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Regina S.Customer Reviews for U-Haul Moving & Storage of Kingston
Testimonials From Recent Customers
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great staff, fast service, super easy and again, Fast!
STEPHEN V.Was charged $300 for dropping it off at this location when the other location knew I was dropping it off their total bullshit will never ever ever is U-Haul again
eric K.Agent lied to me about return policy for arranging extra time for the rental. The U-Haul self-service App did not work on Sunday evening when I returned the vehicle even though I got a code to use when returning the vehicle. Extremely poor experience.
James K.Nothing. Staff at this UHaul is simply the best. So knowledgeable and helpful.
Bryan G.10/10 great friendly service all is well :)
Owen S.I had to leave my vehicle at UHaul. I was directed to park in a lot across the street that did not belong to UHaul. My van was to have been at another location. It was changed to this location a couple hours before pickup. Had to go through town and about a dozen red lights to get to this location. Very inconvenient.
Wayne B.Not rip people off!! I signed a contract and paid for the uhaul. Upon returning it before it was due, I then received an email saying I was being charged over a hundred dollars for gas fees! I returned the truck to a different location and it had the same amount of gas in it! But I didn't have my contract with me upon return so the other site to which it was returned then charged me for a gas convenience!!! Complete rip off!! Charged my bank account before even contacting me, or letting me bring the contract to show that it was returned with the exact amount of gas at the time of receiving it!!
Amber M.The service was excellent, I got in an out
Vincent D.It was all a great experience with your staff and vehicle. Thank you for everything I will recommend your place but pray I never move again.... LOL LOL Thank you... Majel Mauro and family
Jacob R.Been using this location for many years and have always received excellent service from Stacy and her crew. Whoever hired her must have seen something in her. Awsome job Kingston Uhaul.
David T.The back of this truck smelled like a horse stable. It smelled absolutely disgusting. Our belonging ended up taking on the smell of this truck. Never thought I would have to buy I will most certainly make sure the equipment doesn't smell like this before accepting the rental
Scott W.Customer service was quick expedient and polite
Thomas W.all was good.
charles G.The staff at this location was exceptional. I've stored since 1989 at different place's and states. The staff at 714 Wyoming Avenue Kingston Pa was by far the exceptional. The facility was well kept and I always felt extremely safe at this facility which was really important to me since it was like my home away from home. I highly will recommend this facility!!
Allison F. | Overall ExperienceI was told to go online with a smartphone when I returned my vehicle at night on the office was closed and let your company know I brought it back. Not everybody has a smartphone or knows how to navigate the internet well. I'm one of them. I actually think this is a type of bullying to go out and buy technology you don't want or even care about I just wanted to rent a van. 10 years ago when I rented a van from this location it was very easy no smartphone was needed. I might think twice when I rent a van from you all it was too much trouble
ROBERT W.The mileage cost is a little high- I know after 100 there is a reduced fee, but there should be a cooling or frequent flyer type program...
Tamala R.I was highly over charged and i am Highly upset it wasn't a slight different it was a dramatic difference from what i was quoted I would never recommend u haul to anyone
michelle T.Customer service was a 10 - Equipment was clean and ready - would definitely recommend this location !
Daniel F.The general manager had no personality , not friendly, looked at you like you when we would ask questions like we knew the answer our self or it was a stupid question. No customer service skills at all!
Tara V.It was an easy process to drop off.
Karen B.Not rent uhaul that smell like horses. And also has a ramp
Megan H.Friendly quick service very satisfied. Return was a breeze.
Timothy C.Nothing everything was excellent from start to finish
Robert V.The team there were awesome! Very courteous service. Will definitely go there again for my next rental!
Teressa C.Awesome!
Glenn B.Frequent user of that location. Service always good and reliable
JOHN B.It would be more convenient if the phone line could call directly to the specific office. It always went to a central call center. They said they would leave messages, but I did not know whether they made it through or not. But the staffing on site was great, very professional, and everything was always clean and seemed very safe.
anna m. | Overall ExperienceTry is is the location I deal with because of the experience that I have had, the service, the interaction with friendliness. When someone and or a place where others treats you good, naturally you share that with others. Because you want to keynoters know. Stacy she is a very nice person and it's always about the Customer(s). Thanks Stacy. See you on my next visit and or my recommended person(s) vizits.
Howard C.I reserved a 26" truck 2 weeks in Advance and a customer never returned it on time so i was stuck with a 15". I was told about getting a 50 dollers on my account that i never received. But the employee that help me was very Polite and helped me as much as he could.
kyle R.I had no problem with the location itself or their employees however upon receiving my receipt, they had overcharged me by $25 plus dollars and trying to rectify it seems to be a problem.
Terra W.Personnel very friendly and very professional.
Gloria R.Friendly, knowledgeable staff.
Gary E.The rep at the counter was not helpful at all. They didn't offer any assistance. They didn't ask if we needed help nor did they inform us that the keys were at the counter. We walked to the truck to realize the keys were back there when they could have just let us know that. When we walked in to get the keys, they had a snarky smirk on their face. The truck itself had a hole/dent in the bumper, smelled like a dumpster, and barely had any gas in it. When we went to put gas in the tank before dropping it back off, the mileage dropped by 9 miles. We were then charged $5 once we dropped the truck off because of the gas difference when we attempted to refill it. All-in-all, a terrible experience and I will for sure not use this location again.
David W.Absolutely nothing service was great customer service awesome!!
Carl M.3 tires on the trailer were bad. The passenger rear had a nail in it and was leaking air badly. The passenger front tire had a broken belt. The driver rear tire was worn so badly it had finished the trip with an exposed belt. We had to call roadside assistance to replace the two tires on the passenger side. We were not aware of the drivers tire until we returned the trailer. The trailer was unsafe to use. Our family could have gotten into a severe accident. This is unacceptable. The facility should have checked and replaced the tires. When I picked up the trailer, they moved another trailer out of the way, so I think they may have purposely given me the trailer they didn't want to keep. We also stopped at Uhaul of Chambersville in Pennsylvania. The general manager was worthless with absolutely no customer service skills. He didn't care about the problem. He didn't show any concern. He did everything to avoid the problem. Even the couple ahead of me in line was complaining about him. He is a worthless human being and should be fired.
Davin B.I love Kingston uhaul services, the ppl are nice and I used them twice for a year apiece...I recommend this place to everyone that needs storage
Kim J. | Overall ExperienceI have a positive comment: I would like to acknowledge your employees. They were very polite and helpful. ¡Gracias!
Maryanne E.They are fantastic, sorry I had to relocate my business. I actually owe them lunch on me and I'll take care of that next week.
Luciano A. | Overall ExperienceDon't send out broken equipment
Richard S.The location is great its the staff that make it a good experience!
Uziyah I.There was some paper trash in the cab; not a lot, but some. The transmission was clunky, and worried me for the first hour or so till I realized it wasn't going to fall out. Otherwise, the truck was fine.
Lewis B.Nothing. Stacey and her crew are the best, Friendly, helpful and knowledgeable. AAAA+++++
Michael B.Efficient and friendly.
Peter B.No improvement needed, the staff at this location is outstanding!! They go the extra mile to make the whole process simple.
CARMEN M.Excellent and friendly service from manager Stacey and staff member Andrew.
richard B.I enjoy complete service friendly nice clean comfortable ride
James B.Ac did not wirk
stephen H.Rented me a truck they knew was going to break down and when custome care sent my action file the manager deletes it not want to do anything about it That's okay I have photos of the inspection sticker from their tech that inspected the truck and when it was done and they will be passed on to other parties
Chris S.I booked for first floor over the phone with the agent and got second floor unit. Tried to talk to management but they refused to listen to me. Had to get help to get stuff upstairs and pay out of pocket. Worst experience ever.
Kashyap K. | First ImpressionsThe staff was always super cheerful and friendly! Even when I'd ask dumb questions, they'd answer with a smile... and I appreciate that because sometimes its intimidating to ask questions.
Thomas L. | Overall ExperienceStacy is thee best 🥳🥳 great customer service skills very polite
Jasmine M. | Overall ExperienceStacy was extremely helpful and knowledgeable. She is a valuable asset to your company!
LINDA Y. | First ImpressionsOver the years I have used numerous storage facilities in different states and the Uhaul storage in Kingston is the absolute winner in my book for several reasons! The unit was very well maintained and secure and easily accessible. The manager, Stacy was outstanding in every way- always polite, courteous, knowledgeable and ready to assist! Thank you for a delightful and "drama free" experience!
Frieda J. | Overall ExperienceStacey is super nice.
Muraad M. | Overall ExperienceVery nice and very helpful
christopher c. | Overall ExperienceVery good customer service
William H. | Overall ExperienceJust a great experience from start to finish.
Michael T. | First ImpressionsStacey and the rest of the staff were excellent. I highly recommend this facility above all others.
luciano a. | Overall ExperienceThe overall experience was excellent. Stacey was helpful, knowledgeable and professional. I was very satisfied with all my experiences throughout the contract. Thank you .
MARY E. | Overall ExperienceGot out early in the month. Could NOT pro-rate my month. Rates kept on GOING up. Could not rent a van 1 way out of state. Had to bring it back.
JOE R. | Overall ExperienceI have all the necessary papers to prove that you scam people with the fuel. I will send the papers to the DA of Pennsylvania. Also, I will send them to the BBB.
lee l. | Overall ExperienceUnits are a bit pricey but the woman who works the desk here is fantastic! She was very helpful every time I was there. Would definitely rent here again.
Chelsea K. | Overall ExperienceFriendly staff, knowledgeable, clean
David J. | Overall ExperienceGood customer service . Very patient and showing me how to use the facility . Very good or online registration process.
William H. | First Impressions2nd storage lease here. Excellent management of the facilities, Stacy is such a pleasure to do business with. The only issue I had were the climbing rates. Overall, I would store here again,
Eri C. | Overall ExperienceAlways very helpful and accommodating..
MARK B. | Overall ExperienceThank you! I would recommend your company.
Rebecca E. | First ImpressionsThey were they were so sufficient
gregory r. | First ImpressionsGreat service
gerald M. | Overall ExperienceOur Storage unit was filled with Rat feces and a dead rat. We had to leave a mattress that was covered in feces and had to throw away clothing and baby items that had feces on them in fear of disease
Nichole L. | Overall ExperienceStacy Eckstein went out of her way to accommodate our needs & requests. She helped lessen the stress of our move.
joseph s. | Overall ExperienceGreat place to keep ur stuff dry n protected from all weather , friendly staff , convenient location
Jamie H. | Overall Experience