Customer Reviews for U-Haul Moving & Storage of Kenner

938 comentarios

2828 Marietta St   Kenner, LA 70062
(At the corner of Marrietta St and Veterans directly behind Tire Kingdom)

(504) 468-3444

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(504) 468-3444

2828 Marietta St
Kenner, LA 70062
(At the corner of Marrietta St and Veterans directly behind Tire Kingdom)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD N. 
Clasificación:
5.0

Nothing I can see the people was polite and friendly and very helpful thank you.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATRICIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUNETTE J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WANDA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
3.0

Agent changed my drop off information on my reservation and I had to spend 15 minutes trying to return the equipment due to her error.

NICK C. 
Clasificación:
5.0

Excellent service 👏 👍

Juan D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW W. 
Clasificación:
3.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEQUANA L. 
Clasificación:
5.0

Frank was friendly and helpful.

LESLIE K. 
Clasificación:
5.0

Franklin was very kind and friendly when I picked up the truck. He explained the process in a clear way that I understood.

ALEJANDRA M. 
Clasificación:
5.0

Great people very efficient

ERIK D. 
Clasificación:
1.0

El cliente no dejó un comentario.

KIMBERLY W. 
Clasificación:
5.0

I reserved a 6x12 trailer , When I got there they did not have one so I settled for a 5x8 (extremely old and small for moving my furniture) U Haul equipment was never this for rental. I was the girl that made the reservation at fault not Franklin at Marietta in Kenner.

EUGENE M. 
Clasificación:
4.0

Don't know everything was what I expected

MIGUEL E. 
Clasificación:
1.0

The associates working at this location were rude and had poor customer service. They should be replaced. The location right up the street on Veterans Blvd. is much better. The folks down there are very nice and professional. I will NEVER be back to this location.

Christina M. 
Clasificación:
5.0

I had a great experience both picking up and dropping off the trailer - super nice staff, trailer was ready to go when I arrived and checking back in was super quick and easy. We will definitely rent from this location again!!

STEPHEN S. 
Clasificación:
5.0

Everything was great.

Carvin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THREE SPRINGS B. 
Clasificación:
5.0

Felicidades por su buena atención y el personal muy atento y servicial gracias

Huvert O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica G. 
Clasificación:
1.0

Reserved storage on website, arrived to find that the unit was not available.

Marcus L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LIONEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRES O. 
Clasificación:
5.0

Great place!

MELANIE C.  |  Overall Experience 
Clasificación:
5.0

Thanks everything was excellent

SHANTA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVONA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zinaidia J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CALDERON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA E. 
Clasificación:
3.0

It was close to impossible to speak with someone on the phone due to only 1 person in the office. Also I was.not given adequate instructions on how to get the moving blankets. I thought they were in the truck. Not.

Casey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARNELL R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kathy W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARD H. 
Clasificación:
5.0

The service was excellent

Carlos C. 
Clasificación:
5.0

Mrs Dawn is very friendly and professional with customers I felt very welcome with the way she is with the customer service. I will definitely recommend this store just because the way she treats her customers .

Pedro V.  |  First Impressions 
Clasificación:
3.0

Access code did not work . Had to let into the building by a worker . Alarm keeps going off . Still have no access code

Bertilia B.  |  Online Move In 
Clasificación:
1.0

Okay for one I made a reservation long before the day I was going to need the truck your employee called me the morning of maybe an hour before I was already supposed to be up there to cancel my reservation I was already on my way up there so I didn't get the phone call how can you do that to someone I had everything set up for that day to move in advance and the day of y'all ruined my whole moving situation since I was already there I got lucky and they had one small tiny truck that they only wanted to let me have for 4 hours then it took me longer than that so they way overcharged me I complained of course and got some of my money back but I am very disappointed and I think I should have been more than just taking off what you tried to overcharge me that is bad business I will never recommend U-Haul to anyone

BRANDON B. 
Clasificación:
5.0

My daughter was moving and she didn't reserve the u haul, but this location was very helpful and understanding the situation I was in, the employee was very helpful, had no problems here, will recommend this location to all my friends

CYNTHIA S. 
Clasificación:
1.0

I would not recommend this property. We arrived after nearly 1000 mile relocation and the location sold me a unit that they didn't have available, nor did they have any available units. The man was extremely unhelpful.I had paperwork that said I could return the truck + tow to that location and he had no record only after we unhitched the tow from the truck. He said he needed to hook it back up as he couldn't accept it, but he couldn't help bc he didn't know how to do it. After a call to a number, they got me a different storage location and a truck drop off, but allowed me to keep the tow at 2828 Marietta, he said that he needed my truck and I couldn't change locations. Unfortunately my experience continues to get worse, I would like a member of customer service to reach out to me so I can discuss this awful experience.

Hernan B. 
Clasificación:
5.0

Everyone was very helpful!

Leif N.  |  First Impressions 
Clasificación:
5.0

Amazing staff

Kenetra A. 
Clasificación:
5.0

Staff is awesome and friendly. Pick up and return was easy.

Dane Q. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dontell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M.  |  First Impressions 
Clasificación:
5.0

Everything was just great

ERNEST J. 
Clasificación:
4.0

El cliente no dejó un comentario.

tracy B. 
Clasificación:
4.0

have more trailers to meet my needs

RAUL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monteria I. 
Clasificación:
5.0

El cliente no dejó un comentario.

mohan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA L. 
Clasificación:
1.0

I rented a van for a week to pick to pick up equipment in atlanta. The equipment was not ready when it was suppose to be so i returned the van one day later with out going any where. i stopped and put two gallons of gas in it because i did drive it 12 miles. I was suppose to return it with the same amount of gas when it had more in it then when I pick it up. i was told it had 7/8 tank when i had pictures of what was in the tank. i told her she was wrong and she told me I was wrong when used the app to show what was in tank. She just said I wrong and we used the app wrong and we did everything. What i did wrong was to go to u-haul to rent a truck. Ill Never do that again!

Steve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODDY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

jacqui w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

danielle D. 
Clasificación:
5.0

Super people made the experience 1st class. Rent here.

Erik D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANNA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

bruce h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANNA C. 
Clasificación:
5.0

And I have enjoyed the experience with uhaul working with me in different times and had very good patient very good staff polite and professional great job keep it up .

Kenneth O.  |  Overall Experience 
Clasificación:
5.0

Great customer service & good vehicles!

JORGE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

NNEKA E.  |  First Impressions 
Clasificación:
5.0

There's Nothing About Location That Needs Improvement To Me, I Rent Here Monthly And The Timing And Service Is Excellent. This Location Is Totally Perfect. ⭐⭐⭐⭐⭐ ðŸ'

TORRENCE W. 
Clasificación:
3.0

Better trucks because engine light was on it kept pulling and will I hits brakes I could have had a accident .And the truck could have stop on me for that Uhaul truck I had was terrible I would not recommend that location to no more I was so scare driving that truck and it was not clean when I received it very poor clean not to much of gas and when I return it back he telling me is it clean I told him when I received it was dirty in and out of that truck really was not satisfied for me to pay for I need a refund or some of my money because of your uhaul truck I could have a accident I never experience that and I always a customer to your I feel like I should have a refundable

LIZA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessika C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Giovanni O. 
Clasificación:
3.0

Get some dollys.

JONATHAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Davanna C.  |  First Impressions 
Clasificación:
4.0

The $19.95 plastered on the side of the trucks is very misleading - once mileage was factored in, a 10' truck cost me $460 + $110 in gas. Also, the online check-in and smartphone pick up took 40 minutes between waiting for someone to remotely authorize my rental and then waiting in line inside for the key... that's right, even with the online, smartphone pick up option you still have to wait in line and deal with employees to get your rental. Do your homework and do the math before renting, it might not be worth it.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER W. 
Clasificación:
5.0

Good customer service

CORELLA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEMON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA B. 
Clasificación:
5.0

Thanks !

SHANTELL B.  |  First Impressions 
Clasificación:
5.0

Dawn was very knowledgeable and helpful!

Monty L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS R. 
Clasificación:
3.0

Help those who don't have email on their phone to be able to return vehicle more easier, especially if they have any concerns about any new charges applied to their credit card.

VIRGIE H. 
Clasificación:
4.0

My U haul sounded like the muffler had problems and the engine light was on but it drove okay

DONNA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RENE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

This location needs to make sure that the trucks are in good working condition before renting them out. My truck ran horrible for my one way rental which was about 8 hours. I could tell no maintenance was done on this vehicle. The truck pulled to one side the whole trip and was jarring the entire time. Even the wipers were worn out.

ALAINA T. 
Clasificación:
4.0

This was my first experience, therefore I can't say or compare one visit to another. The staff of women operating the site were very helpful and friendly.

CAROLYN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE M. 
Clasificación:
5.0

Dawn, the young lady at this location was very well organized and very friendly and helpful.

FRED N. 
Clasificación:
2.0

The girl checking the vehicle in was way too finicky. She found a tiny scratch on the top of the hood of the van near the windshield which was LESS than 1/4” long and accused me of doing it saying that it was my responsibility to have found it when I walked around the van when I took it out earlier that morning. No employee walked around to check the vehicle with me nor could they show any evidence that the mark had not been there before I picked it up. If UHaul is going to be that finicky when checking a vehicle in then they need to require that an employee do the walk around like the car rental companies do. Fortunately, the manager thought the girl had gone to far and disallowed her claim but this is NOT a way to keep customers. BTW, I had the additional insurance so this should never have been an issue. Because of this incident, I am rating this place below average. Everything else was fine.

KAREN B. 
Clasificación:
5.0

Nothing. The girls were great and friendly.

ALFRED V. 
Clasificación:
3.0

The truck I rented had a bad starter so I had to keep it running the entire move, which meant I had to replace a lot of fuel

Bryce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBYN J. 
Clasificación:
1.0

Very rude customer service representative, didn't explain why I was charged an extra $247 just told me to check with the pick up location

FATOU N. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN Y. 
Clasificación:
1.0

El cliente no dejó un comentario.

NAKYEA H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sophi G. 
Clasificación:
1.0

Location said it opened at 7am, I arrived at 7:05 all lights off and still locked until 7:15, the rental I was given had 1/4 tank of gas, which wasn't a problem with how far I needed it for but U-Haul charges a $30 service fee if brought back below a 1/4 of a tank. Almost like it was setup that way hmm. Check engine light was on in the truck. And to top it all off when I go to turn the truck in there was a syringe ðŸ'‰ that a junkie had thrown on the ground on their property right next to where I turned the truck in. 100% would not use this location again. Cost me $107 to rent a 15' truck for a couple hours and drive 30ish miles

Arthur A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DINORA R. 
Clasificación:
1.0

Service suck and you fuck over people and cheating them doing their bad time or downfall .clean the truck put the gas back where I found it brought the truck back on time still got f***** over

Roslyn G. 
Clasificación:
4.0

I'm on the phone as I'm writing this with y'all customer service number to dispute the fact that UHaul is charging me $36 for fuel fee and gas ,that was never there when I pick up this truck,the lady clearly explained that it was showing 1/4 of a tank but only had 1/8 ,so make sure I take a picture ,witch i did during the original inspection so y'all sure have that on file ,but when I got my final receipt y'all charging me $36 , that's why I'm disputing this here and again i been on hold for all most 20 minutes now !!

JOSE H. 
Clasificación:
3.0

I was charges $7 for a utility dolly that wasn't provided after the manager said he would remove it from my charges because it wasn't there.

Lionel I. 
Clasificación:
5.0

Easy & convenient pick up & drop off . Would definitely recommend!!

Danica M. 
Clasificación:
5.0

The U haul rep was very profrssional.

DONNA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer K. 
Clasificación:
5.0

Clean the inside of the truck a little better

Desi C. 
Clasificación:
1.0

This location was very unorganized. This location told me that my online reservation could not be honored. They were not knowledgeable about the online booking process.

April S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Conchitta C. 
Clasificación:
1.0

Worst customer service I've had. Ignoring customers not just me. Got me Waiting for too long 10 am until 3:30 pm for nothing. Providing incompetent support. The whole staff were not professional at all. She had a gun with her which is totally unnecessary.

Lorens P. 
Clasificación:
5.0

Owner was so sweet and helpful! Definitely recommend this location!! Very organized and easy, in and out transaction. Got the truck back to her right after we finished moving so she could rent it out to another quicker.

JOSEPH J. 
Clasificación:
5.0

They need more space due to storage damage to park.

ALVIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherelyn R.  |  First Impressions 
Clasificación:
4.0

Maintenance did not replace light in front of Unit Besides that everything else was good

Kenneth O.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful and we were in and out quickly thanks!!

Brett R. 
Clasificación:
5.0

Nada

KATRINA J. 
Clasificación:
5.0

They are great and helpful

Larhonda J.  |  First Impressions 
Clasificación:
5.0

Staff very professional and friendly.

Kenneth C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michshawrn T.  |  Online Move In 
Clasificación:
2.0

I asked for the largest storage available and I was promised that. I paid $195.20 total. I received medium storage that I could not fit all my belongings in. I need a refund and to be billed the correct price of the storage Lois Sandifer

Lois S.  |  Online Move In 
Clasificación:
4.0

The staff is very courteous!

Alma V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin N.  |  First Impressions 
Clasificación:
2.0

I reserved a unit online, and recieved a confirmation email that guaranteed my unit and price. Lucky i called on my way in to find out my unit was no longer available, and that i needed to get a larger one. I had to pay more for the unit, when i should have only had to pay for the amount agreed to in the contract. I have heard others who had similar issues with this location giving away reserved units. If you are going to make a promise to a customer, you should keep it.

Robert G.  |  First Impressions 
Clasificación:
5.0

Just awesome ladies

NICOLE F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Quanetta I.  |  Online Move In 
Clasificación:
5.0

i'll comment within the 14 days after the review has been sent. Gracias.

ALLEN KEITH P.  |  First Impressions 
Clasificación:
5.0

Keep providing excellent service.

ROY P.  |  First Impressions 
Clasificación:
5.0

Employees at your location are extremely friendly and they make the details very transparent.

Geraldlynn P.  |  First Impressions 
Clasificación:
5.0

Deanna was very friendly as well as professional. the fscilty was clean and I am very pleased with my unit.

Arc B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone D.  |  First Impressions 
Clasificación:
5.0

Manager and staff very efficient and helpful. Will recommend.

Maria Del Socorro R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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