Customer Reviews for U-Haul Moving & Storage of Kingsessing

1,755 comentarios

5744 Woodland Ave   Philadelphia, PA 19143

(215) 883-7200

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(215) 883-7200

5744 Woodland Ave
Philadelphia, PA 19143

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Birru G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shari C. 
Clasificación:
5.0

Ishay and the other staff was very helpful

Josephine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahasin E. 
Clasificación:
5.0

Didn't get the attendant name, but is service was oustanding.

Ruth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

annalyse T. 
Clasificación:
5.0

El cliente no dejó un comentario.

branada F. 
Clasificación:
1.0

El cliente no dejó un comentario.

RAYMOND B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Denisa P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LAYE C. 
Clasificación:
5.0

Everything was good the staff was friendly and efficient

SHARON T. 
Clasificación:
3.0

The one lady who works there is really rude. It takes a while to get assistance. Worst customer service ever at this location.

Cynthia C. 
Clasificación:
1.0

Adequate details……. I was given a truck that should NOT be in service The cost was too much for a in town rental My final bill was outrageous A lot more for transporting a small amount in a little bit of time e.g mileage I was told the truck had 1/4 tank and to return that way It was returned with that amount ONLY for me to be charged $52.00 for gas The time the truck was returned was incorrect it has it later than it was returned It says it was past the time I was to return it This is unacceptable and I will be notifying the corporate office, Better Business Bureau This is similar to criminal activity FYI: You should look into that truck as being “The neighborhood rental “ were friends don't pay for use but the honest customer pays for outrageous billing

Pearline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOREN R. 
Clasificación:
5.0

Super friendly and helpful. Really great customer service experience.

Daniel L. 
Clasificación:
5.0

I had to go to this location to retrieve the vehicle which was 20 minutes further than where I wanted to get it from. Then they had the nerve to charge me for extra mileage. If a vehicle was at the location I requested online, I could've saved some money. Plus my tax exempt number wasn't noted for my rental.

Michele J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Holly T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lionne H.  |  Overall Experience 
Clasificación:
1.0

There is a young black female that works there that too my number and decided to call me a bum and dirty for not bringing the uhaul back on time. She was constantly harrsssing me being unprofessional and disrespectful and if I didn't have a lot to lose we would have both been incarcerated I never experienced that kind of disrespect from any place of business

Lindsay A. 
Clasificación:
2.0

Unprofessional and unorganized , the guy did help me out but they still was all over the place… communication sucks

Andrea M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherman N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deboreh W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

adrian G. 
Clasificación:
1.0

The trucks cab was dirty smelled like cigarettes it had ashes in the window like the driver window was cracked just enough for the driver to tap the ashes out but the ashes were on the window. The steering wheel was dirty to the touch you could feel the grime on it .

jonice T. 
Clasificación:
5.0

Share the honey donuts located at the front desk with hungry customers

Dale T. 
Clasificación:
5.0

Keep on giving service with a small!

Lewis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOREN R. 
Clasificación:
4.0

The one great thing about this rental was a young man who checked my partner and me and when we returned the vehicle at the conclusion of the rental. He absolutely could not have been more pleasant. I wish that I'd gotten his name so that he could be properly recognized.

Wilbur B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyriq C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia D.  |  First Impressions 
Clasificación:
5.0

Customer service changed overnight! Superb!

Leon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mory D. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert B.  |  Overall Experience 
Clasificación:
5.0

KEEP GIVING BUSINESS WITH A SMILE!

Lewis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOREN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erik S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hondu B.  |  First Impressions 
Clasificación:
5.0

Staff knowledgeable and courteous Great at assisting and problem solving issues immediately

parline s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Forkpa M. 
Clasificación:
5.0

We’ll maintained facilities.

Michael F.  |  Overall Experience 
Clasificación:
5.0

Ya'll have some good staff at the Woodland Ave location. Very helpful with moving out and getting a truck. This is my fave location now.

Morris B.  |  Overall Experience 
Clasificación:
1.0

Female representative was not knowledgeable nore was she real helpful. I had to call the 1800 number while standing in front of her to fix a simple problem regarding me putting the wrong state on my driver license. It was crazy. Like why would I take a picture and upload my DL if I was trying to commit a scam.

Tanya B. 
Clasificación:
5.0

The Philadelphia U-haul team was excellent!

Heather B. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN P. 
Clasificación:
2.0

I rented a truck from this location all Im going to say is check your receipts when emailed to you i was double charge for a dolly… look like i was charged for gas when I put the gas tank back to 1/4 as when I received it

Ericka T. 
Clasificación:
5.0

No comment

MOHAMED K. 
Clasificación:
4.0

El cliente no dejó un comentario.

kymora T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

sheneka L.  |  First Impressions 
Clasificación:
1.0

Worst U-Haul location ever. It was a nightmare from start to finish. This place should seriously consider implementing better training for its employees and better handle situations.

lachlan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOREN R. 
Clasificación:
5.0

The team did a great job with helping me

shereef s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daymon J. 
Clasificación:
1.0

Where do I begin. When I first moved in I asked for my payments to be paid around the second week in each month. However they ignored my request. Next when we went to our storage they removed a lock in which they replaced with the correct lock because during time of move in they were out of stock. Once replaced they gave us the wrong key back so we couldn't get in our storage. They tried to charge me another month in which I was coming to remove my items out of the storage unit however, I could not being so I did not have the correct key to do so the manager stated that he will have one of his representatives cut off the lot and replace it with a lock they can only open however he never took off the lot for either one of my lockers, the lock that will be use for the link when accounts, neither one of my accounts were in delinquent, they were paid up and the lock was never removed from when they were delinquent which was two months prior, so I was unable to remove out of my storage once I arrived on Saturday, October 8 The lock had not been cut off. They had to have a saw to remove it, and which the representative did not know how to use so my partner who is a contractor and carpenter had to remove it with a representative. This was a big inconvenience for myself, and my partner in our children and helpers. This was one of the worst experiences with U-Haul I've ever experienced besides the terrible customer service that all the representatives in this location share Until I became irate and then they showed that they cared.

BENITA S.  |  Overall Experience 
Clasificación:
1.0

They actually never closed out my account and continued to bill me after I closed my account

Marvin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOREN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

natalie G. 
Clasificación:
4.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

The staff were friendly and helpful, and got me in and out quickly, despite the truck I rented being parked deep behind other equipment. I was in a hurry, and rented short notice, and the staff made it happen. ¡Gracias!

James S. 
Clasificación:
2.0

To Many strangers hanging around facility and inquiring about everything. One stranger went into the empty U-haul Truck's rear while I was completely the mobile equipment return questionair. I had to sternly tell him to get out. No legal action was taken. Area is very shady and not well lit for night drop offs. Major security risk. Not pleased with site at all.

sharandeep S. 
Clasificación:
5.0

Great Service , very informative!

Abubakar K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kanisha H. 
Clasificación:
5.0

WE NEED MORE 15 FOOT TRUCKS AND THANKS TO THE MANAGER LANEYA AND DAMIN SADIK FOR THEIR GIGANTIC EFFORTS TO HELP CUSTOMERS 👍 FIR EVERYTHING THEY NEED THEY ARE PROVIDING THE BEST SERVICE EVER 😀 👍 IN BOTH SERVICES : STORAGES'S SERVICES OR RENTING EQUIPEMENTS

SAID N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIDDIQ R.  |  First Impressions 
Clasificación:
5.0

I just wish there was a better was to get to my storage. There a door in the back that's near my storage unit. But as I reloaded to bring things in the door on the back would lock and I had to go through the front over and over again. I just getting over knee surgery. There should be a keys pad or something back there.

Nikia S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tomia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
4.0

More Staff is needed on the weekends

Roberta H. 
Clasificación:
5.0

Everything went good with the Rental....Smooth Transaction and no problems with the Van.

Ginger W. 
Clasificación:
3.0

My bed had bed bugs mice droppings on some of my products no light in storage

Sade W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA N. 
Clasificación:
5.0

Great employees and great communication

Sabree W. 
Clasificación:
4.0

Excellent customer service

Sean E. 
Clasificación:
4.0

Truck was bears minor damages not existing in their own system.

Kabinet S. 
Clasificación:
5.0

KEEP ON GIVING SERVICE WITH A SMILE!

Lewis G. 
Clasificación:
5.0

I thank U Haul knowledgeable staff on the support they gave me as well every customer that got services, those who will come to get storage use from them in the future. I recommend to others to go to U Haul in the future. Thank you again Lamont Thompson

Lamont T.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Jayne G. 
Clasificación:
5.0

Update computer soft ware. If sends misinformation on location and send you out of your way .

Jennifer L. 
Clasificación:
4.0

It was okay but the one thing I had a problem with was that the facility does have mice cause I found them in my clothes bags what was not okay overall great place and very safe

Sherdina G.  |  Overall Experience 
Clasificación:
5.0

Ezpass is hardly recommended

MOSES K. 
Clasificación:
3.0

The restrooms were always dirty the office staff isn’t friendly but the Facility it’s self was clean

JUANITA L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

josef g.  |  Overall Experience 
Clasificación:
5.0

Staff are friendly and helpful!

Melissa J. 
Clasificación:
5.0

Staff was very helpful and explained all the steps with the truck rental and the storage rental.

Morris B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

sambath K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMETRIUS M. 
Clasificación:
1.0

Rodent issues… mouse poop all over my belongings

cynthia s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon K.  |  Online Move In 
Clasificación:
5.0

Start accepting all forms of payments

Marquail O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

Just keep up the good work

Dexter R. 
Clasificación:
5.0

There was an error in the app and the truck I was supposed to get was given to somebody else. They quickly solved the situation and got me on the road.

Grant G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clifford B. 
Clasificación:
5.0

This uhaul was sooo helpful. They worked with me with all my last minute changes and made sure I had everything I needed to move. I would recommend this location to anyone. Thank you all so much for your help and patience

Tysheena P. 
Clasificación:
5.0

Better communication with both customers and third party movers regarding U-boxes. The people who helped me were very kind, but overall, due to the company as a whole, the experience was a nightmare.

Kayla D. 
Clasificación:
5.0

Refund the balance when the vehicle is returned.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOREN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherron G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ineatha R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

dawn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lichia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah T. 
Clasificación:
2.0

The staff on site are phenomenal with very little support from their regional management. My so/so experience was the result of poor communication from Simon.

ALEXANDRIA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GARCIA G. 
Clasificación:
4.0

Nothing the process and the rental and return was easy and fast

Halima B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TORDEAN R. 
Clasificación:
5.0

KEEP GIVING BUSINESS WITH A SMILE!

Lewis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abel G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nassir M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Khai N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Doris J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daymon J. 
Clasificación:
5.0

Excellent customer service

HECTOR R. 
Clasificación:
2.0

I was given a truck with no gas. The attendant did know and apologized and stated I would be given a gas credit. That did not happen. The tire pressure was low and maintenance lights were coming on during my drive with the vehicle.

Johnnie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Addisu A. 
Clasificación:
1.0

We reserved a truck on August 8th to be picked up at 5211 Pennell Rd, in Media PA, which is 2.7 miles from where we were loading the truck. On August 17th, I was called and told we had to pick the truck up at 5744 Woodland Ave in Philadelphia, which was 16.1 miles from the location we were loading it up. The location change was 13.4 miles farther away, much of the additional miles being city miles, adding an hour of drive time to an already long weekend of driving. When I asked if there was any way to get the truck closer, I was bluntly told 'NO!', with no explanation. And on top of that, U-Haul had the nerve to ask us to take a trailer with us from Upper Chichester, PA, to MI but was rude when I asked for UHaul to move the truck 13 miles. My family and I were not happy with the change of pick-up location. What's the point in making the reservation two weeks in advance if the truck can't be at the requested location? For $974, we should not have had to drive into Philadelphia on a Friday morning during rush hour.

Susan D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELYN G. 
Clasificación:
5.0

Staff at this location was incredibly helpful and kind. I was helped by Rebecca and she was GREAT. I felt that she genuinely wanted to help me find the unit best suited for my needs.

Zain M.  |  First Impressions 
Clasificación:
1.0

I DON'T KNOW MAYBE YOU SHOULD TELL ME

francis C. 
Clasificación:
2.0

Asked for emailed receipt upon dropping off, left, never got receipt.

Ryan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Folake O. 
Clasificación:
5.0

El cliente no dejó un comentario.

kristie j.  |  Overall Experience 
Clasificación:
4.0

Cancel delivery to residence upon request and confirm cancellation.

Rachel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

Original pick up location was changed three times… Each time further and further away from my house. The last pick up spot was great but I only learned it had changed while I was on my way to pick up the van.

Michael D. 
Clasificación:
2.0

The logistical experience of this storage facility was very good. Workers were helpful and efficient. It was easy to access the locker and climate maintenance was good etc. However, when I came to move my furniture out after a year of storage, everything was absolutely covered in mouse poop and maybe mouse urine. I had to sterilize everything that I could, but the upholstered furniture I could only vacuum. The light colored furniture was left with brown splotches. There was what looked like animal hair all over one of the chairs. The mice had chewed through plastic storage bags for pillows, making me wonder if even wrapping everything in plastic would have prevented the damage. I did not keep any food or perishable items in the locker, but someone nearby must have. This facility should give warnings that all up upholstered furniture should be protected by plastic prior to storage. Emptying the locker was truly a disgusting experience. It's a shame because everything else about the storage facility was very good, but at the end of the day it did not keep my furniture in very good condition.

Rosanna D.  |  Overall Experience 
Clasificación:
5.0

I haven't moved in yet but my online experience was simple and easy.

Derek J.  |  Online Move In 
Clasificación:
5.0

The stuff was great from start to finish!

carmencita v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W.  |  First Impressions 
Clasificación:
5.0

Most uhauls are terrible with bad service. Even when the facility is nice and clean the service is awful. THIS uhaul, is always VERY clean and the staff always helpful. Everytime I call or go to the location the people there are pleasant, helpful and go the extra mile. There is always enough staff. I love their rapport together (at least what I can tell from their chit chat). Their talking to each other has never taken away from how attentive they are. While some may be a bit put off by the neighborhood, it isn't fancy, I would happily recommend this location everytime. You hired good people here. Storage areas are notorious for bad service. But this location is not one of them. I rented my unit from June 2020 to august 2022. No complaints.

Karen S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LaKeisha C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jane w.  |  First Impressions 
Clasificación:
1.0

I'm missing several items from my storage

Tonia W.  |  Overall Experience 
Clasificación:
4.0

Convenient location, prices are affordable!

JOYCE P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

THERESA K.  |  First Impressions 
Clasificación:
5.0

Thanks for everything I really appreciate you taking care of the storage. Be safe

DEBORAH K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS EDWARD L.  |  Overall Experience 
Clasificación:
4.0

The mice/rat droppings in my belongings was a bit much.

stephen k.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MATTHEW J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sade W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LATARAH C.  |  First Impressions 
Clasificación:
5.0

So far so great

Vanessa L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rodney H.  |  First Impressions 
Clasificación:
2.0

The manager that was on duty on Friday the 11th of March, day shift was very, rude , disrespectful and arrogant to customers including me. The unit #(2120 )that was given to me was not checked before it was given, it has uhaul building materials in it and my unit has no light, it's very dark. I took my lock and keys after 11am and saw uhaul stuff in the unit and reported to your manager on duty, she did not ask her stuff to remove the stuff before my moved in, after 3:30pm when I came back to the unit with my belongings, my unit still was not empty so I went to the desk to ask why my unit was still not empty, and your manager looked at me from head to toes and arrogantly responded that she will get someone to remove the stuff from my unit. She was very unprofessional and disrespectful in her words and body language, til her coworkers had to calm her down and ask her to help them remove the things from my unit. Moving forward, Uhaul should have their staff checked a unit before assigning it to customers before another person encounter what I when through with this manager. If your cameras in the front, hallway and at my unit area are audible u can look it up and confirm my case. Thanks for your understanding. Thanks to a new staff called BJ that was helpful to me at the end of my move.

PRINCESS C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

BENITA S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Charl H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN B.  |  Overall Experience 
Clasificación:
5.0

they were great love how they handle things..👍🏾

BENJAMIN B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

eddie h.  |  Overall Experience 
Clasificación:
1.0

The customer service was poor

FATU K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

karla t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

manny h.  |  Overall Experience 
Clasificación:
2.0

My customers were ate up by mice.

Tricia H.  |  Overall Experience 
Clasificación:
5.0

She was nice

IBRAHIMA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William G.  |  First Impressions 
Clasificación:
4.0

I would have giving a score of excellence if I could get to the inside units were more conveniently. It should be a loading dock on every side to get to the units without going through maze. Other than that my experience was great!

Monica K.  |  First Impressions 
Clasificación:
5.0

I was very satisfied, even though that day was bad..

jackie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jackie R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Fernell S.  |  First Impressions 
Clasificación:
3.0

Staff was friendly for the most part.. in person better service although I witnessed a couple of the females being rude to other customers when I initially went to the store. The guy staff was extremely respectful and friendly

Toshia B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca G.  |  Overall Experience 
Clasificación:
3.0

First time renter. Only issue so far, my lock was not in my unit upon arrival. I had to request it. The lock was to be included for free as part of my rental agreement.

Christopher W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ifran A.  |  First Impressions 
Clasificación:
5.0

Greatly appreciated the service

Bernard D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Johnathan w.  |  Overall Experience 
Clasificación:
1.0

Management are thieves, liars, and steal from customers unit. My bedroom furniture was stolen out of my unit 1453. I have reported this to the 12th district police and Laniya Matthew's and Simon Baptiste are horrible people. Don't trust them. I am waiting for a return call from Taj Myers, the president and that may be a lie as well.

Donna J.  |  Overall Experience 
Clasificación:
5.0

None I answered all thee above.

David D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shyheem w.  |  Overall Experience 
Clasificación:
1.0

I have multiple units in the facility and after years of business. The service here has gone to crap. The doors are locked at night even though I pay for 24 hour access. The security card does not work. With all the crime in the area, they expect you to unload and load outside so you can get robbed. When my company pays for access to unload and load inside the garage.

Ladell C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

lucretia p.  |  Overall Experience 
Clasificación:
3.0

The price changes way to much other than that it was good

mercedez t.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Frederick s.  |  Overall Experience 
Clasificación:
1.0

I will NEVER rent from this location ever again. The staff was unknowledgeable and disrespectful. My reservation was not honored. My unit got flooded out and no one notified me so my stuff got destroyed and they still made me pay for the unit although they said they would prorate me for the month of November. The entire experience was nothing short of awful and I would throw my things in the garbage before I went from this facility again. This location either needs proper training or just fire the whole staff and find completely new people.

Beverlyl B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jordan D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

linda c.  |  First Impressions 
Clasificación:
1.0

This is the worst storage experience ever the place is overrun with mice you get overcharged anytime they feel like they want to put something on your card they do. it was the worst experience there were cockroaches 3 inches long running around my unit …all of the bags and boxes in my unit have holes in them. They were brand new when I bought them in there to store them. The customer bathroom was full of flies . I don't understand how they charge so much and won't call you back

lucrecia t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian D.  |  Overall Experience 
Clasificación:
5.0

Excellent fast affordable service customer service friendly and respectful. All help supportive

Lamont T.  |  First Impressions 
Clasificación:
3.0

I was not given a code for the keypad for after-hours entrance and the keycard only accessed a door but not the sliding doors.

Toshia B.  |  First Impressions 
Clasificación:
5.0

Very very pleased with their hospitality and their service

David D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia s.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Atajah R.  |  First Impressions 
Clasificación:
3.0

For the most part things were good. There are some employees that seem to be grumpy and miserable. I am not sure why they are then in a service position. With that said. It is certainly not everyone that works there. Another issue was the card pass. It seemed to not work at times which would interfere with the hours that I could go to the unit

Halima B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Garey J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

atia b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Raymond J.  |  Overall Experience 
Clasificación:
5.0

Great staff at U-Haul

DARRYL C.  |  Overall Experience 
Clasificación:
5.0

Love the customer service

MARK W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Calli B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDRE W.  |  First Impressions 
Clasificación:
1.0

Got there and it was a lock on the unit. It was someone else's.

Natasha F.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesica N.  |  First Impressions 
Clasificación:
5.0

Great staff very clean

Bernadette Y.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

nikiera c.  |  Overall Experience 
Clasificación:
3.0

Male staff member was helpful, female staff member appeared to be bothered, she came in with wrinkled and stained uniform shirt , both staff members talked about another staff member and her faults., this was for picking up a truck. I got a storage unit, that experience was smooth.

Donna J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ayesha c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY R.  |  First Impressions 
Clasificación:
3.0

Move-in had some issues due to the employee helping me put me in the wrong unit this causing me to receive emails saying I didn't pay, my locker was going to taken away, and other alarming/confusing/stressful stuff. After a few days, the manager straightened it out but then my autopay on the account got deleted when they updated my account with the new locker space. This caused me to have to pay a penalty for late rent. After I fixed that, all was fine. Very disappointed about the issues at move-in due to employee error that then negatively impacted me both mentally and financially.

Susan L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

moise j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dwight H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosanna D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M.  |  Overall Experience 
Clasificación:
5.0

Doing an excellent job, please keep up the outstanding work 👍🏾👍🏾👍🏾

Othea W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEVI C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND B.  |  First Impressions 
Clasificación: