Comentarios del cliente para U-Haul Moving & Storage of Lake Wylie

Always the best location!! Service is wonderful

All okay, great experience

Excellent experience!

No improvement needed Mike was awesome!!

Without bothering ME.....more than once...the lady at THIS location could have EASILY contacted the U-HAUL location in Concord, NC where I picked up my rental to get her questions and concerns taken care of. I just want to say that the WHOLE experience of THIS rental process was a complete NIGHTMARE at best!!!! EXTRA charges that SHOULD’NT have been charged and a lack of communication in the system and between store locations.

no improvements

The staff is very friendly and helpful.

The guy I dropped it off with said he was going to charge me 25.00 for sweeping out the back of the truck. It had a little bit of dirt in it and would have taken less than 5 minutes to do... I said come on man I’ll do it give me a broom, I didn’t realize it was that big of a deal. He obliged and said I’ll take care of it, but the entire interaction could have been avoided because it wasn’t that dirty in reality.

Great over all experience no complaints!

Mike helped me and he was great. Very helpful and patient working out our issues with truck size on what we needed.

Awesome customer service! Highly recommend!

I had an absolutely positive experience with this location!

Awesome customer service. I am a regular customer and I will always go back. Mike is wonderful.

The manager and staffers were very friendly, professional and accommodating. I will definitely utilize them again in the future.

Firstly, always make a reservation. We were fornuate that a truck was available when we needed. Friendly service and a quick and easy, in and out.

Just another great experience, that makes about 6 awesome experiences now.

Lots of computer problems and issue with finding the booking. Staff was not initially friendly or communicative at all. Ended up well but not what I'd call a professional operation.

When turning the truck in the manager had no clue what she was doing will not use this location ever again.

I rented a 10’ truck and everything was great.. Mike and the whole team did a wonderful job for me... The made the check out and check in process go very smoothly.. Give them all a pay raise!!!

Great Experience!!! Have used 3 times and service is always Excellent!!

N/A

We had such a good experience that we have no requests for improvement.

Wonderful customer service

Have a working restroom.

Adjust the mileage price, use time as way to get truck back in time by lowering price if early.

Mike and the manager (lady) were very fast and friendly. They went above and beyond to make my short experience there a great one!

Mike is awesome! Very friendly and helpful.

Staff was very courteous.

Easy pickup and return,easy to use early drop off feature

Perfect experience. Fast and Friendly Service.

Mike was great to work with.

It depends on how this location treats my request for a refund due to 2 major equipment failures which both put me in extremely dangerous situations and made me sit roadside for 2 days . A full refund is a very reasonable request for such a bad experience.

The staff was very helpful and friendly

Everything went smoothly and very happy with service.

Consistently Outstanding customer service. I’ve rented there several times and service was outstanding

Lydia, Mike and the whole crew have provided EXCELLENT service for me and my family over multiple occasions. Good communication, always have everything setup just how i needed it, and ready to go with the heater already blowing on a cold morning. You could do ALOT worse renting elsewhere! *Only issue: they seem to have some connection issues with their computer at times. Just be ready, might have to be patient with 'em.*

Fast and easy return for our trailer rental

Very satisfied! Thank you!

The manager "Lidia" is awesome. Polite professional and a pleasure to work with.

Professional management and staff

It was the end of my journey and the location was close home at SC.

Mike was very helpful assisting me with what I needed and hooking the tow dolly I rented.

WRONG QUESTIONS!!!!! Ask about the equipment!!!!! I was unable to use the trailer. It was advertised as a 6ft wide unit which I needed. However, the opening was only 5ft. I could not get my UTV loaded. I ended up leaving it and not bringing it back. False advertisement!

U-Haul service was fast, efficient, and professional. Thank you!

The lady that checked me in was horrible. She talked way to much, to the point she took for ever to get me checked out and she had customers waiting. She didn't know the products your store offer. She kept saying that uhaul/she didn't have the light i needed for my truck. My brother had to tell her and point it out that your store did have it. I truly hated everything thing and second being in your store. I plan to never return because my experience was just that horrible.

Excellent staff and great customer service. Perfect experience and thank you.

Pick up was smooth and easy. We wish we could have found a closer location.

we did the phone checkin and alot of the scratchces were not marked so we had to stand in the rain to take all the photos and do write ups. Did not go inside.

A really smooth, easy rental experience.

Need a better way to access how to fill trucks with fuel. Or require all folks to bring truck back with full tanks.

Excellent customer service!

I did the self check in which didn't go through or work and was initially charged the fee for uhaul to do it. I emailed the manager about it and she looked into it and refunded me because of issues with the site. I was fully expecting to be told "you didn't complete the check in it's not our fault we will not waive the fee" your manager made me a customer for life

Great staff.friendly and helpful.will definitely recommend.thank you.

When I entered the Uhaul Rental establishment, the office was empty! I looked through the combining window to the warehouse area only to find it empty as well. Afterwards, I proceeded to the rear of the building to find one woman on forklift unloading an 18 wheeler Truck. I asked the manager could she take a second to inspect the $19.00 flat bed rental, and she responded "sorry, you have to wait, he was here 1st". I understand that he was there 1st, but the manager just stood there doing absolutely "NOTHING". I waited almost 1/2hr for them to complete unloading an 18 wheeler. I have a newborn at home, and really needed to get some items for her; and it seemed to me that the manager was rude, and care-less about me as a valuable consumer! I may be only one lost customer, but that's one lost forever!!! #NOCUSTOMERCARE

Mike was very helpful and friendly

My overall experience was horrible - I have had issues with closing on my new house and needed the truck longer than expected. Friday 11/1/19 I called to extend the current reservation on the truck full of my belongings and was told 'no' and the truck was already rented for pick-up at 6 pm. I unloaded all my stuff in my sister's driveway and turned the truck in just to find out they had trucks and I could have extended my rental. I am furious with U-Haul and I rent from them a lot. I will take my business to other local companies in the future and never to U-Haul again!

Employees were very very kind, friendly, and helpful. Highly recommend.

If you reserve a dolly online and you don't have one available...CALL THEM!!! So the customer can make other arrangements

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Great guys to work with

Excelente servicio