Comentarios de los clientes para U-Haul Moving & Storage of Jonesboro

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Jonesboro

Clasificación general:

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JOI B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BRUCE W.
Clasificación:

The manager Louis Manuel was very rude and inconsiderate. When I asked questions that was in reference to the rental. I was brushed off and told I was wasting his time.

Chazmonne S.
Clasificación:

El cliente no dejó un comentario.

JAMES H.
Clasificación:

El cliente no dejó un comentario.

PEREZ A.
Clasificación:

El cliente no dejó un comentario.

Ronnie A.
Clasificación:

Louis and is crew are the best in the industry. Everyone is always happy, friendly, respectfully and helpful.

Crystal C.
Clasificación:

El cliente no dejó un comentario.

Athena K.
Clasificación:

El cliente no dejó un comentario.

TONYA B.
Clasificación:

I can't say anything about improving the atmosphere or the agents because it was highly effective. Thanks

JULIAN R.
Clasificación:

The gentleman who checked us in was polite and happy to help us. Somehow the size of truck we selected was not available and he gave us a larger one for the same price. His customer service was exceptional. He even discussed storage options with us. When dropping off, the same gentleman was there and remembered us immediately. He was very friendly and courteous. Another team member also gave us some useful advice for future moving. Overall, it's a great location and I would highly recommend.

SHARON T.
Clasificación:

No professionalism what so ever

LOVELY T.
Clasificación:

Make sure that each vehicle is safe and in good running conditions to be on the road to drive. Plus clean. I deserve a credit back for what I've had to deal with.

ANGELA H.
Clasificación:

El cliente no dejó un comentario.

BRANDON R.
Clasificación:

This is by far the best experience I've had with Uhaul. These guy were very efficient they had me in an out in 15 mins.

TNORE I.
Clasificación:

El cliente no dejó un comentario.

Laverne L.
Clasificación:

From walking into the door till returning the truck the people there the guys are absolutely amazing and marvelous thank you so much.they know how to turn a bad situation into a great situation I let them so much and I thank them for helping me.

Norman W.
Clasificación:

Improve the website UHaul.com. Could not extend reservation online. 20 minute wait to speak to phone rep to extend the reservation. Extremely inconvenient. Also, website stated that I had no insurance, which was false.

chris R.
Clasificación:

This Trailer was bumping on the trailer hitch . When I stopped it would bump, when I started off it would bump all the way to Florida. i told this place when I tried it out and they told me that was natural as it was the hydraulic brake coming back and forth. That did not sound right to me but they were the expert's.

Carolyn G. | Overall Experience |
Clasificación:

The Uhaul Staff was Always very Polite and very Professional and also have very Good customer service skills and that is a Must. I was always Please when i call or when i come in. The Uhaul Team is a very Good Team. And God Bless TeThem. U haul Have A Bless Day and Weekend Peace🌹🙏 Respectfully Carolyn

STEPHANIE L.
Clasificación:

El cliente no dejó un comentario.

BETTY B.
Clasificación:

I know you guys are busy, but please please please answer the phone. I was running late got caught up in traffic/ rain ......called and called before 6pm ...NO Answer. Instructions are available on line, but sometimes there is a NEED for conversation with a real person. Thanks

Felicia W.
Clasificación:

The woman at front counter has a snobbish attitude didn't get her name wish I would have. She's doesn't interact well with customers. Trucks gotta be rigged with the gas usage/ mileage

KATHERINE S.
Clasificación:

El cliente no dejó un comentario.

Keith K.
Clasificación:

Everything was great

CARL S.
Clasificación:

Keep doing what is already being done.

BENNIE C.
Clasificación:

El cliente no dejó un comentario.

Keith N.
Clasificación:

I think you are alresdy doing what your customers want, just keep doing the same things

David N.
Clasificación:

El cliente no dejó un comentario.

Raymond H.
Clasificación:

Well Done! ... Easy Access and Courteous Agents.

Renee J.
Clasificación:

El cliente no dejó un comentario.

TAMESHA S.
Clasificación:

El cliente no dejó un comentario.

Kristin C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

KELLY G.
Clasificación:

Make sure the truck is clean and had no blunts in them

SHAWN L.
Clasificación:

It was very nice to receive a clean truck inside and out. The customer service was great and I highly recommend this location. The location in riverdale would not rent a van or truck overnight unless it's a certain size per their manager.

LATRICE B.
Clasificación:

El cliente no dejó un comentario.

Reuben H.
Clasificación:

El cliente no dejó un comentario.

CESAR R.
Clasificación:

Thanks

FONDA M.
Clasificación:

El cliente no dejó un comentario.

VICTOR B.
Clasificación:

El cliente no dejó un comentario.

JOANNE P.
Clasificación:

Shorter hold time at initialization

Timothy B.
Clasificación:

N/a

Jozsef G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Karen B.
Clasificación:

Email said to pick up key outside, but had to go inside

ALEXANDER R.
Clasificación:

IM NOT YOUR CLIENT! STOW EMAILING ME

OLIVER G.
Clasificación:

El cliente no dejó un comentario.

TAMIKA R.
Clasificación:

El cliente no dejó un comentario.

TRACY O.
Clasificación:

El cliente no dejó un comentario.

cyrstal R.
Clasificación:

El cliente no dejó un comentario.

DArwin W.
Clasificación:

Associates need to work on their attitudes. Not very hospitable. But equipment fine.

UNA R.
Clasificación:

Satisfied with service

DARRYL C.
Clasificación:

El cliente no dejó un comentario.

Robert A.
Clasificación:

El cliente no dejó un comentario.

NICHOLAS L.
Clasificación:

Picked up truck got to destination to load opened truck someone didn't service truck with the dolly. Highly ticked.

SHARON P.
Clasificación:

The service and attention to my needs was well meant. Thank you.

JAMESINA C.
Clasificación:

El cliente no dejó un comentario.

Tamiko S.
Clasificación:

Employ more ppl to work at the counter so that ppl won't have to wait very long in line, I usually get there early with my reservation so I get seen as I walk in, before it gets busy... Other than that I'm very happy every time I rent from this location.

NII K.
Clasificación:

Pleasant staff. Problem solvers. Dedicated. Good attributes to have during a pandemic!

James L. | First Impressions |
Clasificación:

Joseph was very knowledgeable and helpful

ANTOINETTE J.
Clasificación:

All was excellent

VON J.
Clasificación:

El cliente no dejó un comentario.

Danny H.
Clasificación:

El cliente no dejó un comentario.

JOHNATHAN J.
Clasificación:

The entire team at the Battlecreek location is outstanding!

ANthony H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SHAR-DAY S.
Clasificación:

El cliente no dejó un comentario.

ANGELA W.
Clasificación:

Nothing had a very fine experience. No problems at all.

Winfrey W.
Clasificación:

El cliente no dejó un comentario.

FELICIA W.
Clasificación:

This location was ok but the one on highway 85 by captain d's is straight B.S. customer service is crap. Manager is B.S. he is worse than the employees. Please don't get a truck from that location. I had a problem called the customer service number to complain and he said if I called back he would cancel out the request again. If I wasn't like I am today I would have let him have it. Never received a call back from the person over him this has been a week now.

Samantha B.
Clasificación:

El cliente no dejó un comentario.

SABRINA P.
Clasificación:

El cliente no dejó un comentario.

JAWUANDULYN H.
Clasificación:

El cliente no dejó un comentario.

Charmain W.
Clasificación:

El cliente no dejó un comentario.

Khanchana B.
Clasificación:

El cliente no dejó un comentario.

Ann A.
Clasificación:

El cliente no dejó un comentario.

SHIRLEY C.
Clasificación:

U-haul is a great company. Whenever I need to rent a truck no matter the size i rent from U-Haul.

Carl D.
Clasificación:

El cliente no dejó un comentario.

Adeline C.
Clasificación:

To be honest nothing really , I went to rent my truck and I did not register on line, I did not Know I have to and the young Man take the time to help me and get me the truck I need it, And for that I think him from the bottom of my heart.

Morcease B.
Clasificación:

The young lady that assisted me upon arrival found a way to help even when the system was not working...The young man who checked the truck back in was helpful and very kind...He was pleasant...Such means so much during this time we live in...The location was excellent and exceptional in customer service.

ladrina e. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

jose C.
Clasificación:

Terrible, I booked the truck in advance and we were never able to take it that day. I spoke to someone from costumer service and she told me for all this situation we are going to give you a $ 50 discount, but that never happened. I returned the next day to pick up the vehicle and there they told me that I did not have any reservation. I had to start the process again. When I had already lost 3hrs of the previous day just trying to pick up the truck.

Martine B.
Clasificación:

Be more careful on how you book the reservation because when I got there my truck was not there,I had to wait till someone returned one.

CARL F.
Clasificación:

El cliente no dejó un comentario.

Young J.
Clasificación:

El cliente no dejó un comentario.

deaunt M.
Clasificación:

Stop closing the location before the posted close time. Kevin and Josh locked the doors and had several customers knocking on the door for 5 min before they even looked our way or acknowledged us. Horrible customer service.

MONICA M.
Clasificación:

Uhaul need to make sure the equipment is on hand

STANLEY F.
Clasificación:

El cliente no dejó un comentario.

VALERIE M.
Clasificación:

El cliente no dejó un comentario.

RAYMOND H.
Clasificación:

There was a cancellation of my initial reservation after the pick-up time was subsequently changed in the system (Reservation # 27481406). Although the folks at the Tara Blvd location did a great job helping me with a replacement truck for the day, I NEVER RECEIVED A CREDIT OR FREFUND for the cancelled reservation. I am hoping that the funds would be returned within 48 hours - so my fingers are still crossed.

TANEIKA M.
Clasificación:

Well my truck wAs not available but you guys found me one so no complaints

SHEMIKA B.
Clasificación:

Great customer service and experience very helpful

Richard B.
Clasificación:

Great service in and out quick and courteous employees.. thx

Dedrick S.
Clasificación:

YOUR WHOLE TEAM WAS INCREDIBLE AND ESPECIALLY THE LADY AT THE FRONT DESK I LOVE HER 😍🤗 I FORGOT HER NAME BUT SHE SAID: FOR WHAT!!! THAT'S ARE LITTLE JOKE. 🤣🤣🤣

Carleen Z.
Clasificación:

El cliente no dejó un comentario.

AYESHA P.
Clasificación:

Uhaul charged me for 2 days for a 5x8 cargo trailer and I only used and needed it for one day...they stated that was my problem and said no to discounting or refunding me part of the money for returning a day early.

MARCIA S.
Clasificación:

Nothing, the young lady who checked me out was very friendly.

REGINALD W.
Clasificación:

Yes it was good

HENRY M.
Clasificación:

El cliente no dejó un comentario.

ELLENA W.
Clasificación:

Please let us know what we can do regarding the tolls, as some of them were unmanned and stated a ticket would be sent, or some of the signs didn't accept cash, only easy pass, so I will be again billed because I was in the wrong place. That was very frustrating about the trip.

Claressa W.
Clasificación:

El cliente no dejó un comentario.

Deja G.
Clasificación:

Kevon and Quentin did a wonderful job . I was in and out in a matter of minutes , the employees were friendly and thorough and the equipment was the perfect size .

cronic N.
Clasificación:

El cliente no dejó un comentario.

STANLEY S.
Clasificación:

This location the General Manager Louis had good customer service when I picked the vehicle up. When I returned the truck I had an interaction with the rude Asst Manager, black male with dreads. I work for the Clayton County Police Department I did not appreciate the customer service.

rennard W.
Clasificación:

Lower rates at least 25 cents a mile

jessica M.
Clasificación:

El cliente no dejó un comentario.

JOSEPH C.
Clasificación:

El cliente no dejó un comentario.

DEBRA R.
Clasificación:

The lady that morning was not customer oriented she as quick to cut you off and not helpful at all. I brought the truck right back less than 30 mins. Just terrible customer service and I never wanted this location and will not visit them again.

DEXTRIC L.
Clasificación:

El cliente no dejó un comentario.

RICK M.
Clasificación:

El cliente no dejó un comentario.

Thomas J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Niteria H. | Overall Experience |
Clasificación:

Good clean place to store your things. My furniture was stored for 2 years in an inside climate controlled environment here and was still in great usable condition after I removed it. So I'm a happy customer.

winford M. | Overall Experience |
Clasificación:

They , the Staff were always busy doing something to keep the facility on the up & up.

derreyl b. | First Impressions |
Clasificación:

Awesome Owner and team

Tiffany W. | First Impressions |
Clasificación:

The staff was AMAZING! Despite my current living situation, the staff made me feel amazing and safe. They were very understanding and gave me the best deal possible. They turned my bad day into one of the best days and I would recommend this place to anyone, hands down.

Audrey W. | Overall Experience |
Clasificación:

Manager is very kind . Answered all my questions and helped me find the storage and truck solutions that met my need. Would definitely return to this location for my future needs .

Thomas J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Avrietta P. | First Impressions |
Clasificación:

Employees were very nice

Takayas R. | First Impressions |
Clasificación:

It was great until I received an email stating a late fee and i owe on storage and past due? How!!?? If my move in date was Nov. 17 2019 and I owe a past due amount.?? You have to pay for storage

N'Dieye D. | First Impressions |
Clasificación:

The customer service was AMAZING and the storage facility SUPER CLEAN with a comfy temperature. However, I expect storage on a second level to have elevator access.

staniece h. | Overall Experience |
Clasificación:

Lovely staff!

Keena H. | First Impressions |
Clasificación:

Great customer service

LACINDA B. | First Impressions |
Clasificación:

I was super impressed by the treatment of the staff. He was super professional and nurturing. He understood my situation and made the perfect recommendation without overselling. I loved the experience

Nicholas W. | Overall Experience |
Clasificación:

Great service. Very helpful.

RONZO P. | First Impressions |
Clasificación:

Very pleased very professional

Deborah w. | Overall Experience |
Clasificación:

Awesome, especially Manuel. He's was a God send. Thank you!

Calicia T. | First Impressions |
Clasificación:

Awesome friendly individuals ..

tommy g. | Overall Experience |
Clasificación:

Even though i didn't have insurance all of my furniture were ruined. I had mold mildew on everything. The storage wasn't seal to protect my future. I lost everything and its not fair to me to have

charlie t. | Overall Experience |
Clasificación:

I will continue to use U-Haul as my storage the staff of smiley friendly courtesy each and every visit

Robin B. | First Impressions |
Clasificación:

Everyone that I encountered was pleasant and helpful and professional! Thank you!

Barbara F. | First Impressions |
Clasificación:

Everyone was very nice

Miriam W. | First Impressions |
Clasificación:

Owner very nice

GARY R. | Overall Experience |
Clasificación:

Great experience

Nakitha J. | First Impressions |
Clasificación:

Great the staff very professional. Excellent team work. Thanks again Uhaul

Gloria W. | Overall Experience |
Clasificación:

I was advised that I had access to the unit until 10 PM but I drove 30 minutes to get there by 9 pm and could not get into the unit. Otherwise it was ok.

loyce p. | Overall Experience |
Clasificación:

the u haul was okay but the doors are to heavy to open

amber w. | First Impressions |
Clasificación:

Although I wish that you all have more storage units at the bottom level and not at the top

JESSICA T. | Overall Experience |
Clasificación:

Staff person was not available when I arrived. I called in advance and spoke with the call center and explained that I would be arriving. No one was there til 3. I had to reschedule. Delayed for 1hr.

Brittany B. | Overall Experience |
Clasificación:

The representative that took my payment wasn’t paying any attention to me and then called the very next day from a scam phone number asking about me moving my things when I had just paid the bill.

James G. | Overall Experience |
Clasificación:

Np 22nd

Nichelle T. | Overall Experience |
Clasificación:

Place is dated and need remodeled

VALERIE W. | Overall Experience |
Clasificación:

I would like to thank the u- haul staff for being helpful with in store visits as well as phone calls and every way to accommodate me during the last two years.Very nice manager and staff.

Emmanuel P. | Overall Experience |
Clasificación:

All associates need to be on the same page when signing people up for vehicles. 1 woman associate enforced a rule that your number had to be called to rent a car and my phone was dead charging .

Kenneth h. | Overall Experience |
Clasificación:

The manager has a bad attitude and makes smart comments. He does not seem to value customers.

Reyna T. | Overall Experience |
Clasificación:

Son excelentes tanto el personal como las instalaciones mil gracias por su servicio.

Jacqueline B. | Overall Experience |
Clasificación:

I am pleased having used the services at the Jonesboro GA location. The staff were very customer oriented and I recommend this ocation any time you need the use of a storage facility. Thanks U-Haul.

lashawn p. | Overall Experience |
Clasificación:

The staff was very nice and friendly. I didn't need much but if i did ask for something the staff was very helpful. All of them are truly awesome. Thank you.

Rosemarie C. | Overall Experience |
Clasificación:

Management was very rude ,managers said one thing and did another ,management was not truthful we’ll not ever return back to this location

MELANIE B. | Overall Experience |
Clasificación:

Prices were a little high for storage units.

Stacy G. | Overall Experience |
Clasificación:

No comments

SHIRLEY R. | Overall Experience |
Clasificación:

Great service

David g. | Reservation |
Clasificación:

Lady was very knowledgeable and kind..thank you.

RAPPSODI A. | Overall Experience |
Clasificación:

Keep up the good work...Thank you...

dionea d. | Overall Experience |
Clasificación:

The in-store staff was not nearly as friendly as the phone staff; the phone staff was indeed top-notch.

ardrey s. | Overall Experience |
Clasificación:

The staff were wonderful to me , I moved my things in The on sight storage for the 30 days,I had to wait on a closing date to move in my new house so the free 1 month storage helped out so much Thanks

benjamin s. | Overall Experience |
Clasificación:

I truly highly appreciated such great wonderful staff they all go over and beyond the call of duty to make your visit with them a very full feeling pleasant safe one the staff at Tara Uhaul the best

SHERONICA S. | Overall Experience |
Clasificación:

Great customer service, friendly staff.

CATHERINE B. | Overall Experience |
Clasificación:

Safe and secure

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