The truck that I was given had the transmission light on, illuminated when I got the truck. The worker wasn't really concerned about the transmission light still being on after the truck was started. I didn't want to get stranded, but he told me that I would have to have the truck back at 10am the next day. I had moving to do, and that wasn't enough time. He seemed like it was an inconvenience for him to change trucks. My safety wasn't his concern. He was ready to get off of work. He made little effort in trying to accommodate me. If the truck isn't safe, at least try to put the customer in a truck that doesn't have warning lights illuminated. The truck should be inspected before it is lent back out for someone to drive. Thank God I made it to my destination and back , but things could have turned out differently.Natalie H.
Customer Reviews for U-Haul Moving & Storage of Kokomo
Kokomo, IN 46902
(W Of Us 31)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Chandrashekar R.
Trailer was available at pick up. The Rep. Hooked the trailer up, explained and answered all questions. Did the trailer light safety check and I was off. The return was equally as good. He did an "un-hook", inspected the trailer. Within minutes my phone received a confirmation text that the return was successful.ERIC R.
I've rented many times from this location. They are as quick as can be expected. Depends how many customers are there at the time. If you have your information it makes things faster. Some people think is there are 20 people they shouldn't have to wait over 2 minutes.Cynthia S.
Great professional friendly service.VANCE H.
The 5x8 we had could use a bit of repair. When I raised the door it went to far up. The outside handle got stuck between roof. It took 30 mins for me to get it prayed loose. Outside of that no issues. Yes we will rent again from you.Robert C.
El cliente no dejó un comentario.Steven H.
El cliente no dejó un comentario.Richard C.
It was easy and fast service, thank you so muchKAREN T.
El cliente no dejó un comentario.Larry T.
El cliente no dejó un comentario.Carl W.
Was charged twice on my accountâ€¦ both charges were not what the employee stayed at time I returned equipment. Will have to go in store to correct. Also had one employee working on Sunday with several customers having to wait.Cavalene M.
El cliente no dejó un comentario.DeAndre B.
Nothing, quick effecient, clean and very professional.Christopher M.
El cliente no dejó un comentario.Frank S.
This location is the absolute best one I've ever used and I've used several between me and my business partners who do transport together so we use alot of uhaulJanice P.
I wasn't clear on where to park or who I needed to speak go for returns. I walked in and was asked if I paid cash or card and was told I could leave without inspectionLisa S.
Everything was great .Staff was very friendly and helpful.JERRY S.
El cliente no dejó un comentario.Steven H.
The equipment was clean but exterior looked worn and had some damage. Brandyn was excellent. I would recommend putting a crack Jack on the 6x12 trailers, very heavy to lift onto a ball on your vehicle, especially when loaded. .DEBORAH G.
El cliente no dejó un comentario.Keith J.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Amy T.
Checkout and check in were really smooth. A larger return area would be good for after hours returns.Keith W.
Our check-in process was flawless. Couldn't have been easier to rent our trailer. Gracias.Corey M.
Gracias ermia M.
El cliente no dejó un comentario.MARK V.
El cliente no dejó un comentario.PHILLIP W.
El cliente no dejó un comentario.Kathy C.
Love being able to take pics of your license in advance and already having pics of truck to confirm damage. This made the process very simple!Jeremie L.
I am so glad that people have change somewhat because the twoat the store now are awesome . Best customer service Ive had there and I use uhaul at least 1 or 2 times a month. friendly , professional and helpful beyond the bar set. I haven't seen anyone there like these two they were dressed well and are a great face for UHaul best I've seen since 1992 in Aurora Colorado. Thanks and these are keepers boss Wanda HernandezWanda H.
Hire new employees.KARIN S.
El cliente no dejó un comentario.Brent N.
Only needed it for one day instead of two so hope you reimburse me for the second day I was chargedJeffrey T.
Experience at Kokomo was excellent. It was an alternate location after my Metropolis, IL reservation was transferred to SI Towing in Marion, IL where I attempted to call numerous times with no answer, and could not leave a voicemail. When I went to pick up at SI Towing there was nobody there. I called the emergency number and I was told there was no reservation, there was no trailer available (even though I was looking right at it on the lot) and that the girl that managed their UHaul business had left town for the weekend. This resulted in my Kokomo 1-way rental that cost me more than double what my original arrangement would have. I guess you get what you pay for.David P.
There were roaches in the bed the truck. The back breaks went completely out after 2 1/2 hours of driving. Roadside assistance didn't come and give me and 2 children a ride from the location we were stranded at for 5 1/2 hours. The next day it took 2 hours on hold to get an Uber to get a new truck to use that was 30 min away (this cost me more on gas) I spent 3 1/2 hours on hold and on the phone with roadside assistance while we were stranded in a parking lot in Chicago. We didn't get taken to our home until 1 am. (I had to kids with me!) The breaks had power steering fluid and break fluid leaking severely (if I was on the interstate when the breaks popped and went out) I don't want to even think about what would of happened. I had to beg 3 people to give me an extra day with the truck. The movers I paid to help me were not able to help me since I couldn't get to my destination until the next day. No one has offered a courtesy credit. My children had to miss a day of school. The new truck was filthy dirty and not swept out. What process do you have in place to reassure all basic inspections of U-Haul has been checked?! I am very disappointed in this company and my experience.JESSICA S.
The Uhaul associate was very helpful with connecting the trailer to my truck. The process was smooth and without any problems.Gabriel W.
El cliente no dejó un comentario.jeffrey M.
El cliente no dejó un comentario.Ashton B.
El cliente no dejó un comentario.Samantha H.
El cliente no dejó un comentario.Timothy K.
El cliente no dejó un comentario.DAVID G.
This location has always been very courteous and helpful, and always has the equipment I need. Always use them very often for auctions!William B.
The store staff especially the gentleman that has helped me check in and check out equipment, very friendly and professional!Ricky B.
El cliente no dejó un comentario.GARY D.
5 minutes to drop off. Employee show me where to pull trailer and unhooked for me and I was gone. Love the late drop off. Very convenientANTHONY M.
El cliente no dejó un comentario.John E.
El cliente no dejó un comentario.STACY C.
There is a sign advising you to wait by your truck when you return it and they will come to you, which is what I did. After about 10 minutes, a lady comes out to me and makes me feel stupid, because I did what the sign said. She told me I was supposed to go inside. If that's what you want people to do, then you need a new sign.Matthew B.
El cliente no dejó un comentario.ralph R.
-Truck was dirty -Dolly wasn't on truck -When I went to get the dolly they persistently told me it was â€œprobably the utility dollyâ€ over and over until I finally pulled up my receipt (apparently they can't get it even though I'm renting their truck?) and then I finally got the appliance dolly I rented. -Even though I did the no contact option where I had to have my phone on me to rent the truck, I for whatever reason still had to go inside and get my keys from the employees? Like what's even the point of choosing the phone option if you still have to talk to deal with the poor service from your employees? -oh and finally whenever your app's servers stall it tells the user that they don't have internet connection when really it's your embarrassingly slow algorithms taking forever. That's really cute trying to act like your crappy app isn't working because of us. Nice cheap fix instead of just paying someone to design an efficient app.Brock B.
they did not have the truck i had reserved very unprofessional was eating at desk while checking me in to get truckBrittany L.
El cliente no dejó un comentario.Kregg R.
Truck interior was dirty. Windshield washer fluid reservoir was empty.Douglas G.
This location had AMAZING customer service. In fact they made up for 1 star review I would have left Uhaul as a company. I had originally booked a truck out of a location in Indianapolis. The truck reservation had been confirmed the day before and after hours (so I was unable to speak with anyone) I received a message that I would need to drive to Bloomington for a truck. This was HOURS out of my way. The day of the move I did manage to book another truck in Kokomo, but rather than at 9a, as we had reserved, it wouldn't be available until after 4p. We were concerned about the truck actually being available. My boyfriend drove to this location and thanks to the wonderful staff we were able to obtain a truck sooner than expected.Krista B.
El cliente no dejó un comentario.Chris H.
El cliente no dejó un comentario.Mary M.
El cliente no dejó un comentario.carol D.
El cliente no dejó un comentario.Susan C.
Glad they were open on Sunday.Laura Z.
Attendant was very nice and accommodating.Dustin B.
El cliente no dejó un comentario.ELISABETH S.
El cliente no dejó un comentario.William W.
Over charged for gas. 14 bucks for 7 miles.Kokomo A.
El cliente no dejó un comentario.jeffrey M.
El cliente no dejó un comentario.Rebecca W.
El cliente no dejó un comentario.Thomas E.
The attitude of some of the employees seems pretty poorKevin T.
N/A the staff was great greeted us at the designated drop off location in lot and had us returned and on our way in less than 5 minutesRicky B.
Great service. Convenient hours. Excellent equipment. Professional in every catagory!Mike R.
El cliente no dejó un comentario.Wesley S.
Quick turnaround. Helpful employees.CRAIG R.
El cliente no dejó un comentario.Jeremy E.
Provided good service like I've experienced at other dealers.james H.
El cliente no dejó un comentario.Jeremy A.
Debra and Brandyn provided excellent service and are exemplary employees.Brad C.
El cliente no dejó un comentario.Alicia W.
El cliente no dejó un comentario.William L.
They did not look the truck over before we left. After we were gone, they charged us for extra miles.SALLY M.
El cliente no dejó un comentario.dan V.
Great job!Walter J.
Equipment was clean but ramp had issues. Ramp wasn't well maintained. We had to fix it to be able to use it. Chris â€œChristopherâ€ at the Kokomo IN store was awesome and very nice and friendly.Melissa W.
I didn't rent a uhaulcam D.
The check engine light came on at some point, but I don't see that as an issue with this locationRick L.
El cliente no dejó un comentario.Randall B.
The first trucks ac did not work. I had to return it for another one. Both trucks smelled of cigarette smoke. Also, I had reserved a storage unit on 7/18 when I placed my reservation for the truck. The person who waited on me was not able to find my reservation. There was no compensation for the screw up on the reservation for the storage unit except a minimal amount off the truck. Needless to say this will be the last time I ever rent from Uhaul again.Teresa R.
The truck was in horrible shape. While I am thankful that the company could upgrade us to a larger truck. The truck we ended up getting the ABS light was on, the brakes did not feel safe while driving in the rain. The truck had a horrible exhaust leak, and the power steering pump was whining and very difficult to stear with.Brandy L.
El cliente no dejó un comentario.Joseph D.
Very friendly staff. Clean truck, great experience!Heidi M.
No need to improve was very helpful and professional all in all great staff.Jeremy E.
Very helpful, polite and efficient.jonathan G.
El cliente no dejó un comentario.Jerry F.
El cliente no dejó un comentario.kevin O.
Containers arrived night before we got there. They were off loaded and put in storage container, however employees next day didnt show they were there. Maybe not updated in system yetWes D.
I appreciate everything, no complaints here.james H.
Nothing. Great experience. I originally reserved a pickup but realized when I got there it wouldn't be big enough. So I was able to upgrade to a small ox truck right on the spot, and for the same price!!!Allen S.
El cliente no dejó un comentario.Jeffery L.
I went through about 5 different trucks before they finally gave in and gave me one they had just sitting aroundJason E.
El cliente no dejó un comentario.Shawn P.
We rented a car dolly. Everything went perfect, but it was the first time we have ever hooked one up ourselves. They did it for us at the store of course, but once we got it home we weren't sure how to unhook it to load our furniture up and then hook it back up again. We figured it out thanks to the instructions, but it would have been a great service if the store associate showed us how to do it. Otherwise, we were happy.Amanda M.
El cliente no dejó un comentario.Patty K. | Overall Experience
Not real professional but I guess that comes from poor workforce pool now.SALLY L. | First Impressions
GraciasMark Z. | Overall Experience
Need more space please let me know when a 5x7 or 5x10 becomes available.Mark Z. | First Impressions
El cliente no dejó un comentario.Sharon A. | Overall Experience
El cliente no dejó un comentario.Jody C. | Overall Experience
El cliente no dejó un comentario.TAMIA A. | First Impressions
Longer access hours would definitely be preferred, but having the climate controlled storage is very important to me and my family and the location is convenient.Dedric S. | First Impressions
El cliente no dejó un comentario.Heather M. | Overall Experience
Staff was friendly A+Charles W. | First Impressions
El cliente no dejó un comentario.Bobbett C. | Overall Experience
Would have loved to have access 24/7.CINDY S. | Overall Experience
Good space and easy closing of accountTrevor T. | Overall Experience
The employees are very nice and helpful!!!CINDY S. | Overall Experience
A+. Friendly staff and highly recommended.Paul M. | Overall Experience
¡Gracias!TImothy D. | Overall Experience
they were very helpful and kindELAINE B. | Overall Experience
It would have been nice to have had access hours later into the evening a couple of nights a week.John B. | Overall Experience
Great staff. Excellent serviceKimberly m. | Overall Experience
All ways use u haul you give me very good ratesJohn F. | Overall Experience
Great job.CINDY S. | Reservación
they didn't hold a unit for me they had Nothing available when I got there with my load. I had to rush around on a Saturday trying to find a storage unit to rent. U-Haul offered me NO compensationRichard W. | Reservación
Steve took care of all my business needs and was very helpful.Charles F. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!