Customer Reviews for U-Haul Moving & Storage of Kokomo

4,341 comentarios

3716 S Lafountain St   Kokomo, IN 46902
(W Of Us 31)

(765) 453-4333

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(765) 453-4333

3716 S Lafountain St
Kokomo, IN 46902
(W Of Us 31)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great professional friendly service.

VANCE H. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

It was easy and fast service, thank you so much

KAREN T. 
Rating:
5.0

Customer did not leave a comment.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
3.0

Was charged twice on my account… both charges were not what the employee stayed at time I returned equipment. Will have to go in store to correct. Also had one employee working on Sunday with several customers having to wait.

Cavalene M. 
Rating:
5.0

Customer did not leave a comment.

DeAndre B. 
Rating:
5.0

Nothing, quick effecient, clean and very professional.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

This location is the absolute best one I've ever used and I've used several between me and my business partners who do transport together so we use alot of uhaul

Janice P. 
Rating:
3.0

I wasn't clear on where to park or who I needed to speak go for returns. I walked in and was asked if I paid cash or card and was told I could leave without inspection

Lisa S. 
Rating:
5.0

Everything was great .Staff was very friendly and helpful.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

The equipment was clean but exterior looked worn and had some damage. Brandyn was excellent. I would recommend putting a crack Jack on the 6x12 trailers, very heavy to lift onto a ball on your vehicle, especially when loaded. .

DEBORAH G. 
Rating:
5.0

Customer did not leave a comment.

Keith J. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Amy T. 
Rating:
4.0

Checkout and check in were really smooth. A larger return area would be good for after hours returns.

Keith W. 
Rating:
5.0

Our check-in process was flawless. Couldn't have been easier to rent our trailer. Thank you.

Corey M. 
Rating:
5.0

Thank You 😊

ermia M. 
Rating:
5.0

Customer did not leave a comment.

MARK V. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
5.0

Customer did not leave a comment.

Kathy C. 
Rating:
5.0

Love being able to take pics of your license in advance and already having pics of truck to confirm damage. This made the process very simple!

Jeremie L. 
Rating:
5.0

I am so glad that people have change somewhat because the twoat the store now are awesome . Best customer service Ive had there and I use uhaul at least 1 or 2 times a month. friendly , professional and helpful beyond the bar set. I haven't seen anyone there like these two they were dressed well and are a great face for UHaul best I've seen since 1992 in Aurora Colorado. Thanks and these are keepers boss Wanda Hernandez

Wanda H. 
Rating:
2.0

Hire new employees.

KARIN S. 
Rating:
5.0

Customer did not leave a comment.

Brent N. 
Rating:
5.0

Only needed it for one day instead of two so hope you reimburse me for the second day I was charged

Jeffrey T. 
Rating:
5.0

Experience at Kokomo was excellent. It was an alternate location after my Metropolis, IL reservation was transferred to SI Towing in Marion, IL where I attempted to call numerous times with no answer, and could not leave a voicemail. When I went to pick up at SI Towing there was nobody there. I called the emergency number and I was told there was no reservation, there was no trailer available (even though I was looking right at it on the lot) and that the girl that managed their UHaul business had left town for the weekend. This resulted in my Kokomo 1-way rental that cost me more than double what my original arrangement would have. I guess you get what you pay for.

David P. 
Rating:
1.0

There were roaches in the bed the truck. The back breaks went completely out after 2 1/2 hours of driving. Roadside assistance didn't come and give me and 2 children a ride from the location we were stranded at for 5 1/2 hours. The next day it took 2 hours on hold to get an Uber to get a new truck to use that was 30 min away (this cost me more on gas) I spent 3 1/2 hours on hold and on the phone with roadside assistance while we were stranded in a parking lot in Chicago. We didn't get taken to our home until 1 am. (I had to kids with me!) The breaks had power steering fluid and break fluid leaking severely (if I was on the interstate when the breaks popped and went out) I don't want to even think about what would of happened. I had to beg 3 people to give me an extra day with the truck. The movers I paid to help me were not able to help me since I couldn't get to my destination until the next day. No one has offered a courtesy credit. My children had to miss a day of school. The new truck was filthy dirty and not swept out. What process do you have in place to reassure all basic inspections of U-Haul has been checked?! I am very disappointed in this company and my experience.

JESSICA S. 
Rating:
5.0

The Uhaul associate was very helpful with connecting the trailer to my truck. The process was smooth and without any problems.

Gabriel W. 
Rating:
5.0

Customer did not leave a comment.

jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Ashton B. 
Rating:
5.0

Customer did not leave a comment.

Samantha H. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

This location has always been very courteous and helpful, and always has the equipment I need. Always use them very often for auctions!

William B. 
Rating:
5.0

The store staff especially the gentleman that has helped me check in and check out equipment, very friendly and professional!

Ricky B. 
Rating:
5.0

Customer did not leave a comment.

GARY D. 
Rating:
5.0

5 minutes to drop off. Employee show me where to pull trailer and unhooked for me and I was gone. Love the late drop off. Very convenient

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

STACY C. 
Rating:
1.0

There is a sign advising you to wait by your truck when you return it and they will come to you, which is what I did. After about 10 minutes, a lady comes out to me and makes me feel stupid, because I did what the sign said. She told me I was supposed to go inside. If that's what you want people to do, then you need a new sign.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

ralph R. 
Rating:
1.0

-Truck was dirty -Dolly wasn't on truck -When I went to get the dolly they persistently told me it was “probably the utility dolly” over and over until I finally pulled up my receipt (apparently they can't get it even though I'm renting their truck?) and then I finally got the appliance dolly I rented. -Even though I did the no contact option where I had to have my phone on me to rent the truck, I for whatever reason still had to go inside and get my keys from the employees? Like what's even the point of choosing the phone option if you still have to talk to deal with the poor service from your employees? -oh and finally whenever your app's servers stall it tells the user that they don't have internet connection when really it's your embarrassingly slow algorithms taking forever. That's really cute trying to act like your crappy app isn't working because of us. Nice cheap fix instead of just paying someone to design an efficient app.

Brock B. 
Rating:
1.0

they did not have the truck i had reserved very unprofessional was eating at desk while checking me in to get truck

Brittany L. 
Rating:
5.0

Customer did not leave a comment.

Kregg R. 
Rating:
4.0

Truck interior was dirty. Windshield washer fluid reservoir was empty.

Douglas G. 
Rating:
5.0

This location had AMAZING customer service. In fact they made up for 1 star review I would have left Uhaul as a company. I had originally booked a truck out of a location in Indianapolis. The truck reservation had been confirmed the day before and after hours (so I was unable to speak with anyone) I received a message that I would need to drive to Bloomington for a truck. This was HOURS out of my way. The day of the move I did manage to book another truck in Kokomo, but rather than at 9a, as we had reserved, it wouldn't be available until after 4p. We were concerned about the truck actually being available. My boyfriend drove to this location and thanks to the wonderful staff we were able to obtain a truck sooner than expected.

Krista B. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
4.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

carol D. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Glad they were open on Sunday.

Laura Z. 
Rating:
4.0

Attendant was very nice and accommodating.

Dustin B. 
Rating:
5.0

Customer did not leave a comment.

ELISABETH S. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
3.0

Over charged for gas. 14 bucks for 7 miles.

Kokomo A. 
Rating:
5.0

Customer did not leave a comment.

jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
4.0

The attitude of some of the employees seems pretty poor

Kevin T. 
Rating:
5.0

N/A the staff was great greeted us at the designated drop off location in lot and had us returned and on our way in less than 5 minutes

Ricky B. 
Rating:
5.0

Great service. Convenient hours. Excellent equipment. Professional in every catagory!

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Wesley S. 
Rating:
5.0

Quick turnaround. Helpful employees.

CRAIG R. 
Rating:
5.0

Customer did not leave a comment.

Jeremy E. 
Rating:
5.0

Provided good service like I've experienced at other dealers.

james H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy A. 
Rating:
5.0

Debra and Brandyn provided excellent service and are exemplary employees.

Brad C. 
Rating:
5.0

Customer did not leave a comment.

Alicia W. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
3.0

They did not look the truck over before we left. After we were gone, they charged us for extra miles.

SALLY M. 
Rating:
5.0

Customer did not leave a comment.

dan V. 
Rating:
5.0

Great job!

Walter J. 
Rating:
5.0

Equipment was clean but ramp had issues. Ramp wasn't well maintained. We had to fix it to be able to use it. Chris “Christopher” at the Kokomo IN store was awesome and very nice and friendly.

Melissa W. 
Rating:
1.0

I didn't rent a uhaul

cam D. 
Rating:
5.0

The check engine light came on at some point, but I don't see that as an issue with this location

Rick L. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
3.0

The first trucks ac did not work. I had to return it for another one. Both trucks smelled of cigarette smoke. Also, I had reserved a storage unit on 7/18 when I placed my reservation for the truck. The person who waited on me was not able to find my reservation. There was no compensation for the screw up on the reservation for the storage unit except a minimal amount off the truck. Needless to say this will be the last time I ever rent from Uhaul again.

Teresa R. 
Rating:
3.0

The truck was in horrible shape. While I am thankful that the company could upgrade us to a larger truck. The truck we ended up getting the ABS light was on, the brakes did not feel safe while driving in the rain. The truck had a horrible exhaust leak, and the power steering pump was whining and very difficult to stear with.

Brandy L. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Very friendly staff. Clean truck, great experience!

Heidi M. 
Rating:
5.0

No need to improve was very helpful and professional all in all great staff.

Jeremy E. 
Rating:
5.0

Very helpful, polite and efficient.

jonathan G. 
Rating:
4.0

Customer did not leave a comment.

Jerry F. 
Rating:
5.0

Customer did not leave a comment.

kevin O. 
Rating:
4.0

Containers arrived night before we got there. They were off loaded and put in storage container, however employees next day didnt show they were there. Maybe not updated in system yet

Wes D. 
Rating:
5.0

I appreciate everything, no complaints here.

james H. 
Rating:
5.0

Nothing. Great experience. I originally reserved a pickup but realized when I got there it wouldn't be big enough. So I was able to upgrade to a small ox truck right on the spot, and for the same price!!!

Allen S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery L. 
Rating:
1.0

I went through about 5 different trucks before they finally gave in and gave me one they had just sitting around

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Shawn P. 
Rating:
4.0

We rented a car dolly. Everything went perfect, but it was the first time we have ever hooked one up ourselves. They did it for us at the store of course, but once we got it home we weren't sure how to unhook it to load our furniture up and then hook it back up again. We figured it out thanks to the instructions, but it would have been a great service if the store associate showed us how to do it. Otherwise, we were happy.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Crystal G. 
Rating:
5.0

very friendly people , lady from Tennessee was great can't rememeber maybe Deb

jr C. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Staff was extremely friendly and accommodating. I appreciate their help and professionalism. Will 100% return if I'm ever in need of a rental truck. I also learned they install custom hitches and I thought that was pretty cool. Thanks guy's for your help.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Patty K.  |  Overall Experience 
Rating:
3.0

Not real professional but I guess that comes from poor workforce pool now.

SALLY L.  |  First Impressions 
Rating:
5.0

Thank you

Mark Z.  |  Overall Experience 
Rating:
5.0

Need more space please let me know when a 5x7 or 5x10 becomes available.

Mark Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jody C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMIA A.  |  First Impressions 
Rating:
5.0

Longer access hours would definitely be preferred, but having the climate controlled storage is very important to me and my family and the location is convenient.

Dedric S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  Overall Experience 
Rating:
5.0

Staff was friendly A+

Charles W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbett C.  |  Overall Experience 
Rating:
4.0

Would have loved to have access 24/7.

CINDY S.  |  Overall Experience 
Rating:
5.0

Good space and easy closing of account

Trevor T.  |  Overall Experience 
Rating:
5.0

The employees are very nice and helpful!!!

CINDY S.  |  Overall Experience 
Rating:
5.0

A+. Friendly staff and highly recommended.

Paul M.  |  Overall Experience 
Rating:
5.0

Thank you!

TImothy D.  |  Overall Experience 
Rating:
5.0

they were very helpful and kind

ELAINE B.  |  Overall Experience 
Rating:
4.0

It would have been nice to have had access hours later into the evening a couple of nights a week.

John B.  |  Overall Experience 
Rating:
4.0

Great staff. Excellent service

Kimberly m.  |  Overall Experience 
Rating:
5.0

All ways use u haul you give me very good rates

John F.  |  Overall Experience 
Rating:
5.0

Great job.

CINDY S.  |  Reservation 
Rating:
1.0

they didn't hold a unit for me they had Nothing available when I got there with my load. I had to rush around on a Saturday trying to find a storage unit to rent. U-Haul offered me NO compensation

Richard W.  |  Reservation 
Rating:
5.0

Steve took care of all my business needs and was very helpful.

Charles F.  |  Overall Experience 
No reviews have been submitted for this location.

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