Customer Reviews for U-Haul Moving & Storage of Kingston

8,209 reviews

2459 Princess St   Kingston, ON K7M3G1
(Princess St @ Centennial Drive)

(613) 549-8880

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(613) 549-8880

2459 Princess St
Kingston, ON K7M3G1
(Princess St @ Centennial Drive)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

It is hard to get parking there.

KENNETHJ H. 
Rating:
3.0

It has been difficult for me to have to carry items up stairs. Have moved elsewhere to ground level

thersea r.  |  Overall Experience 
Rating:
5.0

Every thing perfect

MAHMOUD M. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

WALDEMAR J. 
Rating:
4.0

Customer did not leave a comment.

Ikenna E. 
Rating:
4.0

Should be a one way drop on small utility trailers.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERJ S. 
Rating:
5.0

Hard to improve on excelllence. thank you for making my move easy ! :)

KAREN W. 
Rating:
2.0

Let me know I am suppose to fill up the gas that I use before I take the vehicle. Used maybe a 1/4 tank and was charged 40 dollar surcharge to fill up what I used.

Laura D. 
Rating:
5.0

The customer service is always excellent at this location , that is why that I only use this location . At 2459 Princess Street keep up the great work Thank you U-Haul

CLAIR A. 
Rating:
5.0

Allow us to call them directly instead of your incredibly inefficient system of calling the head office. I dial a local number to speak with those working in that location, not to get a string of directions and long time on hold.

LINDA A. 
Rating:
5.0

Customer did not leave a comment.

Jacob D. 
Rating:
5.0

The van was okay, it did what i needed it to do. How ever the yellow tabs at the top were missing and the passenger power mirror was not working. I am used to LG vehicles and managed. When I mentioned it to the shop they said it doesn't work in cold weather. I have used power mirrors for years. It needs repair. It could be a hazard for an inexperienced driver. When I said the tabs were missing there was no concern. I use this shop and like it's convince for me, I don't need bad blood for future rentals. I debate buying a truck vs renting. Renting is less expensive but buying I know the product. Maybe I am expecting to much for the mirror to be in good operating condition., It is only a rental. Thank you. I also don't typically fill these out. I see it as a safety issue. All the best.

JOHNJ M. 
Rating:
1.0

I had reserved the largest truck you have as I wanted to make one trip for the move. When I went to pick up my reservation, I got a smaller one and had to make 2 trips. This obviously doubled my planned mileage and puts twice the cash in your pocket. No, I will not be using uhaul again

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY C. 
Rating:
4.0

Customer did not leave a comment.

ABDULRAZZAK F. 
Rating:
3.0

Figure out a better parking solution so customers don't have to take a taxi, get a lift or park and walk a couple blocks to rent a truck.

JANSENE V. 
Rating:
5.0

Very good service. Friendly and helpful staff. Keep them.

RONALD PETER M. 
Rating:
3.0

I had the misfortune of getting hit with the regions first snowfall of the season. The windshield wipers did not do a very good job and I had to pull over several times to adjust/fix/clean them to be able to continue driving. This was not a massive snowstorm either, just regular light snow fall.

ZACHARYALEXANDER M. 
Rating:
4.0

I still haven't recieved a receipt. I dropped off the truck, and was told "ok, great - we'll e-mail you a receipt" .. But nothing. I still have no idea what I paid... Just makes me uncomfortable.

RYAN L. 
Rating:
3.0

I've been in the industry for a very long time so I'm unsure if it's just because I have had it drilled into my head that the way you treat people will most likely be the way they treat you back! I came in to pick up the truck I reserved and the lady who walked in (I think was the start of her shift) simply expressed the hate she had for being there, I get it we all hate work. No one should really know how you truly feel, especially costumers. I tried to call the store a few times to see if I could keep the truck for one more hour as we had some troubles when I locked up the truck we were a little behind. When I got through the lady on the other end stated the truck had to be returned at 3pm. When I came returns the truck (costumer service over the phone) had said I should talk to the manager, not knowing who the manager is I came in and the lady (same from this morning) asks if I'm returning, yes but I would like….. as she's always walking away. I would to inform her about the truck. Not only was the head light out but the truck was disgusting, old chips on the floor, so much dirt and hair, she didn't seem to care to much as she told me while walking out the door her manager would help me out…. 20 minutes later a gentleman shouted “that's all, using debit or credit!!!! He did say sorry but it never really get like the truck was a concern to him as well. I understand we all need to pay bills and the companies do as well but you are not going to eat a burger that you didn't order when you asked for a salad with chicken, are you? Taking 10$ of and not even having a conversation with me about the truck has made it seem like these things happen all the time, next time I can go else where, where they actually have a conversation with you at the desk, not while they are waking out the door.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

JAMESR S. 
Rating:
4.0

Customer did not leave a comment.

Kathan J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Brad L. 
Rating:
5.0

Customer did not leave a comment.

BLAKE B. 
Rating:
4.0

Great service received from both the clerk who arranged the rental and drove it to me and then to the clerk who received the vehicle when I returned it. They were both very knowledgable and friendly and provided me with everything I needed to know for a nice, smooth transaction.

JO-ANNEMARY S. 
Rating:
4.0

Customer did not leave a comment.

COLIN L. 
Rating:
5.0

I rent a 26' truck about 3-5 times a year and always get very good service here. It's very obvious to me that the management is very good here because the staff always seem happy and are eager to help customers.

THOMASD B. 
Rating:
4.0

Parking when you leave your car there (if you're using a truck for the day) is not good. You have to cross a busy 4-lane road on foot.

ADAMERIC H. 
Rating:
5.0

the parking space at this location is always a bit too tight. too small for that many vehicles. but the staff is doing their very best to cope with it

Eva M. 
Rating:
4.0

Picked up the truck. As soon as I get 100 ft down the road a low tire pressure light comes on. Stated gas was 5/8 of a tank. Didn't get 500 ft away and the needle dropped to just over half tank. Rented for 100km (58mi) google mapped my route to 90km. So total driving will have been 100km maybe 110km. Filled truck back to the 5/8 mark. Then when I dropped it off they charged me another $65 for what the person said was over mileage?? Like what no way. Oh yah, no receipt of the final transaction emailed so I can't verify where the heck the extra $65 came from. Not happy

PAULJ P. 
Rating:
5.0

We should have been able to drop it off ten minutes from my new home. They have a location in Norwood. We had to drive an hour to Peterborough and was an hour from our new home. We even mentioned a few times that we really wanted to drop off in Norwood. Basically in the end if we paid more money then arrangement could be made for the Norwood drop off. That didn't sit well with me so we felt forced to drive to Peterborough. Other then that everything was great.

SANDRA C. 
Rating:
5.0

Customer did not leave a comment.

Gordon D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
4.0

Customer did not leave a comment.

TERRY W. 
Rating:
3.0

Customer did not leave a comment.

KRZYSZTOF P. 
Rating:
5.0

Busy busy staff but very professional

GARY W. 
Rating:
5.0

Very helpful and friendly

Bob C. 
Rating:
3.0

Based on my most recent experience, be more alert to the customer. The employee should of done his Job right. I received the wrong trailer to my car. He did not check the lights. He took a picture of his hookup and that was all he did. The left turn signal did not work while driving. It was an old unit.

LESLEYF M. 
Rating:
1.0

A charge of $49.08 for driving a distance of 17.5 miles is ludicrous… Candy wrappers/Kleenex left on the floor of the van bed.. Was informed twice by the attendant that I had driven 28 miles… ‘'Odometers don't lie..” He said to me. As a repeat customer I am very dissatisfied.. I'm sure it won't matter anyway..

JAMESK C. 
Rating:
5.0

Between the booking App, and staff, it's an easy process. On the road quickly and efficiently. Quick return process as well.

TIMOTHYE B. 
Rating:
2.0

While not being rude, not explaining anything to your customer feel like I was not welcome. A ''good morning'' or ''hi'' should the minimum form of greating. I had issue with the damage for because the used the wrong mileage in the system so I ended up with no proof of initial state of the truck other than... yeah its ok in my system... I don't care!!! I need a writen proof of the damage! Truck had dents and scratches everywhere... I had to spend almost 30 minutes taking pictures of it...Not impressed by uhaul

Philippe G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAML A. 
Rating:
5.0

Customer did not leave a comment.

SERGEI C. 
Rating:
5.0

I checked in early online so it was very efficient when we were picking up the truck.

Scott H. 
Rating:
5.0

Already recommended to a co-worker this morning. Perfect rental experience in Kingston!

CHRISTOPHERM W. 
Rating:
5.0

Customer did not leave a comment.

SERGIOANDRES M. 
Rating:
4.0

Customer did not leave a comment.

GARYR V. 
Rating:
5.0

Customer did not leave a comment.

WAYNEA M. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
4.0

Improve wait tines…only one guy on alone made for a bit of a long wait

GAILA D. 
Rating:
5.0

Customer did not leave a comment.

LANA H. 
Rating:
5.0

Efficient and friendly! Awesome.

MARK A. 
Rating:
5.0

Staff was was friendly and helpful. I had no problems whatsoever.

William N. 
Rating:
4.0

Customer did not leave a comment.

Jill B. 
Rating:
5.0

Customer did not leave a comment.

MILTON D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

There was a little confusion about picking up vehicle, told us to go to other site for pickup, they were closed [ Sunday] went back to Princess location, they luckily had a truck for us. Some confusion, not sure why. All good in the end.

EDWARDA F. 
Rating:
5.0

Becaause of the rain water leaked into the cab and soaked our belongings

EDWARD S. 
Rating:
5.0

Customer service is horrible. The goal at the front desk has no customer service etiquette. No communication skills whatsoever...blunt and rude!!

JACKIEM G. 
Rating:
3.0

Quote versus actual price are wildly different. Had I realized it was actually nearly $70 to move as opposed to the 35 I was quoted, I would have looked for another provider considering the move was only 4k away.

JOSHUAJAMES MICH M. 
Rating:
5.0

Customer did not leave a comment.

RONALDB M. 
Rating:
5.0

Quick friendly service Reliable clean truck

MARGARET P. 
Rating:
4.0

Customer did not leave a comment.

SEANM G. 
Rating:
4.0

Seem they took care of the drop off for me, so no issue here. Though I will still avoid uhaul all together due to poor reservation service.

Clarissa T. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
3.0

Customer did not leave a comment.

DARRIN G. 
Rating:
5.0

The place where I rented the truck has great staff that were friendly and answered all of my questions.

DAVIDTHOMAS P. 
Rating:
5.0

Rented several times from this location with great success. Professional stuff and great equipment.

ADRIAN C. 
Rating:
5.0

Customer did not leave a comment.

JASONROBERT M. 
Rating:
5.0

Very friendly and helpful. I wish this was how the other location was on Queen st in Toronto. I had a few questions and the person helping me answered them no problem.

Aj B. 
Rating:
3.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Great experience. Was in and out quickly. New vehicle - ran well. Very efficient and friendly staff.

SHERI H. 
Rating:
5.0

Customer did not leave a comment.

EDWARDWAYNE H. 
Rating:
5.0

easy pickup and drop off, friendly helpful staff

JEFFERYS M. 
Rating:
2.0

None of the staff were wearing masks when I walked in. Then they were interacting with eachother without masks and then put them on when I walked up to the counter, they then handed me the key and drove the uhaul up without sanitizing their hands. Absolutely unsafe.

Colleen R. 
Rating:
3.0

The young guys let me unload the tie dolly and never assisted me in pushing it back into parking spot. I'm 60+ years old ðŸ˜-

Christopher Y. 
Rating:
5.0

Everything was excellent. My stuff was there for about 9 years, which was longer than I originally thought.

JEFFERY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

RANDY A. 
Rating:
3.0

I have rented from uhaul a lot over the last couple of years, here and Florida, The lady yesterday was not the least bit pleasant, I asked if I could upgrade my truck from a 10ft to a 15ft, she didn't even open her mouth, she did a very small no head move. And after that she wasn't the least bit friendly, just a dull person acted like everyone was putting her out, she needs more customer service training. And she can't blame it on the mask, she was unpleasant.

DOREEN A. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJAMES C. 
Rating:
5.0

Customer did not leave a comment.

TAINAS E. 
Rating:
5.0

Customer did not leave a comment.

Troy D. 
Rating:
4.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Have staff members do a physical inspection with the customer before they leave the lot.

John S. 
Rating:
4.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

The staff was excellent. Given the reservation is done centrally - most staff were excellent and a couple need more training. Overall we are very happy with the reservation and service. Thank you to your staff!

michael C. 
Rating:
5.0

I originally ordered from U-Haul a 5X9 foot ramp trailer as I needed to return a lawn tractor to its owner in Prince Edward County. The equipment was in good condition and served well for this purpose. I extended my rental of this trailer through October 25 (13 days) to assist me in my planned move to a new residence. On October 15th, members of my family came (from out of town town) to assist me for the weekend. Unfortunately, that weekend was predicted questionable wet weather, so I contacted U-Haul and asked whether I could switch the equipment from the ramp trailer (open/utility) to an enclosed cargo trailer for the weekend. U-Haul Kingston (Princess Street) was very helpful in fulfilling my request to switch to a 6x12 foot enclosed trailer for my use that weekend. I am extremely happy and grateful for the service U-Haul Kingston provided to make available the right equipment for my purposes in a quick and timely fashion and adjust the rental cost accordingly. I will, of course, recommend U-Haul Princess Street, Kingston, to anyone asking me for a reliable (and friendly) rental source for quality moving equipment. Thank you, U-Haul, Kingston, for your prompt service and your flexibility in meeting my requirements on this occasion. I'll be back!

JAMESC S. 
Rating:
2.0

The location pickup was wrong on the website and I had to drive across town to pickup my reservation (also increasing cost by km). The truck had a old can of Pepsi rattling behind the seat accompanied by a couple of old masks.

DOMINIQUE S. 
Rating:
4.0

The person who greeted me was a little robotic at first, saying "how can I help you" without looking at me. Then the interaction was very positive, efficient and clear. I received an electronic message to my smart phone as I got into the rental van, asking me to confirm the mileage and state of the vehicle. This is excellent. On return of the vehicle, the agent just told me to leave the keys if I paid by credit card, and I was able to leave right away, with no check-in. While this is very efficient, I did not receive any confirmation of return of the vehicle then or afterwards, and the mileage and gas state were then based on an honour system for both me and you. This could be improved.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
4.0

promote Matt kudos to general manager Rob.. very responsive to customer's concerns and queries.

DANIELJ M. 
Rating:
3.0

Roof in back was leaking and got some of my stuff damaged

WILLIAMDONALD D. 
Rating:
5.0

Customer did not leave a comment.

KELLYA B. 
Rating:
5.0

Staff friendly. Vehicle apparently in good condition. No hassles.

ADRIANAPETRA H. 
Rating:
5.0

This is the second time I've rented a truck from here in the last couple weeks and both times the truck was clean and the staff was friendly and helpful. Thank you.

Terry T. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
3.0

Clean the truck. Coffee stains everywhere. Food on dash. The truck was a pig in fuel. Cost me $120 for 250 kms of driving. Considering the truck was empty half the time, that's not good.

Paul A. 
Rating:
4.0

when working/sorting things in our storage unit 1813, the hallway light often went off and made it pretty dark in there. wish the sensor lights stayed on a bit longer. I also found it a bit challenging accessing the entrance for unloading/loading. Access cards would be so much handier than walking-in the main office when staff are often so busy or not available.

GISELE C.  |  Overall Experience 
Rating:
5.0

Staff were very helpful!

ADAMAHMAD H.  |  Overall Experience 
Rating:
5.0

Facility was very clean, staff was awesome. The moving carts available to use were great.

Colleen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james g.  |  Overall Experience 
Rating:
1.0

I am disappointed. I am being harassed with emails and mails about bills that I didn't incur. I only used 1 storage space and I exited the space before it was due and I'm getting bills for another storage that your staff mistakenly added to my account. Please stop harassing me with bills and talk to the staff at the Kingston location.

LYDIAMORIJADE A.  |  Overall Experience 
Rating:
5.0

The staff were awesome they helped me extend my time a are very knowledgeable very easy to get along with couldn't have asked for better staff or you'd like me to have them once on princess street

DEBRAA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn M.  |  First Impressions 
Rating:
5.0

Cameron was especially helpful -- the other two guys were super as well. MargStark

margret s.  |  First Impressions 
Rating:
5.0

Great as always

Troy D.  |  First Impressions 
No reviews have been submitted for this location.

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