Customer Reviews for U-Haul Moving & Storage of Kokomo

4,296 comentarios

3716 S Lafountain St   Kokomo, IN 46902
(W Of Us 31)

(765) 453-4333

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(765) 453-4333

3716 S Lafountain St
Kokomo, IN 46902
(W Of Us 31)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

they did not have the truck i had reserved very unprofessional was eating at desk while checking me in to get truck

Brittany L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kregg R. 
Clasificación:
4.0

Truck interior was dirty. Windshield washer fluid reservoir was empty.

Douglas G. 
Clasificación:
5.0

This location had AMAZING customer service. In fact they made up for 1 star review I would have left Uhaul as a company. I had originally booked a truck out of a location in Indianapolis. The truck reservation had been confirmed the day before and after hours (so I was unable to speak with anyone) I received a message that I would need to drive to Bloomington for a truck. This was HOURS out of my way. The day of the move I did manage to book another truck in Kokomo, but rather than at 9a, as we had reserved, it wouldn't be available until after 4p. We were concerned about the truck actually being available. My boyfriend drove to this location and thanks to the wonderful staff we were able to obtain a truck sooner than expected.

Krista B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

carol D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan C. 
Clasificación:
5.0

Glad they were open on Sunday.

Laura Z. 
Clasificación:
4.0

Attendant was very nice and accommodating.

Dustin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELISABETH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William W. 
Clasificación:
3.0

Over charged for gas. 14 bucks for 7 miles.

Kokomo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas E. 
Clasificación:
4.0

The attitude of some of the employees seems pretty poor

Kevin T. 
Clasificación:
5.0

N/A the staff was great greeted us at the designated drop off location in lot and had us returned and on our way in less than 5 minutes

Ricky B. 
Clasificación:
5.0

Great service. Convenient hours. Excellent equipment. Professional in every catagory!

Mike R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley S. 
Clasificación:
5.0

Quick turnaround. Helpful employees.

CRAIG R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy E. 
Clasificación:
5.0

Provided good service like I've experienced at other dealers.

james H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy A. 
Clasificación:
5.0

Debra and Brandyn provided excellent service and are exemplary employees.

Brad C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
3.0

They did not look the truck over before we left. After we were gone, they charged us for extra miles.

SALLY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

dan V. 
Clasificación:
5.0

Great job!

Walter J. 
Clasificación:
5.0

Equipment was clean but ramp had issues. Ramp wasn't well maintained. We had to fix it to be able to use it. Chris “Christopher” at the Kokomo IN store was awesome and very nice and friendly.

Melissa W. 
Clasificación:
1.0

I didn't rent a uhaul

cam D. 
Clasificación:
5.0

The check engine light came on at some point, but I don't see that as an issue with this location

Rick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall B. 
Clasificación:
3.0

The first trucks ac did not work. I had to return it for another one. Both trucks smelled of cigarette smoke. Also, I had reserved a storage unit on 7/18 when I placed my reservation for the truck. The person who waited on me was not able to find my reservation. There was no compensation for the screw up on the reservation for the storage unit except a minimal amount off the truck. Needless to say this will be the last time I ever rent from Uhaul again.

Teresa R. 
Clasificación:
3.0

The truck was in horrible shape. While I am thankful that the company could upgrade us to a larger truck. The truck we ended up getting the ABS light was on, the brakes did not feel safe while driving in the rain. The truck had a horrible exhaust leak, and the power steering pump was whining and very difficult to stear with.

Brandy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

Very friendly staff. Clean truck, great experience!

Heidi M. 
Clasificación:
5.0

No need to improve was very helpful and professional all in all great staff.

Jeremy E. 
Clasificación:
5.0

Very helpful, polite and efficient.

jonathan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin O. 
Clasificación:
4.0

Containers arrived night before we got there. They were off loaded and put in storage container, however employees next day didnt show they were there. Maybe not updated in system yet

Wes D. 
Clasificación:
5.0

I appreciate everything, no complaints here.

james H. 
Clasificación:
5.0

Nothing. Great experience. I originally reserved a pickup but realized when I got there it wouldn't be big enough. So I was able to upgrade to a small ox truck right on the spot, and for the same price!!!

Allen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery L. 
Clasificación:
1.0

I went through about 5 different trucks before they finally gave in and gave me one they had just sitting around

Jason E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn P. 
Clasificación:
4.0

We rented a car dolly. Everything went perfect, but it was the first time we have ever hooked one up ourselves. They did it for us at the store of course, but once we got it home we weren't sure how to unhook it to load our furniture up and then hook it back up again. We figured it out thanks to the instructions, but it would have been a great service if the store associate showed us how to do it. Otherwise, we were happy.

Amanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal G. 
Clasificación:
5.0

very friendly people , lady from Tennessee was great can't rememeber maybe Deb

jr C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

Staff was extremely friendly and accommodating. I appreciate their help and professionalism. Will 100% return if I'm ever in need of a rental truck. I also learned they install custom hitches and I thought that was pretty cool. Thanks guy's for your help.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry H. 
Clasificación:
3.0

The haul was very out dated. Truck ran very rough got horrible gas mileage and the wipers only worked on high and would some times stop in the up position.

Travis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

We were unable to get the trailer we had reserved, no fault of the location since the previous renter had not yet returned the trailer as contracted. We had to rent a truck instead because there were no other enclosed trailers available in town. Although it cost us more in the end, we were compensated slightly to off set some of it. This is the first time we have had any issues at this location.

Tami B. 
Clasificación:
5.0

Make it so people can rent these trailers without going in the store.

JASON H. 
Clasificación:
3.0

I did everything on line, created an account, put all my information in, but had to repeat a lot of the steps at the counter when I picked the rental truck up. This needs to be streamlined.

William B. 
Clasificación:
3.0

Schedule with the actual location not some random person online, and don't charge your customer for your company's mistake.

Hunter A. 
Clasificación:
5.0

I've never been treated so good as I was there at U-Haul Deborah and the other girl that was at the desk and help me out tremendously very very good employees thank you very much

CARLO S. 
Clasificación:
5.0

Nothing thing was awesomely Brandynand Kendra give great customer service.

JERRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

Barbara @ uhual in kokomo is awsome

KEVIN W. 
Clasificación:
2.0

I will never rent from Uhaul again. Not only did they refuse to bring my truck from another town, But expected me to go get it by taxi. Only when I couldn't get a taxi (because no one drove there) did they finally go get it. By the time it finally arrived the movers had been at our place for over an hour. They also did not have my car secured to the tow dolly properly. We were moving out of state and it could have been very dangerous for us. Thankfully we were able to fix their mistake. When I asked the general manager for a discount he smugly responded, “you got what you wanted, it's here isn't it?”

Amy P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenda F. 
Clasificación:
3.0

El cliente no dejó un comentario.

David L. 
Clasificación:
4.0

I was delayed for 1.5 hours due to Kate turn ins, and then a mechanical problem requiring a key replacement. Recommend having backup keys and accessories on sight to avoid future delays.

james H. 
Clasificación:
5.0

Deborah walked me through the pickup process and when my moving ran over she helped me extend the rental over the phone. She was truly amazing at her job and made the experience fantastic.

Andrew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia G. 
Clasificación:
5.0

The change oil light was on in the truck and it had sort of a hollow whirring sound when you pushed on the gas. I've had great service from this location.

Crystal G. 
Clasificación:
3.0

My bill showed that I used and was charged for pads and dolly and I did not have either one.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah P. 
Clasificación:
5.0

Windshield was dirty and no window wash to clean it. BUT other wise the rest was excellent.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patty K.  |  Overall Experience 
Clasificación:
5.0

It was a spur of the moment trip, you met our needs right away and on a weekend. Friendly young men, great service, we will refer you to others and will know where to call when we need a truck again! ¡Gracias!

nelda S. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta M. 
Clasificación:
5.0

Debbie was great

Samantha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

Debbie was extremely knowledgeable and helpful.

Jessica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bart M. 
Clasificación:
1.0

Get the debit card entry system fixed. The entire day was wasted due to the system not accepting the card that worked everywhere else except U-Haul. MAJOR PAIN IN THE A** . Not to mention the extra 90 miles driven trying to get everything done. Long story short, pay the extra money and go someplace else

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

StanA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise K. 
Clasificación:
1.0

We did not get the truck size I ordered and we had to take it back to the same location which was an hour away from the new place. Not happy at all with this rental. Would never rent from this specific u haul store again.

Todd C. 
Clasificación:
4.0

El cliente no dejó un comentario.

BreAnna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen S. 
Clasificación:
4.0

Make sure that you let people know if trucks they reserve are actually available. I reserved a 26' one way truck and received confirmation email that my truck would be ready by pick up time guaranteed. I arrived got checked in and was given a 20' truck instead and told that my location I picked did not have 26' one way trucks. This caused me to not be able to get all of my stuff moved from my house and had to make extra trip with personal vehicles to get the rest. Was not a very good experience, had I known this was going to be the case when receiving my confirmation I could have made changes to make this easier.

Cameron M. 
Clasificación:
5.0

Debbie was excellent

Mike G. 
Clasificación:
4.0

El cliente no dejó un comentario.

wendellyn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikaela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

kelin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
1.0

This location isn't very friendly for the 26ft truck hard to maneuver around the parking lot. Once we got park we told the man we were returning a van and he said “just Gimmie the keys” and he smoked outside. I then tried to tell about the issue with the truck and he wasn't interested in what we had to say. At the end of our conversation I said “thank you,sir” the employee completed ignored me and never responded with a simple “your welcome” …….that bad a bad experience that much worse

Jeff T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra B. 
Clasificación:
3.0

Not real professional but I guess that comes from poor workforce pool now.

SALLY L.  |  First Impressions 
Clasificación:
5.0

Gracias

Mark Z.  |  Overall Experience 
Clasificación:
5.0

Need more space please let me know when a 5x7 or 5x10 becomes available.

Mark Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMIA A.  |  First Impressions 
Clasificación:
5.0

Longer access hours would definitely be preferred, but having the climate controlled storage is very important to me and my family and the location is convenient.

Dedric S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly A+

Charles W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbett C.  |  Overall Experience 
Clasificación:
4.0

Would have loved to have access 24/7.

CINDY S.  |  Overall Experience 
Clasificación:
5.0

Good space and easy closing of account

Trevor T.  |  Overall Experience 
Clasificación:
5.0

The employees are very nice and helpful!!!

CINDY S.  |  Overall Experience 
Clasificación:
5.0

A+. Friendly staff and highly recommended.

Paul M.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

TImothy D.  |  Overall Experience 
Clasificación:
5.0

they were very helpful and kind

ELAINE B.  |  Overall Experience 
Clasificación:
4.0

It would have been nice to have had access hours later into the evening a couple of nights a week.

John B.  |  Overall Experience 
Clasificación:
4.0

Great staff. Excellent service

Kimberly m.  |  Overall Experience 
Clasificación:
5.0

All ways use u haul you give me very good rates

John F.  |  Overall Experience 
Clasificación:
5.0

Great job.

CINDY S. | Reservación
Clasificación:
1.0

they didn't hold a unit for me they had Nothing available when I got there with my load. I had to rush around on a Saturday trying to find a storage unit to rent. U-Haul offered me NO compensation

Richard W. | Reservación
Clasificación:
5.0

Steve took care of all my business needs and was very helpful.

Charles F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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  • Ícono de remolque
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  • Ícono de contenedor U-Box
    Contenedores U-Box®

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    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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