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joseph D.Customer Reviews for U-Haul Moving & Storage of Lake Wylie
Testimonials From Recent Customers
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Have them go over the express pickup because your app is junk we had no idea @ 9 pm we needed to be online then an hour wait to get a live person is absolutely unacceptable I was livid finally got my truck at 11 pm so needless to say I was extremely unhappy and feel like I was a little cheated on an $89 local move of less than 30 miles I will probably look to another rental company in the future
Michelle B.Had the right uhaul truck for our needs.
Phyllis S.Mike is awesome
cindy M.Mike is a fantastic owner. I've rented from at least a dozen and a half Uhaul locations over the years, and Mike is certainly the best person I have rented from.
James L.I've had some pretty awful uhaul experiences and this made up for all of them. Wow!
Christine M.Love Mike and his crew!
Michelle C.Love Mike and his crew!!
Jeffrey C.Honestly, I can't think of a thing to improve. Best U-Haul location I've experienced.
SCOTT S.Rental not available no customer satisfaction credit received to date.
Lakitia B.Your App - I used the App to reserve the truck from my home where I have excellent WiFi internet, however when I arrived at the store location the WiFi connection was very sluggish and the multiple times I had to say I did not want furniture pads or moving assistance took so long that I had to stop the app and engage the counter resource instead.
Jack B.We have used this location multiple times the past three years for everything from truck/trailer rental to moving supplies to hitch installation. Each time it has been a very positive experience. This location sets the bar for the rest of the U-Haul franchise!
Patrick N.Lydia was AMAZING and HELPFUL!
sherry j. | Online Move Ingood staff!
Cynthia B.We cannot say enough about Mike at the Lake Wylie U-Haul. He was very helpful and communicated well regarding our 4 UBoxes. Compared to the Hartford CT location, Lake Wylie beat them out of the park! Would highly recommend Mike and his team at Lake Wylie!
Danielle C.It rained during the drive and the “Moms Attic†leaked
Tim G.Mrs. Lydia and Mr. Mike are the absolute BEST U-Haul employees I have ever come across. They are friendly, personable and always provide top notch customer service.
Daniel J.Thanks to the staff Lydia and Mike for making the moving experience so easy . These are the most friendliest and professional Uhaul staff I've ever met .
Alexis S.My only problem is that they charged me for two days rental. I only used it for 1 day.
Kim P.Mike and the guys working here are extraordinary. Love their jobs and it shows. They actually care about the customer. This is my 4th time renting from this location and wouldn't go anywhere else. The gentleman man that hooked up my trailer seen that it was dirty from sitting and went above and beyond and cleaned it out so it was perfect before I left ! Great job guys !!!!
Jonathan G.The team was friendly and helpful.
Tyler S.Still have a hold on chime card. From May 1st I paid in full with a different card. Please Release the hold in the chime card.
CARL M.Everything was great.
John Y.Courteous staff with efficient pick-up and check-in of trucks and accessory rental.
Douglas W.Mike Watson was very professional, patient and customer service oriented. He made the UHaul 10' truck rental pleasant with no stress!
Jackie M.Service was fast and everyone was so nice!
Paul K.The local people were fine, but Uhauls website and customer service is ATROCIOUS! The website wouldn't allow me to return the trailer, I tried calling the cust service number but no one ever picked up. I tried the live chat garbage..it told me 7 minutes, 20+ minutes later someone responded with a message to try clearing the cache, or use a different device or call a different number and then promptly ended the chat. WTF!! So I tried the other number and guess what....NO ONE answered that line either. Complete and utter garbage! Try using people and get away from worthless online or automated garbage. As big as I haul is and you can't do any better than this? Really?
Adam F.Great experience
John D.Great customer service and great equipment.
Angel B.Will use again! Quick and easy.
Sean G.Mike always goes the extra mile in helping me with all my car hauling needs
Randall M.Mike and Lidia are exceptional service reps.
Heriberto F.Turned in truck on time and the keys were handed to a Uhaul employee. An employees called and yelled at me the following day saying that customers were missing out on rental because I didn't turn in the truck when in fact it was turned in. Employee that called verified that keys were there when told that the truck was turned in. When asked why the truck was not processed when turned in, the Uhaul rep that called stated that they were busy the day that the truck was turned in and that the employee forgot to finish checking in the truck.
ky V.Systems went down. Couldn't check in. Took the worker over an hour to get it done. If that didn't happen would of rated my experience better
Richard B.Customer Service needs to be more sincere and inviting. Also, if equipment is not used should be refunded but not a major concern.
Larry A.Great customer service excellent equipment.. Both Lydia and Mike so professional and friendly .
Alexis S.We had a great experience. The Manager and assistant manager are awesome and they do what it takes to service customers. Great service.
Hattie M.Van would not drive In grass. Tried to drive to back door of home. Went on grass, slight left turn to go at small incline, truck tires just spun. Could not go straight forward either. Finally backed up, but thought I was going to have to be towed for 10 minutes. Could not pick up at back door. Everything had to go up the stairs. Everything else, was good. Service excellent.
Vira H.Staff was extremely polite and courteous.
CHARLES E.My only issue is that when I received the truck the gas was at 3/4 of a tank. When I returned the truck it was at 3/4 of a tank and it charged me a gas fee of 25.00. Not sure why I was charged this since I returned it at the amount of when I got it. I returned it after hours so I wasn't able to talk to anyone.
Matthew H.The lady at the desk taking my information seemed a bit like a drill sargent; no joking, no laughing, no smiling, not rude but not super friendly either. The other girl was friendly. Out back the guys that hooked up my trailer were great. One of the same guys was there when I turned the trailer in, he was friendly but seemed overwhelmed and to be working alone. Get that man some help!
Ryan D.I was thoroughly impressed with the personnel on site. Very kind and professional. I will definitely recommend to friends and family. ¡Gracias!
Joshua H.The location was outstanding. Personnel were friendly and helpful. The corporate not so great. The reservation for a small trailer was transferred in the system to a location far from my house, causing a delay of 45 minutes. The location waited for corporate to resolve and after no response, they solved the issue manually and got me on my way.
YVONNE L.Great staff. Very friendly and welcoming.
CHANDRA G.A very good experience overall. I had difficulty and inability to self check in due to software issues with U-haul. The customer behind me had same issue; so there was some wait time. However, customer service was excellent, cargo van was well maintained, clean inside and out with new tires, etc. The return process to destination site with software program had no issues. U-haul was fair with pricing and credited account with earlier return than anticipated. Pleased that equipment/cargo van was on site and prepared for rental. Great experience.
Jeff W.very smooth transaction
RICKY C.Some how, some way, connecting the 7/11 parking lot and the U-Haul/tire shop parking lot
Robert W.Good staff.
Phillip J.Very Professional, Helpful and Consistently Friendly
Scott G.The power steering in the truck was VERY bad and hard to drive at times. You should Definitely should think about getting that truck serviced before renting it out again.
Juawana D.If a person runs an hour or two past return time not be charged a whole day rate, because in some cases a person may have had a horrible moving experience with no help at all and then it takes him a longer te to pick up and load their stuff therefore going past the return time and then on top of his bad move have to pay more money because of other people not coming thru to help. It would just be some relief knowing that a person can catch a break when ya think the whole world is against you
Curtis B. | First ImpressionsAwesome
MARK H. | Overall ExperienceLydia she is absolutely the best! Her customer service goes above and beyond. Kudos for her!
Cindy V. | Overall ExperienceEverything went smoothly and very happy with service.
roger c. | First ImpressionsConsistently Outstanding customer service. I've rented there several times and service was outstanding
MARK H. | First Impressions.
Louis V. | First ImpressionsGreat guys to work with
James M. | First ImpressionsExcelente servicio
Angie H. | Overall Experience