Customer Reviews for U-Haul Moving & Storage of Johnson City

5,222 comentarios

2805 N Roan St   Johnson City, TN 37601

(423) 218-1806

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(423) 218-1806

2805 N Roan St
Johnson City, TN 37601

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

The whole staff was extremely friendly and service was quick and professional!

Jessica E. 
Clasificación:
4.0

reduce wait time at customer service desk.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Coreen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sammy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandy H. 
Clasificación:
4.0

Had no problems with anything, person who helped me was very helpful and friendly.

Wayman B. 
Clasificación:
5.0

The employees are clean, courteous, and attentive, to moving and storage needs. The property is clean, and well maintained, most important- well lit, and secure, easily accessible, close to interstate. Very little waiting for anything, if your going to be moving I suggest you do so using this location for your moving expirence

LindaS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Staff was nice and very helpful. Had reservations made for a towdolly to pick up the next morning. Had to finish up paperwork went around back to get dolly and a guy was waiting for me there to get it hooked up. I was in and out quickly. ¡Gracias!

Stewart H. 
Clasificación:
5.0

No complaint...just as the pick up location, my experience with the drop off location was fast and Rick was really friendly and took a load off my shoulders. actually i was shocked at how fast i was in and out.Rick made my day cause i was exhausted after my long drive from Oregon and all that happened along the way. Even the ppl i spoke to over the phone were very nice which tends to suggest ppl are happy with there jobs and the company...thank you for my great experiences with all i came across

Joelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caige P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn B. 
Clasificación:
5.0

Worst pulling u-haul trailer ever! It had 4 new tires, but one was not balanced correctly. From 45-60 MPH it vibrated horribly and shook the whole car. You either had to drive below 45 or over 60 MPH. Felt like a square wheel

JON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

I love dropping off Uhaul equipment here. Easy to access and drop off.

Brandon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sailin P. 
Clasificación:
5.0

Great service and friendly staff.

Samuel L. 
Clasificación:
1.0

Get some decent employees that actually know what they are doing, every time I come to this location there is a problem, I was supposed to come back and get a tow dolly later in the day after I got the truck and when I did they said they didn't have one to fit my car when we gave the model and type when we placed the order, the lady is rude and uncaring I have been at least 6 times in the past 10 months and each time she has messed my order up and never aplologizes and blames it on the internet, never again

Laura N. 
Clasificación:
4.0

Overall it was a great experience. However, in dropping off the U-Haul, I was over charged for use of moving blankets.

Gracia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian B. 
Clasificación:
5.0

Bought tie down straps (not the ratchet type but pressure clamped) that cost me almost $20. They were absolutely worthless - when tightened, I could pull the straps back through the pressure clamp. I had to go to WalMart and buy racket straps for $14 - better straps that worked at a less cost. I threw the Uhaul purchased straps in the trash.

jeffery S. 
Clasificación:
5.0

to easy

Billy Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

It was a last minute rental and they did a great job getting me a truck. Great Customer service.

Stanley S. 
Clasificación:
5.0

My experience at the Johnson City location could not have been more pleasant. The attention to detail and customer service was second to none. Thank you, thank you, thank you!

Gary G. 
Clasificación:
5.0

The only complaint that I have is that the cab of the truck smells so Smoky. There should be some kind of spray or something that takes the smell out or it could be wiped down with Lysol. Better yet, put a no smoking policy on your equipment. Charge them if they smoke. My allergies are so bad it was horrible.

marline B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRYMICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

i think that the gas gauge was at the same that i left it at and they charged me for more !!

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Markland H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

Was a great experience. Just wish it was a little cheaper.i got the 29.99 and by time all said and done 29.99 turned into 86.99

Angela M. 
Clasificación:
3.0

The truck was clean but the trailer just about lost our vehicle myltuple times. The straps where broke

Tiffani P. 
Clasificación:
3.0

The customer service was terrible. A new employee told us we could drop off our rental at a closer location. It cost us $136 dollars extra because the employee gave us the wrong information. This Uhaul location would NOT take that into consideration. They knew they employee misinformed us, yet charged us extra money anyway. The truck was returned on time, in the condition we got it and the gas that we left with. The charge was for mileage, which is the fault of the Uhaul employee, and they readily admit it. We have used Uhaul for decades. We used a 26 foot truck a month ago. Yesterday, we used them again and was going to use them next week. We've been good, steady customers. They don't care. We will never use them again. Beware!!!

Mark H. 
Clasificación:
1.0

Worst customer experience I've ever had with any company in my life. Phone call started with me asking for a 10' box truck to rent for the day, which he said he had.... then AFTER taking my credit card, informing me they had a cargo van and the next size up box truck (more money) so I went for the cargo van, which worked but was a tight squeeze and almost didn't work for what we need. (huge effort to make it work) when I was leaving with the box truck, the man at the counter told me I'd be returning the truck that night at 8 PM (even though the 19.95 is for 1 day rental) and that I'd need to call the number to check the truck back in. Brought the truck back at 7:15 and couldn't get the app to work to check tlhe truck in so I used the phone number like the man asked, and after a 30 minute wait on the phone I was told I was going to be charged fees because I didn't check the truck in, 19.95 every 4 hours. I was very angry, and told them I wanted no part of the fees. The lady on the phone said there was nothing she could do, did not even try to help me. GIVE YOUR PHONE PEOPLE THE POWER TO CORRECT FEES...... CHARGE A CUSTOMER FOR A BAD CHECK IN AFTER YOUR TEAM HAS INSPECTED IT....... DON"T MAKE YOUR CUSTOMERS WAIT ON THE PHONE FOR 30 MINUTES JUST TO FIND OUT THE PERSON THEY WERE WAITING ON IS ENTIRELY POWERLESS TO HELP THEM!!! FIX YOUR PROCESS!!!!

MICHAEL J. 
Clasificación:
5.0

Everything was great

Robert A. 
Clasificación:
5.0

Great place, clean, great location. Friendly staff.

Andrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE B. 
Clasificación:
5.0

One of the easiest rentals that I've had and recently, I've had many. Easy pickup and drop off. Will definitely use them in the future!

Shane A. 
Clasificación:
5.0

Thanks very much !

Alice R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy R. 
Clasificación:
5.0

great service best place to rent

James L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICK E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg F. 
Clasificación:
5.0

Great crew at this location, very friendly and accommodating.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

They are very polite and helpful at this location.

Kaylin D. 
Clasificación:
4.0

1) this was a huge drop off place, with many trucks. And there was only one attendant there. Because there was no one outside to assist, and the signage was not obvious, I wasn't sure where to park initially. 2( The attendant never asked if I had any issues or anything like that. 3) The attendant was not a good ambassador of his storage units, meaning he never offered to share information about them until I asked. Otherwise, he was nice and attentive.

Patti L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian H. 
Clasificación:
4.0

Improve signage for returning items after hours…

Shannon T. 
Clasificación:
5.0

Very nice people

Peter D. 
Clasificación:
5.0

All good

Bo D. 
Clasificación:
5.0

Nothing comes to mind. Representative was helpful, courteous and through.

Patricia C. 
Clasificación:
5.0

You guys are the best.... Fabulous equipment great customer service... Easy in and out... What more could you ask??

Todd T. 
Clasificación:
4.0

El cliente no dejó un comentario.

michelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jana S. 
Clasificación:
5.0

Drivers side mirror was loose and would not stay in position. Should have been discovered and repaired by company. Customer had to tighten with tools to repair due to unsafe driving condition.

John W. 
Clasificación:
3.0

Lady that waited on me could have been friendlier. Made me stand and wait, didn't acknowledge my presence gave me the impression I was bothering her by being there. Didn't get any assistance finding and hooking up trailer, no one ever came outside even after she told one employee she needed someone to hook up an RT when he stuck his head in the door from the back room and asked her if she needed anything. Nothing terrible here but it would have made the experience more pleasant.

RONALD DEAN R. 
Clasificación:
5.0

Excellent staff. Quick service. The equipment did what I needed it to do.

Gregory U. 
Clasificación:
5.0

Reservations was the worst.....ever! Really would love to elaborate!

Daniel H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zenobia D. 
Clasificación:
3.0

Overall service was average. not the best with customer service and efficiency. Took a little longer than you would expect.

Zenobia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron O. 
Clasificación:
5.0

Excellent customer service and the equipment did what I needed it to do. ¡Gracias!

Gregory U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose V. 
Clasificación:
3.0

El cliente no dejó un comentario.

jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sidney W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Rita M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda E. 
Clasificación:
4.0

I returned the van with more fuel than I left with and I've been charged $16.50 for 3 gallons. I am not a satisfied consumer!!

LARRY E. 
Clasificación:
5.0

Transaction was prompt and professional!

JOHN I. 
Clasificación:
3.0

I was charged $15 for furniture pads but they were not provided. I've asked three times for a refund of the $15 but received no response yet.

Carole R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda S H. 
Clasificación:
4.0

Recorded the problem with the headlights.

Ronald G. 
Clasificación:
5.0

I could not have received better service , due to myself missing my first reservation at another location I had to cancel and reserve again, to do so I talked to a lady named Trish and she assisted me in this task very well , very courteous ,professional , then the staff at Johnson City Tn U haul LATE Friday afternoon helped me get hooked up and on the move, my heartfelt thanks to all, GOOD JOB

Richard P. 
Clasificación:
5.0

The storage facilities are excellent !!!!

Jerldine K.  |  First Impressions 
Clasificación:
5.0

Very quick and efficient. Friendly staff.

PATRICK V. 
Clasificación:
5.0

El cliente no dejó un comentario.

shane S. 
Clasificación:
4.0

Two issues to note: 1. I made a reservation for a truck and when I got to the site to pick it up, they initially said they didn't have one and that the "reservation doesn't download to them." I don't understand that - might want to look at the reservation system to make sure that someone with a reservation has the vehicle they reserved. I DID get the truck I reserved, but it seemed to take some work on the employee's part to make that happen. Both employees in the office were very friendly and when I asked about some of the marks on the truck that weren't marked on the pictures, one of them made sure they were noted. 2. The information on the website says the rate for a 10' truck is $19.95 + $.69/mile. I was charged $.89/mile - time to update the website. That's a pretty significant difference, especially when the miles start adding up. (I note this just as a head's up to others - I doubt the local folks have control over what is on website). The guys who checked me in were great - fast, efficient, and friendly.

Susan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER R. 
Clasificación:
3.0

El cliente no dejó un comentario.

ELYSIA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim J.  |  Overall Experience 
Clasificación:
4.0

When I went back in after loading my units, and realized that I didn't need a third unit. The women who helped me was upset that I had my big unit because she had booked it three weeks ago for someone else, but I have had my reservations since December. Either need a better way for people who make reservations through the app or online to register within your system better or your people to check those reservations first. I would have been highly upset if I would have got there and not had my 10x15 unit.

Sherman W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Liinda Lee D.  |  Overall Experience 
Clasificación:
1.0

I never got check in swiped card and uhaul should prorated early checkout

Jetro G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia L.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly, excellent service and knowledgeable. Helpful and went the extra mile walked us to & thru the facility. Absolutely recommend!

Ralph Y.  |  First Impressions 
Clasificación:
2.0

They get "below average" rating from me because they were not able to provide the storage unit that was promised to me prior to my arrival from FL with a 20-ft uhaul moving truck full of the family belongings. Instead of one 15x10 unit that I reserved, I had to settle for three 5x10 units! Most real full size furniture would not even fit inside 5x10! The administration was like "we don't know what happened - this is all we can do". This facility maybe too massive for this group to manage effectively. In my opinion the storage building - old Lowes store converted to two level warehouse - is not suitable for the purpose of individual storage. A single elevator is in the front of the building. To get to some units in the back you would literally have walk and push carts through corridors 100+ yards long with several 90 degree turns. It was clean overall and the staff was very friendly.

Aleksandr K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Selena F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank E.  |  First Impressions 
Clasificación:
5.0

Great staff very helpful clean

CHARLOTTE G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALD C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

henry b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cole M.  |  First Impressions 
Clasificación:
5.0

Front desk staff were amazing!

james p.  |  First Impressions 
Clasificación:
2.0

It took us over 1.5 hours to get our unit after we were sent to a unit that was locked and we had to move all our things again and go to the final unit. I received about 20 pages of paperwork which had incorrect information on it. I was charged 3 different charges on my credit card, none of which was correct. In the end I called the manager and he rectified it but overall after a long day of traveling the experience was not good.

Bob G.  |  First Impressions 
Clasificación:
5.0

I've used the facility 5 times in the past 6 months. Always courteous and helpful.

Velinda R.  |  First Impressions 
Clasificación:
5.0

Top of the line, especially in regards to being able to do everything online and the next morning I was putting my stuff in storage, I even got a free lock, thanks again

Daniel C.  |  Online Move In 
Clasificación:
5.0

Judy is super.Great employee.

Debbie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhys S.  |  First Impressions 
Clasificación:
5.0

Very happy with the whole experience ☺

Deborah T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim L.  |  Overall Experience 
Clasificación:
5.0

Everyone I worked with was great, very knowledgeable, friendly and helpful. I will not be in that area when I need a large rental unit for my upcoming move to Florida but I will definitely rent from U-Haul because of how they treated me on this small rental.

DENNIS H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kate P.  |  First Impressions 
Clasificación:
2.0

Getting a unit was easy and quick but someone made a mistake because I can’t (present tense) access the doors with my code and I have not been able to get ahold of anyone.

zachary t.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca C.  |  First Impressions 
Clasificación:
4.0

Rented a 10x20x10 storage unit online and largest unit available at checkin was a 10x15x9. Ended up renting a 2nd 5x10 unit and receive one free month rent as a courtesy so A+++ The only negative is one of the cleaning crew accused our movers of leaving a ness by the first floor recycle corral stating she witness them on camera. They in fact were no where near the recycle coral at time of incident and was another group of men. The woman was extremely rude, unprofessional and not at all tactful. The

John L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christa H.  |  First Impressions 
Clasificación:
5.0

Skip Davis was wonderful to work with. Very knowledgeable and polite. Id give the staff and facility ⭐⭐⭐⭐⭐ stars.

Debby B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoff N.  |  First Impressions 
Clasificación:
4.0

A few times there were no hand carts available.

Johnathan H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC J.  |  First Impressions 
Clasificación:
4.0

Very good experience above and beyond.

Kelly S.  |  Overall Experience 
Clasificación:
5.0

The employee who served us was excellent and went above and beyond to explain everything to us about uhaul and the local area that is new to us. As a lifelong business owner, I was more than impressed! You have a good one!

Bob W.  |  First Impressions 
Clasificación:
5.0

Skip was very kind and helpful with what we needed and took care of us.

MICHAEL T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H.  |  Overall Experience 
Clasificación:
5.0

Sooo Friendly. They went out of there way to get me the proper size storage unit. It was very close and convenient to the entrance, they even showed me the way there and opened it to make sure it was clean. Great service.

DENNIS H.  |  First Impressions 
Clasificación:
5.0

Could communicate little better if payment could not process due to card expiration data or bank issue although it was resolve very quickly.

Camille L.  |  Overall Experience 
Clasificación:
1.0

One star review! The facility is too big and poorly managed. Here is the problem that i faced: i reserved a 10x15 space at the time when i rented the UHaul truck. I called the facility twice prior to my arrival and they assured me that my unit was available and ready... Despite all that when i actually brought the 20-ft truck there in a late afternoon, they told me that there were no storage units of that size (or larger) available!... I had to unload into 3 (!) little spaces instead of the one reserved... A day or two later I sent an email to the regional manager complaining about the treatment . Of course I am still waiting for any response.

Aleksandr K.  |  Overall Experience 
Clasificación:
5.0

Customer service is clearly a priority here. Very organized, clean facility. Friendly, well trained employees.

LINDA JAYE Y.  |  First Impressions 
Clasificación:
1.0

Made reservation 3 weeks ago for 10x15 unit not available when arrived and was given two, 10x5 units instead with a wall between them. Zero care given to this screw up on their part or the fact we packed an entire house to fit a 10x15. Had to deconstruct furniture that was not in any way meant to be deconstructed. Found ROACHES! staff knew and literally shrugged and walked away when I told them. General manager cared even less when I emailed him. Here is his response: "Darby, We had someone move in with an obvious roach issue, which we are in the process of working on Darby. The person was evicted. Darby, we have been spraying daily and have had professional pest company out to continue to address the issue. Unfortunately Darby this can happen as people from all walks of life use self storage, not just ours. Evicting people and continuing our pest control to fix is our recourse. That's my answer to you Darby. If you feel as if you need to take the route you said Darby then we will leave further communication to that route." My "route" was to increase my renters insurance and contact my attorney when I return to my bug infested unit and my nice belongings are ruined. Now, it will include contacting corporate.

DarbyOlene S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

theresa s.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff helped us work out exactly what we needed.

David B.  |  Overall Experience 
Clasificación:
5.0

They met all our needs. One less thing to think about during ordeal of selling a home & moving. Thank you...

Teresa B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patsy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela G.  |  First Impressions 
Clasificación:
5.0

The only negative that I have for this facility is that it only has one elevator, and when multiple trucks are being loaded and unloaded at the same time, it makes for a very long day.

Richard H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B.  |  Overall Experience 
Clasificación:
5.0

So far so good. Place is huge but convenient. Manager that helped us was very nice, took time to explain things and walked over to show us around.

Jessica M.  |  First Impressions 
Clasificación:
1.0

Judy was very rude to me and my wife she accused us of leaving trash upfront which we did not do. She said we have cameras and that there would be a Xtra charge for them to throw the trash away. My daughter had a large unit upstairs that was infested with roaches. We moved out because Judy practically called me a liar and I do not appreciate that and she did another couple the same way. My wife had her unit paid up till 12-20-21 they didn't offer her any money back which I think is not right. I would appreciate a call from someone in upper management

Robert L.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Justin L.  |  Overall Experience 
Clasificación:
5.0

Great place, people, and prices! Excited to be able to finally make room in my place until I can move.

Melanie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA H.  |  First Impressions 
Clasificación:
5.0

We were very impressed with how clean the storage unit and facility was. The gentleman who assisted us with kind and helpful.

Tracy H.  |  First Impressions 
Clasificación:
5.0

Didn't have unit that was reserved but they gave me 2 units together that made up the difference. Was very helpful in getting situations resolved. I was grateful.

BARBARA H.  |  First Impressions 
Clasificación:
5.0

Wish it was open 24/7 or at least later than 10 pm..thanks! Great experience!

Debra E.  |  Online Move In 
Clasificación:
5.0

Clean facility. Friendly and helpful staff!

David T.  |  First Impressions 
Clasificación:
5.0

Very professional, polite staff & friendly staff! They maintained the property very well. They made the process very easy & I greatly appreciate them & their service!

JORDAN J.  |  Overall Experience 
Clasificación:
5.0

Great service and friendly employees at this site. I would recommend it to anyone.

MATTHEW M.  |  Overall Experience 
Clasificación:
5.0

The gentleman that helped men went above and beyond to make sure I would have no problems.including walking me to my storage unit to show me the location.verry impressive in the world we live in now.great to see that kind of customer service.

William S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rusty R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Derrick B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Palmettos Flooring L.  |  Overall Experience 
Clasificación:
5.0

Very helpful and took the stress off right away.

Kelly S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kayla S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mae R.  |  Online Move In 
Clasificación:
5.0

The service was very professional and helpful. Pedro, went above and beyond to provide excellent customer service. I would definitely recommend this facility and Pedro to anyone looking for storage and truck and equipment rental. Thank you so much.

laura D.  |  First Impressions 
Clasificación:
5.0

Michael and Tommy made my entire transition into TN an absolute pleasure. They were all polite, knowledgeable, helpful in the return of the equipment and explained everything I needed to know about the storage facility I would be renting. This was by far my best experience with Uhaul and with any facility. Thanks to you all in Johnson City.

Tony H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret T.  |  Overall Experience 
Clasificación:
4.0

It is an extremely nice facility and cheaper than most. I unfortunately am disabled and the lockers are not accessible from the outside so you have to walk quite a ways. I was not able to move my items in and had to choose another location.

Kelly W.  |  Online Move In 
Clasificación:
5.0

The staff there today went above and beyond for me today due to a family emergency and I am very thankful for that.

Darin H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARNELL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney H.  |  Overall Experience 
Clasificación:
5.0

Dealt with the manager Judy. She was like a breath of fresh air after very negative, costly,and unprofessional experience we had at facilities in Bristol on State St..We.made a reservation for a storage unit in a.m. of Sunday at Bristol facility . After a 40 mile trip we found that the storage facility was closed for the day. Why did your agent not know about closure? All others we spoke to on phone after arriving in Bristol were able to see it was closed on their computers. We were told to call Johnson City facility where we were properly taken care of by Judy. Their were several customers in Bristol in same situation as us and many who were locked out of their units. Considering trailer rental was $340 and we went 40 miles out of our way not to mention we had our helpers drive to Bristol then to JC at my expense plus fuel this became a very expensive unload. We had to call JC to inquire about storage units available as all your agents told us we would have to wait until Monday the 23rd as they could not help us. This all cost me $200 dollars in paid labor and fuel. Had to be done Sunday as everyone had to work Monday. This was $200 I didn't have to spend if there were competent people representing your company making reservations and troubleshooting when there were problems not caused by customer.

JOSEPH S.  |  First Impressions 
Clasificación:
4.0

It was a difficult check-in. Units that were on the system as "open" were in fact occupied. We tried three times before we located a unit that was both open on the system, and really was open. You need to do an audit so that the system matches what is occupied/available.

PIERRE V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth S.  |  First Impressions 
Clasificación:
5.0

I had the pleasure of working with the owner Tommy and a small handful of their employees over my time renting the storage unit. Everyone there is a professional to the point where I would recommend it to friends. ¡Gracias!

Adam Z.  |  Overall Experience 
Clasificación:
5.0

We had a great experience with U-Haul. We will definitely patronize them again.

Christie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brian m.  |  First Impressions 
Clasificación:
4.0

Everyone at the facility was very nice and accommodating. The problem for me is I have no ability to get in touch with anyone at the actual store by way of phone. All the phone numbers take you to an automated system that is very frustrating. I'm all for streamlining things that a customer should be able to get in touch with the local facility. I tried multiple times multiple ways and was not successful.

Beverly F.  |  First Impressions 
Clasificación:
4.0

I moved into the unit on a Saturday, which was a nightmare as there weren't enough carts and my party and I ended up having to wait almost an hour before another group was finished before we could even unload our truck that was rented. That was super frustrating as the carts were taken from someone else that had finished when we were trying to unload one cart upstairs and the party had gotten there after us. I hope to not have to deal with that when moving out of the unit.

Misha S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chritine M.  |  First Impressions 
Clasificación:
5.0

Quick, convenient and easy!

LaKysha M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Joyce V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN M.  |  First Impressions 
Clasificación:
5.0

Staff was super friendly and helpful. I will highly recommend using these services.

Trish B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN B.  |  First Impressions 
Clasificación:
1.0

We were rented a ground floor unit that wasn't available and in a size not available on any floor. So we were given two units on a different floor. This took 45 minutes even though we completed everything online prior to arrival. Bait and switch along with slow check in matters when you're moving across state lines.

BRANDON B.  |  First Impressions 
Clasificación:
2.0

Storage unit I had reserved was taken. Staff me member changed my unit multiple times without telling me price changes or if it was climate controlled. Irritated to be paying 10 dollars more a month for a unit that I did not reserve. I should have been prorated the original cost.

Kristin A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA H.  |  First Impressions 
Clasificación:
5.0

The roomy freight elevator and climate controlled space made it much more user friendly. I am confident that my valuables are safe here.

John T.  |  First Impressions 
Clasificación:
5.0

Skip was so helpful! The staff was very friendly and made sure we were taken care of after a very hard day of moving.

Linda W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D.  |  First Impressions 
Clasificación:
5.0

Staff and sales were outstanding!

Victor D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny M.  |  Overall Experience 
Clasificación:
5.0

Very friendly welcoming people

Jasmine C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha B.  |  First Impressions 
Clasificación:
4.0

I did not like the situation with the lighting. Where as the building had Light in many areas the lights only came on by motion detection but did not stay on. This resulted in the lights going off out numerous times when working in my unit, resulting in leaving my unit several times to walk into the sensor area to get the lights to come back. This is an extreme negative. Another negative is not being able to access power outlet. Occasionally I needed to be able to use outlet for a few minutes. all of the electrical plug in units were extremely far apart and too high to reach which rendered Impossible to use for the average person. May I suggest that you put a timer on the electrical outlets to limit the time that people could use those and change your lighting situation that people did not have to continue to walk into the center to turn their lights back on. I've rented storage in many places and I have never had an issue with the lighting as I do at the U-Haul. And most all places have plug-ins within a distance that you could use a small extension cord to use it for a short period of time.

Caroline G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

karen f.  |  Overall Experience 
Clasificación:
5.0

I love Uhaul have used them for years

WILMA C.  |  First Impressions 
Clasificación:
3.0

Dead mice in new storage unit.

Langsung L.  |  Online Move In 
Clasificación:
4.0

My storage unit was supposed to come with a free lock inside and there was not one in the unit. Otherwise it was a great experience

Desiree P.  |  Online Move In 
Clasificación:
2.0

Guess I'll never use uhual again bc I'll have a past due balance for an empty storage building not being used that I requested multiple times to be cancelled LOL GREEDY

Devin S.  |  Overall Experience 
Clasificación:
3.0

The only reason for 3 stars vs 5 is that I reserved a storage unit that was not climate controlled, however when I went to check in they only had climate controlled units available, which have a higher rental price. I wish the website would have let me know there weren't the lower priced units available instead of allowing me to reserve one. I was not really able to say no to the higher price as I had a moving truck parked outside with all of my belongings in it. However the building is great and the man who helped me was very friendly, and took the time to show me where my unit was even though there were other customers in line.

Audrey C.  |  First Impressions 
Clasificación:
5.0

Skip was great in helping us get our unit!

Ryan P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie W.  |  First Impressions 
Clasificación:
5.0

The onsite staff are amazing. They go above and beyond to help you and are always so friendly. The security system is awesome, helps decrease the stress of leaving your belongings. Very clean and well maintained with the temperature control I feel confident my belongings are safe.

Carolyn P.  |  First Impressions 
Clasificación:
5.0

Your staff is amazing. They are helpful, courteous, professional and made a very disjointed move fantastic.

KATHERINE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet H.  |  First Impressions 
Clasificación:
5.0

The lady on duty by herself was great even with alot of customers coming in stayed professionally sound great Lady.

Orville O.  |  First Impressions 
Clasificación:
5.0

U-Haul Rep Skip was friendly, knowledgeable, and very helpful. I feel he went above and beyond to get us a conveniently located storage room as I am partially handicapped. In my eyes, he is a special and kind person and a real pleasure to deal with in my situation.

Gail P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCAS K.  |  Overall Experience 
Clasificación:
1.0

I am giving a poor rating because nothing about the reservation I made was given to me upon move in. I reserved a large unit on the first floor, only to be told that they did not have anymore of these. I was given two small units instead which suffice it are not what I originally RESERVED. I was also told through my receipt and reservation confirmation that I would not need to pay anything until 6/25 because of my reservation for a UHAUL truck on July 10th (move into the unit on 5/25). Upon arrival I was told to pay the full price for a month when I was told that booking a UHAUL truck would allow me to receive one month free of storage. The facility is nice and the staff was fine but I was extremely mislead and disappointed with the outcome and its difference from what I received information about in my confirmation of booking.

Alison D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia C.  |  Online Move In 
Clasificación:
4.0

The lady that works there is just the sweetest lady. Very helpful and she knows her stuff. ¡Gracias!

David N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H.  |  First Impressions 
Clasificación:
5.0

Great customer service, more than willing to accommodate, make suggestions.

David T.  |  First Impressions 
Clasificación:
5.0

The staff were great, but tired and overwhelmed at the computer issues and not having anymore of the access cards. The bathroom where the units are, was extremely disgusting. I held it for an hour while we unloaded just so I could use it somewhere else. Need more cleaning done on weekends maybe.

Jewel P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  Online Move In 
Clasificación:
4.0

My unit keeps setting the alarm off when I open it. I'm here now so if anyone can help take care of that it'd be great.

JOHN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela D.  |  First Impressions 
Clasificación:
5.0

Judy (at 2800 Roan in Johnson City, TN) is the best! She consistently went out of her way to find out how to tailor her help & go above and beyond in blessing us. ¡Gracias!

Steven B.  |  Overall Experience 
Clasificación:
1.0

I was happy at first and when we were trying to finish our unpacking and move in we were locked out with no one willing to help. I had to leave my unit open unattended all night with unknown access by anyone who has 24 hour access . The 24 help number placed at the site is useless as no one answers it . And even customer service couldn't help they even said it says store at your own risk so that if we didn't camp out in front of the door we weren't getting in before 7 am even though thw posted accessible hours are 5 am thru 10 pm . Very poor customer service and even worse we might have lost our possessions and it was humorous to the people at customer service. I won't be back and I won't recommend this place or it's services to anyone ever .

Justin K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert C.  |  First Impressions 
Clasificación:
5.0

The GM of this facility was friendly and helpful. Also one of the employees, Chip, was also very helpful and friendly. This isn't to say the rest of thecstaff wasn't but those are the only 2 I really had any interaction with.

Curtiss E.  |  Overall Experience 
Clasificación:
5.0

Skip was very knowledgeable about the services offered which allowed us to quickly rent one of your storage units!

Dottie B.  |  First Impressions 
Clasificación:
5.0

Staff is very friendly and accommodating they take you thru every step to make sure you know where your unit is and that your access works.I also liked the controlled temperature and humidity and security of this facility.

PAUL J.  |  First Impressions 
Clasificación:
5.0

I will forever use U-Haul for anything.

Amethyst O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WENDY S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN E.  |  Overall Experience 
Clasificación:
5.0

Judy was professional and friendly. She is the epitome of outstanding customer service. She took the time to ensure my needs were met while explaining how things worked in the facility (alarm system, doors, etc.).

Ashley F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  First Impressions 
Clasificación:
5.0

Would be nice if access was available a little later. Great overall!

Rachel H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna M.  |  Overall Experience 
Clasificación:
4.0

The temperature controlled unit were the kept the perfect temperature and humidity for sensitive material storage.

PAUL J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRBY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Olive Oil D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky W.  |  First Impressions 
Clasificación:
5.0

The facility is clean and Temperature and Humidity is perfect for my storage needs.

PAUL J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda O.  |  First Impressions 
Clasificación:
5.0

employees super nice, very helpful. all areas very clean .

BRENDA R.  |  First Impressions 
Clasificación:
4.0

Prices are a little high otherwise I would have rated excellent

Cheri T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

paula w.  |  Overall Experience 
Clasificación:
5.0

Friendly staff, clean facility. Accommodated all our needs. Thank you, Happy customer

Cynthia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRBY G.  |  First Impressions 
Clasificación:
5.0

Staff always helpful. Readily available. 👍

PAUL K.  |  Overall Experience 
Clasificación:
4.0

The power supplied to maintain batteries was a huge plus, for RV storage!

NICHOLAS H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy H.  |  First Impressions 
Clasificación:
5.0

Exceeded expectation and all competition.

Stephen M.  |  Overall Experience 
Clasificación:
1.0

Even though there were endless empty units, we were given one upstairs in the very back farthest corner. There is no lighting inside the units. When I arrived and informed them that I didn't think my stuff would fit in the unit I had reserved, I was not offered a larger unit, but was instead required to pay for the 5x10 beside my unit. The tiny elevator will not stay open long enough to load more than one cart, and after pushing it open twice, it forces itself closed. This is a major safety hazard that I intend to report to the State of Tennessee. The back entrance door closest to our third unit would never unlock. I voiced my concerns to a male worker who did not respond or care. I filed a complaint with corporate who never followed up. We planned on long term storage, so we moved our stuff down the street to Storagemax. We are very frequent uhaul customers but this terrible experience has turned me away.

Zachary R.  |  Overall Experience 
Clasificación:
5.0

Judy is phenomenal. A great asset for your business.

James B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashay B.  |  First Impressions 
Clasificación:
1.0

I was stuck as far back as you could possibly go on the second floor while there were hundreds of empty units closer to the door. People are allowed to park directly in front of the front door so you have to maneuver around their cars while going down the curb. I dropped several items doings this and ruined an air compressor. The place was always warm and stuffy.

Anthony R.  |  Overall Experience 
Clasificación:
5.0

My only problem with U-Haul was that U-Haul will not allow you to transfer a storage shed into someone else's name. That was very inconvenient and seems unreasonable.

Kevin H.  |  Overall Experience 
Clasificación:
5.0

Great staff and clean environment

Jacqueline T.  |  Overall Experience 
Clasificación:
5.0

The facility was well lit but the individual units were not and it was difficult to see within the unit. Everyone was very helpful and accommodating. The only negative interaction was when we were just finishing moving out. We did not get a name, but the lady that was showing people around was rather abrupt and informed us we could not park where we were for loading- although it was marked as a loading zone. We had been there for 5 hours the day before and 3 hours the final day. No one had indicated that there was a problem with what we were doing. She also was not able to offer any other location that would be acceptable for loading a large trailer. Other than that one not so positive interaction, everyone else was great.

Matt S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  First Impressions 
Clasificación:
5.0

Great service and super employees.

Clarence T.  |  Overall Experience 
Clasificación:
5.0

The gentleman that took care of us was very professional and welcoming.

Timothy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Avery L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonja B.  |  First Impressions 
Clasificación:
5.0

Great

Doris h.  |  Overall Experience 
Clasificación:
5.0

The facility is always CLEAN! The staff is always FRIENDLY!! The location is convenient and we feel safe while entering and exiting our storage unit! My husband and I highly recommend this location!

Antonio G.  |  First Impressions 
Clasificación:
4.0

We have not moved in yet, but have rented the space and the staff was "very" helpful in the process and showing of the unit. Thanks for all your help.

larry s.  |  First Impressions 
Clasificación:
5.0

Fantastic, friendly, and above all, helpful as we finished a multi-state move that had gone not at all according to our schedule. Mr. Hawkins was a great help in getting us in the right unit, and the facility looks great. Bit of a long walk to get to our unit, but let's be honest - after a crazy move during a global pandemic, is a little walk really worth complaining about? The facility is excellent, and the staff friendly and helpful. Combined, they made the trying and difficult experience a whole lot easier for us.

Earl N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby I.  |  Overall Experience 
Clasificación:
4.0

I love the staff here. They are great and helpful. I think the hours should be later than 7pm without paying more to access the unit. Only because I was there later than 7pm twice. Made it inconvient to get my stuff in and out with the big doors locked but still could finish after hours. The staff makes up for the slight inconvience. They are so great and nice. I was treated so well by them. Thank you all

ROBIN S.  |  Overall Experience 
Clasificación:
5.0

All staff are amazing and extremely helpful! I never worried about my belongings being stored.

Melinda C.  |  Overall Experience 
Clasificación:
4.0

7pm lock up of large door is too early. Still daylight and load and unload move pushes the envelope ( we had to finish through small door).

Gary G.  |  First Impressions 
Clasificación:
5.0

All the staff Imet were very professional andvery helpful I rented trucks and storage unit the service was great.thank to all great job.

Clarence A.  |  Overall Experience 
Clasificación:
5.0

Excellent.... all aspects!!! Judy was Wonderful!! Thank You

Barry H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

adam s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mickey K.  |  Overall Experience 
Clasificación:
2.0

Got stuck in an elevator for 45 minutes

TIMOTHY F.  |  First Impressions 
Clasificación:
5.0

Always used the same facility Excellent service A+++++

Camille L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Matt S.  |  First Impressions 
Clasificación:
2.0

3 years storing stuff there, never a late payment and when I told them I was emptying my unit only 2 days into the pay cycle I get NO rebate for the 28 days I wouldn't be there! Then they underestimate my truck rental miles by 40 and I have to pay more! I will NEVER use or recommend UHAUL to anyone anymore!

Regina G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ransom T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eula H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C.  |  Overall Experience 
Clasificación:
5.0

Very nice facility and manager.

Joe E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence Allen T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob W.  |  Overall Experience 
Clasificación:
5.0

The best storage/rental facility in the country. I have used many coast to coast. Keep up the good work.

Mike Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B.  |  Overall Experience 
Clasificación:
5.0

This place is always clean and well maintained!! The staff is excellent!! Very friendly and helpful each time I interacted!!!

Scott K.  |  Overall Experience 
Clasificación:
3.0

So much added expenses to rent a cargo van for 24 hours

Helen w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie S.  |  First Impressions 
Clasificación:
5.0

Excellent people. Only complaint was the hallway lights shut off when you're in your storage space and everything goes dark.

Charles M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

edward D.  |  Overall Experience 
Clasificación:
5.0

Thank you for the pleasant experiene

karen f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa L.  |  First Impressions 
Clasificación:
5.0

Wonderful! Judy was great! They were short handed and busy. I know how stressful that can be. She handled it with no problem and still provided excellent customer service. Awesome employee!

Marvin K.  |  First Impressions 
Clasificación:
3.0

The set up in that building for getting in and out of it is horrible. Once someone gets into the back door bay your screwed and have to access from the front door. inconvenient for a rear unit.

karen b.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and friendly. Excellent crew (A+ Rating).

John T.  |  Overall Experience 
Clasificación:
5.0

They understood my needs and helped me through the difficulties of moving.thank you so much. U are the best.

Charles E.  |  First Impressions 
Clasificación:
5.0

Great service. Awesome facility. First class!

Olive Oil D.  |  First Impressions 
Clasificación:
5.0

Great facility and wonderful staff! Would definitely recommend and will be using again for any future storage needs.

Katrina S.  |  Overall Experience 
Clasificación:
5.0

Ninguno

terry p.  |  Overall Experience 
Clasificación:
5.0

Best U-Haul ever!

STEVEN B.  |  Overall Experience 
Clasificación:
5.0

Exceptional service. Friendly, helpful and made my move so much easier.

Kathy F.  |  Overall Experience 
Clasificación:
4.0

Appreciate your availability when we needed

Harber W.  |  First Impressions 
Clasificación:
5.0

lady doing set up was excellent !!!!!

dennis m.  |  Online Move In 
Clasificación:
4.0

no comments

lawrence e.  |  Overall Experience 
Clasificación:
5.0

Michael and his staff are very accommodating even when snow delayed my moving I highly recommend U-Haul of Johnson City!

Don G.  |  First Impressions 
Clasificación:
5.0

The service is always friendly and quick. Even though the store was busy, the wait was reasonable!

David T.  |  First Impressions 
Clasificación:
5.0

Employees went above and beyond to make sure it was a great experience.

Charles M.  |  Overall Experience 
Clasificación:
3.0

I hated that you couldn't schedule payment to come out ab certain day if the month only did it by date witch on a fixed income always made me late

Trista G.  |  Overall Experience 
Clasificación:
5.0

The truck was in great shape. Ran very well.

Anthony J.  |  First Impressions 
Clasificación:
3.0

I appreciate the help.

Anita T.  |  First Impressions 
Clasificación:
5.0

Excellent and modern facilities, knowledgeable and friendly staff. Well done.

Kenneth G.  |  Overall Experience 
Clasificación:
4.0

The owner Chris was very thorough and professional. He took the time to show the storage unit in person and explain all the policies. The facility is easy access and clean.

kathy S.  |  First Impressions 
Clasificación:
5.0

I had no problems. While i was there

denise M.  |  Overall Experience 
Clasificación:
3.0

They say they are climate controlled . I have been in a few other storage facilities lately and they are not climate controlled like they say . Some staff appear lazy and don't want to help you

Scott H.  |  Overall Experience 
Clasificación:
5.0

The only reason I left was because my NC insurance would not cover my vehicle if it was stored in Tennessee.

Georgia H.  |  Overall Experience 
Clasificación:
3.0

The employee who help setup the move in, helped accommodate a unit closer to the main door due to health problems, Easy to get in and out A+

tommy h.  |  Overall Experience 
Clasificación:
5.0

Great

Sherryda B.  |  Overall Experience 
Clasificación:
4.0

Helpful staff. Clean facility.

Joyce V.  |  First Impressions 
Clasificación:
5.0

Called great customer service my truck was waiting got a storage unit that day very clean explained everything will tell my friends if they need a truck or storage at uhaul in Johnson City tn

jennifer g.  |  First Impressions 
Clasificación:
5.0

I was very pleased with the facility, service and friendliness of the staff.

Grady Ed S.  |  Overall Experience 
Clasificación:
5.0

The best experience I've had using a storage facility! The units were clean and easily accessible. Big plus was the security factor and the push carts for easy moving.

seth f.  |  Overall Experience 
Clasificación:
5.0

Very smooth experience. Would use U-Haul again.

Michael M.  |  First Impressions 
Clasificación:
5.0

Couldn't have had a better experience these past 3 1/2 years! Incredibly clean and well maintained down to the customer restroom. Thanks to all of you that contributed to my positive experience!

THOMAS C.  |  Overall Experience 
Clasificación:
5.0

Representative Worked with my ability so I wasn’t moving stuff to a further location.

tommy h.  |  First Impressions 
Clasificación:
5.0

Very clean storage facility and reasonably priced.

Turula H.  |  Overall Experience 
Clasificación:
5.0

Very convenient and clean- easy storage facility to use!

Courtney L.  |  Overall Experience 
Clasificación:
5.0

Great service...very accommodating in every way

judy h.  |  Overall Experience 
Clasificación:
5.0

Very friendly and patient.

Matt H.  |  First Impressions 
Clasificación:
4.0

Everything was very good with storage location, but difficult time when trying to call. Always on hold for long time only to get some corporate office not actual location. Frustrating.

Paul D.  |  Overall Experience 
Clasificación:
5.0

N/C

stefanie L.  |  Overall Experience 
Clasificación:
2.0

found good price on locker. Was told that i got free lock with rental. Got text message with all info. Got to location no lock arguments with staff over small stuff almost made me leave.

Christopher P.  |  First Impressions 
Clasificación:
5.0

Nice and helpful staff. Worked with me to find the right truck and storage.

Even N.  |  First Impressions 
Clasificación:
5.0

Getting a storage unit was very easy and simple.

adam s.  |  First Impressions 
Clasificación:
4.0

Extraordinario servicio al cliente

elizabeth E.  |  First Impressions 
Clasificación:
5.0

I wanted climate controlled units and this facility met my needs. It was kept clean and the staff was always accommodating.

Carla W.  |  Overall Experience 
Clasificación:
5.0

Clean, well maintained, well lit

Donna H.  |  First Impressions 
Clasificación:
5.0

Well run and modern. Great employees.

Kenneth G.  |  First Impressions 
Clasificación:
5.0

Aaron brought my boxes to me and waited while we unpacked them she did a great job !! Very happy with my experience with uhaul Eunice was very helpful too!!

virginia b.  |  Overall Experience 
Clasificación:
5.0

I had a fantastic experience from start to finish! I even needed to upgrade to a larger unit partway through my rental period and that was no problem :)

Elissa W.  |  Overall Experience 
Clasificación:
5.0

It was easy and convenient!

Anna H.  |  Overall Experience 
Clasificación:
5.0

Judy was excellent. Show me how to get in and out. She is a great representative for your company.

Robert R.  |  First Impressions 
Clasificación:
5.0

I have rented haul trailers and trucks many times from this facility. They are always great for providing equipment and service. I am presently renting a month to month storage space.

Stephen S.  |  First Impressions 
Clasificación:
5.0

I wish I had gotten the young man's name that assisted me and my husband. He was excellent! He was patient and his knowledge of the services was exceptional! Your facilities are clean and well lit!

MARVINE G.  |  First Impressions 
Clasificación:
5.0

First rate customer service at this location

Garry B.  |  Overall Experience 
Clasificación:
4.0

Zion was extremely helpful at the desk as was the assistant manager on Sunday when we unloaded. The facility was VERY busy, but well organized and clean.

Don c.  |  First Impressions 
Clasificación:
5.0

Wonderful service!

stefanie L.  |  First Impressions 
Clasificación:
5.0

Easy process to rent a unit and great customer service. The place is super clean. We feel really good about keeping our stuff here.

Emily L.  |  First Impressions 
Clasificación:
5.0

Very helpful and communicative.

Robbie H.  |  Overall Experience 
Clasificación:
5.0

Yo

Sherie Lynn S.  |  Overall Experience 
Clasificación:
5.0

Most helpful and provided solutions.

bonnie c.  |  First Impressions 
Clasificación:
5.0

It is very clean and nice! Very impressive place.

Michael T.  |  First Impressions 
Clasificación:
4.0

Proration. That is all...

Brittany H.  |  Overall Experience 
Clasificación:
5.0

All staff were great.

Bonnie M.  |  Overall Experience 
Clasificación:
5.0

Nice, friendly, and efficient service.

Bryan F. | Reservación
Clasificación:
5.0

Dealt with Miss Judy, Mr. Jack, and a tall young man. All three were very courteous and extremely helpful. They are all knowledgeable and worthy of recognition.

John C. | Reservación
Clasificación:
4.0

The lafy that checked us put was very rude more then once the hole time we had tje unit

Justin l.  |  Overall Experience 
Clasificación:
5.0

Always accommodating. Always busy. The housekeeping staff are amazing! The place is always neat and orderly! I could live there

Marilyn B.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Carmen H.  |  Overall Experience 
Clasificación:
5.0

Folks are very friendly and attentive

Kenneth F. | Reservación
Clasificación:
5.0

Your Representative , a Mr. Green, had my reservation ready upon my arrival. He showed me several options and availabilities. Overall, it was a very professional and friendly experience.

Connie B. | Reservación
Clasificación:
5.0

The staff was very accommodating very professional and I would definitely recommend my friends

Shelia K.  |  Overall Experience 
Clasificación:
5.0

Great place to store your belongings! Always felt safe going to the storage facility and that is a plus. Gracias

Barbara J.  |  Overall Experience 
Clasificación:
4.0

Zion has excellent customer relation skills, he was personable, professional, pleasant and went beyond expectations in assisting us.

Stephen M. | Reservación
Clasificación:
5.0

Easy to get same day service. Best price for storage in town

Courtney L. | Reservación
Clasificación:
5.0

Awesome team! Awesome Service! Awesome experience!

Norma L.  |  Overall Experience 
Clasificación:
5.0

Service was good, thanks. No complaints.

Ben R. | Reservación
Clasificación:
5.0

This is my fifth time using Uhaul storage both in Johnson City and Panama city. Next time I need storage I will be back.

Tracy P.  |  Overall Experience 
Clasificación:
5.0

Very easy access, well lighted, very helpful, and accommodating staff. I have no complaints.

MARY G.  |  Overall Experience 
Clasificación:
5.0

All was good

Timothy P.  |  Overall Experience 
Clasificación:
5.0

For over a year the Uhaul facility was clean and staff was awesome to work with. ¡Gracias!

Carloyn M.  |  Overall Experience 
Clasificación:
2.0

The equipment staff in L.A. did not properly secure my vehicle to the tow dolly. They failed to secure tire straps to the wheels resulting in a delay in the second day of travel,

Jayne M. | Reservación
Clasificación:
5.0

the were very understanding of the reason we got behind in payment. was allowed to make a partial payment then pay balance when monies was available. The store manager was very helpful. will use again

Bria W.  |  Overall Experience 
Clasificación:
5.0

Wish we had used you to move us! Great experience with your company!

john h.  |  Overall Experience 
Clasificación:
5.0

Very nice facility and access was easy and convient.

Randal B.  |  Overall Experience 
Clasificación:
5.0

N/a

ROBERT N.  |  Overall Experience 
Clasificación:
4.0

No outside accessable units, had to load through a single access point.

Ray C.  |  Overall Experience 
Clasificación:
5.0

Amazing facility!! Large clean and organized!!! Staff are so helpful and they actually answer you calls!! Thank you

Koreen K.  |  Overall Experience 
Clasificación:
3.0

It was a great facility. My only comment was there was no prorated price cause I did not use the full month.

hannah s.  |  Overall Experience 
Clasificación:
4.0

The store needs to update the in-house data system. Every time I went to pay my bill the computer system wasn't working. The staff were very rude at times and I felt like it was wrong.

MICHAEL H.  |  Overall Experience 
Clasificación:
5.0

The staff was knowledgeable and very helpful. The facility was immaculate. It was a wonderful experience.

Ralph J.  |  Overall Experience 
Clasificación:
5.0

The staff was knowledgeable and very helpful. The facility was immaculate. It was a wonderful experience.

Ralph J.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba