Comentarios de los clientes para U-Haul Moving & Storage of Landover

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Landover

Clasificación general:

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roberto v. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kobie C.
Clasificación:

The only negative comment I would add with the rental is the hood was not secure. I noticed that the hood was not completely closed while driving on the highway (route 50). Fortunately, I noticed it and was able to pull over without incident.

REGINALD G.
Clasificación:

Everything was great

William B.
Clasificación:

ROSE HEWITT PROVIDED EXCELLENT SERVICE! I HOPE THIS IS PASSED ON TO HER.

Cesar F.
Clasificación:

Esta muy excelente servicio

Marie Louise A.
Clasificación:

Staff training needs improvement....

Emeka U.
Clasificación:

keep up the courtesy.

ROBERT M.
Clasificación:

El cliente no dejó un comentario.

LANDOVER PRINTING CENTER E. | Overall Experience |
Clasificación:

Held the unit for about 15 years and will be back! Pricing on unit stayed at reasonable cost throughout the years.

STARLIN P.
Clasificación:

Na

KURUVILLA A.
Clasificación:

excellent service, staff are very friendly, I recommend this place for everyone, thank you

Cuthbert A.
Clasificación:

Can someone call me at 6316390665, my card was over charged

Francisco M.
Clasificación:

El cliente no dejó un comentario.

yvette K.
Clasificación:

El cliente no dejó un comentario.

Joseph S.
Clasificación:

The staff were super friendly and helpful

Dennis A.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

Internet experience was garbage. Never doing that again. Get better service or people who actually know how to do there job.

Gabrielle C.
Clasificación:

This has nothing to do with the store location, they were great — Booking online was a nightmare. My original “reservation” was changed (location for pick up and drop off) I called customer service three times, no one helped. I will not be using I haul again and will be advising against it to others.

DEREK L.
Clasificación:

El cliente no dejó un comentario.

Marvin P.
Clasificación:

The agent who assisted me was polite, friendly and fast! I was in and out!

FELIX T.
Clasificación:

El cliente no dejó un comentario.

John H.
Clasificación:

Friendly knowledgeable associates, quick checkout and drop off.

Alan J.
Clasificación:

with a welcome receiving reception and expeditious checking out service like that ,that us customers appreciate it's challenging to think of anything else .Kudos to the staff ,o wonder why us customers keep coming back, you guys got what it takes.

Derek J.
Clasificación:

Awesome service kind and professional and timely process

Wesley M.
Clasificación:

El cliente no dejó un comentario.

Barbara T.
Clasificación:

I was aware that the U-Haul was located off of route 50. Without calling for a reservation I was able to drive in and pick up a rental. I did not know that I could have left my vehicle while using the rental. Maybe it was I did not call first. My rental was a last minute need. I want to thank U- Haul for the convenient location and availability to accommodate my need. The service provided was excellent.

Johnny P.
Clasificación:

Good customer service

tamiko l. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Cheryl W. | Overall Experience |
Clasificación:

The gentlemen who checked me out was above superb in professionalism. Excellent employee. A real keeper. thanks

WILLIAM O R. | Overall Experience |
Clasificación:

the access hours i have issue with the card and ask me for a code just to come inside but i can't have no access this is the only issue i find after hours etc

Cassandra S.
Clasificación:

Everything was great!!!

Richard L.
Clasificación:

Pick up was excellent with excellent customer service! I should have been explained on how to drop it off, but no issues with the pick up!

Rhonda D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Anthony D.
Clasificación:

I had excellent customer experience from this location many others locations need to follow this example

Jessica A. | First Impressions |
Clasificación:

The two Reps were awesome. Don was quick and informative, gave us the info and set us up perfectly. Rosa treated my 5 y/o son kindly and made him feel welcome in the store.

Tamara C.
Clasificación:

The mobile process was so long. Upon returning the rental, The inside team was amazing and had great customer service.

Julian S.
Clasificación:

El cliente no dejó un comentario.

KIM G.
Clasificación:

El cliente no dejó un comentario.

Alexander E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nazir Ahmad S.
Clasificación:

For some people that their English is not good to communicate, if they have translator it would be good.

GEORGE W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Marcus S.
Clasificación:

Awesome service for both pickup and drop off.

Donte F.
Clasificación:

El cliente no dejó un comentario.

Melonie W.
Clasificación:

El cliente no dejó un comentario.

Oludare O.
Clasificación:

El cliente no dejó un comentario.

Shashi N.
Clasificación:

El cliente no dejó un comentario.

NATEKA B.
Clasificación:

El cliente no dejó un comentario.

Kennath S.
Clasificación:

Nothing

Morris W.
Clasificación:

El cliente no dejó un comentario.

Ricardo S.
Clasificación:

You are on Target with your customer service!

Taketa J.
Clasificación:

El cliente no dejó un comentario.

Dorothy H.
Clasificación:

Excellent customer service!

Antonies M.
Clasificación:

I had an issue with my booking/pick-up from this location due to failed logistics between the U-Haul booking process/application and the physical store. The Manager was extremely professional and accomedatating to fix the issue and explain what went wrong. She took great care of me and the other driver. The 24/7 phone reps were also amazing. Corporate, please work with your store locations to sync accurate information between accessing, booking and renting a truck and what each location can actually do!

Michael G.
Clasificación:

El cliente no dejó un comentario.

DONNA H.
Clasificación:

El cliente no dejó un comentario.

Teofilo D.
Clasificación:

Make sure vehicles are clean and sanitized

Micha H.
Clasificación:

El cliente no dejó un comentario.

yasir K.
Clasificación:

El cliente no dejó un comentario.

Daniel W.
Clasificación:

El cliente no dejó un comentario.

Sanitra J.
Clasificación:

I was not satisfied with the service average sees I got my truck lay it was to be to handle to my movers of and did Matt give me no type of discount they gave me a big truck and the place of the truck I asked for and said that was a discount I reserve this a week early wow I will not use your service anymore

John H.
Clasificación:

Nothing comes to mind

Freddie E.
Clasificación:

El cliente no dejó un comentario.

Julio R.
Clasificación:

El cliente no dejó un comentario.

Hodge W.
Clasificación:

The service rep was professional, knowledgeable, and helpful.

Mary L.
Clasificación:

I was a little disappointed at first because the customer who had the Van I rented returned it in late and I couldn't pick it up until after 1pm. I was originally scheduled to pick the van up at 10:30 am. The staff provided excellent service and I would definitely use Landover site again. Thank you!!

Ronald R.
Clasificación:

Awesome staff!

THOMAS L. | Overall Experience |
Clasificación:

I discover mice dropping among my belongings

Madeline S.
Clasificación:

El cliente no dejó un comentario.

marlena G.
Clasificación:

El cliente no dejó un comentario.

Raymundo S.
Clasificación:

El cliente no dejó un comentario.

Cameron L.
Clasificación:

Checkout process could have been more clear. I wasn't sure if I was supposed to remain at the vehicle with the gentleman who was receiving them or go back inside the uhaul office.

JAMES P.
Clasificación:

Great customer service

Angela B.
Clasificación:

El cliente no dejó un comentario.

Edward M.
Clasificación:

El cliente no dejó un comentario.

Karen S.
Clasificación:

I used the parking brake for safety, but it took me several minutes to figure out how to release the parking brake. A passerby helped me. He had a hard time releasing it. But, I like the backup camera.

Felicia H.
Clasificación:

El cliente no dejó un comentario.

Crystal H.
Clasificación:

El cliente no dejó un comentario.

Rodney H.
Clasificación:

El cliente no dejó un comentario.

Godfrey N.
Clasificación:

Everything is fine. Thank you

Christopher M.
Clasificación:

El cliente no dejó un comentario.

Ajay S.
Clasificación:

This location as I stated above was also extremely helpful and made my transition very easy. I still had a few days to spare but didn't need to do so. I also had a car transport that they took off for me and allowed me to park my personal vehicle there until I was ready to return to pick it back up. Didn't know I could do that. Returning the truck was very easy. Park in the designated area, and within 5 mins I was on my way with the rest of my day. Facilities were clean and the storage are although I did not use it and for 2 years can, offered the first month free and have a range of sizes for all your needs. I even needed an extra hand for lifting some items and was given a place where I could hire some help. Didn't end up using it but it was a great gesture. Overall my experience has been easy with U-Haul.

Brian W.
Clasificación:

Staff was very helpful and pleasant. I will always return to this location.

Brian G.
Clasificación:

Slow service during pick up. No one came out to check in rental van when I returned it.

sunday A.
Clasificación:

Good service and good atmosphere

Angela M.
Clasificación:

Quick & easy service. Very nice staff.

rose H.
Clasificación:

The young man that helped me was very professional and had very good customer service skills. His name begins with an E.

mary L.
Clasificación:

El cliente no dejó un comentario.

Breyah J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ralph B.
Clasificación:

El cliente no dejó un comentario.

Jennifer K.
Clasificación:

El cliente no dejó un comentario.

Christian R.
Clasificación:

El cliente no dejó un comentario.

Young K.
Clasificación:

Everything went great from start to end. I usually rent vans here and it's always a great experience.

Nicole R.
Clasificación:

Customer service was great here and the employees were very helpful when needed as I prepared for my load and trailer. Thank you!

John D.
Clasificación:

Have more large TV boxes

Jo-ann M.
Clasificación:

It was perfect.

Dwight B.
Clasificación:

It is a hard to fine place but it is wright there once you find it

Kevin S.
Clasificación:

El cliente no dejó un comentario.

Rhonda W.
Clasificación:

Demonstrate how to make changes to your side mirrors

GRACIE C.
Clasificación:

El cliente no dejó un comentario.

Eric R.
Clasificación:

El cliente no dejó un comentario.

John T.
Clasificación:

Make sure gas gauge is always on “F”. Last rental was infilled.

Chikel C.
Clasificación:

Nothing it was a great experience. You never know what a person is going thru. When I went in Jasmine and Don was nothing but Awesome! I will always use this facilty if needed!

Corey R.
Clasificación:

El cliente no dejó un comentario.

yasir K.
Clasificación:

El cliente no dejó un comentario.

Dana B.
Clasificación:

The rental was fast & safe

John T.
Clasificación:

El cliente no dejó un comentario.

Anthony R.
Clasificación:

Pay more attention to the customer, when training new employees, you should stop the training and handling the customer, make it a learning experience, because if you don't your just yea hung them that they can ignore the customer as you did.

Ray M.
Clasificación:

El cliente no dejó un comentario.

TERRI W.
Clasificación:

Nothing to improve

Victoria W.
Clasificación:

When stunting this truck here The customer service was very friendly and cashier was very helpful with understanding how and why the rates are different. I've already referred this location to a few friends for when they move.

Matthew M.
Clasificación:

Exceptional customer service, in, out , returning the truck even quicker. Would definitely recommend, returning customer.

Tamisha F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ADRIENNE J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

IVAN R. | Overall Experience |
Clasificación:

The whole experience with U-haul was amazing from the truck rental to the storage facility. Thank you so much!

Diannaa M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tambe A. | Overall Experience |
Clasificación:

I was told that every storage mine included will have mouse traps and climate control to prevent property destruction... Unfortunately that was not the case! After several months of housing my property with Uhaul, It was time to move out when I opened my unit to find mice ,mice droppings and their urine all over my property. Spoke to a representative about it and he said uhaul can’t do anything about my property- Despite the guarantee of safe guarding my property from Rodents! That’s unacceptable!

Deanna C. | Overall Experience |
Clasificación:

I would never use Uhaul again. The rat/mice problem was unbelievable. The only reason I didn’t give POOR as my overall experience is because staff was nice, efficient and professional.

Timothy C. | First Impressions |
Clasificación:

Friendly and helpful staff

Lauren R. | First Impressions |
Clasificación:

Knowledgeable staff and good Customer Service is hard to come by these days and is why I wanted to share my experience. The staff was very friendly, I was greeted as soon as I entered the facility. I was undecisive on which storage I needed but with the help of two gentleman (Don & Eduardo) they made the process smooth by offering me a climatized storage unit. I am happy on my decision and until now never knew such a storage existed. If you are in the market for a storage unit I would highly recommend this location.

Peter G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Robin J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

gwendolyn h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

TANYA A. | Overall Experience |
Clasificación:

I would come back

Jeffrey H. | Overall Experience |
Clasificación:

The Staff was GREAT and always give the Customers a reminder on there Monthly Bill. I recommend 2 person and will do also with others. Thanks for the Service and Have a Wonderful Holiday!

Tambe A. | First Impressions |
Clasificación:

Superb customer service!!

JOTHAM C. | First Impressions |
Clasificación:

Everything went well this time I really appreciated your service

Crystal G. | Overall Experience |
Clasificación:

I retrieved my property for storage unit and there was a dead mouse in my unit on my couch that it had chewed a hold through. In spite of there being a mouse box in the unit.

MARCUS E. | First Impressions |
Clasificación:

Easy and efficient

Julienne K. | Overall Experience |
Clasificación:

Continue the good work!

janet b. | Overall Experience |
Clasificación:

They were very good

Richard L. | First Impressions |
Clasificación:

I didn’t like the last second change on my rental truck that had me going further out my way to pick up the truck that cost me more on mileage after I had booked the truck a month ago.

Danielle V. | Overall Experience |
Clasificación:

This is the best Uhaul I have ever used. Very fast service. The CSRs are knowledgeable and friendly. I also like the DIY services available. I would definitely come here again, if needed.

Cristina S. | First Impressions |
Clasificación:

Great service

Deborah J. | Overall Experience |
Clasificación:

As I mentioned in a previous email, when went to remove my belongings I found mouse dropping throughout my stuff, I found that be disgusting. I would not use that facility again, nor will I recommend

Cheryl W. | First Impressions |
Clasificación:

The customer service was personable and professional.

latonia j. | First Impressions |
Clasificación:

Quick pick up and return. Customer service was excellent

Joseph M. | First Impressions |
Clasificación:

The gentlemen wanted to go back-and-forth with me about What locker I need to have on my locker but can’t show me anything in writing saying that I have to buy a lock from U-Haul

ROBERTA M. | Overall Experience |
Clasificación:

Decent service but entrance to facility mot secure. Never had to use key card to enter. Additionally, main access to facility is in an industrial area, again not very secure. Rat droppings in unit.

Georgia Marie D. | Overall Experience |
Clasificación:

Dead rats were in my unit which left a nasty odor. There is a container in the corner that states it poison but I do not think it’s effective.

Jay S. | First Impressions |
Clasificación:

Nice people and helpful

THOMAS N. | First Impressions |
Clasificación:

Was pleasantly surprised at service received.

BENITO C. | Overall Experience |
Clasificación:

Good

Danzelle S. | Overall Experience |
Clasificación:

Everything was awesome until I had mice crawling around and leaving droppings all over my things. The facility doesn’t acknowledge the mice problem but they put traps in the storage units. Nasty.

JANICE F. | Overall Experience |
Clasificación:

Manger of this location very respectful high standards endeavors to hers customers

evelyn m. | Overall Experience |
Clasificación:

Thank you for your patience when i was late paying and always being kind and professional on phone. You guys ROCK!

GWENDOLYN W. | Overall Experience |
Clasificación:

The staff was extremely friendly and helpful.

LATOYA R. | Overall Experience |
Clasificación:

Do not rent a unit at this location,It has a serious mouse infestation.

Jeff T. | Overall Experience |
Clasificación:

I really appreciate

STEVEN H. | Overall Experience |
Clasificación:

Excellent customer service

Vigina M. | Overall Experience |
Clasificación:

The support staff at the Landover U-haul was very kind and helpful but especially on the day of my move. She had a truck available as soon as I arrived at the facility.

CALVIN M. | Overall Experience |
Clasificación:

Facility had a significant rust problem that powdered the dtuff in my unit.

Gloria M. | Overall Experience |
Clasificación:

Everything went well I appreciate all of the kind staff. Keep up the wonderful work.

Roderick T. | Overall Experience |
Clasificación:

Great experience

Kenasar J. | Overall Experience |
Clasificación:

Respect to the staff. The are excellent. Enjoyed working and will continue working with them.

LYNETTE G. | Overall Experience |
Clasificación:

Outside of my storage unit was well clean and maintain. I just moved out. In the back of my storage I found mouse droppings on several boxes.

Greogrey S. | Overall Experience |
Clasificación:

Very helpful staff.

SHIELA OLIVIA K. | Overall Experience |
Clasificación:

It would be nice if you had a vendor machine with water, juice and soda inside the storage area for customers/ Also, it would have been nice if you had air inside the storage area for customers.

John T. | Reservation |
Clasificación:

Don did a great job of getting me checked in and ready to go. Very friendly and helpful. Not sure why the climate controlled units are all up half a flight of stairs. That is an awkward arrangement

Karonn R. | Reservation |
Clasificación:

These people didn’t feel like working on a Saturday I hate that I left Public Storage

MONELL F. | Overall Experience |
Clasificación:

Would do business again there!!! Great service!!

Tony S. | Overall Experience |
Clasificación:

Great facility with great workers.

francine r. | Overall Experience |
Clasificación:

Service was excellent at the Landover Uhaul and Storage however there wasnt sufficient A/C @ the storage unit side. It was very hot and can be a health hazard.

LEANNE S. | Overall Experience |
Clasificación:

Roaches, mice, water leaks, poorly maintained facility .

FELICIA S. | Overall Experience |
Clasificación:

Everything was good, have to get the pest infestation under control.

ISAAC J. | Overall Experience |
Clasificación:

I checked out on May 16th 2018

LYDIA F. | Overall Experience |
Clasificación:

I WAS THERE OR 10 YEARS.

No se han enviado comentarios para esta ubicación.

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