When I arrived the man that was checking me in noticed the cracked windshield and attempted to charge me for the damage however once I showed him my numerous documented images of the damage at the moment I was picking the truck up as well as how the pickup location was horribly unprofessional, he attempted to help me get a complaint turned in and make sure that cracked windshield was filed on the pick up location and not me. He handled the situation as best that he could.Robert P.
Customer Reviews for U-Haul Moving & Storage of Jonesboro
Jonesboro, GA 30236
(corner of Tara Blvd and Battle Creek)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.renee G.
El cliente no dejó un comentario.LINDA B.
El cliente no dejó un comentario.Valerie B.
All of the team members were Proficient, Friendly, Courteous and most of all Happy and Smiling. I enjoy going there.WENDY B.
It was five star service!Tommie S.
El cliente no dejó un comentario.CLEATRESS R.
El cliente no dejó un comentario.DEXTRIC L.
Excellent customer serviceYecenia D.
El cliente no dejó un comentario.Barbara S.
El cliente no dejó un comentario.Jabari D.
El cliente no dejó un comentario.toneeka R.
May7, 2022 I came to the uhaul with the attention to show my drivers license, help my friend get her items out of storage not knowing they was putting my name on the contract. She use her card to get the truck she never said anything to me about this the man Me. Lorenzo didn't say anything also , I knew something was up he had me signing not her . He must of told her she couldn't rent without the license I want to investigate this matter.Jettonia HartJettonia H.
Excellent customer serviceYecenia V.
El cliente no dejó un comentario.Betty B.
El cliente no dejó un comentario.REBECCA H.
Only issue there was no AC in the truck.ROBERT S.
El cliente no dejó un comentario.Dwayne C.
The guy who checked me out was quick and efficient! The lady that checked me in was THE BEST!Misty B.
El cliente no dejó un comentario.ANNIE S.
Service your trucks more the truck I used didn't run to good. I was very disappointed with that truckYLEIA B.
I needed the truck at 7am but the app was not working there was a U-Haul staff member there who provided little to no help I had to wait until 9 when they open to get the truck. While using the truck I found out the truck has no A/C and it's heat coming from the bottom on both sides my leg is burnt because it was so hot. I told the staff member when I returned the truck he laugh and said sorry he didn't know I ask for some Kind of discount for my inconvenience he offered me $5 I told him to keep it because that's like a slap in the face and this would be my last time using U-Haul or referring U-Haul to any of my friends the customers service sucks.Alunser A.
El cliente no dejó un comentario.Joi S.
Staff was welcoming and easy to work with. Made the transaction a smooth and easy experience!!!!Michael M.
El cliente no dejó un comentario.Danette J.
El cliente no dejó un comentario.Moneka J.
I think this location is quick to correct any issues you may have as well as make adjustments if there's any mistakes The customer service was great and I will be back Thanks again God blessTC J.
El cliente no dejó un comentario.Shirley J.
Poor customer service, the agent who assisted me was not customer service friendly.YOLANDA W.
El cliente no dejó un comentario.Chiquita H.
El cliente no dejó un comentario.Renita B.
Great location. I have rented from this particular store several times and they are always helpful. They even got me a truck at the last minute when they really did not have any trucks left. Now that's customer service. I will continue to rent from this location and tell all my friends.COLLINS M.
El cliente no dejó un comentario.Joseph C.
No complaints, service was great.MICHELLE M.
The check in process is quick and easy.Curtis M.
El cliente no dejó un comentario.John F.
El cliente no dejó un comentario.GARTRELL J.
Change y'all set price this is ridiculous $800 for 6 hoursNicholas K.
Having to put gas back at 1/2 tank, only 6 hours to moveCalvin S.
Better customer serviceAngela O.
Nothing. Dominic was excellent from check in to me leaving my garage opener in the truck. He recovered my opener and greeted me with a smile upon pick up.WANDA U.
Staff was knowledgeable efficient with excellent customer service and equipment. After hours return very easy and convenient. Will use again and recommend to others.Alomaur D.
This experience was one of a kind I look forward to it again I will recommend friends and family most definitely U-Haul comes highly recommended the manager there is very professionalBobby D.
El cliente no dejó un comentario.Zaras P.
The offer my after hours self drop off but had no drop box or combination to access key return slot I had to leave the key inside the vehicle when I returnedANTONIO B.
El cliente no dejó un comentario.Taria M.
El cliente no dejó un comentario.Sheronda C.
I would like to give a compliment to Kevon. He was very professional and knowledgeable of the product in which he was renting out. Kevon is definitely an asset to U-Haul. He Anticipated a need, met me at the entrance when I came to return the trailer and helped me park it with a smile. It's very hard in today's society to get quality workers like Kevon especially on the southside. Please take good care of him, I look forward to that type of service when I'm in need of U-Haul's services. Thank you, Ms. Erica Blounterica B.
El cliente no dejó un comentario.Arthur G.
El cliente no dejó un comentario.Denny L.
Very bad Customer service, Horrible communication at check out 109% rude staff. Will never rent again at this location will be reported to BBBYVONNE C.
El cliente no dejó un comentario.Shelia A.
You can start by not asking for $20 to assist someone with putting their car on a tow after they paid $600 for a uhaul and tow!jamie R.
El cliente no dejó un comentario.Edward B.
The tire pressure light was on and I didn't realize it until I had pulled off.KIWANA N.
I was told from the beginning of planning this move personnel informed me because I would be using various service of U-Haul that my first storage would be free. That wasn't the case the manager where my items are stored the store mgr wasn't well versed that her location is a hub. So I didn't get the first month but the second monthVeronica S.
Keep doing what you are doing!Willie A.
My trailer had low air pressure in one of the tires when I picked it up. Upon inspection, I found a nail in the tire. I had to put air in it constantly during the trip...until the tire blew. The guy that showed up to repair the tire was in a car, 80 years old, and did not have the right equipment. He called his son to come help who took care of it. Nice guy, but I waited 90 minutes for someone who was not prepared to do the job.Gregg S.
El cliente no dejó un comentario.Latanya J.
El cliente no dejó un comentario.James R.
I did not request a cargo van I asked for a pickup truck failed to notify me and also representatives rude and standoffish did not welcome or communicate with me just starred and mugged at me.ReAnna M.
El cliente no dejó un comentario.Alexandria B.
El cliente no dejó un comentario.quante T.
I love the branch. They treat my like family.Vinnetta B.
Nothing. Excellent customer service was provided and I will be renting again from this location.erica B.
More reps. The wait time was long.Tracy H.
El cliente no dejó un comentario.Patricia C.
Doneesha and the crew were professional, knowledgeable, and friendly. It was my first time hauling a trailer. They gave me tips that kept safe and at ease.Gina R.
Customer service was excellent!!! the staff made sure everything was perfect before I left with my truck and trailer and just as excellent on my return.Tonya G.
They are the best will tell friends and family if you want to rent and uhaul please come They are the best of all the uhaul that I nowToni G.
I can’t say enough about Kevon and Doneesha went above and beyond!McKenzie H. | First Impressions
Get pickups with bigger rear windows unlike the Chevrolet truck. Was kind if difficult seeing through rear view mirrowJOSHUA B.
El cliente no dejó un comentario.laura h. | Overall Experience
Great customer service. This location has greatly improved over the last 20 years.Robert B.
Contact me before charging me for extended rental when the truck was returned before it was due.Leon B.
El cliente no dejó un comentario.Taria M.
People friendly and very helpful. Was able to pick up my requested vehicle on time.Delores B.
You're doing a good job. Keep it uphittie O.
El cliente no dejó un comentario.Barbara S.
This gentleman who was check me do the pepper work was wonderful good personality, his name dominik.PIERRE A.
El cliente no dejó un comentario.Shontavia J. | Overall Experience
El cliente no dejó un comentario.Jerrell S.
Used the truck for about an hour. Had to return it due to emergency. Was told I would be charged the day fee (19.95) but got a bill for 62.00+. Called the manager who was looking for an argument, not to provide customer service. You can rent the truck for a day for $20 or $60 for an hour! Go figure.Joseph S.
El cliente no dejó un comentario.Taria M.
El cliente no dejó un comentario.marc D.
I had wait in spite of me doing the mobile check in, and I was charged a fuel surcharge and I filled the tank back up... OMGGGGTara N.
El cliente no dejó un comentario.Anaje B.
El cliente no dejó un comentario.Andrea C. | Overall Experience
Staff was always helpful when help was warranted. Overall experience with this facility was adequate.Fatima F. | Overall Experience
Dominic was very helpful, and it's pretty cool when a vendor remembers you when you continously do business with them. He recognized me before I did him. Also when I extended my rental he followed through with sending the paperwork, which I had read recently was a problem at some locations, so that made me at ease. I asked if he was a mgr yet because I did realize he was previously at a different location. Hope in this economy U-Haul recognizes their loyal employees, seeing as companies have no problem snatching them away.especially seeing as he seems to like working for uhaul.Denise W.
El cliente no dejó un comentario.Morris T.
Keep up the good workdaniel r. | Overall Experience
El cliente no dejó un comentario.Karen T.
El cliente no dejó un comentario.Taria M.
El cliente no dejó un comentario.KERWIN L. D.
Always excellent customer service and everything available in tactTaria M.
Employee told me to tie my vehicle down. I don't work for Uhaul. She and a teenage male were the only employees I saw at that locationJAMES F.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.ANTHONY D. | Overall Experience
Excellent customer serviceGwena C.
El cliente no dejó un comentario.Harold P.
El cliente no dejó un comentario.FRANCOIS M.
Excellent customer service. I will definitely rent from this location again!! Great Service!!Stephanie S.
All was good 👍STANLEY T.
El cliente no dejó un comentario.Kirsten H. | Overall Experience
It would be nice if it was longer hours on a Sunday for you to get to your storage unitMarilyn F. | First Impressions
El cliente no dejó un comentario.GREGYANA L.
El cliente no dejó un comentario.Erica C. | Overall Experience
Staff was AwesomeMONICA C. | First Impressions
I would highly recommend this facility to my family and friends. The staff was very friendly and courteous and the unit was well lit and cleanangela c. | Overall Experience
El cliente no dejó un comentario.Franciso R. | First Impressions
El cliente no dejó un comentario.KAndria P. | Overall Experience
El cliente no dejó un comentario.selena w. | Overall Experience
El cliente no dejó un comentario.Tamatha M. | Overall Experience
El cliente no dejó un comentario.Elijah S. | Overall Experience
Staff was very friendly and accommodating. I have a storage at another place that I'm merging this one into. It's quiet a bit larger than this one. Wish I had come here first years ago. I'm moving back into a house this year, with my grandson, which means I won't be wasting extra money. Thank you StaffKAY J. | Overall Experience
El cliente no dejó un comentario.Darrious J. | First Impressions
Great servicecedric g. | First Impressions
I was able to access my unit at anytime. Staff was always courteous and helpful. My belongings was stored for over 2 years in a outside unit and there was no rodent, bugs or water damage to my belongings. The price was reasonable. I would recommend this Uhaul to others.Vernice H. | Overall Experience
Going to miss them. Except for the new guy that don’t seem to know how to address elder blacks.david W. | Overall Experience
Your Mgr was great at the time I was there.Avrietta P. | First Impressions
El cliente no dejó un comentario.Penny D. | Online Move In
El cliente no dejó un comentario.Stephen C. | Overall Experience
El cliente no dejó un comentario.SHAYVONNE B. | Overall Experience
El cliente no dejó un comentario.Levale M. | Overall Experience
El cliente no dejó un comentario.Valerie S. | Overall Experience
The manager there is very rude . And any time you talk to someone who says my facility ...and they don't own it ...you already know what you're going to get. There are several times that I called I stayed on hold more than 15 minutes and there has been times that I have called and that was a lot of horseplay and profanity in the background. I was not happy at all at this location.SHALUNDA M. | Overall Experience
El cliente no dejó un comentario.ANTONIO W. | First Impressions
I really appreciate all the help I received from Doneesha. She provide excellent customer service!April J. | Overall Experience
El cliente no dejó un comentario.garland b. | First Impressions
Great customer service toLARRY J. | First Impressions
Very knowledgeableMartha G. | First Impressions
They charge me 50.00 dollars for taking off my lock with a hammer. The employee could have let me use the hammer and take my lock off . Then they didn't want to give me a r eceipt.SARAH B. | Overall Experience
Hour of Operation on Sunday should be until 7pm in my humble opinion. Thanks.Rodrick H. | First Impressions
El cliente no dejó un comentario.evelyn l. | Overall Experience
Manager & worker Kevon provide exceptional Customer Service. This feedback is given lightly. Former Customer Service/Human Resources ManagerMARIE J. | First Impressions
El cliente no dejó un comentario.SARAH B. | First Impressions
I believe his name was Kyon very professional young man very helpful at the Battle Creek store in GeorgiaLATONYA M. | First Impressions
I have been with U-Haul Jonesboro since 2013. I have had the best service and vehicle use for business and family. Never a issue or concern. I was always provided the transportation and equipment, which allowed me to service my clients in a professional and proficient mannerLuther H. | Overall Experience
Everything was great!john h. | Overall Experience
Customer service always great. Not happy that the unit has a big hole in the wall and a rodent box in it. I should have been told about that. I got the last unit and it was 9p when I needed to move my things into it. I hope and pray nothing gets into my things the two weeks my things will be in the storage unit.Kimberly R. | Online Move In
I PURCHASED UNIT #2408 ON WEDNESDAY 21st of July I tried to move some things in my storage on Saturday 24th of July my gate access key didn't work I was stuck behind the gate and couldn't get out for three hours I called customer service I was on hold for 50 minutes they finally gave me a code to open the gate so that I can get out the very next morning I went back to to storage unit still my key wouldn't work I went to the front office and was told that an employee there had sold the storage unit that I purchased on Wednesday 21st of July to a Michael Wilson I was very disappointed because I had a delivery of a bedroom set that was supposed to be delivered on Saturday but the delivery driver called in sick thank God or they would've been delivery to a storage unit that an employee sold to someone else that was supposed to have been my unit!! THE STORE MANAGER KEVON SMITH GAVE ME A LARGER UNIT FOR THE PRICE OF THE SMALLER UNIT THAT AN EMPLOYEE GAVE TO SOMEONE ELSE TO FOR THE INCONVENIENCE WHICH WAS NICE BUT I STILL WASN'T SATISFIED WITH THAT UNIT BECAUSE ITS UPSTAIRS THE FLOORS ATE WOOD AND LOOKS AS IF THE FLOORS OPEN UP AND SOMEONE CAN ENTER MY UNIT FROM THE UNIT UNDERNEATH AND STEAL MY THINGS!!! THANK U CATINA CRAWFORDCatina C. | First Impressions
El cliente no dejó un comentario.beatrice h. | Overall Experience
I have had my storage unit for several years and I am never late due to my account being on auto pay. Recently I had several fraud transactions on my bank account, and I was forced to cancel my card. Through the process of protecting myself, I didn't realize Uhaul was one of accounts connected to my card, and would be affected until I received a letter informing me. I called the location, and spoke to a lady that was very rude and unprofessional. She spoke over me and when I corrected her pronunciation of my name she mocked me. I also asked her about waiving my fees and she informed me that they would have needed to know in advance about my situation. I asked " so I needed to let you know in advance that someone would be committing fraud on my account?" I asked her for the Store Manager or customer service. She said she would transfer me to customer service, but I somehow got the Morrow location instead. The lady at the Morrow location successfully transferred me to customer service, but I was hold for an hour. The Jonesboro location need a lot of work on their customer service. During the time I have had my Uhaul storage, I have been locked in the storage facility by the staff, the restroom is always filthy, verbally attacked by a staff member for a delinquent account that was not mine, and now this. If you didn't include the people in this process , I would recommend Uhaul to my friends and family.Shanika G. | First Impressions
El cliente no dejó un comentario.Demarcus B. | Overall Experience
El cliente no dejó un comentario.rebecca m. | Overall Experience
Super nice plpLUIS R. | First Impressions
The lady who helped me was so awesome And professional really good at what she do she definitely needs to be a manager or maybe even a general manager awesome Service thank you so muchPatisa F. | First Impressions
El cliente no dejó un comentario.Amos P. | Overall Experience
All my things molded and I do mean everythingshontaye o. | Overall Experience
The entire team lacks professionalism, empathy, and genuine customer service skills.florence c. | Overall Experience
Todo estuvo bien .Gracias .Ivan V. | Overall Experience
The whole staff at this facility was awesome!CHAUNCEY J. | First Impressions
Staff is very detailed. Helpful Professional Everyone I encounteredKAY J. | First Impressions
Good serviceNicole P. | First Impressions
El cliente no dejó un comentario.Cortlin s. | First Impressions
Gracias por su buen servicio y excelente trato .Ivan V. | First Impressions
El cliente no dejó un comentario.Tyshawn W. | First Impressions
I had my stuff stored here since 2003 and was finally able to afford to move it out this month. Most of the time it was easy to make payments, there were a few months over the years I made a payment and they said I did not and tried to double charge me but I was able to call and the staff remedied the screw up. When I was finally able to pick my stuff up it was for the most part just dusty and cobwebs but so far have not found any rodent droppings or bugs that is a huge plus. I played for the whole monthLORI W. | Overall Experience
El cliente no dejó un comentario.Faith O. | Overall Experience
Thank you for all the services your company provides.Zandra L. | First Impressions
El cliente no dejó un comentario.Luis R. | Overall Experience
Louis Manual is an awesome and Outstanding manager keep up the excellent servicesouthside p. | Overall Experience
El cliente no dejó un comentario.jessica b. | Overall Experience
I wouldn't recommend no one to put they things at that locationJarail M. | Overall Experience
Standing from a side view while waiting didn't like the way the manager talk to some as though he was handling them or as though he could talk to some black (African Americans) just any way, professional but with an aggressive demeanor. Besides observing from the sideline everything else was great, thx u.. There was never any disputes nor altercations.bobby a. | Overall Experience
The waiting time became extremely long for customer service over the phone.SUNDRA L. | Overall Experience
Customer Service was very polite, Peaceful atmosphere.Valerie S. | First Impressions
El cliente no dejó un comentario.JOI B. | Overall Experience
The Uhaul Staff was Always very Polite and very Professional and also have very Good customer service skills and that is a Must. I was always Please when i call or when i come in. The Uhaul Team is a very Good Team. And God Bless TeThem. U haul Have A Bless Day and Weekend Peace Respectfully CarolynCarolyn G. | Overall Experience
El cliente no dejó un comentario.Kristin C. | Overall Experience
El cliente no dejó un comentario.Jozsef G. | Overall Experience
Joseph was very knowledgeable and helpfulJames L. | First Impressions
El cliente no dejó un comentario.ANthony H. | Overall Experience
El cliente no dejó un comentario.ladrina e. | First Impressions
El cliente no dejó un comentario.Thomas J. | Overall Experience
Good clean place to store your things. My furniture was stored for 2 years in an inside climate controlled environment here and was still in great usable condition after I removed it. So I'm a happy customer.Niteria H. | Overall Experience
They , the Staff were always busy doing something to keep the facility on the up & up.winford M. | Overall Experience
Awesome Owner and teamDERREYL B. | First Impressions
The staff was AMAZING! Despite my current living situation, the staff made me feel amazing and safe. They were very understanding and gave me the best deal possible. They turned my bad day into one of the best days and I would recommend this place to anyone, hands down.Tiffany W. | First Impressions
Manager is very kind . Answered all my questions and helped me find the storage and truck solutions that met my need. Would definitely return to this location for my future needs .Audrey W. | Overall Experience
El cliente no dejó un comentario.Thomas J. | First Impressions
Employees were very niceAvrietta P. | First Impressions
It was great until I received an email stating a late fee and i owe on storage and past due? How!!?? If my move in date was Nov. 17 2019 and I owe a past due amount.?? You have to pay for storageTakayas R. | First Impressions
The customer service was AMAZING and the storage facility SUPER CLEAN with a comfy temperature. However, I expect storage on a second level to have elevator access.N'Dieye D. | First Impressions
Lovely staff!staniece h. | Overall Experience
Extraordinario servicio al clienteKeena H. | First Impressions
I was super impressed by the treatment of the staff. He was super professional and nurturing. He understood my situation and made the perfect recommendation without overselling. I loved the experienceLACINDA B. | First Impressions
Great service. Very helpful.Nicholas W. | Overall Experience
Very pleased very professionalRONZO P. | First Impressions
Awesome, especially Manuel. He's was a God send. ¡Gracias!Deborah w. | Overall Experience
Awesome friendly individuals ..Calicia T. | First Impressions
Even though i didn't have insurance all of my furniture were ruined. I had mold mildew on everything. The storage wasn't seal to protect my future. I lost everything and its not fair to me to havetommy g. | Overall Experience
I will continue to use U-Haul as my storage the staff of smiley friendly courtesy each and every visitcharlie t. | Overall Experience
Everyone that I encountered was pleasant and helpful and professional! ¡Gracias!Robin B. | First Impressions
Everyone was very niceBarbara F. | First Impressions
Owner very niceMiriam W. | First Impressions
Great experienceGARY R. | Overall Experience
Great the staff very professional. Excellent team work. Thanks again UhaulNakitha J. | First Impressions
I was advised that I had access to the unit until 10 PM but I drove 30 minutes to get there by 9 pm and could not get into the unit. Otherwise it was ok.Gloria W. | Overall Experience
the u haul was okay but the doors are to heavy to openloyce p. | Overall Experience
Although I wish that you all have more storage units at the bottom level and not at the topAmber W. | First Impressions
Staff person was not available when I arrived. I called in advance and spoke with the call center and explained that I would be arriving. No one was there til 3. I had to reschedule. Delayed for 1hr.JESSICA T. | Overall Experience
The representative that took my payment wasn’t paying any attention to me and then called the very next day from a scam phone number asking about me moving my things when I had just paid the bill.Brittany B. | Overall Experience
Np 22ndJames G. | Overall Experience
Place is dated and need remodeledNichelle T. | Overall Experience
I would like to thank the u- haul staff for being helpful with in store visits as well as phone calls and every way to accommodate me during the last two years.Very nice manager and staff.VALERIE W. | Overall Experience
All associates need to be on the same page when signing people up for vehicles. 1 woman associate enforced a rule that your number had to be called to rent a car and my phone was dead charging .Emmanuel P. | Overall Experience
The manager has a bad attitude and makes smart comments. He does not seem to value customers.Kenneth h. | Overall Experience
Son excelentes tanto el personal como las instalaciones mil gracias por su servicio.Reyna T. | Overall Experience
I am pleased having used the services at the Jonesboro GA location. The staff were very customer oriented and I recommend this ocation any time you need the use of a storage facility. Thanks U-Haul.Jacqueline B. | Overall Experience
The staff was very nice and friendly. I didn't need much but if i did ask for something the staff was very helpful. All of them are truly awesome. Gracias.lashawn p. | Overall Experience
Management was very rude ,managers said one thing and did another ,management was not truthful we’ll not ever return back to this locationRosemarie C. | Overall Experience
Prices were a little high for storage units.MELANIE B. | Overall Experience
No commentsStacy G. | Overall Experience
Great serviceSHIRLEY R. | Overall Experience
Lady was very knowledgeable and kind..thank you.David g. | Reservación
Keep up the good work...Thank you...RAPPSODI A. | Overall Experience
The in-store staff was not nearly as friendly as the phone staff; the phone staff was indeed top-notch.dionea d. | Overall Experience
The staff were wonderful to me , I moved my things in The on sight storage for the 30 days,I had to wait on a closing date to move in my new house so the free 1 month storage helped out so much Thanksardrey s. | Overall Experience
I truly highly appreciated such great wonderful staff they all go over and beyond the call of duty to make your visit with them a very full feeling pleasant safe one the staff at Tara Uhaul the bestbenjamin s. | Overall Experience
Great customer service, friendly staff.SHERONICA S. | Overall Experience
Safe and secureCATHERINE B. | Overall Experience
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