Customer Reviews for U-Haul Moving & Storage of Kingwood

6,206 comentarios

22250 Hwy 59 N   Kingwood, TX 77339
(Just South of Lowe’s on northbound side of freeway before Kingwood Dr)

(281) 358-8646

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(281) 358-8646

22250 Hwy 59 N
Kingwood, TX 77339
(Just South of Lowe’s on northbound side of freeway before Kingwood Dr)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Amazing customer service! Had a 5x8 trailer reserved, but they upgraded me for free due to their inventory and were super helpful and knowledgeable about the limitations of my car. Took 15 mins to get everything settled and I was off with all the information I needed for a safe and successful move.

Taylor H. 
Clasificación:
4.0

The clerks were friendly and the store was clean. We will use them again.

STEVEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAHRENEE H. 
Clasificación:
5.0

Great Customer Service

FREDERICK H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LUKAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie F.  |  Overall Experience 
Clasificación:
5.0

Excellent service

ROBYN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Esau S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erik F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS M. 
Clasificación:
5.0

Absolutely nothing. My family only use this location. Why change if nothing is wrong.

FAY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL G. 
Clasificación:
1.0

The truck is in bad shape. The driver and passenger doors are loosened. They are needed to be jammed hard before they're closed. The wheel are shaking badly. I recommended this truck not to be hired for rent.

VICTOR O. 
Clasificación:
1.0

Keep to your words, and pass/document every agreement.

KELVIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin S. 
Clasificación:
5.0

The lady there was very nice and helpful

Rashieka W.  |  First Impressions 
Clasificación:
5.0

Always great service at our Kingwood U-Haul!

PETER H. 
Clasificación:
5.0

The Young Lady was great, very knowledgeable in her job. If I need a uhaul again I will see her.

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie S. 
Clasificación:
5.0

Everything and everyone did an excellent job.

ONEAL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

abhijeet A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN S. 
Clasificación:
5.0

The staff are always pleasant and accommodating, taking the extra step to ensure customer satisfaction. Thank you U-Haul Storage of Kingwood. Cee

cee c.  |  Overall Experience 
Clasificación:
5.0

Reiterate the "no smoking" policy

CHERYL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
3.0

Do away with the 24 hr rental since it takes just as long to get rental equipment

Katie S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mohammad suhail R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEANNE M. 
Clasificación:
5.0

The box could not be delivered so my reservation was changed to customer pick up. I have not yet received my refund for the delivery fee nor has anyone contacted me in this regard.

BRIAN L. 
Clasificación:
4.0

Gracias

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
4.0

Only thing at this location was the yard guy wanting me to back the rented trailer into a short parking spot with my very long pickup.

CURTIS B. 
Clasificación:
5.0

I will call on u haul again.

Eddy F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca W.  |  Overall Experience 
Clasificación:
5.0

clean vehicle before renting and maintain,shocks,alignment etc

LEONARD V. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOREE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

aaron S. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDUARDO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B.  |  Overall Experience 
Clasificación:
2.0

Better customer service and be able to explain why rental rates change unexpectedly.

BRANDON B. 
Clasificación:
4.0

The staff at this location is incredibly helpful and understanding. I was a first-time mover with a few unforseen issues and regardless of the headache(s), the staff was very patient and forgiving.

ERIK DAVON G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR A. 
Clasificación:
4.0

As a retired truck driver,when a light that is put on a unit for the DOT this light is to be in working condition. And when the unit is put back on the interstate all lights are to be in working order.

CHARLES J. 
Clasificación:
1.0

I never had a pickup in kingwood.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ONESIMUS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER E. 
Clasificación:
4.0

Have an employee at the return station, so people don't have to find.

ANNA R. 
Clasificación:
3.0

For the Houston movers -- This experience was STRANGE. First, let me just say that Aaron and Diron wow extremely professional, they moved as quickly as possible going up and down two flights of stairs, and they were very kind built rapport with me by asking the proper pronunciation of my name, and ensuring that my items were packed with care. However, there was a third guy who LEFT UNNANNOUNCED over some bullshit! This guy (who never even introduced himself) came to my door extremely aggressive, he had an attitude when he arrived with the other movers, and he just seemed easy agitated. This man accused me of flirting literally because one of the guys asked me how to pronounce my damn name. EXCUSE ME? Then we discussed how to take apart my bed, and next thing you know this guy is leaving and making false accusations. I am a member of the State Bar of Texas, these claims against me were egregious and extremely unwarranted. They made me and the other movers very uncomfortable and we were deeply offended by these false claims. This guy was only present for no more than 5 minutes. He was unprofessional for making such statements and commenting on my attire in MY home. I had on black leggings, white tank, and purple jacket for the inquiring minds. It was hot as hell. I personally will never choose this method of moving ever again. I had no idea who was coming to my door. I had no idea who this man was, and apparently, they all had different employers than the person whom I spoke with from Uhaul. Do not recommend. (Aaron and Diron are exempt from this statement) I wish this third guy never came. The accusations against my figure/shape and comments made about my physical appearance were deeply offensive. A male client would never have heard such comments. Why should I simply because I am a woman? The 3 stars are for Aaron and Diron. I would put one, no zero stars, for the third person who made me experience so uncomfortable. Again, do not recommend.

MARQUETTA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

mohsin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

latildra t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

latildra t.  |  Overall Experience 
Clasificación:
4.0

Air conditioner did not work.

ERNEST M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA S. 
Clasificación:
2.0

Actually be operating 24 hours. All employees seem to be busy with someone else. None of them had any idea when I arrived on Oct 30 what to do with a truck of my belongings. I tried connecting with some of their moving help but did not receive a response to my request. A really shoddy business. Never again.

EVELYN R. 
Clasificación:
5.0

You're doing a great job!

DEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
1.0

Pest control improvements need on site. And restrooms not well maintained

Sascha K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

suzanne s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY S. 
Clasificación:
5.0

The whole crew from rental to return were exceptional.

BRAD J. 
Clasificación:
5.0

Manager is a real hoot! Funny guy!

martha s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Griselda G. 
Clasificación:
1.0

If an employee has a problem with their job have the conversation in an office. Not on the sales floor.

BARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY M. 
Clasificación:
5.0

Very good experience

TROY MILTON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES MAC G. 
Clasificación:
5.0

Nice folks, very helpful and supportive, very busy place. Truck was not very clean when picked up (inside & outside), and the windshield wipers were terrible. But overall equipment performed very well.

Bruce B. 
Clasificación:
5.0

Thanks for making things easy.

PEGGY H. 
Clasificación:
5.0

Quick drop off. Staff helpful

Howard H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Therese D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD SCOTT D. 
Clasificación:
5.0

Great service Great Customer Service Love This Location.

ANTHONY M. 
Clasificación:
5.0

They backed up the trailer for me and disconnected everything. Good service.

LORETTA V. 
Clasificación:
5.0

Great experience

RICHARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russel M.  |  Overall Experience 
Clasificación:
5.0

All was terrific!

DANIEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN O. 
Clasificación:
5.0

Excellent customer service

CHARLES S. 
Clasificación:
5.0

Excellent customer service

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS P. 
Clasificación:
1.0

Was the worst experience I've ever had at a uhaul store.

KRYSTAL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONIA C. 
Clasificación:
5.0

Yall are SPOT ON!!!!!

ELIAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B.  |  First Impressions 
Clasificación:
5.0

There wasn't anything wrong with my experience

SANDRA W. 
Clasificación:
5.0

James is friendly and very helpful.

Gloria B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK L. 
Clasificación:
4.0

During checkout I was advised if trailer was turned in early there would be a monetary adjustment to the charges. Attendant hooking the trailer to my truck was uncertain as to which trailer was the correct one.

WILLIAM F. 
Clasificación:
5.0

Great customer service. I arrived a it early but they were able to install my hitch right away. Installation took about 30 minutes.

Jason S. 
Clasificación:
4.0

I know how to drive a 15 ft truck but was unfamiliar w the lights, lock and plugs for phone etc... when I suggested ( after returning it) that maybe a 10 minute tutorial on that stuff when people get the vehicle, the girl said “ you shouldn't rent it if you don't know how to drive it. The company I work for is service oriented And we appreciate and honor the paying customer ( regardless of our personal opinions). I found that lacking here.

Monica F. 
Clasificación:
5.0

I love when I went to U haul this Morning they was so pleasant.. But when I went to return MY U haul the was cussing inside the work place so unprofessional I have never went inside a place of business and heard so much profanity... I am very disappointed... it was not Joyce but the other young lady need more training...

MESHALL C. 
Clasificación:
5.0

The recommended moving company (J&M) was great, Kiel and David were very helpful. And the people dropping off the boxes followed instructions and got them onto the driveway for unloading perfectly. Removal of empty boxes was prompt.

Mary M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimiko D. 
Clasificación:
5.0

Super good store very fast and easy service

ANDRES A. 
Clasificación:
5.0

Andres from the uhaul of Kingwood is a great worker! Truck was super clean and the service he provided was super fast and efficient. He walked through every single step super nice guy! I would recommend this place to all my friends and family. Great place . 10 out of 10 , must try again !

ANDRES A. 
Clasificación:
5.0

Drop Off location closer to my residence.

Kenneth W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBRA E. 
Clasificación:
2.0

Truck was blocked and they lost the keys to the trucks blocking it had to wait only ten minutes no big deal but one of the younger porters kept touching and giving his opinion on the scratches on my truck. Awkward as all hell.

ROBERTO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian Z.  |  Overall Experience 
Clasificación:
1.0

The asst manager Melissa was one of the worst customer service representatives I have ever come across. The way I was treated by this woman was terrible. Personally if she worked for me and treated my customers the way she did me, I would have fired her on the spot. Very poor excuse for a manager.

TERRI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROLYN K. 
Clasificación:
5.0

Always have what we need and are always friendly and the equipment is always clean. Had a storage unit with this location also for years and never have had any issues with it either.

BRIAN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle R.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly, BUT definitely not helpful. The assistant was supposed to show us to the storage unit; however, he went ahead, we lost sight of him, and then rather cavalierly pointed to the building; leaving us to find out what section the unt was in.

Walter J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE W. 
Clasificación:
5.0

Truck sounds like it needs new weather stripping

JAIME W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

GREGORY B. 
Clasificación:
1.0

I had a very bad experience and your employee Melissa is very rude. I rented a unit that would not fit the item i needed after the third time I was told that they didn't have a unit the size i needed and i was arriving from Dallas i had to cancel and find another storage place. I have always used your facility over the years but i will never use it again i will drive a little farther to use a different one.

Tammy S.  |  Overall Experience 
Clasificación:
2.0

The customer service Melisa was extremely rude. When I arrived she constantly helped other customers after me and then had her coworker help me. It's distasteful dealing with horrible customer service

lillian b.  |  First Impressions 
Clasificación:
5.0

The process was excellent. From Mrs. Mitchell helping me with paperwork and directions. The manager also went above and beyond to find the dolly I needed. And last the older guy on the lot outside assisting me with how to open the door and backing out. Thank you guys y'all really made my day so much smoother.

Tiara G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary P.  |  First Impressions 
Clasificación:
4.0

There should be a ramp or elevator to the spilt levels.

Enya R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FAY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M.  |  Overall Experience 
Clasificación:
5.0

Great staff great customer service

Deondra L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M.  |  First Impressions 
Clasificación:
5.0

Extremely professional, knowledgeable, respectfulness, clean, and large inventory.

Pamela V.  |  Overall Experience 
Clasificación:
5.0

Everyone was so amazing!

NIKITA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M.  |  First Impressions 
Clasificación:
4.0

Gracias

THOMAS G.  |  First Impressions 
Clasificación:
5.0

I would recommend them! The staff is always so friendly! Melissa is beyond expectations, she always gets the job done! She goes above and beyond!!! - Clarisa C

CLARISA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricio V.  |  First Impressions 
Clasificación:
3.0

There were homeless people hanging around which frightened my friends and I, because they would come up to us to let them in and we couldn't move out safely while we couldn't leave our doors open packing up afraid of thrives! And one lady that was putting her stuff in storage had her purse stolen! All this was reported and still issues being safe. So I when I moved out, I noticed a big fee on my checking account that was supposed to be most of my new apartment rent and now I don't have all the money now to pay! I want all my money you drafted from my account recently or I'll get my Lawyer to contest this!

april g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie C.  |  Overall Experience 
Clasificación:
5.0

Mrs.Ann is a true angel!!❤️

Shalanda B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yenifer S.  |  Online Move In 
Clasificación:
5.0

Keep up the great work. I had no issues.

Floyd H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra W.  |  First Impressions 
Clasificación:
4.0

The only thing I didn't like I was not shown my storage

regina j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aniya B.  |  First Impressions 
Clasificación:
5.0

Staff personnel were friendly and professional!

Alma R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna D.  |  Online Move In 
Clasificación:
5.0

The staff was very polite and helpful! Didn't have any problems, they were fast and efficient.

JENNIFER ANN L.  |  First Impressions 
Clasificación:
5.0

Mrs.Ann and the mechanic!!All the staff are very friendly and helpful!!👍👍

Shalanda B.  |  First Impressions 
Clasificación:
5.0

Gracias.

Eddy F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

betty F.  |  First Impressions 
Clasificación:
4.0

I would have liked to have a saying in the unit. It was automatically selected for me. I would have preferred a lower level unit.

Enya R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENIO V.  |  First Impressions 
Clasificación:
5.0

On my move in date I met with Mr James he showed me good customer service and one night I came after hours to my storage and he was just a phone call away to help me understand how to use my access card thanks.

linda b.  |  First Impressions 
Clasificación:
5.0

Melissa provided excellent customer service

Ikea M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Minnie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashanner J.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Elita R.  |  First Impressions 
Clasificación:
5.0

khrys very friendly helpful

ANGEL C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel W.  |  First Impressions 
Clasificación:
5.0

This is my first time renting from u-haul Staff was very helpful. Would do it again

Mary G.  |  First Impressions 
Clasificación:
5.0

Excellent service/attention plus the flexibility of after hours access.

leopoldo c.  |  First Impressions 
Clasificación:
5.0

The service provided by Ms. Mosley (sp) was above and beyond. She worked to ensure we had the size storage units we needed in the same building.

Kenneth C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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