At the time (7am) pickup, I return to agent to inform the gas gauge was below 1/4 tank of gas. I refueled before returning with ample fuel more then I started. I drove in total 7+ miles. and the vehicle is not efficient having 128,146. I owned a truck with a Hemi. I have the receipt which I offered during time of returning,The agent ignored my request to show I refueled. 7 miles total cost 10+25=$35.00 its time to upgrade the fleet U-haul.
WAYNE B.Customer Reviews for U-Haul Moving & Storage of Kingsessing
Testimonials From Recent Customers
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The management there is unprofessional and argumentative. When I informed them that the lock was changed. I was accused of losing my key and had to go through the removal process. It took my from 3/31 to 5/2 to finally get my belongings. I also had the police come to make a report and verify that I was being professional.
PAUL W. | Overall ExperienceWhen I was waiting in line to pick up my reserved truck I didn't really want to hear the cashier on the phone talking about how she will f%# somebody up when she get off work. Don't like the staff very ignorant. For the type of money Uhaul charges for a truck, van or storage they need to hire some professional sales people.They mispronuce my name and had the nerve to keep laughing at my name. Very unprofessional. The uhaul truck was a dump broken window handles, needs a wheel alignment bad, stink, needs shock absorbers. Why are yall renting out these f#% up trucks. I feel like I just been raped after dealing with U haul . They over charge for a piece of $#% truck and horrible customer service.
EDILBERTO V.The two gentlemen on Sunday May 2nd were very pleasant and helpful.
Cecil H. | First ImpressionsCustomer service/ staff lazy not Attentive didn't check for truck/drop box before contacting me about a truck returned on time
MELANIE W.Thank you so much for your help.
Cecil H.My location was switched multiple times
TODD M.Customer service here is non existent. Had to call the store after I had left (not even 10 min) and the associates would pick up the phone and hang up. I called 6 times before they actually decided to answer the phone. Completely unprofessional.
Derrick C.My storage unit leaked twice and no accommodations or an apology was given
Dominique L. | Overall ExperienceMy initial interaction with the staff was poor the employees had very bad attitudes and I was hung up on several times. My last interaction was better with the assistant manager and manager of the facility. They where more professional and attentive.
TONNIETTA D. | First ImpressionsI had 3 different locations at my pickup time.One location they sent me two wasn't even open till 11 o'clock they expected me to stay in there for an hour and a half?
ROBERT K.I trying to download my paperwork. I don't have any record of this transaction. I went to other sites an didn't have this problem. I need a copy of my bill. thanks
SHARON E.Hey guys I just have one problem didn't get my bonus as discount + one month free rent in your storage im till waiting and always using your equipment thanks you so much guys
SAID N.The agent who worked with me was very friendly and helpful.
EARL J.Nothing service was good
CAROL W.Every time I rent I get the offer of one months free storage but when I inquire about it I'm told it don't apply or the rental location is not doing it. If this is true than why so I continue to receive these emails? This needs to be clarified.
ROBIN J.Is ok ðŸ‘ðŸ¿
LAYE C.You changed my pickup right before I was scheduled t pick up the truck. This caused me to be late for my pick up and it is totally unacceptable. I reserved a few days ahead of time so I would avoid inconveniences like that.
Darrin K.First off, I would like to thank Cynthia for having patience with me and my family. She went above and beyond with calming me down which speaks volumes for me. She remained professional and didn't take things personal which I appreciated. My family was putting a lot on me and she went very far to advocate for me when my family refused to listen. It turned out to be that the 10 inch truck was what we needed. My driver canceled on me. I ended up saving a lot of money. I'm was not confident driving a truck with blind spots. The guy Jalen had a strong positive attitude and I appreciated how he notified me and my family nicely that certain doors had to be locked at a certain time. He also didn't take anything personal. Lastly the lady in the office (Keyshia ) I believe; was very attentive with the phone calls along with Cynthia. These individuals have what it takes to display active listening skills, positive energy, resiliency, and gave high quality service to everyone including the difficult customers such as myself. Thank you all for all of your hard work. Don't just read this please give them a raise. Saturday was crazy and I hate moving with every part of my existence. I even cried but they took charge and went above and beyond. Thank you and may God bless you all.
JOSEPHINE W.The location and the employees there were good and helpful. I found Uhaul as a company to be a hassle to do business with. Would not use company again. Would not recommend Uhaul to friends.
Robert P.The drop off location was incorrectly added to my reservation so I had a hard time returning the trailer had to make a few calls to customer service to fix the issue then a few minutes before the return time I was able to return it but was charged an additional fee.
MICHAEL C.The two female members of this location is rude and disrespectful and unprofessional.
NASIR P.The clerks had very good patience and a pleasant attitude.
BEVERLY N.Friendly and professional service
DARENA S.My experience was excellent. The young lady who helped me, made my visit fast and pleasant. Great job.
WILLIAM W.Affordable
Karen P.As soon as I pulled in rep came out to greet me, did inspection, was out in less than 5 mins
GABRIEL U.I was able to set my reservation in the U-haul app. When I got to U-haul a few days later, they pulled my reservation and I was in and out in about 10 minutes! It was great!
GERALD W.Continue to do what they are doing. Service was excellent. I will be utilizing this branch again in the future. I've been here for the 2nd time in two weeks because this location is well stocked and very professional.
Yusuf A.The young Men you have running this location now is a big improvement. Keep up the excellent job.
WILLIAM W.Windshield wipers did not work. Kept truck an extra day and was basically harassed by one of your employees as if I was trying to steal it. Checkout app would not load so I wasn't able to check out so I was charged all these extra fees and when I called to straighten things out the girl very rudely told me “I can't do nothing about your phone not workingâ€
WILLIAM M.Can you guys please improve the customer service there because when I return the truck it's take me a long time for the worker to talk to me or Check the truck the attention to me in return the truck was very poor !!
CHARLES M.Location still looks brand new. It was very clean. Staff was helpful. I was able to rent a vehicle. I actually rented storage and feel confident about both rentals. Great job by this location.
Yusuf A. | First ImpressionsWe got bedbugs shortly after our move. We're afraid it was from the uhaul.
JAMES F.Customer service was great the young guy there is the man!
JHALIL A.You guys you were already awesome 👌
SAID N.The Gentleman were Awesome and Extremely knowledgeable and helpful. Outstanding!
TERINA A.2nd day renting and it was smooth in and out process
JAMES H.The wipers need to be replaced
TIANA H.Friendly and polite
ARMAH F.Hire people who care about their job.
WILLIAM W.Everything was gravy. Nice and smooth. The staff was personally professional. Thanks again.
KAHLEINA D. | Overall ExperienceThe staff was very helpful and down to Earth. As the lobby started to fill up with customers Leneisha I think her name was still remained calm and cool. She greeted everyone and remained a professional. There were no hidden fees and let me know an estimate of what I'd be paying. I feel like all the negative reviews were from people who had know idea what they were doing and needed to read and comprehend fully before commenting. Just my thoughts tho.
Robert G L.Just keep up the good work
DEXTER R.Make sure your van works safely and not have anyone feeling like they are driving in danger this services was the worse also the gas run out before I got 10 blocks I do want to speak to customer service manager
ODESSA B.Only mishap was making reservations. The gentleman made 2 and also I was guided to thinking I would receive one free month storage unit with my uhaul rental. Was explained clearly that is was only for an one way transportation from one state to a another. It was a bet of an inconvenience. Other then that things were great.
latisha m. | First ImpressionsStaff was very helpful and professional, except for the fact that all but one were not wearing masks, both indoors and outdoors. If I had known that UHaul staff do not take COVID precautions seriously beforehand, I would have gone with a different company.
Maximilian P.Woodland Ave in that area is so pathetic to drive on. The truck hit so many deep pot holes. I swerved the truck and my car so many times. Do your self a favour and leave, before your trucks or vans or someones personnel car gets damaged. The service was very good and the truck was in good shape
JOHN I.Better training in customer service for employees.
Myra R.AT THIS TIME I WILL NOT BE ABLE TO RECOMMEND ANYONE AT THIS LOCATION AND WANT MY REPORT LOOK INTO. I WAS INSULTED BY ONE OF YOUR STAFF IF NOT IM GOING TO COURT VERY SOON AND TNANKS GOD YIOU PEOPLE HAVE A RECORDED
Samuel N.Very helpful and accommodating staff
WARREN L.Explain the contract better before the truck is purchased communicate better
Desiree T.You are pricing yourself out of customers I for one will be leaving U-Haul
LLOYD C. | Overall ExperienceWhen I first contacted the Uhaul in regards to the unit the female whom answered the phone was very rude the next day upon arrival to check in the associate Cinthia was extremely disgusting and dismissive the lead associate or manager jamill whom was on duty I spoke with and cinthia continued to be combative while I was explaining to him what occurred the day prior on the phone because I Assumed cinthia was the same associate I spoke to prior sucks to say cinthia was supposedly not the associate there the day prior which shows there is a complete lack of culture in the facility it self with customer service I was completely disgusted to experience the same behavior twice back to back amongst these associates when cinthia returned from checking in the truck from the gentleman prior to me whom she was rude with as well she refused to service me and made me wait for jamill. Once jamill got my unit situated and I signed off and paid for it he asked cinthia in which direction was my unit because it wasn't visible on the map cinthia told him I don't know and I don't care find it for her to act in that manner not only was lack of customer service but she is not a team player. I am completely disgusted with not only the lack of customer service face to face but the day prior I was told the unit I rented wasnt avail but when I contacted the call center they reserved it for me via the call center right when I got off the phone with the facility I am renting at directly and they told me the unit wasn't avail
Cordell W. | First Impressions1. I reserved a one way truck from DC to Philadelphia, but was assigned a truck that was located near Richmond, Virginia. Two plus hours south from my home and in the opposite direction of where I was going. 2. Then I was given a truck to use but I had to return it back to DC from Philadelphia. 3. The moving help service was a joke and I had to find help on my own. Their website needs improvement as well. Tatianna at moving help was wonderful, however.
Roma F. | First ImpressionsStaff is always helpful but there never seem to be enough working. There's typically only 1-2 people working.
Alexis H. | Overall ExperienceProblems with the after-hours access. No one ever answered the contact number when access didn't work.
Michael K. | Overall ExperienceFrom start time finish the manager and staff were helpful, professional and welcoming. I locked my phone and wallet in my unit after hours. The manager came quickly, was pleasant and allowed me to retrieve it. She even apologized for the bad experience I had at another location!!! I would definitely recommend this facility!
VASHTI C. | First ImpressionsIt is a very nice and clean space. A little under staffed.
Karen Y. | First ImpressionsSecurity system always down. Key swipe always broken. VERY unprofessional non-management staff.
HANEEFAH G. | Overall ExperienceI can recommend this u-haul facility to anyone! Clean and good staff
buade w. | Overall ExperienceEveryone was real friendly and really helpful there they did a great job
gloria b. | First ImpressionsGreat staff at this location!
Marc R. | First ImpressionsWe only needed it for a short time. While remodeling our home. The 1st month free was a good idea.. Easy access was a great help also...
martin d. | Overall ExperienceThey need more employees at this location , customer service there is horrible .
alishia w. | Overall ExperienceVery professional staff.
RAFAWA H. | First ImpressionsAlthough the employees there were very nice and helpful I do believe this place needs more help because the employees there should not have to leave their desk to do other chores with a line full of people waiting to be served I stood in line they’re almost 15 minutes waiting to be served
AARON L. | Overall ExperienceYes sure would
Jeffery F. | Overall ExperienceWeekend access hours tripped me up once but overall I was so happy! you guys kept my stuff safe for a year while I was out of town. Thanks :)
Michael H. | Overall ExperienceMy entire experience dealing with U-Haul storage has been frustrating and difficult. When I arrived to the U-Haul moving and storage of kingsessing after making an online reservation for a storage unit, I was helped by Jasmine who proceeded to tell me I had no reservation and nothing under my name, despite offering multiple times to tell her my reservation number. She then had me start from the beginning on a new reservation. Once this was complete, she asked me if I needed a lock. I explained I had purchased one already and then she explained that I should not use that kind of lock because it can be cut. I then asked to purchase the correct kind of lock. She then told me they did not have any but she would check the shipment that she was unboxing. I was asked by a different store attendant if I was given a card to access the storage facility and said that I was no. He said that I should have been given a card swipe. He returned to show me to my storage unit but did not return with any card. I proceeded to move in my belongings and once finished went back to the office. It was 6:30pm and the doors had been shut off, despite the office closing at 7pm. I then asked if she found any locks, she said no. I asked her what she recommended I do because she had told me earlier not to use the lock I had purchased. She stated that my options were that lock or nothing. I then went to return the U-Haul truck we rented while my wife went to speak with Jasmine. My wife asked her to contact her manager and she did. The manager of the Kingsessing store then said that she would be picking up the correct locks in the morning, that she would see to it that a proper lock was placed on our storage unit in the morning, and that she would hold the keys in her office until we would be able to return to Philadelphia (seeing as we were returning to NY that night and would be unable to return for several days). The next day (today ), I called around 11am check in on the status of my lock. I was told I would be called back in a half hour with an update. At approximately 4:30pm after still having heard nothing from anyone at the Kingsessing Store, I called again and was told that a lock had not been placed on our unit but one would be soon and that we would receive an email confirming this. I am overwhelmingly dissatisfied with the dismissive, unhelpful, and inconsistent way I have been treated. I also am incredibly upset that I was told I'd be called back multiple times after being out on hold for long periods of time and never called back. I am reconsidering ever using U-Haul again.
DANIELLENICOLE S. | First ImpressionsI believe that I was intentionally over charged and I would like this resolved ASAP
Alice w. | Online Move InThank you for the service
Jeffery F. | First ImpressionsStaff was very friendly, and very helpful
Marqueta K. | First ImpressionsI called last week and is waiting for a return call FROM Management
Marthea B. | Online Move InThe facility itself was great; however, any time I needed to come into the facility to speak with a staff member for assistance, the service was always slow except for one time. Further, I could not easily reach the facility by phone and never got called back when I tried to contact.
Duval c. | Overall ExperienceThe manager was very excellent and more understanding towards my issue and helped me successfully resolve the issue. I will highly recommend Uhaul to everyone. Thanks because I am a happy customer
mohammad d. | Overall ExperienceI forgot to get their names but the employees there were extremely helpful. They knew the fastest way to my storage. Showed me the best places to park my personal car and all around friendly conversations. Outstanding customer service skills. 5 stars
Atland w. | First ImpressionsThe rent reminder was very helpful. The staff was always helpful and available. The unit was clean and very well light.
Jibreel O. | Overall ExperienceUhaul would not go over 22 miles per hour. And tow/haul doubled my miles & couldn't be turned off...Uhaul is stealing miles from customers by doing this. Then my check engine light came on.
HANEEFAH G. | First ImpressionsI have no problem with the actual rental service was quick paced I rented storage space upon completion of my use of the truck that went very well the entire transaction went smoothly
Judson H. | First ImpressionsEvery thing was ok
Shanita J. | Overall ExperienceOkay
Helen W. | First ImpressionsRashad did a great job. Above and beyond. Jazz as well.
Dawn W. | First ImpressionsThank you for being there
ramona s. | Overall ExperienceExcelente
Angel S. | Overall ExperienceThe lady refused to check me out and insulted me for not cleaning my storage after myself and she said U Haul pays her just to open and close storage not to clean
Gboyega A. | Overall ExperienceVery easy to store my belongings for several months. Move in and move out was very smooth
Teresa M. | Overall ExperienceGreat service, no issues.
shahidah m. | Overall ExperienceVery friendly; clean; easy access
CHERYL M. | First ImpressionsThe original size I wanted was not ready, they put me In smaller unit told me I would be called to move in bigger u it as soon as available o phone calls no response, then was told had 1 free month
jermaine m. | Overall ExperienceSome employees had some poor customer service etiquette (talking on phone while attending to me). However, all my needs were met.
Britnee C. | First ImpressionsThe representative Latasha she was very helpful and explained everything so well. I appreciate the customer service. Friendly, n easy to communicate with.
Alizay H. | First ImpressionsShe very respect people
mamadou c. | First ImpressionsI was generally disappointed that I reserved the smallest unit on-line, but it was not available when we moved in, so we had to agree to a larger (and more expensive) unit.
Gretchen B. | Overall ExperienceThe manager and staff at this location was exceptionally helpful and pleasant at each encounter. An excellent representation of great customer service.
valarie h. | Overall ExperienceRashond is always so pleasant and Very Professional...He always helps in anyway he can. He Gives Excellent Customer Service . HE EXPLAINS everything to his Knowledge.
Elise C. | First ImpressionsWouldn’t recommend!
Latasha R. | Overall ExperiencePolite & Professional
shahidah m. | First ImpressionsGM Laneesha and all her staff really are focused on the customer and were a pleasure to interact with. Professional and caring.
Edmond K. | Overall Experiencefacility very clean and the staff very friendly and helpful. I would definitely use again when the need arises.
David F. | Overall ExperienceGREAT PROFESSIONAL QUALITY AND ASSISTANCE!,
Ruth M. | First ImpressionsVery Professional ood work
Kathy r. | First ImpressionsExtremely clean, and fairly new facility. Looks like they just did it over, and are building more lockers. Staff were not as helpful, unfortunately.
Tiffany J. | Overall ExperienceLaneesha is a fantastic GM really interested in customer support!
Edmond K. | First ImpressionsThe facility has a lot of promise, with personable staff who seem motivated to provide outstanding service. However the centralized phone intake told me the site has 24-hour access but neglected to...
robert m. | First ImpressionsI asked Questions, sale rep had no answers. Charged my card 1st. Then stated to me that. I don't have 24hr access to the facility. Which he should've stated befor taking my card once i ask him.
Galveston M. | Overall ExperienceGreat service but sometimes they need more than one person working at the desk because the registration stuff can take a long time
Aran M. | Overall Experiencei do not like how i have to pay $100 just for using U-haul truck for the first time and i only used the truck for one day. When i brought the truck back i have to pay for the dropoff too it just BS
Aboubacar N. | Overall ExperienceThis has been one of my worse experiences with Uhaul. I reached out to y'all on support to get my issue resolved, but to no avail. Pretty bummed about having to pay so much money for no fault of mine.
Rahul L. | Overall ExperienceNasir was a huge help and took his time thoroughly explaining the contract. Him alongside other employees made my experience that much easier. ¡Gracias!
Syrus B. | First ImpressionsBoth staff were friendly and helpful. I got everything I needed. One of the staff did seem new and in need of more training. Computer reservation system was not well thought out.
Margaret S. | First ImpressionsThey both. Was nice in it was a good in nice. The. Man was nice. When. I load it to
Shanita J. | First ImpressionsVery friendly staff. The storage area smelled pretty bad though. You could smell it all over the property.
Lataya C. | First ImpressionsCustomer service was good size of the storage very little for them to say it fits up to two bedroom apartments that’s a lie.But very clean.Oh and it said i didn’t have to pay anything but still had to
Porche M. | First ImpressionsService was quick and questions were answered very quickly. The location seems well maintained and clean.
Shingo B. | First ImpressionsEveryone was friendly, and they respected my time-crunch. I really appreciate their help. Glad to use their services.
Glenn B. | First ImpressionsGracias
Erica L. | Overall ExperienceGreat!
Michelle H. | First ImpressionsLaneesha, the manager at UHAUL at 57th and woodland avenue was AMAZING and so nice and I had a really great experience.
Aran M. | First ImpressionsFriendly staff made the check in process very easy. Facility very clean and neat. Would definitely recommend for storage. I didn't have a need to rent a vehicle so I can't comment on that.
David F. | First ImpressionsVery professional, the workers were very helpful & satisfied all my needs.
Shaniquea P. | First ImpressionsVery good service I wouldn’t change a thing
ROBERT C. | First ImpressionsAnother great customer service experience for me with U-Haul...
Gerald M. | Overall ExperienceIt took the associates 1 hour and 40 minutes to process a storage unit for me. Then the storage was closed so I could not store my items and now I will be canceling the unit.
CRYSTAL D. | First Impressions