Customer service was excellent I'm from the out of town and they were very helpful . I have 0 complaintDominic T.
Customer Reviews for U-Haul Moving & Storage of Kakaako
Honolulu, HI 96814
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing! The staff were super friendly, and the truck was clean and worked well.Gregor U.
El cliente no dejó un comentario.Eleanor A.
El cliente no dejó un comentario.Gina D.
El cliente no dejó un comentario.NOLAN O.
I had no any problem from pickup the Uhaul car and dropping off the car and the worker( two lady's) are so friendly and nice. That's way i away go there if i need to rent a car or StorageHyonggon K.
Nothing. Lorraine was exceptionally pleasant from the beginning until I returned the van. She is a reason I would return to do business.Clara P.
El cliente no dejó un comentario.Carl A.
Everything was perfectBruno C.
El cliente no dejó un comentario.Paul J. | Overall Experience
Be sure to keep excellent staff who serviced us!Raymond G.
Lorraine & Ipo were the nicest two employees at UHaul i've had the pleasure to deal with. Very pleasant. Very patient, explained thoroughly and were extremely accommodating. Very different experience from the Mapunapuna branch. THanks!William R.
Great customer service from the ladies in the office . Awesome and would definitely recommendTausolia F.
Very friendly staff and fastDarren H.
Customer service was very friendly, professional and helpful. Lorraine and Laine were awesome. Thanks you!Benjamin N.
El cliente no dejó un comentario.MARCELO S. | First Impressions
All the staff is very courteous and very well informed. This is the second time I've worked with them and I'm very pleased with the service and the equipment. I would highly recommend themCharles T.
El cliente no dejó un comentario.Alice Y.
Very clean, friendly and accommodating.Jon R.
well run. Carry small rolls of tape with built in cuttersJames P.
Best customer service I have ever experienced.Jose D.
Nothing. The attendant I worked with, I I believe her name was Lorraine, was fantastic! Very nice and embodied the aloha spirit!!Glenn R.
My husband and I just moved back to the area, and are currently without a car. We needed to rent a van style on two separate occasions. Laine and her coworker made our two visits seamless. The process was so easy, the equipment readily available and the office was nice and tidy. Laine gave suggestions on which type of vehicle would be best for our move (the van over the pick-up). So glad she did, since we ended up buying smaller items, and we were happy that we had an enclosed area to store them in.Catherine S.
Pick up and drop off was very easy and fast. Ipo was very courteous, efficient and remembered me from the last time I rented the cargo van.Mary D.
It's easy renting with Uhaul here. They're extremely helpful and everything is a quick and smooth process. We would highly recommend it!Jessie S.
Nothing really😁 it was a great experience!Tamra V.
El cliente no dejó un comentario.Kory K.
My experience was flawless. Laine was incredibly helpful and friendly. ¡Gracias!ANDREW G.
I alway rent from this location. Great equity and staff!CARTER G.
No comments. The experience was very easy and a breeze.Ryan U.
Excellent service.RICHARD R.
This location was able to pick up a miss by the Iliwei store that did not have a reserved furniture dolly available. Kudos to them for making this work! The 9 ft cargo van was super clean, easy to drive.Phil C.
discounts for repeat customers.Michael F.
El cliente no dejó un comentario.Sachi H. | First Impressions
Staff is excellent!Joseph C.
Vehicle was very clean . Staff was wonderfulDarwin M.
El cliente no dejó un comentario.Alison Z.
Excellent customer serviceCrystal C.
All the office staff is super friendly and amazingSamuel P. | First Impressions
The free month at the beginning really helped me. Thank you so much.Barbara C. | Overall Experience
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.JAIME W. | First Impressions
El cliente no dejó un comentario.Tami D. | First Impressions
Excellent, friendly professionals. Very positive experience, thank you.Leon S.
Loraine was very helpful and accommodating.Charles T.
Amazing customer service and great experience. Good prices, clean vehicles. I will definitely recommend.Zoe C.
El cliente no dejó un comentario.Jesus T. | First Impressions
GM Ipo Moss, and her colleagues Lorraine, and Tessie, always provide outstanding service!! My company highly recommends this U-Haul Storage location.STERLING S.
Increase your van fleet.Nolan C.
The staff are awesome. Very nice and pleasant, couldn't have asked for nicer peopleArthur W.
Great customer service!Pu'uwai K. | Overall Experience
El cliente no dejó un comentario.Durwin L. | Overall Experience
El cliente no dejó un comentario.Eric H.
The most convenient service I've received in Hawaii!Manjo Q.
El cliente no dejó un comentario.Kevin M. | First Impressions
El cliente no dejó un comentario.MaryVie A.
El cliente no dejó un comentario.keoni C.
El cliente no dejó un comentario.Douglas J.
Everything was mostly technologically dependent which made the experience quite easy. The customer representative was super nice and knowledgeable. The daily rates and mileage rates were fairly priced.Eugene G.
Outstanding service as always! Great van rentals, great customer service!STERLING S.
El cliente no dejó un comentario.Robert S.
Lorraine helped me. She was wonderful!Thomas F.
El cliente no dejó un comentario.RODNey T.
El cliente no dejó un comentario.Matt W.
El cliente no dejó un comentario.DONALD O.
El cliente no dejó un comentario.Nyah C.
El cliente no dejó un comentario.STERLING S.
El cliente no dejó un comentario.Ismael R.
El cliente no dejó un comentario.Matt W.
El cliente no dejó un comentario.Pat A.
GM Ipo Moss and her colleagues Lorraine and Tessie always provide outstanding service....professional, efficient, and always with a great attitude! Highly recommend this U-Haul Storage location!STERLING S.
El cliente no dejó un comentario.Richard F.
El cliente no dejó un comentario.Clara K.
Not much, really - except to find a solution to the customer-parking problem perhaps?Harald E.
Ipolani was working very hard all by herself today and provided great service to everyone who was in there. She was also very patient with me and very helpful. Thank you so much for a great experience! :)Yumi H.
El cliente no dejó un comentario.Robert M.
Everything was great, wouldn't change a thing!Freddy O.
Very courteous Staff. Very through . Very Quick. I will be back. Mahalo, Darlene KeliiDarlene K.
Customer service was awesome and friendly.Anthony N.
It was a good first experience.Lucien M.
Agent was so nice and polite. Rare to find such a helpful and friendly, kind and SMART agent that really help customers unselfishly. Definitely recommend this location just for the customer service. Everything else such as the kaamaina discount was a bonus.Damon G.
Staff was great - courteous, helpful, friendly.Glenn N.
El cliente no dejó un comentario.RYUICHI H.
Great cargo van, and outstanding service! Thank you to GM Ipo and Lorraine...an awesome team!STERLING S.
El cliente no dejó un comentario.Pat A.
I cannot suggest anything for improvement. The website was easy to navigate, the app for checking the vehicle condition has a great user interface and most importantly the employee who helped us was wonderful! Thank you againDaniel B.
El cliente no dejó un comentario.STERLING S.
The staff at this U-Haul location always do a terrific job with our storage and van rental needs!!STERLING S.
The flat dolly was not durable for moving and did not have a fill flat area and steering handle.Elizabell B.
GM Ipo Moss, Lorraine, and Tessie consistently provide GREAT customer service!! We rent a few storage lockers at this Honolulu location. We regularly need to rent cargo vans from them in support of our company business. They always are friendly, efficient, professional, and helpful in providing our van rental and storage needs. I cannot recommend this U-Haul Storage location highly enough! Thank you U-Haul!STERLING S.
The lady that assisted me during pick-up and return were courteous and professional.Tomo H.
Friendly staff and they waited for me I was running late you're closing soon Deathly recommend to use them againSamuel W.
I don't know how to sign email receipt. I'm calling to explain that I don't know how to sign electronically. I've been on hold for over 2 minutes now. Everything else was a breezeSydney K.
El cliente no dejó un comentario.Finau L.
Staff was friendly and helpful. Pleasure to do business with them.John H.
El cliente no dejó un comentario.Myoung O.
I've been with UHAUL for years, renting vans and storage. I LOVE UHAUL.LARRY R. | First Impressions
El cliente no dejó un comentario.Liana G.
El cliente no dejó un comentario.carol B.
Lower the mirage rates!!! I used the van for about 1 hour and instead of the $19.99 that's plastered all over the vans, the small print raised it to $60! Crazy.Diana K.
El cliente no dejó un comentario.Ken K.
Everything was great using the uhaul.com app. Waited for the pickup keys message and away we went. Very friendly staff in the office. Good to go!!! Mahalo UHaul!!!Dason T.
Nothing - everything was greatKenneth V.
El cliente no dejó un comentario.Harrison R.
The location and office is great, but parking is difficult - and unclear.Mikako T.
The agent who assisted me was super helpful and friendly. She provided great customer service!Kamran S.
Excellent service.Jerome Israel M.
El cliente no dejó un comentario.Barbara G.
El cliente no dejó un comentario.Lovelyn K.
The staff was very friendly and hard working! I will recommend this location to anyone in need of a storage unit rental.Nasia N. | First Impressions
El cliente no dejó un comentario.Dong Hyun K.
Aloha just wanted to say Lorraine is awesome. Customer service is top notch. I would recommend Kakaako U haulMarianne V.
El cliente no dejó un comentario.Esther C. | Overall Experience
Storage was smaller than expected. HOWEVER, the service and staff were excellent and attentive and awesome!Suzette K. | Overall Experience
El cliente no dejó un comentario.Susan M. | First Impressions
I was having such a hard time and those ladies just swooped in and helped me out much more than They will ever knowRuth R. | First Impressions
I was highly impressed with the professionalism, attentiveness and customer service. Particularly by Tessie/Marie and Lorraine. They have gone beyond the call of duty to help in all circumstances. Being a first time customer to UHAUL storage is a significant difference from the other competitors here in HawaiiCharles D. | Overall Experience
El cliente no dejó un comentario.James M. | Overall Experience
Office staff was very friendly and helpful, didn't realize first months rent was free so that was a pleasant surprise, staff also offered me the use of a spare lock so that was a bonus, bathroom is very clean as well as the loading/unloading area. Only disappointment was that locker location wasn't on the ground level as was told by your operator on the mainland when I called to reserve the storage unit. This senior citizen was looking for an easier access locker location, but all in all it was a very pleasant experience.Paul H. | First Impressions
El cliente no dejó un comentario.Leon W. | Overall Experience
Very nice office staff!Dorinda M. | Overall Experience
The woman who helped me was Awesome she was super accommodating and helpful , excellent customer service. I would only recommend Uhaul storage to my Ohana I've been to several storages here in Honolulu's and this woman and this facility is by far the best all around. So if your looking for somewhere clean, secure with great customer service, then this is the place. Oh yea and the primary reason for choosing this haul to store my personal treasures is they by far have the best prices. And that's without any promotions. Ok Nuff said!! Sincerely, A very satisfied customer!!Cheryl B. | First Impressions
I've been a customer for more than five years and have spent lots of money I appreciate the manager taking very good care of me in this trying situation. This is very conveniently located one block from my home and I appreciate the fact that the hours are 24 hoursMICHELE O. | Overall Experience
El cliente no dejó un comentario.Charles D. | First Impressions
Great service. Fast. Efficient. Friendly. Great price. Recommend them.Silas Julian M. | First Impressions
Ipo was more than helpful, even tho I walked in when they were ready to walk out the door and go home for the evening. Ipo took the time to help me with my storage needs. I am grateful for the service I received at U-Haul Moving and Storage in Kakaako & would defiantly recommend them to my family and friends.Jeannette F. | First Impressions
Uhaul Self storage is easier and convenient to access. Best part is the quick transactions and changes.Divine D. | Overall Experience
El cliente no dejó un comentario.Maile C. | Overall Experience
I would highly recommend this facility for excellent storage. Thank you very much for you excellent service!Beverly P. | Overall Experience
My unit had small flooding, roof damage, and pests. A good portion if my items were ruined and thrown away such as my main living room TV and a bunch of my gym equipment.Codi P. | Overall Experience
El cliente no dejó un comentario.Mark B. | Overall Experience
Than you for your services over the past few years. My experience with UHaul was wonderful. It was easy to change units whenever I needed to downsize, and the staff was always really friendly and helpful. I'm really glad I chose your company.Dean S. | Overall Experience
El cliente no dejó un comentario.EDWARD L. | Overall Experience
El cliente no dejó un comentario.Darlene M. | Overall Experience
Fast friendly service!Eric V. | Overall Experience
El cliente no dejó un comentario.Linda L P. | First Impressions
El cliente no dejó un comentario.Justin N. | Overall Experience
El cliente no dejó un comentario.Michael H. | Overall Experience
El cliente no dejó un comentario.Brandi B. | Overall Experience
Ipolani Moss is an asset to your company. Take good care of her.JANICE I. | Overall Experience
Awesome, you guys are very helpful!JOHN R. | Overall Experience
El cliente no dejó un comentario.STEVEN R. | Overall Experience
El cliente no dejó un comentario.Tessie K. | Overall Experience
When I went to check out, the person said his computer was having issues. He said he had to put extra moving blankets, dolly, and flat wheeled dolly to check out, but that I would not get charged. I asked for a receipt because this didn't seem right. And on it, I was charged for 12 moving blankets not the 6 I reserved, 2 dollys (we only reserved one and used one) and 2 flat dollys (reserved one only). Overall I was over charged $20. I tried to call today, but no one answers.Christopher W. | First Impressions
I love Lorraine and Ipolani. They are so nice and helpful. I'm always glad to see them :)Lauren Y. | First Impressions
El cliente no dejó un comentario.Sheela C. | Overall Experience
El cliente no dejó un comentario.CONNIE ANN B. | Overall Experience
Staff were extremely friendly and helpful all the time. Facilities are clean and climate controlled. I would use them again anytime.Dawn M. | Overall Experience
The facility was secure, well-maintained and easy-to-access. Opening and closing the unit was easy. The customer service was great.Vanessa S. | Overall Experience
El cliente no dejó un comentario.Camie K. | Overall Experience
Excellent Staff thank you for 6 years 🥰HOKULANI H. | Overall Experience
El cliente no dejó un comentario.Tina K. | Overall Experience
Ipo and her staff is amazing.GREGORY P. | Overall Experience
El cliente no dejó un comentario.Kenani A. | Overall Experience
El cliente no dejó un comentario.SHANELL F. | First Impressions
The staff were very helpful with every request. I'm very impressed with their service. The facility was also clean, cool, and bright.Courtney F. | Overall Experience
Very nice helpful and friendly staff.TROY G. | First Impressions
El cliente no dejó un comentario.Jayna H. | First Impressions
My experience with the facility was favorable. I was surprised and displeased that the monthly fee is not prorated when moving out early.Pecola G. | Overall Experience
El cliente no dejó un comentario.Melissa T. | First Impressions
Great customer service -needed a bigger unit than I signed up for and I was pleasantly surprised by the cleanliness of the facility.EILEEN T. | First Impressions
Great service on the phone and in-person. Ipo was so kind and helpful!Camie K. | First Impressions
Wonderful experience with Uhaul storage, especially the manager Ipolani and all the staff are very very friendly, professional, helpful. They provided me exactly what I needed at the time, I wanted a large unit I got it and on the ground level, no elevator needed. When I needed to move out, they provided me a Uhaul van which made move so much easier, just took one trip and that was that simple. I'm very grateful and thank you Uhaul and the great staff you have. Will defenately recommend to friends and families. Aloha, thank you again for the great service you provide to our community and Best luck to your business, wishing you great success and prosperity, peace and happiness. God Bless!Vicky Z. | Overall Experience
El cliente no dejó un comentario.Angelina M. | First Impressions
El cliente no dejó un comentario.Jamal P. | Overall Experience
Due to COVID everything is ok to certain extent Everything could be better perhaps in the future !Anthe T. | Overall Experience
El cliente no dejó un comentario.Hanna Y. | First Impressions
All the staffs are amazing and cool due to coronavirus the staffs are still available to preformed at there highest best. Staff name MARK he's been very helpful and great polite to talk awesome guy thanks to the staff of uhaul KakaakoAnh T. | First Impressions
Everyone at Uhaul was very friendly and helpful. I would definitely go back there, if I needed a storage in the future.Shekaiba S. | Overall Experience
The staff was always there to help you. I appreciate them for their tiime in helping me even when I experience financial difficulty's. Alway was I greeted with kind words and offers of help. I have never had a greater storage experience such as u- haul. I believe the staff made the difference in my stay there. Thank you IIPO and associates for that experience I will be forever great full to you and your staff.Roxsand M. | Overall Experience
The staff was professional, friendly, and helpful. Very nice facility that I would recommend for both your truck rental and storage needs.Jacob R. | Overall Experience
The facility is well secured and maintained and staffing is excellent. Additionally, it is in a convenient location to downtown and affordable.SUSAN L. | Overall Experience
This storage facility is staffed with friendly, helpful people, there are always dolleys & carts available to use, trucks for rent, and the hallways are spacious & well-lit, with temperature control to keep your items stored in good condition. I highly recommend them & would use them again if I needed storage in Honolulu. Mahalo!Jennifer K. | Overall Experience
Ipolani Moss is the best! Great staff member!Kyle Charles A. | Overall Experience
The associates always gave excellent customer service. They were approachable with anything you may need.Brian I. | Overall Experience
El cliente no dejó un comentario.Jacob R. | First Impressions
Manager very helpfulCourtney F. | First Impressions
First time renting a storage unit. Great experience! Extremely friendly and helpful staff!!!!Dean Y. | Overall Experience
Staff at UHaul Kakaako are outstanding and always ready to help A+++charles b. | Overall Experience
Terrific service, and staff! Helpful, friendly I'm very professional. Well-maintained and great operating hours as well. Will recommend to anyone needing the service. Mahalo!Gary G. | First Impressions
El cliente no dejó un comentario.Peter P. | Overall Experience
Ipo and Mark are fantastic! Thanks!PATRICK P. | Overall Experience
just a storage facilityJohn P. | Overall Experience
Excellent services, great staff!!charles b. | First Impressions
Great Service with Mark and his fellow colleagues. I got lucky with good timing because when I arrived ready to move in with the promo option I was able to acquire a convenient unit that also met the dimensions for needed space. I would forget my card but Mark was there to help me and eventually replace my access card once I lost it. I had an abrupt move in location so I had to pack up and go -- the staff were so helpful and flexible to accommodate my move because I did not have to give 30 day notice and I was able to get prorated or even refunded because I moved the day that I was renewing so when I got charged for a new month I was able to get refunded/reversal since I moved out same day of renewal.Divine D. | Overall Experience
great people at Kakaako Uhaul !John R. | First Impressions
The staff was great and displayed great teamwork.Brian I. | First Impressions
Service is the difference, and service rep who handled opening my account was professional, friendly and filled with Aloha.Rick L. | First Impressions
Ipolani Moss is a huge asset to this location on Kamakee St. in Honoluiu, HI. She kept me informed and was very responsive to all my needs as I relocated my household remotely from Texas, with the assistance from a friend on island. Thank you Ipo!!CARMEN G. | Overall Experience
El cliente no dejó un comentario.TODD T. | First Impressions
Thanks to Ipolani and her staff for helping through this process. They were efficient, courteous and friendly.Michael H. | First Impressions
Ms Ipolani was very friendly and helpful! Mahalo!Svetlana W. | First Impressions
I had an overall wonderful experience! The service was great, the facility is clean and it's in a good location.Shekaiba S. | First Impressions
The staff was extremely friendly and helpful. They showed my different options and answered all my questions with a smile.Marcelo S. | First Impressions
El cliente no dejó un comentario.Marlene M. K. | Overall Experience
El cliente no dejó un comentario.Shari D. | First Impressions
Very nice customer serviceDivine D. | First Impressions
The customer service there is exceptional. I got booked by two kind women that made the process easy and made me feel safe about storing my items. They are very helpful in the office. They would constantly check up on me. I also liked that there was hand sanitizer and the entrance for safety. Mahalo for all! I would definitely take my business there and recommend UHaul to others.Jessica G. | Overall Experience
El cliente no dejó un comentario.Sean P. | Overall Experience
Great experience!! Always friendly! Always clean with parking and dollys!Lee A. | Overall Experience
El cliente no dejó un comentario.Matthew P. | First Impressions
Quick and easy set up of my account. The staff was helpful and friendly.Vanessa S. | First Impressions
thanks to all the staff for making things happen for me and all customers. It's busy location and many rental vehicles are coming in and out. great work guys!John R. | Overall Experience
El cliente no dejó un comentario.Marlene M. K. | First Impressions
El cliente no dejó un comentario.GERREN S. | Overall Experience
El cliente no dejó un comentario.PATRICK P. | Overall Experience
El cliente no dejó un comentario.Elizabeth M. | First Impressions
El cliente no dejó un comentario.Ronald P. | First Impressions
I wasn’t notified of change when trying to pay my bill with prepaid card that used to work previouslyHOWARD K. | Overall Experience
I like u haul company I feel my things are safe and I like the service and friendly people there. It's convenient for me to get there Thank you for your help. For Linda duhaylonsodLinda D. | First Impressions
El cliente no dejó un comentario.Chris M. | Overall Experience
Mark did a great job walking me through the process and was friendly and efficient.Ryan T. | First Impressions
El cliente no dejó un comentario.LAURA LEW ANDREWS W. | Overall Experience
Staff was very friendly and helpful they went out of there way at one point my lock was broken and I was on the mainland they called advised me of the situation and replaced the lock for me I am very thankfulMaleah T. | Overall Experience
Extremely helpful office staff - both at the point of reservation back in March and move out this week. The storage unit was reserved at the last minute to move my daughter out of the University of Hawaii under stressful circumstances. The office team helped make sure we reserved the right unit (not too big, too small) for the contents we had. Just appreciated working with a staff that was so kind. Thank you!!Kathy S. | Overall Experience
El cliente no dejó un comentario.abigael j. | Overall Experience
El cliente no dejó un comentario.Arnel P. | Overall Experience
Ipolani Moss went above and beyond to accommodate my storage needs.Kat K. | First Impressions
El cliente no dejó un comentario.LINDA P. | Overall Experience
Ipolani Moss and her staff were Amazing! Extremely helpful and Professional! Mahalo!!Yvette G. | First Impressions
I plan on doing a detailed explanation of the UHaul facility in Kakaako later. I was falsely accused of something, and even as I type this today, I still don't know what it is. Someone by the name of Keisha prevented me from parking on the street because she wanted a customer to park in that spot. That CUSTOMER was white and I am a person of color. That CUSTOMER was renting a van? for the day. I was a CUSTOMER that has never NEVER been LATE on a payment going back to 2017. Talked to the General Manager, Ipo. She told me Keaisha had no right telling me not to park on the street. Someone from the C&C had stopped by to inform UHAUL, that the street was PUBLIC parking. Ipo said she will tell Keisha she was wrong. Since then, Keisha had an attitude towards me and then approached me one day saying she was going to have me evicted for doing two things I never heard of. I kept asking her what she was talking about, but she just walked away yelling at me that I WILL BE EVICTED. In a matter of hours, Ipo told me I was being evicted. I have since talked to a few customers who have acknowledged how Keisha verbally attacks people of color and threatened many with eviction. If you are a person of color, UHAUL in Kakaako may not be a wise choice for you. It is one of the cheapest storage facilities in Hawaii but we all know what you get when you go cheap.derek y. | Overall Experience
Everything was great until one of the employees accused us of damaging a vehicle, which was not true. They always park a vehicle close to the surfboard storage, which makes it more difficult to get out large paddle boards from that area. The employee said my paddle board dented a pickup truck hood and was trying to charge me for it. He was covering up for his own failure to notice damage from a prior rental. Thankfully the manager was sensible enough to realize the physical impossibility of that situation. Still it was a big hassle.Lori A. | Overall Experience
El cliente no dejó un comentario.MARY R. | Overall Experience
El cliente no dejó un comentario.Stephanie B. | Overall Experience
Friendly staff. They kindly answer all questions. This location has moving carts available. Would have liked parking but other then that they were the right choice to go for. Ty :)Jessica G. | First Impressions
El cliente no dejó un comentario.Andrew E. | Overall Experience
El cliente no dejó un comentario.Mekedese E. | Overall Experience