Customer Reviews for U-Haul Moving & Storage of Johnson City

5,315 comentarios

2805 N Roan St   Johnson City, TN 37601

(423) 218-1806

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(423) 218-1806

2805 N Roan St
Johnson City, TN 37601

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth A.  |  First Impressions 
Clasificación:
5.0

Great Experience; Very Good Location, Pleasant, Helpful Staff; Checking in & out with card was tricky at times - occasionally, the system would check you out before you swiped the card, which meant you had to check back in and then check out to make sure you were truly checked out.

Timothy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ja'Varius H. 
Clasificación:
5.0

I couldn't compliment the guy who put me in the trailer more. He was fast, attentive and when he saw the flashers weren't working on the trailer I was initially assigned, with the quickness we were on another trailer and on the road. These trailers are amazing!!!! They pull so well.

James H. 
Clasificación:
5.0

Great pick up and facility

Kent V. 
Clasificación:
1.0

They gave me a truck that had a lock on the back that had no key for it. This caused me to waste hours of time and to travel extra mileage to try to come back to the store to try to find an employee to no luck. After an hour and a half of being on hold with them they finally started conversations with me about what to do. It was an absolutely miserable experience.

Knox E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
1.0

I was moved out without any notice and have important documents that I'm unable to retrieve. I've tried contacting management and U-Haul several times and get no help or response back.

Larry S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giri H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
1.0

The guy who helped when we returned the uhaul said there was nothing that can be done about the gas gauge and it wasnt his fault. That is ridiculous.

Andrew H. 
Clasificación:
3.0

I really didnt like the fact it cost me a whole month rent when I only need it 4 more days intill I could get my stuff. That is robbery! That card reader didnt always work.

Anna A.  |  Overall Experience 
Clasificación:
1.0

If terrible or unacceptable were options on thia survey then that is what I woukd select. I could not have asked for a worse experience. I made my reaervation through the call center and was supposed to be able to check in on a mobile phone, that didnt work. It kept looping me back to the main screen. Wait in line only to catch attitude from the assistant manager, Judy, who simply commented "You should have called us before we close otherwise it wont work." Thus, I coukd not pick up the truck before the store opened so I had to wait. That wait pushed my schedule back enough to make me late for work. Thanks Uhaul... 3 employees agreed that the call center and store dont do things the same way and dont communicate so who knows what to expect when you rent over the phone. Lastly,I was never asked if i wanted the insurance, yet, was charged anyways. When I returned the truck I asked what the charge was and was told it was for insurance. Crabby Judy commented, "I cant take that off, if you wouldve wrecked you wouldve wanted it." Thats not for her to decide. No one asked me if I wanted insurance and Judy smartky responded,"yes, you were asked." False! Turns out she COULD have removed it, she just chose not to without reason as to why. Judy is absolutely despicable and her attitude is cringe. I'll be calling Mike, early in the morning to convey my issues. She needs to learn to empathize with the customer rather than escalate. She needs terminated, unfortunately. On the other hand, the new guy, Justin, is fantastic and deserves tremendous praise as he actually cares. Boo uhaul, penske for life now

Cameron D. 
Clasificación:
5.0

El cliente no dejó un comentario.

micheal G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theresa N. 
Clasificación:
5.0

They were fast and efficient and helpful. Johnson City is lucky to have that customer service.

TODD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

April S. 
Clasificación:
1.0

They said I never dropped off the key. I did. I had to physically go back to the location to tell them I had indeed dropped off the key. I put it in the right location too, inside the dropbox. Assistant manager, Judy, got confrontational with me, saying I lost the key and would be charged for a new one and multiple rental periods. I asked her to show me footage of the dropbox at the time I had supposedly bypassed the dropbox. She said come tomorrow and Michael will look at it. I came the next day, at 2:50, and neither Michael nor Judy were there. I then got an email saying my refund had been processed. Never heard back from Judy and never got an apology for the wasted time or undeserved extra charges. Horrible experience and I will never ever come back. Never dealt with such horrible management. Judy is absolutely awful at her job. All this happened bc they can't fathom the possibility of them being at fault for a lost key. Why would I steal a key?? I'd be prime suspect if the van went missing. Wasted so much of my time. I am still so mad at the entire process.

Thaddeus P. 
Clasificación:
5.0

El cliente no dejó un comentario.

cliff H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah M.  |  Online Move In 
Clasificación:
5.0

Terrific customer service. Very friendly and helpful.

Shannon B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert I. 
Clasificación:
5.0

Skip was extremely helpful

Anshuman D. 
Clasificación:
4.0

The attendant responsible for checking in returned equipment was sitting chatting with a friend and I had to get out of my truck and look directly at him for him to acknowledge that I was there.

FRANK G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ianna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gayle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul E F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John P.  |  First Impressions 
Clasificación:
5.0

Nada

Larry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor P. 
Clasificación:
4.0

For the most part the staff at the Johnson City, TN location was helpful and friendly; however, on one occasion, when I first purchased the storage locker, an employee I recognized contacted my when I was in another state and notified me that my storage locker wasn't locked when actually it was. I unable to return to lock it back, I spent nearly $50 to FedEx UHaul the key so it could be locked securely. In reality, it was just that I placed the lock on the second hole. It was properly locked to begin with. Grr....

Rodney B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LeAnne W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Douangmala P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron B.  |  Overall Experience 
Clasificación:
5.0

This facility is super clean and well maintained. I spoke with Judy several times she has excellent customer service, is super helpful and went out of her way to help me. I highly recommend her.

Sarah D.  |  Online Move In 
Clasificación:
5.0

The drop from concrete "platform" to asphalt was difficult to see at night during an after hours drop off and I drove my car off if it. Some spaces between the pillars are driveways and some are not. It would be helpful to mark or block the ones that are not.

LES A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim B. 
Clasificación:
1.0

Make sure equipment and keys are ready and available before reservation time. Truck was there but they didn't k ow where keys were and it took over 2 hours for them to get truck I had reserved a week in advance. No discount, in fact I was charged more.

Teresa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky L. 
Clasificación:
5.0

Excellent staff

page M. 
Clasificación:
5.0

Excellent location and operation.

John B. 
Clasificación:
3.0

Service was slow, both on picking up and dropping off. Not an efficient process. Also, in the days of cell phones (where you can reach anyone 24 hours a day), why do you need a secondary phone number? To ask for me to give a friend or relatives name and phone number is a violation of their privacy and it shouldn't be required. Your data can be stolen by hackers.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C. 
Clasificación:
2.0

U-Haul truck was Infested with roaches. I personally cleaned and had to use insecticide before use.

LOU C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer Lawrenc L. 
Clasificación:
5.0

I thing employees has to treat the costumer always the right way and with respect… Michael is very unprofessional worker, he need to get retraining about how to treat good customer the right way….

Lionell T. 
Clasificación:
5.0

Be able to do split payments cash and card

Tammy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

Employees has to be more friendly wi te h the costumers

Lionell T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

Great customer service!!

Misty H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

Everyone was courteous and professional….it was a pleasure dealing with this U-haul location….

Richard P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald K. 
Clasificación:
5.0

Nothing at this time

Timothy B. 
Clasificación:
5.0

The young men were efficient, courteous and respectful. They did a good job

Annette K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy S. 
Clasificación:
5.0

Super nice employees and great prices. The truck was so clean

Melissa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

We needed to switch our choice. This location was tremendous at efficiently and cheerfully handling our needs. I would recommend them to anyone.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bridgette M. 
Clasificación:
1.0

Train your customer service better. To me, if you pick up a ringing phone…you ARE customer service. 1. Did not tell me that there was an expected no later than arrival date. It's a month away!! 2. Did not tell me that I needed to supply locks & Saran Wrap Note: Moving Help was great. She told me everything the guy (Ronnie) did not.

Laurie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean I. 
Clasificación:
5.0

Have your call center staff know and recommend that UHaul centers take personal checks.

Douglas W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

Everyone was very courteous and professional...I have already scheduled an additional rental from this location for this weekend... Highly recommend this location to anyone.....

JONATHON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE B. 
Clasificación:
1.0

Plenty to complain about here. First, the car straps were not lubricated. I had to spend time freeing them up just so that I could use them. Second, The safety chains were too low as well as the trailer light wire harness. While doing a safety check at a rest stop, I had to re-route the wire harness as it was dragging on the pavement while I was driving. It amazes me that I didn't snag it and rip out the harness. I had to tighten the slack on the chains as they were just a few inches from the pavement and the same thing could have happened. Third and the most frustrating part of all was the returning of the trailer. I dropped it off at the appointed time but the store was closed. The following day, I get a call wanting to know when I was going to return the trailer. I explained to the CS rep that I did and could email her photos showing I returned it. It took 2 calls in a 22 hour period and a combined 45 minutes on hold as well as 15 minutes talking to 2 CS reps who pretty much shift blamed it on the store and that I would have to contact them directly to get it resolved. Nope, not doing it! It took until this afternoon to get a closed receipt for this. Trust me, if there was anyone else I could go to in me area to rent a car hauler, I would. I wanted to talk to a local District Manager, but your CS rep refused to give me a name or contact person. That's the worst customer service experience I have ever had. I'll buy a trailer if I need one before using your company again.

Kenneth S. 
Clasificación:
5.0

Actually it was all top notch. The only thing I'd suggest is that while I was being helped, a number of people queud up behind me and I think there was some confusion as to who was next in line. The whole "take a number" thing is kind of negative, I get that, but I'm not sure of any other option that would work.

Christopher C. 
Clasificación:
5.0

100 % costumer service

Lionell T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

The whole staff was extremely friendly and service was quick and professional!

Jessica E. 
Clasificación:
4.0

reduce wait time at customer service desk.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Coreen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sammy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandy H. 
Clasificación:
4.0

Had no problems with anything, person who helped me was very helpful and friendly.

Wayman B. 
Clasificación:
5.0

The employees are clean, courteous, and attentive, to moving and storage needs. The property is clean, and well maintained, most important- well lit, and secure, easily accessible, close to interstate. Very little waiting for anything, if your going to be moving I suggest you do so using this location for your moving expirence

LindaS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Staff was nice and very helpful. Had reservations made for a towdolly to pick up the next morning. Had to finish up paperwork went around back to get dolly and a guy was waiting for me there to get it hooked up. I was in and out quickly. ¡Gracias!

Stewart H. 
Clasificación:
5.0

No complaint...just as the pick up location, my experience with the drop off location was fast and Rick was really friendly and took a load off my shoulders. actually i was shocked at how fast i was in and out.Rick made my day cause i was exhausted after my long drive from Oregon and all that happened along the way. Even the ppl i spoke to over the phone were very nice which tends to suggest ppl are happy with there jobs and the company...thank you for my great experiences with all i came across

Joelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caige P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn B. 
Clasificación:
5.0

Worst pulling u-haul trailer ever! It had 4 new tires, but one was not balanced correctly. From 45-60 MPH it vibrated horribly and shook the whole car. You either had to drive below 45 or over 60 MPH. Felt like a square wheel

JON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

I love dropping off Uhaul equipment here. Easy to access and drop off.

Brandon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sailin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C.  |  Online Move In 
Clasificación:
5.0

The storage facilities are excellent !!!!

Jerldine K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ELYSIA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim J.  |  Overall Experience 
Clasificación:
4.0

When I went back in after loading my units, and realized that I didn't need a third unit. The women who helped me was upset that I had my big unit because she had booked it three weeks ago for someone else, but I have had my reservations since December. Either need a better way for people who make reservations through the app or online to register within your system better or your people to check those reservations first. I would have been highly upset if I would have got there and not had my 10x15 unit.

Sherman W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Liinda Lee D.  |  Overall Experience 
Clasificación:
1.0

I never got check in swiped card and uhaul should prorated early checkout

Jetro G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia L.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly, excellent service and knowledgeable. Helpful and went the extra mile walked us to & thru the facility. Absolutely recommend!

Ralph Y.  |  First Impressions 
Clasificación:
2.0

They get "below average" rating from me because they were not able to provide the storage unit that was promised to me prior to my arrival from FL with a 20-ft uhaul moving truck full of the family belongings. Instead of one 15x10 unit that I reserved, I had to settle for three 5x10 units! Most real full size furniture would not even fit inside 5x10! The administration was like "we don't know what happened - this is all we can do". This facility maybe too massive for this group to manage effectively. In my opinion the storage building - old Lowes store converted to two level warehouse - is not suitable for the purpose of individual storage. A single elevator is in the front of the building. To get to some units in the back you would literally have walk and push carts through corridors 100+ yards long with several 90 degree turns. It was clean overall and the staff was very friendly.

Aleksandr K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Selena F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank E.  |  First Impressions 
Clasificación:
5.0

Great staff very helpful clean

CHARLOTTE G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALD C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

henry b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cole M.  |  First Impressions 
Clasificación:
5.0

Front desk staff were amazing!

james p.  |  First Impressions 
Clasificación:
2.0

It took us over 1.5 hours to get our unit after we were sent to a unit that was locked and we had to move all our things again and go to the final unit. I received about 20 pages of paperwork which had incorrect information on it. I was charged 3 different charges on my credit card, none of which was correct. In the end I called the manager and he rectified it but overall after a long day of traveling the experience was not good.

Bob G.  |  First Impressions 
Clasificación:
5.0

I've used the facility 5 times in the past 6 months. Always courteous and helpful.

Velinda R.  |  First Impressions 
Clasificación:
5.0

Top of the line, especially in regards to being able to do everything online and the next morning I was putting my stuff in storage, I even got a free lock, thanks again

Daniel C.  |  Online Move In 
Clasificación:
5.0

Judy is super.Great employee.

Debbie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhys S.  |  First Impressions 
Clasificación:
5.0

Very happy with the whole experience ☺

Deborah T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim L.  |  Overall Experience 
Clasificación:
5.0

Everyone I worked with was great, very knowledgeable, friendly and helpful. I will not be in that area when I need a large rental unit for my upcoming move to Florida but I will definitely rent from U-Haul because of how they treated me on this small rental.

DENNIS H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kate P.  |  First Impressions 
Clasificación:
2.0

Getting a unit was easy and quick but someone made a mistake because I can’t (present tense) access the doors with my code and I have not been able to get ahold of anyone.

zachary t.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca C.  |  First Impressions 
Clasificación:
4.0

Rented a 10x20x10 storage unit online and largest unit available at checkin was a 10x15x9. Ended up renting a 2nd 5x10 unit and receive one free month rent as a courtesy so A+++ The only negative is one of the cleaning crew accused our movers of leaving a ness by the first floor recycle corral stating she witness them on camera. They in fact were no where near the recycle coral at time of incident and was another group of men. The woman was extremely rude, unprofessional and not at all tactful. The

John L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christa H.  |  First Impressions 
Clasificación:
5.0

Skip Davis was wonderful to work with. Very knowledgeable and polite. Id give the staff and facility ⭐⭐⭐⭐⭐ stars.

Debby B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoff N.  |  First Impressions 
Clasificación:
4.0

A few times there were no hand carts available.

Johnathan H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC J.  |  First Impressions 
Clasificación:
4.0

Very good experience above and beyond.

Kelly S.  |  Overall Experience 
Clasificación:
5.0

The employee who served us was excellent and went above and beyond to explain everything to us about uhaul and the local area that is new to us. As a lifelong business owner, I was more than impressed! You have a good one!

Bob W.  |  First Impressions 
Clasificación:
5.0

Skip was very kind and helpful with what we needed and took care of us.

MICHAEL T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H.  |  Overall Experience 
Clasificación:
5.0

Sooo Friendly. They went out of there way to get me the proper size storage unit. It was very close and convenient to the entrance, they even showed me the way there and opened it to make sure it was clean. Great service.

DENNIS H.  |  First Impressions 
Clasificación:
5.0

Could communicate little better if payment could not process due to card expiration data or bank issue although it was resolve very quickly.

Camille L.  |  Overall Experience 
Clasificación:
1.0

One star review! The facility is too big and poorly managed. Here is the problem that i faced: i reserved a 10x15 space at the time when i rented the UHaul truck. I called the facility twice prior to my arrival and they assured me that my unit was available and ready... Despite all that when i actually brought the 20-ft truck there in a late afternoon, they told me that there were no storage units of that size (or larger) available!... I had to unload into 3 (!) little spaces instead of the one reserved... A day or two later I sent an email to the regional manager complaining about the treatment . Of course I am still waiting for any response.

Aleksandr K.  |  Overall Experience 
Clasificación:
5.0

Customer service is clearly a priority here. Very organized, clean facility. Friendly, well trained employees.

LINDA JAYE Y.  |  First Impressions 
Clasificación:
1.0

Made reservation 3 weeks ago for 10x15 unit not available when arrived and was given two, 10x5 units instead with a wall between them. Zero care given to this screw up on their part or the fact we packed an entire house to fit a 10x15. Had to deconstruct furniture that was not in any way meant to be deconstructed. Found ROACHES! staff knew and literally shrugged and walked away when I told them. General manager cared even less when I emailed him. Here is his response: "Darby, We had someone move in with an obvious roach issue, which we are in the process of working on Darby. The person was evicted. Darby, we have been spraying daily and have had professional pest company out to continue to address the issue. Unfortunately Darby this can happen as people from all walks of life use self storage, not just ours. Evicting people and continuing our pest control to fix is our recourse. That's my answer to you Darby. If you feel as if you need to take the route you said Darby then we will leave further communication to that route." My "route" was to increase my renters insurance and contact my attorney when I return to my bug infested unit and my nice belongings are ruined. Now, it will include contacting corporate.

DarbyOlene S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

theresa s.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff helped us work out exactly what we needed.

David B.  |  Overall Experience 
Clasificación:
5.0

They met all our needs. One less thing to think about during ordeal of selling a home & moving. Thank you...

Teresa B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patsy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela G.  |  First Impressions 
Clasificación:
5.0

The only negative that I have for this facility is that it only has one elevator, and when multiple trucks are being loaded and unloaded at the same time, it makes for a very long day.

Richard H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B.  |  Overall Experience 
Clasificación:
5.0

So far so good. Place is huge but convenient. Manager that helped us was very nice, took time to explain things and walked over to show us around.

Jessica M.  |  First Impressions 
Clasificación:
1.0

Judy was very rude to me and my wife she accused us of leaving trash upfront which we did not do. She said we have cameras and that there would be a Xtra charge for them to throw the trash away. My daughter had a large unit upstairs that was infested with roaches. We moved out because Judy practically called me a liar and I do not appreciate that and she did another couple the same way. My wife had her unit paid up till 12-20-21 they didn't offer her any money back which I think is not right. I would appreciate a call from someone in upper management

Robert L.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Justin L.  |  Overall Experience 
Clasificación:
5.0

Great place, people, and prices! Excited to be able to finally make room in my place until I can move.

Melanie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA H.  |  First Impressions 
Clasificación:
5.0

We were very impressed with how clean the storage unit and facility was. The gentleman who assisted us with kind and helpful.

Tracy H.  |  First Impressions 
Clasificación:
5.0

Didn't have unit that was reserved but they gave me 2 units together that made up the difference. Was very helpful in getting situations resolved. I was grateful.

BARBARA H.  |  First Impressions 
Clasificación:
5.0

Wish it was open 24/7 or at least later than 10 pm..thanks! Great experience!

Debra E.  |  Online Move In 
Clasificación:
5.0

Clean facility. Friendly and helpful staff!

David T.  |  First Impressions 
Clasificación:
5.0

Very professional, polite staff & friendly staff! They maintained the property very well. They made the process very easy & I greatly appreciate them & their service!

JORDAN J.  |  Overall Experience 
Clasificación:
5.0

Great service and friendly employees at this site. I would recommend it to anyone.

MATTHEW M.  |  Overall Experience 
Clasificación:
5.0

The gentleman that helped men went above and beyond to make sure I would have no problems.including walking me to my storage unit to show me the location.verry impressive in the world we live in now.great to see that kind of customer service.

William S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rusty R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Derrick B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Palmettos Flooring L.  |  Overall Experience 
Clasificación:
5.0

Very helpful and took the stress off right away.

Kelly S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kayla S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mae R.  |  Online Move In 
Clasificación:
5.0

The service was very professional and helpful. Pedro, went above and beyond to provide excellent customer service. I would definitely recommend this facility and Pedro to anyone looking for storage and truck and equipment rental. Thank you so much.

laura D.  |  First Impressions 
Clasificación:
5.0

Michael and Tommy made my entire transition into TN an absolute pleasure. They were all polite, knowledgeable, helpful in the return of the equipment and explained everything I needed to know about the storage facility I would be renting. This was by far my best experience with Uhaul and with any facility. Thanks to you all in Johnson City.

Tony H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret T.  |  Overall Experience 
Clasificación:
4.0

It is an extremely nice facility and cheaper than most. I unfortunately am disabled and the lockers are not accessible from the outside so you have to walk quite a ways. I was not able to move my items in and had to choose another location.

Kelly W.  |  Online Move In 
Clasificación:
5.0

The staff there today went above and beyond for me today due to a family emergency and I am very thankful for that.

Darin H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARNELL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney H.  |  Overall Experience 
Clasificación:
5.0

Dealt with the manager Judy. She was like a breath of fresh air after very negative, costly,and unprofessional experience we had at facilities in Bristol on State St..We.made a reservation for a storage unit in a.m. of Sunday at Bristol facility . After a 40 mile trip we found that the storage facility was closed for the day. Why did your agent not know about closure? All others we spoke to on phone after arriving in Bristol were able to see it was closed on their computers. We were told to call Johnson City facility where we were properly taken care of by Judy. Their were several customers in Bristol in same situation as us and many who were locked out of their units. Considering trailer rental was $340 and we went 40 miles out of our way not to mention we had our helpers drive to Bristol then to JC at my expense plus fuel this became a very expensive unload. We had to call JC to inquire about storage units available as all your agents told us we would have to wait until Monday the 23rd as they could not help us. This all cost me $200 dollars in paid labor and fuel. Had to be done Sunday as everyone had to work Monday. This was $200 I didn't have to spend if there were competent people representing your company making reservations and troubleshooting when there were problems not caused by customer.

JOSEPH S.  |  First Impressions 
Clasificación:
4.0

It was a difficult check-in. Units that were on the system as "open" were in fact occupied. We tried three times before we located a unit that was both open on the system, and really was open. You need to do an audit so that the system matches what is occupied/available.

PIERRE V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth S.  |  First Impressions 
Clasificación:
5.0

I had the pleasure of working with the owner Tommy and a small handful of their employees over my time renting the storage unit. Everyone there is a professional to the point where I would recommend it to friends. ¡Gracias!

Adam Z.  |  Overall Experience 
Clasificación: