Customer Reviews for U-Haul Moving & Storage of Lake Lewisville

3,749 reviews

811 E State Hwy 121 Business   Lewisville, TX 75057
(1/2 Mile East of I35 on the corner of 121 Business & Main St next to QT)

(972) 420-1211

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 420-1211

811 E State Hwy 121 Business
Lewisville, TX 75057
(1/2 Mile East of I35 on the corner of 121 Business & Main St next to QT)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The person put the trailer on my hitch but based on the diagrams later sent by U-Haul the hitch ball and trailer were sitting too low. This should have been pointed out.

Angela W 
Rating:
1.0

Customer did not leave a comment.

JUSTIN C 
Rating:
5.0

My sales agent was very helpful throughout the process.

Tanika J 
Rating:
5.0

Excellent staff and service. Thank you so much.

Todd J 
Rating:
5.0

Nothing excellent service perfect Coustomer service

Brenda n 
Rating:
2.0

My first 10 foot box truck had a check engine light on. I noticed it when I got home. I had to bring it back to get another vehicle. The second one had a low tire pressure warning. The attendent tried to fix it, but it stayed on the entire rental. This should not have happened if this office had maintained their vehicles prior to renting them out.

Albert C 
Rating:
4.0

Customer did not leave a comment.

Jefrey H 
Rating:
5.0

Customer did not leave a comment.

NATHAN S 
Rating:
5.0

Fast hook up fast drop off

Johnny P 
Rating:
5.0

I cant find a set of keys that must have fallen off of my keychain, i was wondering if they fell off inside the uhaul pickup truck i rented. if someone could email me back that would be wonderful.

Megan K 
Rating:
5.0

Customer did not leave a comment.

Byoung D 
Rating:
5.0

Customer did not leave a comment.

NEDRA L  |  Overall Experience 
Rating:
5.0

Love uhaul best service ever

Alivia J 
Rating:
5.0

Only problem was we had to wait a while before we could get helped and on our way.

JEFF F 
Rating:
5.0

Customer did not leave a comment.

Keith C  |  Overall Experience 
Rating:
5.0

Outstanding service, they had me in and out. Very polite staff. I've been using U haul since 1982. William Jones 😎

William J 
Rating:
5.0

Customer did not leave a comment.

Nia Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ali S 
Rating:
5.0

The personal is very good

KRISSIA A 
Rating:
5.0

I only used two or three of the furniture pads but had to find space in the U-Box for the packages of pads which meant I had to leave some things behind. It may be easier to allow the customer to return unused pads to the local U-Haul location or negotiate how many are needed in advance. Otherwise, my overall experience was outstanding!

DeAndrea B 
Rating:
1.0

They overcharges us by 36 miles. We got the truck at 96966 miles but on our receipt they showed the odometer starting @ 96930. We did let them know but they would it accommodate us for the discrepancy. Please do not use the uhaul location in Lewisville 811 state hwy 121 as they will overcharge you.

Cecelia M 
Rating:
5.0

Best customer service I’ve had in a long time.

Tyler D 
Rating:
5.0

Online reservation process was easy, trailer pickup was seamless and when it came time for the return all I had to do was to pull into a designated lane, wait a moment, and an attendant came outside to disconnect it. Easy peasy!

Jerry B 
Rating:
5.0

N/a

Nitin B 
Rating:
5.0

Customer did not leave a comment.

Agney O 
Rating:
4.0

Customer did not leave a comment.

Thad D 
Rating:
5.0

Customer did not leave a comment.

Joseph Y 
Rating:
5.0

As always I rent something here is the location for do it.... Awesome people

Pedro C 
Rating:
5.0

The drop off location was just as good as the pick up. I was greeted immediately, and had an associate check me in and get my equipment and get me back on the road.

Boone N 
Rating:
5.0

Excelente servicio muy rápido

Alejandro G 
Rating:
5.0

Customer did not leave a comment.

deaerius p 
Rating:
5.0

Lynn was very helpful and took good care of me.

Lisa S 
Rating:
4.0

Customer did not leave a comment.

Rory C 
Rating:
3.0

Customer did not leave a comment.

Tim W 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
5.0

Customer did not leave a comment.

Sanjuana G 
Rating:
1.0

My wife told me, "You haven't heard a single word I've said, have you?? What a strange way to start a conversation...

ERNEST P 
Rating:
5.0

Customer did not leave a comment.

Johnny S 
Rating:
2.0

Unfriendly and unprofessional

CHAD B 
Rating:
5.0

For me, not a thing.”Great Service .”

Robert L 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Customer did not leave a comment.

Harshit S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L 
Rating:
4.0

Customer did not leave a comment.

Austin S 
Rating:
5.0

Customer did not leave a comment.

Randall C 
Rating:
5.0

Customer did not leave a comment.

Charles A 
Rating:
5.0

Customer did not leave a comment.

Karen B 
Rating:
5.0

Customer did not leave a comment.

Jarise C 
Rating:
5.0

Customer did not leave a comment.

Ronysha F  |  Overall Experience 
Rating:
5.0

Hr

CARL N 
Rating:
5.0

Customer did not leave a comment.

Lona W 
Rating:
5.0

The parking is problematic, but I don’t have to tell you that. Otherwise, fine.

Kevin M 
Rating:
5.0

Everyone was polite and helpful when I asked questions. Thank you very much

Donna V  |  Overall Experience 
Rating:
5.0

N/a

WILLIE B  |  First Impressions 
Rating:
5.0

Had all of our household stuff stored there for almost 2 years while doing an out of state move. Very clean our furniture and the rest of our household was just like the day we put it in. The people that work here are very accommodating fantastic to work with and a smile on their faces. It was so good to have a business that is there for their clients. A plus all the way and highly recommend them

Ramond G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arthur s 
Rating:
4.0

Customer did not leave a comment.

richard F 
Rating:
5.0

This location had a homey feel, they made me feel right at hm … very friendly & loving; I didn’t get anyone’s name but everyone one I encountered had a smile; LOVE IT

Tiara T 
Rating:
5.0

The customer service is amazing

Aneta S  |  Online Move In 
Rating:
5.0

The Dolly strap was broken. The dolly wheel was were stiff.

Jay J 
Rating:
5.0

Customer did not leave a comment.

Kyle B 
Rating:
5.0

Very clean units

Jason B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua R 
Rating:
2.0

Had the worst experience for over 2yrs dealing with a unit I let go of and they were still trying to charge me for even though there was a contract signed showing I let go of the unit.

Jessie R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane K 
Rating:
5.0

Customer did not leave a comment.

KENIA D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chase S 
Rating:
5.0

Ok

daniesky r 
Rating:
3.0

you charge too much and your system is deceiving

carl j 
Rating:
3.0

It was disappointing to show up 10 minutes early at 6:50 for a 7:00 appointment, also the time it was supposed to open. The person with the key to open the location didn’t show up until 7:35.

Sharock W 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
5.0

Customer did not leave a comment.

Oscar M  |  Overall Experience 
Rating:
5.0

Employee that checked me in was friendly and time efficient. Wish they had more room where they store the trailers, tight to back it in and get them out

STEVE D 
Rating:
4.0

Every thing was good only problem was the rent keep going up frist it every 6 month the every 4 mos to 3mos

Minga R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Taylor S 
Rating:
4.0

Customer did not leave a comment.

Ben W 
Rating:
5.0

Customer did not leave a comment.

Jeff Y 
Rating:
5.0

Customer did not leave a comment.

Adia V  |  First Impressions 
Rating:
5.0

This location is fantastic thanks to the outstanding crew and the young lady manager who is a highly competent, super professional leader - amazing customer skills. Very pleasant rental experience and Uhaul is amazing with the text messaging and app. Would like to suggest an enhancement to the app so we can upload a picture when returning the vehicle as well as the photo to be taken during return. I had already dropped my keys as per instructions but the app requiree use of the camera but it was too late.

Surojit B 
Rating:
5.0

Customer did not leave a comment.

Samuel M 
Rating:
4.0

Very friendly customer service! Made the whole process simple!

Cassie W 
Rating:
5.0

Great Facility. Great Service.

Scott K 
Rating:
5.0

Customer did not leave a comment.

Ronny G 
Rating:
3.0

The staff that assisted me were very friendly and did their best to help resolve a difficult situation. However, the truck I reserved was not available causing my movers to have to wait on me an extra hour to arrive. As a result I had to pay the moving company extra for going overtime. The utility dolly I reserved was also not available. While they tried to add a newly shipped appliance dolly into the system, they ran into technical difficulties doing so which took FOREVER to resolve. I also observed other customer encounters who had the same situation (truck/dolly reserved not available). U-Haul needs to be prepared for inventory challenges in these cases. Moving is stressful enough without having to worry about these sort of things. Again, thank you to the staff, but poorly managed location - not sure who is in charge of the fleet of trucks / equipment, but they need to be prepared for shortages.

TIFFANI E 
Rating:
5.0

The truck was ready as there were several on the lot; staff was helpful and got us on our way quickly.

Frederick M 
Rating:
5.0

Just keep up good work great attitude customer service Was awesome. Great job crew.

Jerry W 
Rating:
5.0

Customer did not leave a comment.

Brad M 
Rating:
5.0

Staff was very professional and efficient. Pick up and drop off were very easy and clear.

Amit K 
Rating:
5.0

Everything was great

JAMES H 
Rating:
3.0

The truck I was given had several leaks in the roof and since it rained all day, all of my belongings in the truck got soaked. The truck needs repairs before being given to other customers. Disappointed that I couldn’t depend on the truck to keep my stuff dry while moving.

Danielle N 
Rating:
4.0

Customer did not leave a comment.

Aaron M 
Rating:
5.0

Equipment worked as advertised. All staff was friendly and helpful. Couldn’t ask for better help.

Robert Y 
Rating:
5.0

Customer did not leave a comment.

Rowan M 
Rating:
5.0

Outstanding friendly service! Quick process and equipment just as reserved!

JAMIE H 
Rating:
5.0

You all perfect a five star Patricia Hightower. Too exhausted but thank you for all your kind help

PATRICIA H 
Rating:
1.0

Customer did not leave a comment.

Austin M 
Rating:
5.0

Since Lynn took over the facilities were much cleaner and staff showed much more knowledge and appreciation.

Jerry S  |  Overall Experience 
Rating:
5.0

Nothing to improve. Staff was pleasant and quick.

Dusty P 
Rating:
5.0

Customer did not leave a comment.

Venkata A 
Rating:
5.0

Customer did not leave a comment.

Salvador G 
Rating:
5.0

Customer did not leave a comment.

Michah J 
Rating:
2.0

Customer service was sub par. The young lady I dealt with had an attitude when I asked why she took a picture of my ID with her cell phone. It was a valid question as she used her personal cell phone.

MATTHEW B 
Rating:
1.0

I would never recommend this location as I was treated horribly by staff. I had a staff member literally cuss me out. The representative that was helping didn’t like me asking him if he could bring out a dolly and literally drop the f*** bomb and called me a b**** I’ve rented from this place and have never had this type of treatment from this location. The manager Lynn was no help she told me that the representative has a speech impediment so that could’ve been why he cussed me? Really? I’m so disappointed and I hope management gives me a call on this concern. 214.406.1665

brock l 
Rating:
5.0

Lynn was absolutely amazing! She’s so friendly and caring. The store was extremely busy and she handled it like a pro! I will definitely be back for my future needs!

Michael P 
Rating:
4.0

Customer did not leave a comment.

Chris B 
Rating:
4.0

Deodorize the interior. The interior was clean, but it didn’t smell good.

Trey F 
Rating:
5.0

Customer did not leave a comment.

Christian P 
Rating:
5.0

Customer did not leave a comment.

VIPULKUMAR B 
Rating:
5.0

Customer did not leave a comment.

Pamela H 
Rating:
5.0

The gentleman who checked me out was knowledgeable, professional, abd friendly -- you could see that the staff worked well together, and that everyone knew what they were doing. Awesome service!

peter p 
Rating:
5.0

Dropped off afterhours.

Joshua A 
Rating:
5.0

Customer did not leave a comment.

Amanda W 
Rating:
5.0

Everything went very smooth and the staff was awesome making sure I got what I needed instead of up selling. There are other uhaul locations to me but the Lake Lewisville location is worth the few extra miles to me.

Jimmy Y 
Rating:
5.0

Win win!

Jon T 
Rating:
5.0

Customer did not leave a comment.

Chris B 
Rating:
5.0

Customer did not leave a comment.

skylar H  |  Overall Experience 
Rating:
5.0

Thank you for all your help

Michael M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan L  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Minne D  |  Overall Experience 
Rating:
3.0

For someone who needs a storage unit and has never been (spoiled) by better aesthetics and service(from a different uhaul location) this is an "okay" location. The BEST customer service in the handful of years I have EVER received at this location, was the day I closed my storage unit; not even from the day I opened it, which was an awful mess.

KIRA G  |  Overall Experience 
Rating:
5.0

I’ve had storage units with Uhaul so long I can’t remember I’ve rented so many trucks and trailers I can’t keep count I have two different Uhaul offices here in Lewisville and both counters are very friendly and professional to work with- I sure would like a discount for a truck to drive one way to Tampa Florida for a two bedroom house

Teresa W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley W  |  Online Move In 
Rating:
4.0

I do refer y’all to others.

Debbie G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGIE D  |  First Impressions 
Rating:
5.0

Shawn - Very helpful and courteous in assisting me with my storage. Awesome employee!

Jamie P  |  Overall Experience 
Rating:
5.0

The staff here was very helpful/friendly and professional in helping me. Thanks for a great experience.

Darleen F  |  Overall Experience 
Rating:
5.0

Great customer service!

Michael M  |  Online Move In 
Rating:
5.0

Very friendly and helpful

DEBBIE S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Spencer B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jOHN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron P  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Minne D  |  First Impressions 
Rating:
4.0

The only complaint that I have is that one of the entrances was always blocked By the employees so you had to drive around to the other entrance.

Laseana H  |  Overall Experience 
Rating:
4.0

When first viewing and choosing a storage unit, a staff member should accompany you.

Pam H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nia Y  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TRINESHA O  |  Overall Experience 
Rating:
5.0

GREAT GREAT CUSTOMER SERVICE!! DEFINATELY WILL BE BACK!

CASSANDRA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darleen F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric B  |  First Impressions 
Rating:
5.0

The Manger Lynn Torres & Sheila provided excellent customer service & service recovery. Thank you.

Sayeeda H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANITA O  |  First Impressions 
Rating:
5.0

Fast and friendly service.

Danielle G  |  First Impressions 
Rating:
5.0

I think the last time I started renting from yr 2020 or 2021 can't remember 🤦🏻‍♀️I've rented from you guys before weather was a unit or a vehicle I've always love coming back to u being is so much easier to stop by rent a truck or a unit without any stress at all. I will miss u hopefully I'll be renting u again, but not to soon😂. Thank you for being part of my family all these years

Marilyn M  |  Overall Experience 
Rating:
5.0

Excellent storage to rent

Francis D  |  Overall Experience 
Rating:
5.0

The whole staff was very welcoming. The young men are so courtesy and well mannered… Facility was very clean and they made everything easy

Claudia H  |  First Impressions 
Rating:
5.0

I love how the staff were really to attend to your needs.

deborah s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denzel M  |  Overall Experience 
Rating:
5.0

Staff from the GM to the employees were friendly and helpful

David B  |  First Impressions 
Rating:
5.0

Great crew and facility!

Richard G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael F  |  First Impressions 
Rating:
5.0

Great people to deal with……Top to bottom.

Marshall B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAYURBHAI P  |  First Impressions 
Rating:
5.0

Wendy was amazing! I have a unit at another location, but this was by far the smoothest and easiest experience I’ve had so far.

Shannon V  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Srikanth D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronysha F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARTON G  |  Overall Experience 
Rating:
5.0

None

julier s  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brad S  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JACK A  |  Overall Experience 
Rating:
2.0

Lots of water damage; rats had a field day.

Elias W  |  Overall Experience 
Rating:
5.0

Manager was awesome helpful and staff

Gary B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca C  |  Overall Experience 
Rating:
2.0

My entire move was horrible. I will never use Uhaul again for my moving needs. Broken down truck. Missing equipment and storage unit not ready. Missing lock. Such a mess.

Katrisha M  |  Online Move In 
Rating:
5.0

I love how hard the employees work to give a wow experience to the customers. U haul' s torage is very pricey. Besides that they have great customer service. I appreciated that. The head store manager rocks. With his beautiful smile hae fixes everything. Yeah u haul'. .

Michelle J  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kendra M  |  Overall Experience 
Rating:
5.0

GREAT STORAGE

eric m  |  Overall Experience 
Rating:
1.0

When I rented unit 224 I was offered 1 month free from renting a trailer to move back from Working in Pennsylvania on March 13th. I was told I had to pay for April to move in. I paid April & moved in. The unit had dirt & trash inside the unit & outside from a bad door seal & located in the corner. April 13th my Debit card was charged again for April & wasn't supposed to be billed until May 13th. I Called the main office from online# & the lady agreed ì shouldn't have beeen charged. I called the store on the 14th but was told the manager was out until Monday but would call me back. Donnie never did call back. I went to the unit on the 17th & when I opened the door it the floor & all my stuff & bed was covered in dirt, trash & mice & rat feces. The manager Donnie went to the unit & told ne he would find another unit or credit me . After several days he offered to repair the door and Clean up or I could move to another unit. Never did follow-up with crediting the double charge. On Friday 21st I moved to another storage facility but Donnie was not available Nor returned my call. I have disputed The duplicate charge & Asking for April to be prorated from 13th to 21st and credit by bank account.

Frank F  |  Overall Experience 
Rating:
2.0

R v was broken in two and I lost three hundred dollars worth of tools. It was not the fault of your staff.

bob b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tyree d  |  First Impressions 
Rating:
1.0

The manager or boss at the Aubrey location racist. Definitely do not recommend

MATTHEW B  |  First Impressions 
Rating:
5.0

The only thing I have to complain about was when they parked their storage box hauling truck in a space that made it difficult for me to maneuver my 42 ft 5th wheel camper around, especially backing in. There was a much less obstructive place to park it in the corner as opposed to right in the middle where myself and other people needed to get around.

Craig S  |  Overall Experience 
Rating:
1.0

Was told since I rented a trailer I was eligible for 1 free month rental. If I checked out prior to end of the month would not owe any additional money. Lewisville office made me pay for 2nd month up front. Jot what I was told over the phone.

Frank F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bob b  |  First Impressions 
Rating:
5.0

Good service right prices

Gerardo D  |  First Impressions 
Rating:
2.0

My satellite trailer was in storage for over 7 years. Unit 1401. Recently it was vandalized and the manager was unable to provide video footage to assist me. The Antennae mast and very expensive commercial WiFi radio were stollen. They simply cut all the bolts and took everything including heave duty power cable with the trailer. Also the gate was wide open and didn’t function for the last week it was there. Up until this time I was comfortable, but then realized afterward that it was very unsecure. I won’t recommend your facility.

MICHAEL C  |  Overall Experience 
Rating:
5.0

I came in very frustrated due to another uhaul location renting me a unit that was unavailable, someone else’s items were still being stored. The staff at Uhaul of Lake Lewisville were extremely courteous and helpful. They set me up with a new unit so that I could move in immediately which was a relief given I drove 2 days from Virginia and had movers with me. In the end it worked out because this U-Haul location was immaculately clean and felt more secure than the other location.

Cara F  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lucille P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica S  |  Overall Experience 
Rating:
1.0

1. Well lit yes. Not Secure after I was allowed to exit by UHaul staff coming out to release me it still showed me inside. I went inside to better understand being locked in. I asked the staff to show me as out they told me that stuff is never accurate. Therefore anyone can be inside and it is not secure, 2. Not convenient when held prisoner behind gate without ability to exit. 3. Not convenient when must wait 15 minutes on phone to asked yo be let out. Then 20 minutes inside office waiting to find out why I could not exit. 4. No rude especially when I was closing out my account. 5. Rats tore up bed wrapped in plastic (bed trashed), ate bottom of furniture, urinated on bench (bench trashed). Had to wipe down hard surface furniture with bleach. I will have to sort through papers, & photo boxes outside with rubber gloves. I closed after 6 years due to rats and being locked in behind gate. Unable to resolve before rating because no one is available. Excuse for everything. New owners. I was told to get new access. I was not. Even with new card unable to get out and one access gate doesn't work.

SHEILA G  |  Overall Experience 
Rating:
5.0

Best Company ever. Thank you Uhaul ❤️

JOHN T  |  Overall Experience 
Rating:
5.0

Only issue was card reader not working properly to allow me to leave. I am hoping that this has been fixed

Dawn M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff R  |  Overall Experience 
Rating:
2.0

I can never get out the gate Im constantly getting locked in I just got this yesterday

TRINESHA O  |  First Impressions 
Rating:
1.0

Fix the f*cking gate guys. Its veen weeks at least, that I know of. Totally unacceptable. We have work to do. We don’t want to come and mess around begging the office to open the gate every time. Absolutely unprofessional at the highest level.

Trevin W  |  First Impressions 
Rating:
5.0

I would always refer people to U-Haul, especially the Lewisville location.

KATHERINE H  |  Overall Experience 
Rating:
5.0

Matt, who helped straighten out my storage unit situation from when I moved from a bigger unit into a smaller interior unit, was very nice and helpful!

CASSANDRA J  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Wendi H  |  Overall Experience 
Rating:
3.0

Went by the store the other day to get propane, and the front door was locked at 11 am in the morning on a weekday. Not the first time this has happened.

Malcolm J  |  Overall Experience 
Rating:
1.0

The facility appears to be clean and well maintained but it is completely infested with rats. Our belongings were soiled and destroyed by rats. I am very disappointed that the manager did not suggest another facility since she was aware that we were storing personal belongings and not machinery. We were refunded 2 months rent of our 14 months in an effort to make amends but it did not equate to the damage and loss.

LAURIE L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff R  |  First Impressions 
Rating:
5.0

Staff was very friendly and was able to get me into my rental quickly.

Canary C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James T  |  Overall Experience 
Rating:
5.0

Jonathan was super helpful and took the time to see that my many questions were answered. I am totally satisfied with what I consider outstanding customer service!

Paul D  |  Overall Experience 
Rating:
5.0

address the issue very well

Rondy B  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Caden B  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Marco C  |  First Impressions 
Rating:
4.0

Muchas gracias bien servicio

estrada s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heather k  |  Overall Experience 
Rating:
4.0

Their were mice throughout our storage unit that ate out mattress and many other items. Thx

Kurt H  |  Overall Experience 
Rating:
1.0

I requested a move out on 11/6 but it wasn’t processed until my next payment was due which I feel is so that you guys could charge for the full month.

BRIANNA B  |  Overall Experience 
Rating:
1.0

I have the poor rating on recent experience. I had the storage for four years without any problems. It was excellent up until about August. Sometime between August 28th and October 15th someone attempted to break into my trailer. The office staff told me I could contact the company that monitors the cameras for information on who did it. The monitoring company told me because I didn’t have their insurance they couldn’t assist. Then, when I went into the office to check out yesterday, the male that was at the desk told me he could not check me out. He said I had a $148 balance due to my credit card declining the past two months. I told him I have been paying my bill through the app and there was no balance showing of any kind. He again told me he could not check me out due to the balance due. I asked for a print out of the balance. He again told me he could not check me out. I again asked for a printout showing a balance. He laid a paid bill showing checked out of the counter. I don’t know if he thought his totally unprofessional behavior was funny or he was trying to scam me out of money. Either way, it was a horrible representation of U-Haul.

MELANIE B  |  Overall Experience 
Rating:
5.0

Provide good services for customers , I like it

OLIVIER D  |  Overall Experience 
Rating:
5.0

Very good experience. Staff was friendly and helpful! Would recommend this location over any others!

Deanna M  |  Overall Experience 
Rating:
1.0

I will never do business with Uhaul again and will make sure no one I know does as well.

Damien D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle S  |  First Impressions 
Rating: