Customer Reviews for U-Haul Moving & Storage of Langley

5,699 reviews

19316 56th Ave   Langley, BC V3S6K4

(604) 530-4455

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(604) 530-4455

19316 56th Ave
Langley, BC V3S6K4

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The pick up truck wasn't running smooth and it seemed like it was using a crazy amount of gas. It seemed affordable but it wasn't. For about a 80km trip I ended up paying $95 + $25 of gas = $120!!! Compared to the advertised $19.

Sebastian R. 
Rating:
5.0

Customer did not leave a comment.

RAJWINDER G. 
Rating:
1.0

I had a friend pick up the trailer, spoke with someone in person the night before pickup. Told them he would be picking it up with our car, was informed they would need his driver's license and credit card. I informed them, the charges were to be put on my credit card. They informed me when we dropped it off they would confirm the credit card to be charged. When we dropped it off I informed them I was charged a rental for the ball, 20.00, when we wished to purchase it for the 10.95 instead. She informed me she would have the manger call me and then payment would be processed because she wasn't capable of changing the charges? The next day I received a receipt of charges, charged to my friends credit card and the charge for the ball at the rental rate processed. Total lack of communication at this location, not happy with the employees I had to deal with, they seem unconcerned with customer service!

WILLIAM D. 
Rating:
4.0

More pick-up locations

JUUL H. 
Rating:
5.0

Customer did not leave a comment.

CLAIRE C. 
Rating:
4.0

improve service, don't make wait

KEWAL S. 
Rating:
5.0

Was more expensive than I figured with all the add ons

BERNERD G. 
Rating:
4.0

There are puddles all over the place.

Hector C. 
Rating:
5.0

One problem and I don't think it was the location's problem. They didn't have the 15' truck I reserved. They had to rent me a smaller truck. They felt bad .. in the end all turned out well.

John M. 
Rating:
5.0

The after hours staff were excellent. I give them my thanks.

james S. 
Rating:
3.0

Put someone in there to straighten out the the problem with lack of caring from your staff to customers not knowledgeable uncaring staff nothing was ready for my 8am pickupfinally left at 9am due to you not being open

ASHELEY T. 
Rating:
3.0

Maybe go out with the customer to inspect vehicle instead of keep sending uhaul apps. After the initial online set up, it became very annoying .

MARK R. 
Rating:
4.0

Customer did not leave a comment.

CAYMAN C. 
Rating:
5.0

Don't charge extra for the gasoline even if the tank is filled to the same mark

GURVINDER T. 
Rating:
3.0

Not sure why I got charge $47 for a fuel surcharge and I was only charged $30 for fuel. I would like someone to explain that to me.

Zachary M. 
Rating:
5.0

All good

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

NINKO D. 
Rating:
3.0

With all highways closed to Vancouver I had to stay in a hotel for 4days waiting for the roads to Vancouver to open. They did not open so I had to go back. Finally highway 99 opened. On the phone when I explained my delay I was told there would be no extra charges. U-haul has charged me $120 plus tax extra. With all the communities pulling together in these hard times I feel U-Haul dropped the ball

Brendan R. 
Rating:
3.0

I dropped off the truck and was delt with by a male worker. He told me what the charge was for the kms and I explained to him that I took pictures before and after of the kms. I also explained that the vehicle was unexpectable for today's covid standards. He gave me attitude and told me that it was my responsibility to go through the check list (that I was not told about). The female worker corrected the issue but I don't feel that it is my job to make sure the vehicle is up to standard which makes me now concerned if the truck was even safely maintained.

Mathew B. 
Rating:
3.0

The fuel gauge was inaccurately marked. The box of the truck had gravel and sand left from the previous rental. The inside of the vehicle needed to be wiped down and disinfected as it looked like it hadn't been done for months. The battery in the key was dead and the locks had to be manually operated. We had brought jerry cans of fuel and the tool for the gas filler was missing along with the jack and spare tire. Good thing we didn't get a flat tire. The actual experience of booking , paying, pick up and delivery and invoicing is exceptional and the location of the dealer was perfect for where we stayed and dealt with our business while we were there. I would only recommend this location because it is in a good location and I like the U-haul system. The dealership needs a good kick in the butt.

Brian W. 
Rating:
1.0

Very rude attendant. I asked why she needed a picture of the back side of my DL. She said that if i didn't provide it, that she won't rent to me. I stated that my personal health number was on the back, and i was concerned that my info was protected. Again in a rude tone. "Take it or leave it.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

balaji N. 
Rating:
5.0

Everything went smoothly and everyone was friendly!

DAVID B. 
Rating:
4.0

it would b nice to get a truck that has fuel in it so i would not have to waste my time looking 4 a gas station b4 i can even use truck

GREGORY B. 
Rating:
1.0

Awful customer service, reserved a 10'x10' drive up locker and they gave me 2 strangers personal information saying that they were on a waitlist for the locker i reserved. Rude staff. Awful experience all around with the whole process from start to finish.

Michelle C. 
Rating:
1.0

Terrible experience, rude staff, very unprofessional way of working and handling customers.

HEMISHA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
3.0

Have the correct vehicle for rental that was booked. I was going on a ferry book the length of the truck that was booked and confirmed and then given truck and trailer cost me extra money. Plus I had to come back and get the trailer and they charge me extra mileage. Not very fair

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Friendly staff. Very helpful

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

Not much a freedom of speech it was organized truck t=ready for pick up ear;y AM to get started.went off well only issue was a drop in battery caused a jump cable connection added due to flashing lights drained electric power. A concern for weakened battery lines Return drop off Thanks JD Brady

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

MELVIN R. 
Rating:
5.0

Customer did not leave a comment.

sumeet C. 
Rating:
5.0

The staff at the location that I got my storage locker from were very helpful and very polite, even before I made my reservation and had inquires about the whole thing. They made the process of doing this for them first time very easy and stress free. Thank you !

Alycia M.  |  First Impressions 
Rating:
1.0

The staff is extremely incompetent to understand customer issues. There are 4 mem who keep talking in their native language while the customer is present. The lady there is very sweet, unfortunately we didn't find her the other say and had to deal with the boys. And I wished they were kind in their approach when asked for help. They showed as if it a favour that they are doing on us while we have already paid for all the services. Infact, they also charged me for my storage rental inspite of me closing it long back and emailed me that the payment is in arrears. They failed to update their system and keep charging customers for their lack of competency. I had to call the customer service and lady there was extremely kind and patient to understand the issue and help me resolve my concern in jo time. The staff at Langley needs to learn the basics to interact and deal with concerns and not throw shit at them. Moreover, if I have replied to the email saying that I have been charged by mistake, they should have taken a look into it before replying back at me that it is still in arrears and forcing me to call the customer service and wasting another 45mins on hold. However, I would rather talk to the customer service than having to deal with the representatives at the Uhaul, Langley. Uhaul vehicles are great, unfortuantely the staff makes it difficult to have a good experience.

Arnab A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
4.0

The van's brakes were unsafe

TREVOR H. 
Rating:
4.0

Customer did not leave a comment.

YU T. 
Rating:
5.0

Customer did not leave a comment.

GODWIN A. 
Rating:
4.0

Did not store anything. Will do so in the near future.

Wazi K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geoffrey F. 
Rating:
5.0

Customer did not leave a comment.

RON V.  |  Overall Experience 
Rating:
3.0

Need more car trailers its b.s we have to travel out of our area to get one

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

TARANJOT A. 
Rating:
5.0

Our trailer leaked a bunch of water into it when we were moving and ruined some of our stuff.

JORDY L. 
Rating:
4.0

On-line check in was not straight forward. I did try to use the On-Line check in. I did reach a point , where I had to ask an employee where I could find my truck. He pointed me to the corner of the yard where the truck was parked. After I got to my truck, I noticed that I needed the truck keys. Now I was told to go to the office.This definitely not a smooth check in. I must have spend an extra 15 min. This is something that definitely needs improvement.

Danny A. 
Rating:
4.0

Customer did not leave a comment.

SHANE G. 
Rating:
5.0

The people in the office are very nice and help in every thing. They were so cain with me and my poor english. I appreciate to have staff like that, I will repeat sure.

JOSE J. 
Rating:
4.0

Customer did not leave a comment.

patty t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIE A. 
Rating:
1.0

I suggest renting from another company if you want fair treatment by counter staff and management. Phone service is a joke good luck and get ready to spend hours on the phone. Once you get a manager they will not be able to break policy to help you out even after trying to just walk away multiple times I was told no. Online support is quicker but still no one will be able to break policy. So with this company stance on service issues I finally got to what I thought was the top of service Cindy Dix. After our conversation I was lead to believe the situation had been resolved. I received a bill the following day. Worst company attitude I have ever encountered. I tried to walk away as I do not have time to argue with them but now I am committed to the process they have laid out to me. The service is a joke.” If you don't like it you can rent someplace else” direct quote from the manager as well as counter staff at the Langley location 19396 56th avenue Langley bc. Save yourself time money and hassle

BRYAN F. 
Rating:
5.0

Staff were friendly and attentive with all our needs. prompt and professional..

MARK J. 
Rating:
4.0

Customer did not leave a comment.

Artem T. 
Rating:
5.0

Customer did not leave a comment.

Gagandeep S. 
Rating:
5.0

Trailer return was extremely quick and easy.

Ian L. 
Rating:
3.0

The cargo trailer passenger night running lights were not working . The tie down locations in the trailer were not attached to the walls securely. Other than that the braking system was fine. Tires were in good condition stop and turn lights worked.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

Pricey for gas, Forgot to fill up before dropping off But that's how she goes

LUKE P. 
Rating:
5.0

Customer did not leave a comment.

WALLY P. 
Rating:
3.0

Customer did not leave a comment.

Julia S. 
Rating:
4.0

Customer did not leave a comment.

Cristine H. 
Rating:
5.0

Lower km fee

VERNON B. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHERR R. 
Rating:
1.0

Managers and employees that actually know what they're doing and not lie to get customers in or disrespect women.

DAVID R. 
Rating:
5.0

Fast and efficient!

WALTER W. 
Rating:
3.0

Maybe have the truck brought out to the front ready to go, when I arrived I had to wait 15 minutes for the truck to defrost and then found that there was oil of some sort on passenger side of the windshield. It would also be a-lot easier to pick up the truck with a full tank of fuel and then return it with a full tank, the first thing I had to do was find a gas station!

Robert G. 
Rating:
3.0

Unfortunately we didn't have the best experience here. The employee that took care of the return of our truck tried to overcharge charge us for missing gas. After voicing our concerns and showing pictures of the gauges before and after rental the charges were taken off. Just a warning to people to protect themselves with photos !!

JASON M. 
Rating:
1.0

One of the trailer strapped broke while driving on the highway while loaded. Trailer jerked whenever I brakes even softly. Told the front end people and they didn't care. Could have killed someone because of the strap braking. Had to use my own straps

JAMES K. 
Rating:
3.0

When you reserve a furniture dolly. Have one for the customer when they come to get it….

DEREK L. 
Rating:
5.0

Customer did not leave a comment.

Theresa W. 
Rating:
4.0

Learned about insurance only from hearing a customer question you about it...this should be included in dialog in greater detail and not brushed over...but friendly helpful service

DETA M. 
Rating:
4.0

Customer did not leave a comment.

Shelly R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
2.0

I called the office to discuss my grievances several times and was put on hold but have gotten multiple requests to respond to the service. Due to my medical condition I was not able to move my belongings. A friend drop the key off at the office for my mover to access my locker. When the mover got to the office they couldn't find the key but happily let him cut the lock.They even supplied the tool I would've been happy to give my permission If they had called me, after all how did they know who he was. To add insult to injury they charged me a $50 lock removal fee

TERRY S.  |  Overall Experience 
Rating:
4.0

I would only say they should lock the vehicles as the first truck i got smelled like smoke and all they said was it must of been the bums sleeping in it... but they gave me a different truck with a discount

Amber F. 
Rating:
5.0

Kind and friendly staff that went above and beyond to help.

ETHAN K. 
Rating:
4.0

Customer did not leave a comment.

DEREK I. 
Rating:
5.0

Keep up the good work

JOHN C. 
Rating:
5.0

Nothing all very good

James B. 
Rating:
2.0

My schedule was unilaterally change from the morning to the evening. The appliance dolly we rented was not in the truck; almost got injured trying to do the same job with a utility dolly. The retrieval of the keys was painful because the lock wouldn't open. The return process video didn't say that you need to take all the pictures before you walk away from the truck as you need to enter them directly to the site. You cannot upload them from your phone. I doubt I will use U-Haul again. The front desk people was nice and the equipment was clean and functioning properly. Otherwise, I would rate it Poor.

Javier Aldo D. 
Rating:
3.0

Drop off at a closer location would have been so helpful.

EVELYN A. 
Rating:
3.0

Drop off at other locations would have been so helpful.

EVELYN A. 
Rating:
2.0

Uhaul makes you do their job now. There is very little interaction with them. You have to do the walk around, take pictures, upload them. And the same goes for when you return the truck. They didnt go over the final contract with me. They just said you are approved. Not a big fan of u haul anymore.

Adriel D. 
Rating:
4.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

!00% Happy. Very friendly service.

roy C. 
Rating:
5.0

Double check equipments puchase. There was no dolly in our truck. Thanks.

Roderick P. 
Rating:
2.0

I had to go search the lot for my truck, and it was not loaded with the dolly's and blankets I ordered. The windshield was slimy on the inside, the truck was filthy on the outside.

JASON T. 
Rating:
2.0

Prices are good, but no one helped me to hookup the trailer; he just pointed me to where it was. So I hooked it up myself and then he came over a few minutes later to do it. Had I known I would have waited for him.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Lutte B. 
Rating:
4.0

I wouldike an option to rent a trailer for 2 or 3 hours, instead of daily rate. I live nearby and often only need a trailer to zip to dump.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
2.0

Why is the window advertising left in the truck and 1/8 of fuel in the tank

JEFFERY L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

The woman that helped us was very kind and made everything easy.

WAYNE C. 
Rating:
4.0

Wrong keys were provided for the lock, couldn't use the lock for overnight, end up having to buy my own lock for one night

YUE G. 
Rating:
3.0

Location is very small

Brieanna J. 
Rating:
2.0

I needed to speak to someone at the Langley location while I had the cargo van. I was always immediately placed on hold (no one spoke asking me to hold) and stayed on hold until I gave up. This happened EVERY SINGLE TIME. While in the office to discuss what I needed to discuss on the phone, I watched the counter person repeatedly put a call on hold and only serve customers that were in the office. At no time did the counter person ever answer a call. I have rented from other Uhaul locations and did not have this problem.

MARGO F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
3.0

I had a 2 day rental for $19.95/day, added the CDW coverage, and returned the trailer before the 2 day deadline with no damage. My booking receipt said total charges of $59.90 which is 2 days at $19.95 plus $10/day for CDW so with PST and GST it totals $65.69. That is what I expected to be charged. The employee I returned the trailer to informed me I would receive my receipt by email. When I received that receipt I had been billed for 3 DAYS plus 3 DAYS CDW plus GST and PST for a total of $98.53!! Now I need to waste my time writing this review, AND following up to get my $32.84 that should never have been charged. Very frustrating!

Barry J. 
Rating:
5.0

Excellent! Thank you.

RICHARD S. 
Rating:
5.0

Nothing to improve, very friendly & competent!

Darby L. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
4.0

Customer did not leave a comment.

ALAN U. 
Rating:
5.0

Customer did not leave a comment.

Andrew A.  |  Overall Experience 
Rating:
5.0

I love uhaul is the best

Acco K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew M.  |  First Impressions 
Rating:
5.0

I have used this location's services before and the service was always excellent, that's why I came back as the need has arisen again.

Jacqueline B.  |  First Impressions 
Rating:
5.0

Staff were super friendly and very helpful - Will definitely be keeping my business with U-Haul

RICHARD M.  |  First Impressions 
Rating:
4.0

Location should really watch the online booking/reservations, as my May-18 reservation for a 10'x10' was not registered by office staff, though was in the system. However, Tanveer fixed that issued promptly and with great customer service. Thank you.

Tylor P.  |  First Impressions 
Rating:
3.0

When I was at the front counter inquiring about my unit, the staff member was not very helpful. I asked where was the unit located and got the answer "I think building 1". When I finally found the unit there was a lock already on the door. I went back to the office and asked about it to the same employee he just looked at me. I said it looks like one of u-hauls locks maybe. He then said well yes I put it there. I had to then ask how do we get it removed, he said well I guess I could go out there in a bit. I left the office and saw he left by another door and was ahead of me. The unit was clean but to have a light bulb in there would be nice. :(

BELINDA B.  |  First Impressions 
Rating:
5.0

Very friendly sales representative & very helpful & knowledgeable about the storage & truck rentals which is very convenient for people that needs storage & truck @ the same time, proudly recommended to anyone looking for both service that they offer

Marlene J.  |  First Impressions 
Rating:
5.0

Awesome staff and facilities

John H.  |  First Impressions 
Rating:
4.0

Over all happy. Thanks

Linda B.  |  First Impressions 
Rating:
1.0

I ordered a locker and upon inspection found a dead mouse and numerous droppings within the unit. I asked to have it cleaned and would return in a couple of days to move in. When I returned I was unable to access the main gate and had to return the next day to talk with office staff. I then learned that the locker i had paid for got rented to someone else.

Marke B.  |  First Impressions 
Rating:
5.0

Transferred from 2 units 5 x 10 to a 10 x 10 unit. Alissa was very friendly and helpful in arranging this transfer. I have been a customer for many years and would recommend your business

ROBERT & Beverly H.  |  First Impressions 
Rating:
5.0

Extremely helpful and informative Would definitely recommend this location

Eldon & Stephanie T.  |  First Impressions 
No reviews have been submitted for this location.

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