The storage facility was very clean and well maintained and everyone I dealt with were very helpful and friendly. The corridors were really well lit, just wish the lights extended above the storage units.PHILLIP F. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Johnson City
Johnson City, TN 37601
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Brenda D. | First Impressions
El cliente no dejó un comentario.Calvin K.
El cliente no dejó un comentario.Jenna C.
El cliente no dejó un comentario.Judith H.
El cliente no dejó un comentario.LANCE B.
El cliente no dejó un comentario.DEAN J.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Rob B.
Everyone was very nice and helpful.Patty C.
I have rented from this location many times. They are great and I won't rent from any other location!David S.
El cliente no dejó un comentario.Ted B.
El cliente no dejó un comentario.RACHELLE B.
El cliente no dejó un comentario.MIKE B.
El cliente no dejó un comentario.Thomas P.
El cliente no dejó un comentario.Ken A.
El cliente no dejó un comentario.William D.
The custodian lady was spraying the insecticide at 7:00 one evening while I was moving, it made me dizzy, nauseated, and I had a little trouble breathing, I could actually taste that, for hours, I could not finish moving that evening .. I know this needs to be done, and I appreciate that, I just don't think doing it during business hours is very wise .. why not do that after 10pmLinda Sue H.
The attendant was very rude! The plastic key chain was cracked when I rented the truck; it broke completely during normal use. He was very concerned about that and said they don't come that way! I explained and my explanation was not enough for him. Then he was bothered because of where I parked to return the truck! He should definitely not be dealing with customers!Johnny M.
El cliente no dejó un comentario.NATALIE C.
Excellent experience returning truck. Website said they close at 5pm. They were open at 5:45. I don't know what time they actually close. My biggest complaint with U-Haul is being able to reach the actual rental locations. I kept getting someone offsite.ROBERT M.
They held the place open after normal closing time so I could still drop of the equipment. Very friendly and helpful serviceRandall S.
El cliente no dejó un comentario.Dennis W.
El cliente no dejó un comentario.Thomas F.
El cliente no dejó un comentario.Timothy R.
El cliente no dejó un comentario.A Denise C D. | Overall Experience
El cliente no dejó un comentario.Savannah L. | Online Move In
El cliente no dejó un comentario.Daniel B. | Overall Experience
Staff very helpful in every way and excellent customer service.Marissa P. | Overall Experience
Closer gas gauge reading. Repair damage that causes other things not to function properlySTEPHEN R.
El cliente no dejó un comentario.Hunter L.
El cliente no dejó un comentario.David O.
El cliente no dejó un comentario.Chris R.
after renting a truck from this location we'll never go to another rental agent; this location (and the online reservation system) is set up for easy hassle-free pick up and drop off. we're super happy.Darrell C.
El cliente no dejó un comentario.Joseph L.
El cliente no dejó un comentario.Kelsey N.
They do not have trash facilities on site which means if you are driving out of state to Uhaul destination you,are supposed to take your trash with you. I do not have pockets that big and then they wanted to charge me for cleaning the vehicle in which i had already paid 1500 with 300 off to take it to out of city jurisdiction. Then they threatened to charge me another 100 for vehicle cleanup if I did not take my trash with me. Thos is fquery on am epic scale.Joseph B. | First Impressions
El cliente no dejó un comentario.William T.
You have a very nice clean place. And you have a wonderful staff helpful staff.Judy S. | First Impressions
El cliente no dejó un comentario.Nathan M.
This location is 30 minutes away. There are closer U-Haul locations but apparently the 4x7 utility trailer is hard to come by. More of my time was consumed by the extra travel distance to pick up and later to return the trailer. A turn signal on the trailer did not work, so the dealer substituted a 5x9 utility trailer. This size was also available at closer locations but it was too late to change my plan.Robert S.
The facility was always spotless and the staff was vary efficient and friendly.Frelon F. | Overall Experience
The employees we Al says very courteous and helpful.Frelon F.
El cliente no dejó un comentario.Albert O. | Overall Experience
El cliente no dejó un comentario.Bailey M.
I scheduled a 10' truck and was given a 20' truck which resulted in more fuel cost. I scheduled a hand truck and did not receive it. The truck had a very bad odor. Multiple wheels seemed out of balance, the truck absolutely vibrated me for six hours. I was unable to maintain speed limit on interstate due to the vibrations. Terrible experience!!!Michael J.
El cliente no dejó un comentario.alvin H.
Roll up door latch got stuck. equipment malfunction. Took 3 hours plus before roadside seryshowed up to repair so I could travel. Uhaul web site is appalling! Waited on phone on hold for 90 minutes before anyone answered. Web site chat feature is a joke and worthless No one replyed as I waited over 70 minutes. U haul service or lack there of is a joke. No service especially if you have a problem. Don't even try to call dealer to get help. Total disaster. I will rent elsewhere in the future!Christopher S.
Location and hours are convenient, trucks,and equipment, are well maintained and clean. The employees I have encountered are professional, courteous, knowledgable, clean, and kind, they go above to be helpful, and make your move as easy and uncomplicated as possible. There are storage units available and less expensive than most in this area.. you can expect great serviceLinda Sue H.
It was very busy and they handled it very professionallyTony S.
El cliente no dejó un comentario.Shaunita H.
Disappointment. MovingLorraine W. | Online Move In
I reserved a 15 foot truck a week in advance. Although I didn't get the message the location did call my house the night before to notify me they did not have a 15 foot truck. Upon arrival at the location, they offered a 26 foot truck. I told them the location I was going would not accommodate a truck that large. They said they had a fifteen foot truck without air conditioning and I took that one because I needed a truck. It worked okay since the day was not too hot. I would have thought a reduced price might have been offered but it was not.Calvin K.
Quick and efficientHarold S.
El cliente no dejó un comentario.Lisa G.
The staff are super friendly and very helpful. I would most definitely recommend this business. Five stars!!!Trish B. | Online Move In
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.Craig E.
Reasonably quick and efficient service. Thank you.Ardel G.
Very helpful and timely.Mike A.
The location would not deliver. I had to drive 1 hour twice to pick up my boxes and the 2 - 1 hour trips to return them.Renee T.
El cliente no dejó un comentario.Steven M.
El cliente no dejó un comentario.Kirk A.
El cliente no dejó un comentario.Paul O.
El cliente no dejó un comentario.Phil P.
El cliente no dejó un comentario.Keith H.
El cliente no dejó un comentario.Russell B.
Change or check on the wiper blades for the vehicle I rented. I mentioned this to someone at the business after my rental.Andrea G.
El cliente no dejó un comentario.Ronald B.
El cliente no dejó un comentario.Latissue M.
El cliente no dejó un comentario.bill H.
Very friendly and professional staff. I have used this location before, and I will use it again and again! You have a great team here!Ashley C.
El cliente no dejó un comentario.Philip B.
El cliente no dejó un comentario.Brian R.
I rented an appliance dolly for one day. The salesperson was going to charge me for two days until I caught it. I returned the dolly the next day. Then two days later I received a receipt in my email charging me for three days. This level of unprofessionalism is unacceptable. I will not be using uhaul againLuke M.
El cliente no dejó un comentario.Geoffrey C.
This was the BEST and most organized uhaul location I have ever seen! Easy to follow signs, and quick service when I pulled up. I wish they were all like this!!Kelli H.
El cliente no dejó un comentario.Rainia W. | Overall Experience
Can't think of anything. Staff was friendly and equipment did everything I needed it to do.Daniel S.
El cliente no dejó un comentario.ROBERT S. | Overall Experience
Staff was friendly and efficient. Equipment was ready, even though I arrived early.David M.
Very nice, well maintained storage facility. Friendly and helpful staff. Putting as 4star just for the set up as it's a little bit of a hassle and inconvenient to get to my unit in comparison to a typical storage unit that you just drive up toAnthony W. | First Impressions
Thank u for everything you have donemartha H.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.Ron B.
El cliente no dejó un comentario.Hilary K. | First Impressions
El cliente no dejó un comentario.chase T.
I didn't like my picture takenHAKAN C.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.Heath L.
No actual problem with the truck but I didn't realize they still use trucks without cruise control or anything electric. Overall experience fine.Kimberly W.
Couldn't use the check in app. Wouldn't allow me to send miles and screenshot of full tankkristy H.
El cliente no dejó un comentario.Daniel B. | First Impressions
El cliente no dejó un comentario.CLIFFORD H.
The auto transport was great, as usual. I booked and picked up and returned in less than 24 hours. Gracias.James H.
El cliente no dejó un comentario.Stuart J.
Make sure when you give customers equipment that there is no defects on the equipment. We were going down the road when the pin and handle came off the auto transport. I have never had this much trouble before . If that wasn't bad enough the moving help didn't show up after rescheduling twiceAnna Y.
Air conditioning didn't work all that wellJohn B.
El cliente no dejó un comentario.Jordan M.
Very happy with service. Great, friendly group of employees.Steven W.
Very nice peopleChris J.
Very good !david P.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.Harry C.
El cliente no dejó un comentario.Alan S.
El cliente no dejó un comentario.Jessica S.
El cliente no dejó un comentario.Joseoh R.
Judy was not very professional but ended up getting the job done.Andy K. | First Impressions
El cliente no dejó un comentario.Brian K.
El cliente no dejó un comentario.Jeff D.
El cliente no dejó un comentario.Nichalos J.
El cliente no dejó un comentario.John S.
Very smooth and easy transaction.Jeffey T.
Extremely friendly and helpful. Will use their services again.Valerie S.
the only problem was the radio didn't workRod W.
Everyone that was there was very helpful and supportive. Very friendly and knowledgeable staff. It's a wonderful facility! I HIGHLY recommend, particularly if you are on a budget, very good facility for the money.Michael R. | First Impressions
Excellent overall rating no complaints whatsoeverRobert O.
El cliente no dejó un comentario.Daryn B.
El cliente no dejó un comentario.Jamie S. | Overall Experience
El cliente no dejó un comentario.Thomas D. | First Impressions
Great location for storage and rental trucks etc. Friendly, clean, and easy to get in and out of.Caleb B. | First Impressions
Great place people were very nice and were nice to help you.MICHELLE H. | First Impressions
I met a great service provider Phillip who was very knowledgeable and informative. He took me through the process and processed my request. Very professional and helpful. Thanks for making my experience worthwhile.Jasmine R. | First Impressions
El cliente no dejó un comentario.RICHARD L. | First Impressions
El cliente no dejó un comentario.Kenneth A. | First Impressions
Great Experience; Very Good Location, Pleasant, Helpful Staff; Checking in & out with card was tricky at times - occasionally, the system would check you out before you swiped the card, which meant you had to check back in and then check out to make sure you were truly checked out.Timothy B. | Overall Experience
El cliente no dejó un comentario.Alexis C. | First Impressions
El cliente no dejó un comentario.Noah J. | Online Move In
I was moved out without any notice and have important documents that I'm unable to retrieve. I've tried contacting management and U-Haul several times and get no help or response back.Larry S. | Online Move In
I really didnt like the fact it cost me a whole month rent when I only need it 4 more days intill I could get my stuff. That is robbery! That card reader didnt always work.Anna A. | Overall Experience
El cliente no dejó un comentario.Hannah M. | Online Move In
Terrific customer service. Very friendly and helpful.Shannon B. | First Impressions
El cliente no dejó un comentario.Kyle S. | Overall Experience
El cliente no dejó un comentario.John P. | First Impressions
For the most part the staff at the Johnson City, TN location was helpful and friendly; however, on one occasion, when I first purchased the storage locker, an employee I recognized contacted my when I was in another state and notified me that my storage locker wasn't locked when actually it was. I unable to return to lock it back, I spent nearly $50 to FedEx UHaul the key so it could be locked securely. In reality, it was just that I placed the lock on the second hole. It was properly locked to begin with. Grr....Rodney B. | Overall Experience
El cliente no dejó un comentario.LeAnne W. | Overall Experience
El cliente no dejó un comentario.Douangmala P. | Online Move In
El cliente no dejó un comentario.Ron B. | Overall Experience
This facility is super clean and well maintained. I spoke with Judy several times she has excellent customer service, is super helpful and went out of her way to help me. I highly recommend her.Sarah D. | Online Move In
El cliente no dejó un comentario.William C. | Online Move In
The storage facilities are excellent !!!!Jerldine K. | First Impressions
El cliente no dejó un comentario.ELYSIA R. | Overall Experience
El cliente no dejó un comentario.Jim J. | Overall Experience
When I went back in after loading my units, and realized that I didn't need a third unit. The women who helped me was upset that I had my big unit because she had booked it three weeks ago for someone else, but I have had my reservations since December. Either need a better way for people who make reservations through the app or online to register within your system better or your people to check those reservations first. I would have been highly upset if I would have got there and not had my 10x15 unit.Sherman W. | First Impressions
El cliente no dejó un comentario.Tonya S. | Overall Experience
El cliente no dejó un comentario.Liinda Lee D. | Overall Experience
I never got check in swiped card and uhaul should prorated early checkoutJetro G. | Overall Experience
El cliente no dejó un comentario.Alicia L. | Overall Experience
The staff was friendly, excellent service and knowledgeable. Helpful and went the extra mile walked us to & thru the facility. Absolutely recommend!Ralph Y. | First Impressions
They get "below average" rating from me because they were not able to provide the storage unit that was promised to me prior to my arrival from FL with a 20-ft uhaul moving truck full of the family belongings. Instead of one 15x10 unit that I reserved, I had to settle for three 5x10 units! Most real full size furniture would not even fit inside 5x10! The administration was like "we don't know what happened - this is all we can do". This facility maybe too massive for this group to manage effectively. In my opinion the storage building - old Lowes store converted to two level warehouse - is not suitable for the purpose of individual storage. A single elevator is in the front of the building. To get to some units in the back you would literally have walk and push carts through corridors 100+ yards long with several 90 degree turns. It was clean overall and the staff was very friendly.Aleksandr K. | Overall Experience
El cliente no dejó un comentario.BARBARA H. | Overall Experience
El cliente no dejó un comentario.Tyler J. | Overall Experience
El cliente no dejó un comentario.Selena F. | First Impressions
El cliente no dejó un comentario.Frank E. | First Impressions
Great staff very helpful cleanCHARLOTTE G. | First Impressions
El cliente no dejó un comentario.RONALD C. | First Impressions
El cliente no dejó un comentario.henry b. | First Impressions
El cliente no dejó un comentario.Barbara J. | Overall Experience
El cliente no dejó un comentario.Cole M. | First Impressions
Front desk staff were amazing!james p. | First Impressions
It took us over 1.5 hours to get our unit after we were sent to a unit that was locked and we had to move all our things again and go to the final unit. I received about 20 pages of paperwork which had incorrect information on it. I was charged 3 different charges on my credit card, none of which was correct. In the end I called the manager and he rectified it but overall after a long day of traveling the experience was not good.Bob G. | First Impressions
I've used the facility 5 times in the past 6 months. Always courteous and helpful.Velinda R. | First Impressions
Top of the line, especially in regards to being able to do everything online and the next morning I was putting my stuff in storage, I even got a free lock, thanks againDaniel C. | Online Move In
Judy is super.Great employee.Debbie S. | Overall Experience
El cliente no dejó un comentario.Rhys S. | First Impressions
Very happy with the whole experience ☺Deborah T. | Online Move In
El cliente no dejó un comentario.Tim L. | Overall Experience
Everyone I worked with was great, very knowledgeable, friendly and helpful. I will not be in that area when I need a large rental unit for my upcoming move to Florida but I will definitely rent from U-Haul because of how they treated me on this small rental.DENNIS H. | Overall Experience
El cliente no dejó un comentario.Kate P. | First Impressions
Getting a unit was easy and quick but someone made a mistake because I can’t (present tense) access the doors with my code and I have not been able to get ahold of anyone.zachary t. | First Impressions
El cliente no dejó un comentario.Rebecca C. | First Impressions
Rented a 10x20x10 storage unit online and largest unit available at checkin was a 10x15x9. Ended up renting a 2nd 5x10 unit and receive one free month rent as a courtesy so A+++ The only negative is one of the cleaning crew accused our movers of leaving a ness by the first floor recycle corral stating she witness them on camera. They in fact were no where near the recycle coral at time of incident and was another group of men. The woman was extremely rude, unprofessional and not at all tactful. TheJohn L. | First Impressions
El cliente no dejó un comentario.Christa H. | First Impressions
Skip Davis was wonderful to work with. Very knowledgeable and polite. Id give the staff and facility ⭐⭐⭐⭐⭐ stars.Debby B. | First Impressions
El cliente no dejó un comentario.Geoff N. | First Impressions
A few times there were no hand carts available.Johnathan H. | Online Move In
El cliente no dejó un comentario.ERIC J. | First Impressions
Very good experience above and beyond.Kelly S. | Overall Experience
The employee who served us was excellent and went above and beyond to explain everything to us about uhaul and the local area that is new to us. As a lifelong business owner, I was more than impressed! You have a good one!Bob W. | First Impressions
Skip was very kind and helpful with what we needed and took care of us.MICHAEL T. | First Impressions
El cliente no dejó un comentario.Ronnie W. | Overall Experience
El cliente no dejó un comentario.Richard H. | Overall Experience
Sooo Friendly. They went out of there way to get me the proper size storage unit. It was very close and convenient to the entrance, they even showed me the way there and opened it to make sure it was clean. Great service.DENNIS H. | First Impressions
Could communicate little better if payment could not process due to card expiration data or bank issue although it was resolve very quickly.Camille L. | Overall Experience
One star review! The facility is too big and poorly managed. Here is the problem that i faced: i reserved a 10x15 space at the time when i rented the UHaul truck. I called the facility twice prior to my arrival and they assured me that my unit was available and ready... Despite all that when i actually brought the 20-ft truck there in a late afternoon, they told me that there were no storage units of that size (or larger) available!... I had to unload into 3 (!) little spaces instead of the one reserved... A day or two later I sent an email to the regional manager complaining about the treatment . Of course I am still waiting for any response.Aleksandr K. | Overall Experience
Customer service is clearly a priority here. Very organized, clean facility. Friendly, well trained employees.LINDA JAYE Y. | First Impressions
Made reservation 3 weeks ago for 10x15 unit not available when arrived and was given two, 10x5 units instead with a wall between them. Zero care given to this screw up on their part or the fact we packed an entire house to fit a 10x15. Had to deconstruct furniture that was not in any way meant to be deconstructed. Found ROACHES! staff knew and literally shrugged and walked away when I told them. General manager cared even less when I emailed him. Here is his response: "Darby, We had someone move in with an obvious roach issue, which we are in the process of working on Darby. The person was evicted. Darby, we have been spraying daily and have had professional pest company out to continue to address the issue. Unfortunately Darby this can happen as people from all walks of life use self storage, not just ours. Evicting people and continuing our pest control to fix is our recourse. That's my answer to you Darby. If you feel as if you need to take the route you said Darby then we will leave further communication to that route." My "route" was to increase my renters insurance and contact my attorney when I return to my bug infested unit and my nice belongings are ruined. Now, it will include contacting corporate.DarbyOlene S. | First Impressions
El cliente no dejó un comentario.theresa s. | First Impressions
Very friendly and helpful staff helped us work out exactly what we needed.David B. | Overall Experience
They met all our needs. One less thing to think about during ordeal of selling a home & moving. Thank you...Teresa B. | Overall Experience
El cliente no dejó un comentario.Andrew S. | Overall Experience
El cliente no dejó un comentario.Brandy S. | First Impressions
El cliente no dejó un comentario.Brandon M. | First Impressions
El cliente no dejó un comentario.Patsy C. | First Impressions
El cliente no dejó un comentario.Darlene C. | First Impressions
El cliente no dejó un comentario.Angela G. | First Impressions
The only negative that I have for this facility is that it only has one elevator, and when multiple trucks are being loaded and unloaded at the same time, it makes for a very long day.Richard H. | Overall Experience
El cliente no dejó un comentario.Priscilla H. | First Impressions
El cliente no dejó un comentario.Kim D. | Overall Experience
El cliente no dejó un comentario.Steve B. | Overall Experience
So far so good. Place is huge but convenient. Manager that helped us was very nice, took time to explain things and walked over to show us around.Jessica M. | First Impressions
Judy was very rude to me and my wife she accused us of leaving trash upfront which we did not do. She said we have cameras and that there would be a Xtra charge for them to throw the trash away. My daughter had a large unit upstairs that was infested with roaches. We moved out because Judy practically called me a liar and I do not appreciate that and she did another couple the same way. My wife had her unit paid up till 12-20-21 they didn't offer her any money back which I think is not right. I would appreciate a call from someone in upper managementRobert L. | Overall Experience
El cliente no dejó un comentario.Justin L. | Overall Experience
Great place, people, and prices! Excited to be able to finally make room in my place until I can move.Melanie M. | First Impressions
El cliente no dejó un comentario.Joshua R. | Overall Experience
El cliente no dejó un comentario.BARBARA H. | First Impressions
We were very impressed with how clean the storage unit and facility was. The gentleman who assisted us with kind and helpful.Tracy H. | First Impressions
Didn't have unit that was reserved but they gave me 2 units together that made up the difference. Was very helpful in getting situations resolved. I was grateful.BARBARA H. | First Impressions
Wish it was open 24/7 or at least later than 10 pm..thanks! Great experience!Debra E. | Online Move In
Clean facility. Friendly and helpful staff!David T. | First Impressions
Very professional, polite staff & friendly staff! They maintained the property very well. They made the process very easy & I greatly appreciate them & their service!JORDAN J. | Overall Experience
Great service and friendly employees at this site. I would recommend it to anyone.MATTHEW M. | Overall Experience
The gentleman that helped men went above and beyond to make sure I would have no problems.including walking me to my storage unit to show me the location.verry impressive in the world we live in now.great to see that kind of customer service.William S. | First Impressions
El cliente no dejó un comentario.Courtney S. | Overall Experience
El cliente no dejó un comentario.Rusty R. | Overall Experience
El cliente no dejó un comentario.Katie B. | Overall Experience
El cliente no dejó un comentario.Donald W. | First Impressions
El cliente no dejó un comentario.Derrick B. | Overall Experience