Customer Reviews for U-Haul Moving & Storage of Kingston

8,843 comentarios

2459 Princess St   Kingston, ON K7M3G1
(Princess St @ Centennial Drive)

(613) 549-8880

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(613) 549-8880

2459 Princess St
Kingston, ON K7M3G1
(Princess St @ Centennial Drive)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excellent customer service!

Juan Ignacio T. 
Clasificación:
3.0

Cashier had to count all the money in the box, took her about 10 minutes. The tills need to be set up better and be counted before a customer arrives.

Vicktoria H. 
Clasificación:
1.0

Matthew Bento used my email to rent his truck - I don't live in Kingston anymore and haven't in 4 years. Stop using my email and phone number.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul E. 
Clasificación:
5.0

All staff who we met today were nice to us

Kwanghyun K. 
Clasificación:
3.0

The transmission was terrible and when I called your support line said I should pull over and call mobile repair. There really should be a discount for such an awful vehicle. Dangerous long time to get up to speed on a highway.

Irene O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G. 
Clasificación:
5.0

Fridge cart was a lifesaver and for only $10. Staff were awesome for both pickup and drop-off. Will definitely be back.

Karl L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron M. 
Clasificación:
3.0

Lot is small

Jaclyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenard D. 
Clasificación:
5.0

I was happy with the location but very unhappy to receive a call just as I was turning into the location explaining the trailer was double booked and I had to wait until later that day. Super unhappy that I was offered nothing in return after driving 20 minutes only to be turned away.

Todd L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

pam S. 
Clasificación:
3.0

The driver side door was a little difficult to shut at times. Other than that, the uhaul was amazing.

Taylor B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ryan B. 
Clasificación:
5.0

Staff were amazingly friendly and helpful.

Richard S. 
Clasificación:
5.0

It was smooth. Rental pickup was easy and quick. Drop off even more easy and quick. The staff were friendly and excellent. The half ton was clean and in excellent running condition and the appliance dolly worked as expected!!! No negative comments nor any improvements to suggest. Keep up the good work!!!!!

Allen S. 
Clasificación:
3.0

There was such a strong scent in the van, that I had headaches and had to drive with the windows down for two days even in the rain. I am not scent-sensitive and this was unbearable. It seeped into my clothing, hair and belongings that were in the van. It was a fake cleaner/air freshener type fragrance and for this reason I will not rent another uhaul from this location.

Debbie R. 
Clasificación:
5.0

Was given an electronic receipt and I am supposed to receive a credit to my account. I have not received yet. It has been almost a week.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILTONA B. 
Clasificación:
5.0

Great service great equipment

WAYNE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk E. 
Clasificación:
5.0

The lady was extremely helpful and suggested another option for a problem I was dealing with. ( Not related to uhaul)

GERARDE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet L. 
Clasificación:
5.0

I rented a trailer to haul tree trimmings to the local recycling center and had a very good experience. The trailer did the job well and the three staff members who assisted with the rental were knowledgeable and friendly. I would recommend this location to others.

Jeffery B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRYG R. 
Clasificación:
5.0

Vehicle shock on highway. NEEDS CRUISE! Check in and out process was great

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack T. 
Clasificación:
5.0

The staff was very fast at retuning my truck.

Tammy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad P. 
Clasificación:
5.0

Friendly staff. Fully explained my return, and credited the equipment not provided by the original rental location.

Joseph D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mariah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy G. 
Clasificación:
1.0

Have all equipment available. I had booked two dolly's and they were not at the location. I was told to get them at the location where I was dropping off the vehicle but they were not there. In fact we were met with rudeness and contempt.

Julie G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Winson Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN P. 
Clasificación:
5.0

Very friendly and informative staff. Great, quick drop off experience.

Andy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sirje J. 
Clasificación:
4.0

Location very busy. Staff just said to drop trailer off so did that and left

laurie M. 
Clasificación:
5.0

Fast drop off very quick and simple.

STEPHEN C. 
Clasificación:
5.0

Bueno

Hugh M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor K. 
Clasificación:
5.0

I don't think I could recommend uhaul given what happened to us.

Richard D. 
Clasificación:
1.0

They canceled my truck with less than 12 hours of notice!! And I was offered a location 100 km away!! They shouldn't have allowed me to book a truck when they don't have any available truck! (I booked another truck for 1 September 1 month beforehand, but I booked another one for for 31 August and cancelled my first truck couple of days before this date and I was supposed to have a car as it was available!) And not to notice me less than 12 hours that they don't have a car! Totally unsatisfied.

Kasra K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER T. 
Clasificación:
4.0

Thanks, U-Haul

Yosef S. 
Clasificación:
1.0

They gave me a truck that was almost on empty on gas, I was driving it home and the gas light came on, I filled up over 100liter of gas in it and it was returned with 3/4 tank. I spent $170 in gas and they won't refund me. Also the wheel was not aligned properly, driving it on the highway from Kingston to Ottawa was a challenge. Wiper blades were cheap and small,l. Over all experience was bad and I hope to get some of my gas money back as this is a rip off.

Imad E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew G. 
Clasificación:
5.0

Everyone I delt with was helpful and kind. I was very stressed about my move and they handled everything perfectly. Thank you!!!

Amanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale E. 
Clasificación:
1.0

Start by giving me my bill, I did not receive it yet. Give the receipt on site so that you get the person authorization to withdraw money from the card.

AZEMI B. 
Clasificación:
5.0

Easy and clear process for self-served drop off after-hours.

Emma L. 
Clasificación:
4.0

I was charged but never got a account of the experience. The invoice as paid never reached me but showed on my credit card.

Gilles G. 
Clasificación:
3.0

I had some issues with the truck I got. Out of a sudden, I wasn't able to get the key out of the ignition after shutting down the truck.

Ibrahim A. 
Clasificación:
2.0

I rented the truck for 9 hours as I was moving someone from Ottawa to Kingston. When I picked up the truck I was told I had to have it back by four. When I arrived in Ottawa I had a moment to look things over and realized that I was only given 8 hours. When I called in the person on the phone didn't care and said the manager would call me and they never did. I had to rush to make the timeline until have me. It should not have been my fault that you double booked. The seat was broken and I couldn't move it so I had to reach to try to press on the gas pedal. Not a pleasant experience

Rhonda J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonja H. 
Clasificación:
4.0

The price to rent after paying mileage makes the cost horrendous and really a rip off. Fooled by the $19.95 advertising, would not recommend anyone to rent a uHaul at all!!

Kelly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri H. 
Clasificación:
2.0

When we went to pick up the trailer, it had been backed onto a tow dolly. Metal latch for lock was broken (metal cut away) so there was no way to secure the back, which we were unaware of until we had filled the trailer. When we were loading the truck we realized one of the tires was completely flat - we had to go straight to a gas station to fill the tire.

Sean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad W. 
Clasificación:
5.0

El cliente no dejó un comentario.

erfei G. 
Clasificación:
1.0

1) The front bumper lost the nut to hold it on... one side of the bumper came lose and was hanging down, hitting the ground as we drove! 2) It rained and water got inside the box.. front left corner, some of our moving things then got wet. 3) Reported this to the drop off guys.. and He replied "we advertise water resistant, NOT WATER PROOF". He really DID NOT CARE!

Randy K. 
Clasificación:
5.0

The on-site staff at this location were very friendly and helpful. My only contact point of “concern” was the call centre representative that I spoke with when I had a couple of questions regarding my reservation. She was rather curt and seemed frustrated that I was even asking questions. Instead of actively listening to my actual question, she cut me off and made me feel badly as if I was wasting her time and somehow should know all of the same information that your employees do. Had she simply listened and clarified my question from the get-go, it could have been answered at the outset with one simple phrase. Again, the on-site staff were so friendly that my experience with the call centre representative just stood out as an anomaly and a coaching opportunity.

Sandra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron M. 
Clasificación:
4.0

An appliance trolley was reserved on the phone but it was not available at the location. They also indicated that it was never reserved.

Rob B. 
Clasificación:
5.0

Location was great but peeved that the truck size I wanted was not available and ended up with a huge truck that was harder on gas and harder to manoeuvre through downtown.

ALFONSO V. 
Clasificación:
1.0

Clean the uhual Make sure it actually works Don't argue with the customer that it didn't break down

Ian Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
4.0

returning the truck was enjoyable. People working at the Kingston location were very helpful.

Paul T. 
Clasificación:
5.0

It was way simpler then I thought it would be. We moved my daughter into to University and that was difficult but the rental made the move easy. Gracias

Shawn M. 
Clasificación:
5.0

Other than having lots of uhauls returning at the same time. I feel like some of the unused trucks should be moved to other locations to free up some space.

Steven V. 
Clasificación:
1.0

RETURN LOCATION LISTED ABOVE IS WRONG!!!!!! HOW DOES THIS HAPPEN??? Returned the trailer the following day to the same location with no one onsite. The next morning after checking my credit card statement online, I did not receive my credit for changing from one way to intown rental, but I had almost $1000 charged to my credit card. Called this morning and found out my return was checked-in over 400 km away from where I returned too. I have time and location stamped pictures of my return, but now I have to wait up to 3 days for an investigation??? I would never recommend this location or U-Haul to anyone. I AM DEMANDING A FULL REFUND ON THE ORIGINAL RENTAL AND THE ERROR!!! I WILL HAVE VISA INVESTIGATE AS WELL.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcia G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susanne L. 
Clasificación:
4.0

Thanks for the help moving

Vance G. 
Clasificación:
3.0

El cliente no dejó un comentario.

MFRANK H. 
No se han enviado comentarios para esta ubicación.

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