Justin and team at the Johnson City location were extremely helpful after what could have been a complete fiasco. I made a reservation back in February for a storage unit at the Front St. location in Binghamton, NY, confirmed the reservation 3 times, only to find out when I arrived at the Chenango St. office - after flying 3,000 miles from California - that the Front St. location didn't have any units available. It was explained to me that when customers are transferred to the call centers - which is often the case since the locations are too busy to answer the phone - the representatives at the call centers will make reservations WITHOUT checking with the actual physical offices/locations (only 2 in Binghamton) to see if they have storage units available. HOW AND WHY IS THIS ACCEPTABLE? The staff at Front St. suggested I try Johnson City again to see if they had anything available. I got back in my rental car and was on the phone for 30 min. with a rep at the call center named Jasmine who was extremely helpful, and who thankfully was able to find a UBox container at the Johnson City location so I could move my twins' belongings from their dorm into the container for the summer. What can UHaul do to improve? CHECK AVAILABILITY AT THE ACTUAL LOCATIONS BEFORE CONFIRMING RESERVATIONS. It is unbelievable that this is how reservations are made, and is actually fraudulent and deceitful. Thanks again to Justin and staff in Johnson City, NY who helped provide a solution to an otherwise stressful situation.
Anna N.Customer Reviews for U-Haul Moving & Storage of Johnson City
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Great service and staff. Everyone was so helpful. i loved the uboxes!!
Claudine M.Quick service.. easy to rent and return.
Jane P.Everything went well, as always because I have always used this company .
TOSHAROSEZELLE B.All of your employees are very professional and took the time to answer any questions. Today Mea your employee stopped what she was doing to serve me and help check me out. Very pleasant and very professional… Thank you Uhaul
Michael D.this sight was perfect! Lots of parking, easy to find, clean everything. By far the best Uhaul sight I have ever been too.
Oscar S.Truck was Beaten on outside appearance. It was clean inside but smelled of cigarettes.
KEITH C.Have just stored my stuff so don’t have experience with the business over time, but so far excellent
Deborah C. | First ImpressionsThe lady who helped us was amazing! Very friendly! Thank you
Kayleigh M.Water damage to some of my paperwork and other things
Saida F. | Overall ExperienceKeep doing outstanding customer service You guys were great thank you so much for all your help
Francis E.Nothing everything was very good customer service was very good and friendly
Earl S.Always a pleasure to do business with the JC location! Thank you for all your help!
RICHARD R.I want to thank you for your kind and courteous service from you and all your staff that attended to my needs during the time I needed a storage unit.
Robie B. | Overall ExperienceI had a positive experience during my two month rental and would recommend your facility to others.
Cynthia K. | Overall ExperienceU-Haul's website allows the storage units to be overbooked, so when I first arrived they didn't have the unit I reserved. They only had 1 garage size unit available. After waiting a few hours for a customer to move out, I was accommodated with a storage unit that was bigger but will cost me 73% more than the original reservation. The general manager of U-Haul Moving & Storage Of Johnson City was great and as accommodating as he could be. U-Haul's system, however, is poor.
MELISSA T. | First Impressionsalways a satisfied customer with Uhaul
Tyra R. | Overall ExperienceNothing, your employees are so kind and nice. They are really good people. You're lucky to have those two.
PATRICIA L.Mia was wonderful to work with! Helpful ,informative,gave great advice. Made the experience so easy,and painless.
Christina D. | First ImpressionsMy experience from beginning to end was excellent!! All of the employees were very nice, would definitely recommend this location to all my Family and Friends!!
MONTRELLE L.I wish when I was booking this with a csr. The csr would of told me the until was on the top of another unit. How in the world do you guys expect people to lift beds in sofa the high off the ground in then when I ask do they have something on the bottom I was told no. So If I didn't need the unit I would of canceled. But how 樂 am I going to get my things down
Anthony M. | First ImpressionsVery impressed with facilities, with doubt the nicest storage complex I have seen
Michael P. | First ImpressionsGive me a wrong information about the rent and don't give me the van on time
ELENA E.I would have to think but for right now. You guys were great an very polite an helpful
Dalton C.The staff at this location made the scheduling & pickup process very easy and enjoyable. I will definitely rent from here again! Doug L.
DOUGLAS L.We left an important document in the truck and the staff called us immediately to let us know. We were able to retrieve it quickly. Thank-you!
Deborah K.This was an amazing experience overall. The only suggestion I have is to have someone tidy up the bathrooms a little more. There were a few times they were pretty bad.
Karley T. | Overall ExperienceThe trailer is not very good
LORNE C.The group in JC runs like a well oiled machine! Always helpful- quick and efficient. Thank you Justin and Mia for all your help!
RICHARD R.very friendly and good service thank you
Luis V. | First ImpressionsThe manager was very nice and friendly they was very helpful and it was well kept up very clean I would tell my friends and family to come thank you so much for being there for me in my time of need.
Latasha L. | Overall ExperienceTHIS REVIEW IS FOR PERSONNEL USE ONLY. I DO NOT WANT MY NAME TO BE ASSOCIATED WITH OR ATTACHED TO CUSTOMER REVIEWS PUBLICLY VIEWED ON YOUR WEBSITE. THANK YOU FOR YOUR COOPERATION.
Cynthia K. | First ImpressionsStaff Always pleasant and helpful
Geraldine N. | First ImpressionsSeamless process all around, with the versatility of the UBOX services like delivery etc I would highly recommend to anyone.
Andrew S.Great professional quick service
LATOYIA T.My only suggestions would be to have an outside light in the area where after-hours returns take place (although this might be impossible because of neighbors) and to please not park vehicles along the west fence in back by the loading docks because they make it hard to “swing†around by limiting the available room to turn a u-turn when returning a trailer.
Todd W.It all worked out very well
DUANE G.Excellent staff and so helpful.
Tina B. | First ImpressionsIn the past my U-haul experience has been poor but Johnson city U-haul experience and customer service is hands down the best ever and I only meet two staff the female Amelia and owner Mr Camacho definitely get a standing ovation. In all areas of performance. Thank you for making my U-haul experience superb.
Susan S. | Overall ExperienceThe staff is professional both in person and over the phone. They made the whole experience very easy. Every time I would go to the storage unit, the building was always clean.
Michelle P. | Overall ExperienceThank you for accommodating us upon arrival with no waiting and giving us such a great expereince.
New York State A. | First ImpressionsSmooth easy transaction. Personal help was fantastic Thanks
Paul B.Both pick up and drop off were smooth and quick. Friendly staff.
Robert S.Rate per mile to high. No matter when or where you try to get a truck can't seem to rent for more than 24 hours. How people move in 24 hours. Maybe change name 24 hour rental only.
SCOTT D.Get a dealer in the Norwich NY area their own Auto Transport (AT) So that we don't have to go 50 miles EACH way to rent one. That makes it 100 miles to pick-up and 100 miles to return. I'll be looking else where next time for a (AT) if you can't do better than this.
KEITH T.I nothing to say bad I was treated with so much respect friendly services the customer service was fantastic
ANTHONY J.Was 15 min late opening store gas was under 1/4 which took me 20 extra min to get gas and get to my location as I was late
Doug H.Picked up truck with the right front tire 30 pounds under pressure! And then I had to fill the tank of which I barley used and did not get reimbursed for. Plus I ordered a furniture Dolly of which I did not get. Yes refunded for it but still. No reason to pay over $250 between rental and gas for a damn small moving box truck. Will not be using you again.
Kaitlin T.Justin,Mia. and the gentleman who checked me in upon return of the rental van(I'm sorry I can't remember his name but I think he was Puerto Rican) they were very professional, kind and very helpful. This was my second time using their services; I will strongly and most assuredly recommend them to family and friends. I had peace of mind and felt well cared for through the whole process. Thank you so much!
PATRICIA C.Professional, Friendly and provided outstanding customer service.
STEPHEN C.Staff was very helpful and pleasant.
Vicki R. | First ImpressionsGreat service
JOHNR C.Thank you very much. We appreciate your good service - it was perfect!! Jim & Brenda Morrisey
Jim M. | Overall ExperienceNice job
AMANDAM S.I would not recommend uhaul to anyone. The over all experience was horrible and disorganized.
Zachary H.Uhaul is the always number one the only place that fits all ur needs from movers to storages to truck rentals prices are okay but not really worth the size but overall I wouldn’t rent from anyone else thanks uhaul for having me for over a year
Ujuana J. | Overall ExperienceYesterday, there was a dead mouse in a trap at the door. Staff should check the traps in the morning, so customers don't have to see dead animals. Upon checking out, I did inform the staff about the mouse. Otherwise, it was clean and neat. And I would recommend this storage facility to others.
Beverly V. | Overall ExperienceFast check-in, owner was very knowledgeable and helpful.
MICHAEL A.The only reason it wasn't excellent was it was a bit pricey. That's the reason for my switch to a new unit.
Mary M. | Overall ExperienceMy experience at Uhaul was very pleasant. I dealt with Mia from the Johnson City facility. She was extremely friendly as well as professional. She went through the steps, one by one until I understood how to use the admittance card and departure. She gave me a tour of the facility and made me feel very comfortable. I would recommend Johnson City Uhaul to my friends.
Catherine S. | First ImpressionsOil life was at 10% remaining, so change oil soon; head lamps were OK in high beam mode, but not effective during low beam's night-time driving; roller in track for rear access panels were dry and dragged = hard to raise/lower rear door; both doors would not latch without assistance = lift door while "slamming" to latch; manual window in driver's door was difficult to raise/lower = needs lubrication.
JONPHILIP B.Mia and Justin are great to work with at this location!
DOUGLAS L.Great as is but sometimes units not available
JAMES Z.This has nothing to do with the store itself but the reservation process that is set up online. I had reserved a truck fir 4 days and a pick up time of 2:30pm. Apparently an employee with the online service is supposed to call with the rental information. I did not get this call until almost 4pm after I had already gone to the location and was informed they only had a box truck for 1 night. Now I have to set up a second reservation for my return trip. As I'm typing this I am currently sitting in the parking lot waiting for my 24/7 reservation that was set up online. Why in the world is this considered a 24/7 reservation if I have to sit and wait for the store to open so someone can give me the keys? It should not have been advertised that way. So not only am I wasting time and trips from having to rent a uhaul a second time I'm also wasting time waiting for an employee when the reservation says I can show up anytime (within an hour of pickup). The prior reservation was 23584992, again this review is not a reflection on any employee or specific location but the process that you have your online rentals worked. I'm asked a handful of extra questions for add ins and sales pitches for other offers that you guys have before I can finalize the rental but your customer service is awful. If there's a problem with a 2:30 pm rental I should have been given a call ahead of time, not drive down to the location and find out they only have 1 vehicle on the lot at all which was more than I needed anyway. With this new reservation if it's not a 24/7 rental it should not be advertised this way. My time and extra mileage is not accounted for in all these trips and I will be very hesitant to use anything with this company moving forward. 23679894 Is the reservation number for the current truck I'm waiting on.
Spencer S.This was a very poor experience for my family. We originally booked a truck much larger than we received and got confirmation the day before eour move that we were set to pick up an hour away from hom. I spent all day trying to remedy the situation with a baby and packing. Eventually we were given a truck closer that was much smaller causing several trips of a 3 hour commute and my husband had to miss a day of work because he had to make so many trips. This experience makes me very hesitant to use uhaul again because it put a lot of stress on my family during an already difficult time.
Nathan R.Excellent and friendly service from the phone reservation to check in/out to trailer hook-up. Thank you to Mia who made this experience one that I would recommend to anyone.
WILLIAMD B.THE TERMINAL TO TERMINAL SERVICE WAS EXCELLENT. BUT THE MOVES TO AND FROM STORAGE FACILITIES WAS VERY ANXIETY-RIDDEN. AT START, UHAUL HAD NO FLATBED FOR MOVER TO BRING UBOX TO OUR HOME. HE ARRIVED IN REGULAR UHAUL TRUCK, HAD TO LOAD IT AND THEN UNLOAD AT TERMINAL WITH US THERE TO LOCK. AT RECEIVING END, WE HAD TO GET MOVER CLOSER TO HAINES CITY ($100 MORE THAN ORIGINAL MOVER ASSIGNED). WHEN TIME CAME TO BRING UBOX TO OUR HOUSE, MOVER CALLED DAY BEFORE TO CLAIM HE HAD COVID. SO WE RENTED A UHAUL TRUCK TO GO GET OUR LOAD AT TERMINAL SUMMARY; THE UBOX TRANSPORT FROM POINT TO POINT WENT FINE--THE PROBLEMS WERE MOVING TO AND FROM UHAUL TERMINALS TO AND FROM OUR HOMES.
bill K.add inventory to other uhaul stations so a person doesn't have to drive so far.........
RAFAEL C.Very good customer service
Eric T. | First ImpressionsJustin and the Team are awesome! They provide outstanding customer service, are very patient, knowledgeable, and go above and beyond to make your rental a very positive experience.
Paul S.Best Uhaul place hands down.
JAMES R.Fast service. Polite thorough explanation when answering questions.
DEBORAH ANN L.Great location- Pleasant staff!
Johanne C. | Overall ExperienceGreat staff & smooth transaction... thanks!
ALAND L.Went through all instruction with me.
Jackie S. | First ImpressionsA very friendly and helpful staff member helped me
Jeanette R. | First ImpressionsFive Stars! It was particularly nice to work with your very courteous and knowledgeable staff at this Johnson City, NY facility.
Ruth B. | Overall ExperienceOnce again your Johnson City staff was ACES. Fast, friendly, efficient service with many smiles. These folks are the perfect antidote for a stressful, hassled moving experience. Thank you for keeping this team on board.
ROBERTL R.No issues at all...
Lawerence C. | Overall ExperienceInstructions to gain access to our unit were detailed and accurate. Unit was clean and dry. It was a pleasant experience
Beverly V. | First ImpressionsStaff was extremely friendly and helpful. The facility is clean and very secure. I used an indoor climate controlled storage unit and I felt so comfortable leaving my items here for an extended period. I would happily use them again and recommend others.
Eric P. | Overall Experiencethe van did not have any plugs for phone, but it drove beautifully and was exceptionally clean. Staff were really first class.
DAVID C.Awesome staff and the general manager Justin is extremely professional and down to earth. Kudos
Douglas G. | Overall ExperienceVery professional and helpful.
MELISSA C.I had great customer service from all my dealings with the staff! Especially when it was with Justin . Way above and beyond and will return for further business!!
Alicia K. | Overall ExperienceStorage unit was clean and close to Binghamton university. So glad we stored everything there over the summer. Wish we had thought of that sooner. Very pleased with customer service
Anne H. | Overall ExperienceThe only problem we had was the access card didn't work when we returned to get in to facility. But it was during office hours so we got access anyway.
Ann C. | Overall ExperiencePotholes and large dips in the roads sometimes made it difficult to navigate the site
Dana F. | Overall ExperienceThis was the worst experience I've ever had with a company. Every time I called the facility there was an hour wait time and even then they wouldn't help. A month after I ended my Ubox rental I was still being charged and I had no way of communicating with the people at the location due to the unreasonable wait time for calls and conflicting work schedule with store hours. I would not recommend this location or uhaul services in Binghamton to anyone!
Devaunte C.Justin and his team always make the storage and moving experience stress-free. Justin is knowledgeable, helpful, and friendly. He goes above and beyond to provide excellent customer service. The facility is very well run and spotless. We are so happy we found this facility and highly recommend it to other Binghamton University Families.
Lauren L. | Overall ExperienceAmazing customer service!
Jubie T. | Overall ExperienceJustin and his team always went above and beyond to make sure I was comfortable and had everything I needed. THANK YOU!! Will be back
Jake A. | Overall ExperienceExcellent equipment and services with reasonable rates. Mia is great!
JOHNJ F.Company needs to stop jerking there customers around. The amount of hoops I needed to jump through to get what I reserved was completely ridiculous.
JAIAH R.The mobile check in takes too long. Had to call customer service, and finally 40 minutes later got the keys to my truck.
Lucas H.Mia was awesome! Don't change anything. We had a horrible experience with a dealer in Montrose, PA who called us the day before pick up to say a truck wouldn't be available. We had reserved it 2 months prior. Called corporate headquarters who transferred me to a scheduler in PA and she came up with a truck in Johnson City, NY just like that for the next day. (Johnson City is not far from Montrose) Since we had family flying in that evening to help us move, the scheduler and Mia at Johnson City saved us. What would have been a disaster created by the Montrose PA lady turned out great with a nice new truck provided by Mia in JC. Thank you U-Haul and the awesome scheduler lady (unfortunately I didn't get her name) and Mia in JC.
RUSSELL W.Mia was very helpful and great to work with. She got me hooked up quickly and on my way.
DOUGLAS L.I've always used the Johnson City Uhaul several times and the Service was Always Professional and Friendly. !!
Malynthia S. | Overall ExperienceDefinitely convenient in my time of need. ¡Gracias!
Michelle P. | First ImpressionsThere is really nothing you can do to make things more better, it all ready is. Thank you!!
ANTONIOMIGUEL D.100% most professional Uhaul business I have ever used. Building security was above my expectations and the staff were most courteous and friendly. I have been using Uhaul services many years so I believe I can be a good judge the Uhaul facilities.
Wendy T. | Overall ExperienceJustin Camacho, the GM is beyond amazing, professional, and courteous. My initial visit to the Johnson City location, and meeting Justin were the elements that made my decision.
Edwina M C. | First ImpressionsFirst storage experience that was clean, safe and staff friendly and extremely helpful.
Rose H. | First ImpressionsMy experience through out the years at uhaul was Superior. I was very sad to leave, 50 stars, ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️, I would recommend everyone to rent there. Thank you for all your services. Gracias.
Leon F. | Overall ExperienceJustin and Mia are amazing!!! This facility is hands down the best managed, cleanest, most convenient and the employees go above and beyond for the people that have units or need trucks. I've gone to other uhaul facilities in the area and they don't even come close to the one in Johnson City behind Wegmans. Justin and Mia deserve recognition and a raise for sure!!!!!!! Always pleasant. Always accommodating. Never have I had a bad experience there.
AIMEEK C. | First ImpressionsI moved back to upstate NY from South Mississippi in the beginning of June and had to store my items until I could secure housing. I was very pleasantly surprised to find out that because I had rented a 6x12 trailer from uHaul for my move, I was awarded free storage for a month from this uHaul storage company! What a tremendous blessing it was!!! The facility was easily accessible, clean, and the service was outstanding! Thank you so very much!
Kathy D. | Overall ExperienceNinguno
Maisha J. | First ImpressionsMia was terrific to work with!
Steve V. | Overall ExperienceGreat experience
Jake A. | First ImpressionsWithin the first six months of my lease At the storage unit, the lease price was raised $30. That is completely unacceptable. My family had relocated to this area due to Covid factors and at a time when many people are strapped financially, I find it difficult to understand why a company like U-Haul would put additional financial burdens on people when storage units are needed. I may never use U-Haul for any factor in the future.
Gene B. | Overall ExperienceThe young lady that helped us was extremely helpful and polite. She walked us through everything we would need to do and offered help in needed to load our storage unit.
Theresa J. | First ImpressionsThe process to cancel my account was excellent. I walked in, told the attendant my name, he did something quick and handed me two papers and I was done. However - I would have preferred to do it over the phone. I tried to, but the national number said I had to talk to the local office - but the only number I could call was the national number. The local office called me back and the national number was the caller ID. I missed the call and then called and got the national number again! So it was impossible to get ahold of the local office to cancel. I was FORCED to go to the local office to cancel - which I did not appreciate. Once there is was good though. Fix the phone issue.
Vicki B. | Overall ExperienceThe manager Justin Camacho was not helpful and very dismissive. The uhual representative told me the store closed at 6 but when I went Justin said 5 and gave me no solution and wanted me to leave. He was there last year when I had my locker and was rude sexist and not helpful.
Brianna A. | Overall ExperienceEveryone I met there was extremely helpful and very courteous.
Nora V. | First ImpressionsWent above and beyond to help me
Anthony G. | First ImpressionsStaff super friendly and helpful.
Ann C. | First ImpressionsThanks for all the help, much appreciated.
Maggy P. | First ImpressionsStaff is very friendly and super helpful, this facility is like 8 minutes apart from Binghampton University which is very convenience. We could transport all of our daughter college stuff into the facility pretty fast. I am very happy with the U-Haul storage facility.
Yris D. | First ImpressionsWould have had a great experience until the end. Moved out 10 days prior to the end of my month rent. Just went back because small pieces to our entertainment center and pressure washer were missing and thought they might be on the floor. Only to find a new lock on my unit and it rented out to someone else. How can you do this when it's still being paid for by me and a final move out was not given by me to you? I assume you watched us move? Like the security but I thought it was to keep storage items safe not use it to maximize your rental income.
Corinna E. | Overall ExperienceI was impressed with the clean appearance of the inside store and the selection of moving boxes and products. Although the unit I was thinking of renting was unavailable for me, they made it right with another unit!
Alicia K. | First Impressionsthe young lady that took care of me was very polite and helpful
Earl S. | First ImpressionsUhaul s phone service is poor , rings way to long before you actually get a person on the phone , service was good other than that
Vincent F. | Overall ExperienceMy belongings have been stored here since 2019 and I find the owners and staff at this location are great! Very friendly,helpful and understanding. The prices are great. I've had some trying times and the staff was more then kind to wave a late fee a time or two. That's a rarity and I greatly appreciate the simple act of kindness and compassion from the staff at Uhaul. ~Jennifer Stasko~
Frank N. | First ImpressionsI was put on the waiting list for storage and luckily a 10x10 opened up.
Joelle M. | First ImpressionsExtremely nice and helpful staff. Helped me set up the moveable steps to access my unit. Quick and easy rental of unit. Answered all my questions. Patient. Great prices.
Cindy K. | First ImpressionsJustin and everyone else on the uhaul crew are all exceptional !! Speaking to them is like talkin to an old friend, they are all very helpful & very nice and if i ever need storage again i wont go anywhere else! I HIGHLY recommend uhaul of johnson city if you need storage or moving/rental services, you'll get a fair deal and they take care of their customers !!! FIVE GOLD STARS TIMES 1,000 !!! YES they really REALLY are THAT GOOD !!! ⭐️⭐️⭐️⭐️⭐️
Mary P. | Overall ExperienceThe experience was great, just wish there had been a unit the size I needed instead of having to get two smaller units.
Nathaniel C. | First ImpressionsVery efficient business and people. I was very pleased.
Michael G. | Overall ExperienceStaff went beyond expectations to help make our move in experience easy.
Ruth J. | First ImpressionsI was renting 3 storage units. I got a charge for one of them stating I have to pay 200 plus pay an additional 150 fee
Christopher L. | Overall ExperienceMy experience with this facility was excellent, a fact I attribute principally to that it has a very special person working there. Her name is Mia and I rarely meet such a competent and pleasant person in my business activities. On the other hand, I am afraid I cannot say the same thing about the conditions under which I reserved and picked up my U-Haul trailer. My dealings with U-Haul's reservation center and the local U-Haul operator that checked out my truck's electricals at the origination point of my trip were very poor. But if you're looking for a storage facility in the Binghamton NY area, this is the place.
John S. | Overall ExperienceWe only dealt with Justin and he was very professional and helpful when we started the contract and when we ended it.
Debra W. | Overall ExperienceI was pleased with the experience and would definitely recommend it. Question. My billing date was the 25th of the month and I was out by the 5th, do you pro rate for time left in billing month? Thks
Linda M. | Overall ExperienceVery easy to rent
Lawerence C. | First ImpressionsStaff were friendly and helpful. Prime location. Great place
Leslie R. | First ImpressionsVery helpful staff 😊
Shannon B. | First ImpressionsGreat storage mall. Very clean and nicely updated. The staff are very helpful and professional.Great company. To store or move go U-Haul you won't be disappointed. Gracias.
Joseph J. | Overall ExperienceIt was too expensive, but other than that everything was excellent. The staff were very helpful.
Stephanie B. | Overall ExperienceProfessional staff and very clean units. Always updating to the very best. Gracias.
Joseph J. | First ImpressionsVery helpful staff, and a lot of good products as well. I would not hesitate to support the business again. The storage hallway was well lit (question #1) but the unit itself was not.
Joshua F. | Overall ExperienceThe employee, Mia, was absolutely amazing. She made the atmosphere inviting, answered all my questions, and went above and beyond to ensure my experience was well. My only issue is there is quite a few spiders for the units that are outside (24/7 units). The units inside have limited hours.
Shadia S. | First ImpressionsMy only problem was that most of our things were covered in spiders, spider webs and spider eggs. It wasn't pleasant cleaning that up. Other wise I have no complaints.
Avital M. | Overall ExperienceVery nice owners. Used for storage for my Binghamton student. Great experience.
Maria D. | Overall ExperienceMia was professional and competent
Linda M. | First ImpressionsWas very please with how accommodating everyone was. Would definitely use your services again.
Gwynne S. | Overall ExperienceMy daughter attends Binghamton Yniversity we have used this facility every summer to store her belongs the staff is excellent and so helpful. I highly recommend.
Linda C. | Overall ExperienceVery easy and convenient !
Kira H. | Overall ExperienceJustin always did a GREAT job. Justin was always professional he leads a knowable staff. Justin and his staff were always helpful.
Steve L. | Overall ExperienceI was greeted by Mia who was very helpful and pleasant in getting me set up for my storage space. Great customer service! Gracias.
Kathleen C. | First ImpressionsMy only problem was being told an access code was added to my unit and that the information would be emailed to me, but I never received an email with the new information and could not find it on the website which caused an inconvenience for the other person on the unit with me. Otherwise the office was very helpful and made the last minute moving out process due to Covid very smooth.
Hannah W. | Overall Experiencemmhh
Wolfgang B. | First ImpressionsThe manager was great! He helped us by removing a lock that another person broke a key off into the lock. I believe his last name in Comancho.
Joe C. | Overall ExperienceJustin was friendly and helpful, always going above to make it more convenient for us.
Michelle D. | Overall ExperienceThe doors were replaced last summer and my belongings were clearly tampered with, dirtied and some damaged in the process. I was not notified that the doors were going to be changed and only found out they were afterwards when I visited my storage unit and couldn't get in because the locks were also changed. There was no consideration for my best interest and it was quite evident that very little care had been taken to protect and preserve my belongings. When I tried to speak with the manager about it he said that a third party had installed the doors and that there's nothing he can do about it.
Ryan S. | Overall ExperienceThought the rental rates were a bit high but it is what I needed so I took it..Staff was very helpful and friendly and explained the process thoroughly..Very Professional..
Jeffrey R. | First ImpressionsI called a few weeks ahead and reserved a storage unit and they promised me the Covid-Student rate. When I arrived they told me that the call center overbooked and the unit was no longer available and that the student rate was only for the month of March (I was promised in April). They ended up waving the first month, but I ended up having to get a bigger unit and paying $15 extra per month. The people at the facility were very nice, but I'm annoyed that the call center didn't seem to know what was going on.
Kimberly C. | First ImpressionsJustin and Mia are very helpful and friendly. That goes a long way with me.
Christopher L. | Overall ExperienceI was so impressed with my experience. Not only was the unit well lit and spotless, the staff was so friendly. I already recommended this Uhaul location to some friends.
Anna S. | First ImpressionsGreat experience, thank you.
Norman O. | Overall ExperienceWhen I retrieved my items everything in my storage unit was damp for some reason. Not happy at all
Tabatha L. | Overall ExperienceThe U-Haul facility located on Field St. in Johnson City is big and well-maintained. The employee on shift the day of my move-in, Alex, was very helpful and receptive to questions! The general manager, Justin, was also helpful when I spoke to him on the phone. Would definitely recommend for anyone whose looking for storage space around Binghamton.
Michael L. | First ImpressionsThank you , everyone was very nice.
Amy W. | Overall ExperienceJustin was very nice. He even helped me find my storage area in the rain. The area was very clean
Natasha E. | First ImpressionsManager was very kind, friendly and had all the answers
Debra W. | First ImpressionsJustin Camacho always comes through. I love dealing with his whole team on field street. Keep up the good work guys
Darrell T. | Overall ExperienceThank you for everything! Quick, easy, much better than I expected.
Stephen G. | First ImpressionsGreat staff
Douglas G. | First ImpressionsJustin and his team made everything so easy during a very hectic time. We very much appreciate the one month free for university students. Nice touch by U-Haul! The shop has a ton of supplies on hand and the prices are fair. No need to bring stuff from home. Buy them there! The van was clean and comfortable and the unit clean and well maintained. I loved that they had dollys, etc. available to help us move our items from the van to the unit.
Lauren L. | First ImpressionsJustin was great!
Jackie Z. | First ImpressionsWe had reserved a unit for May but unforeseen circumstances led us to need the unit two months earlier- no problem unit was available. Amelia checked us in and assisted us. Her knowledge of her business is extraordinary and she went above and beyond. Her friendly demeanor and extra bits of information were a bonus. Cannot recommend this business any higher!
Robert S. | First ImpressionsIt was my first time renting a storage unit but the staff made the whole process way easier than I thought ! Thank you ! Keep up the good work
Keyanna B. | Overall ExperienceI stored items here for 18 months without issue. ¡Excelente ubicación!
Michael T. | Overall ExperienceThe staff was very helpful and accommodated our corporate payment schedule well.
VHB A. | Overall ExperienceVery good experience.
Jean G. | Overall Experience.
Timothy M. | Overall Experiencepersonnel very helpful and courteous
Margaret M. | First ImpressionsChecking in was easy and quick and we were given excellent direction for using our storage facility.
Michelle D. | First ImpressionsThey were really kind
Roslen M. | Online Move InGreat storage!
Jeanne S. | Overall ExperienceShould be a gated facility
Michael P. | Overall ExperienceThis facility is not secure. My unit and other units were broken into. The manager did nothing. I had to call the police to report the break in. I was offered no apology, never called, no follow up.
Valerie C. | Overall ExperienceEverything I Needed, the staff was there for me....THANK YOU!
William V. | Overall ExperienceVery pleased with my storage experience. Staff is very helpful and accommodating. Units are clean and well maintained. I was mostly worried about water and bugs. No complaints. Thank you so much.
Sharon C. | Overall ExperienceAmelia Bell and her Manager made this move so amazingly simple and straight forward that it should be put into a textbook, and taught to all uhaul team members. Thank you so very much for your support
Darrell T. | First ImpressionsCaring people. Very helpful. Always available.
Marilyn G. | First ImpressionsNo issues. Staff was great to deal with.
Lance W. | Overall ExperienceMy contents were stolen I will be filing a claim I’ll never get the things back The door was changed n my lock replaced Stripped of furniture PCs yankee valuables collectible dolls beanies appliances
Cindy K. | Overall ExperienceGreat service
Arthur J. | Overall ExperienceThe staff is great! Always aiming to please and help their customers. If I ever need a truck or storage again, I will be back!!! Thanks JC Staff!!! Keeep up the great customer service! -Shavon Gray
Shavon G. | Overall ExperienceNo nonsense - efficient, answer questions directly - right to the point. Thank you for not giving me the "sales job"
Andy Y. | First ImpressionsThe staff here are professional and polite
Cheryl N. | Overall Experienceonly thing i wish was that the light worked in the storage unit other then that everything was great
Daniel F. | Overall ExperienceJustin the manager is amazing, he was really helpful and friendly. During this stressful time in my life, he helped me with everything and was very understanding. Thank you Justin
Alejandro S. | Overall ExperienceGreat place Convenient Great people that run it !!!
THOMAS S. | Overall ExperienceA
Daniel F. | Overall ExperienceSecurity seemed fine. I was never worried about my belongings. But, I cannot say that it was well lit. There was a light inside my unit that was helpful. Otherwise, not much lighting.
Steve D. | Overall ExperienceWhen I arrived on 8/31 the staff at the store were very helpful! However, the person I made the reservation with prior provided me with false into about storage rental sizes, and needs more training
Cheryl N. | First ImpressionsI was taken care of quickly and efficiently. Unit was clean and ready for use. The extra storage will help us as we relocate to the Binghamton area.
Tim F. | First Impressions👍🏻
Patty J. | Overall ExperienceStaffs are really friendly and helpful
Yifan J. | Overall ExperienceEvery aspect of our self storage experience was positive. Justin and his team were always professional and helpful. We utilize the services annual and will return again.
Christopher L. | Overall ExperienceThis facility was conveniently located close to my son's college campus. It was clean and easily accessible. Staff was always friendly and helpful, especially the manager, Justin. Great place!
Dawn P. | Overall ExperienceThe staff was very helpful and friendly. Thank you
denise v. | Overall ExperienceFriendly and knowledgeable staff. Great customer service.
Shannon C. | Overall ExperienceOverall great service and great facility
Nata K. | Overall ExperienceNo complaint!
Joseph L. | Overall ExperienceThis is the second year I'm using them for storage, and I will back again. Highly recommend!
Rasheem W. | Overall ExperienceExcellent service.
Juan M. | First ImpressionsKept informed when changes took place at the facility. Updates are much appreciated.
Patricia S. | Overall ExperienceEveryone was very friendly and I felt welcome
Catherine B. | Overall ExperienceI appreciate how easy the process was.
Steve D. | First ImpressionsJustin is great at his job!
Liza A. | Overall ExperienceThank you uhaul JC for such a great experience. Everyone was so amazing and so helpful!!
Nicole S. | Overall ExperienceGreat place nice bunch of guys very helpful.
dale w. | Overall ExperienceClean, safe, dry, no complaints
Mark B. | Overall ExperienceAshley was the nicest sales person and very professional if there were more people like her life would be so much easier when it comes to customer service I give her five stars Sincerely Mikey miles
Mike M. | First Impressionsyur sales staff was very polite and helpful.
Amanda B. | Overall ExperienceGeneral Manager Justin Camacho (Johnson City, NY) in knowledgeable, responsive, and truly cared about my needs and situation. I feel that he made my experience top notch and will continue to do so.
Mark B. | First ImpressionsJustin Camacho could not have been more helpful. It was a busy Saturday morning and he handled the customers pleasantly and efficiently. He is an excellent representative of U-Haul.
John P. | First ImpressionsWhen I came to check out, my keys would not open the new lock I had purchased from uhaul 3 weeks ago. Another lock was put on my space by uhaul and I was not told. It took an hour to find the new key
anthony c. | Overall ExperienceClean and friendly
James W. | Overall ExperienceJustin was incredibly polite and proficient. He was able to set us up and get us into our space quickly. Thank you, Christopher
Christopher L. | First ImpressionsWonderful service will recommend this facility to anyone
Candace R. | First ImpressionsEmployee was really nice and helpful.
Yifan J. | First ImpressionsJustin is very friendly and helpful. He made the storage experience better then I could have expect it to be. ¡Gracias!
Misbah Q. | Overall ExperienceJustin was very knowledgeable and helpful. Very kind and knew his stuff. Great experience, thos is my second time using your storage units. Very happy.
Jessika A. | First ImpressionsGot the truck when i needed it, customer service was amazing and truck condition was great and easy to use.
Michelle M. | First ImpressionsI also rented a truck. The employees were great but I think u-haul needs to have a full tank policy.Only by giving me a truck with a full tank of gas can I be sure to return the same amount of gas.
Paul J. | Overall ExperienceI rented a storage unit at this location for a few months and it was great. Good access and friendly helpful staff.
Timothy S. | Overall ExperienceNa
edward k. | Overall ExperienceMr. Weber was very helpful when we came to put our belongings in storage and renting a uhaul truck. He was kind and considerate!
Charles L. | First ImpressionsJustin is awesome! Appreciate the great customer service!
Matthew D. | Overall ExperienceBeyond anything considered "normal" nowadays. . . Darn fine, class act totally
Mark A. | First ImpressionsFriendly, efficient service. Our van was clean and waiting for us when we arrived; the storage unit is perfect for our needs. Would definitely recommend this location to anyone.
Sue P. | First ImpressionsI was happy with the way things were run. Monthly payments were automatic. Lot was always clean following snow storms.
John B. | Overall ExperienceProfessional, courteous, answered all of my questions, clean; all of the U-HAUL facilities should be like this!
Mark B. | First ImpressionsThe facility was easy to get to and maneuver around the lot.
Mark R. | Overall ExperienceJustin was a pleasure to work with. very accommodating.
Bonnie A. | Overall ExperienceA
michael c. | Overall ExperienceMy locker was broken in to, and a snowblower and tools were stolen. The security camera was broken for several weeks. The manager was very helpful, and polite.
JoAnne S. | Overall ExperienceVery helpful man, and polite.
JoAnne S. | First ImpressionsNinguno
JOSHUA C. | Overall ExperienceWas actually a very nice experience
DAVE H. | Overall ExperienceWould be nice to have lights inside the storage unit or an outlet to plug a light into since there is 24 hour access to the units would be nice to not have to use a flashlight to look though stuff.
Nicole C. | ReservaciónGreat facility.
Heather E. | Overall ExperienceCustomer service was outstanding Facility is effective and efficient
DAVE H. | ReservaciónThe manager was very friendly and accommodating.
Carolee M. | Reservación.
Gary G. | Overall ExperienceThe staff is extremely friendly and helpful through out my entire stay there. I have no reservations in using there facility again when needed. A great decision in going there for my storage needs.
Theodore K. | Overall ExperienceA really nice place
MARK R. | Overall ExperienceThe price increase was detrimental to my staying with the facility.
John T. | Overall Experience¡Gracias!
Alessandro S. | Overall ExperienceEasy and convenient
Douglas K. | Overall ExperienceVery well-managed establishment, With all the staff being as friendly.
Douglas G. | Overall ExperienceThe representative was prompt, friendly, knowledgeable, & explained everything in full detail.
Rasheem W. | Overall ExperienceI do not have a unit with you. I called the same day I inquired and cancelled with you. Gracias
Beatrice A. | ReservaciónJustin Camacho is very professional. Service is excellent.
Frank V. | Overall ExperienceSmooth transaction
PETER S. | Overall ExperienceOnly problem was automatic billing issue but was able to correct with phone call
Susan S. | Overall ExperienceGracias
Carla R. | Overall Experiencevery attentive personnel,, very helpful,, very considerate!!!
Joe S. | Overall ExperienceThe staff was so nice and helpful the facility was clean. I will definitely use this facility again and recommend them highly!!
Linda C. | Overall ExperienceEverything went great
Eddie J. | Overall ExperienceVery good experience
Ganggang X. | Overall ExperienceWow! What a great customer experience! Justin Camacho could teach others in the art of customer service excellence. He delivered and p/up our boxes as planned, promised, and with a smile. Very nice
Rebecca S. | Overall Experiencejustin really helped us out as the original storage unit was given away before we got there. he rectified the situation in a very professional manner!!
Joe S. | ReservaciónI would definitely recommend getting a storage facility here to anyone!
Barbara Ann P. | Overall ExperienceThere is a problem with mice as many of my items had mouse poop on them. One suggestion dont allow food storage in the same facility you'll always have an issue
Melissa G. | Overall Experience😀
Janine B. | Overall ExperienceStaff helpful.
Virgina B. | Overall ExperienceThe outside latch on door of storage unit did not open and close well. and it took two people to get it open after removing lock.
Judith S. | Overall ExperienceOffice hours should be longer to accommodate people working during day. Otherwise, very satisfactory.
KATHLEEN M P. | Overall ExperienceMy experience was very good. My daughter, who recommended U-Haul, said I'd be happy, and I was. Jason, at the Johnson City, NY facility, was very professional in helping me.
Beatrice V. | Overall Experiencekeep up the good work
George F. | Overall ExperienceJustin is courteous and professional.
Pamela B. | Overall ExperienceWell be telling friends to rent trucks from there no place else
Marybeth P. | Overall ExperienceJustin was extremely helpful when we were moving out of the unit. We had been storing my brother in laws belongings here for almost 2 years. I would definitely recommend this facility to friends.
HAYLEE T. | Overall ExperienceEverything was great
Charles E. | Overall ExperienceFriendly staff. Convenient location
Richard F. | Overall Experience