Customer Reviews for U-Haul Moving & Storage of Largo

5,302 reviews

13564 66th St N   Largo, FL 33771

(727) 536-7849

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(727) 536-7849

13564 66th St N
Largo, FL 33771

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A very smooth process! Easy to pickup and drop off. Very accommodating.

Brenden W 
Rating:
5.0

Love going to this location it's handy and all the employees are very well-knowledged and personable.

Pamela M 
Rating:
1.0

I’m being blamed for damage I did not do. A user of the truck before me damaged the roof of the truck and I’m being pinned for it. They charged me almost $300. It’s like being accused of a crime that I didn’t commit. Someone else got away with this

Evan R 
Rating:
5.0

Customer did not leave a comment.

Lea B 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

Dan B 
Rating:
4.0

Price is too high for a tow dolly. I paid for a third of buying it new.

ROGER C 
Rating:
5.0

Very friendly knowledgeable staff. Storage and truck rental’s were both effortless and expedited. There was a couple behind me waiting and I did not feel rushed or slacked in service to accommodate the waiting customers which happens so often during these types of processes. Returning the truck was equally effortless. Thank you! Uhaul

Belinda W  |  First Impressions 
Rating:
5.0

Jamie was very help. Thank you

JASON H 
Rating:
5.0

Customer did not leave a comment.

david c 
Rating:
5.0

Not this locations fault, but the U-Haul app should work better - I dropped of the truck at 9pm when the facility was closed and attempted to use the U-Haul app, it kept on returning me to the main screen every time I took a required photo. Then it said I had dropped the truck off, I hope everything was completed correctly?

Ed W 
Rating:
1.0

I "moved in" to the storage unit on 6/4. During the move in process, we changed from one unit to another. I purchased insurance, and got a less expensive unit based on the amount of items I had to store. This seemed to be particularly difficult task to complete. That was frustrating. on 6/11, the location reached out to me to see if I was in the original unit, or if I had taken the second unit. They didn't have their paperwork in order. They cut the lock off my unit to see if there were things stored there and they called me after. I went in to retrieve the new keys for the new lock, and to get a copy of my corrected paperwork. Now I don't have insurance because if I want insurance, because it's a different unit, I would have to pay for it again. This is such a load of crap - you should have gotten this right the first time. I have had so much trouble in general with uhaul over this move - I am not sure I would ever want to use the organization again as a whole. The only thing they said was, well at least you got your free time extended for a week since it was put in wrong.

B m  |  First Impressions 
Rating:
3.0

My order was cancelled for some reason. I was never notified but found out because of a refund. I had to call multiple times and wait on hold to get any information. This was not done by the Florida location but started in Indiana where the reservation started. Then managers I spoke with from the Indiana region were not very informative. I would rate my overall experience below average. The Largo location did fine they only delivered the box once it arrived.

Ronald G 
Rating:
5.0

The Team you have at the largo store go out of their way to help you. YOU corporate people need to pay them more they are understaffed and work well with it. !!! Great team and I am sure they have not been appreciated by any corporate people.

Sarah F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

conan r 
Rating:
4.0

Brittany and Z were helpful and friendly.

William S 
Rating:
4.0

Michael McCabe was great and very helpful. The truck was ready when we arrived just after opening. The one thing that would have made it a perfect score was verbal communication that blankets need to be returned folded or there is a $25 fee.

Nathanael P 
Rating:
3.0

The staff was helpful to some extent. They came out and listened to our complaints about the rental. It is sad that no compensation for all the time spent making the bad rental equipment work wasn't even offered. Then there were issues with the storage unit - which I have addressed in another review. I might use this site for a rental, but certainly not for storage in the future.

B M 
Rating:
5.0

Customer did not leave a comment.

Chris A 
Rating:
3.0

Customer did not leave a comment.

Yasna A 
Rating:
5.0

Quick service. The staff was nice and went smooth and trouble free. Great experience.

John S 
Rating:
3.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

Everyone was nice and helpful

Leonard S 
Rating:
5.0

Customer did not leave a comment.

ANABELLE P 
Rating:
5.0

Customer did not leave a comment.

WYSHEMA P 
Rating:
5.0

Customer did not leave a comment.

jason t  |  Overall Experience 
Rating:
5.0

Really nothing, it was an easy process picking up and dropping off the truck the staff was awesome and helpful. Thank you

Edwin R 
Rating:
5.0

Customer did not leave a comment.

douglas b 
Rating:
4.0

Folks managing the place is very helpful, friendly and professional albeit that the turnover is slightly high. Place was well maintained; clean and well lit. Used the storage for slightly more than 2 years and no issues throughout the time. I enrolled in auto-pay, but the price went up slightly each year, like 5% perhaps. I'd use the facilities again, if need to. Thanks for your help !!

Yee L  |  Overall Experience 
Rating:
3.0

Employees should at least fake wanting to be there.

Kevin L 
Rating:
5.0

Buenos días me antendieron de maravilla independientemente de q no hablo inglés pero la señora q me hatendio pues fue muy amable con migo y después llegó otro señor bilingüe q también fue muy agradable y el señor q me trajo el carro también bendiciones para esas tres ciudadanos q me antendiero y a la compañía por tener trabajadores con ese carisma

VICTOR D 
Rating:
3.0

I extended the rental for multiple extra days but when I returned it I was told the gas was off by 1/16 of a tank and would be charged for it

Rafael A 
Rating:
5.0

excellent service an friendly personal counter people

Robert C 
Rating:
5.0

Customer did not leave a comment.

DOMINGO O 
Rating:
5.0

Not a thing. Brandi was excellent. Polite, knowledgeable & took care of my needs promptly.

Robin P 
Rating:
4.0

Customer did not leave a comment.

Gary F 
Rating:
5.0

Customer did not leave a comment.

Karol P 
Rating:
5.0

Customer did not leave a comment.

Jerry C 
Rating:
4.0

Customer did not leave a comment.

Stephanie W 
Rating:
4.0

Customer did not leave a comment.

Matthew V 
Rating:
5.0

Customer did not leave a comment.

Gary J 
Rating:
1.0

Customer did not leave a comment.

ARIANA D  |  Overall Experience 
Rating:
5.0

We went a U-Haul once a month for our business for the last 2 years. The staff here were the best and excelled!!

Maria K 
Rating:
3.0

The mileage killed me , in addition to the daily fee and insurance coverage and the fact I spent 75 dollars to fill the truck up which when turned in was still over half tank left from where it was close to empty when I received it I would thought maybe a little grace would have been given , but 89 cents a mile adds up quickly and paying 143 dollars just for mileage is a bit much considering everything else customers are paying so I was a bit upset about that . Paying close to 400 dollars just for 6 days just is very expensive and unsettling so It makes me hesitant to get a U-Haul again

Heather D 
Rating:
5.0

Customer did not leave a comment.

Dennis H 
Rating:
4.0

When I call for a quote the price was different on pick and I was charged different aswell

chris m 
Rating:
5.0

I definitely recommend U-Haul. They are the best.

Clarabella V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sasha T 
Rating:
5.0

Customer did not leave a comment.

KEITH G 
Rating:
1.0

I got the location of my pick up changed twice and the 2nd time it changed it was unclear where I needed to go. So I drove to the Missouri location just to be turned away to the 66th location. Then when I got to the 66th location I was there for 45 minutes waiting. I was late getting to the movers because of the mix up and wait and I was charged for it. It was just really annoying when I allowed some time and it took almost 2 hours just to get a uhaul.

KAYLA O 
Rating:
5.0

Customer did not leave a comment.

FRED S 
Rating:
5.0

We absolutely LOVE this Uhaul location. Between hauling things to/from storage for our business or needing a Uhaul when relocating across the county and the state the last seven years, we have rented from at least four different locations in the Pinellas County area and this location always gives the best and most professional service! Thanks so much for all you do to make stressful times in our lives so much easier with your organization and your great customer service. We appreciate you!

DEBORAH B 
Rating:
5.0

Everyone was very kind. Thank you!

Michael D 
Rating:
4.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Christopher S  |  First Impressions 
Rating:
5.0

Friendly staff. (Our dog loved her!).

Jesse A 
Rating:
5.0

Include the vehicle instruction book. Our pickup's accelerator was very touchy, but the person we turned the vehicle into seemed indifferent about it. Very polite staff. The one woman on staff was excellent!

Clynton O 
Rating:
5.0

Customer did not leave a comment.

Robert Z 
Rating:
5.0

Customer did not leave a comment.

Thomas T 
Rating:
5.0

Staff at this location was very efficient and professional. Manager, Michelle, was very accommodating when I discuss that my arrival time was running about 30 minutes late.

EDWARD B 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E 
Rating:
5.0

Customer did not leave a comment.

Lawrence O 
Rating:
5.0

Customer did not leave a comment.

Michael O 
Rating:
1.0

Customer did not leave a comment.

Lokenjrae C 
Rating:
5.0

Very helpful people in Largo and North Chesterfield U-Haul. Thank you!

Dean E 
Rating:
5.0

Customer did not leave a comment.

Carter M 
Rating:
5.0

Customer did not leave a comment.

Tiffany H 
Rating:
5.0

Customer did not leave a comment.

Oneal A 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Explain exactly how to return equipment and have precise instructions. There is some gray areas in how this should be done.

Rich S 
Rating:
5.0

Customer did not leave a comment.

Yeeathea R 
Rating:
4.0

Customer did not leave a comment.

Kristy S 
Rating:
4.0

Customer did not leave a comment.

Gary S 
Rating:
4.0

very good

ismael M 
Rating:
5.0

Customer did not leave a comment.

Ed W 
Rating:
5.0

Customer did not leave a comment.

Dujuan T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rocky M 
Rating:
4.0

Customer did not leave a comment.

Rocky M 
Rating:
5.0

Brittney was great as always.

Ronald J 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
5.0

Customer did not leave a comment.

Ryan E 
Rating:
5.0

Customer did not leave a comment.

MARIO B  |  Overall Experience 
Rating:
3.0

They charged me for gas and I was very very disappointed because I put gas in the truck. Will never rent again !!!!!!!!!!!!

Jennifer J 
Rating:
5.0

Brittney, has great personnel skill and made experience seem less.

Ronald c 
Rating:
2.0

Customer did not leave a comment.

Tavon M 
Rating:
5.0

Customer did not leave a comment.

Carleen B 
Rating:
5.0

I was very impressed wirh UHaul and the box.. they worked very hard to stay on time with my firiend 1100 miles away from me and his mover who packed the box. I would difinately do it again. Every employee seemed to know what happened at the previous stage so I didn't have to keep repeating every detail. very organized.

Patricia S 
Rating:
5.0

Ian and the rest of the team was extremely caring and helpful. Thank you for the great service.

Claire S 
Rating:
5.0

After I left the store someone at a red light told me to pull over as the tailgate was about to fall off. I pulled over and the tailgate on the right side was not even on. I fixed it, but could have been worse

Adam R 
Rating:
5.0

Customer did not leave a comment.

Brian B 
Rating:
5.0

Great process and result

Michael M 
Rating:
5.0

After getting scammed by Budget truck I came into U-Haul needing a truck that day to load up for my move across country the next morning and both workers were so helpful and so nice and got me a truck and a trailer very quickly. I could not be more grateful for their kindness and understanding towards my situation.

Tess H 
Rating:
1.0

Customer did not leave a comment.

Jacquarion Y 
Rating:
5.0

Customer did not leave a comment.

JACKIE A  |  Overall Experience 
Rating:
5.0

Terry and the crew always provide a 5 star experience! Thanks again gang!

Larry B 
Rating:
4.0

Very helpful people

John Y 
Rating:
4.0

The mpg has a lot to be deuce 9 mpg so it cost 300 dollars in gas wasn’t expecting that much

Charlie B 
Rating:
5.0

BRITTANI and Michelle were fantastic. Great to see such enthusiasm in the workplace. Michelle was very helpful and professional. I was pleasantly surprised for once to see such positive people at their jobs.

Edward P 
Rating:
5.0

Customer did not leave a comment.

Margaret S 
Rating:
5.0

Customer did not leave a comment.

VICTOR A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMIE S 
Rating:
5.0

Customer did not leave a comment.

Ronald F 
Rating:
5.0

This was a smooth process, however I never could get the app to load the location and had to go inside. On the return, the same thing happened--the app wouldn't load the location and told me I was at the wrong location.

Sara M 
Rating:
5.0

Customer did not leave a comment.

Zachary R 
Rating:
5.0

Customer did not leave a comment.

Adrian S 
Rating:
5.0

Customer did not leave a comment.

Dev P 
Rating:
4.0

My pickup/drop off process was relatively easy. The van I reserved was there and ready to go, but there was a lot of confusion with other customers that made the employees seem rushed and annoyed and unable to focus.

Victoria T 
Rating:
5.0

Customer did not leave a comment.

Steven H 
Rating:
5.0

Customer did not leave a comment.

Irene S 
Rating:
4.0

Customer did not leave a comment.

Efrain S  |  Overall Experience 
Rating:
4.0

The two times I rented a trailer your computer system serm to have lots of trouble

david S 
Rating:
5.0

Customer did not leave a comment.

Kevin K 
Rating:
5.0

Customer did not leave a comment.

Anderson O 
Rating:
5.0

Terry was helpful and patient.

Dujuan T  |  First Impressions 
Rating:
5.0

Terry and his staff were amazing to work with.

John T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elijah J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON L  |  First Impressions 
Rating:
5.0

Great people there. Terry, Melissa both went above to help me thru the process

John T  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Antonio K  |  Overall Experience 
Rating:
5.0

The best !

VICTOR A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUSSELL R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VICTOR A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMBER H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Annette T  |  Overall Experience 
Rating:
5.0

EVERYTHING WAS NICE & BREEZY. I PUT EVERYTHING ON WHEELS AND MY STORAGE WAS AROUND TWO 2 CORNERS. IN LIKE FLYNN. KUDOS 👏

KEVIN R  |  First Impressions 
Rating:
5.0

Quick and easy!

Sheila D  |  First Impressions 
Rating:
4.0

I would have been happy with 24 hour access. I was bit inconvenient for me on that part. I would rush to get there to either drop/pickup items from my storage. A previous uhaul had a 24 hour access option.

lisa F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kate P  |  Overall Experience 
Rating:
5.0

Everyone from the general manager Rob and down is super helpful great staff and I just I feel comfortable with my belongings there.

Sarah F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

annie c  |  First Impressions 
Rating:
5.0

Friendly service. Convenient location. Recommend.

Frank G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Linda J  |  First Impressions 
Rating:
5.0

Your manager Terry did a great job dialing in my trailer lights so I could rent the hauling trailer. As well as took good care of me in selecting a storage unit.

Steve C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patriicia B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fris O  |  Overall Experience 
Rating:
5.0

Terry and his team were so helpful after a stressful move. They made the drop off of the trailer and moving into the storage unit seamless and hassle free. I would HIGHLY recommend this location! Great team and great leadership from Terry! Thank you!

Jennifer L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandie F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS S  |  First Impressions 
Rating:
3.0

No offense, but I don’t recommend any company to any of my friends, I did that a while ago, and it blew up in my face. I was pleased with my experience of moving out. Best wishes to you all.

James S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fris O  |  First Impressions 
Rating:
3.0

I was a loyal renter for years. Closed account due to move. Friendly and knowledgeable staff.

lewis c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina B  |  First Impressions 
Rating:
5.0

Customer service exceeded and surpassed all expectation Staff helpful kind courteous and fully supportive. Cost reasonable.

Daniel C  |  First Impressions 
Rating:
4.0

Should grant 24/7 access

Shelley H  |  First Impressions 
Rating:
5.0

Just keep up the great job

Paulette D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kariesha H  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Asia S  |  First Impressions 
Rating:
5.0

Awesome

Michael D  |  Overall Experience 
Rating:
5.0

The storage was wonderful

ANTHONY D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria T  |  First Impressions 
Rating:
3.0

The only way in the climate controled area is on top of a hill the carts roll away from you n then u gotta hold the cart while you have to enter a code on 2 keypads n then rush before the door closes an u gotta repeat it again there's no loop around so if multiple people are loading or unloading I'm trapped in

Charles R  |  First Impressions 
Rating:
5.0

Been with U-Haul for 10 years I've never had any problems with them

JOSEPH S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio K  |  First Impressions 
Rating:
5.0

Made my move much easier after 10 hours of driving

ANTHONY D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat F  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful with everything that I needed, and the storage unit was easily accessible and clean the way that companies like that should be. I would recommend this storage unit company to everybody because the prices are good and easy to afford.

George T  |  Overall Experience 
Rating:
2.0

Sucks

Amanda O  |  Online Move In 
Rating:
5.0

The gentlemen at this particular Uhaul location have attended to my moving and storage needs above and beyond. From honoring my free month of storage after my move to making sure I was able to sign into my unit at 12am at night, they were there. With stand up customer service, well lit and air-conditioned units, on the spot truck availability, hands down Terry and crew are the gentlemen I'd go to see for my Uhaul services.

Matthew M  |  Overall Experience 
Rating:
4.0

The only reason I would not give it a full 5 stars is because your phone system is awful, you can’t reach anyone. Instead I had to drive all the way to the store to get questions answered. I set up autopay 4 different times and your system kept kicking me off randomly. The uneasy feeling waiting to see if the money would actually come out was not pleasant.

CRYSTAL F  |  Overall Experience 
Rating:
1.0

Do your homework on who you're asking to feel something like this out and what you have put them through before you send it

Robert H  |  Overall Experience 
Rating:
3.0

Was moving cross country from Colorado and had reserved the AC first floor room because we were moving large furniture into it. I called multiple times to confirm that it was still available. When we arrived after all day of driving it turns out that the storage we had reserved, for months, was no longer available and that we would have to call around to random storages to find one that is (virtually impossible day of). Called around and there was nothing available. We called back and told them and then they found a storage unit was available on the second floor with AC. They did not tell me that the "second floor" was only accessible by a ladder on wheels. This made moving all of our furniture extremely difficult both in and out. Other than that, everything went great. The employees were very friendly and helpful, though you could tell they were understaffed.

kelly m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg B  |  First Impressions 
Rating:
1.0

Never answers the phone, not really busy always so not sure why. Stuff got auctioned and they allowed the person who bought it to also take my important paperwork when the GM stated to me that it wasn’t allowed. Still have yet to get my paperwork back. The ball was dropped and no one seems to care everything is just kind of brushed off.

tichina r  |  Overall Experience 
Rating:
5.0

The best storage facilities that I have ever had! I would recommend U-Haul to my family and friends. Thank you for all your help.

Kim B  |  Overall Experience 
Rating:
4.0

Very convenient and hours to access storage were great. One thing that I didn’t like was the fact the rate changed every month. It started in the $60s and towards the end I was paying $80s. Also I finished my contract 3 days earlier but there wasn’t any adjustments for that.

THOMAS P  |  Overall Experience 
Rating:
3.0

My unit did not smell very good. The back part of the trailer leaked and there was a puddle on my photo boxes. Did not ruin my photos due to packing them in a plastic box.When I mentioned it to the check out person, he was not concerned. The unit was very secure but not well lit. This was my 3rd storage experience and my other 2 were very clean and dry.

Brenda T  |  Overall Experience 
Rating:
5.0

I still have a unit there actually a couple. The staff is amazing always. That's the only reason I chose this location. They do need more lighting on back units by the rocks but other than that great location

ROBIN S  |  Overall Experience 
Rating:
5.0

Very helpful

Adam F  |  First Impressions 
Rating:
4.0

Easy

Annette T  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRIAN W  |  Overall Experience 
Rating:
3.0

It was nice having a unit there but had to move and go bigger for the price. Thank you for being of help..

Ashley C  |  Overall Experience 
Rating:
5.0

She was very easy to do business with. She explained the whole procedure and showed us all the steps in an understanding way. Thank you.

Brenda T  |  First Impressions 
Rating:
5.0

Gentleman at counter even help me with an entertainment center carrying it in as I was by myself,,,,,5 stars pleasant first experience

Thomas K  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ashley g  |  Overall Experience 
Rating:
5.0

Uhaul offered lot more storage for your money, then what I had previously experienced with another storage facility. The non air conditioning units was not dusty with bugs but very clean and air tight. I will definitely use uhaul storage again and refer all I know. Thanks for a great experience which is a rare find these days.

Daphne H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fallon F  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

SEBASTIAO F  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LELAND S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amdrea d  |  Overall Experience 
Rating:
2.0

They never answer phone or emails and my account was messed up from the beginning. I sent several emails and so did my son . I have never had such problems with a U-Haul in my life. My son went in to pay our bill in September and had to wait over 30 minutes in lobby and then he asked for a receipt and waited again for at least 15 minutes said he would email and close it out but it never happened.

Michelle D  |  Overall Experience 
Rating:
5.0

Elijah your employee is a huge asset to your company for the fact that he gives above and beyond help with your customer. I am in a very stressful situation and he was so pleasant and informing and very kind to me in this sensitive situation I'm in. He's an absolute gentleman in this crazy world we are in today.

Janette V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAMONITA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul S  |  Overall Experience 
Rating:
4.0

Contacting the store on 66th Street and Ulmerton is next to impossible.

Stacey F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffrey k  |  Overall Experience 
Rating:
4.0

Sliding door access card doesn't work 1st all time takes 2-3 times to open. Lighting in space not working. Common area lighting turns off. Locker too far from sensor. Mentioned to staff said that area was an addition and that's the way it is. Safety concern too dark and tripping hazards

David e  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES K  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shanice K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry L  |  Overall Experience 
Rating:
3.0

The only issue I had was that I had to cancel the unit 3 times after receiving late fee notice and then a lein notice (on a empty unit).. uhual customer service finally resolved the issue for me.

Tina S  |  Overall Experience 
Rating:
5.0

Only issue was we purchased a U-Haul disc lock as we were advised to, but that lock was incorrect for our unit which we didn't realize u til after hours.

MERISSA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chan R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

annie c  |  Overall Experience