Customer Reviews for U-Haul Moving & Storage of King Farm

1,414 comentarios

1355 Piccard Dr Ste 135   Rockville, MD 20850
(Located between W Gude Dr and Redland Blvd just off of Route 270)

(301) 917-3490

Horario

  • Mon–Sat
    8 a. m. - 5 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 917-3490

1355 Piccard Dr Ste 135
Rockville, MD 20850
(Located between W Gude Dr and Redland Blvd just off of Route 270)

Servicios en esta ubicación:

Horario

  • Mon–Sat
    8 a. m. - 5 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excelente atención y servicio

Wen Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica B. 
Clasificación:
5.0

The customer service representative was wonderful! He made sure that we had everything we needed and he was friendly and extremely personable as well as professional!

Wendy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darius B. 
Clasificación:
5.0

Drop off location - Parklawn Drive

CONSTANCE W. 
Clasificación:
5.0

This was one of the best U-Haul stores I've visited

Dupree J. 
Clasificación:
5.0

The U Haul representative who helped me a Piccard Drive was extremely helpful. We were in and out quickly and he confirmed everything in my reservation including that I had insurance. Separately, my first reservation was at the Uhaul at the Exxon at Gude Dr and Frederick road. The associate there was unhelpful and rude. The van I reserved was blocked by a grey honda that the associate said has been sitting there for a week and no one knew where the key was. He said, "cancel your reservation and find one somewhere else." The experience at Gude Drive/Frederick Rd was disappointing and frustrating. I was able to quickly reserve another van at Piccard Dr and my experience at Piccard was excellent.

KARA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

None Safe and more than enough parking space available Very good customer services

Wasihun N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon H. 
Clasificación:
5.0

Great service. Older truck, but seemed well maintained and clean for age of vehicle. Gracias.

James K. 
Clasificación:
5.0

Fantastic service !!! Excellent ! Would definitely recommend and use again

Alan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Godswill O. 
Clasificación:
5.0

Great experience!

Gabriel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiana H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany R. 
Clasificación:
5.0

leave a chocolate on the driver's cushion

steven K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel P. 
Clasificación:
4.0

Person working was personable and courtesy

Lerea L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa D. 
Clasificación:
5.0

The young man is very friendly and thoughtful. You should be proud to have staff like him - sorry did not have time to ask his name.

BINGCHEN D. 
Clasificación:
5.0

This is the best uhaul location I have ever used! Staff and equipment are all GREAT!

Philip D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
5.0

arold was aa first class represenative for U-haul.

Dean T. 
Clasificación:
5.0

Would have preferred the vehicle inspection upon return would have been performed while I was there.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon D. 
Clasificación:
2.0

Truck was very dirty and smelled terrible.

Patrick N. 
Clasificación:
4.0

The truck was visibly dirty.. the front area near & around the radio & where the cupholders are.. The dashboard - you could see the dirt. The steering wheel was also dirty, visibly. But the two men with whom handles my pick uo & drop off were great.

Tambara T. 
Clasificación:
5.0

I suggest any U-Haul traveling over 100 miles, should have a full tank of gas for the customer.

Patricia H. 
Clasificación:
5.0

The manager was very helpful.

Wanda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sina F. 
Clasificación:
3.0

The return process through the app is horrible!

Henrikh K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

One of the head light was off. I saw another U-Haul truck on road - that, too had one head light off.

Akash K. 
Clasificación:
5.0

People very nice and helpful

Elaine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurence R. 
Clasificación:
5.0

I found nothing to criticize.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John J. 
Clasificación:
5.0

We use our rental van as part of our tailgate for every University of Maryland home game ( usually 8 per year). We have over 30,000 people walk by our tailgate each game. Uhaul's information is prominently displayed. We would like to see if we could work with corporate regarding our views of your name and logo and phone #

Joel P. 
Clasificación:
5.0

U-Haul agent was very helpful and friendly .

Thomas C. 
Clasificación:
5.0

Kudos to Dennis of uhaul Piccard store. He made the process so fast and clear. A good customer care associate.

Audie C. 
Clasificación:
5.0

You overcharge me for gas especially I didn't drive for more than 8 miles, 27$ is too much

Mohamed A. 
Clasificación:
5.0

Dennis was very helpful. My husband had accidentally left his phone in the van and it was locked. Luckily Dennis came to work early, I assume, and we were able to recovery my husband's phone. If he wasn't there my poor husband would have been really upset.

Jenny C. 
Clasificación:
5.0

The associate at check-in was professional and immediate in setting up the rental. The location is very convenient.

Ezio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Nothing, the guys there are great and very helpful.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Eric J. 
Clasificación:
5.0

The employee was very friendly, helpful & polite. He assisted me with attaching the trailer & gave me several helpful hints for a trouble-free rental experience. Many thanks for a great overall experience!

Mike E. 
Clasificación:
5.0

Manager was very friendly, courteous and helpful. First time using uhaul but I'll use again if I have a need and have already recommended it to neighbors.

Lynn W. 
Clasificación:
5.0

Great customer service at this location!!

Joel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lasean H. 
Clasificación:
5.0

The staff is friendly and professional. I particularly perfer this location.

Roderick R. 
Clasificación:
4.0

Oil change light was on which was a bit unsettling but I wasn't going far & reported it upon return

Eileen V. 
Clasificación:
5.0

Location, kindness, everything was perfect for me!!

Sun L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xavier C. 
Clasificación:
5.0

This location was quiet and easy to get into and out of!

Tyler H. 
Clasificación:
5.0

Feel more comfortable to come to U-Haul place instead of a gas station.

Kirkor K. 
Clasificación:
4.0

Staff are very professional and friendly.

Francis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammad G. 
Clasificación:
4.0

They did not check in my vehicle and rented supplies while were we there. This can leave some differnces of opinion should there be any discrepancies.

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chau N. 
Clasificación:
5.0

Good people hard working individuals

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy G. 
Clasificación:
5.0

These guys are alway great. Easy every time.

Sina F. 
Clasificación:
5.0

Everything was great! Professional and friendly service. Nothing to suggest.

Suzanne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
5.0

The rep working at this location was probably the coolest I've met

Joseph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valene P. 
Clasificación:
3.0

When I got to the return location noted in my contract, I was disappointed/frustrated that lot associate told me there was no room at that location (as I looked at numerous empty parking spaces) for my return and that I would have to return the van at another location 15 minutes away. I spoke with the manager, who said they would find a way to squeeze the van into their location.

Martin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sina F. 
Clasificación:
5.0

Great service the staff was very friendly and took the time to explain everything

marta M. 
Clasificación:
1.0

They charged me extra and never told me before

David M. 
Clasificación:
4.0

I'm so happy thank you so much

AliouneBadara D. 
Clasificación:
5.0

Everything was explained to be me before I had picked up the Truck. I had additional questions after picking up the vehicle and I had to call the store. It was explained to me clearly again. I highly recommend the Kings Farm Rockville, MD location.

Kim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanaz R. 
Clasificación:
5.0

I've always been pleased with the customer service at this location. The equipment is always clean and well maintained and I've never had a negative experience at this location. Everything is fine at this location.

Nathaniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry B. 
Clasificación:
5.0

Everything was fine. Anthony at the front desk was very helpful and professional.

Udith M. 
Clasificación:
5.0

Easy parking A+

Alex M. 
Clasificación:
5.0

Vehicle was available at appropriate time and cost was consistent with contract. No hidden fees or disputes over gas charges, vehicle condition, etc. Tank was only half full upon pick up which was a little inconvenient but I returned it at the same level. Vehicle ran fine but windshield was pretty dirty so that was the main reason behind my negative answer above. Tire pressure was a little low in all tires but too bad. Fluid levels were all appropriately maintained. I used mobile check-in and drop-off on the U-Haul app which was inconvenient and time consuming. Many errors with connectivity and location verification. And need for additional documentation was cumbersome at check-in --e.g., passport, residential lease, employer verification or reference from a colleague. This could have been done when initially reserving the vehicle as well as taking license photos. Will be a great process if it ever gets sufficiently streamlined.

David E. 
Clasificación:
5.0

Thanks awesome!

ANN Q. 
Clasificación:
5.0

Hi everyone was very polite,professional,

Roy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin J. 
No se han enviado comentarios para esta ubicación.

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