Truck had squeaks, pulled to the right, tires were bouncy like they need aired upCATHY S.
Customer Reviews for U-Haul Moving & Storage of Katy at Grand Parkway North
Katy, TX 77493
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.WALTER J.
El cliente no dejó un comentario.DANIEL D.
El cliente no dejó un comentario.MIGUEL B.
Everyone was very friendly and helpful. Wonderful experience,Shari H. | Overall Experience
Fantastic experience. Won't go any else.JEANNIE PRESSLEY B.
Professional staff who quickly processed me both at pick up and drop off. Will gladly recommend this location to others.STEPHAN B.
El cliente no dejó un comentario.RANDY W.
El cliente no dejó un comentario.OSMANI S.
El cliente no dejó un comentario.Richard S.
Service very efficient and reliable.the workers mk sire u get what u wantFRANKLINE O.
Provide the customer drive up service, at least drive the vehicle up to the door and not make people search for the vehicle when picking up. I tried calling for the last two days of the rental to see if I could extend the days of rental and no one answered until 6:00pm the last day I needed to return the truck. When I dropped off the truck the lady was very curtious and professional.ANDI F.
Excellent staff and the very cooperative. I will strongly recommend this to anyone and also will use the same site for future needs.CHANDRASEKHAR G.
Make sure have the return is staff, doing the day when desk is busy, had to wait over 15 drop off.DeWayne C.
Thank you so much.Tessy G.
My neighborhood is brand new and they had trouble finding my location. You should have your drivers use multiple apps for finding a location such as waze and google maps.LOUIS N.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.Bryan R.
El cliente no dejó un comentario.PATRICK Q.
El cliente no dejó un comentario.Gregory D.
El cliente no dejó un comentario.ADAM H.
El cliente no dejó un comentario.SHAWNDREA LASHAY T.
El cliente no dejó un comentario.LARRY JAMES L.
El cliente no dejó un comentario.MARIA P.
El cliente no dejó un comentario.CHIDERA O.
I first went to a location where I had a $50 rental guarantee and when arriving they said they didn't have anything. I had to drive to another location to pick up my rental. It was very frustrating and will be contacting customer service to discuss. I've never had this happen and was a real turnoff.ROBERT R.
We were charged for gas even though we returned it with more gas than was In it when we received. There was no where in the contract we received that there was a specified amount that the gas had to be over.Tyler K.
El cliente no dejó un comentario.MIAN S.
very professionalDONALD P.
El cliente no dejó un comentario.NATHAN J.
El cliente no dejó un comentario.akisha l. | First Impressions
They were very polite, professional and helpful.TONY F.
El cliente no dejó un comentario.NOEL T.
El cliente no dejó un comentario.RAMON I.
El cliente no dejó un comentario.CAREY M.
El cliente no dejó un comentario.Antonio L.
El cliente no dejó un comentario.Trevor G. | First Impressions
El cliente no dejó un comentario.CASEY W.
This one, and U Haul at I 10 at Fry RD are well run storesADRIEN D.
El cliente no dejó un comentario.Mike W.
The lock to the storage compartment was really hard to open to get the keys after hours. I almost quit and would have lost a loading night. Prepare your customers or change your locks.Jerry F.
Have some more staff to help out with the return. Overall though everyone was good.Michael L.
El cliente no dejó un comentario.Steve C.
El cliente no dejó un comentario.Innocetta A. | Online Move In
El cliente no dejó un comentario.Juan G.
El cliente no dejó un comentario.Hennynel D. | First Impressions
El cliente no dejó un comentario.REBECA D.
I had a $10 certificate that I was unable to use for some reason that the lady onsite could not help me with. When I called the 800 number to try to get it applied, after waiting for 10 minutes, I got a person who then transferred me and that hold informed me I was going to be waiting an approximate 20 minutes - time I simply did not have at that time as we were on a clock to get the truck back. Then when we returned the truck, the system was down so they couldn't process anything at all - rentals, returns, nothing. I ended up leaving the charge on my credit card when I really didn't want to but by the time they called me after 5pm to change cards, we were knee-deep in taking care of other issues. Just kind of messed up all around.MICHELE B.
The lady who checked us in was unfriendly, talked too fast, and was rude to a coworker. The coworker, Chris, was doing a great job and working hardDAVID M.
El cliente no dejó un comentario.FRANCIS T.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.Steve C.
El cliente no dejó un comentario.Douglas R.
El cliente no dejó un comentario.TERRICKA V. | Overall Experience
El cliente no dejó un comentario.Cassondra H. | First Impressions
El cliente no dejó un comentario.Vanessa L. | Overall Experience
Pickup the van with gas about 7/8 full, returned it a little more than 7/8 but was charged a $12 coz it is not full. I got a picture of the dashboard when I pickup the vehicle indicating the start mileage as well as the gas indicator.RONALD L.
El cliente no dejó un comentario.MAIYA G.
Everything was great, fast easy service. Loved it!RITA S.
El cliente no dejó un comentario.Manisha H. | Online Move In
Poor customer service and no one is available on site after office closes in case of minor emergencies.BRENDA Z. | First Impressions
El cliente no dejó un comentario.JOSIE Q.
The young lady assisting me with my rental was excellent. She was very helpful in all the steps for rental. She will be my first location to choose for future rentals.KEVIN G.
El cliente no dejó un comentario.Patrice P.
El cliente no dejó un comentario.STEFFANI D.
El cliente no dejó un comentario.ROBERT S.
Only concern and complaint that I have is that I returned the equipment yesterday morning at Laredo tx. But I never received the email or texted that I did, do I call the 1800 number to verify and nobody answered the phone I was waiting for someone to talk with for almost an hour several times that I called... customer service it's very poor or noneROBERTO P.
Associates professional , equipment good , no problems very satisfied with this rentalDAVID L.
El cliente no dejó un comentario.YOCELIN F.
El cliente no dejó un comentario.THOMAS S.
El cliente no dejó un comentario.JOHN W.
El cliente no dejó un comentario.DANIEL F.
El cliente no dejó un comentario.TOM N.
El cliente no dejó un comentario.ROBERT J.
El cliente no dejó un comentario.Rojelio B.
Everyone was very helpful and friendly.SHARI H.
If you return equipment after hours and try to call 1-800GO UHAUL, expect to hold for nearly an hour, it rings once and then hangs up on you! Customer Service at the coporate level sucks.Debra Lee R.
The only reason I say this is because the associate who made our contract was supposed to charge me for the 24 hour access, a mistake was made and it was not put on there. I had to return the 15 foot moving truck by 1:45 AM. We made it there just in time to unload and check the truck in. I tried to open the after hour door, it said sorry not in service. We attempted to call the GM many times, we had to sit out in 55 degree weather with our stuff sitting in the parking lot right out side the sliding door until someone came at 6:50 and opened the door for us to begin to load it into our unit. Our main issue was that no one would answer at the after-hour help number. Other than that it was great, the location is beautiful and very well maintained.Jolene H. | First Impressions
El cliente no dejó un comentario.Carlos R. | First Impressions
UHaul employee was great. I didn't get her name but she was so fast and knew every answer to my questions.CARLOS V.
El cliente no dejó un comentario.Nellie M. | First Impressions
El cliente no dejó un comentario.CARLOS S.
El cliente no dejó un comentario.JOSE R.
Be more friendlyBarry W.
El cliente no dejó un comentario.Brittini P.
El cliente no dejó un comentario.JOSEPH MARTIN P.
El cliente no dejó un comentario.Paula O.
El cliente no dejó un comentario.WILLIAM M.
Drop off was super quick and the girl who helped us was amazing. We were exhausted and were shocked that drop off only took minutes.JEREMY B.
El cliente no dejó un comentario.ALAN B.
El cliente no dejó un comentario.Larry J.
El cliente no dejó un comentario.MARGARITA R.
El cliente no dejó un comentario.FATMIR H.
El cliente no dejó un comentario.OSWALDO C.
El cliente no dejó un comentario.Justin L.
Everything & everyone was on point. Storage building was clean & coolRodney C.
El cliente no dejó un comentario.Jack W.
El cliente no dejó un comentario.JAVIER S.
El cliente no dejó un comentario.RONALD N.
El cliente no dejó un comentario.RACHEL G.
El cliente no dejó un comentario.Robin S.
El cliente no dejó un comentario.Garrison C.
El cliente no dejó un comentario.Gary O.
El cliente no dejó un comentario.JORGE R.
Todo muy bienYenier C. | Overall Experience
Amber was the best and gave really great cx service . She definitely deserves a raise!JAMES B.
You guys are awesome thank you so muchYOKO B.
El cliente no dejó un comentario.Mitchell H.
El cliente no dejó un comentario.VERNON B.
El cliente no dejó un comentario.MARY F.
Short and easy process picking up and dropping off. No wait time.Krystal M.
None it's perfectDEETT E.
El cliente no dejó un comentario.John B. | First Impressions
Staff very helpfulJeffrey M. | Overall Experience
El cliente no dejó un comentario.Donna U. | First Impressions
El cliente no dejó un comentario.Liz E. | First Impressions
El cliente no dejó un comentario.Ted C. | Overall Experience
El cliente no dejó un comentario.ADETOKUNBO B. | First Impressions
Outstanding! Kristina and the staff were so helpful during our recovery process from Winter Storm Uri. Would highly recommend.BRUCE S. | First Impressions
The staff was very friendly. I was super happy with the service. I was going through a very hard time. They made my day look better. I want thank them from the bottom of my heart. The freeze destroyed our home. And they help quickly with a truck and two units. Happy happy happyINDALECIO RODRIG P. | First Impressions
El cliente no dejó un comentario.Daylean R. | Overall Experience
El cliente no dejó un comentario.PAUL T. | Overall Experience
Great customer service and the employees were very professional.Garvey J. | Overall Experience
El cliente no dejó un comentario.Benjamin M. | Overall Experience
Very good service friendly Biebel and professionalMACK N. | Overall Experience
El cliente no dejó un comentario.JASMINE B. | First Impressions
El cliente no dejó un comentario.Tyler C. | First Impressions
El cliente no dejó un comentario.Jennifer S. | First Impressions
The staff was exceptionally helpful.DAN A. | Overall Experience
The Manager was extremely helpful and courteous and patient.Mary M. | First Impressions
Excellent staff here. They always go above and beyond. I will recommend this U-Haul to my friends and family.Moises G. | Overall Experience
El cliente no dejó un comentario.PAUL T. | First Impressions
El cliente no dejó un comentario.ALICIA G. | First Impressions
We were over charged every month we were there. When we moved out again we were charged for an extra month. I have used Uhaul for more years than I can remember never and until this time never had any issues. Afterwards this experience I will NEVER use Uhaul again.Robert L. | Overall Experience
El cliente no dejó un comentario.Greg B. | Overall Experience
El cliente no dejó un comentario.Sheila M. | Overall Experience
The general manager Kristina was very helpful. She went above and beyond to help us with our moving and storage. She was very kind and also understanding with everything going on. I've seen customers come in and belittle the employees here, but what these customers don't realize is that these employees are here still helping in the middle of everything going on with all this COVID stuff. So to all the employees at this location keep y'all's head up and keep doing what y'all are doing.Ashley S. | Overall Experience
El cliente no dejó un comentario.Clarence J. | Overall Experience
The manager attitudes stinks.Aldo J. | Overall Experience
Amber was amazing. She really knows her stuff. There was not one time that I needed something that she was not able to assist me with it. Uhaul has chosen a great employee to be the face of their business.PENELOPE M. | Overall Experience
El cliente no dejó un comentario.Garvey J. | First Impressions
El cliente no dejó un comentario.Monica M. | Overall Experience
Rude, rude, rude staff. Not helpful. Dark storage rooms. Never dealing with U-Haul ever again. Would never suggest anyone else go to U-haul.Sylvia S. | Overall Experience
El cliente no dejó un comentario.Todd J. | Overall Experience
El cliente no dejó un comentario.David E. | First Impressions
El cliente no dejó un comentario.Neil P. | First Impressions
Very awesome staff. Thank you for hiring great people.Sthugh B. | First Impressions
El cliente no dejó un comentario.Zulema H. | First Impressions
Very friendly and helpful. Thank you!Jean M. | First Impressions
El cliente no dejó un comentario.Esteban A. | Overall Experience
Kristina is great. Will recommend this placeDominic C. | Overall Experience
Overall, the experience was great. I didn't have any problem with my things, the storage units were easily accessible, clean and well taken care of. I felt uneasy going into the main office area because no one ever wore masks. I will have to think twice about storing with U-Haul in the future as I don't really understand why they don't pro-rate rent, that's money I could save, which is especially essential during these hard times. Oh well.Haley L. | Overall Experience
El cliente no dejó un comentario.SAMUEL S. | Overall Experience
El cliente no dejó un comentario.jeremy T. | First Impressions
El cliente no dejó un comentario.Romualdo V. | Overall Experience
El cliente no dejó un comentario.Jeffrey H. | Overall Experience
El cliente no dejó un comentario.Jeffrey H. | Overall Experience
El cliente no dejó un comentario.SAMUEL S. | First Impressions
El cliente no dejó un comentario.Matthew k. | Overall Experience
Great service, the managers there are awesome.Dominic C. | First Impressions
The best customer service I have experience in a whileChristopher J. | Overall Experience
Your staff is to lean, I was there four hours just putting my truck on the trailer. You can't except one person to do everything in the morning. There should be two people on site at all times!!!John O. | Overall Experience
Kristina and Ryan are awesome. They helped me get into a storage room at the last min. They walked me through everything on how to get in after hours. They made my move a lot easier. GraciasKristina E. | First Impressions
I bring to my new house a big rat in the refrigeratorJorge R. | Overall Experience
clean, helpful, affordable, safeMarilyn B. | Overall Experience
El cliente no dejó un comentario.justin n. | First Impressions
I really appreciated the above and beyond customer service that I received from Ryan helping me with my storage situation. I also appreciate how he has extended the services to me at a better time due to the current situation the USA is facing. Thank you again Ryan.Marjorie G. | Overall Experience
El cliente no dejó un comentario.DONALD R. | First Impressions
I would recommend this place to anyone.Linda G. | Overall Experience
Very good customer serviceDavid F. | First Impressions
The staff and service was excellent!Willie H A. | First Impressions
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!