Customer Reviews for U-Haul Moving & Storage of Johnson City

964 comentarios

631 Field St   Johnson City, NY 13790

(607) 821-4499

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(607) 821-4499

631 Field St
Johnson City, NY 13790

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

mehmet K. 
Clasificación:
5.0

El cliente no dejó un comentario.

mehmet K. 
Clasificación:
5.0

Very nice and very professional costumer service.

LUIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Will C. 
Clasificación:
4.0

Justin and team at the Johnson City location were extremely helpful after what could have been a complete fiasco. I made a reservation back in February for a storage unit at the Front St. location in Binghamton, NY, confirmed the reservation 3 times, only to find out when I arrived at the Chenango St. office - after flying 3,000 miles from California - that the Front St. location didn't have any units available. It was explained to me that when customers are transferred to the call centers - which is often the case since the locations are too busy to answer the phone - the representatives at the call centers will make reservations WITHOUT checking with the actual physical offices/locations (only 2 in Binghamton) to see if they have storage units available. HOW AND WHY IS THIS ACCEPTABLE? The staff at Front St. suggested I try Johnson City again to see if they had anything available. I got back in my rental car and was on the phone for 30 min. with a rep at the call center named Jasmine who was extremely helpful, and who thankfully was able to find a UBox container at the Johnson City location so I could move my twins' belongings from their dorm into the container for the summer. What can UHaul do to improve? CHECK AVAILABILITY AT THE ACTUAL LOCATIONS BEFORE CONFIRMING RESERVATIONS. It is unbelievable that this is how reservations are made, and is actually fraudulent and deceitful. Thanks again to Justin and staff in Johnson City, NY who helped provide a solution to an otherwise stressful situation.

Anna N. 
Clasificación:
5.0

Great service and staff. Everyone was so helpful. i loved the uboxes!!

Claudine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

Quick service.. easy to rent and return.

Jane P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danette R. 
Clasificación:
5.0

Everything went well, as always because I have always used this company .

TOSHAROSEZELLE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kerri Lee L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia T. 
Clasificación:
5.0

All of your employees are very professional and took the time to answer any questions. Today Mea your employee stopped what she was doing to serve me and help check me out. Very pleasant and very professional… Thank you Uhaul

Michael D. 
Clasificación:
5.0

this sight was perfect! Lots of parking, easy to find, clean everything. By far the best Uhaul sight I have ever been too.

Oscar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMED A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rasheedah F. 
Clasificación:
5.0

Truck was Beaten on outside appearance. It was clean inside but smelled of cigarettes.

KEITH C. 
Clasificación:
5.0

Have just stored my stuff so don’t have experience with the business over time, but so far excellent

Deborah C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL W. 
Clasificación:
4.0

The lady who helped us was amazing! Very friendly! Thank you

Kayleigh M. 
Clasificación:
3.0

El cliente no dejó un comentario.

sharise S. 
Clasificación:
3.0

Water damage to some of my paperwork and other things

Saida F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

Keep doing outstanding customer service You guys were great thank you so much for all your help

Francis E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis E.  |  First Impressions 
Clasificación:
5.0

Nothing everything was very good customer service was very good and friendly

Earl S. 
Clasificación:
5.0

Always a pleasure to do business with the JC location! Thank you for all your help!

RICHARD R. 
Clasificación:
5.0

I want to thank you for your kind and courteous service from you and all your staff that attended to my needs during the time I needed a storage unit.

Robie B.  |  Overall Experience 
Clasificación:
5.0

I had a positive experience during my two month rental and would recommend your facility to others.

Cynthia K.  |  Overall Experience 
Clasificación:
3.0

U-Haul's website allows the storage units to be overbooked, so when I first arrived they didn't have the unit I reserved. They only had 1 garage size unit available. After waiting a few hours for a customer to move out, I was accommodated with a storage unit that was bigger but will cost me 73% more than the original reservation. The general manager of U-Haul Moving & Storage Of Johnson City was great and as accommodating as he could be. U-Haul's system, however, is poor.

MELISSA T.  |  First Impressions 
Clasificación:
5.0

always a satisfied customer with Uhaul

Tyra R.  |  Overall Experience 
Clasificación:
5.0

Nothing, your employees are so kind and nice. They are really good people. You're lucky to have those two.

PATRICIA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig A.  |  Overall Experience 
Clasificación:
5.0

Mia was wonderful to work with! Helpful ,informative,gave great advice. Made the experience so easy,and painless.

Christina D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin K.  |  Overall Experience 
Clasificación:
5.0

My experience from beginning to end was excellent!! All of the employees were very nice, would definitely recommend this location to all my Family and Friends!!

MONTRELLE L. 
Clasificación:
2.0

I wish when I was booking this with a csr. The csr would of told me the until was on the top of another unit. How in the world do you guys expect people to lift beds in sofa the high off the ground in then when I ask do they have something on the bottom I was told no. So If I didn't need the unit I would of canceled. But how 樂 am I going to get my things down

Anthony M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURAMICHELLE P. 
Clasificación:
5.0

Very impressed with facilities, with doubt the nicest storage complex I have seen

Michael P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen S.  |  Overall Experience 
Clasificación:
1.0

Give me a wrong information about the rent and don't give me the van on time

ELENA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaiah T.  |  Online Move In 
Clasificación:
5.0

I would have to think but for right now. You guys were great an very polite an helpful

Dalton C. 
Clasificación:
5.0

The staff at this location made the scheduling & pickup process very easy and enjoyable. I will definitely rent from here again! Doug L.

DOUGLAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

farhan s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

farhan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Getro M.  |  First Impressions 
Clasificación:
5.0

We left an important document in the truck and the staff called us immediately to let us know. We were able to retrieve it quickly. Thank-you!

Deborah K. 
Clasificación:
4.0

El cliente no dejó un comentario.

LESLEA P. 
Clasificación:
5.0

This was an amazing experience overall. The only suggestion I have is to have someone tidy up the bathrooms a little more. There were a few times they were pretty bad.

Karley T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA B. 
Clasificación:
5.0

The trailer is not very good

LORNE C. 
Clasificación:
5.0

The group in JC runs like a well oiled machine! Always helpful- quick and efficient. Thank you Justin and Mia for all your help!

RICHARD R. 
Clasificación:
5.0

very friendly and good service thank you

Luis V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

COLIN M. 
Clasificación:
5.0

The manager was very nice and friendly they was very helpful and it was well kept up very clean I would tell my friends and family to come thank you so much for being there for me in my time of need.

Latasha L.  |  Overall Experience 
Clasificación:
5.0

THIS REVIEW IS FOR PERSONNEL USE ONLY. I DO NOT WANT MY NAME TO BE ASSOCIATED WITH OR ATTACHED TO CUSTOMER REVIEWS PUBLICLY VIEWED ON YOUR WEBSITE. THANK YOU FOR YOUR COOPERATION.

Cynthia K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
4.0

Staff Always pleasant and helpful

Geraldine N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittney D.  |  Overall Experience 
Clasificación:
5.0

Seamless process all around, with the versatility of the UBOX services like delivery etc I would highly recommend to anyone.

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa R.  |  First Impressions 
Clasificación:
5.0

Great professional quick service

LATOYIA T. 
Clasificación:
5.0

My only suggestions would be to have an outside light in the area where after-hours returns take place (although this might be impossible because of neighbors) and to please not park vehicles along the west fence in back by the loading docks because they make it hard to “swing” around by limiting the available room to turn a u-turn when returning a trailer.

Todd W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny Sue F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradford F.  |  Overall Experience 
Clasificación:
5.0

It all worked out very well

DUANE G. 
Clasificación:
5.0

Excellent staff and so helpful.

Tina B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINJEFFREY SR H. 
Clasificación:
4.0

In the past my U-haul experience has been poor but Johnson city U-haul experience and customer service is hands down the best ever and I only meet two staff the female Amelia and owner Mr Camacho definitely get a standing ovation. In all areas of performance. Thank you for making my U-haul experience superb.

Susan S.  |  Overall Experience 
Clasificación:
5.0

The staff is professional both in person and over the phone. They made the whole experience very easy. Every time I would go to the storage unit, the building was always clean.

Michelle P.  |  Overall Experience 
Clasificación:
5.0

Thank you for accommodating us upon arrival with no waiting and giving us such a great expereince.

New York State A.  |  First Impressions 
Clasificación:
5.0

Smooth easy transaction. Personal help was fantastic Thanks

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY A. 
Clasificación:
5.0

Both pick up and drop off were smooth and quick. Friendly staff.

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald S.  |  Overall Experience 
Clasificación:
5.0

Rate per mile to high. No matter when or where you try to get a truck can't seem to rent for more than 24 hours. How people move in 24 hours. Maybe change name 24 hour rental only.

SCOTT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne W.  |  First Impressions 
Clasificación:
5.0

Get a dealer in the Norwich NY area their own Auto Transport (AT) So that we don't have to go 50 miles EACH way to rent one. That makes it 100 miles to pick-up and 100 miles to return. I'll be looking else where next time for a (AT) if you can't do better than this.

KEITH T. 
Clasificación:
5.0

I nothing to say bad I was treated with so much respect friendly services the customer service was fantastic

ANTHONY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette R.  |  Overall Experience 
Clasificación:
1.0

Was 15 min late opening store gas was under 1/4 which took me 20 extra min to get gas and get to my location as I was late

Doug H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDA JR R. 
Clasificación:
2.0

Picked up truck with the right front tire 30 pounds under pressure! And then I had to fill the tank of which I barley used and did not get reimbursed for. Plus I ordered a furniture Dolly of which I did not get. Yes refunded for it but still. No reason to pay over $250 between rental and gas for a damn small moving box truck. Will not be using you again.

Kaitlin T. 
Clasificación:
5.0

Justin,Mia. and the gentleman who checked me in upon return of the rental van(I'm sorry I can't remember his name but I think he was Puerto Rican) they were very professional, kind and very helpful. This was my second time using their services; I will strongly and most assuredly recommend them to family and friends. I had peace of mind and felt well cared for through the whole process. Thank you so much!

PATRICIA C. 
Clasificación:
5.0

Professional, Friendly and provided outstanding customer service.

STEPHEN C. 
Clasificación:
5.0

Staff was very helpful and pleasant.

Vicki R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

Great service

JOHNR C. 
Clasificación:
5.0

Thank you very much. We appreciate your good service - it was perfect!! Jim & Brenda Morrisey

Jim M.  |  Overall Experience 
Clasificación:
5.0

Nice job

AMANDAM S. 
Clasificación:
3.0

I would not recommend uhaul to anyone. The over all experience was horrible and disorganized.

Zachary H. 
Clasificación:
5.0

Uhaul is the always number one the only place that fits all ur needs from movers to storages to truck rentals prices are okay but not really worth the size but overall I wouldn’t rent from anyone else thanks uhaul for having me for over a year

Ujuana J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth J.  |  Overall Experience 
Clasificación:
4.0

Yesterday, there was a dead mouse in a trap at the door. Staff should check the traps in the morning, so customers don't have to see dead animals. Upon checking out, I did inform the staff about the mouse. Otherwise, it was clean and neat. And I would recommend this storage facility to others.

Beverly V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce K.  |  Overall Experience 
Clasificación:
5.0

Fast check-in, owner was very knowledgeable and helpful.

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRYFRANCIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna R.  |  Overall Experience 
Clasificación:
4.0

The only reason it wasn't excellent was it was a bit pricey. That's the reason for my switch to a new unit.

Mary M.  |  Overall Experience 
Clasificación:
5.0

My experience at Uhaul was very pleasant. I dealt with Mia from the Johnson City facility. She was extremely friendly as well as professional. She went through the steps, one by one until I understood how to use the admittance card and departure. She gave me a tour of the facility and made me feel very comfortable. I would recommend Johnson City Uhaul to my friends.

Catherine S.  |  First Impressions 
Clasificación:
5.0

Oil life was at 10% remaining, so change oil soon; head lamps were OK in high beam mode, but not effective during low beam's night-time driving; roller in track for rear access panels were dry and dragged = hard to raise/lower rear door; both doors would not latch without assistance = lift door while "slamming" to latch; manual window in driver's door was difficult to raise/lower = needs lubrication.

JONPHILIP B. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHIRLEY B. 
Clasificación:
5.0

Mia and Justin are great to work with at this location!

DOUGLAS L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittney D.  |  First Impressions 
Clasificación:
5.0

Great as is but sometimes units not available

JAMES Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shakela E.  |  Overall Experience 
Clasificación:
1.0

This has nothing to do with the store itself but the reservation process that is set up online. I had reserved a truck fir 4 days and a pick up time of 2:30pm. Apparently an employee with the online service is supposed to call with the rental information. I did not get this call until almost 4pm after I had already gone to the location and was informed they only had a box truck for 1 night. Now I have to set up a second reservation for my return trip. As I'm typing this I am currently sitting in the parking lot waiting for my 24/7 reservation that was set up online. Why in the world is this considered a 24/7 reservation if I have to sit and wait for the store to open so someone can give me the keys? It should not have been advertised that way. So not only am I wasting time and trips from having to rent a uhaul a second time I'm also wasting time waiting for an employee when the reservation says I can show up anytime (within an hour of pickup). The prior reservation was 23584992, again this review is not a reflection on any employee or specific location but the process that you have your online rentals worked. I'm asked a handful of extra questions for add ins and sales pitches for other offers that you guys have before I can finalize the rental but your customer service is awful. If there's a problem with a 2:30 pm rental I should have been given a call ahead of time, not drive down to the location and find out they only have 1 vehicle on the lot at all which was more than I needed anyway. With this new reservation if it's not a 24/7 rental it should not be advertised this way. My time and extra mileage is not accounted for in all these trips and I will be very hesitant to use anything with this company moving forward. 23679894 Is the reservation number for the current truck I'm waiting on.

Spencer S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANCILLA I. 
Clasificación:
5.0

El cliente no dejó un comentario.

MCL D.  |  First Impressions 
Clasificación:
1.0

This was a very poor experience for my family. We originally booked a truck much larger than we received and got confirmation the day before eour move that we were set to pick up an hour away from hom. I spent all day trying to remedy the situation with a baby and packing. Eventually we were given a truck closer that was much smaller causing several trips of a 3 hour commute and my husband had to miss a day of work because he had to make so many trips. This experience makes me very hesitant to use uhaul again because it put a lot of stress on my family during an already difficult time.

Nathan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAIRKENNETH C. 
Clasificación:
5.0

Excellent and friendly service from the phone reservation to check in/out to trailer hook-up. Thank you to Mia who made this experience one that I would recommend to anyone.

WILLIAMD B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tracy S. 
Clasificación:
4.0

THE TERMINAL TO TERMINAL SERVICE WAS EXCELLENT. BUT THE MOVES TO AND FROM STORAGE FACILITIES WAS VERY ANXIETY-RIDDEN. AT START, UHAUL HAD NO FLATBED FOR MOVER TO BRING UBOX TO OUR HOME. HE ARRIVED IN REGULAR UHAUL TRUCK, HAD TO LOAD IT AND THEN UNLOAD AT TERMINAL WITH US THERE TO LOCK. AT RECEIVING END, WE HAD TO GET MOVER CLOSER TO HAINES CITY ($100 MORE THAN ORIGINAL MOVER ASSIGNED). WHEN TIME CAME TO BRING UBOX TO OUR HOUSE, MOVER CALLED DAY BEFORE TO CLAIM HE HAD COVID. SO WE RENTED A UHAUL TRUCK TO GO GET OUR LOAD AT TERMINAL SUMMARY; THE UBOX TRANSPORT FROM POINT TO POINT WENT FINE--THE PROBLEMS WERE MOVING TO AND FROM UHAUL TERMINALS TO AND FROM OUR HOMES.

bill K. 
Clasificación:
5.0

add inventory to other uhaul stations so a person doesn't have to drive so far.........

RAFAEL C. 
Clasificación:
5.0

Very good customer service

Eric T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

james T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy D. 
Clasificación:
5.0

Justin and the Team are awesome! They provide outstanding customer service, are very patient, knowledgeable, and go above and beyond to make your rental a very positive experience.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

Best Uhaul place hands down.

JAMES R. 
Clasificación:
5.0

Fast service. Polite thorough explanation when answering questions.

DEBORAH ANN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin C.  |  Overall Experience 
Clasificación:
5.0

Great location- Pleasant staff!

Johanne C.  |  Overall Experience 
Clasificación:
5.0

Great staff & smooth transaction... thanks!

ALAND L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna S.  |  First Impressions 
Clasificación:
5.0

Went through all instruction with me.

Jackie S.  |  First Impressions 
Clasificación:
5.0

A very friendly and helpful staff member helped me

Jeanette R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W.  |  Overall Experience 
Clasificación:
5.0

Five Stars! It was particularly nice to work with your very courteous and knowledgeable staff at this Johnson City, NY facility.

Ruth B.  |  Overall Experience 
Clasificación:
5.0

Once again your Johnson City staff was ACES. Fast, friendly, efficient service with many smiles. These folks are the perfect antidote for a stressful, hassled moving experience. Thank you for keeping this team on board.

ROBERTL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carletta S.  |  First Impressions 
Clasificación:
5.0

No issues at all...

Lawerence C.  |  Overall Experience 
Clasificación:
5.0

Instructions to gain access to our unit were detailed and accurate. Unit was clean and dry. It was a pleasant experience

Beverly V.  |  First Impressions 
Clasificación:
5.0

Staff was extremely friendly and helpful. The facility is clean and very secure. I used an indoor climate controlled storage unit and I felt so comfortable leaving my items here for an extended period. I would happily use them again and recommend others.

Eric P.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Elizabeth K.  |  First Impressions 
Clasificación:
5.0

the van did not have any plugs for phone, but it drove beautifully and was exceptionally clean. Staff were really first class.

DAVID C. 
Clasificación:
5.0

Awesome staff and the general manager Justin is extremely professional and down to earth. Kudos

Douglas G.  |  Overall Experience 
Clasificación:
5.0

Very professional and helpful.

MELISSA C. 
Clasificación:
5.0

I had great customer service from all my dealings with the staff! Especially when it was with Justin . Way above and beyond and will return for further business!!

Alicia K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aida R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Volodymyr K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BONITA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tally M.  |  Overall Experience 
Clasificación:
5.0

Storage unit was clean and close to Binghamton university. So glad we stored everything there over the summer. Wish we had thought of that sooner. Very pleased with customer service

Anne H.  |  Overall Experience 
Clasificación:
4.0

The only problem we had was the access card didn't work when we returned to get in to facility. But it was during office hours so we got access anyway.

Ann C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melba M.  |  Overall Experience 
Clasificación:
4.0

Potholes and large dips in the roads sometimes made it difficult to navigate the site

Dana F.  |  Overall Experience 
Clasificación:
1.0

This was the worst experience I've ever had with a company. Every time I called the facility there was an hour wait time and even then they wouldn't help. A month after I ended my Ubox rental I was still being charged and I had no way of communicating with the people at the location due to the unreasonable wait time for calls and conflicting work schedule with store hours. I would not recommend this location or uhaul services in Binghamton to anyone!

Devaunte C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Youngkil H. 
Clasificación:
5.0

Justin and his team always make the storage and moving experience stress-free. Justin is knowledgeable, helpful, and friendly. He goes above and beyond to provide excellent customer service. The facility is very well run and spotless. We are so happy we found this facility and highly recommend it to other Binghamton University Families.

Lauren L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ivette M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

Amazing customer service!

Jubie T.  |  Overall Experience 
Clasificación:
5.0

Justin and his team always went above and beyond to make sure I was comfortable and had everything I needed. THANK YOU!! Will be back

Jake A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mitch F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janine L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maggy P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBI JEAN J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine K. 
Clasificación:
5.0

Excellent equipment and services with reasonable rates. Mia is great!

JOHNJ F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria C. 
Clasificación:
3.0

Company needs to stop jerking there customers around. The amount of hoops I needed to jump through to get what I reserved was completely ridiculous.

JAIAH R. 
Clasificación:
3.0

The mobile check in takes too long. Had to call customer service, and finally 40 minutes later got the keys to my truck.

Lucas H. 
Clasificación:
5.0

Mia was awesome! Don't change anything. We had a horrible experience with a dealer in Montrose, PA who called us the day before pick up to say a truck wouldn't be available. We had reserved it 2 months prior. Called corporate headquarters who transferred me to a scheduler in PA and she came up with a truck in Johnson City, NY just like that for the next day. (Johnson City is not far from Montrose) Since we had family flying in that evening to help us move, the scheduler and Mia at Johnson City saved us. What would have been a disaster created by the Montrose PA lady turned out great with a nice new truck provided by Mia in JC. Thank you U-Haul and the awesome scheduler lady (unfortunately I didn't get her name) and Mia in JC.

RUSSELL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
5.0

I've always used the Johnson City Uhaul several times and the Service was Always Professional and Friendly. !!

Malynthia S.  |  Overall Experience 
Clasificación:
5.0

Definitely convenient in my time of need. ¡Gracias!

Michelle P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy H.  |  First Impressions 
Clasificación:
5.0

100% most professional Uhaul business I have ever used. Building security was above my expectations and the staff were most courteous and friendly. I have been using Uhaul services many years so I believe I can be a good judge the Uhaul facilities.

Wendy T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy W.  |  Overall Experience 
Clasificación:
5.0

Justin Camacho, the GM is beyond amazing, professional, and courteous. My initial visit to the Johnson City location, and meeting Justin were the elements that made my decision.

Edwina M C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tasha A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcie F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradford F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey O.  |  Overall Experience 
Clasificación:
5.0

First storage experience that was clean, safe and staff friendly and extremely helpful.

Rose H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Evaleen L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence G.  |  First Impressions 
Clasificación:
5.0

My experience through out the years at uhaul was Superior. I was very sad to leave, 50 stars, ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️, I would recommend everyone to rent there. Thank you for all your services. Gracias.

Leon F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica A.  |  Overall Experience 
Clasificación:
5.0

Justin and Mia are amazing!!! This facility is hands down the best managed, cleanest, most convenient and the employees go above and beyond for the people that have units or need trucks. I've gone to other uhaul facilities in the area and they don't even come close to the one in Johnson City behind Wegmans. Justin and Mia deserve recognition and a raise for sure!!!!!!! Always pleasant. Always accommodating. Never have I had a bad experience there.

AIMEEK C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra F.  |  Overall Experience 
Clasificación:
5.0

I moved back to upstate NY from South Mississippi in the beginning of June and had to store my items until I could secure housing. I was very pleasantly surprised to find out that because I had rented a 6x12 trailer from uHaul for my move, I was awarded free storage for a month from this uHaul storage company! What a tremendous blessing it was!!! The facility was easily accessible, clean, and the service was outstanding! Thank you so very much!

Kathy D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Genevieve M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia A.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Maisha J.  |  First Impressions 
Clasificación:
5.0

Mia was terrific to work with!

Steve V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett D.  |  Overall Experience 
Clasificación:
5.0

Great experience

Jake A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Malynthia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri S.  |  Overall Experience 
Clasificación:
1.0

Within the first six months of my lease At the storage unit, the lease price was raised $30. That is completely unacceptable. My family had relocated to this area due to Covid factors and at a time when many people are strapped financially, I find it difficult to understand why a company like U-Haul would put additional financial burdens on people when storage units are needed. I may never use U-Haul for any factor in the future.

Gene B.  |  Overall Experience 
Clasificación:
5.0

The young lady that helped us was extremely helpful and polite. She walked us through everything we would need to do and offered help in needed to load our storage unit.

Theresa J.  |  First Impressions 
Clasificación:
4.0

The process to cancel my account was excellent. I walked in, told the attendant my name, he did something quick and handed me two papers and I was done. However - I would have preferred to do it over the phone. I tried to, but the national number said I had to talk to the local office - but the only number I could call was the national number. The local office called me back and the national number was the caller ID. I missed the call and then called and got the national number again! So it was impossible to get ahold of the local office to cancel. I was FORCED to go to the local office to cancel - which I did not appreciate. Once there is was good though. Fix the phone issue.

Vicki B.  |  Overall Experience 
Clasificación:
1.0

The manager Justin Camacho was not helpful and very dismissive. The uhual representative told me the store closed at 6 but when I went Justin said 5 and gave me no solution and wanted me to leave. He was there last year when I had my locker and was rude sexist and not helpful.

Brianna A.  |  Overall Experience 
Clasificación:
5.0

Everyone I met there was extremely helpful and very courteous.

Nora V.  |  First Impressions 
Clasificación:
5.0

Went above and beyond to help me

Anthony G.  |  First Impressions 
Clasificación:
5.0

Staff super friendly and helpful.

Ann C.  |  First Impressions 
Clasificación:
5.0

Thanks for all the help, much appreciated.

Maggy P.  |  First Impressions 
Clasificación:
5.0

Staff is very friendly and super helpful, this facility is like 8 minutes apart from Binghampton University which is very convenience. We could transport all of our daughter college stuff into the facility pretty fast. I am very happy with the U-Haul storage facility.

Yris D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Volodymyr K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela Y.  |  First Impressions 
Clasificación:
1.0

Would have had a great experience until the end. Moved out 10 days prior to the end of my month rent. Just went back because small pieces to our entertainment center and pressure washer were missing and thought they might be on the floor. Only to find a new lock on my unit and it rented out to someone else. How can you do this when it's still being paid for by me and a final move out was not given by me to you? I assume you watched us move? Like the security but I thought it was to keep storage items safe not use it to maximize your rental income.

Corinna E.  |  Overall Experience 
Clasificación:
5.0

I was impressed with the clean appearance of the inside store and the selection of moving boxes and products. Although the unit I was thinking of renting was unavailable for me, they made it right with another unit!

Alicia K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A.  |  First Impressions 
Clasificación:
5.0

the young lady that took care of me was very polite and helpful

Earl S.  |  First Impressions 
Clasificación:
3.0

Uhaul s phone service is poor , rings way to long before you actually get a person on the phone , service was good other than that

Vincent F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JiaMing F.  |  Online Move In 
Clasificación:
5.0

My belongings have been stored here since 2019 and I find the owners and staff at this location are great! Very friendly,helpful and understanding. The prices are great. I've had some trying times and the staff was more then kind to wave a late fee a time or two. That's a rarity and I greatly appreciate the simple act of kindness and compassion from the staff at Uhaul. ~Jennifer Stasko~

Frank N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johanne C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter B.  |  First Impressions 
Clasificación:
5.0

I was put on the waiting list for storage and luckily a 10x10 opened up.

Joelle M.  |  First Impressions 
Clasificación:
5.0

Extremely nice and helpful staff. Helped me set up the moveable steps to access my unit. Quick and easy rental of unit. Answered all my questions. Patient. Great prices.

Cindy K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christin R.  |  Overall Experience 
Clasificación:
5.0

Justin and everyone else on the uhaul crew are all exceptional !! Speaking to them is like talkin to an old friend, they are all very helpful & very nice and if i ever need storage again i wont go anywhere else! I HIGHLY recommend uhaul of johnson city if you need storage or moving/rental services, you'll get a fair deal and they take care of their customers !!! FIVE GOLD STARS TIMES 1,000 !!! YES they really REALLY are THAT GOOD !!! ⭐️⭐️⭐️⭐️⭐️

Mary P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Broderick B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D.  |  First Impressions 
Clasificación:
4.0

The experience was great, just wish there had been a unit the size I needed instead of having to get two smaller units.

Nathaniel C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Colette F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie K.  |  Overall Experience 
Clasificación:
5.0

Very efficient business and people. I was very pleased.

Michael G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaitlyn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

The Family & Childrens C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha D.  |  Overall Experience 
Clasificación:
5.0

Staff went beyond expectations to help make our move in experience easy.

Ruth J.  |  First Impressions 
Clasificación:
1.0

I was renting 3 storage units. I got a charge for one of them stating I have to pay 200 plus pay an additional 150 fee

Christopher L.  |  Overall Experience 
Clasificación:
5.0

My experience with this facility was excellent, a fact I attribute principally to that it has a very special person working there. Her name is Mia and I rarely meet such a competent and pleasant person in my business activities. On the other hand, I am afraid I cannot say the same thing about the conditions under which I reserved and picked up my U-Haul trailer. My dealings with U-Haul's reservation center and the local U-Haul operator that checked out my truck's electricals at the origination point of my trip were very poor. But if you're looking for a storage facility in the Binghamton NY area, this is the place.

John S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gwen W.  |  Overall Experience 
Clasificación:
4.0

We only dealt with Justin and he was very professional and helpful when we started the contract and when we ended it.

Debra W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat W.  |  First Impressions 
Clasificación:
5.0

I was pleased with the experience and would definitely recommend it. Question. My billing date was the 25th of the month and I was out by the 5th, do you pro rate for time left in billing month? Thks

Linda M.  |  Overall Experience 
Clasificación:
5.0

Very easy to rent

Lawerence C.  |  First Impressions 
Clasificación:
5.0

Staff were friendly and helpful. Prime location. Great place

Leslie R.  |  First Impressions 
Clasificación:
5.0

Very helpful staff 😊

Shannon B.  |  First Impressions 
Clasificación:
5.0

Great storage mall. Very clean and nicely updated. The staff are very helpful and professional.Great company. To store or move go U-Haul you won't be disappointed. Gracias.

Joseph J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carole L.  |  Overall Experience 
Clasificación:
4.0

It was too expensive, but other than that everything was excellent. The staff were very helpful.

Stephanie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler C.  |  Overall Experience 
Clasificación:
5.0

Professional staff and very clean units. Always updating to the very best. Gracias.

Joseph J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabrielle B.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff, and a lot of good products as well. I would not hesitate to support the business again. The storage hallway was well lit (question #1) but the unit itself was not.

Joshua F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam V.  |  Overall Experience 
Clasificación:
4.0

The employee, Mia, was absolutely amazing. She made the atmosphere inviting, answered all my questions, and went above and beyond to ensure my experience was well. My only issue is there is quite a few spiders for the units that are outside (24/7 units). The units inside have limited hours.

Shadia S.  |  First Impressions 
Clasificación:
3.0

My only problem was that most of our things were covered in spiders, spider webs and spider eggs. It wasn't pleasant cleaning that up. Other wise I have no complaints.

Avital M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David O.  |  Overall Experience 
Clasificación:
5.0

Very nice owners. Used for storage for my Binghamton student. Great experience.

Maria D.  |  Overall Experience 
Clasificación:
5.0

Mia was professional and competent

Linda M.  |  First Impressions 
Clasificación:
4.0

Was very please with how accommodating everyone was. Would definitely use your services again.

Gwynne S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Faith P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosinna A.  |  Overall Experience 
Clasificación:
5.0

My daughter attends Binghamton Yniversity we have used this facility every summer to store her belongs the staff is excellent and so helpful. I highly recommend.

Linda C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci M.  |  Overall Experience 
Clasificación:
5.0

Very easy and convenient !

Kira H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMEULL A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zulfiya I.  |  Overall Experience 
Clasificación:
5.0

Justin always did a GREAT job. Justin was always professional he leads a knowable staff. Justin and his staff were always helpful.

Steve L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

james d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn G.  |  Overall Experience 
Clasificación:
5.0

I was greeted by Mia who was very helpful and pleasant in getting me set up for my storage space. Great customer service! Gracias.

Kathleen C.  |  First Impressions 
Clasificación:
3.0

My only problem was being told an access code was added to my unit and that the information would be emailed to me, but I never received an email with the new information and could not find it on the website which caused an inconvenience for the other person on the unit with me. Otherwise the office was very helpful and made the last minute moving out process due to Covid very smooth.

Hannah W.  |  Overall Experience 
Clasificación:
4.0

mmhh

Wolfgang B.  |  First Impressions 
Clasificación:
5.0

The manager was great! He helped us by removing a lock that another person broke a key off into the lock. I believe his last name in Comancho.

Joe C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine C.  |  Overall Experience 
Clasificación:
5.0

Justin was friendly and helpful, always going above to make it more convenient for us.

Michelle D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy L C.  |  Overall Experience 
Clasificación:
1.0

The doors were replaced last summer and my belongings were clearly tampered with, dirtied and some damaged in the process. I was not notified that the doors were going to be changed and only found out they were afterwards when I visited my storage unit and couldn't get in because the locks were also changed. There was no consideration for my best interest and it was quite evident that very little care had been taken to protect and preserve my belongings. When I tried to speak with the manager about it he said that a third party had installed the doors and that there's nothing he can do about it.

Ryan S.  |  Overall Experience 
Clasificación:
4.0

Thought the rental rates were a bit high but it is what I needed so I took it..Staff was very helpful and friendly and explained the process thoroughly..Very Professional..

Jeffrey R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K.  |  Overall Experience 
Clasificación:
2.0

I called a few weeks ahead and reserved a storage unit and they promised me the Covid-Student rate. When I arrived they told me that the call center overbooked and the unit was no longer available and that the student rate was only for the month of March (I was promised in April). They ended up waving the first month, but I ended up having to get a bigger unit and paying $15 extra per month. The people at the facility were very nice, but I'm annoyed that the call center didn't seem to know what was going on.

Kimberly C.  |  First Impressions 
Clasificación:
5.0

Justin and Mia are very helpful and friendly. That goes a long way with me.

Christopher L.  |  Overall Experience 
Clasificación:
5.0

I was so impressed with my experience. Not only was the unit well lit and spotless, the staff was so friendly. I already recommended this Uhaul location to some friends.

Anna S.  |  First Impressions 
Clasificación:
5.0

Great experience, thank you.

Norman O.  |  Overall Experience 
Clasificación:
1.0

When I retrieved my items everything in my storage unit was damp for some reason. Not happy at all

Tabatha L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryam D.  |  First Impressions 
Clasificación:
5.0

The U-Haul facility located on Field St. in Johnson City is big and well-maintained. The employee on shift the day of my move-in, Alex, was very helpful and receptive to questions! The general manager, Justin, was also helpful when I spoke to him on the phone. Would definitely recommend for anyone whose looking for storage space around Binghamton.

Michael L.  |  First Impressions 
Clasificación:
5.0

Thank you , everyone was very nice.

Amy W.  |  Overall Experience 
Clasificación:
5.0

Justin was very nice. He even helped me find my storage area in the rain. The area was very clean

Natasha E.  |  First Impressions 
Clasificación:
5.0

Manager was very kind, friendly and had all the answers

Debra W.  |  First Impressions 
Clasificación:
5.0

Justin Camacho always comes through. I love dealing with his whole team on field street. Keep up the good work guys

Darrell T.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything! Quick, easy, much better than I expected.

Stephen G.  |  First Impressions 
Clasificación:
5.0

Great staff

Douglas G.  |  First Impressions 
Clasificación:
5.0

Justin and his team made everything so easy during a very hectic time. We very much appreciate the one month free for university students. Nice touch by U-Haul! The shop has a ton of supplies on hand and the prices are fair. No need to bring stuff from home. Buy them there! The van was clean and comfortable and the unit clean and well maintained. I loved that they had dollys, etc. available to help us move our items from the van to the unit.

Lauren L.  |  First Impressions 
Clasificación:
5.0

Justin was great!

Jackie Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M.  |  First Impressions 
Clasificación:
5.0

We had reserved a unit for May but unforeseen circumstances led us to need the unit two months earlier- no problem unit was available. Amelia checked us in and assisted us. Her knowledge of her business is extraordinary and she went above and beyond. Her friendly demeanor and extra bits of information were a bonus. Cannot recommend this business any higher!

Robert S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda L.  |  First Impressions 
Clasificación:
5.0

It was my first time renting a storage unit but the staff made the whole process way easier than I thought ! Thank you ! Keep up the good work

Keyanna B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi R.  |  Overall Experience 
Clasificación:
5.0

I stored items here for 18 months without issue. ¡Excelente ubicación!

Michael T.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and accommodated our corporate payment schedule well.

VHB A.  |  Overall Experience 
Clasificación:
5.0

Very good experience.

Jean G.  |  Overall Experience 
Clasificación:
5.0

.

Timothy M.  |  Overall Experience 
Clasificación:
5.0

personnel very helpful and courteous

Margaret M.  |  First Impressions 
Clasificación:
5.0

Checking in was easy and quick and we were given excellent direction for using our storage facility.

Michelle D.  |  First Impressions 
Clasificación:
5.0

They were really kind

Roslen M.  |  Online Move In 
Clasificación:
5.0

Great storage!

Jeanne S.  |  Overall Experience 
Clasificación:
3.0

Should be a gated facility

Michael P.  |  Overall Experience 
Clasificación:
1.0

This facility is not secure. My unit and other units were broken into. The manager did nothing. I had to call the police to report the break in. I was offered no apology, never called, no follow up.

Valerie C.  |  Overall Experience 
Clasificación:
5.0

Everything I Needed, the staff was there for me....THANK YOU!

William V.  |  Overall Experience 
Clasificación:
5.0

Very pleased with my storage experience. Staff is very helpful and accommodating. Units are clean and well maintained. I was mostly worried about water and bugs. No complaints. Thank you so much.

Sharon C.  |  Overall Experience 
Clasificación:
5.0

Amelia Bell and her Manager made this move so amazingly simple and straight forward that it should be put into a textbook, and taught to all uhaul team members. Thank you so very much for your support

Darrell T.  |  First Impressions 
Clasificación:
5.0

Caring people. Very helpful. Always available.

Marilyn G.  |  First Impressions 
Clasificación:
5.0

No issues. Staff was great to deal with.

Lance W.  |  Overall Experience 
Clasificación:
1.0

My contents were stolen I will be filing a claim I’ll never get the things back The door was changed n my lock replaced Stripped of furniture PCs yankee valuables collectible dolls beanies appliances

Cindy K.  |  Overall Experience 
Clasificación:
5.0

Great service

Arthur J.  |  Overall Experience 
Clasificación:
5.0

The staff is great! Always aiming to please and help their customers. If I ever need a truck or storage again, I will be back!!! Thanks JC Staff!!! Keeep up the great customer service! -Shavon Gray

Shavon G.  |  Overall Experience 
Clasificación:
5.0

No nonsense - efficient, answer questions directly - right to the point. Thank you for not giving me the "sales job"

Andy Y.  |  First Impressions 
Clasificación:
5.0

The staff here are professional and polite

Cheryl N.  |  Overall Experience 
Clasificación:
5.0

only thing i wish was that the light worked in the storage unit other then that everything was great

Daniel F.  |  Overall Experience 
Clasificación:
5.0

Justin the manager is amazing, he was really helpful and friendly. During this stressful time in my life, he helped me with everything and was very understanding. Thank you Justin

Alejandro S.  |  Overall Experience 
Clasificación:
5.0

Great place Convenient Great people that run it !!!

THOMAS S.  |  Overall Experience 
Clasificación:
5.0

A

Daniel F.  |  Overall Experience 
Clasificación:
4.0

Security seemed fine. I was never worried about my belongings. But, I cannot say that it was well lit. There was a light inside my unit that was helpful. Otherwise, not much lighting.

Steve D.  |  Overall Experience 
Clasificación:
4.0

When I arrived on 8/31 the staff at the store were very helpful! However, the person I made the reservation with prior provided me with false into about storage rental sizes, and needs more training

Cheryl N.  |  First Impressions 
Clasificación:
4.0

I was taken care of quickly and efficiently. Unit was clean and ready for use. The extra storage will help us as we relocate to the Binghamton area.

Tim F.  |  First Impressions 
Clasificación:
5.0

👍🏻

Patty J.  |  Overall Experience 
Clasificación:
5.0

Staffs are really friendly and helpful

Yifan J.  |  Overall Experience 
Clasificación:
5.0

Every aspect of our self storage experience was positive. Justin and his team were always professional and helpful. We utilize the services annual and will return again.

Christopher L.  |  Overall Experience 
Clasificación:
5.0

This facility was conveniently located close to my son's college campus. It was clean and easily accessible. Staff was always friendly and helpful, especially the manager, Justin. Great place!

Dawn P.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and friendly. Thank you

denise v.  |  Overall Experience 
Clasificación:
5.0

Friendly and knowledgeable staff. Great customer service.

Shannon C.  |  Overall Experience 
Clasificación:
5.0

Overall great service and great facility

Nata K.  |  Overall Experience 
Clasificación:
5.0

No complaint!

Joseph L.  |  Overall Experience 
Clasificación:
5.0

This is the second year I'm using them for storage, and I will back again. Highly recommend!

Rasheem W.  |  Overall Experience 
Clasificación:
5.0

Excellent service.

Juan M.  |  First Impressions 
Clasificación:
4.0

Kept informed when changes took place at the facility. Updates are much appreciated.

Patricia S.  |  Overall Experience 
Clasificación:
5.0

Everyone was very friendly and I felt welcome

Catherine B.  |  Overall Experience 
Clasificación:
5.0

I appreciate how easy the process was.

Steve D.  |  First Impressions 
Clasificación:
5.0

Justin is great at his job!

Liza A.  |  Overall Experience 
Clasificación:
5.0

Thank you uhaul JC for such a great experience. Everyone was so amazing and so helpful!!

Nicole S.  |  Overall Experience 
Clasificación:
5.0

Great place nice bunch of guys very helpful.

dale w.  |  Overall Experience 
Clasificación:
5.0

Clean, safe, dry, no complaints

Mark B.  |  Overall Experience 
Clasificación:
5.0

Ashley was the nicest sales person and very professional if there were more people like her life would be so much easier when it comes to customer service I give her five stars Sincerely Mikey miles

Mike M.  |  First Impressions 
Clasificación:
4.0

yur sales staff was very polite and helpful.

Amanda B.  |  Overall Experience 
Clasificación:
5.0

General Manager Justin Camacho (Johnson City, NY) in knowledgeable, responsive, and truly cared about my needs and situation. I feel that he made my experience top notch and will continue to do so.

Mark B.  |  First Impressions 
Clasificación:
5.0

Justin Camacho could not have been more helpful. It was a busy Saturday morning and he handled the customers pleasantly and efficiently. He is an excellent representative of U-Haul.

John P.  |  First Impressions 
Clasificación:
1.0

When I came to check out, my keys would not open the new lock I had purchased from uhaul 3 weeks ago. Another lock was put on my space by uhaul and I was not told. It took an hour to find the new key

anthony c.  |  Overall Experience 
Clasificación:
5.0

Clean and friendly

James W.  |  Overall Experience 
Clasificación:
5.0

Justin was incredibly polite and proficient. He was able to set us up and get us into our space quickly. Thank you, Christopher

Christopher L.  |  First Impressions 
Clasificación:
5.0

Wonderful service will recommend this facility to anyone

Candace R.  |  First Impressions 
Clasificación:
5.0

Employee was really nice and helpful.

Yifan J.  |  First Impressions 
Clasificación:
5.0

Justin is very friendly and helpful. He made the storage experience better then I could have expect it to be. ¡Gracias!

Misbah Q.  |  Overall Experience 
Clasificación:
5.0

Justin was very knowledgeable and helpful. Very kind and knew his stuff. Great experience, thos is my second time using your storage units. Very happy.

Jessika A.  |  First Impressions 
Clasificación:
5.0

Got the truck when i needed it, customer service was amazing and truck condition was great and easy to use.

Michelle M.  |  First Impressions 
Clasificación:
5.0

I also rented a truck. The employees were great but I think u-haul needs to have a full tank policy.Only by giving me a truck with a full tank of gas can I be sure to return the same amount of gas.

Paul J.  |  Overall Experience 
Clasificación:
5.0

I rented a storage unit at this location for a few months and it was great. Good access and friendly helpful staff.

Timothy S.  |  Overall Experience 
Clasificación:
5.0

Na

edward k.  |  Overall Experience 
Clasificación:
5.0

Mr. Weber was very helpful when we came to put our belongings in storage and renting a uhaul truck. He was kind and considerate!

Charles L.  |  First Impressions 
Clasificación:
5.0

Justin is awesome! Appreciate the great customer service!

Matthew D.  |  Overall Experience 
Clasificación:
5.0

Beyond anything considered "normal" nowadays. . . Darn fine, class act totally

Mark A.  |  First Impressions 
Clasificación:
5.0

Friendly, efficient service. Our van was clean and waiting for us when we arrived; the storage unit is perfect for our needs. Would definitely recommend this location to anyone.

Sue P.  |  First Impressions 
Clasificación:
4.0

I was happy with the way things were run. Monthly payments were automatic. Lot was always clean following snow storms.

John B.  |  Overall Experience 
Clasificación:
5.0

Professional, courteous, answered all of my questions, clean; all of the U-HAUL facilities should be like this!

Mark B.  |  First Impressions 
Clasificación:
5.0

The facility was easy to get to and maneuver around the lot.

Mark R.  |  Overall Experience 
Clasificación:
5.0

Justin was a pleasure to work with. very accommodating.

Bonnie A.  |  Overall Experience 
Clasificación:
5.0

A

michael c.  |  Overall Experience 
Clasificación:
3.0

My locker was broken in to, and a snowblower and tools were stolen. The security camera was broken for several weeks. The manager was very helpful, and polite.

JoAnne S.  |  Overall Experience 
Clasificación:
4.0

Very helpful man, and polite.

JoAnne S.  |  First Impressions 
Clasificación:
5.0

Ninguno

JOSHUA C.  |  Overall Experience 
Clasificación:
5.0

Was actually a very nice experience

DAVE H.  |  Overall Experience 
Clasificación:
3.0

Would be nice to have lights inside the storage unit or an outlet to plug a light into since there is 24 hour access to the units would be nice to not have to use a flashlight to look though stuff.

Nicole C. | Reservación
Clasificación:
5.0

Great facility.

Heather E.  |  Overall Experience 
Clasificación:
4.0

Customer service was outstanding Facility is effective and efficient

DAVE H. | Reservación
Clasificación:
5.0

The manager was very friendly and accommodating.

Carolee M. | Reservación
Clasificación:
4.0

.

Gary G.  |  Overall Experience 
Clasificación:
5.0

The staff is extremely friendly and helpful through out my entire stay there. I have no reservations in using there facility again when needed. A great decision in going there for my storage needs.

Theodore K.  |  Overall Experience 
Clasificación:
5.0

A really nice place

MARK R.  |  Overall Experience 
Clasificación:
3.0

The price increase was detrimental to my staying with the facility.

John T.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Alessandro S.  |  Overall Experience 
Clasificación:
4.0

Easy and convenient

Douglas K.  |  Overall Experience 
Clasificación:
5.0

Very well-managed establishment, With all the staff being as friendly.

Douglas G.  |  Overall Experience 
Clasificación:
5.0

The representative was prompt, friendly, knowledgeable, & explained everything in full detail.

Rasheem W.  |  Overall Experience 
Clasificación:
2.0

I do not have a unit with you. I called the same day I inquired and cancelled with you. Gracias

Beatrice A. | Reservación
Clasificación:
5.0

Justin Camacho is very professional. Service is excellent.

Frank V.  |  Overall Experience 
Clasificación:
4.0

Smooth transaction

PETER S.  |  Overall Experience 
Clasificación:
5.0

Only problem was automatic billing issue but was able to correct with phone call

Susan S.  |  Overall Experience 
Clasificación:
4.0

Gracias

Carla R.  |  Overall Experience 
Clasificación:
5.0

very attentive personnel,, very helpful,, very considerate!!!

Joe S.  |  Overall Experience 
Clasificación:
5.0

The staff was so nice and helpful the facility was clean. I will definitely use this facility again and recommend them highly!!

Linda C.  |  Overall Experience 
Clasificación:
5.0

Everything went great

Eddie J.  |  Overall Experience 
Clasificación:
5.0

Very good experience

Ganggang X.  |  Overall Experience 
Clasificación:
5.0

Wow! What a great customer experience! Justin Camacho could teach others in the art of customer service excellence. He delivered and p/up our boxes as planned, promised, and with a smile. Very nice

Rebecca S.  |  Overall Experience 
Clasificación:
5.0

justin really helped us out as the original storage unit was given away before we got there. he rectified the situation in a very professional manner!!

Joe S. | Reservación
Clasificación:
5.0

I would definitely recommend getting a storage facility here to anyone!

Barbara Ann P.  |  Overall Experience 
Clasificación:
4.0

There is a problem with mice as many of my items had mouse poop on them. One suggestion dont allow food storage in the same facility you'll always have an issue

Melissa G.  |  Overall Experience 
Clasificación:
5.0

😀

Janine B.  |  Overall Experience 
Clasificación:
5.0

Staff helpful.

Virgina B.  |  Overall Experience 
Clasificación:
4.0

The outside latch on door of storage unit did not open and close well. and it took two people to get it open after removing lock.

Judith S.  |  Overall Experience 
Clasificación:
5.0

Office hours should be longer to accommodate people working during day. Otherwise, very satisfactory.

KATHLEEN M P.  |  Overall Experience 
Clasificación:
4.0

My experience was very good. My daughter, who recommended U-Haul, said I'd be happy, and I was. Jason, at the Johnson City, NY facility, was very professional in helping me.

Beatrice V.  |  Overall Experience 
Clasificación:
4.0

keep up the good work

George F.  |  Overall Experience 
Clasificación:
5.0

Justin is courteous and professional.

Pamela B.  |  Overall Experience 
Clasificación:
5.0

Well be telling friends to rent trucks from there no place else

Marybeth P.  |  Overall Experience 
Clasificación:
5.0

Justin was extremely helpful when we were moving out of the unit. We had been storing my brother in laws belongings here for almost 2 years. I would definitely recommend this facility to friends.

HAYLEE T.  |  Overall Experience 
Clasificación:
5.0

Everything was great

Charles E.  |  Overall Experience 
Clasificación:
4.0

Friendly staff. Convenient location

Richard F.  |  Overall Experience 
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