Customer Reviews for U-Haul Moving & Storage of Landover

Rating:

5.0

Staff knows your name Staff always friendly & helpful. Only uhaul location I go to Great Job!!

Rating:

5.0

Nothing keep up the great service an friendliness :)

Rating:

5.0

My Fave Location Staff is friendly & the personable with everyone.

Rating:

5.0

Very professional and courteous... They get you in and out with a smile. Thanks everyone!

Rating:

1.0

Terrible experience I will NEVER rent from this company again

Rating:

5.0

Great job by the Staff...very professional and kind

Rating:

5.0

Only location I use. Great staff & everyone is friendly. Phenomenal customer service.

Rating:

1.0

very bad attention, they don't know how to treat the staff, terrible attention, and when delivering the equipment he just sits and watches as someone disconnects the equipment from the car where it is delivered, and they don't give you your receipt at the time, I don't recommend that location.

Rating:

4.0

Have more doll for people to use

Rating:

5.0

The staff was helpful and a pleasure to work with

Rating:

5.0

Great experience would recommend 10/10

Rating:

4.0

The only issue that I had was the truck that I rented was not available at the time and I was sent to another location to get a truck, which meant that it was adding miles to my trip plus I would have needed to return it to that location or be charged $99.00…Other than that all was great…

Rating:

5.0

I was very pleased with the service l received.

Rating:

5.0

Make the Pik up osier because I have hart time get the Kay I have too go osase too get it

Rating:

3.0

Manager had great service and is super helpful other employees leave much to be desired

Rating:

5.0

Entire staff is friendly & very helpful.

Rating:

1.0

I did not rent the equipmentI have advised your company that you have incorrect email address for your customer.

Rating:

5.0

satisfied

Rating:

5.0

I was impressed by the service I received from contact person Ms. Rosa, I plan to use same facility in the future. Thank you, Barbara J. Givens

Rating:

5.0

Excellent customer service vehicles are always maintained well an cleaning smell good on inside. Keep up the excellent service.

Rating:

5.0

Everyone was super helpful

Rating:

5.0

Staff was friendly and helpful

Rating:

5.0

The staff is very and knowledgeable

Rating:

5.0

I really love my experience with U-Haul. I completed my reservation online went to the store pick up my keys, was in and out less then 10 minutes. Excellent customer service.

Rating:

5.0

I appreciated the attention to all my concerns. Keep up the good work! Rosa helped me. Very helpful and willingness to answer all my questions!

Rating:

2.0

The condition of the truck are very bad, the seat for driver are destroyer, no lights in the half of dashboard, the back right light broking, take me more money

Rating:

4.0

Seemed like a nice location when I dropped off the trailer late last night. It was dark so I can't judge it fairly but seemed nice. lots of light and I feel like it was easy and went well.

Rating:

2.0

Dark. Crowded. No signage for drop off

Rating:

3.0

There were mouse droppings all over my things. There was water damage and mold on some of my things.

Rating:

1.0

Broken AC and charged me more for the gas

Rating:

5.0

Again, the staff was very professional. When I arrived on site, someone immediately assisted in removing my vehicle from the tow dolly. Once I was done unloading, I return the 10 foot truck and the process to check in was seamless.

Rating:

5.0

Mr. Donald forgot his last name was always helpful and polite very friendly

Rating:

4.0

Staff was tremendous and I have rented from them before. The actual U-Haul was in bad shape. The transmission was poor and the drivers side door did not shut properly

Rating:

5.0

Excellient Service 👍👌

Rating:

5.0

Staff were very helpful.

Rating:

5.0

The best

Rating:

5.0

Staff were very kind and helpful, especially with me parking the trailer. I appreciate it a lot.

Rating:

5.0

I did not take her name, but the woman who checked me in in the morning was the sweetest and most supportive. She is a treasure for that company. I give her ten stars!

Rating:

5.0

All done well! As I mentioned to

Rating:

5.0

I had an excellent experience ,every went smooth

Rating:

4.0

Have equipment repaired like in this case an unopenable door and a partial mirror missing. Unreported issues on pictures. Missing oil change and tire monitor system faulty. Otherwise clean vehicle.

Rating:

5.0

Ol

Rating:

3.0

Make sure your trucks are in working order

Rating:

1.0

Both doors could not be opened with vehicle keys. Could not get back in the vehicle after parking and locking it. I was unable to use as planned because I would require a locksmith to unlock it and I was not comfortable leaving it parked in certain areas unlocked.

Rating:

5.0

The staff was helpful and friendly at both the check-in and check-out

Rating:

5.0

It was really convenient and the staff was very nice and helpful, I was given the wrong size unit at first and she noticed it and got my monthly bill knocked down, they were very helpful and attentive I would definitely come back if I needed storage again!!

Rating:

5.0

Excellent customer service. Manager Donald and his staff are always extremely helpful and courteous in every encounter. I frequently rent a cargo van for work and I'm always accommodated even when other companies could/would not. Thanks guys (and young lady)!!

Rating:

4.0

The air conditioning didn't work, but other than that, the truck worked well.

Rating:

5.0

Make the return lane longer for more vehicles to fit. You cam't fit more than 4 vehicles at a time.

Rating:

5.0

A very easy and convenient drop off in an out of state location. This was seamless. Really appreciate how much help we got while we were there. Thank you!

Rating:

5.0

No issues with this location. When I called to change drop-off there were issues getting someone on the phone to help. Cut-off while waiting on hold, called 3 different numbers for regional help. But once I got the new address, everything was smooth. Good customer service.

Rating:

4.0

It took too long for my refund to go back on my card.

Rating:

5.0

Nothing excellent reservations excellent customer service clean neat vehicle availability location

Rating:

4.0

The staff were exceptionally helpful and the manager, top notch. Overall, I was impressed.

Rating:

1.0

The truck smells like some one used the restroom in there smells like poop

Rating:

5.0

Staff friendly & always welcomed

Rating:

5.0

We were charged incorrectly initially for hundreds of miles of excess mileage after dropping off the truck. I called to complain (it is not possible to have driven nearly 800 miles to drive from Landenberg PA to College Park MD), and the customer service agent was very professional and created a ticket. The charge was reversed two days later, so in the end we are happy although an extra $700 for the rental initially was quite anxiety producing..... However, note to the wise. Take a picture of the odometer when picking up and dropping off the truck. Also, even though the contracts are electronic, and small font on your phone, double check the odometer when picking up your vehicle....

Rating:

3.0

Took care of me right away.

Rating:

5.0

The ladies and gentlemen at the front desk in the service center were super helpful and so nice. The online people ended up giving me the wrong type of storage unit and the ladies at the front checked it out for me, realized it, and got some of my rent knocked down since I didn’t get the size I was paying for, they were super helpful and nice as could be. The place was sooo clean and loved how many carts they had for moving help. This experience was great and I will definitely be using U-Haul storage in the future for all my storage needs. Loved it.

Rating:

3.0

Pulled up to the equipment return area before 2 PM and sat in the truck for 5-10 minutes before the employee cleaning the truck in front of me told me I could just leave the keys in the truck and leave. Nothing was checked by any employee and I left with a bad feeling. Sure enough, I got a text the next morning saying I should contact Uhaul for overdue equipment. After the equipment was “found”, I was then charged $89 for mileage overage. The cap on miles was never verbally communicated to me and it is in such small print on the contract that even the customer service rep over the phone had trouble finding it. There is no way I went 83 miles over in the greater DC area. Who knows what happened with the vehicle in the interim between drop-off and when the vehicle was finally checked in, or whether the disgusting pick-up location had the mileage right. I will not be renting from Uhaul again until this is resolved.

Rating:

5.0

All of the UHaul employees were so helpful!! Just know that if you reserve extra equipment like dollies or a 2-wheel cart, you cannot pick up 24/7. you need to wait until the location opens to get the extra equipment.

Rating:

4.0

Nice staff.

Rating:

5.0

Employees where very helpful

Rating:

5.0

Excellent customer service from everyone at this location !! Manager Don goes above and beyond , very helpful! They are all professionals and recommend friends and family to use this location and thank you !

Rating:

3.0

Wrong odometer reading going out. 4 hour hassel!!

Rating:

3.0

Disappointed that sometimes the staff does not respond to my emails. One person in particular (if she is still employed there🤢🙄) has a REALLY NASTY attitude (...simply has no sense of Customer Service or courtesy)!! Otherwise, the service is fine, and I also appreciate that more services are available online.👍🏾

Rating:

3.0

The office was locked up 15 minutes early causing us to miss our flight and get a motel room for the night. The next day they were wonderful, but the whole ordeal did cost me a lot of extra money simply because someone wanted to go home early!

Rating:

5.0

Thank you for your service 🙏 8

Rating:

5.0

.

Rating:

5.0

THANK YOU MR. DONALD BYRD FOR BEING A BLESSING TO ME AND MY FAMILY!!! SINCERELY, Roderika Davidson

Rating:

5.0

The rep is so nice

Rating:

5.0

My lock wasn’t on my door however he was very helpful with helping me upgrade to a larger size

Rating:

5.0

Great manager Mr.Byrd

Rating:

5.0

Brianna was exceptionally helpful.

Rating:

5.0

Professional , coueteous, knowledgeable and friendly.

Rating:

5.0

Thank you for great service

Rating:

5.0

Manager Donald Byrd so helpful, supportive, cooperative and understanding. His help gives renewed strength and hope and a new special multiplication of faith as so softly and eloquently expressed in the meaning of words of the song, and we quote, " You are the wind beneath our wings". And we mean this sincerely from the top and bottom of our hearts. Our family is on a special healing journey. During these evergreen ever changing uncertain times and seasons, we have experienced six Deaths in our family and illness emergency from cancer and covid-19 corona virus infections. As the song we learned when we were little children tells and teaches us that, "I Believe for every drop of rain that falls, new life of a new flower grows" and for all of our family members who have passed away, "A New Life of a new flower and our rose beyond the wall still grows." As written and spoken on the poem of Our Mother's soft warm love-filled heart felt sympathy card for funeral condolences. Abundant thanksgiving, good health, gratitude, prayers, love, peace & blessings for your kind help and assistance. Your staff and team are kind and helpful like caring extended family members. Always Keep your family members safe and healthy during these uncertain times. Thank you so very much. We are forever abundantly grateful and thankful to your entire staff and team members especially your manager.

Rating:

5.0

They worked with me in trying to keep my storage

Rating:

3.0

I have been out with a massive heart attack and rehabilitation has been averse for me I have made several attempts to contact Ms Mary at Uhaul and been unsuccessful. I did have the pleasure of speaking to a young man who stated he works there at uhaul and took down my message and inform me he would make sure Ms Mary gets my message I'm still waiting and this been months ago. Hopeful you all have not sold my belongs and I can still obtain them please notify me if this is obtainable

Rating:

4.0

The staff was excellent I didn’t get her name but she was very helpful.

Rating:

5.0

I received excellent service at the U-Haul location in Landover, MD. Mr. Byrd took his time to explain the type of services they had, and he did not hesitate to answer any of my questions. He also gave me time to select the type of accommodations I needed, and he also gave options to choose from. He and the other employees were both professional and courteous. I would recommend this U-Haul location to all of my friends and family.

Rating:

5.0

This facility is well cleaned and well maintained…… every time I go pick something from my storage unit i have a relief about it. Throughout my time during the unit I didn’t locate any pest nor roaches. I will recommend this facility over and over again.

Rating:

4.0

It was really nice

Rating:

5.0

The staff at this location were very helpful and polite. My unit was ready and I was given tips on how to simplify the move in process.

Rating:

5.0

Overall my experience was good. The unit is pricey. I had my unit for over a year and had no issues.

Rating:

5.0

Excellent

Rating:

1.0

The associate did not book my storage with my truck as I requested. I had to call the day of to rebook! I got to the facility with my movers and the Hispanic girl was Rude and has a smart mouth and condescending attitude.I get to the unit it has a lock nothing they can do! I was sent to another place where the Gm,Don was helpful. But because of this I incurred significantly more charges with the movers because of them having to repack the truck,go to a different location unload again! So I was very unhappy!!

Rating:

5.0

The staff at the 3900 Whitetire Rd facility age fantastic. From the check-in desk to the manage to the parking lot attendant who offered to turn my truck for me before it was officially “mine”, everyone was so friendly, nice, and helpful. Special shout-out to Brianna! She went above and beyond in kindness.

Rating:

2.0

The rental truck I was given was very unexceptionable that was raggedy it should not rented to anybody

Rating:

4.0

This was my first experience using a storage facility and the team at this location exceeded my expectations. The staff’s customer service was amazing. I needed assistance on two separate occasions with my unit and they did not hesitate. The facility was very clean, well lit and maintained at all times. I am very appreciative and glad I chose this location.

Rating:

5.0

Samantha is the absolute best to ever do it. Kind, responsive, and helpful. Couldn’t ask for a better point of contact especially since I was in the wrong. Mari is the sweetest and accommodated me before I even got a chance to ask for things. The evening guys were awesome, hilarious, and always willing to help. Praises to the whole team. Thank y’all!!!!

Rating:

5.0

The PRICE that I was CHARGED is HIGHER than the price that was posted.

Rating:

5.0

Thanks for having me my furniture was safe no damages nor leeks,I appreciate it good writings!

Rating:

5.0

Meri is very helpful

Rating:

4.0

The staff was very helpful and made the opening and closing of the rental easy.

Rating:

5.0

😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁

Rating:

5.0

Everyone was amazing. All was quick and easy. Would use U-Haul again if needed.

Rating:

5.0

It was definitely a great storage experience because the truck rental & storage unit were at the same location which was convenient for my situation. Thank you!

Rating:

4.0

The unit that I rented was very clean upon receiving the unit.

Rating: