El cliente no dejó un comentario.Mehdi T.
Customer Reviews for U-Haul Moving & Storage of King Farm
Rockville, MD 20850
(Located between W Gude Dr and Redland Blvd just off of Route 270)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Yu H.
The customer service representative was especially great! I forget his name but just wanted to say he's a good one.Philip S.
El cliente no dejó un comentario.Hossein Z.
Absolutely wonderful customer service! I called the day before my rental to double check that everything was still good, and the gentleman recognized my phone number and had my reservation pulled up before I could even say my name. It was very reassuring that he was on top of it. The truck itself was brand new and drove really nicely. Great experience from start to finish. ¡Gracias!Jacqueline B.
The staff was courteous and helpful.Jonathan G.
Once again location staff was great. Easy drop off and was hassle free. Uhaul website and reservation process was terrible.EINOR T J.
Great customer service, very professional.Lawrence S.
El cliente no dejó un comentario.Travis D.
El cliente no dejó un comentario.Kweise M.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.William D.
I brought the truck back with the correct amount of gas and I got charge a $31.97 I have pictures that shows.LEROY B.
Location was clean and attendants were super nice. Had a nightmare with a previous location with renting a trailer, but this one was easy and they did everything for us. Would definitely recommend this location to everyone.Luisandres S.
Great service and would recommend to friends and family .ouamar D.
El cliente no dejó un comentario.Faqir A.
El cliente no dejó un comentario.marc W.
Friendly and quick customer service!John C.
El cliente no dejó un comentario.SHELLIE S.
Very straightforward pickup and return. Knowledgeable people on site. This is a real UHaul site, not some small ancillary siteAndrew S.
El cliente no dejó un comentario.Maury B.
Excellent service! Will rent again!Reza M.
El cliente no dejó un comentario.NATASHA W.
I'm very unhappy. I was supposed to leave the truck with 1/4 tank of gas. It wasn't full. The needle wasn't moving when I was filling it so I overfilled by $20. There should be some compensation when this happens. I was over my estimated mileage and owed an additional $30 so I should have received $20 off since I filled the gas tank. I did bring in my receipt to show the attendant but he didn't do anything for me except charge me more money. Very unsatisfied.JENNIFER S.
El cliente no dejó un comentario.KEVIN M.
El cliente no dejó un comentario.Thomas D.
The truck was barely roadworthy and unsafe to drive. Brakes where poor, there was 30 degrees of play in the steering wheel and the driver side window did not seal. The 250 mile drive was stressful and unsafe at speeds above 40 MPH. At an odometer reading of 158K miles, I should have known!Anthony T.
El cliente no dejó un comentario.luis O.
everything was good, the customer service tech could have been more personableFELECIAGAIL FITZ S.
El cliente no dejó un comentario.Rory E.
When I showed up the truck was not available I had to wait another 3hours until the truck arrived. Ive used uhaul in the past and they've changed the pick up location the day before your pick up. I'll never use uhaul again. Even if they gave me a free truck.Matthew W.
Erfan was great and respectfull, fast and friendly, Truck was ready infront of door to move, when I returned it Erfan was outside and check everything in a few mints. That was awsome. Incompare my last rental in different lication this location provide a great customer services.Farzad N.
El cliente no dejó un comentario.Matthew P.
El cliente no dejó un comentario.Thomas T.
Great customer service and will definitely rent from again.Robert M.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Stren Etty F.
El cliente no dejó un comentario.Christian T.
Very friendly and professional staff. Very easy to work with. Will use again and will recommend to a friend!Viktor T.
El cliente no dejó un comentario.remigus O.
Absolutely terrific service, thank you.Jacob K.
El cliente no dejó un comentario.LINDA R.
I picked up the truck at 9:45am on Saturday. It was logged as 9am. I returned it 2 days later in NC on Monday at 9:36am. I have photo proof. I got an unfair surcharge of $40. Didn't appreciate the 3g surcharge either. I picked it up with less than half a tank. I tried to peg the level at the last gas station before dropping it off. Perhaps the measurement was right, but trucks should be filled at the beginning so the customer doesn't get nickled and dimed. Will not use U-Haul again if these charges remain.Holden H.
El cliente no dejó un comentario.Ernest F.
Gasoline instructions are not fare. 50 miles 24$ charged. Does that mean each mile $2 + per milage .99$Rajasekaran K.
This has to be the BEST U-HAUL location that I have EVER used. The gentleman (sorry I forgot his name) was very professional, courteous, and helpful. It took less than 10 minutes to sign the papers and get on my way! Upon my return, they met me outside before I had a chance to park, and they quickly disengaged the trailer so I could be on my way. I am only going here for my rentals! FANTASTIC EXPERIENCE 2nd TIME ROUND!Parshotam S.
Great service in and out!Peter S.
El cliente no dejó un comentario.Ardavan R.
This is a new location that I picked up a trailer. The experience was outstanding quick and easy pick up and drop off I would highly recommend this locationJoseph K.
Had truck all ready for me in front .. it was easy and the guy was real friendly who checked me in .Lori R.
Check in was terrible. Too much armoral sprayed inside. Sprayed all over inside windshield.JEFFREY W.
El cliente no dejó un comentario.Federica T.
Way way way overpriced.Fallon W.
The process was smooth and the U-Haul man was very helpfulGreater Grace C.
After a nightmare experience at unanimous decision location, they transferred my reservation to this locationAnthony W.
El cliente no dejó un comentario.Avijeet C.
Great access, great serviceGINO M.
Very helpful and easy drop offLINDSAY E.
Great operation and suburb manager ThanksJohn M.
I felt this experience very awesome . Doing goodðŸ'ðŸ»Kamaljeet K.
El cliente no dejó un comentario.Jonathan C.
El cliente no dejó un comentario.Sermphong B.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.Paulus W.
El cliente no dejó un comentario.Shauna F.
El cliente no dejó un comentario.Dapo O.
El cliente no dejó un comentario.Rene M.
El cliente no dejó un comentario.Brandon W.
The associate tried to overcharge us for gas. When we returned the truck, the associate insisted that the tank was half full. Fortunately, we took a photo of the truck before taking it and the tank was about a quarter full. I believe that was trickery and deliberate.Pamela C.
Returning were more quicker and with spacious parking to easily patked. The location was not to far from where we moved.Ferdinand V.
El cliente no dejó un comentario.Matthew R.
El cliente no dejó un comentario.MARY N.
Great manager and always helps me with my rental needs.John M.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Shahariar I.
The salesperson/Uhaul representative was very efficient, and pleasant. Extraordinario servicio al clienteLatwaun G.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Christopher Snea S.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.desirae F.
El cliente no dejó un comentario.Nicholas S.
El cliente no dejó un comentario.Joel P.
El cliente no dejó un comentario.Michael H.
Requesting a 2nd phone number does not make any sense to me. You already have my driver's license and my credit cardKenji W.
Excellent drop-off experience, but I was charged an extra day. This is not necessarily their fault, but I was told I had to return my Uhaul by 5 pm (closing time), only to be charged an extra day because I was unaware there was a 12 pm return time.Charles D.
El cliente no dejó un comentario.Richard Y.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Sean M.
Nothing. I was pleased with customer service. I was given good communication by my check in person on the day I picked up the truck.Deena B.
I have been to several other Uhaul rentals, but this Uhaul had SUPERIOR customer service. The staff came out immediately (as soon as I parked) to greet and hook up the trailer. And, greeted me upon my return before I had parked the car! Great customer!Parshotam S.
El cliente no dejó un comentario.TERENCE S.
This was a awesome experience. Very helpful and accomodating. Will be back againCyrus A.
We rented a vehicle trailer. Everything was excellent. The trailer had brand new tires and new straps. No issues with the rental at all. ðŸ'Timothy D.
El cliente no dejó un comentario.Mable W.
El cliente no dejó un comentario.Jeff B.
The person who helped me, Reina, was kind and focused and did her job swiftly. Absolutely perfect.Silas T.
El cliente no dejó un comentario.Navon B.
Just keep doing the way you have been doing so far, special thank of your hospitality manager (Erfan), Which I was served perfect with him. Thank you so much for your great service.Ebrahim K.
El cliente no dejó un comentario.David M.
I went to a Uhaul place before this and it was disgusting. This was exceptionally clean. The truck was clean and smelled fresh. Person at the counter knowledgeable. Amazing customer service.Ahmed A.