Customer Reviews for U-Haul Moving & Storage of Jonesboro

Rating:

5.0

Good attention, easy to pick up and return.

Rating:

5.0

Keep doing what you're doing

Rating:

3.0

The clerk needs to listen better! I have an issue with the clerk shorting the miles that I gave her to the miles I told her and I had 2 pay more

Rating:

5.0

The staff was awesome. The limited access to the unit was the only problem. I rented my storage unit online and it said it had 24 hour access it also gave me a gate access code I just wished it was 24 hours. I work 12hr shift at hospital 5:45am - 6:15pm they are closed in the way to work and on the way back from work.

Rating:

5.0

Everything was on point

Rating:

5.0

Anthony is Awesome. He seemed genuinely concerned about the product and my service received. It was above and beyond my expectations.

Rating:

5.0

Everything was great except the app couldn't locate me I was there for an hour trying the app to locate...I don't know how it finally did but I will definitely use the facility during business hours

Rating:

2.0

They are not good with communication, rude and not helpful with assisting the customers. These folks sold my belongings after being with them for five years!!! Never updated my phone number or address in the system. Then notified me by email with a notice that my stuff was sold. Two days after the letter. Bad bad bad business.

Rating:

4.0

Both ladies were excellent!! Customer service was great and my return was quick!

Rating:

3.0

I rented a tow dolly. One of the lights was covered in black tape and the straps wouldn't stay tight. We are lucky we didn't lose our car. We told the guy when we returned it and he just laughed about it. I will never rent from this location again. Worst experience I've ever had with uhaul!

Rating:

2.0

The lady Manager always gives me the raggedy truck - i told the guy who issued the truck (got it ready) when i turned it in he just walked off , the truck had like 15 claim stickers (superficial stuff ) which was suspicious cause it was so old - 2011 truck and when it was raining the windshield wiper flew off in traffic .The acceleration was slow engine loud sound like it was slipping .i had 6 cars behind me when the windshield wiper flew off , and this truck burn gas like water and had the nerve to have a fuel efficient sticker on the truck- i spent 42 dollars in gas and my storage was 3 miles from the location and my house 15 min and the new unit 20 min - i only made 2 trips between storages . The only convenience - is this location always got a truck , it might be raggedy - but its a truck. They dont care if you safe only if you got the insurance .

Rating:

5.0

One of the smoothest experiences I've had with this location. Super grateful for Nykeria and the team for their patience and assistance with my move.

Rating:

1.0

General manager Doneesha was very RUDE & UNFRIENDLY. Did not make me feel like my I was was welcomed and I heard her speaking to other customers the same way.

Rating:

4.0

Everything worked out fine

Rating:

4.0

The guy who check us out made the experience easy and smooth. We were done in under 15 minutes. Super efficient.

Rating:

5.0

Excellent customer service

Rating:

1.0

I was given the worse truck. The driver door was damage and could barely close. When you driving u can hear all the wind and feel all the heat. The air was not cold and the truck kept dragging and jerking. If the store knows that the truck door is damaged why would they rent it out. That door is not safe . And there was not a key for the lock on the back door. I want to submit a customer action

Rating:

5.0

Easy to return

Rating:

5.0

The BEST uhaul site I've rented from yet!! Everyone get five star!

Rating:

5.0

Very helpful

Rating:

5.0

Representative Anthony is an asset to your organization

Rating:

2.0

I was given the worst truck on the lot despite asking for another one. Because they were "reserved" for other customers. After getting in our truck the AC did not work and it was in horrible condition. We had to go inside to get another truck. And imagine that, the one we wanted at first was not reserved anymore. The "better truck" shook badly @ low speeds, the ABS light was on, there's a loud exhaust leak, and the tire had a large chunk out of the side wall. This please had tons of issues. While there another customer showed up with their rental truck and the ball was not bolted to the hitch. It was just sitting in the hole. I'll never use this location again. Especially since the employee there made it clear it's a bad neighborhood and that is why I had to have to separate telephone numbers that are confirmed to be working or I could not rent my truck. Because they have a problem with trucks not being returned.

Rating:

5.0

Better associates, Kind Respect Knowledge

Rating:

5.0

Do yell still got my stuff

Rating:

5.0

Everything was EXCELLENT!!

Rating:

1.0

The manager Doneesha was rude and she lied to me about the auction.she told me that my stuff was going up for auction but never said that the auction was going to be the next day.

Rating:

5.0

I have rented from this location in the past and have always had a positive experience. I would definitely recommend this facility to my friends and family.

Rating:

4.0

Not sure, all was good for me.

Rating:

5.0

NA

Rating:

5.0

Very nice customer service she was very professional a people person I think was dee something

Rating:

5.0

Have the rental reserved available. It's Okay, I was offered something else of equal value. I'm happy.

Rating:

1.0

Storage door broke, upon moving out there was no itlott dolly. It’s always something wrong here and I will never come back or recommend this place

Rating:

5.0

The manager was great she offered to assist me I. Every way possible. I appreciate you

Rating:

4.0

This location and it's representatives did a great job. But I have serials complaints for the U Haul Traffic group. My resv was original scheduled at another location in Atanta, moved to another location in Joensboro with no equipment available. This location assisted greatly in helping to find a solution for my rental.

Rating:

5.0

Great cust. service

Rating:

5.0

Excellent customer service!!!!!!!

Rating:

5.0

Keedra was an exceptional customer service representative. The first truck I rented had an issue and she immediately put me in another truck with no issue. Would highly recommend.

Rating:

4.0

I'll will be back good service

Rating:

3.0

The AC wasn't working well And there is a loud tick noise in the motor

Rating:

3.0

I would like to be informed a head of time of any instructions. What I mean is this, I was not told to take pictures of the vehicle before I drove away, I did not appreciate that the vehicle I received was on empty when I got it. I had to put gas in he vehicle as well. Once again, if I know ahead of time about the things I need to do, then this situation may get better with time. I was also charged a fee of $30 because they said the gas was not where it should be. I have been a loyal customer of Uhaul for a long time, and would like to be treated a little better than I was.

Rating:

1.0

I will never return to this location are recommen this location to noone the assist manager is rude and unprofessional I ask this lady can she help she looked at me and said nope I can't do everything then helps the guys that walked in after me she then gets in the parking lot and start yelling in a rude way telling me park the trailer where she wanted it people like this are bad for business no one like to deal with loud rude unprofessional attitudes

Rating:

5.0

If I came in at 5 to get a truck yall can least give a person 4 hours before yall charge $20 late fee

Rating:

5.0

They did a great job so I don't know what can they improve

Rating:

1.0

My car is damage in the side interior.

Rating:

5.0

Despite being short staffed, Joseph was kind, patient and efficient. And he did his work with a smile.

Rating:

5.0

Thanks for being a convenient location and hours of operation.

Rating:

3.0

The associate that checked me out was very rude. I was a little late for my reservation admittedly but rather than greet me and provide the best service possible she checked the system for my reservation, saw that SHE had just canceled it, stopped what she was doing closed her eyes and began literally praying for all of 30-45 secs. I asked if she was ok and she replied “I just canceled your reservation”. I'm like ok cool is the truck still available? She replied “yes but you were 45 mins late a restaurant doesn't hold a reservation for that long” I replied “good thing this isn't a restaurant” to which she repeatedly responded but it's still a reservation. I'm like if the truck is still here what's the problem? I created my reservation on line. From there she was being weird and even went to lengths of calling my emergency contact to see if they were actually real. I've never seen that business practice for a truck rental I didn't have a problem with the truck but the service and how she spoke to me was disrespectful and I literally had all my information as well as a reservation set online. I won't be going back she will not be receiving any further business from me.

Rating:

5.0

For 24hr rental alaw ust to park our cars in your parking lot

Rating:

1.0

The staff was so rude at this location. I've rented from uhaul many times but never have I felt so disrespected in my life. I'll never go there again and won't be recommending anyone to go there either.

Rating:

5.0

Great Staff

Rating:

5.0

Everything was great. Thank you for being there for me when I needed you.

Rating:

4.0

I was happy to walk-in and a truck was available.

Rating:

5.0

Great service

Rating:

4.0

Customer service representatives were GREAT. I wasn't very happy that the equipment that I reserved in advannce wasn't available so this made my move harder on myself and my family that came from out of town to help me move.

Rating:

3.0

The u hula need be in the shop the transmission is going out not safe to be on the road

Rating:

1.0

Ms Ronnesha the general manager. Reserve a trailer and truck for me at a certain time. The moment I left I called the place to check if they received my reservation I was told it was canceled by Ms.Ronnesha. This incident cost me hundreds of dollars more because I was suppose to be moved out and heading to NY that next morning. I had to come back to uhual reserve again and didn't receive a truck until 6:44pm my storage closed at 9pm I had to rush what I could over return the truck before 1am. Then first thing in the morning had to go back and rent the same truck in order to get my things moved. This was a huge inconvenience to myself and my family. We was not accommodated. She also did not reserve my trailer and it wasn't available when I came back.

Rating:

5.0

Very good people there

Rating:

5.0

The staff was professional. Very helpful in problem solving any issues. Most of all very accommodating to my "never a dull moment" life happenings. Thank you Keidra (sp) and the team.

Rating:

5.0

Customer services was excellent and I would highly recommend this U haul location to family and friends

Rating:

5.0

The staff spirit and relationships with me was impeccable. Ms. Domenisha was great

Rating:

4.0

Didn't like the late fees.

Rating:

4.0

It’s been a smooth 11 months and I’m glad it was set up for my convenience

Rating:

5.0

This Uhaul has exceptional service. Helpful friendly staff and great rates. I will def do business with this Uhaul again.

Rating:

5.0

Great experience in store, not so much on the phone with customer service though. The lady at the store didn’t fix the problem but she explained it way better than customer service did. I would recommend going in store rather than calling the random customer service number, it’s not very helpful.

Rating:

4.0

The email after paying on-line for storage was received. It said that I can start moving in as early as 5am for the location well I got there at 5 am and location didnt open up until about 10 minutes after 7am. So i think the email about moving in need to be fixed because this location dont allow until they open the office at 7am. I also arrive one day to move in more things around 6:50pm and was told that storage is closed 15 minutes before office closes and that wasnt communicated either. But he opened up and let me put my things in storage took all but like 3minutes. Better communication is needed.

Rating:

2.0

First Lady was nice second Lady was nasty

Rating:

5.0

The ladys were very helpful .

Rating:

1.0

Nasty And Dirty. Those Bends Need To Be Redone. And I Did Not Get My One Month Free. She Charged Me. I Came From Denver To Atlanta. A Huge Disappointment. My Clothes Came Out Smelling Like Mildew. Horrible.

Rating:

5.0

Staff at this Uhaul in Jonesboro Ga. Are always polite and professional. They are willing to find the best deal for whatever storage or moving needs I have and do not try to sale me things I don't need just for profit. I feel content and satisfied after doing business with Uhaul, that I am spending my money the best way and got the most I could get. I appreciate that bc I work hard and it takes every dollar to stay current and provide for me and my son. I will def continue doing business with Uhaul and referring my friends and family to do the same.

Rating:

4.0

Faculty may want to consider staying open later for its customers as some of us need to access our items after 7:pm during the week

Rating:

2.0

Uhaul kept going up on rent.and my unit leaked and ruined my pitures of my 3 sons and family pitures.even the art work that is very cinamential.they even charged 25.00 for being a few hours past due on storage.they told me it's up to the computer how much to charge.i rented it for right near 5 years.and was never late,and sometimes I would pay it early.

Rating:

3.0

The First Two young ladies I dealt with between the hours of 11am to 2pm was very helpful but when I came back to check out the Gentalmen on night was rude

Rating:

5.0

The Staff was/is A-1! Thank you

Rating:

5.0

They have so much empathy

Rating:

5.0

Very friendly, helpful and caring staff.

Rating:

5.0

THE PLACE NEED MORE LIGHTS ON THE OUTSIDE. ALSO THE FACILITY ACESS HOURS ARE NOT CONVENIENT @ALL NEED TO EXTEND THE HOURS OF ACESS.

Rating:

5.0

Tara road was great employees

Rating:

3.0

Locker was to move to another location in the area and did not happen.

Rating:

5.0

Because it worked for me.

Rating:

3.0

I never received the call about the exchange for a locker

Rating:

3.0

The male at the store was very rude. They didn't have me a uhaul when I got there. I had to drive a damaged uhaul which was pulling g to the left. It is 3 holes in my unit they were there before I moved in. I have pictures. The guy that checked us in was wonderful! He helped me and understood my concerns.

Rating:

1.0

I was told the unit was available. When I got there I was told it's not after I made a reservation. And because I needed a unit I had to pay more for more pace then I needed

Rating:

5.0

Staff really nice and helpful.

Rating:

4.0

The only issue I had was that it was always hot in the storage if it’s climate control then why always hot

Rating:

4.0

Access hours could be later than the 1900 that the store closes. Afterall you do need a swipe card for access.

Rating:

5.0

The staff was very helpful and accommodating! It really made the transition that much easier!

Rating:

5.0

Thanks for your support your staff is outstanding

Rating:

5.0

The staff was nice, friendly and knowledgeable. They were always willing to help. Everyone was pleasant and likes their job. The Manager takes car me of business, customers and the employees. My say was excellent and had no issues.

Rating:

5.0

I can’t say enough about Kevon and Doneesha went above and beyond!

Rating:

3.0

Staff was always helpful when help was warranted. Overall experience with this facility was adequate.

Rating:

3.0

Keep up the good work

Rating:

4.0

It would be nice if it was longer hours on a Sunday for you to get to your storage unit

Rating:

5.0

Staff was Awesome

Rating:

5.0

I would highly recommend this facility to my family and friends. The staff was very friendly and courteous and the unit was well lit and clean

Rating:

5.0

Staff was very friendly and accommodating. I have a storage at another place that I'm merging this one into. It's quiet a bit larger than this one. Wish I had come here first years ago. I'm moving back into a house this year, with my grandson, which means I won't be wasting extra money. Thank you Staff

Rating:

5.0

Great service

Rating: