Customer Reviews for U-Haul Moving & Storage of Kenner

903 reviews

2828 Marietta St   Kenner, LA 70062
(At the corner of Marrietta St and Veterans directly behind Tire Kingdom)

(504) 468-3444

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(504) 468-3444

2828 Marietta St
Kenner, LA 70062
(At the corner of Marrietta St and Veterans directly behind Tire Kingdom)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Kathy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERARD H. 
Rating:
5.0

The service was excellent

Carlos C. 
Rating:
5.0

Mrs Dawn is very friendly and professional with customers I felt very welcome with the way she is with the customer service. I will definitely recommend this store just because the way she treats her customers .

Pedro V.  |  First Impressions 
Rating:
3.0

Access code did not work . Had to let into the building by a worker . Alarm keeps going off . Still have no access code

Bertilia B.  |  Online Move In 
Rating:
1.0

Okay for one I made a reservation long before the day I was going to need the truck your employee called me the morning of maybe an hour before I was already supposed to be up there to cancel my reservation I was already on my way up there so I didn't get the phone call how can you do that to someone I had everything set up for that day to move in advance and the day of y'all ruined my whole moving situation since I was already there I got lucky and they had one small tiny truck that they only wanted to let me have for 4 hours then it took me longer than that so they way overcharged me I complained of course and got some of my money back but I am very disappointed and I think I should have been more than just taking off what you tried to overcharge me that is bad business I will never recommend U-Haul to anyone

BRANDON B. 
Rating:
5.0

My daughter was moving and she didn't reserve the u haul, but this location was very helpful and understanding the situation I was in, the employee was very helpful, had no problems here, will recommend this location to all my friends

CYNTHIA S. 
Rating:
1.0

I would not recommend this property. We arrived after nearly 1000 mile relocation and the location sold me a unit that they didn't have available, nor did they have any available units. The man was extremely unhelpful.I had paperwork that said I could return the truck + tow to that location and he had no record only after we unhitched the tow from the truck. He said he needed to hook it back up as he couldn't accept it, but he couldn't help bc he didn't know how to do it. After a call to a number, they got me a different storage location and a truck drop off, but allowed me to keep the tow at 2828 Marietta, he said that he needed my truck and I couldn't change locations. Unfortunately my experience continues to get worse, I would like a member of customer service to reach out to me so I can discuss this awful experience.

Hernan B. 
Rating:
5.0

Everyone was very helpful!

Leif N.  |  First Impressions 
Rating:
5.0

Amazing staff

Kenetra A. 
Rating:
5.0

Staff is awesome and friendly. Pick up and return was easy.

Dane Q. 
Rating:
3.0

Customer did not leave a comment.

Dontell H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M.  |  First Impressions 
Rating:
5.0

Everything was just great

ERNEST J. 
Rating:
4.0

Customer did not leave a comment.

tracy B. 
Rating:
4.0

have more trailers to meet my needs

RAUL C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Gina C. 
Rating:
5.0

Customer did not leave a comment.

Monteria I. 
Rating:
5.0

Customer did not leave a comment.

mohan G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA L. 
Rating:
1.0

I rented a van for a week to pick to pick up equipment in atlanta. The equipment was not ready when it was suppose to be so i returned the van one day later with out going any where. i stopped and put two gallons of gas in it because i did drive it 12 miles. I was suppose to return it with the same amount of gas when it had more in it then when I pick it up. i was told it had 7/8 tank when i had pictures of what was in the tank. i told her she was wrong and she told me I was wrong when used the app to show what was in tank. She just said I wrong and we used the app wrong and we did everything. What i did wrong was to go to u-haul to rent a truck. Ill Never do that again!

Steve C. 
Rating:
5.0

Customer did not leave a comment.

RODDY O. 
Rating:
5.0

Customer did not leave a comment.

jacqui w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

danielle D. 
Rating:
5.0

Super people made the experience 1st class. Rent here.

Erik D. 
Rating:
5.0

Customer did not leave a comment.

DEANNA C. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY R. 
Rating:
4.0

Customer did not leave a comment.

Brittany J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUIS B. 
Rating:
5.0

Customer did not leave a comment.

ELLA B. 
Rating:
4.0

Customer did not leave a comment.

bruce h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEANNA C. 
Rating:
5.0

And I have enjoyed the experience with uhaul working with me in different times and had very good patient very good staff polite and professional great job keep it up .

Kenneth O.  |  Overall Experience 
Rating:
5.0

Great customer service & good vehicles!

JORGE S. 
Rating:
4.0

Customer did not leave a comment.

NNEKA E.  |  First Impressions 
Rating:
5.0

There's Nothing About Location That Needs Improvement To Me, I Rent Here Monthly And The Timing And Service Is Excellent. This Location Is Totally Perfect. ⭐⭐⭐⭐⭐ ðŸ'

TORRENCE W. 
Rating:
3.0

Better trucks because engine light was on it kept pulling and will I hits brakes I could have had a accident .And the truck could have stop on me for that Uhaul truck I had was terrible I would not recommend that location to no more I was so scare driving that truck and it was not clean when I received it very poor clean not to much of gas and when I return it back he telling me is it clean I told him when I received it was dirty in and out of that truck really was not satisfied for me to pay for I need a refund or some of my money because of your uhaul truck I could have a accident I never experience that and I always a customer to your I feel like I should have a refundable

LIZA H. 
Rating:
5.0

Customer did not leave a comment.

Jessika C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Giovanni O. 
Rating:
3.0

Get some dollys.

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

Gloria W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Davanna C.  |  First Impressions 
Rating:
4.0

The $19.95 plastered on the side of the trucks is very misleading - once mileage was factored in, a 10' truck cost me $460 + $110 in gas. Also, the online check-in and smartphone pick up took 40 minutes between waiting for someone to remotely authorize my rental and then waiting in line inside for the key... that's right, even with the online, smartphone pick up option you still have to wait in line and deal with employees to get your rental. Do your homework and do the math before renting, it might not be worth it.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
3.0

Customer did not leave a comment.

Fallon H.  |  Overall Experience 
Rating:
5.0

Good customer service

CORELLA T. 
Rating:
5.0

Customer did not leave a comment.

JEMON W. 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
5.0

Thanks !

SHANTELL B.  |  First Impressions 
Rating:
5.0

Dawn was very knowledgeable and helpful!

Monty L. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
3.0

Help those who don't have email on their phone to be able to return vehicle more easier, especially if they have any concerns about any new charges applied to their credit card.

VIRGIE H. 
Rating:
4.0

My U haul sounded like the muffler had problems and the engine light was on but it drove okay

DONNA H. 
Rating:
4.0

Customer did not leave a comment.

RENE C. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

This location needs to make sure that the trucks are in good working condition before renting them out. My truck ran horrible for my one way rental which was about 8 hours. I could tell no maintenance was done on this vehicle. The truck pulled to one side the whole trip and was jarring the entire time. Even the wipers were worn out.

ALAINA T. 
Rating:
4.0

This was my first experience, therefore I can't say or compare one visit to another. The staff of women operating the site were very helpful and friendly.

CAROLYN S. 
Rating:
5.0

Customer did not leave a comment.

LISA K. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

Dawn, the young lady at this location was very well organized and very friendly and helpful.

FRED N. 
Rating:
2.0

The girl checking the vehicle in was way too finicky. She found a tiny scratch on the top of the hood of the van near the windshield which was LESS than 1/4” long and accused me of doing it saying that it was my responsibility to have found it when I walked around the van when I took it out earlier that morning. No employee walked around to check the vehicle with me nor could they show any evidence that the mark had not been there before I picked it up. If UHaul is going to be that finicky when checking a vehicle in then they need to require that an employee do the walk around like the car rental companies do. Fortunately, the manager thought the girl had gone to far and disallowed her claim but this is NOT a way to keep customers. BTW, I had the additional insurance so this should never have been an issue. Because of this incident, I am rating this place below average. Everything else was fine.

KAREN B. 
Rating:
4.0

Customer did not leave a comment.

Herve J.  |  Overall Experience 
Rating:
5.0

Nothing. The girls were great and friendly.

ALFRED V. 
Rating:
1.0

Customer did not leave a comment.

Arwillder H.  |  Overall Experience 
Rating:
3.0

I rented for over a year and the Storage hall area was always open and anyone can get access. Lights were off halfway down the hall sometimes. Due to hurricane and power outage, the storage was damp and have strong smell of molds for weeks. Boxes were crushed inside the storage with weights on top due to humidity and had smell of molds. I had no other issues other than alarm sounded every time the storage was opened, annoying. Other than that, it was normally quiet and clean. Should fix the building alarm so only appropriate people can get access. Could be better overall.

John J.  |  Overall Experience 
Rating:
3.0

The truck I rented had a bad starter so I had to keep it running the entire move, which meant I had to replace a lot of fuel

Bryce W. 
Rating:
5.0

Customer did not leave a comment.

ROBYN J. 
Rating:
1.0

Very rude customer service representative, didn't explain why I was charged an extra $247 just told me to check with the pick up location

FATOU N. 
Rating:
5.0

Customer did not leave a comment.

STEVEN Y. 
Rating:
1.0

Customer did not leave a comment.

NAKYEA H. 
Rating:
3.0

Customer did not leave a comment.

Sophi G. 
Rating:
1.0

Location said it opened at 7am, I arrived at 7:05 all lights off and still locked until 7:15, the rental I was given had 1/4 tank of gas, which wasn't a problem with how far I needed it for but U-Haul charges a $30 service fee if brought back below a 1/4 of a tank. Almost like it was setup that way hmm. Check engine light was on in the truck. And to top it all off when I go to turn the truck in there was a syringe ðŸ'‰ that a junkie had thrown on the ground on their property right next to where I turned the truck in. 100% would not use this location again. Cost me $107 to rent a 15' truck for a couple hours and drive 30ish miles

Arthur A. 
Rating:
1.0

Customer did not leave a comment.

PAULA R.  |  Overall Experience 
Rating:
5.0

Love them there . Very nice & care about your needs ! 100/10

Christopher P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA P. 
Rating:
5.0

Customer did not leave a comment.

DINORA R. 
Rating:
1.0

Service suck and you fuck over people and cheating them doing their bad time or downfall .clean the truck put the gas back where I found it brought the truck back on time still got f***** over

Roslyn G. 
Rating:
4.0

I'm on the phone as I'm writing this with y'all customer service number to dispute the fact that UHaul is charging me $36 for fuel fee and gas ,that was never there when I pick up this truck,the lady clearly explained that it was showing 1/4 of a tank but only had 1/8 ,so make sure I take a picture ,witch i did during the original inspection so y'all sure have that on file ,but when I got my final receipt y'all charging me $36 , that's why I'm disputing this here and again i been on hold for all most 20 minutes now !!

JOSE H. 
Rating:
3.0

I was charges $7 for a utility dolly that wasn't provided after the manager said he would remove it from my charges because it wasn't there.

Lionel I. 
Rating:
1.0

The manager is very rude and ugly to customers. I experienced it seen her with others. The way she talks to people. VERY RUDE. VERY UNPROFESSIONAL

Dona V.  |  Overall Experience 
Rating:
5.0

Easy & convenient pick up & drop off . Would definitely recommend!!

Danica M. 
Rating:
5.0

The U haul rep was very profrssional.

DONNA G. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
4.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Clean the inside of the truck a little better

Desi C. 
Rating:
1.0

This location was very unorganized. This location told me that my online reservation could not be honored. They were not knowledgeable about the online booking process.

April S. 
Rating:
4.0

Customer did not leave a comment.

Conchitta C. 
Rating:
1.0

Worst customer service I've had. Ignoring customers not just me. Got me Waiting for too long 10 am until 3:30 pm for nothing. Providing incompetent support. The whole staff were not professional at all. She had a gun with her which is totally unnecessary.

Lorens P. 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
3.0

Deanna and her staff were very helpful. The experience that was not good came from the Contractors that demolished all of our belongings after Hurricane Ida to the point that even if anything was salvageable - it got destroyed by the bulldozers when discarded into piles of rubble in the rain and then extreme heat. When i did the renters insurance and was advised 1000, 5000 or 10,000i though that was the deductible and choose the 1000. I lost entire living room kitchens and two bedrooms of furniture which is way more than 1000. I pray that the next time someone rents, that the insurance is explained better than it was to me. The insurance company will only cover the $1000. Please send the name of the Contractor Team that demolished all the belongings so I can submit request for compensation from them. Marissa.leal@intralox.com 501-760-8551

marissa l.  |  Overall Experience 
Rating:
5.0

Owner was so sweet and helpful! Definitely recommend this location!! Very organized and easy, in and out transaction. Got the truck back to her right after we finished moving so she could rent it out to another quicker.

JOSEPH J. 
Rating:
1.0

Before Hurricane Ida came about, Ms. Deanna and staff maintained the uhaul facility to perfect conditions. Never had an issue with this uhaul site until Corporation came from Phoenix after Hurricane Ida to throw my most sentimental/prized possessions in streets as though it was yesterday's trash. No one..absolutely no one..called and received my consent to dispose my property to streets, exposing it to the aftermath and elements of Hurricane Ida. I'm very disappointed and hope corporate rectify the situation at hand, compensation should be in effect.

Bianca R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JASMINE C.  |  Overall Experience 
Rating:
5.0

They need more space due to storage damage to park.

ALVIN D. 
Rating:
5.0

Customer did not leave a comment.

Cherelyn R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sabrina J.  |  Overall Experience 
Rating:
4.0

Maintenance did not replace light in front of Unit Besides that everything else was good

Kenneth O.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and we were in and out quickly thanks!!

Brett R. 
Rating:
5.0

Nothing

KATRINA J. 
Rating:
1.0

I reserved a utility dolly. A dolly was not available. The person at the facility said they would take the charge for the dolly off. I reminded them a when I returned the truck. They said they were taking the charge off. When I received the receipt, I was still charged for the dolly.

lance B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA S. 
Rating:
3.0

Customer did not leave a comment.

Carlos C.  |  Overall Experience 
Rating:
4.0

It was a little difficult as our truck was not available at the contracted time. But the staff called the other customer as to when the truck would be returned to our pickup point and texted me when ready. Due to Hurricane Ida everything was late but kudos to your staff who handled everything professionally.

Linda B. 
Rating:
1.0

The manager walks around with a gun being rude. I will never go back to this location

Mequan C. 
Rating:
5.0

Customer did not leave a comment.

THEODORE T. 
Rating:
1.0

Owner of this location is so rude to people Deanna Clakley I'm not sure how to spell her name the way she talks to people is unnecessary rude especially during these trying times the people there are cse they mainly lost almost everything from hurricane ida and are trying to salvage the little they have left she could be considerate and even if she's busy be nicer than yell at everyone that comes through

DENNIS A. 
Rating:
1.0

U haul truck needs a front end alignment No gas in truck Workers perform poor service

KAMEKA S. 
Rating:
5.0

They are great and helpful

Larhonda J.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DESHONDRA R. 
Rating:
5.0

It was great

Abdelqader A. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
3.0

Make sure the codes are right when picking up a truck and change the time in the system if. Customers have trouble opening the lock due to the code being wrong!

Lakita S. 
Rating:
5.0

Customer did not leave a comment.

ANDY A. 
Rating:
5.0

Staff has great customer service thank you ladies. If I need another u hail I'll definitely

Myra H. 
Rating:
4.0

Customer did not leave a comment.

MARKAYLA F. 
Rating:
5.0

The two ladies working there on the pick up and drop off days were great!! First time renting from there but won't be the last

REGMON C. 
Rating:
3.0

Everything went well

TODD W. 
Rating:
4.0

I ordered a one way rental 15' truck 10 days prior on the internet, and it sent me to this location for pick up.I was moving my daughter from New Orleans to Jackson, MS. I arrived and the truck was not going to be available until the next day after 3 pm. I was upset and the ladies worked with me to get a truck but I had to return it back to the Kenner location by 1 pm the next day. The cost with the additional mileage was going to cost me double than the one way that I ordered.I took the truck and reached out to u haul that I was unhappy about this situation. I moved my daughter to her 3rd floor apartment and got the truck back the next day around 3 pm. The manager did credit me back to my original one way price and I am grateful that they worked with me. The ladies there were hard working and courteous and I could tell that they cared about their customers. I wished that the on line system should notify their customer or the branch get notifications when their are inventory issues, so they can let their customers notify in advance.

RUSSELL W. 
Rating:
5.0

Customer did not leave a comment.

KESHANA B. 
Rating:
5.0

Customer did not leave a comment.

ESLIVIA D. 
Rating:
5.0

Customer did not leave a comment.

PITERSON P. 
Rating:
5.0

Staff very professional and friendly.

Kenneth C.  |  First Impressions 
Rating:
4.0

Great customer service

SHARON S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Michshawrn T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LAURA K. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Christal T. 
Rating:
5.0

The staff is always so nice and helpful.

KENYON W. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Online reservations need improving

DANIELLE J. 
Rating:
2.0

I asked for the largest storage available and I was promised that. I paid $195.20 total. I received medium storage that I could not fit all my belongings in. I need a refund and to be billed the correct price of the storage Lois Sandifer

Lois S.  |  Online Move In 
Rating:
4.0

The staff is very courteous!

Alma V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin N.  |  First Impressions 
Rating:
2.0

I reserved a unit online, and recieved a confirmation email that guaranteed my unit and price. Lucky i called on my way in to find out my unit was no longer available, and that i needed to get a larger one. I had to pay more for the unit, when i should have only had to pay for the amount agreed to in the contract. I have heard others who had similar issues with this location giving away reserved units. If you are going to make a promise to a customer, you should keep it.

Robert G.  |  First Impressions 
Rating:
5.0

Just awesome ladies

NICOLE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lester A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quanetta I.  |  Online Move In 
Rating:
5.0

i'll comment within the 14 days after the review has been sent. Thank you.

ALLEN KEITH P.  |  First Impressions 
Rating:
5.0

Keep providing excellent service.

ROY P.  |  First Impressions 
Rating:
5.0

Employees at your location are extremely friendly and they make the details very transparent.

Geraldlynn P.  |  First Impressions 
Rating:
5.0

Deanna was very friendly as well as professional. the fscilty was clean and I am very pleased with my unit.

Arc B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrone D.  |  First Impressions 
Rating:
5.0

Manager and staff very efficient and helpful. Will recommend.

Maria Del Socorro R.  |  First Impressions 
No reviews have been submitted for this location.

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