Customer Reviews for U-Haul Moving & Storage of Lake Wylie

738 comentarios

4815 Charlotte Hwy   Lake Wylie, SC 29710

(803) 831-2333

Location Hours

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Services at this Location:

Contáctanos

(803) 831-2333

4815 Charlotte Hwy
Lake Wylie, SC 29710

Services at this Location:

Location Hours

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The manager was great to work with. The after hours check in return could be a bit easier to use.

Brenda T. 
Clasificación:
3.0

Make sure the equipment is on the vehicle.

Joshua O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracey S. 
Clasificación:
5.0

Great service over the phone at the Lake Wylie, SC location. . Had to change my reservation twice they did it with ease. Truck was very clean and all the equipment I requested was there when I was ready to self check in. App was giving us an issue but the website worked. ¡Gracias!

Raul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlo J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tawanna K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorna C. 
Clasificación:
1.0

Horrible experience, front receptionist (Lydia) had the worse attitude. Arguing with customers and employees, extremely rude. I saw her go off on two customers in front of me and then argue in front of everyone with another employee who was actually trying to help. Spent about an hour there just to rent a trailer, she did a horrible job at explaining anything to me and was told by the other employee renting for 24 hrs would be same price as the 5 hour option Lydia pushed on me by making me believe that was my only option. Went back to the front to ask her about it and she rudely told me I should've asked more questions but when I did she had such a bad attitude. Worse experience ever, horrible look for Uhaul as a company.

Yesenia H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chauncey W. 
Clasificación:
5.0

The moving blankets and hand truck are located in area of truck needed for renter. Can you relocate?

Timothy H. 
Clasificación:
5.0

The return was quick and easy. The Gentlemen who check me out was very friendly and a pleasure to to work with.

Samuel J. 
Clasificación:
5.0

Lydia is great, really made the experience simple and easy. She went the extra mile to help me out.

HENRY L. 
Clasificación:
1.0

They tried to move my reservation to a location further away (just minutes after my reservation time had already started) because they were closing and they were too lazy to clean my vehicle ahead of time. I had selected mobile pick-up, so it shouldn't have mattered that they were closing anyway, and it's NOT my problem that they didn't want to clean the vehicle. I complained and pressured them into preparing the vehicle for me. I was NOT going to pay for the extra mileage and inconvenience of going to a different location WHEN I WAS ALREADY ON MY WAY. Oh, and then I found a used COVID mask in the back. Terrible service.

Victoria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clover H. 
Clasificación:
5.0

Management and staff at this location are outstanding!

Derek S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joao D. 
Clasificación:
5.0

Mike Watson was a huge help. Professional, knowledgeable and extremely customer focused. He made this experience great.

Christopher A. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher H. 
Clasificación:
1.0

The people were kind enough to start and it was fine picking up the truck. Driving the truck was a challenge, it's badly in need of service. It felt very unsafe on any interstate, the transmission felt like it was about to give out at any minute. The worst part was returning the truck and trying to settle my bill. The store couldn't seem to figure out how to charge my card with the additional charges (gas, extra mileage etc). They told me my card was declined by my bank. I called my bank, it wasn't declined, there wasn't a charge for them to decline. I called back to Uhaul and they couldn't figure it out. Even asked me if I could just pay with another card. I said no, my card is good, can't you just charge the hold amount and then make a second charge for the remainder? That was Saturday. Come Monday, the manager of the store was calling me again to tell me they still couldn't get the charge to go through. She interrupted me throughout the entire conversation and treated me like I was a complete idiot who had never rented anything before. I understand how holds work, again, not my issue that they couldn't figure out their system to charge the card. I went through Twitter customer service (which is great btw) and finally told them that I was done, they were welcome to work with the local uhaul to get it figured out because I no longer wished to speak to the local uhaul manager. I thought it was done. Thursday morning I saw a charge for the hold amount go through on my credit card. Then later in the day I received an email from a credit collection address from Uhaul asking me to pay a much higher amount on top of what was already charged to me. They had added a late fee into the amount that was being charged extra (for mileage, gas etc.) I once again got on the phone to call Uhaul corporate. Mind you, I work full time and just completed a major move to a new city. At this point I'm writing this I have spent a solid 8 hours on the phone between my bank and Uhaul trying to figure this out. I went online to pay the $85 and the damn online payment portal didn't work so here I am, again, on the damn phone with Uhaul trying to pay an $85 bill to a billion dollar company because the people at their local shop can't figure out how to collect payments. it's infuriating.

Jennifer B. 
Clasificación:
5.0

Mike and Lydia assisted me with my rental, and were absolutely wonderful to work with. U-Haul needs to hire more like them!!

James G. 
Clasificación:
3.0

El cliente no dejó un comentario.

NATASHA L. 
Clasificación:
3.0

I was charged for gas even though I provided a copy of my receipt and left the truck with the same amount of fuel as when I picked it up.

Peter P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ramon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan G. 
Clasificación:
5.0

I had to ask to have previous damage noted and they applied stickers at pickup location. The headlights on the vehicle I rented were pointed almost straight down which made it very hard to drive at night. I notified the technician during the return of this vehicle at the drop off location.

Chad L. 
Clasificación:
5.0

Great experience, friendly staff and very quick and efficient.

Paul K. 
Clasificación:
4.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

Mike was very knowledgeable, customer friendly and explained the process very well. He made it a ðŸ' Great experience. Thanks Mike and uhaul !!!!

Curtis L. 
Clasificación:
5.0

The door kept falling down and we could have gotten seriously hurt. When we opened up the door it doesn't stay up

Jacqualine J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Keep doing what you're doing

Joseph B. 
Clasificación:
5.0

Extraordinario servicio al cliente

Rich H. 
Clasificación:
5.0

Wonderful and Helpful Staff, Excellent Service and Experience. Definitely my go-to uHaul location from here on.

William N. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

Lydia was great. Very helpful and professional.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
1.0

The vehicle was shaking the entire trip, terrible condition to move. Hands and leg was numb from driving

Gw B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLIS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
3.0

The location was fine, staff did great job when I arrived at opening time. They were warming the trucks up while another employee was cleaning them. Friendly team but the lady with the long fingernails was a little pushy on when exactly I was going to return it.

michael W. 
Clasificación:
5.0

Great customer service , would definitely do business in this location again. Mrs Roman and team members are awesome . Thank you all .

angel D. 
Clasificación:
5.0

Check in was quick and they helped me start my claim.

JAMES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Best Uhaul ever! Everyone there is so personable and attentive. I only go to his Uhaul.

Sheena W. 
Clasificación:
5.0

can't think of anything

Mark R. 
Clasificación:
5.0

Lydia and Mikey were awesome!

Kelly B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody T. 
Clasificación:
3.0

The truck was too, too, too LOUD

MIRANDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD K. 
Clasificación:
5.0

Lydia & Mike went above and beyond...to help us with the truck rental, equipment, boxes, tape, bubble wrap, marking boxes kit, references for Movers Helpers, a listening ear, and much encouragement. We can't thank the Lake Wylie Uhaul Team & Victorious Moving Solutions enough!!!

Marion C. 
Clasificación:
5.0

Extraordinario servicio al cliente

Bobby L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

Excellent customer service!

KATHLEEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlo J. 
Clasificación:
5.0

Magic Mike was awesome.

Eric A. 
Clasificación:
5.0

The two guys behind the counter were (are) excellent. They really represent U-Haul as they should with courteousness, attention to detail and a warm smile. I rent at this location regularly. I could go to closer locations, but I appreciate the service at this Lake Wylie location.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE B. 
Clasificación:
3.0

When someone books a truck it can be picked up where u wanyed

Andrew M. 
Clasificación:
5.0

Everything went very well. Easy check in and return

Dennis C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Travis W. 
Clasificación:
3.0

The office close and did not leave the key to the truck in the 24 hour box so I could pick the truck up

Kea C. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonny P. 
Clasificación:
5.0

The staff at this location are terrific - very customer centric and professional.

Gregory L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

Let the customer know when you change the pick up location. Additionally, if the location doesn't have an item you should let them know when they are booking the item.

WALTON P. 
Clasificación:
1.0

Vehicle had lots of marked damage but also lots of unmarked damage. Agent also refused to let us use our own truck to pull a trailer but let us rent an f150 that was even smaller to pull it. The whole experience felt like a scam. Expected rental fees to be less than $70 as advertised but ended paying out $140

Joey M. 
Clasificación:
5.0

Considering the country is experiencing a health crisis fighting the COVID-19, one of your employees apparently feels that the health of your customers is not important. Both at rental and drop off, the employee was indoors around customers without a mask. The other two employees wore their masks at all times. This was witnessed on 01/19/2020.

Rene G. 
Clasificación:
5.0

The gentleman that helped me hook up and get going and return the trailer was very nice and helpful. I was very impressed.

RAMONA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
5.0

The people working pickup and drop off were friendly and professional.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheena W. 
Clasificación:
5.0

Keep it up!!! You are essential..

Wade J. 
Clasificación:
5.0

Mike Watson is well mannered and efficient employee. He always does a good job. He deserves recognition.

Vernon B. 
Clasificación:
4.0

El cliente no dejó un comentario.

marsha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rachel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom D. 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALD K. 
Clasificación:
5.0

In the freezer U-Haul is very informative and clean and fair I had to return the truck the next day when they were closed and I was worried that I would get charged for stuff that wasn't warranted but I wasn't they treated me fair and I would recommend this U-Haul to anyone

Jessica P. 
Clasificación:
5.0

None that I can think of. Vehicle clean and in good shape. Employees friendly and knowledgeable. Good experience

Frances P. 
Clasificación:
5.0

Keep doing what u'll are doing

CATHY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek F. 
Clasificación:
5.0

Lydia she is absolutely the best! Her customer service goes above and beyond. Kudos for her! 

Cindy V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

roger c.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly and very happy with service.

roger c.  |  First Impressions 
Clasificación:
5.0

Consistently Outstanding customer service. I've rented there several times and service was outstanding

MARK H.  |  First Impressions 
Clasificación:
5.0

.

Louis V.  |  First Impressions 
Clasificación:
5.0

Great guys to work with

James M.  |  First Impressions 
Clasificación:
5.0

Excelente servicio

Angie H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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