I really appreciate all the help I received from Doneesha. She provide excellent customer service!April J. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Jonesboro
Jonesboro, GA 30236
(corner of Tara Blvd and Battle Creek)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Your guys really helped me out. Your staff was great & friendlyKEVIN J.
Ask for Consocous I probably spelled her name wrong but she was Top Notch Patient Kind and Professional she was Amazing â¤ï¸ðŸ™REGINALD K.
I was charged twice the contract stated the truck was full however it was on empty. They said I went 90 something miles when I only traveled 17 miles both ways.ANTHONY S.
At first glance the cargo van appeared to be clean but after driving for about 10 mins, I noticed that the van reeked of urine. I own a balloon business so I rent the vans to make deliveries and I couldn't return the van without being late for my event. It is clear that this location doesn't throughly clean their vans because there are spiders webs under the seats and we saw a roach crawling around the cup holder. This is unacceptable and I will not be returning to this location to rent ever again.ASHLEY W.
El cliente no dejó un comentario.SADE H.
What a horrible experience when do you how many times in my life and never have I been treated so disrespectfully and I have my staff treated so disrespectfully as this woman at this location and her employee. I do hope I get a call soon.MARK S.
El cliente no dejó un comentario.VINNETTA B.
El cliente no dejó un comentario.MYRA J.
El cliente no dejó un comentario.BARBIE F.
El cliente no dejó un comentario.ZALIKA J.
El cliente no dejó un comentario.garland b. | First Impressions
The general manager, Doneesha McDowell, is par excellent! She is friendly, personable and professional all in one! Whether it's on the phone or in person. She makes the rental experience seamless, quick and efficient. have used a lot of different Uhaul locations for storage and truck rentals over the years and she is overall the best person for the job that you can get. How blessed you are to have her as an employee, she is an tremendous asset to your company, don't let her go!Olivia L.
I did not have a registration, and the customer service rep said he had no vehicles available. I left, went online to make a reservation, the vehicle was at this location. I had to driveback and wait in a long line by this time to get the vehicle. The guy acted like this was normal. So inconvenient.ROLINDA L.
El cliente no dejó un comentario.SAEN R.
Great customer service toLARRY J. | First Impressions
Very knowledgeableMartha G. | First Impressions
El cliente no dejó un comentario.JEREMY W.
Everything was great especially the customer serviceJUSTIN S.
El cliente no dejó un comentario.EILEEN B.
El cliente no dejó un comentario.Kathy M.
El cliente no dejó un comentario.ARIANE K.
El cliente no dejó un comentario.TONY R.
El cliente no dejó un comentario.LAKEINYA D.
Great customer service . Everyone at the store was so polite , kind and appreciative of my bussiness..JAIRO C.
El cliente no dejó un comentario.WILLIE C.
Nothing they were readyFRANCISCO F.
Nice but the truck we had was jerking really hardTIMETRIUS B.
El cliente no dejó un comentario.BERNICE M.
El cliente no dejó un comentario.ALVERA L.
Customer service was great. vehicle was decent inside, however, the vehicle was in need of a front wheel alignment. The wheel was jerking all over the road.PATRICIA A.
El cliente no dejó un comentario.Richard F.
My experience with this location was not a good one. I think the company or should I say this location is over charging the public; I have never in all the years with using uhaul paid the prices that this location has charged for same day. Especially for a cargo van.CONTORIUM K.
They did a great job here and were very professional.EDWARD B.
El cliente no dejó un comentario.JAMES K.
El cliente no dejó un comentario.LAKEINYA D.
El cliente no dejó un comentario.KIONNA W.
Staff was excellentJAMES M.
El cliente no dejó un comentario.MINNIE J.
El cliente no dejó un comentario.JARISE E.
El cliente no dejó un comentario.CONROY C.
El cliente no dejó un comentario.SHA'KESHIA G.
For starters when a customer makes a reservation could you notify them in advance if you don't have the requested equipment! I had reservation at Hwy 85 location but was sent to Tara blvd due to truck not being available. Down sized from 26ft to 20ft only to arrive at next location and truck not available. Now I was left with a 15 ft which would cause me to make more tripsJOHN J.
Hire more professional people with better attitudes. People who want to work there. And no more sarcastic people or ones who use their phones in your face consistently and any other rude things that, that location AND the location at Southhampton Rd... They make me never want to use U-Haul again.BRYAN M.
All is good, Customer service is great. Service good .Truck well good.LEROY H.
El cliente no dejó un comentario.RONNIE A.
El cliente no dejó un comentario.SAMUEL J.
Get rid of people's attitudes, and stand by your price that's giving and stop overcharging customers.FRANKLIN P.
I've been renting from this location for many years. This van I had needs maintenance. Dinged up pretty bad Warning lights Cracked Odometer Shield Squeaky Brakes Not very clean I'm used to better Van's I'm a loyal and long time customer Thanks Mr Parsons 678.772.7915Kevin P.
El cliente no dejó un comentario.CLAYTON H.
El cliente no dejó un comentario.CHARLES L.
Too many requirements to rent - cell phone - 2nd phone - email - I forgot my cell phone - had to go back home to get it before they would rent to meKEITH W.
Sales representative enjoy talking more to others instead of helping people waiting in line the movers that are representing you show up late and load the truck roughly stretching and rubbing your furniture all over the placeLYNN H.
They charge me 50.00 dollars for taking off my lock with a hammer. The employee could have let me use the hammer and take my lock off . Then they didn't want to give me a r eceipt.SARAH B. | Overall Experience
El cliente no dejó un comentario.Leigh F.
Try not to rip your customer off they charge me 50.00 cash to remove a lock. Then was told that they could not give me a receipt. The young man told me that it would take one hour to remove the lock . It take him 10 minutes the most just to take a hammer and beat the lock off. They pocket the 50.00 dollars when they could have let me use the same hammer and save me the customer some money. I would have been willing to put some money in his pocket if that was the case.SARAH B.
Very Very Very impressed with the customer service person. He was the only one there that morning and HAD HIS HUSSLE ON !!! I wish I could remember his name because I wanted to use it in this review. Attention U Haul - he is the one that drives the Genesis. You probably know by now that he can run your entire operation. Talent, Skills, and Hussle !!!WILLIAM H.
Hour of Operation on Sunday should be until 7pm in my humble opinion. Thanks.Rodrick H. | First Impressions
Rent me a vehicle that is clean. not all beat up and everything is working properly. The truck that I just rented was dirty, every body panel had multiple dents and scratches. The tail gate wouldn't close all the way so the interior stayed on all the time. The passenger side window would not roll up from the driver's side switch. The drivers side seat was stained in multiple spots. The fuel and mileage was incorrect. What happened to having an associate walk you around and viewing the inside of the vehicle with you. When I complained about the condition of the vehicle and the lack of customer service your associate gave me a condescending look and just walked away.JOHNNY W.
El cliente no dejó un comentario.evelyn l. | Overall Experience
El cliente no dejó un comentario.RENARD B.
Nice guys! Very informative team!JOHN F.
El cliente no dejó un comentario.MARY W.
El cliente no dejó un comentario.PATRICIA B.
Manager & worker Kevon provide exceptional Customer Service. This feedback is given lightly. Former Customer Service/Human Resources ManagerMARIE J. | First Impressions
On line check in could work a little better with less problems logging information.Robert E.
Premier customer serviceDANIELLE B.
El cliente no dejó un comentario.JOSEPH B.
El cliente no dejó un comentario.SARAH B. | First Impressions
Excellent customer serviceSARAH B.
Very good serviceBORIS M.
El cliente no dejó un comentario.Denise M.
The right return process is horrible, twice I returned a vehicle and got a phone call couple hours after asking me when I'm going to bring in the vehicle.YOLANDA W.
Servicio al clienteSEBRENA P.
I believe his name was Kyon very professional young man very helpful at the Battle Creek store in GeorgiaLATONYA M. | First Impressions
Showed up without a reservation needing a box truck for a day. They figured something out to get me one. Super courteous at pickup and drop off. Solid group at this locationROBERT S.
El cliente no dejó un comentario.ROBERT T.
El cliente no dejó un comentario.EDWARD R.
El cliente no dejó un comentario.LORENZO G.
Nothing to improve great customer service love this location the only location I rent from thank you guys for always making it about the customerZALIKA J.
Nothing excellent customer serviceSARAH B.
Staff was very niceJENNIFER E.
Parking lot too crowded and one way into a conjusted street. Staff not very friendly or helpful.Sybil M.
El cliente no dejó un comentario.Christopher N.
El cliente no dejó un comentario.LENARD B.
The staff were superb!ALICIA A.
El cliente no dejó un comentario.TERRANCE C.
TRUCK HAD SEAT COVER THAT SLIDE OFF EVERY TIME YOU GOT IN OR OUT. TRUCK RAN GOOD, BUT HAD LOUD CLANGING MUFFLER OR SOMETHING OBNOXIOUS. A/c WAS GREAT. FUEL ECONOMY WAS TERRIBLE. 10 GALLONS FOR 68 MILES. I FEEL THE PROXIMITY OF THE GAS PEDDLE TO THE BRAKE PEDDLE IS DANGEROUS. FIRST TIME I PUT IT IN REVERSE, THE TRUCK LURCHED BACKWARDS - WENT TO STOMP BRAKE AND IT ACTUALLY ALSO DEPRESSED THE GAS PEDDLE AND MISSED RAMMING A CAR BEHIND ME BY A GOD SEND STOP. GOT TWO PACKS OF BLANKETS, SEALED IN BAG JUST IN CASE. NEVER USED THEM. CHECK IN LADY YELLED AT ANOTHER ATTENDENT FOR THE WHOLE STORE TO HEAR " HE GOTTA PAY ANYHOW"!!. I DIDN'T EVEN ASK FOR A PRE-PAID REFUND, I JUST TO THE ATTENDENT.... WIERD.ROBERT W.
El cliente no dejó un comentario.ALGIN P.
Should consider letting customers know they are flagged before getting there. That's an inconvenience because I know I didn't owe U-Haul and when I did keep the truck two years ago I called every day and paid every dime I owed. Shouldn't accept reservations or tell you to call number before you gets thereFELECIA W.
The trailer had a little bit of debris in it. If I was moving furniture. I would have had to sweep it out. I didn't catch his name but I'm assuming he's the manager. Excellent professional with great customer service skills.DENNIS D.
I have been with U-Haul Jonesboro since 2013. I have had the best service and vehicle use for business and family. Never a issue or concern. I was always provided the transportation and equipment, which allowed me to service my clients in a professional and proficient mannerLuther H. | Overall Experience
Quick and easy rentalBOYD R.
El cliente no dejó un comentario.JOHN B.
the technician was great, the receptions not so much. I was not allowed to wait inside with my emotional support dog. I have to seat outside.Carmen P.
Customer service was a million times better than in the past.Tyrone H.
El cliente no dejó un comentario.ALLEN T.
Although I returned a truck before the store opened, I was charged an extra day because I "didn't close my contract" according to directions that I didn't see and although my cell was dead.LEILA L.
Everything was great!john h. | Overall Experience
El cliente no dejó un comentario.RICHARD C.
El cliente no dejó un comentario.April D.
Proper staffing very long lines and wait times to check out after returning truck. Female staff member on duty needs additional customer service training.DOROTHY P.
El cliente no dejó un comentario.SHATARA H.
Just be friendly & helpful as you were to us.DOLLIE B.
Hire more help for vehicle intakeALONZO F.
El cliente no dejó un comentario.LINDA R.
The staff was great, very helpful. They checked to make sure we didn't need anything else for our move and helped hookup the trailer.DANIELLE R.
Inspect the truck before you rent it out, no matter if it came in the night before. If I can go out and look at the truck and in two minutes come back in and tell you the whole left passenger outside tire was blown out, with a large chunk missing from it, then someone there should have caught it. Instead of contacting the help line for me, you left it to me to contact them ,and it took one hour and 22 minutes before I ever reached someone on the phone. I had people I was paying by the hour, that I had to pay for doing nothing until I got the truck over there. I was put out at least two hours and then another 45 minutes for the tire to be changed. Then Uhaul in Macon Ga had the nerve to charge me 42 dollars because I could find no uhauls listed in Ga, I drove to six that were empty lots, until I found on on Gray Highway. I did not have that truck a full 24 hours with all the problems I had with it. Kevon at Uhaul Tara Blvd Jonesboro ga said they would refund my credit card 75 dollars. I paid my help sittin around do nothing more than that. This could have been prevented if Uhaul employees who check trucks did their job.ROGER W.
I was not pleased that I needed the rental for a whole day and they only entered it in for 4 hours. The advertisement showed for a day but that was not given.RODNEY M.
El cliente no dejó un comentario.DARNELL C.
El cliente no dejó un comentario.OSAZUWA O.
Customer service always great. Not happy that the unit has a big hole in the wall and a rodent box in it. I should have been told about that. I got the last unit and it was 9p when I needed to move my things into it. I hope and pray nothing gets into my things the two weeks my things will be in the storage unit.Kimberly R. | Online Move In
I PURCHASED UNIT #2408 ON WEDNESDAY 21st of July I tried to move some things in my storage on Saturday 24th of July my gate access key didn't work I was stuck behind the gate and couldn't get out for three hours I called customer service I was on hold for 50 minutes they finally gave me a code to open the gate so that I can get out the very next morning I went back to to storage unit still my key wouldn't work I went to the front office and was told that an employee there had sold the storage unit that I purchased on Wednesday 21st of July to a Michael Wilson I was very disappointed because I had a delivery of a bedroom set that was supposed to be delivered on Saturday but the delivery driver called in sick thank God or they would've been delivery to a storage unit that an employee sold to someone else that was supposed to have been my unit!! THE STORE MANAGER KEVON SMITH GAVE ME A LARGER UNIT FOR THE PRICE OF THE SMALLER UNIT THAT AN EMPLOYEE GAVE TO SOMEONE ELSE TO FOR THE INCONVENIENCE WHICH WAS NICE BUT I STILL WASN'T SATISFIED WITH THAT UNIT BECAUSE ITS UPSTAIRS THE FLOORS ATE WOOD AND LOOKS AS IF THE FLOORS OPEN UP AND SOMEONE CAN ENTER MY UNIT FROM THE UNIT UNDERNEATH AND STEAL MY THINGS!!! THANK U CATINA CRAWFORDCatina C. | First Impressions
El cliente no dejó un comentario.beatrice h. | Overall Experience
I have had my storage unit for several years and I am never late due to my account being on auto pay. Recently I had several fraud transactions on my bank account, and I was forced to cancel my card. Through the process of protecting myself, I didn't realize Uhaul was one of accounts connected to my card, and would be affected until I received a letter informing me. I called the location, and spoke to a lady that was very rude and unprofessional. She spoke over me and when I corrected her pronunciation of my name she mocked me. I also asked her about waiving my fees and she informed me that they would have needed to know in advance about my situation. I asked " so I needed to let you know in advance that someone would be committing fraud on my account?" I asked her for the Store Manager or customer service. She said she would transfer me to customer service, but I somehow got the Morrow location instead. The lady at the Morrow location successfully transferred me to customer service, but I was hold for an hour. The Jonesboro location need a lot of work on their customer service. During the time I have had my Uhaul storage, I have been locked in the storage facility by the staff, the restroom is always filthy, verbally attacked by a staff member for a delinquent account that was not mine, and now this. If you didn't include the people in this process , I would recommend Uhaul to my friends and family.Shanika G. | First Impressions
El cliente no dejó un comentario.Demarcus B. | Overall Experience
El cliente no dejó un comentario.rebecca m. | Overall Experience
Super nice plpLUIS R. | First Impressions
The lady who helped me was so awesome And professional really good at what she do she definitely needs to be a manager or maybe even a general manager awesome Service thank you so muchPatisa F. | First Impressions
El cliente no dejó un comentario.Amos P. | Overall Experience
All my things molded and I do mean everythingshontaye o. | Overall Experience
The entire team lacks professionalism, empathy, and genuine customer service skills.florence c. | Overall Experience
Todo estuvo bien .Gracias .Ivan V. | Overall Experience
The whole staff at this facility was awesome!CHAUNCEY J. | First Impressions
Staff is very detailed. Helpful Professional Everyone I encounteredKAY J. | First Impressions
Good serviceNicole P. | First Impressions
El cliente no dejó un comentario.Cortlin s. | First Impressions
Gracias por su buen servicio y excelente trato .Ivan V. | First Impressions
El cliente no dejó un comentario.Tyshawn W. | First Impressions
I had my stuff stored here since 2003 and was finally able to afford to move it out this month. Most of the time it was easy to make payments, there were a few months over the years I made a payment and they said I did not and tried to double charge me but I was able to call and the staff remedied the screw up. When I was finally able to pick my stuff up it was for the most part just dusty and cobwebs but so far have not found any rodent droppings or bugs that is a huge plus. I played for the whole monthLORI W. | Overall Experience
El cliente no dejó un comentario.Faith O. | Overall Experience
Thank you for all the services your company provides.Zandra L. | First Impressions
Customer Service was very polite, Peaceful atmosphere.Valerie S. | First Impressions
Awesome Owner and teamderreyl b. | First Impressions
The staff was AMAZING! Despite my current living situation, the staff made me feel amazing and safe. They were very understanding and gave me the best deal possible. They turned my bad day into one of the best days and I would recommend this place to anyone, hands down.Tiffany W. | First Impressions
Great the staff very professional. Excellent team work. Thanks again UhaulNakitha J. | First Impressions
Servicios adicionales en esta ubicación
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