I was very satisfied, even though that day was bad..jackie R. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Kingsessing
Philadelphia, PA 19143
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.jackie R. | Overall Experience
El cliente no dejó un comentario.Fernell S. | First Impressions
Staff was friendly for the most part.. in person better service although I witnessed a couple of the females being rude to other customers when I initially went to the store. The guy staff was extremely respectful and friendlyToshia B. | Overall Experience
El cliente no dejó un comentario.Rebecca G. | Overall Experience
First time renter. Only issue so far, my lock was not in my unit upon arrival. I had to request it. The lock was to be included for free as part of my rental agreement.Christopher W. | Online Move In
El cliente no dejó un comentario.Ifran A. | First Impressions
Greatly appreciated the serviceBernard D. | Overall Experience
El cliente no dejó un comentario.Johnathan w. | Overall Experience
Management are thieves, liars, and steal from customers unit. My bedroom furniture was stolen out of my unit 1453. I have reported this to the 12th district police and Laniya Matthew's and Simon Baptiste are horrible people. Don't trust them. I am waiting for a return call from Taj Myers, the president and that may be a lie as well.Donna J. | Overall Experience
None I answered all thee above.David D. | Overall Experience
El cliente no dejó un comentario.shyheem w. | Overall Experience
I have multiple units in the facility and after years of business. The service here has gone to crap. The doors are locked at night even though I pay for 24 hour access. The security card does not work. With all the crime in the area, they expect you to unload and load outside so you can get robbed. When my company pays for access to unload and load inside the garage.Ladell C. | Online Move In
El cliente no dejó un comentario.lucretia p. | Overall Experience
The price changes way to much other than that it was goodmercedez t. | Overall Experience
El cliente no dejó un comentario.Frederick s. | Overall Experience
I will NEVER rent from this location ever again. The staff was unknowledgeable and disrespectful. My reservation was not honored. My unit got flooded out and no one notified me so my stuff got destroyed and they still made me pay for the unit although they said they would prorate me for the month of November. The entire experience was nothing short of awful and I would throw my things in the garbage before I went from this facility again. This location either needs proper training or just fire the whole staff and find completely new people.Beverlyl B. | Overall Experience
El cliente no dejó un comentario.Jordan D. | First Impressions
El cliente no dejó un comentario.linda c. | First Impressions
This is the worst storage experience ever the place is overrun with mice you get overcharged anytime they feel like they want to put something on your card they do. it was the worst experience there were cockroaches 3 inches long running around my unit …all of the bags and boxes in my unit have holes in them. They were brand new when I bought them in there to store them. The customer bathroom was full of flies . I don't understand how they charge so much and won't call you backlucrecia t. | Overall Experience
El cliente no dejó un comentario.Christopher K. | First Impressions
El cliente no dejó un comentario.Evelyn P. | First Impressions
El cliente no dejó un comentario.Brian D. | Overall Experience
Excellent fast affordable service customer service friendly and respectful. All help supportiveLamont T. | First Impressions
I was not given a code for the keypad for after-hours entrance and the keycard only accessed a door but not the sliding doors.Toshia B. | First Impressions
Very very pleased with their hospitality and their serviceDavid D. | First Impressions
El cliente no dejó un comentario.cynthia s. | First Impressions
El cliente no dejó un comentario.Atajah R. | First Impressions
For the most part things were good. There are some employees that seem to be grumpy and miserable. I am not sure why they are then in a service position. With that said. It is certainly not everyone that works there. Another issue was the card pass. It seemed to not work at times which would interfere with the hours that I could go to the unitHalima B. | Overall Experience
El cliente no dejó un comentario.Garey J. | First Impressions
Love the customer serviceMARK W. | First Impressions
El cliente no dejó un comentario.ANDRE W. | First Impressions
Got there and it was a lock on the unit. It was someone else's.Natasha F. | Online Move In
El cliente no dejó un comentario.Jesica N. | First Impressions
Male staff member was helpful, female staff member appeared to be bothered, she came in with wrinkled and stained uniform shirt , both staff members talked about another staff member and her faults., this was for picking up a truck. I got a storage unit, that experience was smooth.Donna J. | First Impressions
El cliente no dejó un comentario.BEVERLY R. | First Impressions
El cliente no dejó un comentario.Dwight H. | First Impressions
El cliente no dejó un comentario.Rosanna D. | First Impressions
El cliente no dejó un comentario.RAYMOND B. | First Impressions
Thank you for allowing me to use you'll facilitySherdina G. | First Impressions
The young man that helped me was very knowledgable and explained how the storage facility works. He took me to my unit and showed me how to get into the facility with my card. He showed my husband where to take the van and where the supply of carts were. Extremely helpful.Mary Ann P. | First Impressions
Staff extremely rude and ghetto. Would never give my business to this location.Tomasine H. | First Impressions
Staff who checked me in were incredibly helpful, friendly, and positive. They did a great job explaining my options, showing me the facility, and getting me settled. Just a great customer service experience overall!Storey C. | First Impressions
The staff was very helpful, they always are but whenever you have an issue with Uhaul and something goes wrong with your reservation. Uhaul doesn't take responsibility for it, my last trip to Philadelphia I moved out of Kyu storage to get a free storage room which I didn't get because you're at 95% capacity which was not told to me before moving from New Jersey to Pennsylvania to save money. Actually cost me more than I saved. Not quite sure what to do I am still working out the numbers but I would like a reimbursement I will get my one month free as promised on the storage unit it's tough times and it just makes it harder on me and my Family.Fairry B. | First Impressions
Location still looks brand new. It was very clean. Staff was helpful. I was able to rent a vehicle. I actually rented storage and feel confident about both rentals. Great job by this location.Yusuf A. | First Impressions
Only mishap was making reservations. The gentleman made 2 and also I was guided to thinking I would receive one free month storage unit with my uhaul rental. Was explained clearly that is was only for an one way transportation from one state to a another. It was a bet of an inconvenience. Other then that things were great.latisha m. | First Impressions
El cliente no dejó un comentario.Briana F. | First Impressions
From start time finish the manager and staff were helpful, professional and welcoming. I locked my phone and wallet in my unit after hours. The manager came quickly, was pleasant and allowed me to retrieve it. She even apologized for the bad experience I had at another location!!! I would definitely recommend this facility!VASHTI C. | First Impressions
Everyone was real friendly and really helpful there they did a great jobgloria b. | First Impressions
Great staff at this location!Marc R. | First Impressions
Very professional staff.RAFAWA H. | First Impressions
El cliente no dejó un comentario.Michelle R. | First Impressions
El cliente no dejó un comentario.Karen S. | First Impressions
El cliente no dejó un comentario.george r. | First Impressions
El cliente no dejó un comentario.Victor H. | First Impressions
Some employees had some poor customer service etiquette (talking on phone while attending to me). However, all my needs were met.Britnee C. | First Impressions
The representative Latasha she was very helpful and explained everything so well. I appreciate the customer service. Friendly, n easy to communicate with.Alizay H. | First Impressions
She very respect peopleMamadou C. | First Impressions
Nasir was a huge help and took his time thoroughly explaining the contract. Him alongside other employees made my experience that much easier. ¡Gracias!Syrus B. | First Impressions
Very good service I wouldn’t change a thingRobert C. | First Impressions
Servicios adicionales en esta ubicación
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