Customer Reviews for U-Haul Moving & Storage of Landover

3,669 comentarios

3900 Whitetire Rd   Landover, MD 20785
(Next turning after UPS on Ardwick Ardmore Road)

(301) 583-8932

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 583-8932

3900 Whitetire Rd
Landover, MD 20785
(Next turning after UPS on Ardwick Ardmore Road)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

It was definitely a great storage experience because the truck rental & storage unit were at the same location which was convenient for my situation. ¡Gracias!

April R.  |  Overall Experience 
Clasificación:
5.0

Snow wasn't cleaned off the front of the truck.

Carla T. 
Clasificación:
3.0

They are not friendly unless you are a repeat customer. Spoke nicely only to people she knew.

GLENISE A. 
Clasificación:
5.0

Smooth transaction. Much appreciated.

JASON W. 
Clasificación:
4.0

The unit that I rented was very clean upon receiving the unit.

Dr Charles E Smith S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marietta P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSUE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

julio G. 
Clasificación:
5.0

El cliente no dejó un comentario.

festus f.  |  Overall Experience 
Clasificación:
3.0

I would recommend this location only if it is conveniently located for anyone looking to rent a vehicle or equipment. I feel the staff lacks courtesy, professionalism and good customer service. I personally would want to rent there anymore, unless my back is against the wall (sort of speak).

Mozart P. 
Clasificación:
5.0

NA. Thank you for your professionalism.

DANELLE M. 
Clasificación:
5.0

Awesome experience little time in office I signed paperwork hooked up car transport and on my way

JOSEPH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan J. 
Clasificación:
5.0

Excellent customer service. The equipment was clean. This is my second time utilizing this location.

JERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fritz N. 
Clasificación:
5.0

Excellent service! The female agent thoroughly installed and loaded the car for my 1400 mile trip to Houston safe and sound when she had to craw under the chassis left and right. Lay but not least, it as Uhaul online dispatcher who noticed my search and located truck and car hauling gear and notified me via phone when I was frustrating with how to find two gears together. Her phone was a miracle!

HONGSHEN Z. 
Clasificación:
5.0

Employees were professional and friendly.

Keith F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saynora P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CATHERINEMARIE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Morris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

randy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

COURTNEY T. 
Clasificación:
3.0

Why are you forcing two day rentals for tow dollys? It is a rip off when I only need it for one day. This only benefits Uhaul's pockets. The turn in location in Richmond, VA was terrible. They did not check in the tow dolly on 11 December 2021 or send me a receipt like they said they would. Then, they sent me a message on 12 December 2021 stating that I need to turn the tow dolly in because someone else needs it. On 13 December 2021, the Richmond, VA Uhaul sent me a invoice charging me for an extra day and noted the wrong turn in date & time of 13 December.

LYNETTE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abdulmojeed E. 
Clasificación:
5.0

N/C

William T. 
Clasificación:
5.0

Great customer service!

Malitta S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMIR J. 
Clasificación:
5.0

The agent who checked me in and the agent who checked me out were both excellent!

Rudolph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond W. 
Clasificación:
2.0

Very dangerous to leave the location because of blind corner when exiting. The staff was friendly and helpful. I picked up car tower and literally went down the street 5miles,uturned and bought it back unused and less then 10 mims but charged full price.

EUGENE S. 
Clasificación:
3.0

1--At check-out the attendant failed to load the blankets I ordered into the Van. Had to go back to get them. 2--The Van wasn't "dirty", but it wasn't "clean" either. It was just acceptable. 3--Don't know whether it was a maintenance problem, but a "Battery Low - Replace soon" warning came on during the trip. Had to call Roadside Assistance to resolve.

Nancy R. 
Clasificación:
2.0

Truck share was very unsuccessful did everything right on my end11:30pm pickup on Saturday had information in system wrong on my printed reservation it was mobile pick up.. called U-Haul for help no one answered phone waited one hour got response online told me to come to facility at 9 am Sunday morning got there 8:30am standing outside door 8:55 no one opened up facility at 9 am the time to open had to ask guy filling propane tanks why facility didn't open at posted time he said he would help me after filling these propane tanks. Look like he was the only person there! Other people were complaining we standing outside door after 9am the guy finally stopped what he was doing reluctantly and open doors were i was able to get a truck way behind our schedule this caused me great inconvenience I went to this facility because I was having the same problem at another U-Haul facility a couple miles away We have a corporate account and need a truck every Sunday by 8:30am I wrote manager of other facility my complaint and never received a response service is totally unexceptable

Wayne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

My experiences were all excellent. However I think that's it's ridiculous to continue charging someone after they have moved out and notified the staff that I moved and was out of town and the unit was empty and clean.

Barbara S.  |  Overall Experience 
Clasificación:
5.0

Great customer service, very professional & helpful!

Malitta S.  |  First Impressions 
Clasificación:
1.0

They addition charge of fuel when the mark indicated full

Leroy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALENE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendell S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Awner B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott J. 
Clasificación:
5.0

Was not able to do mobile return would not take the photo of the odometer. Very frustrating and then it took almost an hour for anyone to answer in customer service. smh

PAMELA S. 
Clasificación:
4.0

Actually, have the equipment I rented in the truck. I was charged for dollies I never received.

MARQUIA W. 
Clasificación:
5.0

Rosa was great as were all the employees at the time that we used your storage.

Renee G.  |  Overall Experience 
Clasificación:
4.0

I would say just the cleanliness of the open trailers and trucks. I rented a trailer with too many leaves and dirt left possibly from the previous renter.

JUAN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ernesto B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Diana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN R. 
Clasificación:
5.0

great employees

RODNEY ANGELA M. 
Clasificación:
5.0

Everything was great! I really appreciate how welcoming the staff working yesterday were.ðŸ'ŒðŸ¾ðŸ'ŒðŸ¾

GEORGE G. 
Clasificación:
5.0

Very helpful staff when I had an issue with the card not working. Great job!

Joseph W.  |  Overall Experience 
Clasificación:
1.0

Close shop

LaTanya L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENDY N. 
Clasificación:
2.0

Bad costumer service

Milton O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Immanuel W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry S.  |  Overall Experience 
Clasificación:
1.0

They were supposed to charge me around 70-80 but they my credit card 140. They are cheating and they are not right. They charged me 10 for a dolly which Wasn't helpful of useful at all because the dolly was itself extremely heavy to move plus it didn't work for my second floor apartment when I tried to use it on stairs

Mohammad Asif K. 
Clasificación:
5.0

Very smooth transaction

EDWIN S. 
Clasificación:
5.0

Satisfied

WASIU K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tayona C. 
Clasificación:
5.0

Keep the same reliable service people

Colin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSHUA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHERYL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT P. 
Clasificación:
2.0

1. I was shocked disappointed, and angry to learn that there were no elevators. How irresponsible is that of Uhaul. 2. When booking the truck I told the representative that I had a 1 bedroom. When arriving at Lanham/Bowie, I discovered that the representative was wrong. My items did not fit the storage selected. 3. There was only one person serving customers and his customer service was horrible. He had a get me out of here, no personality attitude. When I asked for a larger unit he informed me that there was no larger unit, but also told me that he had no way of finding out if another facility had a larger space. Ironically, when I found another location I was told that Uhaul does have a system that allows reps to check for space openings at other locations. So the rep lied to me. 4. I was late returning my truck the next day because I had to do my own research and find other people to unload me. I'm very disappointed in the final posseS of Uhaul. I'd like the overage for the late return to be refunded to me.

carol s.  |  First Impressions 
Clasificación:
5.0

Good Customer Service

Robert R. 
Clasificación:
4.0

Improve your online information. This was my final destination to pick up the truck I wanted. Online I chose Clinton Md s as s pick up. I got a updated message from you changing the location to Chillum Rd NE DC. I then was sent Central Ave Md, and finally to your location. I was not happy!! I have no complaints about the customer service. At each location they were courteous but could not find a truck until four tries. My time and gas was used up on a busy moving day. It cost more in mileage charges. Online when I select and your system verified my request and accept pay method; I expect to get what was agreed upon.

Doris L. 
Clasificación:
5.0

Concern, we returned the 26' truck and we dropped the key into the drop box and we spoke to an attendent about putting the key in the drop box before leaving. Later near closing on Saturday, someone called saying the did not receive the key and a possible charge would be added for a missing key. Our realtor and the driver will be reaching out to re-confirm you all have found the key that was dropped into your drop box when the truck was dropped off. I hope the management clears this key matter up quickly and there should be no additional charges to be made.

HENRY S. 
Clasificación:
5.0

GREAT !!!! as always.

Marvin W. 
Clasificación:
4.0

The only thing I would recommend is that an employee pull the van up front for the customers. After receiving my paperwork and Key. I was then told to go find and move my vehicle from lane E, which was very hard to find. Once I found my vehicle it was in a lane bery close between two other uhaul's which was EXTREMELY diffuclt to navigate between the two other close vehicles. It could has easily cause a minor accident if I wasnt an experienced driver. I believe next time there should not be any other vehicles blocked a new customers vehicle who is picking up. I also think an employee should be responsible for bringing the vehicle to the front or atleast escort the customer to the correct uhaul.

HOWARD S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ELIZABETH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMON C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Bruce C. 
Clasificación:
5.0

I loved the expedited customer service. The transaction and pick up was fast and smooth. I had to pay $10 for a hand truck with a wobbling wheel; my movers could not use. Back in the day a hand truck was free of charge. I paid $10 for a "difficult to use" hand truck.

TRACEY D. 
Clasificación:
5.0

Everything went very smoothly.

Trenna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Roschelle M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEANNETTE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ericka M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sonja W. 
Clasificación:
5.0

Todo muy bien siempre es la mejor manera de poder transportar

FARIS D. 
Clasificación:
5.0

Very helpful and patient staff. I had to make changes and they were very accommodating. Gracias.

Craig B. 
Clasificación:
5.0

Great service

Timothy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SRI TEJA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shantay B.  |  First Impressions 
Clasificación:
5.0

Staff was very pleasant and helpful, the van was cleaned. I will recommend this location to everyone.

Ramatu K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clarence B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLAUDEAN R. 
Clasificación:
5.0

She ran back and returned my sunglasses case just before I left the property. Thank you :)

MATTHEW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

reggie d.  |  First Impressions 
Clasificación:
5.0

Nada

Bomposseh K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAUDA F. 
Clasificación:
1.0

I was charged extra for cleaning fee

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linette H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olalekan A. 
Clasificación:
5.0

Someone made a courtesy call to me on the day of my return. My return was handled seamlessly. I am still trying to get a refund for the equipment that was never in my truck that I paid for.

Leslie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH K. 
Clasificación:
5.0

The lady who helped me in this location was above excellent,she was friendly and welcoming,she made me feel appreciated and valued

vinolia M. 
Clasificación:
1.0

Needed to return my trailer and then move into a storage unit that day, called ahead to make the reservation and make sure that would be possible and was told I would be able to. Got there a half hour before closing and the employees said I have to wait until another day to move in because they wanted to leave. I came back the next day and it took another 45 min to “find” my reservation and check me in because there was only one employee assisting like 7 different people while the other one stood and watched because he hadn't been trained yet. Was told I could move into the unit and pointed in the general direction of where the units were, but no one would go with me to show me where it was or how to get to it. couldn't find it because it was a literal construction zone, the door I needed to swipe into had a tarp, tapped over it and the ramp to get to it had been jackhammered out. Couldn't use the dolleys to unload a WHOLE TRAILER because the ramped was like a 3 ft drop. Finally unloaded and needed to return the trailer and no one was able to give me a straight answer as to where to put it because they “didn't know I had to”. Worst experience I've ever had moving and storing, 0/10 recommend this place, good lord.

Mckenna S. 
Clasificación:
5.0

One of the best UHAUL's I've been to so far. Meri was accommodating, quick, friendly, and helpful. I had a terrific experience at this location.

REENA S.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Maria O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara K. 
Clasificación:
3.0

El cliente no dejó un comentario.

acevedo S. 
Clasificación:
5.0

8' truck had low pressure in one tire, and one turn signal bulb was burnt out. Otherwise a very fast and easy rental.

Bryan H. 
Clasificación:
5.0

The two guys who were there on Tuesday evening were extremely helpful and delivered great customer service.

Mauricia H. 
Clasificación:
5.0

Check tire pressure before renting truck

NAFEEZA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler R. 
Clasificación:
3.0

El cliente no dejó un comentario.

LEE TERRY M. 
Clasificación:
5.0

The salesperson was very knowledgeable and gave us options and recommendations.

charmaine b.  |  First Impressions 
Clasificación:
5.0

The person working at the UHAUL facility where I dropped my trailer and where I set up my storage unit was AMAZING. His name is Don. Don went ABOVE AND BEYOND the normal call of duty to be expected as an employee and really made things incredible for me after a long stressful day of moving and traveling. Give that man a RAISE. He's easily got to be one of your best employees.

JONATHAN M.  |  First Impressions 
Clasificación:
3.0

Our move in experience was horrible, problematic, and exhausting on January 29, 2021, at approximately 6:15 PM when we discovered the main entry storage doors were locked. This was in conflict with the Storage Access hours of 5 AM to 10 PM as published on the U-Haul Standard Advantages for the facility. Items had to be moved through a single entry door instead of the various wide double doors at the loading dock. We were told upon move in that we should not be moving in at this time which was in conflict with the published time listed on "Your Storage Place of Landover" nor any other guidance or guidelines, verbal or non-verbal. Generally, it appears to be a lack of consistency of communication among all staff to customer for a smooth transition into the facility which was ultimately resolved through management or by others means.

Paul W.  |  First Impressions 
Clasificación:
5.0

Everyone was great

Angiline D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKITA E.  |  First Impressions 
Clasificación:
5.0

I had one of those days 😪experience but the staff at both Lanham and Whittire truly was a big help in everyway possible .I just need to say Thank you to all the staff who helped me

SABRINA S.  |  First Impressions 
Clasificación:
5.0

I hadn't been in this facility since 2004 and I was taken back at the change. I was greeted with high energy abs great customer service at 7:30 am. What a great feeling on a hot Saturday morning when you're contemplating a move. Ms. Merci has excellent customer service and very knowledgeable. I would highly recommend this UHaul site.

CHERYL C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

michael c.  |  First Impressions 
Clasificación:
4.0

Please make sure new movers understand that all access doors  are not accessible nor business hours. May sure that truck renters understand the return procedure

TaWanda F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda D.  |  First Impressions 
Clasificación:
5.0

The two Reps were awesome. Don was quick and informative, gave us the info and set us up perfectly. Rosa treated my 5 y/o son kindly and made him feel welcome in the store.

Jessica A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diannaa M.  |  First Impressions 
Clasificación:
5.0

Knowledgeable staff and good Customer Service is hard to come by these days and is why I wanted to share my experience. The staff was very friendly, I was greeted as soon as I entered the facility. I was undecisive on which storage I needed but with the help of two gentleman (Don & Eduardo) they made the process smooth by offering me a climatized storage unit. I am happy on my decision and until now never knew such a storage existed. If you are in the market for a storage unit I would highly recommend this location.

Lauren R.  |  First Impressions 
Clasificación:
5.0

Everything went well this time I really appreciated your service

JOTHAM C.  |  First Impressions 
Clasificación:
5.0

Easy and efficient

MARCUS E.  |  First Impressions 
Clasificación:
2.0

I didn’t like the last second change on my rental truck that had me going further out my way to pick up the truck that cost me more on mileage after I had booked the truck a month ago.

Richard L.  |  First Impressions 
Clasificación:
5.0

Was pleasantly surprised at service received.

THOMAS N.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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