The people were nice that help me out . The facility was clean would recommend to others to rent from them .!!! Thank you u haul ...
AUDELIS LCustomer Reviews for U-Haul Moving & Storage of Kingston
Testimonials From Recent Customers
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Excelente costumer service
Benita Pnothing always great service
ROBERT VThis is the best location for 25 miles. I go out of my way to go here because if the wonderful service
MATTHEW DThe customer service was excellent. They got me all set up with exactly what I needed, installed everything that I needed, and got me on my way very quickly.
FRANCIS WAlways a quick and easy process. Great customer service.
GREGORY LI've delt with this location before. Long time ago. Never had an issue then. Do not have one now. The young gentleman that help we d us at the counter was superb! Great personality. Great conversation and extremely helpful and knowledgeable. I will recommend you place of business in the future.
OHN HCustomer service must be more specific when renting trailers, we got to Scranton & paid for a trailer that would not work with Utv. Has to drive to another location to rent different trailer & 5 days later still not refunded for the first trailer. Should show trailer before Payment goes through & a discount would have been helpful for all the traveling & running around to get another trailer
SCOTT BExtremely professional and quick installation!
Fred REverything was wonderful. Very pleasant and helpful staff.
SUSAN BThey were lightning fast in helping us drop off the truck. They were friendly, efficient, and helpful! We also liked their office hours!
DOUGLAS MThere was a need to use the services of a moving company. Polite staff quickly completed the transaction and provided the necessary transport. I am very pleased. I recommend. ¡Gracias!
PAVEL NDon't change anything. The staff was very friendly and professional. They seemed to know what it takes to ensure that the customer was taken care of and happy.
EDWARD GVery courteous. Very helpful. Very efficient. Very knowledgeable. Very good experience renting a vehicle at this location.
EDWARD JI needed to wait for my vehicle and there was no chair or anywhere to sit and wait
JAY FGreat staff
CHARLES K | Overall ExperienceEasy pickup and return. Staff was so helpful and courteous.
LORI NOnline advertising was deceiving. Showed one price and even when you checked our with credit card it wouldn't let you pay then. Then when you get to the store they add other fees and say you need other things. The rental was close to dbl the price quoted online: next time I'll make three trips with my Suburban before I come there.
WILLIAM Mn/a
Charles GGreat costumer service, that is what you expect when you go to get some service. I had such a great experience
OLIVER AVery good experience
GEORGE WGood experience
GEORGE WEVERY thing was nice and easy, great equipment
mark AMy answer is excellent, but the circles do not click.
Patricia T | First ImpressionsI loved that the staff was friendly and always in a good mood. Please keep them because it makes the experience better. You have no idea how much of a difference it makes to have people who look happy to be working and helping customers.
Bryan A | Overall ExperienceVery very nice staff. Hard working people too
WILLIAM MApp for turn in was a little glitchy
TIMOTHY BOverall great experience. Only issue is the truck windows could have been cleaner.
Michael VOnly said personnel were not helpful since the location was closed and I didn’t not interact with anyone
Katherine EStaff is always pleasant and helpful. Customer service is excellent.
Eric KSpeedy service
Malvin GThe cleanest, best U-Haul truck I've ever rented.
Michael GGreat service
sasha sExcellent service
shaukat aGreat place worked with me in my situation will recommend
Billy SNada
PATRICIA WFriendly staff, great experience
Chris LVery professional
Donald LU-Haul app crashes every time I use it when returning the truck after hours.
PETER YCrooks
Melissa EEverything was outstanding no problems at all. Thank you very much Bill Goldsmith.
Bill GEasy pickup and drop off. Everyone who helped me at both pickup and drop off were friendly and made the process super simple. We've been here a few times and it's always a great experience!
Cody SGreat staff. Friendly and helpful
James MVery nice workers very helpful loo
edward lThe truck we had had no get up and go. Otherwise ok
Patricia DJust be like they where when they waited me very professional and friendly.
Roger LEven though very busy on a Saturday afternoon, the 2 gentlemen handled the other customers & myself quickly and with courtesy.
john gStaff was very friendly and helpful. I have used the same location twice and I will definitely use them again.
Stephen ACreo que todos está muy bien excelente
Luis ANo improvements necessary! The staff was professional, courteous, and helpful. Service was efficient and speedy.
John SA special thank you to the woman who repaired the trailer on the spot so we could get underway. She's a leader with "never quit" attitude and should be recognized for her exceptional customer commitment and technical abilities.
Christopher KHORRIBLE EXPERIENCE. i was Lied to! I was overcharged! i have a formal complaint in process
joe dAll was good
Anthony VThere was confusion over me bringing trailer back to get a credit of $50. The young man said I would have to go to another location but didn't know where? I thought that was kind of odd?
robert bSuper Fast easy Drop Off. Pulled into lot and was directed to return area and was meet by friendly staff. Super fast return thru App on the phone of staff. So fast and Easy
Kathryn Fif you keep letting Nazis use your trucks I am going to stop using you thanks
Matthew DProfessional and customer friendly! I wouldn't go anywhere else. I frequent rental discount would be nice
John SThe customer service is excellent. They went above and beyond what I was expecting awesome employees there. Would recommend to anyone this location.
Robert MGreat working with this team as always.
Brian LStacey was fast, efficient and courteous in setting up our rental. Highly recommend.
Daniel GBest Uhaul around always amazed at how great the staff is.
Bryan GNothing. I got great service and in a timely manner. Stacey was friendly and got the job done within an hour which was great!
Angela LTHE APP DOES NOT WORK VERY WELL. KEPT FREEZING UP.
Andrew PKeep up the good work
Domingo MFast an efficient no time wasted.
Douglas zWe canceled the uhaul & storage prior to using it
Carol S | Online Move InVery friendly and helpful staff
Thomas G | Overall ExperienceStacey and team provide best in class customer service.
Michele K | Overall ExperienceThe staff was beyond helpful and amazing!!
Amonda D | Overall ExperienceKingston staff is incredible. Will never go back k to Mundy Street Wilkes Barre complete opposite of Kingston
Michele K | First ImpressionsI wish it was display storage space to show how big in size the units are
Olympia B | Online Move InStacy my welcome worker was extremely helpful and move me through the process seamlessly.ver happy to have had her.
Susan D | First ImpressionsHad to rent 3 units because there was no big ones...could of got a deal or something
Richard H | First ImpressionsThis Kingston location has great staff members. Very friendly and helpful. I will definitely go back to this location in the future.
Paula V | Overall ExperienceStuff there was polite helpful and genuinely cared about my situation.
ALEX B | Overall ExperienceThe service was excellent
Lucille B | Overall ExperienceGreat team and helpful
Paula V | First ImpressionsVery helpful and professional.
Shenique J | First ImpressionsThe staff at this location was exceptional. I've stored since 1989 at different place's and states. The staff at 714 Wyoming Avenue Kingston Pa was by far the exceptional. The facility was well kept and I always felt extremely safe at this facility which was really important to me since it was like my home away from home. I highly will recommend this facility!!
Allison F | Overall ExperienceIt would be more convenient if the phone line could call directly to the specific office. It always went to a central call center. They said they would leave messages, but I did not know whether they made it through or not. But the staffing on site was great, very professional, and everything was always clean and seemed very safe.
anna m | Overall ExperienceI love Kingston uhaul services, the ppl are nice and I used them twice for a year apiece...I recommend this place to everyone that needs storage
Kim J | Overall ExperienceThey are fantastic, sorry I had to relocate my business. I actually owe them lunch on me and I'll take care of that next week.
Luciano A | Overall ExperienceI booked for first floor over the phone with the agent and got second floor unit. Tried to talk to management but they refused to listen to me. Had to get help to get stuff upstairs and pay out of pocket. Worst experience ever.
Kashyap K | First ImpressionsThe staff was always super cheerful and friendly! Even when I'd ask dumb questions, they'd answer with a smile... and I appreciate that because sometimes its intimidating to ask questions.
Thomas L | Overall ExperienceStacy is thee best 🥳🥳 great customer service skills very polite
Jasmine M | Overall ExperienceStacy was extremely helpful and knowledgeable. She is a valuable asset to your company!
LINDA Y | First ImpressionsOver the years I have used numerous storage facilities in different states and the Uhaul storage in Kingston is the absolute winner in my book for several reasons! The unit was very well maintained and secure and easily accessible. The manager, Stacy was outstanding in every way- always polite, courteous, knowledgeable and ready to assist! Thank you for a delightful and "drama free" experience!
Frieda J | Overall ExperienceStacey is super nice.
Muraad M | Overall ExperienceVery nice and very helpful
christopher c | Overall ExperienceVery good customer service
William H | Overall ExperienceJust a great experience from start to finish.
Michael T | First ImpressionsStacey and the rest of the staff were excellent. I highly recommend this facility above all others.
luciano a | Overall ExperienceThe overall experience was excellent. Stacey was helpful, knowledgeable and professional. I was very satisfied with all my experiences throughout the contract. Thank you .
MARY E | Overall ExperienceGot out early in the month. Could NOT pro-rate my month. Rates kept on GOING up. Could not rent a van 1 way out of state. Had to bring it back.
JOE R | Overall ExperienceI have all the necessary papers to prove that you scam people with the fuel. I will send the papers to the DA of Pennsylvania. Also, I will send them to the BBB.
lee l | Overall ExperienceUnits are a bit pricey but the woman who works the desk here is fantastic! She was very helpful every time I was there. Would definitely rent here again.
Chelsea K | Overall ExperienceFriendly staff, knowledgeable, clean
David J | Overall ExperienceGood customer service . Very patient and showing me how to use the facility . Very good or online registration process.
William H | First Impressions2nd storage lease here. Excellent management of the facilities, Stacy is such a pleasure to do business with. The only issue I had were the climbing rates. Overall, I would store here again,
Eri C | Overall ExperienceAlways very helpful and accommodating..
MARK B | Overall ExperienceThank you! I would recommend your company.
Rebecca E | First ImpressionsThey were they were so sufficient
gregory r | First ImpressionsGreat service
gerald M | Overall ExperienceOur Storage unit was filled with Rat feces and a dead rat. We had to leave a mattress that was covered in feces and had to throw away clothing and baby items that had feces on them in fear of disease
Nichole L | Overall ExperienceStacy Eckstein went out of her way to accommodate our needs & requests. She helped lessen the stress of our move.
joseph s | Overall ExperienceGreat place to keep ur stuff dry n protected from all weather , friendly staff , convenient location
Jamie H | Overall Experience