Customer Reviews for U-Haul Moving & Storage of King Farm

Clasificación:

5.0

The customer service representative was especially great! I forget his name but just wanted to say he's a good one.

Clasificación:

5.0

Absolutely wonderful customer service! I called the day before my rental to double check that everything was still good, and the gentleman recognized my phone number and had my reservation pulled up before I could even say my name. It was very reassuring that he was on top of it. The truck itself was brand new and drove really nicely. Great experience from start to finish. ¡Gracias!

Clasificación:

5.0

The staff was courteous and helpful.

Clasificación:

5.0

Once again location staff was great. Easy drop off and was hassle free. Uhaul website and reservation process was terrible.

Clasificación:

5.0

Great customer service, very professional.

Clasificación:

1.0

I brought the truck back with the correct amount of gas and I got charge a $31.97 I have pictures that shows.

Clasificación:

5.0

Location was clean and attendants were super nice. Had a nightmare with a previous location with renting a trailer, but this one was easy and they did everything for us. Would definitely recommend this location to everyone.

Clasificación:

5.0

Great service and would recommend to friends and family .

Clasificación:

5.0

Friendly and quick customer service!

Clasificación:

5.0

Very straightforward pickup and return. Knowledgeable people on site. This is a real UHaul site, not some small ancillary site

Clasificación:

5.0

Excellent service! Will rent again!

Clasificación:

4.0

I'm very unhappy. I was supposed to leave the truck with 1/4 tank of gas. It wasn't full. The needle wasn't moving when I was filling it so I overfilled by $20. There should be some compensation when this happens. I was over my estimated mileage and owed an additional $30 so I should have received $20 off since I filled the gas tank. I did bring in my receipt to show the attendant but he didn't do anything for me except charge me more money. Very unsatisfied.

Clasificación:

3.0

The truck was barely roadworthy and unsafe to drive. Brakes where poor, there was 30 degrees of play in the steering wheel and the driver side window did not seal. The 250 mile drive was stressful and unsafe at speeds above 40 MPH. At an odometer reading of 158K miles, I should have known!

Clasificación:

5.0

everything was good, the customer service tech could have been more personable

Clasificación:

1.0

When I showed up the truck was not available I had to wait another 3hours until the truck arrived. Ive used uhaul in the past and they've changed the pick up location the day before your pick up. I'll never use uhaul again. Even if they gave me a free truck.

Clasificación:

5.0

Erfan was great and respectfull, fast and friendly, Truck was ready infront of door to move, when I returned it Erfan was outside and check everything in a few mints. That was awsome. Incompare my last rental in different lication this location provide a great customer services.

Clasificación:

5.0

Great customer service and will definitely rent from again.

Clasificación:

5.0

Very friendly and professional staff. Very easy to work with. Will use again and will recommend to a friend!

Clasificación:

5.0

Absolutely terrific service, thank you.

Clasificación:

2.0

I picked up the truck at 9:45am on Saturday. It was logged as 9am. I returned it 2 days later in NC on Monday at 9:36am. I have photo proof. I got an unfair surcharge of $40. Didn't appreciate the 3g surcharge either. I picked it up with less than half a tank. I tried to peg the level at the last gas station before dropping it off. Perhaps the measurement was right, but trucks should be filled at the beginning so the customer doesn't get nickled and dimed. Will not use U-Haul again if these charges remain.

Clasificación:

1.0

Gasoline instructions are not fare. 50 miles 24$ charged. Does that mean each mile $2 + per milage .99$

Clasificación:

5.0

This has to be the BEST U-HAUL location that I have EVER used. The gentleman (sorry I forgot his name) was very professional, courteous, and helpful. It took less than 10 minutes to sign the papers and get on my way! Upon my return, they met me outside before I had a chance to park, and they quickly disengaged the trailer so I could be on my way. I am only going here for my rentals! FANTASTIC EXPERIENCE 2nd TIME ROUND!

Clasificación:

5.0

Great service in and out!

Clasificación:

5.0

This is a new location that I picked up a trailer. The experience was outstanding quick and easy pick up and drop off I would highly recommend this location

Clasificación:

5.0

Had truck all ready for me in front .. it was easy and the guy was real friendly who checked me in .

Clasificación:

3.0

Check in was terrible. Too much armoral sprayed inside. Sprayed all over inside windshield.

Clasificación:

4.0

Way way way overpriced.

Clasificación:

5.0

The process was smooth and the U-Haul man was very helpful

Clasificación:

5.0

After a nightmare experience at unanimous decision location, they transferred my reservation to this location

Clasificación:

5.0

Great access, great service

Clasificación:

5.0

Very helpful and easy drop off

Clasificación:

5.0

Great operation and suburb manager Thanks

Clasificación:

5.0

I felt this experience very awesome . Doing goodðŸ'ðŸ»

Clasificación:

1.0

The associate tried to overcharge us for gas. When we returned the truck, the associate insisted that the tank was half full. Fortunately, we took a photo of the truck before taking it and the tank was about a quarter full. I believe that was trickery and deliberate.

Clasificación:

4.0

Returning were more quicker and with spacious parking to easily patked. The location was not to far from where we moved.

Clasificación:

5.0

Great manager and always helps me with my rental needs.

Clasificación:

5.0

The salesperson/Uhaul representative was very efficient, and pleasant. Extraordinario servicio al cliente

Clasificación:

4.0

Requesting a 2nd phone number does not make any sense to me. You already have my driver's license and my credit card

Clasificación:

3.0

Excellent drop-off experience, but I was charged an extra day. This is not necessarily their fault, but I was told I had to return my Uhaul by 5 pm (closing time), only to be charged an extra day because I was unaware there was a 12 pm return time.

Clasificación:

5.0

Nothing. I was pleased with customer service. I was given good communication by my check in person on the day I picked up the truck.

Clasificación:

5.0

I have been to several other Uhaul rentals, but this Uhaul had SUPERIOR customer service. The staff came out immediately (as soon as I parked) to greet and hook up the trailer. And, greeted me upon my return before I had parked the car! Great customer!

Clasificación:

5.0

This was a awesome experience. Very helpful and accomodating. Will be back again

Clasificación:

5.0

We rented a vehicle trailer. Everything was excellent. The trailer had brand new tires and new straps. No issues with the rental at all. ðŸ'

Clasificación:

5.0

The person who helped me, Reina, was kind and focused and did her job swiftly. Absolutely perfect.

Clasificación:

5.0

Just keep doing the way you have been doing so far, special thank of your hospitality manager (Erfan), Which I was served perfect with him. Thank you so much for your great service.