Comentarios del cliente para U-Haul Moving & Storage of Kingsessing
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Kingsessing
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Martin G. en
Have more staff onsite on the weekends!!
Robert M. en
No need to improve. It’s already great.
anthony S. en
One of the employees was very nasty when I asked him how to return the truck , I asked to speak to a manager and he told me there was not one on duty
Sandy J. en
Train the workers to have better customer Service
Anniezi O. en
The whole process was more difficult than it should have been because of customer service. I don’t feel like I got the amount of help needed and I was running in circles to figure things out for the company as if I worked for Uhaul.
Tiana S. en
They over charged me..And the man who helped me told me i woould get my money back if i return the truck within 12 hours then ..he changed his mibd and said they will have to send me a check in the mail for $50 dollars instead of $100.00 dollars..i feel cheated.
jermaine m. en
The original size I wanted was not ready, they put me In smaller unit told me I would be called to move in bigger u it as soon as available o phone calls no response, then was told had 1 free month
Regina S. en
Continue in the excellent quality customer service.
Britnee C. en
Some employees had some poor customer service etiquette (talking on phone while attending to me). However, all my needs were met.
Alizay H. en
The representative Latasha she was very helpful and explained everything so well. I appreciate the customer service. Friendly, n easy to communicate with.
mamadou c. en
She very respect people
Russell D. en
Speed up process at the counter.
Gretchen B. en
I was generally disappointed that I reserved the smallest unit on-line, but it was not available when we moved in, so we had to agree to a larger (and more expensive) unit.
Evrol P. en
Stop charging for milage I'f the total mileage use is under 10 miles my bill went up over an additional 15$ just because I did 6 miles instead of 4 miles very ridiculous
Carol B. en
He ripped me off for $8.50 saying it needed gas. I took a picture of the gusge on full when I turned it in
valarie h. en
The manager and staff at this location was exceptionally helpful and pleasant at each encounter. An excellent representation of great customer service.
keith T. en
Desk clerk was rude And not Helpful
Elise C. en
Rashond is always so pleasant and Very Professional...He always helps in anyway he can. He Gives Excellent Customer Service . HE EXPLAINS everything to his Knowledge.
sheila H. en
N/A
Latasha R. en
Wouldn’t recommend!
Stephanie R. en
Very nice customer service!
Yongxin G. en
The manager at this location is not friendly and helpful at all. First, when I went to the shop to get my Ubox, the manager said she did not receive the Ubox and it is also not on the record. However, we still went to the warehouse to find the Ubox and it is there. This wasted a lot of my time. Secondly, I went to the shop around 4:30 pm, and I started unloading the items from the Ubox. The process was pretty slow since she couldn't find a person to drive the forklift so that I had to go back and forth from the parking lot to the warehouse. Thirdly, the manager didn't provide the method to tell them the Ubox is cleaned out after she left for the day. When I cleaned out the box, and I thought I don't need to tell her that the ubox is clear because I was not told that I need to do so. This is my first time to use the Uhaul service and I don't know how this works. I think I have the right to be told and she is also obligated to inform me how this thing works. But she didn't! She seems just like a person who only answers phones, takes money, closes the door and etc while she doesn't care how the customers feel. I think the manager is completely unqualified for this position. Because of the miscommunication between us, the Uhual charged me $100 dollars again after I cleaned out the box. I reported this issue to the manager and want her to see if I can get the refund, and then she started blaming on me and trying to put all the faults on my end. I would consider this problem both on our ends, not just on my end. And there is a better way to address this issue! Then, the manager told me that she will check if the ubox is cleared and call me back on that day or tomorrow. However, I was waiting for more than 2 days and did not receive any calls from her! I don't even know if my Ubox is confirmed to be cleared out! That is just another example of how she doesn't care about the customers' feelings! From this very unhappy experience of using Uhaul service, I can say I will no longer use any kinds of service from Uhaul, and I'll tell my friends about my experience and suggest them not to use Uhaul(at least at this location!) I admit that this case cannot represent all the Uhaul shops around the nation but you know how I feel and what I mean! This is my first time using uhual and also the last time!
Emily and Mary E K. en
Our experience with your headquarters phone staff was worse than inadequate. The hold and wait times were unreasonable, often waiting for 20 minutes at a time. We were told the Ubox would be delivered to our street on Sunday, Aug. 18. We arrived at the Uhaul storage facility on Saturday to learn they don't deliver on Sunday. Then, after we spent three days emptying the box ourselves, and another 20 minutes on the phone closing the account, we were automatically charged another month for rent! We never received numerous requests for copies of the closed out account and waited multiple times on the phone to just get someone who could find our account. Thank goodness for Laneesha Harrison at Kingsessing in Philadelphia, who was very helpful in trying to address all the problems. But the miscommunication should never have occurred. It was enormously inconvenient. We are awaiting a refund. We will think twice about using Ubox again.
Sylvia G. en
They gave me the most expensive rental horrible service
shahidah m. en
Polite & Professional
Edmond K. en
GM Laneesha and all her staff really are focused on the customer and were a pleasure to interact with. Professional and caring.
David F. en
facility very clean and the staff very friendly and helpful. I would definitely use again when the need arises.
Ruth M. en
GREAT PROFESSIONAL QUALITY AND ASSISTANCE!,
Kathy r. en
Very Professional ood work
Tiffany J. en
Extremely clean, and fairly new facility. Looks like they just did it over, and are building more lockers. Staff were not as helpful, unfortunately.
Edmond K. en
Laneesha is a fantastic GM really interested in customer support!
robert m. en
The facility has a lot of promise, with personable staff who seem motivated to provide outstanding service. However the centralized phone intake told me the site has 24-hour access but neglected to...
Galveston M. en
I asked Questions, sale rep had no answers. Charged my card 1st. Then stated to me that. I don't have 24hr access to the facility. Which he should've stated befor taking my card once i ask him.
Aran M. en
Great service but sometimes they need more than one person working at the desk because the registration stuff can take a long time
Aboubacar N. en
i do not like how i have to pay $100 just for using U-haul truck for the first time and i only used the truck for one day. When i brought the truck back i have to pay for the dropoff too it just BS
Rahul L. en
This has been one of my worse experiences with Uhaul. I reached out to y'all on support to get my issue resolved, but to no avail. Pretty bummed about having to pay so much money for no fault of mine.
Syrus B. en
Nasir was a huge help and took his time thoroughly explaining the contract. Him alongside other employees made my experience that much easier. Thanks!
Margaret S. en
Both staff were friendly and helpful. I got everything I needed. One of the staff did seem new and in need of more training. Computer reservation system was not well thought out.
Shanita J. en
They both. Was nice in it was a good in nice. The. Man was nice. When. I load it to
Lataya C. en
Very friendly staff. The storage area smelled pretty bad though. You could smell it all over the property.
Porche M. en
Customer service was good size of the storage very little for them to say it fits up to two bedroom apartments that’s a lie.But very clean.Oh and it said i didn’t have to pay anything but still had to
Shingo B. en
Service was quick and questions were answered very quickly. The location seems well maintained and clean.
Glenn B. en
Everyone was friendly, and they respected my time-crunch. I really appreciate their help. Glad to use their services.
Erica L. en
Thank you
Michelle H. en
Great!
Aran M. en
Laneesha, the manager at UHAUL at 57th and woodland avenue was AMAZING and so nice and I had a really great experience.
David F. en
Friendly staff made the check in process very easy. Facility very clean and neat. Would definitely recommend for storage. I didn’t have a need to rent a vehicle so I can’t comment on that.
Shaniquea P. en
Very professional, the workers were very helpful & satisfied all my needs.
ROBERT C. en
Very good service I wouldn’t change a thing
Gerald M. en
Another great customer service experience for me with U-Haul...
CRYSTAL D. en
It took the associates 1 hour and 40 minutes to process a storage unit for me. Then the storage was closed so I could not store my items and now I will be canceling the unit.