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Debra R. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Johnson City
Testimonials From Recent Customers
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Excellent communication and very helpful staff.
Taly M. | Overall ExperienceMia is the best customer service agent ever
Jennifer J.When renting truck, associate can come out and go over truck with customer. Make sure their questions are answered.
Shanna B.Manager at this location is fantastic. Goes above and beyond.
Vincent L.Mia was very polite and professional!! She's the best!!
Bob Z.Super clean location. Friendly and helpful staff. Uhaul main office had overlapped reservations. Drop off location called to check when I could return. They were very understanding about my constraints, which made me want to help them.
Tonnia S.Manager is so kind and helpful office staff friendly, efficient, and fast. I will recommend this site to everyone I know.
Caroline P.This service was very professional and helpful you guys are awesome
Marquis M. | First ImpressionsI have used this storage for 7 years with no problems and I continue using it until I move out of the state very good clean place and reputable place
Sherry D. | First ImpressionsLoved the service would highly recommend 💚
Fiona M.They were really great to work with and accommodating. had no issues
Alisha S.This location is also in an excellent area. My experiences in other facilities that were owned by other companies was horrible. In fact if the three units we have had in the past, all three were flooded and we lost almost everything in our units. This Uhaul location is excellent and the staff is friendly yet business minded. It was a pleasure dealing with them!!
Patricia D. | Overall ExperienceChristian I'm Vestal was awesome. Hen he realized that they didn't have the vehicle I needed he found one in JC and reserved it for me making the entire transaction simple.
Francis S.Thank you very much for your expert help! Great experience. Excellent process with associates during check out and equipment was ready to go and perfectly clean! Wonderful, thank you!
Kenneth W.Friendly, clean, and good service.
Frederick G.Very nice and very professional costumer service.
LUIS S.Justin and team at the Johnson City location were extremely helpful after what could have been a complete fiasco. I made a reservation back in February for a storage unit at the Front St. location in Binghamton, NY, confirmed the reservation 3 times, only to find out when I arrived at the Chenango St. office - after flying 3,000 miles from California - that the Front St. location didn't have any units available. It was explained to me that when customers are transferred to the call centers - which is often the case since the locations are too busy to answer the phone - the representatives at the call centers will make reservations WITHOUT checking with the actual physical offices/locations (only 2 in Binghamton) to see if they have storage units available. HOW AND WHY IS THIS ACCEPTABLE? The staff at Front St. suggested I try Johnson City again to see if they had anything available. I got back in my rental car and was on the phone for 30 min. with a rep at the call center named Jasmine who was extremely helpful, and who thankfully was able to find a UBox container at the Johnson City location so I could move my twins' belongings from their dorm into the container for the summer. What can UHaul do to improve? CHECK AVAILABILITY AT THE ACTUAL LOCATIONS BEFORE CONFIRMING RESERVATIONS. It is unbelievable that this is how reservations are made, and is actually fraudulent and deceitful. Thanks again to Justin and staff in Johnson City, NY who helped provide a solution to an otherwise stressful situation.
Anna N.Great service and staff. Everyone was so helpful. i loved the uboxes!!
Claudine M.Quick service.. easy to rent and return.
Jane P.Everything went well, as always because I have always used this company .
TOSHAROSEZELLE B.All of your employees are very professional and took the time to answer any questions. Today Mea your employee stopped what she was doing to serve me and help check me out. Very pleasant and very professional… Thank you Uhaul
Michael D.this sight was perfect! Lots of parking, easy to find, clean everything. By far the best Uhaul sight I have ever been too.
Oscar S.Truck was Beaten on outside appearance. It was clean inside but smelled of cigarettes.
KEITH C.Have just stored my stuff so don’t have experience with the business over time, but so far excellent
Deborah C. | First ImpressionsThe lady who helped us was amazing! Very friendly! Thank you
Kayleigh M.Water damage to some of my paperwork and other things
Saida F. | Overall ExperienceKeep doing outstanding customer service You guys were great thank you so much for all your help
Francis E.Nothing everything was very good customer service was very good and friendly
Earl S.Always a pleasure to do business with the JC location! Thank you for all your help!
RICHARD R.I want to thank you for your kind and courteous service from you and all your staff that attended to my needs during the time I needed a storage unit.
Robie B. | Overall ExperienceI had a positive experience during my two month rental and would recommend your facility to others.
Cynthia K. | Overall ExperienceU-Haul's website allows the storage units to be overbooked, so when I first arrived they didn't have the unit I reserved. They only had 1 garage size unit available. After waiting a few hours for a customer to move out, I was accommodated with a storage unit that was bigger but will cost me 73% more than the original reservation. The general manager of U-Haul Moving & Storage Of Johnson City was great and as accommodating as he could be. U-Haul's system, however, is poor.
MELISSA T. | First Impressionsalways a satisfied customer with Uhaul
Tyra R. | Overall ExperienceNothing, your employees are so kind and nice. They are really good people. You're lucky to have those two.
PATRICIA L.Mia was wonderful to work with! Helpful ,informative,gave great advice. Made the experience so easy,and painless.
Christina D. | First ImpressionsMy experience from beginning to end was excellent!! All of the employees were very nice, would definitely recommend this location to all my Family and Friends!!
MONTRELLE L.I wish when I was booking this with a csr. The csr would of told me the until was on the top of another unit. How in the world do you guys expect people to lift beds in sofa the high off the ground in then when I ask do they have something on the bottom I was told no. So If I didn't need the unit I would of canceled. But how 樂 am I going to get my things down
Anthony M. | First ImpressionsVery impressed with facilities, with doubt the nicest storage complex I have seen
Michael P. | First ImpressionsGive me a wrong information about the rent and don't give me the van on time
ELENA E.I would have to think but for right now. You guys were great an very polite an helpful
Dalton C.The staff at this location made the scheduling & pickup process very easy and enjoyable. I will definitely rent from here again! Doug L.
DOUGLAS L.We left an important document in the truck and the staff called us immediately to let us know. We were able to retrieve it quickly. Thank-you!
Deborah K.This was an amazing experience overall. The only suggestion I have is to have someone tidy up the bathrooms a little more. There were a few times they were pretty bad.
Karley T. | Overall ExperienceThe trailer is not very good
LORNE C.The group in JC runs like a well oiled machine! Always helpful- quick and efficient. Thank you Justin and Mia for all your help!
RICHARD R.very friendly and good service thank you
Luis V. | First ImpressionsThe manager was very nice and friendly they was very helpful and it was well kept up very clean I would tell my friends and family to come thank you so much for being there for me in my time of need.
Latasha L. | Overall ExperienceTHIS REVIEW IS FOR PERSONNEL USE ONLY. I DO NOT WANT MY NAME TO BE ASSOCIATED WITH OR ATTACHED TO CUSTOMER REVIEWS PUBLICLY VIEWED ON YOUR WEBSITE. THANK YOU FOR YOUR COOPERATION.
Cynthia K. | First ImpressionsStaff Always pleasant and helpful
Geraldine N. | First ImpressionsSeamless process all around, with the versatility of the UBOX services like delivery etc I would highly recommend to anyone.
Andrew S.Great professional quick service
LATOYIA T.My only suggestions would be to have an outside light in the area where after-hours returns take place (although this might be impossible because of neighbors) and to please not park vehicles along the west fence in back by the loading docks because they make it hard to “swing†around by limiting the available room to turn a u-turn when returning a trailer.
Todd W.It all worked out very well
DUANE G.Excellent staff and so helpful.
Tina B. | First ImpressionsIn the past my U-haul experience has been poor but Johnson city U-haul experience and customer service is hands down the best ever and I only meet two staff the female Amelia and owner Mr Camacho definitely get a standing ovation. In all areas of performance. Thank you for making my U-haul experience superb.
Susan S. | Overall ExperienceThe staff is professional both in person and over the phone. They made the whole experience very easy. Every time I would go to the storage unit, the building was always clean.
Michelle P. | Overall ExperienceThank you for accommodating us upon arrival with no waiting and giving us such a great expereince.
New York State A. | First ImpressionsSmooth easy transaction. Personal help was fantastic Thanks
Paul B.Both pick up and drop off were smooth and quick. Friendly staff.
Robert S.Rate per mile to high. No matter when or where you try to get a truck can't seem to rent for more than 24 hours. How people move in 24 hours. Maybe change name 24 hour rental only.
SCOTT D.Get a dealer in the Norwich NY area their own Auto Transport (AT) So that we don't have to go 50 miles EACH way to rent one. That makes it 100 miles to pick-up and 100 miles to return. I'll be looking else where next time for a (AT) if you can't do better than this.
KEITH T.I nothing to say bad I was treated with so much respect friendly services the customer service was fantastic
ANTHONY J.Was 15 min late opening store gas was under 1/4 which took me 20 extra min to get gas and get to my location as I was late
Doug H.Picked up truck with the right front tire 30 pounds under pressure! And then I had to fill the tank of which I barley used and did not get reimbursed for. Plus I ordered a furniture Dolly of which I did not get. Yes refunded for it but still. No reason to pay over $250 between rental and gas for a damn small moving box truck. Will not be using you again.
Kaitlin T.Justin,Mia. and the gentleman who checked me in upon return of the rental van(I'm sorry I can't remember his name but I think he was Puerto Rican) they were very professional, kind and very helpful. This was my second time using their services; I will strongly and most assuredly recommend them to family and friends. I had peace of mind and felt well cared for through the whole process. Thank you so much!
PATRICIA C.Professional, Friendly and provided outstanding customer service.
STEPHEN C.Staff was very helpful and pleasant.
Vicki R. | First ImpressionsGreat service
JOHNR C.Thank you very much. We appreciate your good service - it was perfect!! Jim & Brenda Morrisey
Jim M. | Overall ExperienceNice job
AMANDAM S.I would not recommend uhaul to anyone. The over all experience was horrible and disorganized.
Zachary H.Uhaul is the always number one the only place that fits all ur needs from movers to storages to truck rentals prices are okay but not really worth the size but overall I wouldn’t rent from anyone else thanks uhaul for having me for over a year
Ujuana J. | Overall ExperienceYesterday, there was a dead mouse in a trap at the door. Staff should check the traps in the morning, so customers don't have to see dead animals. Upon checking out, I did inform the staff about the mouse. Otherwise, it was clean and neat. And I would recommend this storage facility to others.
Beverly V. | Overall ExperienceFast check-in, owner was very knowledgeable and helpful.
MICHAEL A.The only reason it wasn't excellent was it was a bit pricey. That's the reason for my switch to a new unit.
Mary M. | Overall ExperienceMy experience at Uhaul was very pleasant. I dealt with Mia from the Johnson City facility. She was extremely friendly as well as professional. She went through the steps, one by one until I understood how to use the admittance card and departure. She gave me a tour of the facility and made me feel very comfortable. I would recommend Johnson City Uhaul to my friends.
Catherine S. | First ImpressionsOil life was at 10% remaining, so change oil soon; head lamps were OK in high beam mode, but not effective during low beam's night-time driving; roller in track for rear access panels were dry and dragged = hard to raise/lower rear door; both doors would not latch without assistance = lift door while "slamming" to latch; manual window in driver's door was difficult to raise/lower = needs lubrication.
JONPHILIP B.Mia and Justin are great to work with at this location!
DOUGLAS L.Great as is but sometimes units not available
JAMES Z.This has nothing to do with the store itself but the reservation process that is set up online. I had reserved a truck fir 4 days and a pick up time of 2:30pm. Apparently an employee with the online service is supposed to call with the rental information. I did not get this call until almost 4pm after I had already gone to the location and was informed they only had a box truck for 1 night. Now I have to set up a second reservation for my return trip. As I'm typing this I am currently sitting in the parking lot waiting for my 24/7 reservation that was set up online. Why in the world is this considered a 24/7 reservation if I have to sit and wait for the store to open so someone can give me the keys? It should not have been advertised that way. So not only am I wasting time and trips from having to rent a uhaul a second time I'm also wasting time waiting for an employee when the reservation says I can show up anytime (within an hour of pickup). The prior reservation was 23584992, again this review is not a reflection on any employee or specific location but the process that you have your online rentals worked. I'm asked a handful of extra questions for add ins and sales pitches for other offers that you guys have before I can finalize the rental but your customer service is awful. If there's a problem with a 2:30 pm rental I should have been given a call ahead of time, not drive down to the location and find out they only have 1 vehicle on the lot at all which was more than I needed anyway. With this new reservation if it's not a 24/7 rental it should not be advertised this way. My time and extra mileage is not accounted for in all these trips and I will be very hesitant to use anything with this company moving forward. 23679894 Is the reservation number for the current truck I'm waiting on.
Spencer S.This was a very poor experience for my family. We originally booked a truck much larger than we received and got confirmation the day before eour move that we were set to pick up an hour away from hom. I spent all day trying to remedy the situation with a baby and packing. Eventually we were given a truck closer that was much smaller causing several trips of a 3 hour commute and my husband had to miss a day of work because he had to make so many trips. This experience makes me very hesitant to use uhaul again because it put a lot of stress on my family during an already difficult time.
Nathan R.Excellent and friendly service from the phone reservation to check in/out to trailer hook-up. Thank you to Mia who made this experience one that I would recommend to anyone.
WILLIAMD B.THE TERMINAL TO TERMINAL SERVICE WAS EXCELLENT. BUT THE MOVES TO AND FROM STORAGE FACILITIES WAS VERY ANXIETY-RIDDEN. AT START, UHAUL HAD NO FLATBED FOR MOVER TO BRING UBOX TO OUR HOME. HE ARRIVED IN REGULAR UHAUL TRUCK, HAD TO LOAD IT AND THEN UNLOAD AT TERMINAL WITH US THERE TO LOCK. AT RECEIVING END, WE HAD TO GET MOVER CLOSER TO HAINES CITY ($100 MORE THAN ORIGINAL MOVER ASSIGNED). WHEN TIME CAME TO BRING UBOX TO OUR HOUSE, MOVER CALLED DAY BEFORE TO CLAIM HE HAD COVID. SO WE RENTED A UHAUL TRUCK TO GO GET OUR LOAD AT TERMINAL SUMMARY; THE UBOX TRANSPORT FROM POINT TO POINT WENT FINE--THE PROBLEMS WERE MOVING TO AND FROM UHAUL TERMINALS TO AND FROM OUR HOMES.
bill K.add inventory to other uhaul stations so a person doesn't have to drive so far.........
RAFAEL C.Very good customer service
Eric T. | First ImpressionsJustin and the Team are awesome! They provide outstanding customer service, are very patient, knowledgeable, and go above and beyond to make your rental a very positive experience.
Paul S.Best Uhaul place hands down.
JAMES R.Great location- Pleasant staff!
Johanne C. | Overall ExperienceWent through all instruction with me.
Jackie S. | First ImpressionsA very friendly and helpful staff member helped me
Jeanette R. | First ImpressionsFive Stars! It was particularly nice to work with your very courteous and knowledgeable staff at this Johnson City, NY facility.
Ruth B. | Overall ExperienceNo issues at all...
Lawerence C. | Overall ExperienceInstructions to gain access to our unit were detailed and accurate. Unit was clean and dry. It was a pleasant experience
Beverly V. | First ImpressionsStaff was extremely friendly and helpful. The facility is clean and very secure. I used an indoor climate controlled storage unit and I felt so comfortable leaving my items here for an extended period. I would happily use them again and recommend others.
Eric P. | Overall ExperienceAwesome staff and the general manager Justin is extremely professional and down to earth. Kudos
Douglas G. | Overall ExperienceI had great customer service from all my dealings with the staff! Especially when it was with Justin . Way above and beyond and will return for further business!!
Alicia K. | Overall ExperienceStorage unit was clean and close to Binghamton university. So glad we stored everything there over the summer. Wish we had thought of that sooner. Very pleased with customer service
Anne H. | Overall ExperienceThe only problem we had was the access card didn't work when we returned to get in to facility. But it was during office hours so we got access anyway.
Ann C. | Overall ExperiencePotholes and large dips in the roads sometimes made it difficult to navigate the site
Dana F. | Overall ExperienceJustin and his team always make the storage and moving experience stress-free. Justin is knowledgeable, helpful, and friendly. He goes above and beyond to provide excellent customer service. The facility is very well run and spotless. We are so happy we found this facility and highly recommend it to other Binghamton University Families.
Lauren L. | Overall ExperienceAmazing customer service!
Jubie T. | Overall ExperienceJustin and his team always went above and beyond to make sure I was comfortable and had everything I needed. THANK YOU!! Will be back
Jake A. | Overall ExperienceI've always used the Johnson City Uhaul several times and the Service was Always Professional and Friendly. !!
Malynthia S. | Overall ExperienceDefinitely convenient in my time of need. ¡Gracias!
Michelle P. | First Impressions100% most professional Uhaul business I have ever used. Building security was above my expectations and the staff were most courteous and friendly. I have been using Uhaul services many years so I believe I can be a good judge the Uhaul facilities.
Wendy T. | Overall ExperienceJustin Camacho, the GM is beyond amazing, professional, and courteous. My initial visit to the Johnson City location, and meeting Justin were the elements that made my decision.
Edwina M C. | First ImpressionsFirst storage experience that was clean, safe and staff friendly and extremely helpful.
Rose H. | First ImpressionsMy experience through out the years at uhaul was Superior. I was very sad to leave, 50 stars, ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️, I would recommend everyone to rent there. Thank you for all your services. Gracias.
Leon F. | Overall ExperienceJustin and Mia are amazing!!! This facility is hands down the best managed, cleanest, most convenient and the employees go above and beyond for the people that have units or need trucks. I've gone to other uhaul facilities in the area and they don't even come close to the one in Johnson City behind Wegmans. Justin and Mia deserve recognition and a raise for sure!!!!!!! Always pleasant. Always accommodating. Never have I had a bad experience there.
AIMEEK C. | First ImpressionsI moved back to upstate NY from South Mississippi in the beginning of June and had to store my items until I could secure housing. I was very pleasantly surprised to find out that because I had rented a 6x12 trailer from uHaul for my move, I was awarded free storage for a month from this uHaul storage company! What a tremendous blessing it was!!! The facility was easily accessible, clean, and the service was outstanding! Thank you so very much!
Kathy D. | Overall ExperienceNinguno
Maisha J. | First ImpressionsMia was terrific to work with!
Steve V. | Overall Experience