Customer Reviews for U-Haul Moving & Storage of Kokomo

3,900 comentarios

3716 S Lafountain St   Kokomo, IN 46902
(W Of Us 31)

(765) 453-4333

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(765) 453-4333

3716 S Lafountain St
Kokomo, IN 46902
(W Of Us 31)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
4.0

When returning after hours, finding the key return was difficult. Need signage on building wall where vehicles are parked indicating key return is slot on the garage door.

CHRISTOPHER A. 
Clasificación:
5.0

Debra and the Manager were excellent and very helpful. I felt welcomed and had all my questions answered by them in a very friendly and supportive way. The gentleman who checked me in upon returning the UHaul was very friendly and helpful as well. This was the best UHaul rental experience I have ever had, and I have rented many over the years.

Rick D. 
Clasificación:
5.0

Always a great experience at this location!

RENEE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN F. 
Clasificación:
5.0

Staff were very friendly and helpful, especially Deborah & Caroline.

CARISSA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE K. 
Clasificación:
5.0

Don't park outgoing rental vehicles in the equipment return area

Steven S. 
Clasificación:
4.0

Maybe offer discounts or coupons. Gets expensive.

JILL B. 
Clasificación:
5.0

Stopped spur of the moment and they had the equipment I needed. Got me on my way quickly. Drop off was very quick and easy too. Highly recommended!

MARK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel C. 
Clasificación:
3.0

El cliente no dejó un comentario.

SCOTT J. 
Clasificación:
5.0

Brandon was just great! Very customer focused!

TERESA H. 
Clasificación:
3.0

Truck was not that good enough old truck keys were not working properly

NARENDRA M. 
Clasificación:
5.0

The staff was very friendly

Jessica E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracie R. 
Clasificación:
5.0

Great Service!

Jessica S. 
Clasificación:
5.0

Debra was a saint! Very knowledgeable and easy to work with. She is a 10/10 employee for sure from a customer POV!

JAMES H. 
Clasificación:
3.0

The right headlamp was out when I picked it up I feel that this is a safety concern

JERRY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terresa R. 
Clasificación:
5.0

We rented two vans and a trailer over several weeks. The service we got was great!

John J. 
Clasificación:
5.0

The fact that I had to put my drivers license on your web site really didn't set well with me. There is to much information on there and to many systems being hacked and I don't think your system would provide security from hackers. This is the main reason I would not use you again.

LYNN V. 
Clasificación:
5.0

Keep doing what your doing? Your staff listens and resolves

Joyce F. 
Clasificación:
4.0

Need better training of employees on tire tie downs on auto transport trailers. Immediately after loading, started pulling vehicle with U-haul truck. Within 2 hours of a 19 hour trip, I stopped and did an equipment inspection. Both straps can off the tires. I re-installed both straps. One of the two straps came off so stopped in another dealership and had re-installed. It again can off within 4 hours.

MARK G. 
Clasificación:
5.0

Caroline & crew made the moving experience as painless as possible.

Rudolph K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
5.0

Nothing great lady waited on me

DONNA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

james C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

Helpful polite friendly

ALAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA L. 
Clasificación:
5.0

Nothing I can think of - excellent all around. Debra was extremely helpful.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rondall L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDABOSHER P. 
Clasificación:
5.0

The gentleman we worked with was very pleasant. Deb brought us the truck and was also thorough in explaining everything.

Carol W. 
Clasificación:
1.0

I am blind I rented the U-Haul my daughter drove it. I had to ask her because I did not hear another person in there she said he walked in did a few things walked out was not in there very long tried disputing a charge with the manager they got somebody to back the guys up that was doing the U-Haul for me. I called twice to the online 24 hour service thing they both said the same thing and I said the price I was quoted and they said nope you've got it at that price until Wednesday at a certain time they charged me for two days I understood the mileage charge because we did go over the mileage my daughter thought it was. The second day charge was not right and they did not refund they did not do nothing he said he would listen to the audio tapes of the two calls and call me back within 24 hours it's been way over 24 hours no phone call back. When I told the manager because he got somebody to back up the guy I would report them to the Better Business Bureau is when he decided he would check the online calls because that guy didn't say anything my daughter said when I checked with her he was not in there not paying attention nothing I did the talking not my daughter and the guy that was checking us in kept trying to talk to my daughter like I was nothing because I was blind. And if she's saying that guy was not in there the second guy for very long there's no way he heard the whole conversation to back the other guy up. It was a rip off and not said right. Especially when you called the online service and they tell you some thing else which wasn't different than what the other guy said in the office only with the manager and the other guy on the phone when I caught up because I seen the charges. I highly suggest if you have another service beside you haul use them. Unfortunately we do not.

TORI R. 
Clasificación:
5.0

Debra & Steve made the experience perfect.

BARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN S. 
Clasificación:
5.0

The back of the uhaul truck had a leak on the roof, it was raining and water was dripping inside on my stuff, probably get that fixed for future customers.

ADOLFO C. 
Clasificación:
5.0

When calling it's difficult to get a costumer service.If possible that's one of the most important issues that need to be addressed. I know that it's always busy but a bit of improvement would help. Gracias.

WALTER E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan S. 
Clasificación:
3.0

I was offered to buy insurance and when I declined it, I was told I would be financially responsible for damages. The truck I was put in was damaged all over the place. If people buy the insurance or pay for damages out of pocket, WHY was this vehicle not repaired? Literally damaged outside and inside almost everywhere. If you charge people, shouldn't all of your fleet be in pristine condition?

Jodi R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY W. 
Clasificación:
3.0

The truck I got had a lot of issues. Made horrible noises coming from gears wouldn't get up to speed. Barely up to 40 was following husband and couldn't keep up on highway. Tried calling and no answer to report.

MELISSA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanne W. 
Clasificación:
5.0

Nothing - everything was excellent

Jenna W. 
Clasificación:
5.0

Everything was good& had a good experience with the company

JANELLE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
3.0

Besides being charged twice for different amounts it was ok paid for two days only had it for4 hours won't do that again

HAROLD W. 
Clasificación:
5.0

Debbie who checked me in was great. She added 100 miles to my trip based on her experience that long trips often have detours. She also gave some great advice for navigating the beast on our journey We made it!! Thanks

Dianne S. 
Clasificación:
5.0

Great Service!

VAN T. 
Clasificación:
5.0

Deborah at the vehicle return was excellent. She was friendly and engaging.

TORREY G. 
Clasificación:
4.0

Debra was fantastic when dropping off the trailer

JESSIE M. 
Clasificación:
3.0

Overall. Very disappointed in the whole experience. I would not rent anything from any of your locations anywhere ever again

Ty S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY F. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

greg G. 
Clasificación:
3.0

When I went to return the van an employee passed me to go outside to help another customer. The employee did not greet me nor let me he would be a minute, so I stood around the store trying to figure out how to return the van until another employee finally approached me and asked what I needed help with.

JOANNA D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laura F. 
Clasificación:
5.0

The personnel at this location are quite friendly and knowledgeable

DANNY S. 
Clasificación:
4.0

Fast return

Lynn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

I dropped off after hours (around midnight) so I used the link and phone app to carry out and log the return. It was very convenient!

Steven A. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

DERRICK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard T. 
Clasificación:
5.0

Both trucks drove very well. The first truck you could adjust mirrors from the inside of cab. The second truck was fine except no controls on inside.

EDWIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER J. 
Clasificación:
5.0

Deborah was outstannding & very knowledgeable & helpful—Deborah gave me a hands on demo of the truck which was very helpful—Deborah made the whole rental experience great & showed me things that really came in handy later!!Just an all around great employee!!

DAVID B. 
Clasificación:
5.0

Debra was a ROCKSTAR! She's the reason I'll be back!

MICHAEL L. 
Clasificación:
3.0

I requested to rent moving blankets but there weren't any available when I picked up the truck. I assumed this would be a basic accommodation.

JEFFREY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa T. 
Clasificación:
4.0

El cliente no dejó un comentario.

CYRUS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIA T. 
Clasificación:
5.0

Fast rental, even faster return. Thanks Debra!

Thomas B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEX L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

AARON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTINJAMES MICH C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jaeysen S. 
Clasificación:
5.0

Our employee was very helpful ensuring we had everything we needed.

MONICA L. 
Clasificación:
5.0

Was easy and fast ,

MARTIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMIA A.  |  First Impressions 
Clasificación:
5.0

Longer access hours would definitely be preferred, but having the climate controlled storage is very important to me and my family and the location is convenient.

Dedric S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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