Everything was great. I'm a return customer and will continue going to this facility. Great job guys and gals.Bradley N.
Customer Reviews for U-Haul Moving & Storage of Johnson City
Johnson City, NY 13790
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service I received today was exceptional. Justin helped me familiarize myself with the truck and return policy. This location is always a pleasure to do business with.Frank M.
Customer did not leave a comment.Eudes C. | Overall Experience
Customer did not leave a comment.julio B.
In a very stressful time, all the staff at Johnson City were kind, and friendly, and very helpful.Grace P.
Keep doing what you're doing.Richard L.
I had two units, and wanted to move to one. The associate behind the counter went above and beyond, just to help me. Her name was Mia. I would highly recommend U-HAUL to my family and friends.Bonnie H. | First Impressions
Rented a great cargo van , clean well maintained and so easy to pick up and return. We were assisting our student to get items stored here to campus. The storage facility is so well run and in a great location. The staff were so understanding and helpful! Highly recommend !!Sylvia R.
Customer did not leave a comment.Kevin M. | Overall Experience
Always friendly ans accommodating.Carolyn P.
Customer did not leave a comment.Isaiah T. | Overall Experience
There was never any adequate lighting in my unit. The associate lied on a recorded line and said that I would not be charged if I moved out before the first and when I went there to retrieve my belongings there was a secondary lock on my unit. Then when I confrnted them about it they played dumb saying that they could pull the audio recording. That forced me to have to pay to get my things when it was already stated that I wouldn't have to. To this day I haven't received a call back. If I don't hear anything back from them today I will dispute this with my credit card. DON'T LIE TO YOUR CUSTOMERS!Marcus P. | Overall Experience
Customer did not leave a comment.Marissa B.
Easy drop off experience!Mark H.
Very well run and convenient locationCHRIS M.
Staff is awesome. Very clean and well maintained facility. Any issues i ever had were taken care of asap.Daniel B. | Overall Experience
The online rental offered a promotion for a free lock, which turned out to be false advertising. Also, the access code emailed to me was incorrect and I had to call the office for the correct code.Emma W. | Online Move In
Customer did not leave a comment.michael j K.
The girl is awesome.Lisa G.
Representative was very nice but car was wet from the other client who used it.Lisa G.
Everyone was amazing. I don't remember names but the person who helped me was AWESOME.Ashley S.
Will e back. Great customer serviceJoanne S.
The employees at this location are fantastic. Very polite and helpful. Couldn’t have a better crew! The manager must train his employees well!Samantha P. | Overall Experience
Customer did not leave a comment.Roxanne B. | Overall Experience
Very good customer service.Virgilio E. | Overall Experience
The staff is very friendly and helpful. I very much appreciate the help of the manager Mr. Justin Camacho.Volodymyr K. | Overall Experience
Always a pleasure to deal withMindy L. | Overall Experience
Incredibly clean, well lit, safe, easy to use. Staff friendly, helpful. Excellent service and value.Jonathan H. | Overall Experience
Staff was awesome!!Leanardo R. | Overall Experience
Customer did not leave a comment.Shawn K. | Overall Experience
Customer did not leave a comment.Walter B. | Overall Experience
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.BORIS D. | Overall Experience
Customer did not leave a comment.Daniel M. | Overall Experience
Customer did not leave a comment.Suzanne F. | Overall Experience
Customer did not leave a comment.Jestina T.
I have used U-Haul Moving & Storage of Johnson City several times and Mr. Camacho and his staff have always been super helpful. I will definitely continue to use them for my storage needs.Wylie R. | Overall Experience
Customer did not leave a comment.Dino E. | Overall Experience
The staff at Johnson City Ny UHaul were very helpful. They took time to explain my storage choices. Mia was very good at explaining the options available to us. I will recommend this UHaul to my friends and family.Frank M. | First Impressions
My experience with Uhaul Johnson City NY was excellent, the staff helped me choose storage that best met my needs.Frank M. | Overall Experience
Customer did not leave a comment.Brian R.
Nothing. Pick up and drop off was so easy. I had 2 different people help me and both were wonderful! Thank you for a great experienceDeirdre D.
On August 11th, my boyfriend and I came to this UHaul to retrieve my belongings from a UBox and the treatment we received from the manager Justin Camacho was abysmal. I will no longer be recommending UHaul to anyone I know who is possibly interested in your services. The manager and one of his female associates were clearly uninterested and were very reluctant to give us proper customer service. Though we were the first in the store, they assisted everyone that came in after us and refused to properly help us locate our UBox. Initially, the manager told us that he brought my UBox outside the warehouse. In reality he brought multiple other customers boxes outside and left ours in the middle of the warehouse with no explanation and not even a barcode number to facilitate our experience. To make matters worse, after walking around aimlessly looking for my UBox, we asked the female associate to help us, but she not only aided the other customers who arrived after us with hitching their trailer, but the manager actively told her not to assist us because he claimed he had already told us what to do. The only reasonable employee was Roe. She saw the struggle we were facing with her manager and her female coworker and decided to quickly help us, even though she was already assisting another customer, because she knew we had been there for some time and had not received help from anyone. Roe gave us excellent customer service and helped us greatly. Please acknowledge her excellent work and consider her as a more suitable manager for this location. The service we received was horrible and discriminatory, as black customers we no longer feel comfortable with your business and will be looking elsewhere in the future as well as informing others about the treatment we received.Dalina L.
I really appreciate it. You extended my signing day by two days. When I came to sign in, I felt uncomfortable maybe there was a lot going on with staff, but it didn’t feel warm and friendly the way it had the first time. That said, I feel the facility as well run and well-maintained.Nina P. | First Impressions
All the staff was friendly, helpful and understanding. Everyone went above and beyond to help me. I had a personal situation come up during my move out time and they were understanding and accommodating to my situation. Amazing staff! Will do business again!Robert D. | Overall Experience
Customer did not leave a comment.James C.
All the staff were wonderful ! John DarrowJohn D.
The staff there are friendly , knowledgeable, and professional with the service they provide.. The products on display are well stocked and the cleanliness of the business inside and out. Concerns that have occurred during my years there, have been quickly attended to with understanding and quick resolutions. My decision to have storage at this site, a excellent choice.Ruth E. | First Impressions
Staff was amazing and helpful!Gretchen J. | Overall Experience
Very professional crew y'all have there I appreciate them a lotAdolfo P.
Very clean and the staff were very polite nothing negative to say.CARLINE L. | Overall Experience
They charged me for being late when I spoke to someone that I was in traffic and then was rude to my wofe calling her and there was weed in the truck and they tried to say It was mine and I don't do drugs and I had my daughter with me also.Lucca S.
Very friendly and helpfulMichelle P. | First Impressions
Customer did not leave a comment.Kristen G. | First Impressions
Customer did not leave a comment.Hazel S. | Overall Experience
Customer did not leave a comment.Peter L.
I have always used you for my moving and storage needsGary T. | First Impressions
Loved the staff. They made it easy to rent and return. Also loved the Ford Transit 250!MARKEDWARD G.
Customer did not leave a comment.Laura T.
Customer did not leave a comment.CJ R.
Customer did not leave a comment.Vishrut S.
Customer did not leave a comment.Vishrut S.
Great customer service. Very kind and helpfultilda J.
Very helpful store associates! Everything went very smoothly!!Sarah C.
Everything went along smoothly and quicklyMatthew H.
Jesse and his manager are greatFrank B. | First Impressions
Customer did not leave a comment.Ricky J. | First Impressions
Customer did not leave a comment.ELISE F. | Overall Experience
Customer did not leave a comment.Nancy M.
Customer did not leave a comment.Chris M. | Overall Experience
Customer did not leave a comment.Huiyuan Y. | Overall Experience
Customer did not leave a comment.Daria L. | Overall Experience
Customer did not leave a comment.Sakinah C.
Customer did not leave a comment.Julianne L. | Overall Experience
Customer did not leave a comment.ELEASIA B. | Overall Experience
Besides making it free, I really don't see how you can improve the amazing job your employees are doing , definitely 5 â serviceGary M.
The only drawback is that the unit isn't lit but other than that the staff was excellent and extremely helpfulQuanisha H. | First Impressions
Customer did not leave a comment.burton S.
Customer did not leave a comment.Kristofor L.
You did GREAT!Akosua O.
Overall I'm extremely pleased. My only complaint is the driver side windshield wiper definitely needed to be replaced. It rained quite hard for a bit during the drive and it was challenging to drive. Had the wiper been good I would have given an excellent ratingJodie S.
Good equipment ready ro roll at specified time. Very knowledgeable, friendly and helpful staff. Will use UHAUL again if need arises again.david P.
Light in unit Not working When it rained there was a huge puddle to wade through to get in unit Staff was awesomeDiane L. | Overall Experience
Customer did not leave a comment.Chris D. | Overall Experience
Everything was greatRobert R.
Great facility and helpful and positive staff. Thank you.Tony A. | Overall Experience
Customer did not leave a comment.John D.
Staff at check-in and return were great. I was in and out very quickly. Highly recommend this location.JASONROBERT C.
The representatives were efficient and knowledgeable. They had everything prepared and checked me out quickly.Brad V.
Thank you🖤Isabella S. | Overall Experience
Tight parking at lot. Other than that no problems.Stephen P.
Thank you very much for keeping my belongings safe!!Alice L. | Overall Experience
Customer did not leave a comment.La-Toya C. | Overall Experience
Customer did not leave a comment.PAUL A. | First Impressions
Everything worked out great. Customer Service was exceptional from all points of view. Thanks for a great experience.Mark W.
Customer did not leave a comment.William T.
Customer did not leave a comment.Wayne H.
My storage unit was broken into and I lost most of my possessions recently although the hallway requires swiping a card and keying in to get into the hallway-Eileen S. | Overall Experience
The staff was courteous and professional, the equipment was clean and well maintained !John D.
Everything was fineDave W.
Customer did not leave a comment.Antoinette D. | First Impressions
Keep up the good workjohn K.
Customer did not leave a comment.Kimberly B. | Overall Experience
Customer did not leave a comment.Mark C.
Light never worked in storage locker but was secured for the most part. Security system was frequently being worked on.Laura M. | Overall Experience
Customer did not leave a comment.Karen S. | Overall Experience
Customer did not leave a comment.Scott O.
Customer did not leave a comment.Tammy C.
I did not experience any problems with management during my four and a half years renting with them.William N. | Overall Experience
Customer did not leave a comment.ANDRE C.
Customer did not leave a comment.Wayne M.
Customer did not leave a comment.Donald R.
Customer did not leave a comment.JOSEPHA O.
Customer did not leave a comment.Cathi G.
Customer did not leave a comment.Brittany B. | Overall Experience
Horrible due to the fact that uhaul put a daily hold on me for the cost of the truck rental..... but then charged me the entire 170.00 when I turned it in .... but still has 2 days rental on hold .. so it ended up over drawing my bank account because they had 2x 47$ charges plus the 170... so my bank hit me with an overdraft fee of 40$... I do not understand why they would take the entire 170. Instead of subtracting the 2 other charges of 47$ and chargie me the remaining balance of 85$ Instead they came up with the bright idea to charge my card for 170.00 while there were still 2x 47 $ charges... its absolutely ridiculous that I have to pay the 40$ because if it .....Shain W.
The truck that I was given was fine or so I thought. Until we drove home 3 hours in the pouring rain and when I opened the back up a lot of my stuff was wet. Mostly the stuff on the floor. We always put 4x8 sheets of cardboard down to put our props on and they were both wet and the coat I had on the floor to use as support was dripping/sopping wet. I have been renting uhaul trucks to transport my props to dance competitions for at least 10 years and usually 3 truck rentals per year. This is the only issue I have ever had with one of the trucks.Amy H.
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.Nicholas R.
Customer did not leave a comment.Kari B.
Customer did not leave a comment.William B.
Customer did not leave a comment.Marvin G. | Overall Experience
Customer did not leave a comment.Keith O.
Customer did not leave a comment.Cybele D. | Overall Experience
I had a very poor experience with help over phone in order to rent the truck. The woman was confusing, condescending and overall unaware of information. I asked to speak with another representative and had a much better experience.Erik K.
The staff was exceptional in helping me deal with personal needs during the time that I used the storage unit. Bent over backwards.Paul A. | Overall Experience
Customer did not leave a comment.Mark R.
Justin and the staff there are very friendly and helpful. I would highly recommend this UHAUL to my friendsVINCENTM C.
Hire more people like MiaRobert F.
Customer did not leave a comment.Terri A. | Overall Experience
I just wished that I was able to access my things 24hrs. I usually like moving at night and when I miss the closing hours and have to wait until the morning for something important (like hygiene products. Pots and pans. Cups or forks that I forgot to bring) other than that it’s great!!Aaliyah B. | Overall Experience
Customer did not leave a comment.Jeannine G. | Overall Experience
Thank you for letting me temporarily store my junk! At one point I had a hard time getting into storage but not a problem. Just shows how well secured the facility is. Thanks again! 🙂Christina S. | Overall Experience
very satisfied, good job 👍DOROTHY D.
Customer did not leave a comment.Michelle M. | Overall Experience
Customer did not leave a comment.Edward P.
Customer did not leave a comment.Mark M.
Best Uhaul center in the area. Pickup truck was beautiful. Great condition, great on gas, really nice ride. Love the amazing staff and management!!Mia B.
Everyone was very friendly and knowledgeable. Fair price.Stephen G.
The price was absurdly high and way different online than in person expecting to pay 58$ ended up paying over 100$ for one 4hrsAnthony I.
I sincerely appreciate everything the staff did today in forgiving my brother for having the truck back late! That's real customer service that brings business!! Keep up the excellent service to our local community!!Kimberly F.
Customer did not leave a comment.Juan o. | Overall Experience
The staff at the Johnson city NY location was GREAT! Thank you!JEROME K. | Overall Experience
Customer did not leave a comment.Jeffrie R.
Customer did not leave a comment.James S.
It's a Bittersweet situation to leave the people I've known that has kept my things safe than my friends overall for years I'm going to miss excited to leave but Bittersweet as I said I will miss the staff and I will miss seeing them every time I'm there or every month or whatever miss you all my kissesMichele B. | Overall Experience
Customer did not leave a comment.David M.
Increase awareness of the simultaneous communications via email and text from corporate offices. Some felt confusing and unnecessary.Susan H.
They really were super nice, I kept forgetting my door code and door number and they would help me a lot lol the place was always clean, the workers were SUPER nice, I wish I could remember the boys name who was there the last 2 days, but he was MAGNIFICENT! The store was Johnson city n.y behind wegmans, and he was just absolutely awesomeJeani B. | Overall Experience
Thank you very much for your servicesMargarita S. | Overall Experience
Customer did not leave a comment.Stacie S. | Overall Experience
Customer did not leave a comment.Deana T. | First Impressions
Got there early in the morning, the owner was very friendly. Good, efficient experienceAnthony M.
Customer did not leave a comment.DeBorah S. | Overall Experience
Customer did not leave a comment.Ryan G. | Overall Experience
Staff at your Johnson city and Binghamton location went above and beyond! Thank you!JEROME K. | First Impressions
Customer did not leave a comment.Carla S.
Customer service was excellent and very appreciatedEndicott F.
Customer did not leave a comment.Dana M.
Customer did not leave a comment.Joseph K. | First Impressions
Customer did not leave a comment.John F. | Overall Experience
Customer did not leave a comment.Eva W.
Customer did not leave a comment.Colin W.
The sales lady who checked us out in Johnson City was exceptionally nice and helpful.William B.
Once again great people & great helpSTEVEN P.
Customer did not leave a comment.tammy B.
I love the convenience for the climate controlled units with covered areas. It makes it so much easier during bad weatherPeggy P. | First Impressions
Customer did not leave a comment.Herschel M.
The truck was in terrible condition and drove horribly. There was a massive pull to the right and the breaks barely worked. On the highway the truck shook going over 50mph. For $467 dollars I wish I went with another company. I want my money backJonah T.
I found that each employee i had interaction with was very helpful and dealing with me extra Patience required.Russell R.
Be more straight forward about pricing from the jump. Not wait till your returning the vehicle to surprise all sorts of fees and costs on you.Aaron F.
Customer did not leave a comment.Timothy Y.
Customer did not leave a comment.Michele P. | First Impressions
Customer did not leave a comment.Marianne T.
Despite the fact that I had never intended to have a round trip rental, it happened as the best choice and handled very efficiently.Norma Z. | First Impressions
Customer did not leave a comment.Cheryl and Daniel K. | First Impressions
Customer did not leave a comment.Eugene D. | Overall Experience
Great service as always with no hassle pick up and return of rental.Jeremy Y.
The lock was not working.kristin B.
Customer did not leave a comment.Ruth V. | First Impressions
Have the woman who took care of us take care of all of your customers. She was very helpful.Tony K.
Customer did not leave a comment.Ariel R. | Overall Experience
Helpful staff. Good availability of moving vehicles.Craig L. | Overall Experience
I secured storage near closing. I suppose hard to get complete instruction entry and exit of facility. I called Uhaul for more info and then complete understanding and doing it.Debra D. | First Impressions
Customer did not leave a comment.Eugene D. | First Impressions
Overall was a very good experience, facility was secure, convenient, well kept and clean.Mark M. | Overall Experience
Customer did not leave a comment.Judy f. | First Impressions
Customer did not leave a comment.Michael S. | First Impressions
Customer did not leave a comment.Levonne D. | First Impressions
The only reason I would not recommend is because of the two price increases. In addition it was the most recent one that prompted me to dispose of my trailer and leave your facility.Willard V. | Overall Experience
The unit was clean and accessible. The staff is amazing. Always friendly, knowledgeable and helpful. Top notch.Jackie Z. | Overall Experience
Great services. Very courtesy and professional and most importantly excellent attitude and respect that I've gotten since day one. Great workers and very helpful and answered all of my questions with a positive attitude. And in all, I would and will highly recommend this services to all my friends and family, as well as the others. Great job guys. And thank you once again for being there for me at the very last minute when I needed a storage and you guys helped me tremendously and with great positive professional respectful attitude.James R. | First Impressions
Customer did not leave a comment.Talithar A. | First Impressions
Customer did not leave a comment.Patricia B. | First Impressions
Customer did not leave a comment.Tina B. | Overall Experience
Justin was very professional andade the experience great.Julian C. | First Impressions
Jason and his staff are professional, friendly, and go above and beyond to meet all my needs. I highly recommend this business when you're in need of storage and/or a rental truck. Thank you Jason and staff.Carolyn P. | Overall Experience
Customer did not leave a comment.Kelly C. | First Impressions
Justin Camacho and his staff are more than accommodating, knowledgeable and professional.Edwina M C. | Overall Experience
Customer did not leave a comment.Robin B. | First Impressions
Very comfortable knowing my rv was secure and safe from intruders or vandals. Would highly recommend. Employees very helpful and courteous. 👍😊John H. | Overall Experience
Customer did not leave a comment.Robert L. | First Impressions
Customer did not leave a comment.Richard H. | First Impressions
Very friendly staff . The only bad thing Inwould say that the door I had to go through to get to my room would not open with the code I was given . I had to go to the office almost every time I came to the facility.Tracy B. | Overall Experience
Entire crew was very professional and friendly!!!Kevin W. | Overall Experience
Customer did not leave a comment.Francis E. | Overall Experience
Had several issues with paying multiple months up front and not getting but 1 or 2 months instead of 4Donnie W. | Overall Experience
Mia was great. Great on the eyes and she’s a wonderful actress. You should hire more beautiful women like her. Thumbs upNATHAN P. | Overall Experience
The staff helped us change the size of our reservation was very efficient and helpful. They asked question to make sure that we had the appropriate size storage unit and got us exactly what we needed. It was a great experience.Lisa D. | First Impressions