Customer Reviews for U-Haul Moving & Storage of La Vergne

944 reviews

503 New Paul Rd   La Vergne, TN 37086

(615) 903-9969

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(615) 903-9969

503 New Paul Rd
La Vergne, TN 37086

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Overall great experience from move in to check out!!

Chris S  |  Overall Experience 
Rating:
5.0

Above and beyond to fit my needs

MATTHEW S 
Rating:
5.0

Easy to get to, convenient location. Awesome employees, friendly and knowledgeable.

TERRY B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty F  |  Overall Experience 
Rating:
5.0

The trailer stayed attached to my truck, our stuff stayed dry in the rain, the tires didn't pop, and they gave us moving blankets. What more could I want! Also, the U-Haul boxes fit EXACTLY across the width of the trailer. Genius!

Matt K 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
1.0

I wanted to return the truck to my end destination but was told I had to return it to the original location. It cost me nearly $200 in milage to bring the truck back. I was told it was reserved and I said why couldn't they get another truck and was then told they didn't have another one. The extra time and mileage I spent was completely unnecessary.

Harold H 
Rating:
5.0

Overall, it was a great experience. Everything was safe and secured, I think for planning purposes maybe a little more updates on where my pod was. I had a strict schedule with help lined up to move, but was unable to have help due to lack of communication about where my pod was. But overall it was a great experience. Thank you.

JUSTIN B 
Rating:
5.0

Customer did not leave a comment.

Shinque H 
Rating:
4.0

Customer did not leave a comment.

Charles R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

megan m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey C 
Rating:
4.0

Excellent experience. Pick up and drop off went very smooth.

Todd W 
Rating:
4.0

Customer did not leave a comment.

Hannah S 
Rating:
2.0

Front desk guy could not be rude next time and helpful I’ve never been to a take where the staff doesn’t pull the truck to you and not load the rental equipment. A lady finally helped me and she was nice but all the men were rude

Jocelyn D 
Rating:
5.0

Great service, very clean and organized facility. 10/10 would recommend!!

Mark A 
Rating:
4.0

Things were a little underwhelming when we picked up truck on a Sunday (they weren't sure if they had the dollies or pads we had ordered), but when we went back on Monday to get a trailer things were calm and organized and ready to go.

Stacey C 
Rating:
5.0

Customer did not leave a comment.

Scott C 
Rating:
1.0

June 28th I rented a U-Haul and set up the account for storage and one free month for storage and the staff made several mistakes which resulted in me being charged for the first months storage rent The contract had to be canceled and submitted all over again You need to have better training for new employees Thank God I asked for a print out receipt and caught the mistakes before I was charged

Paula J  |  Overall Experience 
Rating:
5.0

My second day of renting from U-Haul was very successful The staff was able to correct the mistakes that the guy from the first day rental made a lot of mistakes that could have resulted in overcharge and not getting my first month rental storage Thank God for the experienced staff’s help in catching the mistakes

paula j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

travis c 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
3.0

The contract experience, the process of the online completion coupled with the actual in-store final was disjointed. It was not a huge deal, we Got it worked out, but the really odd part was that when the drivers left with the truck, all they had was the key to the truck. No contract of any sort. That meant that when we turned the truck in down in Georgia, all we had to share with the drop off point was the key. Other than that, it went well. Your gal on the phone when we called to switch the drop off point couldn’t have been better or more responsive.

Stephen a 
Rating:
5.0

Very convenient facilities!

HAROLD G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERNESTINE R 
Rating:
4.0

Customer did not leave a comment.

SARAH B 
Rating:
5.0

Aidan did a great job in getting us setup and checked out! He diagnosed a trailer light issue skillfully, going above and beyond as the issue was the round to 4 wire adapter on our truck. Thanks!!

Robert L 
Rating:
5.0

Amazing employees easy process

teairra m 
Rating:
5.0

Best U-haul location I’ve ever dealt with. Fast and friendly staff. Other locations it takes forever. So glad to get my storage unit fast so I could unload the truck and get the truck returned quickly.

Eric T  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Candace T 
Rating:
5.0

Customer did not leave a comment.

Ronald S 
Rating:
5.0

Great service and staff. Only issue was delivery slipped one day from scheduled date. Drivers Shelby and Morgan are outstanding.

Charles H 
Rating:
5.0

Customer did not leave a comment.

Sarah M 
Rating:
5.0

The staff is excellent, friendly, and helpful. The facility is super clean and safe!!! My experience couldn't have gone better!

suzanne O  |  Overall Experience 
Rating:
5.0

The guy at the counter who helped me was very helpful and very friendly. He did an amazing job explaining everything to me.

DEBORAH D 
Rating:
5.0

My pick up customer service was great and so was the drop off.

April B 
Rating:
5.0

Customer did not leave a comment.

Aron A 
Rating:
1.0

I am missing three large boxes. I recall the NH moving help complaining that the boxes were not all the same size. when the UBOX was full it was to capacity. Upon arrival when the door was opened there was a big gap in the front and some of the smaller boxes had tumbled down. Not sure where or when the gap occurred, but can only imagine that the large box somehow disappeared between closing the door in NH and opening the door in TN. I used UBOX a year ago -loaded it myself- and it was great. This experience has been the WORST moving experience of my life. I never should have used the moving help and I should have gone with PODS which I also have used in the past. Also, the quality and size of the box I used previously was totally different than this tiny MDF sample-style box. Trailering these on a towable trailer instead of a flatbed resulted in crushed boxes, wobbly tables and chairs, and I have yet to open the crushed box with my electronics in it. No wonder the website would not let me add on additional insurance! I had to make several calls over multiple days to get the box to my address even though I was told I could add my delivery address after the pickup. I was later told I could not add my delivery address while the box was enroute and I was charged an extra delivery fee for having the box brought from storage. NEVER again will I use UBOX. This was such a terrible experience. And now your stupid form is not accepting the Not Applicable option it lists for Did U-Haul recommend the correct # of containers, so I'm choosing no. Idiots.

PAULA O 
Rating:
1.0

They cheat you out of money...don't make things clear

Tabitha M 
Rating:
4.0

The app was HORRIBLE.

Shakira B 
Rating:
5.0

Customer did not leave a comment.

zach p 
Rating:
5.0

Customer did not leave a comment.

Denis L 
Rating:
4.0

Customer did not leave a comment.

Lenier S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

morgan t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirk C 
Rating:
5.0

Be more flexible with drop off times on the return date. Should be end of day so people can have the full day to use the vehicle. Other than that...Great!

kristin b 
Rating:
5.0

Customer did not leave a comment.

david s 
Rating:
5.0

Dropped off after hours.

Kenneth J 
Rating:
5.0

Customer did not leave a comment.

Jimmy S 
Rating:
3.0

Customer did not leave a comment.

Gerti A 
Rating:
5.0

Great workers and service. However… I got there to pickup a 26’ and none in stock after I reserved it. Had to wait 1 1/2 hours to get one and I was on a tight schedule.

john w 
Rating:
3.0

Check and make sure the ac works. It was absolutely brutal moving with no ac in the truck.

Chris H 
Rating:
5.0

Customer did not leave a comment.

Alexander B 
Rating:
4.0

I've rented here before. The staff are good and work to get you in and out as quick as possible. The vehicle I had reserved was not available (did not get returned from previous renter on time), so they gave me a bigger vehicle for the same price. The truck's door weather strip was coming off and got in the way for getting in and out. I finally took a couple mins to try to push it all back into place. Small issue. Good service and location. Will rent there again.

PAUL K 
Rating:
5.0

Customer did not leave a comment.

Nelly M 
Rating:
4.0

Customer did not leave a comment.

Sarah C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

latasha h 
Rating:
5.0

Customer did not leave a comment.

Lanny S 
Rating:
5.0

Excelente atención, fácil acceso y rápido

ANGIE O 
Rating:
4.0

I was pleasantly surprised by the excellent customer service and engagement of the staff. The facility presents quite well. It is brightly lit well ventilated and clean.

Montea M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnte a 
Rating:
5.0

Customer did not leave a comment.

Albert V 
Rating:
5.0

Customer did not leave a comment.

Jose C  |  First Impressions 
Rating:
1.0

The 200 front St location Smyrna Tn is where I initially reserved, didn't put key in box. I had to change locations and messed up my time line for the rest of the day. However, the number I called did everything they could to resolve.

Kenneth C 
Rating:
5.0

Customer did not leave a comment.

Aj S 
Rating:
5.0

Customer did not leave a comment.

Jason P 
Rating:
1.0

The rep called me and had an attitude, stating " you have 10 min to get the truck back, or you will be charged $50.00, the other customer is waiting the truck") now there is a way to talk to a person. I asked to talk to a supervisor, and he stated no one was there. But When I went off about the $50.00, he stated "I will talk to my boss ". So, I got there in 15min, and they charged my sisters card $48.00 plus the $31.00 for the rental. That is not right. And the customer service is awful

Crystal D 
Rating:
1.0

This was the worst experience ever and it was waaaaaay to many issues to type. I have contacted corporate but was transferred back to the local location. Please have a manager from the corporate office to call me. Thank you

Valantha W 
Rating:
5.0

Customer did not leave a comment.

Alexis B  |  Overall Experience 
Rating:
2.0

For the second week in a row I arrived almost 30 minutes before “opening” but I had selected 24/7 pickup. However, according to the app not vehicle had been assigned. Resulting in waiting and over an hour it took to get my truck. Also, lack of equipment requested and some equipment not working. When bringing it to the attention of the staff I was told “we have equipment to purchase, but we’re all out to rent”. Even after I had requested the equipment in my rental. One staff member stated “I’m not the manager”. Then just yesterday a staff member stated to me “this isn’t my store I’m just helping out, I see why no one wants to work at this location”. In all this location needs management restructuring

James Y 
Rating:
5.0

Customer did not leave a comment.

James I 
Rating:
2.0

I ordered several Dollie’s and blankets included with rental and when picking up truck it had only 1/4 tank left. We drove 30 minutes each way for the truck and then after realizing they didn’t put the other pieces in truck I had to drive again 1 hour round trip to get them.

Tyler P 
Rating:
5.0

Great

Michael P 
Rating:
5.0

Customer did not leave a comment.

Shelly B 
Rating:
5.0

Customer did not leave a comment.

Brian R 
Rating:
5.0

Customer did not leave a comment.

Chuck K 
Rating:
5.0

Customer did not leave a comment.

peter h 
Rating:
5.0

This team was amazing at helping me load the trailer! They were also incredible at coordinating the help I needed when I got a flat tire on the trailer. Amazing service :)

Rob T 
Rating:
4.0

Friendly customer service is the best service in my area.

David H 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
1.0

Hire new staff

David J 
Rating:
5.0

Customer did not leave a comment.

LINDA O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlton b 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

Kristin D 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Customer Service was fantastic. Everyone was super helpful. No suggestions for improvement every thing was great!

Keith C 
Rating:
5.0

Customer did not leave a comment.

Mark K 
Rating:
5.0

Nothing.

joe v 
Rating:
5.0

The crew was a pleasure to do business with.

Robert C 
Rating:
5.0

great speedy drop off

Tamaira S 
Rating:
5.0

U-Haul should open at least 6:00 a.m. every morning people want to move as soon as day break or before

Whitney J  |  Overall Experience 
Rating:
5.0

Local site was efficient and quick. Drop off was In and Out. Note that this was also an Equipment Distribution Ticket worked thru the Scheduling Dept.

WILLIAM D 
Rating:
5.0

Customer did not leave a comment.

chris t 
Rating:
5.0

Customer did not leave a comment.

Paul C 
Rating:
4.0

The LaVergne location is great as well as the employees. Uhaul company is what needs to be improved and I would give them 0 stars. I reserved a rental at 8am that I had to do on the app and it would not work for me. I called the cooperate number and they couldn’t help me over the phone and told me that I would have to either wait or go to another location to get a Uhaul. 1.5 hours later I finally get the Uhaul for the same price and only want allotted an extra 45 minutes. Worse customer service experience I’ve ever had from a well known business but at least the workers made up for their companies lack of service.

Devonte J 
Rating:
5.0

The equipment rented was in a state of disrepair. The people and staff and the location is excellent

PHILLIP H 
Rating:
5.0

The best U-Haul facility I've done business with. The service is outstanding. The Manager is the absolute best. The staff is kind and attentive. The whole area is super clean. It's easy to access. I can't say enough good things about it. Great experience.

suzanne O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaVita K 
Rating:
5.0

Customer did not leave a comment.

DENNA J 
Rating:
5.0

N/A because everything was good

Doris A 
Rating:
5.0

Customer did not leave a comment.

lea h 
Rating:
5.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

Customer did not leave a comment.

Anna M 
Rating:
5.0

Customer did not leave a comment.

Shundra M 
Rating:
5.0

Customer did not leave a comment.

Mason P 
Rating:
4.0

Customer did not leave a comment.

Brad W 
Rating:
5.0

Customer did not leave a comment.

Eric W 
Rating:
3.0

I paid for a furniture dolly, but did get out. Need a refund

Yolandas B 
Rating:
5.0

Customer did not leave a comment.

Wesley D 
Rating:
5.0

Customer did not leave a comment.

Wesley D 
Rating:
5.0

Customer did not leave a comment.

Joanne H 
Rating:
5.0

Customer did not leave a comment.

Carlos V 
Rating:
3.0

Customer did not leave a comment.

Jonathan K 
Rating:
5.0

Customer did not leave a comment.

Quaneshia J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wondim T 
Rating:
5.0

Employees were very informative and helpful

Philip R 
Rating:
5.0

Josh was extreemly helpful. He helped me with my access code and revising my other reservations. I am very pleased with his customer service.

Kenneth D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHONE A 
Rating:
5.0

Customer did not leave a comment.

Libelle C  |  Online Move In 
Rating:
5.0

Very clean and friendly staff

JAMES S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seagal N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David E  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Allison H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER T  |  Overall Experience 
Rating:
5.0

The staff was very friendly and offered several options for my rental. Then recommended which car hauler and moving truck we needed.

tom O  |  First Impressions 
Rating:
5.0

Very friendly and clean facility

JOSE B  |  Overall Experience 
Rating:
5.0

I was and would tell others

Kenneth H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOAN S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario G  |  Overall Experience 
Rating:
1.0

We rented a unit to store some Christmas gifts for literally about 10-12 days. We got our adjustable bed frames out on December 28th and handed the keys to the Hispanic male after we were measuring the door opening on a 5x8 enclosed trailer for my nephew that wasn't wide enough, shook hands and thought all was well and moved on. Only to start getting calls and letters about our unit being due a payment. We had no unit, nothing stored, thought everything was done and closed out. Your staff should do their job, you can easily pull the codes and cameras to see we vacated and never returned and even the interaction with the man where we relinquished the unit and were done. The harassment and unprofessionalism is despicable and we will never trust U-Haul with our business again.

OWEN S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANEISHA B  |  First Impressions 
Rating:
1.0

Only the district manager was understanding but the rest I’ll ever do business with them again I ask for help on the truck with the ramp and they acted as if it was a issue

LACHRISHA P  |  Overall Experience 
Rating:
5.0

Employees at this location were friendly, helpful and efficient.

Heather H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica S  |  Overall Experience 
Rating:
4.0

My issue was not receiving a response from manager via online access and timely communication

Sylvia T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurence S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jalen c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazmin B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kellie J  |  Overall Experience 
Rating:
5.0

I’m moving everything from us storage down the street I signed a contract with them however my rate when I started was 40$ month and in 8 months it jumped 4 times now it’s 125$ to rent the same unit. It’s like why have a contract. U haul has more security and I like that.

Biscuit E  |  First Impressions 
Rating:
5.0

The manager Josh worked with me to get a solution & was amazing & helped me get exactly what I needed. I'm extremely grateful.

Tiffany V  |  First Impressions 
Rating:
5.0

Met all my needs

Doliver T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LORENZO M  |  First Impressions 
Rating:
5.0

It's not even expensive.

jalen c  |  First Impressions 
Rating:
2.0

i had issues moving into my unit and moving out of the unit. Both times, never got a phone call or anything. and these issues occurred when office was closed.

elizabeth b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEANDRE G  |  Overall Experience 
Rating:
4.0

The staff was very helpful in answering my questions that I had regarding a rental space.

Jacqueline H  |  First Impressions 
Rating:
5.0

Looking at the line out in the office of the 5x5 storage, it seemed like a small area. Once I walked up to the unit I was impressed with the amount of space it had.

Sylvia T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jalen E  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NOAH D  |  Overall Experience 
Rating:
3.0

While moving into storage unit elevator stopped working and facility hadn’t experienced that issue and didn’t have solutions for customers that were there unloading and loading. It was out of their control just wish there was a solution or workaround I had paid movers at the location and had started entering items into unit. They were very friendly just didn’t have a solution possibly calling a nearby location or making a note in system some type of an option to resolve.

Kimberley A  |  First Impressions 
Rating:
5.0

Very seamless move in. Facility very clean and very secure.

Kirk F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barry j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NOAH D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kashenna h  |  First Impressions 
Rating:
5.0

Only complaint is the app itself. When I returned the truck, it gave me problems with adding the mileage and taking the picture. I had to come all the way out the app to be able to add the mileage but I was unable to take the picture.

Itama C  |  First Impressions 
Rating:
5.0

Nice and friendly people help me

Norma P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mattie C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul S  |  Overall Experience 
Rating:
5.0

Josh couldn't have been any more helpful and welcoming! It's great to find someone who is truly interested in providing outstanding customer service!

MICHAEL W  |  First Impressions 
Rating:
3.0

They never showed me the storage unit I ordered to confirm that the size was ok and she didn’t go over contract with me. She explained the log in process from inside the building so logging into 2 keypads was confusing because it was a total of 3 keypads outside on wall.

Doliver T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOAN S  |  First Impressions 
Rating:
5.0

Great experience and great rate.

TREVOR M  |  Overall Experience 
Rating:
5.0

They were obviously training an associate which was cool. Very professional.

Barbara R  |  First Impressions 
Rating:
5.0

Good experience

William S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUSTIN L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timia T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Y  |  First Impressions 
Rating:
5.0

Class Act!!! Extremely clean and well maintained. There was always an attendant there, the same lady, who was very sweet and always willing to help. She kept that place spotless!

Melonie L  |  Overall Experience 
Rating:
5.0

All was good 👍

bradley k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen B  |  Overall Experience 
Rating:
5.0

Everyone was nice and friendly and very helpful.

Joan W  |  Overall Experience 
Rating:
5.0

Excellent place for storage..

AMALISA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie T  |  Overall Experience 
Rating:
5.0

Amazing customer service

jessica s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary J  |  First Impressions 
Rating:
4.0

Staff was helpful and friendly , clean environment all around.

JOSE B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Simone D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reneshia P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachael F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine R  |  Overall Experience 
Rating:
5.0

I truly enjoy my experience with U-Haul every time

Reneshia P  |  First Impressions 
Rating:
5.0

Cleaness! Awesome 👌

DENNIS M  |  Overall Experience 
Rating:
5.0

Love this place

LAPAGRITTE F  |  First Impressions 
Rating:
5.0

Best Storage Facility by far

Bing S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY B  |  First Impressions 
Rating:
5.0

Great customer service! Cost very reasonable! Nice and clean facilities! Easy process! Overall GREAT Experience!

MONROSHEA B  |  First Impressions 
Rating:
5.0

Staff was friendly, helpful and communicated clearly so there wasn't any confusion.

David B  |  First Impressions 
Rating:
5.0

There was mis communication at first but everything is ok.

Octavious H  |  First Impressions 
Rating:
5.0

Fantastic place, I was super impressed with how clean it was and the friendliness of the staff.

BRUCE M  |  Overall Experience 
Rating:
4.0

Very clean facility

CECIL M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal C  |  First Impressions 
Rating:
5.0

Except for the access hours. What if my only free time are after hours ....? Some of us work through the day and may have responsibilities and appointments throughout the day.../ What if I need a document at 1am but my flight leaves at 5am—how am I supposed to access my own personal items? We pay for storage.... accessing my storage should not be limited..... especially when your security is top notch.. it’s inconvenient at times when rime is critical

KEION R  |  First Impressions 
Rating:
5.0

The facility was in excellent shape. The best I've ever dealt with. A1.

Daniel V  |  Overall Experience 
Rating:
4.0

I looked at several storage facilities in the area (Samyrna, Murfreesboro, Antioch, Nolensville) and chose this one on New Paul Rd. It is new, clean, and well maintained. They also offered a discount for multiple unit rentals which helped since I rented three for 6 months. The facility is also on an I-24 frontage road, making it easy for my movers to deliver and pickup my household goods. The facility could have benefited from a second freight elevator. Move in and move out were somewhat hampered by elevator availability.

Charles K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deobrah B  |  First Impressions 
Rating:
2.0

My rental experience was pretty good as far as secure and space. As far as staff not the best attentive , friendly or good at keeping their word about disputes and claims. GM did not handle my dispute when I was over charged for a uhaul truck accordingly. I never received a follow up regarding the matter and he never responded to emails. The rep Ashley never left the desk at move out she stayed at desk told me to go back up the elevator and take a picture of my unit to show its clear. I am pretty sure that’s her job but she sat behind the counter on her phone as she told me it was now the customer job. I think that’s full of crap. The facility stayed cleaned. Great location if you need something stored but staff is terrible and they are all suppose to be new hires the previous staff was bettter. It took uhaul corporate 3 months to handle my uhaul Truck rental dispute due to the lies and late charges they gave when I had pictures for the gas meter that I refilled the tank.

Keyera W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDY J  |  First Impressions 
Rating:
5.0

The Associate Ashley was very helpful.

Daniel V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John B  |  First Impressions 
Rating:
5.0

I love the hours. Facility is very clean.

CECIL M  |  First Impressions 
Rating:
5.0

Friendly and Clean Site

Cecil M  |  First Impressions&t