El cliente no dejó un comentario.Jacob B.
Customer Reviews for U-Haul Moving & Storage of Kingwood
Kingwood, TX 77339
(Just South of Lowe’s on northbound side of freeway before Kingwood Dr)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We paid for dolly and furniture pads and both were missing when we got homeMuhammad K.
El cliente no dejó un comentario.ray J.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Salem M.
Give them the service you gave to me. This team was very good at their job and that helped me to start a conversation outside of uhaul. Hire people like this team that wants to work for uhaul and help people. That's how you improve your customer service.JOHN S.
El cliente no dejó un comentario.Billy W.
El cliente no dejó un comentario.Rocio C.
El cliente no dejó un comentario.Tracy S.
El cliente no dejó un comentario.Kyle F.
the app experience was awful. nothing is ready nor fast. the location itself is slow. so you wait sooooooooo long when you did everything PRIOR to showing up. just super slow and has to be better moving customers. i was set to get van at 2:45 i think and didn't get it you too much later simply by waiting in line so long.Joseph M.
El cliente no dejó un comentario.William F.
Very nice 👌sun P.
El cliente no dejó un comentario.Anna R.
El cliente no dejó un comentario.Karen S.
El cliente no dejó un comentario.Jerry K.
All goodTimothy N.
The UHAUL website scheduled me to pick up my trailer at Humble Like New Auto. They didn't have the trailer I needed. Mistake was with the UHAUL site scheduling me to pick up a trailer that was never in their inventory. Thankfully, the owner of Humble Like New Auto found me what I needed close by.Daniel P.
El cliente no dejó un comentario.tasia M.
I was greatCodell T.
would never use another company! they are amazing people at this location!!evelyn M.
El cliente no dejó un comentario.Gaby A.
Nothing. I had a good experience with this location and it's staff from the moment I made my reservation all the way through the moment I returned the equipment. I received promp and friendly service, thank you!Les L.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.MARY J.
The steering had too much play and could be a hazard for the next driver. I did mention it to the attendant, and he said that they all were that way.Rodolfo R.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.Joseph R.
El cliente no dejó un comentario.Kirk H.
No improvement!gary R.
El cliente no dejó un comentario.Robert R.
We did business with James and U-Haul had trailer at location at time, paper work filled out and hook up immediate. Well satisfied with the experience.Robert D.
El cliente no dejó un comentario.chris H.
El cliente no dejó un comentario.Sean S.
Had trouble with tail lights for the trailer when I hooked up to my trailer there was no lights so I had to go check the fuse found two blown fuses replaced them then everything worked fine but they were blown before I got the truckJames W.
El cliente no dejó un comentario.Sarah A.
El cliente no dejó un comentario.Karen W.
Still waiting for their POS to work correctly.Patricia D.
El cliente no dejó un comentario.David Z.
The customer service and the vehicle was great; but your phone system, and telecom programming needs change. It was impossible for a customer to contact the UHAUL office...no one answers the phone. Couldn't leave a message, couldn't notify you. No one called my cell. Instead, someone from the office contacted one of my emergency names; and hounded them to some extent.. Maybe try to improve this segment of the Business]Tommas M.
El cliente no dejó un comentario.Rey A.
Trailer worked perfectly.BRUCE B.
On the spot service. No wait time at all.John M.
El cliente no dejó un comentario.Dennis M.
El cliente no dejó un comentario.Cinthia S.
El cliente no dejó un comentario.HAROLD J.
Get better tech and better service more knowledgeDebra J.
The customer service was EXCEPTIONAL!!!! The Kingwood team is very friendly, helpful, and accommodating and made sure we had a great experience. I will definitely useCatherine D.
The GM James was amazing! It was the best experience with moving I have ever had and I don't say that lightly. The staff overall was friendly, knowledgeable, helpful, and patient. You can tell the employees there are happy and the manager does a fantastic job. Thanks James!Kellibrook J.
Quick and efficient staff.Amy B.
El cliente no dejó un comentario.David J.
Service was great and renting was easy.Renard S.
El cliente no dejó un comentario.Jhybryelle T.
El cliente no dejó un comentario.GREGORY MARTIN G.
i want to thank your employees that work in the kingwood hwy 59 location in kingwood texas with all of my heart! i have received the best service ever thru them. i want to specifically thank and give a commendation to Andres and James because these 2 guys are just the best people someone can ever come accross with, especially Andres. i have no words to explain their incredible customer service and how they made me feel like a valued person not only a valued customer. i definitively know these 2 people at least are not there just to get paid, but because they love what they do. like i said, no words would be enough to describe their amazing character and the amazing people they are! they deserve a raise and recognition bcz they are people that can make someone's day the second we walk in the store! they are the type of people a business needs to have and value!evelyn M.
Great staff and very helpful and they will go out of their way to make sure your experience will be perfect. Also very polite and knowledgeable staff the manager was also helpful so my experience was without a problem and that has happened every time I have rented from this location.ERIC ALEXANDER J.
Spoke to the owner on the phone and she assisted me with picking up the trailer. I believe her name was Ann. I was in a rush so I could be wrong on her name but she was AMAZING. So sweet and personable. Made my stressful moving experience that much better just with her positive attitude!Jazzmene S.
El cliente no dejó un comentario.James H.
I was charged for gas after I positively returned the truck with a 3/4 tank of gas. They said it was only 5/8 full. I would put my honesty and integrity up against any of these people. Not a happy customer currently.Charlton H.
El cliente no dejó un comentario.Rick C.
Seems like its a bit redundant to do the online check-in, and do it all over once you already in there.Juan V.
I think what would definitely improve service is when a customer rents from the same location and keeps reserving the same reservation frequently and no information has changed then it should be some type of speed pass that they can skip the line or lines .MARY C.
Thanks for everythingIoannis T.
El cliente no dejó un comentario.BRETT M.
El cliente no dejó un comentario.Douglas H.
Improve your online reservation on insurance says 10.00 will wave you paying full price for damages did say 10.00 plus police report plus 150.00 deductible until you get full contract I'm going to dispute charges with my bank and pay just for the rental part also put out ads all over and put out bad publicity on U-Haul company they have always been a giant rip off companyMartin G.
I really really love this location! They are very helpful understanding and welcoming! Especially the manager James I think that is his name! Anything you need he will assist you!alyssia F.
El cliente no dejó un comentario.Natasha R.
I made the reservation, but my son- in- law drove the truck one- way to this location. I was not personally at this location.James D.
El cliente no dejó un comentario.Linda B.
nothing really. Heidi Lynch helped me with the rental at the location and she got through everything very quickly & efficiently & I was o my way in 10 minutes tops.Michael W.
Great service on pickup, truck worked perfect. I never received a call on the night before pickup which was promised.STEVEN S.
El cliente no dejó un comentario.Daniel D.
On line checking was hard to do.Michael S.
Great customer service and very accommodating. Will be back.Lilian S.
El cliente no dejó un comentario.David R.
Kind and courteous! Thank you.April V.
El cliente no dejó un comentario.Gary S.
The staff was excellent and extremely helpful. Would definitely recommend.Larry P.
This facility was exceptional. The staff was extremely helpful.Larry P.
The car hauler worked great and was easy to use. Would rent it again.Shawn Z.
El cliente no dejó un comentario.Patricia D.
El cliente no dejó un comentario.TEDDY D.
El cliente no dejó un comentario.Camilo Q.
El cliente no dejó un comentario.Steve F.
Always a location I can count on to have just what I need.Jesse C.
Superb Service and drop off experience, Everyone should do it this wayt!!!!John A.
All goodChris A.
The small box truck was a perfect way for 2 ladies to handle a move. The truck was easy to drive and maneuver.SANDRA P.
El cliente no dejó un comentario.YOANDRIS C.
Great people. Especially the young Hispanic man who help me get checked in immediately and limited my wait time.MARK W.
El cliente no dejó un comentario.Maribel E.
Manager and hitching dude were AWESOME!!!Nick V.
El cliente no dejó un comentario.Rosa E.
El cliente no dejó un comentario.Yvette S.
El cliente no dejó un comentario.Ryan B.
El cliente no dejó un comentario.GERALD S. | Overall Experience
El cliente no dejó un comentario.Riche T. | Overall Experience
El cliente no dejó un comentario.Doyce L.
El cliente no dejó un comentario.LaTiffany M. | Online Move In
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.DONELLE W.
El cliente no dejó un comentario.Mary J. | Overall Experience
El cliente no dejó un comentario.Samuel H. | First Impressions
James Zipper is always awesome and very helpful, he really go beyond to help customers. Thanks James!CHRISTIAN F. | Overall Experience
El cliente no dejó un comentario.KARINA G. | First Impressions
Loved the fast check out I was told I would not be charged anymore. Hope that's trueHeike B. | Overall Experience
The staff here was absolutely fantastic, listen to what my needs were, and provided solutions for what I need stored. It's nice to know the customer service still exists that is proudly displayed at this location. I would highly recommend anybody looking for storage solutions or U-Haul rentals to check these guys outJeffrey S. | Overall Experience
El cliente no dejó un comentario.Paul W. | First Impressions
Thank you for your awesome customer service for the 10 months I needed you.linda b. | Overall Experience
The staff are very friendly and helpful.TINA S. | First Impressions
El cliente no dejó un comentario.Larry D. | First Impressions
Safe place to storage your things.Rosa R. | Overall Experience
El cliente no dejó un comentario.Ambria P. | First Impressions
El cliente no dejó un comentario.Brittany W. | Overall Experience
El cliente no dejó un comentario.Paula S. | Overall Experience
El cliente no dejó un comentario.KENNETH R. | First Impressions
El cliente no dejó un comentario.Florence M. | First Impressions
El cliente no dejó un comentario.Marvin G. | Overall Experience
I love this company, they're absolutely amazing and understanding. They're quick to help when needed also.Stephen S. | Overall Experience
El cliente no dejó un comentario.Taylor T. | Overall Experience
Keep It Up!Andrew G. | Overall Experience
El cliente no dejó un comentario.Kemoy J. | First Impressions
Thank you uhaul staff for doing a great job .Bobbie A. | First Impressions
El cliente no dejó un comentario.Latarsha H. | First Impressions
El cliente no dejó un comentario.Hannah P. | Overall Experience
El cliente no dejó un comentario.eudin r. | Online Move In
El cliente no dejó un comentario.Hailey S. | Online Move In
Staff Great to work with!DSA Transport LLC D. | First Impressions
El cliente no dejó un comentario.DAVID J. | Overall Experience
I was astounded at the simple, convenient service! All done over the phone! Was clean and all set when i got there. Great service!Linda B. | First Impressions
El cliente no dejó un comentario.schona j. | First Impressions
Yes the staff was very helpfulregina j. | Overall Experience
El cliente no dejó un comentario.Gregory A. | Overall Experience
El cliente no dejó un comentario.Stacy L. | Online Move In
El cliente no dejó un comentario.Naveed A. | First Impressions
They are nice, friendly and helpfullatildra t. | Overall Experience
El cliente no dejó un comentario.David A. | Online Move In
Great Customer ServiceFREDERICK H. | First Impressions
El cliente no dejó un comentario.Carrie F. | Overall Experience
The lady there was very nice and helpfulRashieka W. | First Impressions
The staff are always pleasant and accommodating, taking the extra step to ensure customer satisfaction. Thank you U-Haul Storage of Kingwood. Ceecee c. | Overall Experience
I will call on u haul again.Eddy F. | Overall Experience
El cliente no dejó un comentario.Rebecca W. | Overall Experience
El cliente no dejó un comentario.David B. | Overall Experience
The staff at this location is incredibly helpful and understanding. I was a first-time mover with a few unforseen issues and regardless of the headache(s), the staff was very patient and forgiving.ERIK DAVON G. | Overall Experience
El cliente no dejó un comentario.Walter J. | Overall Experience
El cliente no dejó un comentario.WILLIAM G. | First Impressions
El cliente no dejó un comentario.latildra t. | First Impressions
El cliente no dejó un comentario.latildra t. | Overall Experience
Pest control improvements need on site. And restrooms not well maintainedSascha K. | Overall Experience
El cliente no dejó un comentario.suzanne s. | First Impressions
Manager is a real hoot! Funny guy!martha s. | First Impressions
El cliente no dejó un comentario.Russel M. | Overall Experience
El cliente no dejó un comentario.David B. | First Impressions
El cliente no dejó un comentario.Brian Z. | Overall Experience
El cliente no dejó un comentario.Michelle R. | Overall Experience
The staff was friendly, BUT definitely not helpful. The assistant was supposed to show us to the storage unit; however, he went ahead, we lost sight of him, and then rather cavalierly pointed to the building; leaving us to find out what section the unt was in.Walter J. | First Impressions
El cliente no dejó un comentario.Betty F. | Overall Experience
I had a very bad experience and your employee Melissa is very rude. I rented a unit that would not fit the item i needed after the third time I was told that they didn't have a unit the size i needed and i was arriving from Dallas i had to cancel and find another storage place. I have always used your facility over the years but i will never use it again i will drive a little farther to use a different one.Tammy S. | Overall Experience
The customer service Melisa was extremely rude. When I arrived she constantly helped other customers after me and then had her coworker help me. It's distasteful dealing with horrible customer servicelillian b. | First Impressions
The process was excellent. From Mrs. Mitchell helping me with paperwork and directions. The manager also went above and beyond to find the dolly I needed. And last the older guy on the lot outside assisting me with how to open the door and backing out. Thank you guys y'all really made my day so much smoother.Tiara G. | Online Move In
El cliente no dejó un comentario.Gary P. | First Impressions
There should be a ramp or elevator to the spilt levels.Enya R. | First Impressions
El cliente no dejó un comentario.FAY M. | First Impressions
El cliente no dejó un comentario.Andy T. | Online Move In
El cliente no dejó un comentario.Melissa M. | Overall Experience
Great staff great customer serviceDeondra L. | First Impressions
El cliente no dejó un comentario.Andrew M. | First Impressions
Extremely professional, knowledgeable, respectfulness, clean, and large inventory.Pamela V. | Overall Experience
Everyone was so amazing!NIKITA H. | Overall Experience
El cliente no dejó un comentario.Isabel G. | First Impressions
El cliente no dejó un comentario.MARK M. | First Impressions
GraciasTHOMAS G. | First Impressions
I would recommend them! The staff is always so friendly! Melissa is beyond expectations, she always gets the job done! She goes above and beyond!!! - Clarisa CCLARISA C. | First Impressions
El cliente no dejó un comentario.Monica G. | Overall Experience
El cliente no dejó un comentario.Patricio V. | First Impressions
There were homeless people hanging around which frightened my friends and I, because they would come up to us to let them in and we couldn't move out safely while we couldn't leave our doors open packing up afraid of thrives! And one lady that was putting her stuff in storage had her purse stolen! All this was reported and still issues being safe. So I when I moved out, I noticed a big fee on my checking account that was supposed to be most of my new apartment rent and now I don't have all the money now to pay! I want all my money you drafted from my account recently or I'll get my Lawyer to contest this!april g. | Overall Experience
El cliente no dejó un comentario.Jackie C. | Overall Experience
Mrs.Ann is a true angel!!❤️Shalanda B. | Overall Experience
El cliente no dejó un comentario.Yenifer S. | Online Move In
Keep up the great work. I had no issues.Floyd H. | Overall Experience
El cliente no dejó un comentario.Sandra W. | First Impressions
The only thing I didn't like I was not shown my storageregina j. | First Impressions
With the deaths in our family due to COVID over the last few weeks, it has been difficult to try figuring out how to maintain; however, the representatives at Kingwood UHaul went above and beyond to help us.Tranell W. | Overall Experience
This Kingwood location is the best! The GM and staff are very professional, friendly and courteous. I would refer this location anytime! Big "Thanks" to SAVANA or SAMANTHA ( sorry I didn't get her name) but she was an amazing customer service representative at this location.Beverly D. | Overall Experience
Keep up the good work overall the management and team member's professionalism and customer service made my experience very pleasant 😀FELECIA R. | Overall Experience
El cliente no dejó un comentario.devijae f. | Overall Experience
El cliente no dejó un comentario.Aniya B. | First Impressions
El cliente no dejó un comentario.crescencio g. | Overall Experience
The movers I hired did not show up or call.Terry R. | Overall Experience
Size of the storage unit that was reserved was unavailable. There is not an elevator, everything must be carried up stairs.Terry R. | First Impressions
El cliente no dejó un comentario.KIMBERLY S. | Overall Experience
Great staff at the Kingwood location on Loop 494 and Hwy 69/59 Kingwood TexasSharon H. | Overall Experience
Made moving easier less stressful. Received great advice and tips from personnel. On-line application is awesome.Ramon C L. | Overall Experience
El cliente no dejó un comentario.DEBORAH K. | Overall Experience
Staff personnel were friendly and professional!Alma R. | First Impressions
The only problem I ever had with them is that my things were there for over 3 years I carried Insurance when I went a few months before I went to go move out I realize that my things were infested with moths. The insurance did not cover my loss I lost a lot of personal things clothing furniture so forth so I was very disappointed about that still am as matter fact. Cuz when I finally move my stuff out and move them my new home in my new garage I'm still unpacking things and they're still moths infested in my things so I'm very disappointed.Joy K. | First Impressions
I didn't give it the top rating because I wasn't offered an option for refund of in advance rent paid and move out a week later. That really sucked because I am still unemployed and had a chance to move to a friends that provided space for my stuff, allowing me to save 100 dollars now that my unemployment benefits recently ended.Angela h. | Overall Experience
After a mishap in the system, and a lack of help from corporate, James did everything he could to rectify the issue. His customer service was tremendous! Corporate on the other hand should reconsider how they train their corporate level associates on how to treat customers. Really poor hospitality.Joshua B. | First Impressions
El cliente no dejó un comentario.Donna D. | Online Move In
The staff was very polite and helpful! Didn't have any problems, they were fast and efficient.JENNIFER ANN L. | First Impressions
Mrs.Ann and the mechanic!!All the staff are very friendly and helpful!!👍👍Shalanda B. | First Impressions
Came in and out a few times for vehicles, trucks, boxes, and storage. Team was extremely helpful and friendly at all times. Worked with James the most and he was always great and went above and beyond. ¡Gracias!johnathan g. | Overall Experience
I really appreciate that your employees treatment with me were respectful and helpful.Maurisa C. | Overall Experience
Gracias.Eddy F. | First Impressions
El cliente no dejó un comentario.Sharon P. | Overall Experience
They know their business well.Ramon C L. | First Impressions
El cliente no dejó un comentario.Melissa S. | First Impressions
El cliente no dejó un comentario.betty F. | First Impressions
El cliente no dejó un comentario.LOLITA B. | Overall Experience
El cliente no dejó un comentario.Kimberly J. | Overall Experience
I would have liked to have a saying in the unit. It was automatically selected for me. I would have preferred a lower level unit.Enya R. | Online Move In
Outstanding Customer Service.ronald w. | First Impressions
El cliente no dejó un comentario.jordan r. | Overall Experience
El cliente no dejó un comentario.Jessica T. | First Impressions
El cliente no dejó un comentario.LOLITA B. | First Impressions
They would not adjust our rate after we cleared out one of the two units we were renting, but they did mark the same empty unit as available to rent.Alvin B. | Overall Experience
El cliente no dejó un comentario.Melissa M. | First Impressions
El cliente no dejó un comentario.EUGENIO V. | First Impressions
El cliente no dejó un comentario.Larry U. | Overall Experience
Staff were very respectful and handyMaurisa C. | First Impressions
El cliente no dejó un comentario.DEBORAH K. | First Impressions
I cannot access my unitTaylor M. | First Impressions
This has been a wonderful experience. The complete staff have been helpful and courteous. I would highly recommend this location if you are needing any storage. The gentleman at the desk was quick with it, and really gave me a good experience. Thank you for being here for me during this time. Keep up the great work!ROCHELLE J. | First Impressions
On my move in date I met with Mr James he showed me good customer service and one night I came after hours to my storage and he was just a phone call away to help me understand how to use my access card thanks.linda b. | First Impressions
I think you need more people working the front office every time I had to go in there I had to wait in line over 10 to 15 minutes because they are on the phone making reservations for trucks and answering a lot of questions and I feel if I am there in person I should be tended to first and the person on the phone should be placed on hold.cheryl c. | Overall Experience
Well ventilated, great prices and 24/7 access. Can't beat that !Keyla L. | Overall Experience
They are all amazing!!Brandon C. | Overall Experience
I had made a reservation about 2 weeks ago that was not in the system, which made us have to use two units, in worse locations, and purchase another lock. But, other than that issue, the staff was helpful and professional.johnathan g. | First Impressions
El cliente no dejó un comentario.Sharon P. | First Impressions
El cliente no dejó un comentario.nakiya w. | Overall Experience
Melissa provided excellent customer serviceIkea M. | First Impressions
El cliente no dejó un comentario.ANTHONY N. | First Impressions
My only issue was the close out process. We cleaned out our unit and had to leave town and the office was extremely busy, we could not wait around. I tried to call the next day and never could get anyone on the phone to help.Carol M. | Overall Experience
Melissa is super friendly and helpful!Carol C. | First Impressions
Storage building to smallTerry N. | First Impressions
El cliente no dejó un comentario.MINNIE H. | First Impressions
El cliente no dejó un comentario.Lashanner J. | Online Move In
El cliente no dejó un comentario.shane w. | Overall Experience
El cliente no dejó un comentario.Denise H. | First Impressions
The worst part about it so far has been that I originally was not told the "free first month" was only for a 2nd floor storage unit. I wasn't told this until the day before I moved-in. I was also told 24 hours before my move-in that the size unit I wanted was not available. I should've been told this long before. I had to get a smaller unit, on the 2nd floor, and I'm hardly able to access it. My login card and code do not work, and the office people could not figure it out and ultimately weren't able to get me one. With hours closing at 10 and my work schedule weird, that kinda sucks. I would not recommend this location. The people have been friendly, but the operations are not smooth at all.Denise H. | Overall Experience
El cliente no dejó un comentario.jeffery f. | Overall Experience
Need to fix pin access on bldg c. Need to have a trash can in buildingsladonna b. | Overall Experience
El cliente no dejó un comentario.jerry w. | Overall Experience
El cliente no dejó un comentario.cheryl c. | First Impressions
El cliente no dejó un comentario.Tiffany T. | First Impressions
El cliente no dejó un comentario.Elita R. | First Impressions
El cliente no dejó un comentario.Sylvia M C. | Overall Experience
James and his staff were very helpful and accommodating as they typically are. I will continue to use this U-Haul store for my needs as long as James Zipperer is managing it.SAMUEL W. | Overall Experience
El cliente no dejó un comentario.Delores B. | Overall Experience
El cliente no dejó un comentario.Lindsey N. | Overall Experience
Staff, facility and even the bathrooms are exceptional. I recommend u-haul storage to friends oftenShannon M. | Overall Experience
El cliente no dejó un comentario.JUAN M. | First Impressions
I love ❤️ the people that work they need a rise thanksConstance B. | Overall Experience
Mr. James is the best. Extremely helpful , caring and selfless. I would definitely recommend this location to friends and family.Maya D. | Overall Experience
El cliente no dejó un comentario.Rachel F. | Overall Experience
Excellent customer serviceLINDA L. | Overall Experience
Not one employee was wearing a mask. When i walked in two employees stood there talking and when the third employee walked in he said, "help her". I reserved a furniture dolly and didn't receive it and nothing was mentioned about a credit, although once I mentioned it it was credited. I was given a truck with 7/8 tank of gas and when i turned it back in it was reported that it was empty, i drove less than 10 miles and also put more gas in so someone had to verify. Why not just start the day with the tanks full and the customer return it the same way. 7/8 is not the easiest to guess.Rhonda S. | Online Move In
Good experience. Good Mgrs.Greg T. | Overall Experience
Friendly staff and management. Clean premises and facilities.Samuel G. | First Impressions
El cliente no dejó un comentario.David C. | First Impressions
El cliente no dejó un comentario.david m. | Overall Experience
I didn't have a lot of experiences with staff, but what I did was excellent. Same with the storage facility, well maintained, easy to access and safe at night. I think my only complaint is the lack of an elevator or something to access the 2nd floor with heavy loads. We had heavy boxes both up and down which was a hassle.Anna V. | Overall Experience
I want to thank everyone for being friendly and helpful, I had just moved from Nyc to Texas and their kindness and always so helpful when I needed something. Especially Mr. Chris dont know his last name but he is a awesome person and having someone like him just makes the storage a secure and confortable place. Thank you so much and definitely I will recommend a friend of your facility.Teresa A. | Overall Experience
Ended my storage unit on the 20th of the month and had to pay the full month. Think it should have been prorated.Bruno W. | Overall Experience
I rented a 5x5 unit from Kingwood, preparing for my upcoming move. They were busy, I was shown the unit's location, left with a stair ladder which I personally didn't feel comfortable climbing; told to check the unit and put the cumbersome ladder away myself; then meet back inside to get my access card (which I had to stand in line Again to recieve). He asked was the unit okay, I said, "We'll see after the 1st. I'm moving from a 25 x 10 unit of 4 years and will still need to keep a storage unit of some size.". I was told that other, larger units were available if needed, and I left the store with that 'option'. I was left a message 2 days later, and again on day #3 because I hadn't gone back and placed a lock, or any items into the storage unit yet. The number I was called from was unmanned? I never reached a live person at the Kingwood store... *Note* Most people move on or about the first of the month, which landed midweek just last week. I also specified After the 1st... Moreover, There was no call to alert me to the fact that the inconvenient, 2nd floor, 5x5 unit, accessible only by a jagged step ladder at Kingwood U-Haul was cancelled- exactly 2 weeks & a day into the 1 month rental... Thanks for the survey to let me know of the cancellation. More accessible units/contracts exist... The helpful, friendly, busy, Kingwood staff could've called/left a message first.FELECIA T. | Overall Experience
El cliente no dejó un comentario.Patricia K. | Overall Experience
Brent took care of everything for us. He is very courteous and professionalRobbie C. | First Impressions
El cliente no dejó un comentario.Patricia K. | First Impressions
Extraordinario servicio al clientejulia h. | Overall Experience
Jovannie was excelllent in helping my family get set up. We were displaced from hurricane Laura and he did everything he could to make the process smooth. Please give this brother a raise or bonus!Thomas D. | First Impressions
khrys very friendly helpfulANGEL C. | First Impressions
I am very satisfied with the rates and overall serviceDeborah L. | First Impressions
Ann and Steve were extremely helpful both with renting my storage unit and with returning my truck. I am extremely happy thus far with choosing to rent with them.Lindsey N. | First Impressions
El cliente no dejó un comentario.Linda L. | Overall Experience
The staff was friendly and understood me.Sylvia M C. | First Impressions
I really appreciate the owners of this Uhaul location. They were always nice and very helpful!! The staff was amazing. I would recommend this Uhaul location to anyone!! Thank you again.Corissa P. | Overall Experience
Went a few times and the doors were chained even after the hours posted were open and I had to go find someone to unlock the chains, super inconvenientRaymond R. | Overall Experience
El cliente no dejó un comentario.Angel W. | First Impressions
El cliente no dejó un comentario.shannon h. | Overall Experience
El cliente no dejó un comentario.marcus f. | Overall Experience
El cliente no dejó un comentario.OLLIE G. | Overall Experience
Alexis was amazingly helpful!!!! Bruce was also!!! Just moved here from louisiana and was totally impressed.DEBORAH K. | First Impressions
Inside the building was always clean. The entry door always seemed to be broken. Surely you could have PERMANENTLY fixed this problem in all the months I rented there.linda H. | Overall Experience
El cliente no dejó un comentario.marcus f. | First Impressions
El cliente no dejó un comentario.CARLA A. | Overall Experience
The staff was the absolute best ! Even under the worse time we have ever lived in, in the lifetime ! ABSOLUTE EOXK STARS ! I ll be forever greatful!juan joseph w. | Overall Experience
El cliente no dejó un comentario.Alyce O. | Overall Experience
I have rented moving vehicles/storage units at the Kingwood Uhaul and storage multiple times in the last year. Every time the employees are helpful and friendly, even had an employee help me load an item into a vehicle from storage. The storage unit's have been clean and I felt confident my belongings would be safe. The trucks/van I have rented were in good shape and available on my reservation and at pickup. If I need a uhaul or storage again, I will return to this location.Anthony G. | Overall Experience
El cliente no dejó un comentario.jerry w. | Overall Experience
Staff very helpful and niceConstance B. | Overall Experience
El cliente no dejó un comentario.Constance B. | First Impressions
Ava was amazing and very helpful with getting us a uhaul truck and storage also was very funny I enjoyed my visitGloria D. | First Impressions
El cliente no dejó un comentario.luis r. | Overall Experience
El cliente no dejó un comentario.ROBERT S. | Overall Experience
El cliente no dejó un comentario.LINDA C. | Overall Experience
Thank you for being there during the time I needed storage.james m. | Overall Experience
Great service and location.Robert R. | Overall Experience
El cliente no dejó un comentario.James P. | Overall Experience
El cliente no dejó un comentario.Diane S. | Overall Experience
El cliente no dejó un comentario.Sean G. | First Impressions
Kayla was very helpful and informative.Alvin B. | First Impressions
Since the beginning the manager was very helpful and willing to answer all of my questions. Once I was transfer to an associate I also received the same treatment.- I will highly recommend this location.hugo m. | Overall Experience
El cliente no dejó un comentario.lenora W. | Overall Experience
Great service. Great staff. Very professional and very personable!Buddy S. | First Impressions
Had to wait a long time, but other than that my experience was Great!!Aisha W. | Overall Experience
This is my first time renting from u-haul Staff was very helpful. Would do it againMary G. | First Impressions
Excellent service/attention plus the flexibility of after hours access.leopoldo c. | First Impressions
They were very helpful and went the extra mile to assist me.royce b. | First Impressions
Thanks for the excellent serviceElizabeth J. | Overall Experience
So helpul and friendly atmosphereELEANOR D. | Overall Experience
My experience with the personal at U-Haul was tremendously wonderful, for I have try other storage company which have not given me the satisfaction I deserve.william c. | First Impressions
I have been using the U-Haul Kingwood branch for over fifteen yearsand they have always had staff that went above and beyoud normal business protocol to assist and make your transaction plesant.Eoines E. | First Impressions
The service provided by Ms. Mosley (sp) was above and beyond. She worked to ensure we had the size storage units we needed in the same building.Kenneth C. | First Impressions
It took almost 3 months to get a refund on a unit I exchanged for a larger one. I kept being billed for both units. Then I called many times and noone knew how to refund it reapply my money I pay forJULIE S. | Overall Experience
Friendly, helpful staff.Tracey C. | First Impressions
Every time I needed to access my storage the doors wouldn't open, I had to go in the office and wait in line. Therefore I vacated my building and moved elsewhere. To much time lost.margo l. | Overall Experience
The employees were very helpful and nice. The only complaint that I have is that they raised the rent after only 4 months of storage.Elizabeth R. | Overall Experience
ABSOLUTELY TERRIBLE!! Ddaniel t. | Overall Experience
My mother’s credit card was stolen and charged by Uhaul employees.Jaylah P. | Overall Experience
lock was still on door, had to wait for someone to come unlock it after hours and movers charged me extra for delayKeyandria S. | First Impressions
Graciasconstance b. | Overall Experience
Well staffed and maintained facility. Location is easy to get to.DAVID J. | Overall Experience
The sliding doors were broken to get in to storage areaBenjamin M. | Overall Experience
Both Jeffrey and Christie were so kind and professional, doing their best to find the best solutions for our needs. Give them a raise!ivan t. | First Impressions
There was a break in and i was never informed. I had to contract a locksmith in order to find out about it because my lock had been changed.juan s. | Overall Experience
I like this location in kingwood. Besides having an office hiccup which was promptly addressed and corrected I cant say anything poor about the friendly service i get from Jeff and his team.Lisa W. | Overall Experience
Great customer service! The front desk staff was very knowledgeable about the servicesJuan A. | First Impressions
Jeff is great. Clean facility. Robert is a good gm. I like this store better than Mesa and greenspointsteven v. | Overall Experience
Not sure if this survey is for my truck rental or storage unit. I am basing my experience based on my storage unit. My storage unit was broken into and I lost all my belongings. Police report created.rob m. | Overall Experience
Great experience. Great customer service. Would recommend this facility to anyone that needs to rent a uhaul, buy moving supplies or to anyone that needs a temporary storage unitJason K. | Overall Experience
Was supposed to be climate controlled but always 85 to 90 degrees. Furniture got ruined.ronald k. | Overall Experience
Prices were extremely high following hurricane Harvey. I feel that this establishment took advantage of victims after a natural disaster. Other storage facilities are cheaperDanyale B. | Overall Experience
The staff is very helpful. understanding, and empathetic; we appreciate you.PAUL M. | First Impressions
I really appreciated the phone call asking if I had moved out and getting the unit closed out before being billed for another month. Great Job!DAYNA C. | Overall Experience
All the staff are very helpful. Trailers were clean, all lights working, hooked up by staff - all was good!Milo M. | First Impressions
Staff was very nice and friendly. Took care of my needs in a timely fashion. I would definitely be recommending to family and friends.Deneen C. | First Impressions
Have a wonderful staff very professional. I would like to commend Ms Christy most of all because always going beyond her call of duties very friendly and has a great attitude always willing to helpJose H. | Overall Experience
Staff was very niceelijah g. | First Impressions
Great Job!REBECCA K. | Overall Experience
Your Staff is extremely courtious and Very Helpful thank youJohn M. | First Impressions
Generally met expectations. Exterior doors were occasionally found open and/or broken (unlocked).Brian T. | Overall Experience
Renting was easy, but after I emptied out my unit I was charged again the next month. After 3 calls I'm still not sure if I'll get my money back because the documents they sent me don't make sense.PAMELA JUSTICE A. | Overall Experience
Card key entry system was frequently inoperative requiring staff assistance to open or reset card. Service wait time was frequently very long. EDoug T. | Overall Experience
Worst place ever after renting from them for almost 2 years all my things were stolen and I was NEVER CONTACTED and all the Uhaul place could say was sorry the cops were suppose to contact you.Aprille E. | Overall Experience
My move out date was Saturday 1/5/19 I went in and checked out at approximately 12:30 or 1:00PM, I spoke with Cristy on 1/6/19 at 9:17AM and she was more helpful. Thanks you!!Brenda D. | Overall Experience
Extremely satisfied with the cleanliness and upkeep of the facility. The staff was always friendly and professional. The next time I have a need for storage, I will be a repeat customer. Gracias.DEBORAH V. | Overall Experience
Friendly and awesome at what they do.Roshelle B. | Overall Experience
2069 unit was rented for my daughter she showed them how the place could be broken into. The manager gave her an eviction notice instead of calling me 832-364-3900 she was giving them a hard timeMARCELLA SUE J. | Overall Experience
worse place ever !Maria S. | Overall Experience
Ashley was very helpful and friendly. Ashley has great customer service skills and was very pleasant to work with.Ella C. | Overall Experience
very good experienceJODY R. | Overall Experience
I would rent from this facility again.Lynda C. | Overall Experience
Horrible experience.jennifer b. | Overall Experience
the online payment option was NEVER working.Samantha H. | Overall Experience
Terrible. Terrible. The building was poorly maintained. Not even a month into having a unit there it rained and my unit flooded. It was climate controlled. I lost almost everything. Horrible place.myrna i. | Overall Experience
Never any dolleys available in storage bldg c Office help was a long long wait time if you have 3 registers man them with 3 people Always a long wait in office for anythingAnne M. | Overall Experience
In the two months I rented a storage unit I was never able to get into the building without having to go back to the office at least once to get help in and usually more that twice each I went.JUDY F. | Overall Experience
Great ServiceNeville K. | Overall Experience
staff was very helpful and friendly Get there early,Eli R. | Overall Experience
Great StaffCLAY F. | Overall Experience
Thank you for great serviceDebra F. | Reservación
I had no problem everything wasexcellentsybil b. | Overall Experience
MY STUFF WAS STOLEN!!! The staff showed no concern...wouldn't even look at me when I reported it. I believe it was an inside job, for more than 1 reason. If u care about your stuff, DO NOT GO THERECHRISTINA j. | Overall Experience
Will never use your services again!!!!!!ALTON R. | Overall Experience
Good rate for the valueGerald R. | Overall Experience
Facilities were always clean especially the restroomJaymie H. | Overall Experience
LADIES THAT CLEAN THE BLDGS ARE AWESOME.10 STARS FOR THEM.SECURE..SLIDING DOOR WAS BROKEN ON SEVERAL OCCAS COUPLE TIMES FOUND IT OPEN TO ALL.DESK STAFF GREAT BUT PROCESS SLOW AND LINE LONG.GREAT EXPTerry A. | Overall Experience
Great location.Raymond G. | Overall Experience
Good place to use for storage, as well as, for renting moving supplies.lois m. | Overall Experience
Had a good experience everything was convenient for our moveRandall c. | Overall Experience
The staff was always helpful and friendly. I will use them again if I have any storage needs!!Gary A. | Overall Experience
outstanding serviceTERRY R. | Overall Experience
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