Customer Reviews for U-Haul Moving & Storage of Keene

4,577 comentarios

199 Marlboro St   Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)

(603) 352-0140

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(603) 352-0140

199 Marlboro St
Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Ron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudemy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg G. 
Clasificación:
5.0

Everything went very well and efficiently. My only concern was how much the cost was compared to my last rental but then what hasn't gotten more expensive. Overall a nice job.

john C. 
Clasificación:
5.0

The staff is uncommonly kind, attentive, efficient and helpful. The storage unit is nice. Secure with easy access. Super tidy.

Margaret s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Will B. 
Clasificación:
5.0

The trailer they gave me was in great shape with fairly new tires. No issues with the trailer whatsoever!

Victoria A. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
3.0

Just don't try to charge me an additional day for being late for return by 10 minutes when I was in line to return. Was told to self check online but even their employee couldn't get an internet signal

DAVID C. 
Clasificación:
3.0

The associate we worked with at the counter made the experience excruciatingly and unnecessarily slow.

Michael F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott V. 
Clasificación:
1.0

The front windshield had so much residue it was not safe you couldn't see through it

Sean A. 
Clasificación:
5.0

You are doing great

warren C. 
Clasificación:
4.0

El cliente no dejó un comentario.

barbara W. 
Clasificación:
5.0

Staff are always very knowledgeable, helpful and friendly

EMMA W. 
Clasificación:
2.0

I would recommend only because our options in town are limited. This location has terrible customer service and the last two times I rented from here I got the same story we don't have anything available for you even though I reserved ahead of time with plenty of days notice. I really hope this location can improve.

Alicia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven I. 
Clasificación:
5.0

I was recently dumped by a man I loved. Two weeks after I moved two states away to be with him he told me he met someone else. I was...and still am... devastated. I cried at my local U-Haul. With compassion and empathy, the staff at U-Haul of Keene told me what my options were for getting my things out of his garage and house as quickly as possible. I have moved 3 times in less than 4 weeks. I can not say enough good things about the U-Haul staff of Keene. My focus now is setting into my new job and learning about the area and trying to make friends. It's hard as a single woman at 57. Thank you U-Haul of Keene.

MaryLynn C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
5.0

having a way to return it after hours without the use of a smart phone would be great. I had to do the live chat off of your Wi-Fi which was great that you had that but it wouldn't let me return it because it couldn't see my location on my tablet. The live chat lady Kathleen was fantastic and she helped me figure out how to return it but if I didn't have to do that next time it would be awesome

mike B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john B. 
Clasificación:
5.0

You guys were perfect.

gary K. 
Clasificación:
5.0

I've never had a problem with any uhaul location ever. Guys/gals are always nice and professional.

Michael A. 
Clasificación:
5.0

Always an easy experience here. Great location.

Eric P. 
Clasificación:
5.0

I was blown away by the Keene store. Everything imaginable was available to choose from. Staff was really knowledgeable and helpful too.

Joel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
3.0

The van display indicated that it required an oil change. One of the tires needed replaced, I doubt that it would pass inspection. The vehicle was clean and ran well, but the employees that we encountered didn't seem to appreciate our business. They made us feel like we were bothering them by being there.

Sharon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUG M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
3.0

El cliente no dejó un comentario.

NORMAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

My only issue was when I was pulling out of the uhaul place I couldn't see at all if any cars were coming to my right hand side, I would add a diffrent type of mirror to make it more convenient for the driver renting the truck to feel safe turning out of the facility. I had to call my wife who was pulling out of the parking lot of the office to ask her if any cars were coming so I didn't cause an accident... other than that, all was a great experience.....

Miguel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikolas M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristen W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

Amanda and her team are always awesome and extremely helpful!!

ERIC H. 
Clasificación:
3.0

The trailer I reserved was not there. The previous renter had kept it. I was given a smaller trailer and it took over 30 minutes to get that. Also they charged me extra because I needed to change the drop off point due to the time lost. No discount was offered. No apology. Just blamed it on the other guy. I will say that Mike was very nice and helpful with hooking up the trailer.

Kimberly H. 
Clasificación:
5.0

My overall experience getting our uhaul was horrible! Not only were we not able to get it in Caribou where we'd reserved it from. We had to drive an extra 30 miles to get. We had reserved a 15ft truck and ended up with a huge 27 ft truck which was too big for our move in location so we had to unload furniture from a distance and carry hundreds of feet!! Very disappointed with the lady I spoke with on the phone. I believe her name was Danielle! Extremely rude! Plus we were supposed to get a discount per Danielle for having to go further for pick up. Haven't seen a discount yet!!! Excellent customer service from Cowetts & Jim's Auto!

JOYCE F. 
Clasificación:
5.0

No fault of this agent but UHaul calling day before and telling me no trick my size available unless I drive an hour plus each way at last minute is unacceptable

Eric N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW G. 
Clasificación:
5.0

Top notch service. Keep up the good work!

john M. 
Clasificación:
5.0

Staff were friendly and helpful. A credit to your company

EMMA W.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful.

Justin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

Staff was great, helpful, and knowledgeable the only thing I might have made different was there was 4 employee's at least I think they were all employees because one of the four was not in uniform and was eating, with very little manners, seemed like maybe she was training but if this was the case she should have not been eating in front of costumers like she was on the farm. Rather repulsive.

John D. 
Clasificación:
5.0

Some customer parking sure would be nice

Richard B. 
Clasificación:
4.0

I always have a good experience here. Better direction on where to return a trailer. I get different responses depending on who I ask.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ben S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

allen P. 
Clasificación:
2.0

I have been renting trucks through this location for about 6 months, I own a moving company and on a normal week I spend hundred's to thousands of dollars at this location. This location has been threatening me, I feel professionaly degraded and disrespected from some of the employees at this location. The general manager keeps putting notes on my rentals that say if I don't have the truck returned when they want it returned then I will be band from renting trucks from U-Haul. The issue is I need the trucks for the time I reserve it for. I rent a truck for a 24hour period they want it returned in 23 hours instead but I pay for 24 hours. Or I need a truck reserved for a week they want to take 2 days off and tell me I can't take the truck if I can not have it back when they want. I feel this location is extremely unprofessional.

Carl L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa A. 
Clasificación:
5.0

Very helpful staff

Jennifer W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny B. 
Clasificación:
5.0

Customer service at the pickup was great. When it came to drop-off, the communication was poor and it took me 4.5 hours to get through to a customer service representative. I was cut off 8 times, where someone got on the phone, asked me to hold and hung up on me. My drop-off location was changed twice, but i was not informed of the second change.

Robert T. 
Clasificación:
1.0

I had a poor experience at this location. I absolutely would not recommend using U Haul for moving.

Angela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CATHIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin E. 
Clasificación:
2.0

Stood around for 20 minutes before any of the three employees even acknowledged I was there. Even though I was there first an associate took a phone call from another customer completely ignoring me. The vehicle was also only 3/4 full.

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Courteous service and good equipment.

ROBERT S. 
Clasificación:
3.0

Every time I rent the employees struggle with the computer. This wastes my time and the employees time. Also Today when I returned the trailer the computer said I was at the wrong location and it was a one way rental. Wasting more of my time and the employees time. If the print on the documents was large enough for me to read I might have noticed yesterday a one way rental was entered.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
5.0

great helpful staff!

Melva V. 
Clasificación:
4.0

I wish to commend General Manager Amanda Giglio. She made what would have been a bad experience into a good one. When I dropped off the vehicle and told her what happened she went out of her way to rectify the situation. Her attitude and ability to provide exceptional customer service makes me willing to rent from here again.

Tomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
1.0

We had to go and find the workers, the tank was less than half full of gas, many dings and dents were not marked, we could not upload the photos to the app because of poor wifi, our truck was parked behind another truck and we had to find someone to unblock it even though our pick up time was entered into the computer and last but not least, the truck light came on saying oil life 0% remaining!

Stephanie N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

The keen staff location in NH, Marlboro st. Ms Amanda and Ms Ashly very helpful and friendly. Much appreciated the amazing service.

Hong Van N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
3.0

I never got a receipt or an E-mail confirming it. I need it for tax reasons.

james P. 
Clasificación:
5.0

We witnessed one of the best customer service experience at this location. A gentleman came in and had many questions about an order he had placed. Amanda, the Uhaul representative, was patient and kind. She gave him all the options available. She repeated some of it several times. Never rushed him. We all waiting in line we're also patient. The gentleman who was the customer had a health issue. After the customer left, satisfied and with all options on hand, it was our turn. While outside picking up our trailer, I complimented Amanda. She was kind, she was thorough, she was respectful. I asked if the gentleman had had a health issue recently and she said yes. Health issue or not, she treated him with dignity and respect. We all waiting in line could also appreciate her patience and kindness. In this world of turbulence, let's all be kind to one another. It does not cost us anything and we get much in return. Thank you Amanda!

Mayra A. 
Clasificación:
4.0

always great service and great location. however I have not received my emailed invoice for my rental yesterday

DEREK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD M. 
Clasificación:
5.0

The only part that I can't stand about UHaul is the return policy. It can be intimidating for an older person. Unless, you're skilled with a cell phone, it's scary. So, I chose to wait in line to return my truck. Other than the above mentioned, it went very well!

Janice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JulieAnn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shoshannah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron C. 
Clasificación:
2.0

Let's just say customer service is not your priority at this location. Talking to each other, drinking water, setting up fan, ear buds and cell phone, attitude and lack of urgency. Took 45 mins. To get athe reserved trailer set up on our vehicle so we could leave.

Sandra G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan E. 
Clasificación:
5.0

I'm not sure, my experience there was very good.

Seth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie B. 
Clasificación:
4.0

I was glad to have the app to be able to check myself in and out. This relieved the hard working employee handling the whole store on her own. The van was in good shape, handled well and got better mileage than I expected!

Kimberly R. 
Clasificación:
1.0

staff was nasty, rude and scary. There was an error on the documents with overcharges. the manager came out and told me she did not care about the proof I had, it was what it was. as she was talking she started to get close to me. I moved away and told her she was scaring me. she then told me to leave. as I walked away she yelled " I'd tell you to have a blessed day, but don't" We will absolutely be filing a complaint with the company etc. she was scary and intimidating.the bearded gentleman was nasty too. the equipment was dirty, with broken and cracked panels on the interior, and we were overcharged. I recommend NEVER using this facility. not EVER

andrea D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH D. 
Clasificación:
5.0

Area around storage 1203 lighting goes on in off and seems to be set with are motion detector. Have to go down and move around every 5 minutes to keep the lights on.

Steven V.  |  Overall Experience 
Clasificación:
2.0

This place is a joke New take over had to smooth over all of the problems Had stuff stolen my lock was drilled out and another one was put on and they told me nobody did that we had to have a locksmith come and cut the laspe we still have the lock and key our key does not fit the lock. A very special item was taken from our locker and can never be replaced and they lied to us about somebody going into our locker the locksmith gave us a statement so the new takeover people made a deal with me return my money for the time that I was there but how do you return a piece of paper that is priceless and you can never find another one We had a letter in a bottle that they broke and the letter was taken out of it I'm not very happy about it I want to talk to somebody about it I have saved all the evidence with the lock being drilled in the locker being broken into

Rodney P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDY B.  |  First Impressions 
Clasificación:
5.0

Amanda and her staff are THE BEST they all deserve big raises. I work w movinghelper and staff ALWAYS goes above and beyond to help me, my crew and the customers

Brandon P.  |  Overall Experience 
Clasificación:
5.0

The person who checked us in was very very helpful!

MICHELLE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bertha Drouin 2.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie K.  |  First Impressions 
Clasificación:
5.0

Great, friendly staff. Staff went out in pouring rain to show us our unit. A+++

Chris B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH F.  |  Overall Experience 
Clasificación:
5.0

Convenient, very clean and easily accessible. The staff was always helpful in providing the extra attention.

Laura M.  |  Overall Experience 
Clasificación:
5.0

I am indeeed grateful for the support that Amanda and her staff gave me over the past two years. Everyone provided answers and help on each request that I made. The only issue that I had was the entry cards were sensitive during rainy conditions and or cold conditions. Amanda provided me with an entry code, which worked super. No fusing with cards. Certainly I would recommend and possibly use this facility in Keene, NH . Very please with our results. Thank you indeed Allen 6033155179

ALLEN G.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for all your help you guys really got me out of a tough situation and the man that helped me into my storage unit was very friendly and kind and I wish you all the best thank you very much sincerely Tyler Adams

Tyler A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKEY H.  |  Overall Experience 
Clasificación:
5.0

Very professional and helpful staff. The facility was clean, secure, and accessible 24 hours. Thank you to Amanda and her staff for helping us with our short term storage needs.

dewitt c.  |  Overall Experience 
Clasificación:
5.0

Thank you Amanda, your customer service is excellent and I appreciate your help in finding me a unit and always being kind and friendly when I had to come into the store.

Sandra K.  |  Overall Experience 
Clasificación:
5.0

We needed a unit for only a few months. I was able to secure it the day needed within hours of dropping off our belongings for storage, access was very easy, with the tools required to transfer everything from the truck to the unit, and vice versa. Staff were easy to work with, it was a quick process, and had no issues. Thank you for the excellent and simple service!

AMBER W.  |  Overall Experience 
Clasificación:
5.0

Amanda was very friendly and helpful. She deserves a raise!

Robert J.  |  Overall Experience 
Clasificación:
3.0

Our biggest issue was the difficulty of setting up an account when we checked in. We already had an account & a unit. We were just adding another unit. We had to do the whole process as if it was a new unit & then they signed us up for the wrong unit so had to do the process all over again. Then the key card we were given didn't work. Everyone was pleasant & helpful but definitely need more training & a better system to check in. I even reserved the unit online to help speed things along!

John H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra and Curtis O.  |  Overall Experience 
Clasificación:
5.0

The associate I worked with was extremely helpful and friendly, despite working with a rather difficult and obnoxious customer ahead of me in line. She smiled and was cheerful, had a great attitude and went above and beyond customer service, getting me the unit I needed at the best price for my budget. She even walked me to my unit to ensure I could find it.

Sarah T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M.  |  Overall Experience 
Clasificación:
5.0

Amanda was fantastic. She had too many customers at once and handled it well.

Debra and Curtis O.  |  First Impressions 
Clasificación:
3.0

The latch on the door was broken and I couldn't access it for about a day and a half while it was being repaired. It was resolved.

Michael G.  |  Online Move In 
Clasificación:
2.0

Way too expensive compared to others in size. Excess very difficult. Lock me out because I didn't purchase a lock from UHaul. Not comfortable knowing you have access to my property.

Jacqueine H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy H.  |  First Impressions 
Clasificación:
3.0

Your storage units are to much money for a 10 by 5.

george p.  |  Overall Experience 
Clasificación:
5.0

They were quick to help with all of our moving and storage needs from Virginia to NH.

Michelle C.  |  Overall Experience 
Clasificación:
4.0

A couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.

Kevin L.  |  Overall Experience 
Clasificación:
5.0

Amanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.

Ronald W.  |  First Impressions 
Clasificación:
5.0

Amanda was very helpful and friendly.

Robert J.  |  First Impressions 
Clasificación:
4.0

Staff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeks

Sandy H.  |  Overall Experience 
Clasificación:
4.0

Would use uhaul again in the future if needed.

natalie m.  |  Overall Experience 
Clasificación:
5.0

Amanda and he staff were very helpful, in fact I had a few complications and they all went they went out of their way to assist me. I would definitely use them again if I needed to.

Susan Y.  |  Overall Experience 
Clasificación:
5.0

Excellent!

JENNIFER D.  |  First Impressions 
Clasificación:
5.0

Great communications

Laura W.  |  Overall Experience 
Clasificación:
5.0

There were no problems in my removable of my things. If I were to recommend this type of services to others, I would recommend you 100%. Set-Up, Prices, etc. -Gary Skillings Jr Keene, NH

gary s.  |  Overall Experience 
Clasificación:
5.0

Great place to store your belongings without worry.

melissa t.  |  Overall Experience 
Clasificación:
5.0

I very much appreciated the availability of the cart. It was super helpful ! Also, I had forgotten a broom in a corner near door and it was still there the next time ! Yay

Michelle Z.  |  Overall Experience 
Clasificación:
5.0

I had a great experience thank you.

robert b.  |  Overall Experience 
Clasificación:
4.0

Check in process for my free month storage was handled efficiently.

Michelle Z.  |  First Impressions 
Clasificación:
5.0

Jonathan was very helpful and always pleasant to deal with.

Patricia W.  |  Overall Experience 
Clasificación:
3.0

People were nice and helpful but more staff needed on weekends during busy hours.

THOMAS S.  |  Overall Experience 
Clasificación:
5.0

Jonathan, Bryan and the new Woman working there were always very friendly and helpful. Those three make a great team. Remind customers that a round lock is required for storage facility.

hector r.  |  Overall Experience 
Clasificación:
2.0

The manager at the Keene NH store was very rude! They failed to mention that you have to buy a uhaul lock and use ONLY a Uhaul lock plus all the added fees and only access the unit during store hours!

craig h. | Reservación
Clasificación:
5.0

Good experience

SUE W.  |  Overall Experience 
Clasificación:
2.0

Units were falling apart & RIDICULOUSLY overpriced. 100/month for a 5x7? INSANE especially since it was a very poorly built shed falling apart inside of a building. & FORCED to buy THEIR lock for $20!

Damian G.  |  Overall Experience 
Clasificación:
4.0

*

patricia d.  |  Overall Experience 
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