs and wet pads.. was told I would get a refund for the delivery but was charged due to them arriving 2.5hrs late I will call corporate and BBB
Denise L. en
Staff was very helpful, professional, and friendly.
James D. en
The use of a U-Haul Box exceeded my expectations! ALL of the personal, both on the telephone and delivery/pick-up of box, were efficient and polite. I would use again and recommend to others.
michelle o. en
Very good way to ship and send large household items for family members, would be great for moving. Very fast, accurate and secure! Great value for the price!
Janice D. en
Received email that U-box had arrived but when I called to ckeck they had no record of it. After a fearful day it was located and everyone was very helpful and accommodating.
julianna m. en
Good
Angela B. en
We rented a UBox for a garage project. The box arrived on time and was picked up when asked - even with a change in the date for pick up. It was easy and secure.
Robert M. en
My "no" answers are really N/A. I never visited facility. Had truck delivery of uBoxes. Was hard to get correct number to contact facility and received no call when boxes arrived as stated in email.
Clair V. en
Very convenient
Maureen W. en
Excellent staff! Professional, courteous and patient. I hope they are paid well..it would be money well spent. I will spread the word'! Thank you