Customer Reviews for U-Haul Moving & Storage of Kingston

8,116 comentarios

2459 Princess St   Kingston, ON K7M3G1
(Princess St @ Centennial Drive)

(613) 549-8880

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(613) 549-8880

2459 Princess St
Kingston, ON K7M3G1
(Princess St @ Centennial Drive)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

The location pickup was wrong on the website and I had to drive across town to pickup my reservation (also increasing cost by km). The truck had a old can of Pepsi rattling behind the seat accompanied by a couple of old masks.

DOMINIQUE S. 
Rating:
4.0

The person who greeted me was a little robotic at first, saying "how can I help you" without looking at me. Then the interaction was very positive, efficient and clear. I received an electronic message to my smart phone as I got into the rental van, asking me to confirm the mileage and state of the vehicle. This is excellent. On return of the vehicle, the agent just told me to leave the keys if I paid by credit card, and I was able to leave right away, with no check-in. While this is very efficient, I did not receive any confirmation of return of the vehicle then or afterwards, and the mileage and gas state were then based on an honour system for both me and you. This could be improved.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
4.0

promote Matt kudos to general manager Rob.. very responsive to customer's concerns and queries.

DANIELJ M. 
Rating:
3.0

Roof in back was leaking and got some of my stuff damaged

WILLIAMDONALD D. 
Rating:
5.0

Customer did not leave a comment.

KELLYA B. 
Rating:
5.0

Staff friendly. Vehicle apparently in good condition. No hassles.

ADRIANAPETRA H. 
Rating:
5.0

This is the second time I've rented a truck from here in the last couple weeks and both times the truck was clean and the staff was friendly and helpful. Thank you.

Terry T. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
3.0

Clean the truck. Coffee stains everywhere. Food on dash. The truck was a pig in fuel. Cost me $120 for 250 kms of driving. Considering the truck was empty half the time, that's not good.

Paul A. 
Rating:
5.0

Nothing. Everything was great!!

JOSEPH B. 
Rating:
4.0

I tried truck share and it was garbage. Spent an hour calling in without any actual help and was just transferred to different lines. We had to wait for the location to open and they were incredibly helpful. You should be able to call in and for the agent to give you the code. Not impressed.

JENNIFERANN C. 
Rating:
3.0

Place is too small.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

SULTAN M. 
Rating:
3.0

The customer reps were good. However my issue is that I booked a vehicle in Napanee Ontario for 9am. When I arrived I was told after the rep was on phone with head office that I would have to travel 45mins to Kingston Ontario to pick up my vehicle. This caused almost 90min delay and the knock on impacts to my days schedule were very problematic. I received a $50 rebate. I'm dissatisfied with the overall service and the compensation for my time. I will be very leery of using uhaul again as my preference for personal and business use as I cannot trust the guarantee of vehicle I want at location I choose. Paul Carroll

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

I've never had a problem they've always treated me good so I would recommend them to anybody I use this location on a regular basis

Jim B. 
Rating:
1.0

Did not get good customer service very very poor was told wrong information paid more then was told will definitely never use again and tell all I know about this situation the young kid when returning the truck told me IT IS WHAT IT IS AND IF I CALL IN GOOD LUCK THATS WHAT THEY WILL TELL ME as I'm a business owner and if I talked to my customers like that I would not have customers I do have this employee name if you guys would really care and would like to review this call me or like he said you guys don't care we will see this employee should not work in contact with your customers if you care he is young and unprofessional I am so disappointed and discussed with this call me 613 583 3638 and then he left at me also

ROBERT M. 
Rating:
3.0

Customer did not leave a comment.

LESLIE S. 
Rating:
5.0

The pick up truck would be in the correct location, not 80 km and an hour away from the initial request and in the opposite direction of the final destination

THERESAA L. 
Rating:
5.0

Very energetic, friendly, extremely helpful and kind. Thanks

TONY A. 
Rating:
3.0

Your app is the worst. It took us 30 min. To figure out how to return the truck after business hours. I have a credit coming to me and I can't get the app to work for the refund forcing me to have to call during business hours to get my refund. Very unhappy customer.

TIMOTHYJ H. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPHJ D. 
Rating:
3.0

I filled the truck before drop off. Unlike the way, I picked up the truck. I paid $90 more than I should have paid. I am really not happy with this rental.

Scott H. 
Rating:
3.0

Customer did not leave a comment.

Olivia R. 
Rating:
5.0

I use this UHaul center a lot. I am always happy with their service.

stephen S. 
Rating:
5.0

Can't think of anything. The equipment rental was quick and effortless. The staff was courteous and very helpful. Thanks again. I would recommend the service to anyone that ask.

ALAIN F. 
Rating:
5.0

Excellent

TIMOTHY L. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
1.0

Customer did not leave a comment.

TREVOR S. 
Rating:
5.0

No parking

Janet Y. 
Rating:
5.0

The location is difficult to navigate. Lots of equipment around. I had to move equipment by hand just to get out of the parking lot.

Michael P. 
Rating:
3.0

Left the truck running. Told us it was full when it was 3/4, but wanted us to fill to full as it apparently was previously. Put my estimated amount of km when booking. Didn't actually use the whole estimated km but was still charged for it.

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Johnny S. 
Rating:
5.0

Customer did not leave a comment.

BRYON H. 
Rating:
3.0

The truck was dirty inside the cab and the back of the truck, it was in serious disrepair. Had a check engine light on, and it stalled on me a couple of times. Also when you get to about 50-60kph it starts to what i can only describe as jumps. I dropped the truck off and got no paperwork about anything.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Cheryl R. 
Rating:
1.0

This location is disgusting. No parking for customers. The manager is also a scam artist. He should be fired.

Vincent C. 
Rating:
5.0

Customer did not leave a comment.

Brett E. 
Rating:
5.0

Customer did not leave a comment.

Lee C. 
Rating:
5.0

Employees were very helpful!! Was first time renting and everything went great!

DEIDRE B. 
Rating:
5.0

Was all good for me all around. I've never had bad service. Will always use this particular location. Thanks to the employees who makes it worth while.

JENNYE A. 
Rating:
5.0

Customer did not leave a comment.

JACOB W. 
Rating:
3.0

Ensure that the equipment is functional and clean before the client's arrival.

MARCO R. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

THIENFONG Y. 
Rating:
4.0

when working/sorting things in our storage unit 1813, the hallway light often went off and made it pretty dark in there. wish the sensor lights stayed on a bit longer. I also found it a bit challenging accessing the entrance for unloading/loading. Access cards would be so much handier than walking-in the main office when staff are often so busy or not available.

GISELE C.  |  Overall Experience 
Rating:
3.0

I ordered blankets and didn't get them, was on hold for 35 minutes to report them missing and the trailer had missing/broken tie-down hooks

RICHARDM T. 
Rating:
5.0

Customer did not leave a comment.

Wanda C. 
Rating:
4.0

Customer did not leave a comment.

De belder P. 
Rating:
4.0

In person drop off.

Susan S. 
Rating:
4.0

Customer did not leave a comment.

ALYSSA A. 
Rating:
1.0

Service complaint sent to regional manager: I'm requesting consideration of the following complaint. As remediation, I'm only asking for what I originally requested. That is to be charged for the 4 hour use of a half-ton truck and car hauling trailer. Considerations: On 15 Sep, I reserved a half-ton truck for pick up from 2459 Princess Street and a car trailer for pick up from 1157 Midland Avenue for a duration of 4 hours. On 19 Sep, I was told that the car trailer would only be available from 425 Camden Road in Napanee. At this time, I was forced to change the truck and trailer to a full day rental in order to travel the extra distance to Napanee and back to Kingston to return the truck. On 22 Sep, I picked up the truck at 2459 Princess and asked about the car trailer sitting on the lot. I was told that it was not serviceable. I then proceeded to Napanee with the truck to pick up the car trailer. When I arrived in Napanee, I was told there never was a car trailer available and then spoke with you to resolve my problem. I returned to Kingston and picked up the car trailer that I was told was "unserviceable". I completed my journey in 2.5 hours and returned the truck and trailer with a full tank of gas. Problems:1. The original reservation was mismanaged and I was forced to take a full day off work. 2. I was sent to Napanee when there was never a car trailer available there. 3. I spent a day with UHaul when 2.5 hours was sufficient. Forget about my lost time at work and the added gas for traveling to Napanee. All I want is for the charges to reflect 4 hours of use for a truck and trailer with local mileage of 50km. This should be around $120 +tax. That is what the original reservation reflected and that is what I did.

STEVENA G. 
Rating:
5.0

Staff were very helpful!

ADAMAHMAD H.  |  Overall Experience 
Rating:
2.0

With only 2 employees working , service is very slow Improvement needed

SHAWN S. 
Rating:
5.0

Facility was very clean, staff was awesome. The moving carts available to use were great.

Colleen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAniel B. 
Rating:
5.0

Customer did not leave a comment.

Howard C. 
Rating:
5.0

Work was done as scheduled and staff were pleasant and helpful.

Bill B. 
Rating:
4.0

New crew more pleasant to work with.

Peter W. 
Rating:
2.0

Very impersonal service upon arrival, after a 5 hour drive. Ya I have things to do too. Imagine having to work for a living and deal with customers. PS Lose the FKN tattoos!!

PAULH M. 
Rating:
5.0

The moving pads should not be a charged item. Additional mileage charge was dumb as I returned the vehicle on the same day. It should be per day rental not a "you have this many km included but we won't tell you that so we can charge you for going over that distance" The trucks should have a bungee area to secure the dolly to. Staff were very helpful.

SVEN O. 
Rating:
5.0

Customer did not leave a comment.

james g.  |  Overall Experience 
Rating:
1.0

I am disappointed. I am being harassed with emails and mails about bills that I didn't incur. I only used 1 storage space and I exited the space before it was due and I'm getting bills for another storage that your staff mistakenly added to my account. Please stop harassing me with bills and talk to the staff at the Kingston location.

LYDIAMORIJADE A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GORDONS M. 
Rating:
5.0

Customer did not leave a comment.

NOAH B. 
Rating:
5.0

Pick up was smooth and fast and Cole was professional, helpful and efficient, which made our first foray in to trailer towing a positive experience!

ELIZABETHE C. 
Rating:
3.0

Customer did not leave a comment.

RICHARDT K. 
Rating:
4.0

Customer did not leave a comment.

NORRISW D. 
Rating:
3.0

Make the gas process easier. Take it on full and return it on full. Note: the staff member helping me was great and very helpful.

PENELOPEE M. 
Rating:
5.0

Customer did not leave a comment.

Ian P. 
Rating:
5.0

Customer did not leave a comment.

TOMSHIH-AN H. 
Rating:
4.0

Customer did not leave a comment.

RONILINTRIPIDO B. 
Rating:
5.0

Quick, friendly, helpful.....Thanks a ton

EDWARDJ L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
3.0

Customer did not leave a comment.

Marty B. 
Rating:
4.0

Customer did not leave a comment.

Gino C. 
Rating:
1.0

You need a bigger parking lot for you customers to park their cars. The truck was already a little dirty before we used it, not swept in the back. Doors were really hard to shut.

CHRISTINE W. 
Rating:
3.0

Customer did not leave a comment.

IVANR B. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
4.0

Customer did not leave a comment.

JEAN B. 
Rating:
5.0

Customer did not leave a comment.

TINAMARIE W. 
Rating:
5.0

Booking on your website was easy and fast. Love the explanations on what fits in different sized vehicles. When I picked up, staff were friendly and courteous.

JANETC S. 
Rating:
5.0

My experience was amazing with Kingston uhaul service and Ottawa (Innes st). Kingston location was having difficulty with my order (of no fault of their own) due to my debit payment not going thru the way it should. The gentleman assisting me was so kind and apologetic for the delay. Great customer service!!

BRENDAL V. 
Rating:
3.0

Customer did not leave a comment.

Hossein R. 
Rating:
5.0

Guys were quick and responsible. Always a great place to rent trucks.

Aung S. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
3.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

love the web based drop off

Jeffrey B. 
Rating:
2.0

The drop off location on York Street in London Ontario had terrible service. I was ignored by staff when I was trying to return the vehicle.

LINDSAYBRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Cyrus M. 
Rating:
5.0

Customer did not leave a comment.

Karalynn B. 
Rating:
5.0

Tight location for the amount of business but handled well.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Enis E. 
Rating:
5.0

Customer did not leave a comment.

Lorna P. 
Rating:
5.0

Customer did not leave a comment.

ERIN C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

The truck exterior look like it hadn't been washed in months with the baked on bugs splatter as big a loonies everywhere. First stop was to scrub them off.

Montgomery H. 
Rating:
5.0

Customer did not leave a comment.

IGOR T. 
Rating:
5.0

Customer did not leave a comment.

ALLEN O. 
Rating:
5.0

Customer did not leave a comment.

CATHERINEJ D. 
Rating:
5.0

Most efficient location I have every used. Two employees came out and had me cleared in 5 minutes

Megan M. 
Rating:
4.0

Some food stuff on the cup holder. Window not clean to see out of. I had to wipe it down.

JENNIFER MAE M. 
Rating:
5.0

The part of the app for returning a rental doesn't work as it will not allow a picture to be added. It opens the camera, take a picture and then nothing. Just loos around saying to upload image. Was not able to use it to return the rental. Calling the number at 8pm came on saying over 40 min wait to talk to someone.

Jake W. 
Rating:
5.0

The staff were awesome they helped me extend my time a are very knowledgeable very easy to get along with couldn't have asked for better staff or you'd like me to have them once on princess street

DEBRAA F.  |  First Impressions 
Rating:
3.0

Price for the space was high. In retrospect would not have stored and not likely to do it again. Otherwise nice facility.

Christopher D.  |  Overall Experience 
Rating:
5.0

I rented a truck at the start and end of my 6 month storage rental and am very happy with the facilities, the equipment and the staff. Rob Kilfoyle was very helpful, knowledgeable and friendly and made everything involving U-Haul easy and stress free.

Steph w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn M.  |  First Impressions 
Rating:
4.0

It was inconvenient that i could access the storage facility only during business hours. Other than that everything was great.

Barb C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Courtney P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pat M.  |  First Impressions 
Rating:
5.0

Cameron was especially helpful -- the other two guys were super as well. MargStark

margret s.  |  First Impressions 
Rating:
5.0

Great as always

Troy D.  |  First Impressions 
No reviews have been submitted for this location.

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