Customer Reviews for U-Haul Moving & Storage of Katy at Grand Parkway North

Rating:

5.0

was a very nice location

Rating:

5.0

ez to drop off

Rating:

5.0

Front Desk Gentleman was outstanding customer service.

Rating:

5.0

The people who work there are patient and kind. They were helpful when I didn’t understand at first. I will use this location the next time I rent a U-Haul truck.

Rating:

3.0

I made reservation online and was trying to use mobile pick up but didn’t work out. I had to use check in at the counter and they charged more than my online order!

Rating:

5.0

The 20' truck I had, had a severe wind noise on driver's side as if the door wasn't sealed or the door frame was bent. Front tires needs balancing too.

Rating:

2.0

The crew was rude, no good morning, welcome, thank you! Not customer service at all

Rating:

5.0

Best place to be

Rating:

3.0

Get bette personnel!

Rating:

3.0

Make sure there is equipment to rent. We reserved a larger truck and appliance dolly. When we went to pick up, the truck was smaller and there were no appliance dollys left. That was a huge inconvenience for us. We had to have the truck for almost 12 hours longer than we would have, had the correct stuff been available that we reserved. This is why I am only giving 3 stars.

Rating:

5.0

very good

Rating:

5.0

Received uhaul with 1/4 of tank, got charged extra for dropping it off with a 1/4 of a tank.

Rating:

5.0

Simply outstanding experience. Thank you very much!

Rating:

1.0

Christina was the absolute worst customer service representative I’ve ever encountered. She was ready to refuse service to us because my friend had no renting experience and was unable to get a reliable emergency contact? Then when i originally offered to rent the truck myself was met with some serious aggression and was told that this would not help my friend in the future. She was not helpful at all during the process of renting the truck to me and was back and forth with helping her coworkers (at the time no other customers were in the building) she was extremely rude and unprofessional. I will not return to this location ever again.

Rating:

5.0

Before selecting uhaul I wasn’t sure what size I needed. I arrived at this location and staff gave me information and let me check out the trucks. I went with a 15 foot. When I arrived to pick up the uhaul, Uhaul POS system was down. The staff was friendly, funny, and extremely helpful as they helped me pick up the truck. Attentive, hard working and diligent are a few words I would use to describe them. The truck was clean, and the process was easy.

Rating:

5.0

I have to say that the service was A+1, the person who helped me hitch the trailer went beyond his duties to fix a problem with the towing wire in my vehicle . The person at the counter was very friendly, the transaction was very easy, I definitely recommend this place.

Rating:

5.0

Personal que hable español

Rating:

4.0

I came in at 7 am to rent a truck from this location and the female receptionist seemed to be in a bad mood as if she didn’t want to be there. If only renting from this place once was what I did I could possibly see it being a bad day but I rented from this location two days in a row and she acted the same way both days. When asked how many hours I wanted to rent for I said until 5pm to which she responded, “we do it by hours, in a frustrated tone and then said, “I’m just going to put you down for 12 hours because I’m not doing the math”. I don’t know if she just isn’t a morning person or just doesn’t like her job. The customer before me asked her how her day was going to which she replied, “Terrible”, and then didn’t say anything else to the customer until she explained the agreement. I honestly don’t take it personally that she was rude I just don’t think people should be talked to like that when they come in for a service/product.

Rating:

5.0

I am very pleased with this great service

Rating:

3.0

Picking up the trailer was a breeze. Very helpful employees. I immediately had a flat tire on the trailer but it was resolved very quickly and professionally. Dropping off the trailer was an entirely different experience. The location was to open at 7 am but the employee responsible didn’t even arrive until 7:02 and then informed me and 1 other customer we would have to wait outside until she “got her store opened”. She probably should have been there 10 minutes earlier. She seemed frustrated that the lot was congested and trailers weren’t where she wanted them. She said I would have to wait until she moved some trailers around but when I protested she just unhooked it from my vehicle where I had parked it (which by the way was in the group with the other trailers.)

Rating:

3.0

Truck has problem, it veers to both sides of the road.

Rating:

5.0

Everyone was professional and place was clean

Rating:

5.0

There were relatively few parking spaces for customers. In fact, there was not a single one open when we arrived around 10:10am on Friday.

Rating:

5.0

It was fast and simple process

Rating:

5.0

Had two equipment pick ups within a few days of each other, so I experienced two different crews at this location. I was pleasantly surprised by how hard working and professional both groups of employees were. I’m glad I’m not moving again soon, but if I was, I would make sure that I rented from this location!

Rating:

5.0

Staff were all courteous and friendly. First time using U-Haul and found the service impressive

Rating:

5.0

Excelente servicio

Rating:

5.0

The new hitch assembly was easy to place on the ball of the towing vehicle. However, U-haul should provide the 5/16 pin that goes through the hitch assembly as part of the rental to prevent the trailer from being unhitched from towing vehicle when parked overnight.

Rating:

4.0

Staff very helpful but computer system went down while processing pickup which complicated things.

Rating:

4.0

Service at desk was great. Equipment in good condition and clean. Only missing the appliance dolly. Other than that the service exceeded expectations

Rating:

2.0

They shipped three out of four containers. Check the order for the number of containers

Rating:

5.0

can't think of anything. Young man who helped me check in on return was super nice...2nd time I've rented and he helped last time also. Very thin, though, he should eat more! :)

Rating:

5.0

Staff was friendly, knowledgeable, very accommodating and helpful with finding local places we needed .

Rating:

5.0

Keep up the great work

Rating:

5.0

NA

Rating:

1.0

See above comments

Rating:

5.0

Everything was nice and staff polite thank you very much!

Rating:

5.0

The team at this location is the absolute best!

Rating:

5.0

Subject: Request for extension and fee waiver

Rating:

3.0

difficulty returning

Rating:

5.0

Great pickup and drop off! No hassles. Will do business again.

Rating:

1.0

The Katy location required WAYYYY too much that the other UHauls we have used never did. It just caused the pick up process to take longer than expected. The other location for drop off was suppose to be open till 8pm and they were close around 445pm. Their key drop box doesn’t even have a label and the whole return process took so long and just wasn’t good. Never would use either locations again.

Rating:

1.0

Bad customer service

Rating:

3.0

Guy was slow and he took to long. They didn't have the unit I needed.

Rating:

5.0

I am satisfied with the speed of the reception, thank you!

Rating:

5.0

EXCELLENT STAFF, GIVE ALL A RAISE!

Rating:

5.0

Staff member was friendly and very efficient

Rating:

5.0

Hands down best/easiest return experience I've ever had with a truck rental.

Rating:

5.0

very satisfied

Rating:

4.0

The return process should be easier in the app.

Rating:

5.0

It’s hard to improve greatness 😀

Rating:

4.0

The vehicle didn’t go past 70 it was like it had a governor on it and the speed limit was 75

Rating:

5.0

I would like to say I recommend Amber, she is a very multitask person who help customers and answer all your questions, she also will go far the miles to give you a great customer service experience. Amber and all the team are Awesome. I want to Thank Amber, Mark, Sterling, Jamal, Karen and all the rest of the team. God Bless you and Please keep been Awesome.

Rating:

4.0

Faster online check in for trailers would tremendously improve the experience.

Rating:

5.0

You all were great! Jamal was very helpful and answered all of my questions. He provided me with outstanding customer service.

Rating:

5.0

A great experience. I have rented from uhaul many times over the years, never had any problems. Rented once from another company and was not satisfied. Uhaul is the best

Rating:

1.0

After two days off my return, I got charged $104.00 for damages, I went back to the location and the manager told me she will return my money back, but she can’t do at the moment, later I get a email with the refund of $87.00

Rating:

5.0

The storage unit was very neat and well maintained. The app didn't work for signing up but the staff got me in. For some reason when I scanned my access card and then opened up my unit, the alarm tripped. Not sure why because the card reader said, "Welcome back Mark, access granted." I moved my things out with out any further incident. The auto payment really helped me while I was tracking bills for 2 houses in 2 different states.

Rating:

5.0

Had a storage here for almost 3 years and it was great! Only reason I don’t need it anymore is cause I’m moving into my own apt so I have much more space.. I’ll definitely use this location again in the future if needed. Thanks for keeping my stuff safe !!

Rating:

5.0

GREAT CUSTOMER SERVICE. THANK YOU!

Rating:

5.0

Lady (red brown hair - late 30’s) was incredible!!! Seriously great at her job!! Actually helped check out 3 people at the same time…using different stations!

Rating:

1.0

Will not be coming back at all

Rating:

5.0

Kristina was sent from above. She made the last part of my move, from across the country, easy and stress free. Her personality and attention to detail made me feel so comfortable. I met her on Thursday and hoped when I scheduled to come back Saturday, she would be there because we ended up making last minute decisions. She is the best. I just found out she is the General Manager, and I am NOT surprised. I am still in AWE on how she made everything happen in MINUTES, I mean minutes. We left our key home, went to get it, came back, and everything was ready for us to unpack and go since we had an Ubox. The team around her was also very nice, knowledgeable, and extremely helpful. I am blessed to live close to this location, and I hope to pop back inside to say hello!!!

Rating:

5.0

Great experience Amber initially helped me get my storage unit, Mark helped get my tow unhitched and was very informative and was just great… Brandon was also helpful with my return. Thanks to all the staff you were all so helpful and made my move much easier

Rating:

2.0

The showing of storage space online was misleading when I arrived to access the space and therefore I had to immediately upgrade the unit which became costly and over budget. I was disappointed with experiencing miscommunication regarding auto payment for my shipment. And when I originally reserved the storage online 11.5.23 my next monthly payment reflect 1.6.24 but when I arrived in person and upgraded the next payment was for 12.6.23. I have spent too much with doing business at UHaul for this to happen upon my arrival as a first time customer.

Rating:

3.0

Prior to the end of my lease, there was an issue with the back fence where it had been pried open. Due to the population around the facility that worried me sometimes however, sadly prior to moving out, I discovered that the unit I was renting was not up to standard, and due to heavy rains that had not occurred during my lease half of my items were destroyed by water. These items included household furniture, furnishings, clothing, and shoes. The other items that were in paper boxes, if they were not destroyed, severe mildew and mold.

Rating:

5.0

I love the staff and location! I always felt protected (it’s very secure), great system and very efficient and courteous staff. Definitely recommend!! Appreciate you guys!!

Rating:

5.0

..

Rating:

2.0

It took 6 days to get an account closed out after telling the manager on-site, texting the manager on the 24-hour access message, closing out on line, calling customer service. Finally had to show up in person to get it closed out. Apparently they had the unit already cleaned out, a new lock placed on it but someone forgot to press ‘submit’ to close out.

Rating:

5.0

Did a great job I would come back

Rating:

1.0

I would comment but don’t want my storage unit to be destroyed

Rating:

2.0

Rude/unpleasant staff with absolutely no patience.. looks like they had a new girl there and she’s asking them for help w/ the look of confusion on her face, they’re brushing her off and speaking to her as tho she’s irritating them in front of customers. They provided a storage unit, on the 3rd floor, wayyyyyy to the back. I asked if they had anything closer near the elevator and she advised that’s all they had.. when I got to the 3rd floor with my first load, immediately off of the elevator were green tags for available units leading to the back of the bldg where my storage unit was. So she in fact lied about availability. And it’s supposed to be climate controlled, no air was circulating, through out the bldg, nor the elevator. I didn’t even bother going back to the office because I had already driven 15 hrs from FL. Neglecting to mention I couldn’t even return my vehicle in at the same facility where my storage unit was reserved. Uhaul sent me 15 min out the way to return my vehicle.

Rating:

1.0

Staff are all rude!! Maybe they’re understaff or just mean.

Rating:

1.0

I came in to rent a U-Haul storage unit was not explained any of the access information by the person who helped open my storage unit. I called and spoke to representative who told me that I could not gain access until the next morning at 8:00 AM due to the sliding door closing promptly at 5:00 PM on Sunday. Therefore, I had to leave all my personal belongings in the hall on the second floor because I was not able to get back inside the building to secure my items and lock the unit. An employee should have provided a tour of the property and showed how to properly utilize the sliding door and the after hours man door that nobody said anything about. Worst experience ever renting a storage. When I called this morning, another representative told me that I could access my unit from 5 AM until 10 PM! The inconsistencies of information provided on access times and lack of customer service in showing me how to use the key card to access the building are my issues and concerns.

Rating:

5.0

Great service

Rating:

5.0

Clean hallway floors.

Rating:

4.0

I would have given an excellent as the status but I did have an issue with my security card at one point. But other than that, the staff was very professional and I definitely would recommend this place for storage and moving.

Rating:

4.0

Only issue was there was initially, a misunderstanding in reference to a promotion/ special being honored. After the supervisor Kristina came in, the issue was then resolved.

Rating:

5.0

Great customer service!

Rating:

1.0

Charged me after I requested move out for an extra month, completely ignored my other move out request.

Rating:

5.0

I have had great experience in this facility for many years. People are great, great customer service very clean store.

Rating:

3.0

Overall experience was great. One thing I don’t like is the lack of communication. I paid for at 10x10 but was given two smaller units instead which kind of made it inconvenient.

Rating:

2.0

I chose below average because uhaul skagit valley location are some racist people. Specifically the manager of the location.

Rating:

5.0

personnel at this location are professional and ready to assist in any way possible.

Rating:

5.0

Great staff from first contact. Helped after unable to secure unit online. They were quick efficient and friendly. Total rental time was less than 15 minutes while they were through with operation of the storage. The code and card for access is a great idea for those who sometimes go cardless like myself

Rating:

4.0

The facility was just fine, the constant badgering for a review is annoying.

Rating:

5.0

Your employees was helpful and lock my door when I did not lock it right

Rating:

2.0

Storage units are very small!!! Your expected to stack very high and be unsafe!!!

Rating:

2.0

I was charged a $25!cleaning fee. I left the uhaul clean and left no belongings behind. I also did it receive the size storage I requested.

Rating:

5.0

By far one of the best U-Haul Storages in the USA. Thanks

Rating:

5.0

Outstanding service from the top to bottom. Best Uhaul I have ever dealt with.

Rating:

2.0

The Manager was rude and extremely racist. She was NOT friendly on any terms and I will NEVER do busy there again!!!

Rating:

1.0

My storage unit was auctioned off before I could go and pay for it. I spoke to someone and came to an agreement for paying off my unit. There was lack of communication for corporate to the facility who had my storage and lost all my personal belongings that was personal to me.

Rating:

5.0

By far, one of the best storage facilities I’ve ever used! I just didn’t need the unit any longer. If there comes a time I will need one, I’ll be back!

Rating:

3.0

Elevator was broken down for too long. We had to lift extremely heavy stuff up the stairs it was too heavy and difficult to do because we couldn’t take our stuff back.

Rating:

5.0

Everyone from renting the truck to getting my storage unit was at best, Great!! Thank You All for the help!!!

Rating:

5.0

Amber was extremely helpful and accommodated me and my storage needs as best as possible.

Rating:

5.0

The employees here are great.

Rating:

5.0

I used this facility for two years. Everyone was always helpful. The cleaning person in the indoor storage is awesome and very helpful!

Rating:

1.0

I called ahead and booked a rental truck as well as a small storage unit. This was an unexpected storage and move of items for a business trip that I was on in Katy TX and I had to fly out in a few hours, so I was in an extreme time constraint. The gentleman on the phone was very helpful, gave me rates, secured a truck, etc. I explained that I would be there in 20 minutes and he had everything for the truck ready. Upon arriving to the location I was handed off to a blonde lady whom I verified that although I was given a 3rd floor storage unit that they had an elevator. She said they had an elevator and I signed all the documents for the storage unit as well. I then left to grab the pallet of materials that I was putting in the storage unit. 30 minutes later I came back to the storage place and was told that, although there is an elevator, that it was broken and I would have to carry everything up to the 3rd floor. I asked the blonde lady why she said that there is an elevator when it's broken and she said "because we do have an elevator". She immediately developed an attitude when I explained that I cannot possibly carry everything by myself up 3 floors (some of the things I'm storing weigh over 500lbs). I explained I'm on a time constraint, that I explained that in person and on the phone and I don't appreciate being mislead and lied to. She then told me to stop raising my voice (I have laryngitis and cannot talk without attempting to talk loudly), that she's not lying, that they DO have an elevator (whether it's actually working apparently is a non-issue to her) and that instead of trying to find another location with adequate storage or being proactive in any way, she said I'm not welcome anymore and she's canceling my storage unit. I had to ask twice for proof that it's cancelled, she yells at me that she's canceling it, grabs the paperwork out of my hand, tears it up and throws it away. In addition to the wasted time, soaking wet conditions, having to unpack and repack the truck, this individual was the rudest, most unpleasant person I've had the pleasure of dealing with in years. Under no circumstances would I employ her and I hope she never deals with another customer again. So instead of using this location I simply went next door, had an incredibly pleasant experience there, paid more for the unit but it was totally worth it. This blonde "manager" is going to ensure that the storage place next door is a successful business for as long as she's employed at your company. Until then I'll never use uhaul again for personal or business purposes.

Rating:

5.0

Very good service

Rating:

5.0

They should give you a discount for the 5x5x5 on the 5x5x10

Rating:

5.0

Worked very well, efficient and friendly.

Rating:

5.0

It was great costumer service

Rating:

2.0

I requested to end contract in February March and April I was told I had to remove my kick which I did months ago. The manager with colored hair there is very rude and disgusting to all of the customers.

Rating:

5.0

Amber is the best!!!

Rating:

5.0

Move out date was 3-24-2022. I was very please with this facility except the elevator did not work several visits.

Rating:

2.0

broken elevator i had to carry a lot of boxes using stairs all i heard from stuff was " so sorry elevator is out of service" no help no nothing

Rating:

4.0

We have rented u-haul trailers about a dozen times in the past couple of years because of rebuilding and moving due to Hurricane Harvey flooding. A discount on storage would have been nice. When we were ready to empty the storage unit, the elevator was broken. We had to wait another two weeks to be able to come back and empty the storage unit because that is when our help was available. We think it is wrong that rental is not prorated.

Rating:

5.0

All good during the whole time of the service agreement, will definitely come back !!

Rating:

3.0

I just don’t like waiting on the elevator. Stairs should be available without being penalized for opening the door to get out. I waited 15 for the elevator. Not happy with. That but everything else is fine.

Rating:

1.0

Manager doesn’t do her job and was very rude

Rating:

5.0

The staff was very accommodating, knowledgable and friendly. With the situation of staff shortage you can tell they are hard workers under stress. There is no need for such extended hours with all the 24/7 options they have available.

Rating:

5.0

Thank you! Everyone was helpful, knowledgeable and nice. I would definitely come back.. :)

Rating:

5.0

Kristina helped me get a truck and a storage unit and was extremely helpful and kind! She made the experience so stress free and I definitely wanted to make sure to give her a special shout out!

Rating:

3.0

I was charged for a months rent after I moved out on 21 Jan 2021. I called on 22 Jan 2022, I was told I would be refunded on my credit card. I have not been refunded yet.

Rating:

5.0

We rented a truck, then needed a storage building. The whole process went smoothly.

Rating:

4.0

The Bathrooms were disgusting, I arrived closer to 11pm and went the next morning and the bathrooms were not touched.

Rating:

5.0

The service was excellent from beginning to end. From renting a U-Haul and storage piece of cake will definitely recommend.

Rating:

3.0

Gentleman at desk seemed confused with my online check in and almost charged me twice but we got it figured out and things went well

Rating:

3.0

I rented at this facility because it was supposed to be 24 hour access but I didn’t get it on both units, and it was removed from the one that did have it. No explanation why it wasn’t provided for both units or why it was removed from the one. I feel mislead.

Rating:

1.0

2nd time taking our deposit & charging us over to be overdrawn in our account gets attitude end We call never had money reversed worse customer service

Rating:

4.0

The service was very good.

Rating:

3.0

Some employees are great in that location. Others are just not helpful at all. One guy didn't even look up to say hi even after I said hello. If I didn't say I'm there to pick a lock, he would not even say anything. After I got the lock, I said thank you and no response back. So i just left. Other than that dude, everything else is ok.

Rating:

5.0

The staff were attentive, knowledgeable, accommodating, and pleasant. The systems in place are easy to understand and help movers safely store their belongings. I would use this facility again. Thank you.

Rating:

2.0

No one was there to help with the unhooking of the trailer. No one answered the phone either. Definitely don’t recommend this location

Rating:

5.0

My experience was extremely pleasant.. The staff was welcoming and helpful..I would highly suggest this facility to friends and family members..

Rating:

5.0

Kristina and Amber are awesome. They are always there to help and answer your questions.

Rating:

5.0

Worker was super friendly and extremely helpful

Rating:

5.0

I received very good service. My reason for leaving was that I needed a bigger storage area and there were not any available so I had to go elsewhere. Thanks!

Rating:

4.0

Had spiders in the unit.

Rating:

2.0

Too hard to get to loading unloading area due to all the trucks being returned block the way.

Rating:

2.0

The female workers was not polite when it was time to empty out my storage. Apparently I had 2 separate accounts and one wasn’t paid on time because of that reason they put a red lock on my unit but did not call or email me instead they sent a letter to a family member for a reminder as if the person lived in Texas how sad I will make sure I don’t use that same storage unit as long as those rude people are there

Rating:

5.0

Excellent service

Rating:

4.0

I was given a storage pass card but I was not told how to use it and when I was suppose to use it. So every time I went into the storage the alarm would go off..when I returned my truck the guy behind counter told me what to do.

Rating:

5.0

The front desk staff was very kind and helped me make last-minute adjustments for my storage needs. Additionally, a member of the truck staff assisted me in temporarily airing up one of the tires on my personal car (I had hit something on the drive to the facility and my tire was nearly flat when I arrived). The patience, kindness, and expertise of the staff made my move/storage experience as positive as possible.

Rating:

5.0

Staff was nice

Rating:

5.0

Every visit is pleasant and moves as quickly as possible. I would use them again.

Rating:

5.0

Very exceptional service. All attendants were very helpful and professional.

Rating:

5.0

I was very impressed with not only the staff, but with the overall security of the facility itself…

Rating:

5.0

Great customer service. Very nice facility.

Rating:

1.0

Website cited street level access, which to me implied that there would be vehicle access, there is not. The lady who helped me was extremely short and rude.

Rating:

4.0

Friendly environment

Rating:

5.0

Friendly and helpful associates! Everything was explained. Faculty was clean. Plenty of carts to get your items in and out.

Rating:

5.0

The entire staff were welcoming and very knowledgeable of all their storages and products!

Rating:

5.0

The manager was amazing I would recommend her

Rating:

5.0

Excellent service, I was in need of storage for my mom; and you guys were awesome starting from the customer services to the facility. My mother moved into permanent housing, reason why we didn't have a need to continue utilizing the storage Thank you very much

Rating:

1.0

The after hours door stopped working after I signed up for the unit. I came to retrieve some items one night and couldn’t access my unit. There wasn’t a note posted to indicate the door was broken. I called every number posted outside the door, including the General Manager. As of the date and time of this comment, I have not received a call back from the GM. Someone called me and said that they told me the after hours door was not working when I signed up; however, I have no recollection of being told this, I didn’t sign anything acknowledging I was told (and I wouldn’t have signed up because I needed access after store hours) and there weren’t any signs posted. Additionally I was able to access after hours once or twice after I signed up so, in my opinion, that supports my position that I was not informed about the door. The day after I wasn’t able to access my unit, I got off work early to get to the office because I thought it was just a access card issue. That’s when I was told the door wasn’t working and no one had any idea when the door would be fixed. The staff recommended I contact the GM but of course that was useless because I’d already done so and hadn’t received a response. I ended up submitting a customer action report (#3164929) and the GM still didn’t have the courtesy to contact me. A different worker contacted me, stating what I outlined above. This was by far the worse experience I’ve ever had with any storage or moving service. I find value in Uhaul trucks but will never use a storage unit.

Rating:

2.0

I like the first person who received the tow dolly. However when I returned the 20ft. Truck, the lady was rude. I asked how long I need to wait. She abruptly said ( I am doing payroll I don’t have time for you and the other girl is busy.) I asked her for a receipt and she said I should have done it online if I wanted that. I never received a confirmation from anyone my rental was checked in. When i told her the key only opened the passenger door she syed and said ( I got it loudly ). It was the rudest attitude. I was there by 7am. She should have had a kinder spirit

Rating:

5.0

Thank you for unhooking my transport from my truck so I could unload. and I appreciate you offering so many moving carts to make the trips to my unit manageable.

Rating:

5.0

Everyone was very friendly and helpful. Wonderful experience,

Rating:

2.0

Poor customer service and no one is available on site after office closes in case of minor emergencies.

Rating:

3.0

The only reason I say this is because the associate who made our contract was supposed to charge me for the 24 hour access, a mistake was made and it was not put on there. I had to return the 15 foot moving truck by 1:45 AM. We made it there just in time to unload and check the truck in. I tried to open the after hour door, it said sorry not in service. We attempted to call the GM many times, we had to sit out in 55 degree weather with our stuff sitting in the parking lot right out side the sliding door until someone came at 6:50 and opened the door for us to begin to load it into our unit. Our main issue was that no one would answer at the after-hour help number. Other than that it was great, the location is beautiful and very well maintained.

Rating:

5.0

Todo muy bien

Rating:

5.0

Staff very helpful

Rating:

5.0

Outstanding! Kristina and the staff were so helpful during our recovery process from Winter Storm Uri. Would highly recommend.

Rating:

5.0

The staff was very friendly. I was super happy with the service. I was going through a very hard time. They made my day look better. I want thank them from the bottom of my heart. The freeze destroyed our home. And they help quickly with a truck and two units. Happy happy happy

Rating:

5.0

Great customer service and the employees were very professional.

Rating:

5.0

Very good service friendly Biebel and professional

Rating:

5.0

The staff was exceptionally helpful.

Rating:

5.0

The Manager was extremely helpful and courteous and patient.

Rating:

5.0

Excellent staff here. They always go above and beyond. I will recommend this U-Haul to my friends and family.

Rating:

1.0

We were over charged every month we were there. When we moved out again we were charged for an extra month. I have used Uhaul for more years than I can remember never and until this time never had any issues. Afterwards this experience I will NEVER use Uhaul again.

Rating:

5.0

The general manager Kristina was very helpful. She went above and beyond to help us with our moving and storage. She was very kind and also understanding with everything going on. I’ve seen customers come in and belittle the employees here, but what these customers don’t realize is that these employees are here still helping in the middle of everything going on with all this COVID stuff. So to all the employees at this location keep y’all’s head up and keep doing what y’all are doing.

Rating:

3.0

The manager attitudes stinks.

Rating:

5.0

Amber was amazing. She really knows her stuff. There was not one time that I needed something that she was not able to assist me with it. Uhaul has chosen a great employee to be the face of their business.

Rating:

2.0

Rude, rude, rude staff. Not helpful. Dark storage rooms. Never dealing with U-Haul ever again. Would never suggest anyone else go to U-haul.

Rating:

5.0

Very awesome staff. Thank you for hiring great people.

Rating:

5.0

Very friendly and helpful. Thank you!

Rating:

5.0

Kristina is great. Will recommend this place

Rating:

4.0