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Jonathan L.Customer Reviews for U-Haul Moving & Storage of Kingston
Testimonials From Recent Customers
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Representative was very helpful and gave directions and insight regarding the trailer.
Thomas B.Over the years I have used numerous storage facilities in different states and the Uhaul storage in Kingston is the absolute winner in my book for several reasons! The unit was very well maintained and secure and easily accessible. The manager, Stacy was outstanding in every way- always polite, courteous, knowledgeable and ready to assist! Thank you for a delightful and "drama free" experience!
Frieda J. | Overall ExperienceIt would have been nice to know I could have rented a vehicle for a whole week with 750 miles.....
Donna R.great customer service
David C.Everyone was helpful and very professional
Wilbur F.Stacey is super nice.
Muraad M. | Overall ExperienceStaff was incredible, and very polite. Even when I returned they said I could wait inside until the bad storm we were having was over. Thank you all for everything you did.
Christopher C.Will be renting again
Alexander S.Stacy is the consummate professional. She knows her job well and performs at the highest level. She deserves a raise in pay!!
Christopher M.This vehicle was quite old, 2013 with over 100,000 miles. I had to drive 2 hours each way. I was a little concerned but it made it. Stacey is definitely one of the best in her field. Very knowledgeable and always courteous. That is much appreciated.
Gregory R.Top notch quality service. Will use again for sure.
Derek C.Will be back again
Alexander S.Stacie was great to work with. Very pleasant and knows her stuff.
James R.Very professional employees. Quick and easy service.
Pamela K.Uhaul all together was terrible to work with. My first experience was great but the last one was not. They could never give me a clear and definitive answer on where I was picking up my truck or what size it would be. If I reserved a certain truck size, that truck should be at the location that I requested. They shouldn't be able to give away a truck to someone who just walks in the door over my reservation. Won't be using uhaul again after all the trouble they caused my wife and I.
BENJAMIN H.Originally wanted to pick it up closer to my location, but I had to travel first to a location 40 miles away only to find there was no truck there. Then had to travel to another location to get the truck.
William B.Don't change a thing. I love my local UHAUL. People are fantastic.
James W.Nice service!
rafael F.When units are returned from rent a complete inspection should be done on the unit. I was rented a unit with busted leaf springs and i didn't find out until i towed the unit 3000 miles.
David P.everything was perfect
EUGENE P.Everything was perfect. The service attendant was very good
David S.Excellent service, fast, knowledgeable, professional, & friendly. All businesses should operate like this.
Thomas Z.Everything is good. I rent from this location all the time when I either need a truck, open trailer or now a closed trailer. I have never once had a problem whether renting one way or locally. Staff always friendly and helpful.
Patricia C.Nothing Staff is helpful In/out quickly
Scott W.Russ was extremely helpful and very friendly. ¡Gracias!
Laura L.This location is very well run. The staff is prompt and helpful. I highly recommend it and use it regularly.
Joseph B.The representative was attentive, thoughtful, responsive, and extremely helpful.
Bill S.Your staff were soo rude especially the Wilkesbarre, Pa location . They were playing on their phone and not a customer in the building.. I felt like we were bothering the employees for any type of services. No greeting of “hello, how can I help you?â€.. just stared at us. On top of the run around, your employees are well aware that if the phone rings 4x then it transfers to corporate office which I was on hold for more than 1hr. They purposely DO NOT answer phone calls. Lastly, your reservation online is not guaranteed in getting a truck I requested for a certain day. I reserved a truck weeks in advance for a certain location, luckily, I called to confirm because they sent me to a different location which was 45 min away from the original place. No email notifying me about the change of pickup location. To top the awful experience from U-Haul, I was told that I had to return the truck to the same location as the pickup which would have been 3+ hrs to where I'm supposed to move.. how is this customer service.?! I highly not recommend your company. You guys need to train your employees!
Ruselle G.Under the circumstances I was treated very exceptional and I appreciate the support ty
James T.Communication with your customers is key. My stuff was sent without authorization, staff doesn't communicate. Stacey, the store manager was the only helpful employee I dealt with throughout about 6 employees overall
Eric P.All was good
Lynn E.I've used this uHaul store numerous time and I'm very happy with the service overall.
Jocelyn M.Customer service was the worst
Quanirrah F.Great store and spectacular employees
Joseph R.No improvement necessary. Perfect from pickup to drop off. Gracias.
JOSEPH L.I never received a copy of my final receipt/cost
Linda N.This location is excellent. The manager has been there forever so everyone knows her by name. I made a mistake with a reservation and I almost did not have a truck, but she managed to save the day. If I ever need supplies, they are always in stock. It is conveniently located for pretty much anyone's move. Thank you so much for the continued support for everyone in the area!
Mark M.Stacey was awesome. Very professional and friendly. Let's us pick up a few min earlier than our time . She needs a raise .
Coleen M.Very very poor customer care, employees was to busy out front talking to friends than want to wait on me. The when she finally did, she was not personable and rude. I'll probably never go there again.
Jason B.I really can't add anything to improve the employees were courteous friendly and helpful the Van I rented was practically brand new The return process using my phone was seamless and easy
Joseph P.Seriously: Stacy made the entire experience what is was: efficient and easy and friendly. She is a great representative for your organization. A real professional
Christopher C.I was charged extra for no reason by the uhaul representative. He wasn't letting me to do the refund in person and giving me hard time. After the employee admitted that I was charged extra for no reason, he nevere apologized for doing that. I feel like Uhaul needs to hire more responsible and more professional employees or to train them better in doing their job.
Ermir K.Stacey was absolutely amazing! Kind, friendly, helpful. She made a complicated situation (cleaning up several mistakes made by the Philadelphia location) quick and seamless for me.
ELIZABETH BLAIR S.Stacey was great to work with. She made pickup and drop off fast and efficient.
Northeastern Sec S.Stacy is soooo nice and will definitely go back to this location when needed.
Joy W.Dropped truck off at location after hours. Got a text msg next day about truck being checked in and no charge was due. (i.e., for gas or damage or overage on mileage.)
Carol F.Very nice and very helpful
christopher c. | Overall ExperienceVery good customer service
William H. | Overall ExperienceJust a great experience from start to finish.
Michael T. | First ImpressionsStacey and the rest of the staff were excellent. I highly recommend this facility above all others.
luciano a. | Overall ExperienceThe overall experience was excellent. Stacey was helpful, knowledgeable and professional. I was very satisfied with all my experiences throughout the contract. Thank you .
MARY E. | Overall ExperienceGot out early in the month. Could NOT pro-rate my month. Rates kept on GOING up. Could not rent a van 1 way out of state. Had to bring it back.
JOE R. | Overall ExperienceI have all the necessary papers to prove that you scam people with the fuel. I will send the papers to the DA of Pennsylvania. Also, I will send them to the BBB.
lee l. | Overall ExperienceUnits are a bit pricey but the woman who works the desk here is fantastic! She was very helpful every time I was there. Would definitely rent here again.
Chelsea K. | Overall ExperienceFriendly staff, knowledgeable, clean
David J. | Overall ExperienceGood customer service . Very patient and showing me how to use the facility . Very good or online registration process.
William H. | First Impressions2nd storage lease here. Excellent management of the facilities, Stacy is such a pleasure to do business with. The only issue I had were the climbing rates. Overall, I would store here again,
Eri C. | Overall ExperienceThank you! I would recommend your company.
Rebecca E. | First Impressions