I reserved a 26" truck 2 weeks in Advance and a customer never returned it on time so i was stuck with a 15". I was told about getting a 50 dollers on my account that i never received. But the employee that help me was very Polite and helped me as much as he could.
kyle R.Customer Reviews for U-Haul Moving & Storage of Kingston
Testimonials From Recent Customers
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I had no problem with the location itself or their employees however upon receiving my receipt, they had overcharged me by $25 plus dollars and trying to rectify it seems to be a problem.
Terra W.Personnel very friendly and very professional.
Gloria R.Friendly, knowledgeable staff.
Gary E.The rep at the counter was not helpful at all. They didn't offer any assistance. They didn't ask if we needed help nor did they inform us that the keys were at the counter. We walked to the truck to realize the keys were back there when they could have just let us know that. When we walked in to get the keys, they had a snarky smirk on their face. The truck itself had a hole/dent in the bumper, smelled like a dumpster, and barely had any gas in it. When we went to put gas in the tank before dropping it back off, the mileage dropped by 9 miles. We were then charged $5 once we dropped the truck off because of the gas difference when we attempted to refill it. All-in-all, a terrible experience and I will for sure not use this location again.
David W.Absolutely nothing service was great customer service awesome!!
Carl M.3 tires on the trailer were bad. The passenger rear had a nail in it and was leaking air badly. The passenger front tire had a broken belt. The driver rear tire was worn so badly it had finished the trip with an exposed belt. We had to call roadside assistance to replace the two tires on the passenger side. We were not aware of the drivers tire until we returned the trailer. The trailer was unsafe to use. Our family could have gotten into a severe accident. This is unacceptable. The facility should have checked and replaced the tires. When I picked up the trailer, they moved another trailer out of the way, so I think they may have purposely given me the trailer they didn't want to keep. We also stopped at Uhaul of Chambersville in Pennsylvania. The general manager was worthless with absolutely no customer service skills. He didn't care about the problem. He didn't show any concern. He did everything to avoid the problem. Even the couple ahead of me in line was complaining about him. He is a worthless human being and should be fired.
Davin B.I love Kingston uhaul services, the ppl are nice and I used them twice for a year apiece...I recommend this place to everyone that needs storage
Kim J. | Overall ExperienceI have a positive comment: I would like to acknowledge your employees. They were very polite and helpful. ¡Gracias!
Maryanne E.They are fantastic, sorry I had to relocate my business. I actually owe them lunch on me and I'll take care of that next week.
Luciano A. | Overall ExperienceDon't send out broken equipment
Richard S.The location is great its the staff that make it a good experience!
Uziyah I.There was some paper trash in the cab; not a lot, but some. The transmission was clunky, and worried me for the first hour or so till I realized it wasn't going to fall out. Otherwise, the truck was fine.
Lewis B.Nothing. Stacey and her crew are the best, Friendly, helpful and knowledgeable. AAAA+++++
Michael B.Efficient and friendly.
Peter B.No improvement needed, the staff at this location is outstanding!! They go the extra mile to make the whole process simple.
CARMEN M.Excellent and friendly service from manager Stacey and staff member Andrew.
richard B.I enjoy complete service friendly nice clean comfortable ride
James B.Ac did not wirk
stephen H.Rented me a truck they knew was going to break down and when custome care sent my action file the manager deletes it not want to do anything about it That's okay I have photos of the inspection sticker from their tech that inspected the truck and when it was done and they will be passed on to other parties
Chris S.Originally given wrong truck key but that was quickly corrected.
Charles W.Friendly staff.
Shawn B.Give The customer advancr notices if there was going to be no hand trucks a available when I booked it with one hand truck and one dolly and I didn't get either one because they did not have
irville B.I can't think of anything. Everything was great. I will use them again if I need to
Greg M.The staff are amazing . Andrew is amazing
Paul M.Our pickup was seamless and so was the drop off. Both employees were very professional and kind.
Richard Tyson C.Stacey was very helpful in getting us set up with our rental.
Edward K.We were just blown away by the willingness of Mr. Matthew Wright to go the extra mile to help us with recommending the least expensive way to transport our stuff, help with the hitch, and just his positive and supportive relational skills.
Gideon G.Matthew was beyond helpful. Great expierence
Sam C.Guy was great and very friendly.
scott F.The best prices and customer service!
francis N.Every one was wonderful and helpful and pleasant to talk to.
laura Z.Good customer service.
Melville A.Nothing! Very easy to schedule.
Janine H.The guy that was there when I picked up and dropped off the uhaul was the best. Give that man a raise
Carl M.The staff were so friendly and helpful. They had me on my way much faster than I was expecting. Best UHaul experience I have had yet!
Colin B.Employees were very friendly and helpful!
Amanda S.The prices I was in a jam and need to extend my rental to 5 days and it cost me 446 dollars which is crazy they need to be more affordable
Eddie R.The first thing I gad to do is stop and put gas in. Would have liked to just go and get started loading.
Jim B.The online check in made the process so easy. Would definitely recommend!
Kelly R.UHaul has made fabulous changes over the years to always improve things for their customers. Short of including the high cost of fuel into their rentals haha I cannot think of a thing that needs to be improved upon. We rented a truck from Markham IL area to bring our trucking items to PA and then again rented 2x this week from Kingston PA location and all experiences have been top of the line!! We'll done!!
Joanne H.Stacey runs a tight ship here. I come here often for propane and the staff is always helpful. Dropping off my rental was fast and smooth.
andy T.The staff is real kool….
JOHNNIE A.I think it's a great service to be able to rent a truck for a local move at such a reasonable price. Staff at this location are friendly and capable.
Mark G.Very professional!!
Melville A.The staff were wonderful to work with
Edward M.We use this U-Haul location twice a year for our seasonal purposes. The customer service is supreme. The manager keeps moving the customers through the rental/pick up process so efficiently and professionally she represents u-haul in the best way. She deserves recognition.
Louis B.Van pick up and return was smooth and flawless. No issues with this rental.
Rosemary A.I booked for first floor over the phone with the agent and got second floor unit. Tried to talk to management but they refused to listen to me. Had to get help to get stuff upstairs and pay out of pocket. Worst experience ever.
Kashyap K. | First ImpressionsThe staff was always super cheerful and friendly! Even when I'd ask dumb questions, they'd answer with a smile... and I appreciate that because sometimes its intimidating to ask questions.
Thomas L. | Overall ExperienceStacy is thee best 🥳🥳 great customer service skills very polite
Jasmine M. | Overall ExperienceStacy was extremely helpful and knowledgeable. She is a valuable asset to your company!
LINDA Y. | First ImpressionsOver the years I have used numerous storage facilities in different states and the Uhaul storage in Kingston is the absolute winner in my book for several reasons! The unit was very well maintained and secure and easily accessible. The manager, Stacy was outstanding in every way- always polite, courteous, knowledgeable and ready to assist! Thank you for a delightful and "drama free" experience!
Frieda J. | Overall ExperienceStacey is super nice.
Muraad M. | Overall ExperienceVery nice and very helpful
christopher c. | Overall ExperienceVery good customer service
William H. | Overall ExperienceJust a great experience from start to finish.
Michael T. | First ImpressionsStacey and the rest of the staff were excellent. I highly recommend this facility above all others.
luciano a. | Overall ExperienceThe overall experience was excellent. Stacey was helpful, knowledgeable and professional. I was very satisfied with all my experiences throughout the contract. Thank you .
MARY E. | Overall ExperienceGot out early in the month. Could NOT pro-rate my month. Rates kept on GOING up. Could not rent a van 1 way out of state. Had to bring it back.
JOE R. | Overall ExperienceI have all the necessary papers to prove that you scam people with the fuel. I will send the papers to the DA of Pennsylvania. Also, I will send them to the BBB.
lee l. | Overall ExperienceUnits are a bit pricey but the woman who works the desk here is fantastic! She was very helpful every time I was there. Would definitely rent here again.
Chelsea K. | Overall ExperienceFriendly staff, knowledgeable, clean
David J. | Overall ExperienceGood customer service . Very patient and showing me how to use the facility . Very good or online registration process.
William H. | First Impressions2nd storage lease here. Excellent management of the facilities, Stacy is such a pleasure to do business with. The only issue I had were the climbing rates. Overall, I would store here again,
Eri C. | Overall ExperienceAlways very helpful and accommodating..
MARK B. | Overall ExperienceThank you! I would recommend your company.
Rebecca E. | First ImpressionsThey were they were so sufficient
gregory r. | First ImpressionsGreat service
gerald M. | Overall ExperienceOur Storage unit was filled with Rat feces and a dead rat. We had to leave a mattress that was covered in feces and had to throw away clothing and baby items that had feces on them in fear of disease
Nichole L. | Overall ExperienceStacy Eckstein went out of her way to accommodate our needs & requests. She helped lessen the stress of our move.
joseph s. | Overall ExperienceGreat place to keep ur stuff dry n protected from all weather , friendly staff , convenient location
Jamie H. | Overall Experience