El cliente no dejó un comentario.Manisha H. | Online Move In
Customer Reviews for U-Haul Moving & Storage of Katy at Grand Parkway North
Katy, TX 77493
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Poor customer service and no one is available on site after office closes in case of minor emergencies.BRENDA Z. | First Impressions
El cliente no dejó un comentario.JOSIE Q.
The young lady assisting me with my rental was excellent. She was very helpful in all the steps for rental. She will be my first location to choose for future rentals.KEVIN G.
El cliente no dejó un comentario.Patrice P.
El cliente no dejó un comentario.STEFFANI D.
El cliente no dejó un comentario.ROBERT S.
Only concern and complaint that I have is that I returned the equipment yesterday morning at Laredo tx. But I never received the email or texted that I did, do I call the 1800 number to verify and nobody answered the phone I was waiting for someone to talk with for almost an hour several times that I called... customer service it's very poor or noneROBERTO P.
Associates professional , equipment good , no problems very satisfied with this rentalDAVID L.
El cliente no dejó un comentario.YOCELIN F.
El cliente no dejó un comentario.THOMAS S.
El cliente no dejó un comentario.JOHN W.
El cliente no dejó un comentario.DANIEL F.
El cliente no dejó un comentario.TOM N.
El cliente no dejó un comentario.ROBERT J.
El cliente no dejó un comentario.Rojelio B.
Everyone was very helpful and friendly.SHARI H.
If you return equipment after hours and try to call 1-800GO UHAUL, expect to hold for nearly an hour, it rings once and then hangs up on you! Customer Service at the coporate level sucks.Debra Lee R.
The only reason I say this is because the associate who made our contract was supposed to charge me for the 24 hour access, a mistake was made and it was not put on there. I had to return the 15 foot moving truck by 1:45 AM. We made it there just in time to unload and check the truck in. I tried to open the after hour door, it said sorry not in service. We attempted to call the GM many times, we had to sit out in 55 degree weather with our stuff sitting in the parking lot right out side the sliding door until someone came at 6:50 and opened the door for us to begin to load it into our unit. Our main issue was that no one would answer at the after-hour help number. Other than that it was great, the location is beautiful and very well maintained.Jolene H. | First Impressions
El cliente no dejó un comentario.Carlos R. | First Impressions
UHaul employee was great. I didn't get her name but she was so fast and knew every answer to my questions.CARLOS V.
El cliente no dejó un comentario.Nellie M. | First Impressions
El cliente no dejó un comentario.CARLOS S.
El cliente no dejó un comentario.JOSE R.
Be more friendlyBarry W.
El cliente no dejó un comentario.Brittini P.
El cliente no dejó un comentario.JOSEPH MARTIN P.
El cliente no dejó un comentario.Paula O.
El cliente no dejó un comentario.WILLIAM M.
Drop off was super quick and the girl who helped us was amazing. We were exhausted and were shocked that drop off only took minutes.JEREMY B.
El cliente no dejó un comentario.ALAN B.
El cliente no dejó un comentario.Larry J.
El cliente no dejó un comentario.MARGARITA R.
El cliente no dejó un comentario.FATMIR H.
El cliente no dejó un comentario.OSWALDO C.
El cliente no dejó un comentario.Justin L.
Everything & everyone was on point. Storage building was clean & coolRodney C.
El cliente no dejó un comentario.Jack W.
El cliente no dejó un comentario.JAVIER S.
El cliente no dejó un comentario.RONALD N.
El cliente no dejó un comentario.RACHEL G.
El cliente no dejó un comentario.Robin S.
El cliente no dejó un comentario.Garrison C.
El cliente no dejó un comentario.Gary O.
El cliente no dejó un comentario.JORGE R.
Todo muy bienYenier C. | Overall Experience
Amber was the best and gave really great cx service . She definitely deserves a raise!JAMES B.
You guys are awesome thank you so muchYOKO B.
El cliente no dejó un comentario.Mitchell H.
El cliente no dejó un comentario.VERNON B.
El cliente no dejó un comentario.MARY F.
Short and easy process picking up and dropping off. No wait time.Krystal M.
None it's perfectDEETT E.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.John B. | First Impressions
Clean the cabin better, especially in covid times.NEEL S.
El cliente no dejó un comentario.JOSE G.
El cliente no dejó un comentario.VICTOR N.
El cliente no dejó un comentario.SAAD A.
El cliente no dejó un comentario.DIANA F.
Friendly staff was in and out in a short amount of time.JOHN J.
El cliente no dejó un comentario.HOLLY M.
The trailer I rented had a taillight out. I returned to Uhaul and an employee immediately fixed the issue. Good customer service.RAUL D.
El cliente no dejó un comentario.CARLTON H.
El cliente no dejó un comentario.Evelin W.
El cliente no dejó un comentario.WILLIAM R.
El cliente no dejó un comentario.Tyra C.
El cliente no dejó un comentario.JOHN PAUL B.
Staff very helpfulJeffrey M. | Overall Experience
El cliente no dejó un comentario.Bodhendra B.
This was too easy. From renting to picking the car up to returning the car. I was so impressed!! The customer service was great too. Dimesha ( I'm so sorry if I got that wrong) she was great!! She was quick, super nice and helpful. I would definitely use this location again. Made my move go a lot smoother.Alexis H.
El cliente no dejó un comentario.Donna U. | First Impressions
El cliente no dejó un comentario.MANCE W.
El cliente no dejó un comentario.Liz E. | First Impressions
Amesha was great friendly, quick, and accommodating great customer service.CHRISTOPHER W.
El cliente no dejó un comentario.Ted C. | Overall Experience
Amisha was super professional and did everything she could to get us hooked up and ready to go. She helped me hook up the trailer, joked around with us and helped us when we got back. She made the experience the best and was the most friendly there.NATHAN O.
El cliente no dejó un comentario.ADETOKUNBO B. | First Impressions
Awesome customer service! They know what they are talking about and go above and beyond.Kristina E.
Outstanding! Kristina and the staff were so helpful during our recovery process from Winter Storm Uri. Would highly recommend.BRUCE S. | First Impressions
The staff was very friendly. I was super happy with the service. I was going through a very hard time. They made my day look better. I want thank them from the bottom of my heart. The freeze destroyed our home. And they help quickly with a truck and two units. Happy happy happyINDALECIO RODRIG P. | First Impressions
El cliente no dejó un comentario.Daylean R. | Overall Experience
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.PAUL T. | Overall Experience
Even in an area where traffic could be a concern this location is safe and easy to get on and off the frontage road.KENNETH M.
More pleasant staff. Very short and bad attitude.TYLER C.
El cliente no dejó un comentario.CHUKWUDIMMA M.
El cliente no dejó un comentario.STEVEN T.
El cliente no dejó un comentario.Farid K.
Great customer service and the employees were very professional.Garvey J. | Overall Experience
From start to finish, everything went smoothly.LINDA A.
El cliente no dejó un comentario.YORANDA M.
Kristine and her staff not only met but exceeded expectations making my move seem less!!ANDRELYN W.
El cliente no dejó un comentario.MALISSA B.
very friendly the deserve a raise for how hard they workMichael S.
El cliente no dejó un comentario.Benjamin M. | Overall Experience
Very good service friendly Biebel and professionalMACK N. | Overall Experience
El cliente no dejó un comentario.JOSEPH E.
El cliente no dejó un comentario.SANGSIG K.
El cliente no dejó un comentario.ISAM IBRAHIM S.
El cliente no dejó un comentario.JASMINE B. | First Impressions
El cliente no dejó un comentario.Tyler C. | First Impressions
Nothing to improve but to sustain the great customer service!SANDRY R.
El cliente no dejó un comentario.KAMESHA B.
The employee who waited on me was by herself and, as a former specialty retail manager, I felt sorry for her. Nobody should be expected to check out customers, answer the phone, and go outside and hook up equipment, etc. all by themselves. Get more help.TIMOTHY B.
El cliente no dejó un comentario.Jennifer S. | First Impressions
ðŸ‘ðŸ‘SERGIO ERNESTO M.
El cliente no dejó un comentario.Nick L.
Direction card or sheet as to dash board operation. The cab needs to be bettter sound proofed.STEPHEN P.
Better customer service. The guy who made reservation was very rude. When I got to the store so was the cashier who I made the Payment to. Considering it was my first time ever renting from uhaul wasn't the best experience at all.ROBERTO C.
El cliente no dejó un comentario.GUSTAVO M.
El cliente no dejó un comentario.PAMELA L.
Awesome! customer serviceENDY T.
No improvement needed !! Always the best experience. Christina is so helpful and knowledgeable!!SEAN R.
El cliente no dejó un comentario.NELSON S.
Excellent service. I will recommend to encourage to all the personnel in the store to use a face mask.LUIS B.
El cliente no dejó un comentario.FLOYD B.
El cliente no dejó un comentario.PETER C.
El cliente no dejó un comentario.Ranessa M.
El cliente no dejó un comentario.DARRELL M.
The staff was exceptionally helpful.DAN A. | Overall Experience
please make it more clear where exactly to park the rental when returning (is it okay to park behind other equipment when no free spaces are available?)Faith J.
The Manager was extremely helpful and courteous and patient.Mary M. | First Impressions
Excellent staff here. They always go above and beyond. I will recommend this U-Haul to my friends and family.Moises G. | Overall Experience
El cliente no dejó un comentario.PAUL T. | First Impressions
El cliente no dejó un comentario.ALICIA G. | First Impressions
We were over charged every month we were there. When we moved out again we were charged for an extra month. I have used Uhaul for more years than I can remember never and until this time never had any issues. Afterwards this experience I will NEVER use Uhaul again.Robert L. | Overall Experience
El cliente no dejó un comentario.Greg B. | Overall Experience
El cliente no dejó un comentario.Sheila M. | Overall Experience
The general manager Kristina was very helpful. She went above and beyond to help us with our moving and storage. She was very kind and also understanding with everything going on. I've seen customers come in and belittle the employees here, but what these customers don't realize is that these employees are here still helping in the middle of everything going on with all this COVID stuff. So to all the employees at this location keep y'all's head up and keep doing what y'all are doing.Ashley S. | Overall Experience
El cliente no dejó un comentario.Clarence J. | Overall Experience
The manager attitudes stinks.Aldo J. | Overall Experience
Amber was amazing. She really knows her stuff. There was not one time that I needed something that she was not able to assist me with it. Uhaul has chosen a great employee to be the face of their business.PENELOPE M. | Overall Experience
El cliente no dejó un comentario.Garvey J. | First Impressions
El cliente no dejó un comentario.Monica M. | Overall Experience
Rude, rude, rude staff. Not helpful. Dark storage rooms. Never dealing with U-Haul ever again. Would never suggest anyone else go to U-haul.Sylvia S. | Overall Experience
El cliente no dejó un comentario.Todd J. | Overall Experience
El cliente no dejó un comentario.David E. | First Impressions
El cliente no dejó un comentario.Neil P. | First Impressions
Very awesome staff. Thank you for hiring great people.Sthugh B. | First Impressions
El cliente no dejó un comentario.Zulema H. | First Impressions
Very friendly and helpful. Thank you!Jean M. | First Impressions
El cliente no dejó un comentario.Esteban A. | Overall Experience
Kristina is great. Will recommend this placeDominic C. | Overall Experience
Overall, the experience was great. I didn't have any problem with my things, the storage units were easily accessible, clean and well taken care of. I felt uneasy going into the main office area because no one ever wore masks. I will have to think twice about storing with U-Haul in the future as I don't really understand why they don't pro-rate rent, that's money I could save, which is especially essential during these hard times. Oh well.Haley L. | Overall Experience
El cliente no dejó un comentario.SAMUEL S. | Overall Experience
El cliente no dejó un comentario.jeremy T. | First Impressions
El cliente no dejó un comentario.Romualdo V. | Overall Experience
El cliente no dejó un comentario.Jeffrey H. | Overall Experience
El cliente no dejó un comentario.Jeffrey H. | Overall Experience
El cliente no dejó un comentario.SAMUEL S. | First Impressions
El cliente no dejó un comentario.Matthew k. | Overall Experience
Great service, the managers there are awesome.Dominic C. | First Impressions
The best customer service I have experience in a whileChristopher J. | Overall Experience
Your staff is to lean, I was there four hours just putting my truck on the trailer. You can't except one person to do everything in the morning. There should be two people on site at all times!!!John O. | Overall Experience
Kristina and Ryan are awesome. They helped me get into a storage room at the last min. They walked me through everything on how to get in after hours. They made my move a lot easier. GraciasKristina E. | First Impressions
I bring to my new house a big rat in the refrigeratorJorge R. | Overall Experience
clean, helpful, affordable, safeMarilyn B. | Overall Experience
El cliente no dejó un comentario.justin n. | First Impressions
I really appreciated the above and beyond customer service that I received from Ryan helping me with my storage situation. I also appreciate how he has extended the services to me at a better time due to the current situation the USA is facing. Thank you again Ryan.Marjorie G. | Overall Experience
El cliente no dejó un comentario.DONALD R. | First Impressions
I would recommend this place to anyone.Linda G. | Overall Experience
Very good customer serviceDavid F. | First Impressions
The staff and service was excellent!Willie H A. | First Impressions
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!