Customer Reviews for U-Haul Moving & Storage of Landover

3,633 reviews

3900 Whitetire Rd   Landover, MD 20785
(Next turning after UPS on Ardwick Ardmore Road)

(301) 583-8932

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(301) 583-8932

3900 Whitetire Rd
Landover, MD 20785
(Next turning after UPS on Ardwick Ardmore Road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

They addition charge of fuel when the mark indicated full

Leroy S. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

ALENE B. 
Rating:
5.0

Customer did not leave a comment.

Wendell S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Awner B. 
Rating:
4.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Was not able to do mobile return would not take the photo of the odometer. Very frustrating and then it took almost an hour for anyone to answer in customer service. smh

PAMELA S. 
Rating:
4.0

Actually, have the equipment I rented in the truck. I was charged for dollies I never received.

MARQUIA W. 
Rating:
5.0

Rosa was great as were all the employees at the time that we used your storage.

Renee G.  |  Overall Experience 
Rating:
4.0

I would say just the cleanliness of the open trailers and trucks. I rented a trailer with too many leaves and dirt left possibly from the previous renter.

JUAN F. 
Rating:
4.0

Customer did not leave a comment.

Ernesto B. 
Rating:
1.0

Customer did not leave a comment.

Diana C. 
Rating:
5.0

Customer did not leave a comment.

EDWIN R. 
Rating:
5.0

great employees

RODNEY ANGELA M. 
Rating:
5.0

Everything was great! I really appreciate how welcoming the staff working yesterday were.ðŸ'ŒðŸ¾ðŸ'ŒðŸ¾

GEORGE G. 
Rating:
5.0

Very helpful staff when I had an issue with the card not working. Great job!

Joseph W.  |  Overall Experience 
Rating:
1.0

Close shop

LaTanya L. 
Rating:
5.0

Customer did not leave a comment.

ENDY N. 
Rating:
2.0

Bad costumer service

Milton O. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

Customer did not leave a comment.

Immanuel W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry S.  |  Overall Experience 
Rating:
1.0

They were supposed to charge me around 70-80 but they my credit card 140. They are cheating and they are not right. They charged me 10 for a dolly which Wasn't helpful of useful at all because the dolly was itself extremely heavy to move plus it didn't work for my second floor apartment when I tried to use it on stairs

Mohammad Asif K. 
Rating:
5.0

Very smooth transaction

EDWIN S. 
Rating:
5.0

Satisfied

WASIU K. 
Rating:
5.0

Customer did not leave a comment.

Tayona C. 
Rating:
5.0

Keep the same reliable service people

Colin M. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA A. 
Rating:
4.0

Customer did not leave a comment.

CHERYL P. 
Rating:
5.0

Customer did not leave a comment.

Brittany L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT P. 
Rating:
2.0

1. I was shocked disappointed, and angry to learn that there were no elevators. How irresponsible is that of Uhaul. 2. When booking the truck I told the representative that I had a 1 bedroom. When arriving at Lanham/Bowie, I discovered that the representative was wrong. My items did not fit the storage selected. 3. There was only one person serving customers and his customer service was horrible. He had a get me out of here, no personality attitude. When I asked for a larger unit he informed me that there was no larger unit, but also told me that he had no way of finding out if another facility had a larger space. Ironically, when I found another location I was told that Uhaul does have a system that allows reps to check for space openings at other locations. So the rep lied to me. 4. I was late returning my truck the next day because I had to do my own research and find other people to unload me. I'm very disappointed in the final posseS of Uhaul. I'd like the overage for the late return to be refunded to me.

carol s.  |  First Impressions 
Rating:
5.0

Good Customer Service

Robert R. 
Rating:
4.0

Improve your online information. This was my final destination to pick up the truck I wanted. Online I chose Clinton Md s as s pick up. I got a updated message from you changing the location to Chillum Rd NE DC. I then was sent Central Ave Md, and finally to your location. I was not happy!! I have no complaints about the customer service. At each location they were courteous but could not find a truck until four tries. My time and gas was used up on a busy moving day. It cost more in mileage charges. Online when I select and your system verified my request and accept pay method; I expect to get what was agreed upon.

Doris L. 
Rating:
5.0

Concern, we returned the 26' truck and we dropped the key into the drop box and we spoke to an attendent about putting the key in the drop box before leaving. Later near closing on Saturday, someone called saying the did not receive the key and a possible charge would be added for a missing key. Our realtor and the driver will be reaching out to re-confirm you all have found the key that was dropped into your drop box when the truck was dropped off. I hope the management clears this key matter up quickly and there should be no additional charges to be made.

HENRY S. 
Rating:
5.0

GREAT !!!! as always.

Marvin W. 
Rating:
4.0

The only thing I would recommend is that an employee pull the van up front for the customers. After receiving my paperwork and Key. I was then told to go find and move my vehicle from lane E, which was very hard to find. Once I found my vehicle it was in a lane bery close between two other uhaul's which was EXTREMELY diffuclt to navigate between the two other close vehicles. It could has easily cause a minor accident if I wasnt an experienced driver. I believe next time there should not be any other vehicles blocked a new customers vehicle who is picking up. I also think an employee should be responsible for bringing the vehicle to the front or atleast escort the customer to the correct uhaul.

HOWARD S. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH K. 
Rating:
5.0

Customer did not leave a comment.

SIMON C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

I loved the expedited customer service. The transaction and pick up was fast and smooth. I had to pay $10 for a hand truck with a wobbling wheel; my movers could not use. Back in the day a hand truck was free of charge. I paid $10 for a "difficult to use" hand truck.

TRACEY D. 
Rating:
5.0

Everything went very smoothly.

Trenna G. 
Rating:
5.0

Customer did not leave a comment.

Donald M.  |  Overall Experience 
Rating:
5.0

None

Roschelle M. 
Rating:
4.0

Customer did not leave a comment.

JEANNETTE M. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
4.0

Customer did not leave a comment.

Ericka M. 
Rating:
3.0

Customer did not leave a comment.

Sonja W. 
Rating:
5.0

Todo muy bien siempre es la mejor manera de poder transportar

FARIS D. 
Rating:
5.0

Very helpful and patient staff. I had to make changes and they were very accommodating. Thank you.

Craig B. 
Rating:
5.0

Great service

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

Leon A. 
Rating:
5.0

Customer did not leave a comment.

Chandria S. 
Rating:
5.0

Customer did not leave a comment.

SRI TEJA B. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
3.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

Shantay B.  |  First Impressions 
Rating:
5.0

Staff was very pleasant and helpful, the van was cleaned. I will recommend this location to everyone.

Ramatu K. 
Rating:
4.0

Customer did not leave a comment.

Clarence B. 
Rating:
4.0

Customer did not leave a comment.

CLAUDEAN R. 
Rating:
5.0

She ran back and returned my sunglasses case just before I left the property. Thank you :)

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

reggie d.  |  First Impressions 
Rating:
5.0

Nothing

Bomposseh K. 
Rating:
5.0

Customer did not leave a comment.

DAUDA F. 
Rating:
1.0

I was charged extra for cleaning fee

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Linette H. 
Rating:
5.0

Customer did not leave a comment.

Olalekan A. 
Rating:
5.0

Someone made a courtesy call to me on the day of my return. My return was handled seamlessly. I am still trying to get a refund for the equipment that was never in my truck that I paid for.

Leslie A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

The lady who helped me in this location was above excellent,she was friendly and welcoming,she made me feel appreciated and valued

vinolia M. 
Rating:
1.0

Needed to return my trailer and then move into a storage unit that day, called ahead to make the reservation and make sure that would be possible and was told I would be able to. Got there a half hour before closing and the employees said I have to wait until another day to move in because they wanted to leave. I came back the next day and it took another 45 min to “find” my reservation and check me in because there was only one employee assisting like 7 different people while the other one stood and watched because he hadn't been trained yet. Was told I could move into the unit and pointed in the general direction of where the units were, but no one would go with me to show me where it was or how to get to it. couldn't find it because it was a literal construction zone, the door I needed to swipe into had a tarp, tapped over it and the ramp to get to it had been jackhammered out. Couldn't use the dolleys to unload a WHOLE TRAILER because the ramped was like a 3 ft drop. Finally unloaded and needed to return the trailer and no one was able to give me a straight answer as to where to put it because they “didn't know I had to”. Worst experience I've ever had moving and storing, 0/10 recommend this place, good lord.

Mckenna S. 
Rating:
5.0

One of the best UHAUL's I've been to so far. Meri was accommodating, quick, friendly, and helpful. I had a terrific experience at this location.

REENA S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Maria O. 
Rating:
5.0

Customer did not leave a comment.

Sara K. 
Rating:
3.0

Customer did not leave a comment.

acevedo S. 
Rating:
5.0

Customer did not leave a comment.

larry w.  |  Overall Experience 
Rating:
5.0

8' truck had low pressure in one tire, and one turn signal bulb was burnt out. Otherwise a very fast and easy rental.

Bryan H. 
Rating:
5.0

The two guys who were there on Tuesday evening were extremely helpful and delivered great customer service.

Mauricia H. 
Rating:
5.0

Check tire pressure before renting truck

NAFEEZA M. 
Rating:
4.0

Customer did not leave a comment.

Tyler R. 
Rating:
3.0

Customer did not leave a comment.

LEE TERRY M. 
Rating:
5.0

The salesperson was very knowledgeable and gave us options and recommendations.

charmaine b.  |  First Impressions 
Rating:
5.0

The person working at the UHAUL facility where I dropped my trailer and where I set up my storage unit was AMAZING. His name is Don. Don went ABOVE AND BEYOND the normal call of duty to be expected as an employee and really made things incredible for me after a long stressful day of moving and traveling. Give that man a RAISE. He's easily got to be one of your best employees.

JONATHAN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA G. 
Rating:
5.0

Customer did not leave a comment.

Tamika W. 
Rating:
5.0

Continue your good services.

STELLA E. 
Rating:
3.0

Our move in experience was horrible, problematic, and exhausting on January 29, 2021, at approximately 6:15 PM when we discovered the main entry storage doors were locked. This was in conflict with the Storage Access hours of 5 AM to 10 PM as published on the U-Haul Standard Advantages for the facility. Items had to be moved through a single entry door instead of the various wide double doors at the loading dock. We were told upon move in that we should not be moving in at this time which was in conflict with the published time listed on "Your Storage Place of Landover" nor any other guidance or guidelines, verbal or non-verbal. Generally, it appears to be a lack of consistency of communication among all staff to customer for a smooth transition into the facility which was ultimately resolved through management or by others means.

Paul W.  |  First Impressions 
Rating:
1.0

I was stick for 5 hours in the parking lot because people returning vehicles blocked my car in. When someone finally arrived they we rude and dismissive.

Nathan M. 
Rating:
4.0

Can't think of anything at this time.

ROSANNA T. 
Rating:
5.0

Customer did not leave a comment.

Jereme H. 
Rating:
2.0

Wanted to rent us a truck with no catalytic converter. Got another truck that swayed very badly, with it loaded. 3rd time using u-haul; first issue. I wrote an email, but never got a response. Also, I had the truck for 3 days abs was charged for 7.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

ADISA M. 
Rating:
5.0

Lower mileage on the truck. The truck has seen better days..

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

Gregg L. 
Rating:
5.0

Customer did not leave a comment.

Thomas Y. 
Rating:
5.0

Customer service was great and very fast. Polite and professional on both ends. Thank you Uhaul Staff.

Geovanny R. 
Rating:
5.0

Thanks.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Jiuxiang G. 
Rating:
3.0

I don't think it's the employees' fault but every time I have used this location since COVID the wait at the counter is ridiculous. Only one person trying to do everything is not fair. When I went to pick up, it was 20 min wait because the only person at the counter had to hook up a trailer. Then only one guy cleaning the returns.

Stacy C. 
Rating:
3.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

My overall experience was great I would tell my friends about this location and I will also use it again.

Shaun W. 
Rating:
4.0

Customer did not leave a comment.

Byoungmoon K. 
Rating:
4.0

Staff was superb trailer was dirty mud dirt mulch

LaRai A. 
Rating:
2.0

When using mobile entry, I was told my account was under review and had to wait 15 minutes for an agent to get back to me just to tell me nothing was going on with my account. Then the key to the truck I reserved could not be found causing me to be even later. Then I extended my reservation time due to the delay caused by U-Haul , but once I returned the truck I was charged for two days. U-Haul will be hearing more from me about this.

Warren R. 
Rating:
2.0

The truck they initially tried to give me had a huge gash on the side of the rear tire and the second truck they gave me to replace the 1st truck had transmission issues. The trucks at this location are not well maintained at all; it's like they don't even care to check them before assigning them to people. The better business bureau should shut this place down for putting people's live at risk. My experience with uhaul has always been subpar at best; I honestly would recommend using another company like Penske.

Chelsa W. 
Rating:
1.0

The staff is extremely rude, including the so called Supervisor, who refuses to give me her full name but claimed to be talking to me from the corporate office and then told me that I can not talk to anyone else but hers when I requested to. However, my agreed reservation deal was 350 miles for $156.... so, pls note accordingly. Should further questions arise, pls reach me on phone. Thanks!

Sunday A. 
Rating:
5.0

I don't think you need anything more to satisfy customers because your services are well organised all the customer needs to do is to read and follow instructions especially the after hours drop off procedures. Good and excellent services.

FELIX T. 
Rating:
5.0

Customer did not leave a comment.

Ulysses T. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Nothing. All is okay.

ADEWALE A. 
Rating:
3.0

we went thru a train storm and our boxes and furniture inside the truck got really wet from a leak in roof of truck -- so bad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! this was such a bad deal I just cant believe you gave us a truck that roof leaked !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Mary R. 
Rating:
5.0

Customer did not leave a comment.

TEKO C. 
Rating:
3.0

Customer did not leave a comment.

BASILE N. 
Rating:
5.0

Everyone was great

Angiline D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARKITA E.  |  First Impressions 
Rating:
5.0

I had one of those days 😪experience but the staff at both Lanham and Whittire truly was a big help in everyway possible .I just need to say Thank you to all the staff who helped me

SABRINA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rashod T.  |  First Impressions 
Rating:
5.0

Great carts, great surveillance, great service.

Seanne T.  |  First Impressions 
Rating:
5.0

I hadn't been in this facility since 2004 and I was taken back at the change. I was greeted with high energy abs great customer service at 7:30 am. What a great feeling on a hot Saturday morning when you're contemplating a move. Ms. Merci has excellent customer service and very knowledgeable. I would highly recommend this UHaul site.

CHERYL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yvette K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael c.  |  First Impressions 
Rating:
4.0

Please make sure new movers understand that all access doors  are not accessible nor business hours. May sure that truck renters understand the return procedure

TaWanda F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carl M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda D.  |  First Impressions 
Rating:
5.0

The two Reps were awesome. Don was quick and informative, gave us the info and set us up perfectly. Rosa treated my 5 y/o son kindly and made him feel welcome in the store.

Jessica A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diannaa M.  |  First Impressions 
Rating:
5.0

Knowledgeable staff and good Customer Service is hard to come by these days and is why I wanted to share my experience. The staff was very friendly, I was greeted as soon as I entered the facility. I was undecisive on which storage I needed but with the help of two gentleman (Don & Eduardo) they made the process smooth by offering me a climatized storage unit. I am happy on my decision and until now never knew such a storage existed. If you are in the market for a storage unit I would highly recommend this location.

Lauren R.  |  First Impressions 
Rating:
5.0

Everything went well this time I really appreciated your service

JOTHAM C.  |  First Impressions 
Rating:
5.0

Easy and efficient

MARCUS E.  |  First Impressions 
Rating:
2.0

I didn’t like the last second change on my rental truck that had me going further out my way to pick up the truck that cost me more on mileage after I had booked the truck a month ago.

Richard L.  |  First Impressions 
Rating:
5.0

Was pleasantly surprised at service received.

THOMAS N.  |  First Impressions 
No reviews have been submitted for this location.

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