Always pleasant to deal with.
WINSTON HCustomer Reviews for U-Haul Moving & Storage of Keene
Testimonials From Recent Customers
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My overall experience was great. Customer service was Amazing!!
JULIE MFriendly and helpful.
BRADFORD KFriendly and courteous service from the staff handling the check-in. I can’t think of any way to improve it!
THOMAS MThis store has changed for the better over the past few years. Amanda is so helpful and pleasant compared to the last Manager who was Rude and belligerent to the point where I didn't rent trucks there anymore. Such a pleasure to do business there now.
LEONARD GVery efficient staff and process with both pick up and drop off. Thank you so much!
Monika DEasy checkout and return, very helpful and professional
MICHAEL JStop requiring selfies for pickup, I don’t want to use u-haul again because of this.
EMMA RAmanda was friendly, courteous and incredibly helpful.
KELLEY CThe 10ft van that I had, had a broken sun visor. It was being held on by a pen duct taped to it.
JUSTIN EFun time
DEREK LWent in on Sunday the 22nd at 9 am to pick up my reservation, the gentlemen behind the counter had an attitude problem even before I said good morning. My truck was parked in the back lot, wasn't started or even brought to the front of the building. He brought out the two dollies that I also rented and left them at the end of the counter for me to bring out to the truck. Mind you it was 11 degrees Sunday morning and the truck should of been started so it was warmed up, and brought to the front of the building, he never came out and did a walk around with me like U-Haul is suppose to. Was very disgusted with the level of customer service that was displayed Sunday morning.
MARY GReally great experience. It was a busy time for rentals and the staff did everything possible to find me a vehicle that suited my needs. The process for pick up and return was easy and fast. Special thanks for Matt and treating me and my needs like I was the only customer. Now that's service!
LAURA JIt worked out great!
CAROLINE SEverything was awesome! From reserving the truck, to picking it up and returning!
HEATHER CThe guy at the desk was very rude.
Hilary HI was pleased with the nice, friendly and fast service i received from Amanda at U-Haul Keene. Thanks for a great experience!
MARC SI didn't realize the condition of the van or license verification of license plate was sent via text until after I got back and tried to check in. I was busy loading up things and didn't hear the text come in and was focused getting on the road. When I got back to check in, the links had expired and the QR codes were not working either. But overall, it was a great experience and I just LOVED the minivan! Great driving, loved having the technology to help w/ GPS and backup cameras. I will definitely use this option in the future. The Keene attendent was also very professional and courteous.
TERESA PEverything went quickly and efficiently. Very happy customer all around.
PATRICK BThe woman at the counter who arranged for the rental was was very insulting to me. I'm 70 years old and I did not deserve to be insulted. I couldn't hear or understand everything thing she said to me during the checkout and she said in a ver insulting manner "You don't listen very well do you"? I'll never go back there. Steve Tarbox 603-352-1488
STEPHEN TThe employee who rented me the truck was pleasant and professional. The truck itself was a disaster. The brakes were definitely in dangerous condition and the check engine light came on during the trip. The visor was falling off and the transmission seemed to be slipping. I was happy to get back in one piece. This truck (which had 125,000 miles) needs to be retired!
GENIENNE HNothing to improve. Just would like to say that Matthew who checked me in and out was knowledgeable, courteous and friendly. He did a great Job. Thank you.
GEORGE SGreat service, great vehicle and very nice employees!
JEFFREY FOverall, the experience was positive. It would have been nice to have had the requested truck size available, but I understand it can depend on whether other customers return equipment when they say they will. The customer service was decent and returning the truck was easy and fast.
MICHAELA BWe rented a van from Keene, New Hampshire U-Haul. It was a modern van, large and perfect for our small move. I also recommend the office for moving supplies. The attendants are professional, and well meaning.
NADINE EGood experience. Courteous, professional staff. Truck was fine. No complaints. Thanks.
RONALD BMore staff? Only 1 person working slowed the process considerably.
WILLIAM WGood people to work with
LINDA PWas upset went to return trailer couldn’t pull up in the return lane it was blocked by another trailer so I pulled around to the side where they keep the trailers walked around the building and went in the store no one to be found in the store I went outside where a young man was cleaning a truck he said I think he is out there already so I walk around the building again no one to be found so I walk back around the building and go in still no one to be found I go back out and ask the young man he says I don’t know where he is he goes in and hollers then a guy hollers from the back room I am here just dealing with a storage customer so the young man says hold on let me finish putting air in the.truck tires then I will help you by this time I am pissed I have a bad knee and it’s throbbing from walking around the building twice I just want to return the frigging trailer took a little over a half hour just to return it then have to stand there while he scrutinized the trailer not happy at all
DAVID PThe lady was so friendly and helpful. I will be back when I need a trailer for sure!
Ken TThe team in the office in Keene, NH were the greatest! They helped us so much!! They helped pick out boxes, helped us find our very clean unit, they were the best ever!! We wish all businesses would be run so well!! They deserve more than only 5 stars!!
Carol C | Overall ExperienceAmanda is the bomb!!!
Tara M | First ImpressionsGood service.
REYNOLD GPeople were friendly and it went quickly and well.
KYLE PI have used Uhaul in Keene, NH several times. The manager there, Amanda is superb. She went out of her way to assure our trail hitch installation was correct and timely, then after using the UHaul phone app to make a reservation, that our trailer was ready for pick up ahead of time. Perfect. Thank you.
WAYNE HThe gentleman was very polite but not very knowledgeable. The location was overcrowded and the staff didn't know how to deal with their overcrowding. We were there FOREVER!
WILLIAM DExcellent service and equipment
ALICIA SOutstanding help and customer service!
JANE LVery personable and good at her job. Even though she did not cause the issue with moving pads and could not adjust a credit for them, she instead did not charge me for the extra miles in order to help make the situation right.
DANIEL OI have been a U-Haul customer for many years working with your store on Marlborough Street, Keene, NH. I can honestly say that the management and crew that you have there now are a real pleasure to work with. They are pleasant and eager to please your customers. They, perform their tasks in a very professional way with a thorough explanation of the transaction and a in depth safety check of the equipment being rented. Mostly, I am very pleased with the service I receive and their positive attitude. Your new management in the Marlborough, Keene location has done a great job in providing a pleasant and professional experience to their customers. Thank you for a job well done, it is very much appreciated.
Rodney CWe had ordered a car hauler flat bed trailer for pick up in Nashua on Amherst St but 2 days before pickup we were told they didn't have one and the nearest available was in Keene. We had no choice but to drive 2 hours away to Keene to pick it up. The UHaul employees in Keene were very nice but they told us they "weren't allowed" to help fasten the car to the trailer and forced my husband to climb under the trailer to fasten everything up. We thought it very odd that they would not help. IN CONTRAST to that, when we delivered the car hauler to the dealer in Casa Grande, AZ, the employees automatically unfastened everything - without asking - and all my husband had to do was drive the car off the trailer. THAT was service we had come to know with UHaul and we commend the Casa Grande AZ employees. Gracias.
CHARLES LTraveling with a little one takes more time than we had planned. Needed to keep the truck overnight and the Keene U-Haul was great about it…they understand.
DAVID WVery helpful
LEIGH MIt was extremely easy to rent this utility trailer. Everyone was pleasant and easy to work with.
FRANK MServicio al cliente de excelencia. Equipment was in great condition.
BRETT PWhen I went to return the truck, the employee asked me about my travels and how the equipment worked for me. She walked me personal through all the check-in points and found a small discrepancy in the reservation and corrected it. I would highly recommend the Keene, NH location. They were friendly, professional and well knowledgeable.
ERIC MGreat staff very helpful!
STEPHEN HThe truck was returned the same day after 9 hours, on camera, however we were charged through the following morning at 9:37am and only received a small refund. I wish camera recording had been confirmed as to the time we actually returned the truck so we could have been refunded for the time we did not have it.
PAU CThe drop-off to Ashley, in Keene, NH, was very straight-forward and efficient, and Ashley is very capable.
Michael MStaff was very friendly! Any helpful
KELLY JWe had to go back to grab our furniture blankets. It was early, and people can't think of everything all the time
MICHAEL DThe staff is amazing. BEST U-Haul staff I have ever encountered and I'm 50 yrs old using UHaul since age 18. Highly recommend this location. I give it 100 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️s. I'm a real person and this is a real review ✌
VANESSA M | First ImpressionsA little high-priced compared to other storages but very convenient excellent service
Frances C | Overall ExperienceBoth staff members who assisted me yesterday were extremely helpful and friendly. Thank you all for your help. I'm sorry that I don't remember their names but they both gave a very high level of customer service.
JOHN V | Overall ExperienceI did not have any issues
patrick d | First ImpressionsConveniente
CARMEN O | First ImpressionsGreat experience thank you so much
Frances C | First ImpressionsAll of the staff were friendly and helpful. 10/10 facility and staff. Michael is an excellent staff member.
John D | Overall ExperienceAmanda is amazing!! Very helpful and thoughtful.
JESSICA D | Overall ExperienceThe space was too small and over priced. I found a more competitive space to rent that was near enough.
Sallena P | Overall Experienceworked well for us; became a bit pricy for storing stuff tho THX
CHARLES D | Overall ExperienceThe staff that were working that day were very helpful friendly and efficient. Outstanding customer service. Gracias.
Lisa B | Overall ExperienceWas told i would get 1st month free and did not then i purchased 24 hr access but when going to access after hours it wont allow. I had 20 days to move and havent been able to get in now i have 18 days. Not impressed
KRISTA D | First ImpressionsVery nice customer service guy by the name of Matt.
Laurie H | First ImpressionsAmanda (head of staff) was extremely knowledgeable and helpful. Excellent service by all.
PETER K | Overall ExperienceGreat staff and very helpful.
David T | Overall ExperienceI was able to get a unit elsewhere. It is twice the size and a lower price than the 5 by 7
JONELL J | Overall ExperienceThe facility & staff were both good for the most part. The infuriating part was on the day I arrived to empty my unit. Some staff member had placed a lock on my unit. Noah in the office was a nightmare to deal with. He checked the computer & verified that I wasn't late wi payment, which is usually why u-haul staff place lock on customer locker. I had 2 helpers that I was paying by the hour. Noah was uncommunicative & beyond ridiculous to deal with. After standing around waiting to get into my unit for about an hour, Noah finally shows up to unlock my unit & informs me that he wouldn't unlock the unit without his manager's approval bc it would cost him his job. WTF ?? Who locked my door in the first place?? Why did they lock it?? Why did it take Noah an hour to act, even though he could clearly see that I was paid up?? I told him that I was paying helpers by the hour but nothing would budge this employee into action. So highly disappointed in the final day in my final interaction with U-Haul Keene. I never did receive any explanation or apology for my unit being locked & the inconvenience that was unnecessarily created
EMMA W | Overall ExperienceOver a 2 year span I had had 2 storage units, 1 was a short term rental unit #1110 and the other unit #1414 I recently closed out on 3/11 or 3/12…I checked on my acct on 3/15 and #1414 didn’t show moved out yet.. It did show #1110 moved out as well as # 1416 as moved out, I never used #1416!! So there is an issue with your system…You have had several price increases during my 2 years of business and I only received 1 email advising of price increases…The reason for this last move is I found a unit with same specs. for $110.00 per month in a climate controlled building, saving me $60.00 per month…
Danny R | Overall ExperienceI was very pleased with renting a van and a huge truck along w a storage unit. Uhaul staff was helpful and kind. Moving is not pleasant and UhUl staff helped a difficult time easier and stress free. I recommend uhaul for a storage unit and/or truck.
Leona D | Overall ExperienceI was confused on how to get in to my storage unit, and the gentleman in the store section had someone replace him to personally guide me, which was very much appreciated.
Scott R | Online Move InIt is a nice storage facility. The staff.is great.
Margaret s | Overall ExperienceHaving a second storage unit was very helpful when my first one was full. Thank you U-haul.
Cindy H | Overall ExperienceOverall excellent experience with vehicle & storage rentals. A+++
Chris B | Overall ExperienceThe staff is uncommonly kind, attentive, efficient and helpful. The storage unit is nice. Secure with easy access. Super tidy.
Margaret s | First ImpressionsThe keen staff location in NH, Marlboro st. Ms Amanda and Ms Ashly very helpful and friendly. Much appreciated the amazing service.
Hong V | First ImpressionsArea around storage 1203 lighting goes on in off and seems to be set with are motion detector. Have to go down and move around every 5 minutes to keep the lights on.
Steven V | Overall ExperienceThis place is a joke New take over had to smooth over all of the problems Had stuff stolen my lock was drilled out and another one was put on and they told me nobody did that we had to have a locksmith come and cut the laspe we still have the lock and key our key does not fit the lock. A very special item was taken from our locker and can never be replaced and they lied to us about somebody going into our locker the locksmith gave us a statement so the new takeover people made a deal with me return my money for the time that I was there but how do you return a piece of paper that is priceless and you can never find another one We had a letter in a bottle that they broke and the letter was taken out of it I'm not very happy about it I want to talk to somebody about it I have saved all the evidence with the lock being drilled in the locker being broken into
Rodney P | Overall ExperienceAmanda and her staff are THE BEST they all deserve big raises. I work w movinghelper and staff ALWAYS goes above and beyond to help me, my crew and the customers
Brandon P | Overall ExperienceThe person who checked us in was very very helpful!
MICHELLE S | First ImpressionsGreat, friendly staff. Staff went out in pouring rain to show us our unit. A+++
Chris B | First ImpressionsConvenient, very clean and easily accessible. The staff was always helpful in providing the extra attention.
Laura M | Overall ExperienceI am indeeed grateful for the support that Amanda and her staff gave me over the past two years. Everyone provided answers and help on each request that I made. The only issue that I had was the entry cards were sensitive during rainy conditions and or cold conditions. Amanda provided me with an entry code, which worked super. No fusing with cards. Certainly I would recommend and possibly use this facility in Keene, NH . Very please with our results. Thank you indeed Allen 6033155179
ALLEN G | Overall ExperienceThank you so much for all your help you guys really got me out of a tough situation and the man that helped me into my storage unit was very friendly and kind and I wish you all the best thank you very much sincerely Tyler Adams
Tyler A | First ImpressionsVery professional and helpful staff. The facility was clean, secure, and accessible 24 hours. Thank you to Amanda and her staff for helping us with our short term storage needs.
dewitt c | Overall ExperienceThank you Amanda, your customer service is excellent and I appreciate your help in finding me a unit and always being kind and friendly when I had to come into the store.
Sandra K | Overall ExperienceWe needed a unit for only a few months. I was able to secure it the day needed within hours of dropping off our belongings for storage, access was very easy, with the tools required to transfer everything from the truck to the unit, and vice versa. Staff were easy to work with, it was a quick process, and had no issues. Thank you for the excellent and simple service!
AMBER W | Overall ExperienceAmanda was very friendly and helpful. She deserves a raise!
Robert J | Overall ExperienceOur biggest issue was the difficulty of setting up an account when we checked in. We already had an account & a unit. We were just adding another unit. We had to do the whole process as if it was a new unit & then they signed us up for the wrong unit so had to do the process all over again. Then the key card we were given didn't work. Everyone was pleasant & helpful but definitely need more training & a better system to check in. I even reserved the unit online to help speed things along!
John H | First ImpressionsThe associate I worked with was extremely helpful and friendly, despite working with a rather difficult and obnoxious customer ahead of me in line. She smiled and was cheerful, had a great attitude and went above and beyond customer service, getting me the unit I needed at the best price for my budget. She even walked me to my unit to ensure I could find it.
Sarah T | First ImpressionsAmanda was fantastic. She had too many customers at once and handled it well.
Debra a | First ImpressionsThe latch on the door was broken and I couldn't access it for about a day and a half while it was being repaired. It was resolved.
Michael G | Online Move InWay too expensive compared to others in size. Excess very difficult. Lock me out because I didn't purchase a lock from UHaul. Not comfortable knowing you have access to my property.
Jacqueine H | Overall ExperienceYour storage units are to much money for a 10 by 5.
george p | Overall ExperienceThey were quick to help with all of our moving and storage needs from Virginia to NH.
Michelle C | Overall ExperienceA couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.
Kevin L | Overall ExperienceAmanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.
Ronald W | First ImpressionsAmanda was very helpful and friendly.
Robert J | First ImpressionsStaff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeks
Sandy H | Overall ExperienceWould use uhaul again in the future if needed.
natalie m | Overall ExperienceAmanda and he staff were very helpful, in fact I had a few complications and they all went they went out of their way to assist me. I would definitely use them again if I needed to.
Susan Y | Overall ExperienceExcellent!
JENNIFER D | First ImpressionsGreat communications
Laura W | Overall ExperienceThere were no problems in my removable of my things. If I were to recommend this type of services to others, I would recommend you 100%. Set-Up, Prices, etc. -Gary Skillings Jr Keene, NH
gary s | Overall ExperienceGreat place to store your belongings without worry.
melissa t | Overall ExperienceI very much appreciated the availability of the cart. It was super helpful ! Also, I had forgotten a broom in a corner near door and it was still there the next time ! Yay
Michelle Z | Overall ExperienceI had a great experience thank you.
robert b | Overall ExperienceCheck in process for my free month storage was handled efficiently.
Michelle Z | First ImpressionsJonathan was very helpful and always pleasant to deal with.
Patricia W | Overall ExperiencePeople were nice and helpful but more staff needed on weekends during busy hours.
Thomas S | Overall ExperienceJonathan, Bryan and the new Woman working there were always very friendly and helpful. Those three make a great team. Remind customers that a round lock is required for storage facility.
hector r | Overall ExperienceThe manager at the Keene NH store was very rude! They failed to mention that you have to buy a uhaul lock and use ONLY a Uhaul lock plus all the added fees and only access the unit during store hours!
craig h | ReservationGood experience
SUE W | Overall ExperienceUnits were falling apart & RIDICULOUSLY overpriced. 100/month for a 5x7? INSANE especially since it was a very poorly built shed falling apart inside of a building. & FORCED to buy THEIR lock for $20!
Damian G | Overall Experience*
patricia d | Overall Experience