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CAMERON F | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Jersey City
Testimonials From Recent Customers
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Jose was amazing! Excellent customer service!!!
abdul g | First ImpressionsI just hope that employee name Gerald C. complies in refunding for amounts that were unnecessary when in fact the u-haul truck was parked before 6pm on January 2nd 2025 . The reason why I say this is because I needed a bigger storage unit and I had to wait for someone to cancel their reservation in order for me to give back the truck keys . But the truck was there on time on the same day . Jessica V .
Jessica V | First ImpressionsEverything was great, but there was just was one concern I had, we took back the truck at 9:36 p.m in the day we took it as we requested, but location was closed so we left the truck and dropped the key on the locker, the next day I checked the app and said we took the truck back the next day at 10 something in the morning, I got really worried, But hopping it was not a problem, I was still busy with my moved, I’ll be great if you come up with as items the will update at moment, thank you for everything
ORLANDO CImprove the self truck return process. I wasn't able to scan the code and the program kicked me out before I completed my return.
CARRIE TThe service very good
ANDRES MI will recommend the guys Thai and Bob they are very professional doing their job. They are a good mover. Gracias.
Nelson PIt’s ok
ISAAC PUpdate your POS so customers can tap to pay and also add the ability for customers to pay by cash.
LINH HThank you for the good service
MENA SAll right. just rent for 2 days and I got the job canceled hopefully and my money back.
EDISON CVery well run operation. Also the truck rental was great. A great team there. The moving service was bad. Not the workers. But the company in between.
jeroen B | First Impressionsis very good
EBRAM AThank you for lending a helping hand
TYNIFA PCustomer parking is horrendous the check in process to get the truck you rented is horrendous. What is the purpose of having people at the U-Haul location but having to check in with someone virtually ?
Emily CThank you for being reliable for helping me and my family.
TYNIFA PExcellent and very helpful staff ! :)
Joseph FNelly is great help me tru process . Exelent customer service
Ricardo SLa búsqueda del vehículo para que el cliente no pierda tiempo buscando
JUAN CLa persona muy amable lo mejor
LUIS GMy truck rental battery died and left my stranded. I called u/haul road-side assistance. But, luckily an individual gave me a just so I would be delayed further waiting for assistance. Could I have a credit?
TERRANCE NI recommend to everyone, very clean and excellent service
Jose PThe girl that checked us during pick up was a Gem. During drop off was sick 😫 and didn't want to look up info requested
YVETTE AIt’s was perfect
Byron WCheckin experience was horrible and time consuming. Spent more than an hour trying to get the truck out. I was ultimately late for the appointment I rented the truck for. What a waste of time and money!!!
RAHUL Gdespite the low ratings for this location I had a good experience with the staff. They were knowledgeable and helpful
BENJAMIN AWonderful lady at the front desk. She was extremely helpful.
JONATHON CGreat customer service, no wait time, greeted with the best customer service and employees were helpful from beginning to ending. Purchased a storage unit after dropping my trailer great experience overall, would refer location.
Alyssa T | First ImpressionsHappy about the service I received, but the equipment was raggedy and also not driving properly.Your roadside assistance was no good ! I didn't get any help .Until I spoke with your employees who where very nice & understanding of my situation & helped me very respectfully and nice .Thanks to them I will try again.Omm I'm just not sure ! But , thanks anyways for helping at this location! As well .
KEISHA NJose Nunez employee very disrespectful rude thief, and women employee sarcastic and terrible service
ABDUL SBe able to contact someone about last minute changes when office is closed. I a charged of $3550 just for dropping off at another state
Harold MThe system of getting a u-haul is slow and inefficient. I had to wait for some employee in an online portal to verify my information while a live in person employee was sitting idly in front of me. The requirement of location services is an invasion of privacy and the requirement of a phone is classist. If you want to track your vehicles put a tracker in the vehicles not the person using them. I will strongly recommend against the use of u-haul to my friends and family and will recommend they use your competitors instead.
John FFuel tank was empty almost got stuck on the road
ROBERTO FFalse speedometer reading and did not fix the issue
Chirag ACold inside building. More parking should be available for 0 day in town rentals
Thomas KVery good
ISAAC PStaff was seriously nice, patient and helpful. Very pleasant experience.
Daniel PThe road and circle spot is confusing and I missed the turn twice but that's not something you guys can do anything about and it's all good! You are super visible and your team at the desk was very nice and fast and efficient and informative! Even supporting people around the facility are really nice! Overall you guys did really great!
Suny BDon't sell rachet straps that are too short and can't hook onto anything in the truck.
TIFFANY CGood service costumer
MAHIDINE BThe location didn't have parking for car. Second, it took me lot of time to get it ready, although I was clicking pictures from mobile
Shipra DThe Customer Service is excellent!
ISAAC MMuy buena La atención
ALEXI LVery professional
JIMMIE BVery Nice
TRACEY FWell maybe a little more space to park
ROSA Akeep the same quality employee customer service support
CORBIN BAll the team members gave me a great service
FANY SI don't know why I was charged for gas when I filled it up over the line off of the quarter. The truck had over 300 miles when I dropped it off.
GUELMILEA SNeed more parking space but everything else is fine…
PABLO FSome of the best staff and always welcoming!!
MOHAMED AGracias
carmen c | Overall ExperienceEveryone was very helpful and the process was quick. The location was also very clean which is a plus as some places be super dirty but this location was 10/10. Gracias
Victoria RIt's was good because I'm used before at the area of Brooklyn so I know from before
ROSAI A | First ImpressionsExcellent service and they are all about the customer service… 🫡
FRANCISCO GNada
ABDESSELAH BTthe staff are so friendly & personable at this location, especially Nellie! Gracias
SHONNA VMade a reservation online, vehicle was not pulled out for me when I arrived, it was still parked in the line with all the other trucks, nose to ass. So I had to crawl my way behind every truck to ensure I was grabbing the one with the right license plate. 4th one was the charm :) If I was slightly overweight I would not have been able to maneuver around the vehicles. Cardboard cutout was left in the windshield. Tank was left on 3/16 left (although the wonderful attendant who checked in last marked it at a 1/4 left). 30 mile round trip. Had to stop for gas before my journey even began :) and obviously had no idea how much gas to put in it? SO it was "return it how you found it" well I returned it will half a tank of gas - which is absolutely not how I found it. Would like to be reimbursed for the amount of gas I HAD to put in the vehicle to use it. No would not recommend and will not come back.
SAMANTHA GGreat to rent there
ezra h | Overall ExperienceStaff so helpful" wonderful experience highly recommended for others '
RJ D | Overall ExperienceNo complaints, I was able to use the rented locker when needed. Thank you again for your service.
Jack J | Overall ExperienceMy personal experience with this storage facility and staff was excellent.
robert w | Overall ExperienceI am very satisfied with the service I received .and all my questions were answered!! Great customer service!
DIXIE A | First ImpressionsThe best. Super helpful, friendly, to the point. Love this uhaul.
sharma a | Overall ExperienceVery attentive and helpful! Love this UHaul location
Tazhane A | Overall ExperienceThe young woman who helped me was very kind and accommodating. She helped me out a few times when I misunderstood the instructions for activating the pass code for the unit. Extremely helpful!
DAVID S | First ImpressionsI was helped yesterday by the Manager (Jose) and another employee (didn't catch his name). They were both super helpful and made for a smooth check in at the storage facility.
KOLBE S | First ImpressionsIt was closed no access to the storage unit.
Zakiyyah T | Online Move InMade a difficult transition that much more seamless.
JEFF C | Overall ExperienceI have never used U-Haul moving storage or van or movers before. Thank you so much for making my experience so much better. I have had seven spinal surgeries in the past 1.5 years and I have difficulty lifting boxes. i can lift small boxes. i needed the movers to help me move down my apt stairs. i am lucky you have the push carts to help me move my stuff from the van i rented into the locker. i still have physical issues. however, how your facility is set up with the garage doors and everything made my move so much better. the staff & management are wonderful at the Jersey City NJ location. it was a great experience. again, thank you so much!!
JACQUELINE C | First ImpressionsThey were very professional and treated me very well
Shavon B | First ImpressionsUpdated on mileage?
tamara s | First ImpressionsYou are the best keep doing what u doing
MOHAMED T | First ImpressionsI love that this facility is always clean whether you are renting a truck or a storage unit. The staff are helpful and polite. The Manager is respectful works to help find the best solution to you. Thank you all.
Caridad p | First ImpressionsI have good experience with the company In and out fir 20yrs + with uhaul storage our the staff the nice and very helpful people, very friendly and helpful, thanks for service, Mrs mafory Clark
Mafory C | First ImpressionsThe manager is very helpful. I would rent again. Manager is very knowledgeable and professional.
andrianna p | Overall ExperienceThe one I visited was at the Tonnelle av in jersey city and I can tell the service and the experience was great!! The vehicle was in neat condition and I could not believe I moved some of my stuffs myself just renting a vehicle with 77$ dollars including the gas I put in..
Eddy A | Overall ExperienceAn associate therE was able to slice an new cable connector for to get our trailer light working for our return home. Much appreciated, unexpected service.
Steven C | Overall ExperienceEveryone was very helpful with any situation happening at the moment. I love the service and the staff that work here. All stars, every one of them!
caridad p | Overall ExperienceThank For Your Service .
Stephen F | First ImpressionsI would recommend u haul to my friends
Ilyse S | First ImpressionsManager was very professional
Elliot R | First ImpressionsAdvertised 1month free storage with truck rental. However, required payment for 1st month. So no free month. Booked 1st floor storage, but it was actually up stairs. False advertising and bad deal.
david v | First ImpressionsHORRIBLE experience with a second & third storage unit. The staff on site was NOT helpful. One day prior I was told first 30 days were free. On the day of move in, no deal existed. The GM of the site NEVER answered an urgent texted. He NEVER responded or followed up. I can't wait until I have a new storage site secured so I can move out from this facility. Truly horrible experience.
JEANNE S | First ImpressionsThey have their property equipment trucks and U-Haul vans occupying spaces paying customers can not move their cars into for off loading and on loading personal effects. Poor MANAGEMENT
Preston R | Overall Experiencevery helpful,
jonathan l | First ImpressionsPoor customer service from Jose nunez
Joseph s | Overall ExperienceMade reservations 2 weeks ahead for storage not knowing what I need I explain to the staff I hve 3 nice size bedroom kitchen living nice size bathroom he says ok u need the huge 3 bedroom with extra space ok with the 26 ft truck in I ask for first floorok all was good on the day to pick up truck was fine no gas but ok get to the storage room was 10 by 10 oh heck no in wasn’t on first floor so we had to pay extra for the next storage room place need to understand extra money u really don’t count on spending on a budget is a no Jon plus paying people to love you
Betty D | First ImpressionsMr. Jose Nunez was the best!! He was so kind, patient, and accommodated my need for a location change to another U-Haul storage facility in North Bergen. I really appreciated his professionalism and helpfulness.
Carrie D | Overall ExperienceMy only issue was the email said access is 5am but employee told me it’s 6am after I sat in my U-Haul waiting for over an hour
Janie E | Online Move InIt was great how simple it was to rent a space and the truck at the same time. Prices were better than the other competitors in Jersey City. Location is a little awkward, but worth the trip. Good to see UHaul stepped up
allen l | First ImpressionsI truly appreciate U-haul for the service and courtesy that they give when in need of assistance. We have been using U-haul (Tonnelle ave) for eight years, and will continue to this facility when we need them
Earl M | Overall ExperienceExcellent service and friendly staff I wish you the best Thank you
Youssouf A | First ImpressionsI love this location and all the staff members there! They extend themselves to make sure you feel safe while securing your items. The staff are all respectful and the place is spotless. Thank you all so much!
caridad p | First ImpressionsAccess should be 24 hours as we do not know when we will need something in it. Further, you should not have to ask permission for your property and paying for it. The staff leather did not notify the supervisor or the Supervisor failed to return my call regarding the price increase.
Daphne C | Overall ExperienceYesterday, during my move-out, we discovered that someone had tried to force their way into my storage area. The steel door hinge was severely twisted. We struggled to get the door open. Once opened, we were unable to close the door again. Luckily the U-Haul lock did not break and the thief had been thwarted. This hinge damage was significant enough that any security guard walk through should have easily detected this. I was deployed overseas since 2018 and I had not been to my facility since then, so this damage could have occurred anytime in last three years. Back in 2017, during your flood, I had other issues. UHaul cut my locks and removed and discarded two supposedly water-damaged queen-sized mattresses (without notifying us}. We only discovered this loss after doing our own inventory of the storage areas, shortly after the flood. These two mattresses had been encased in solid plastic bags, so we were surprised that there might have been water damage. But since Uhaul had discarded the mattresses and we were unable to see the damage. Although I have been a UHaul Tonnelle customer since August 2013, I would not be able to recommend the U-Haul Tonnelle facility to my friends due to these security issues.
KEVIN H | Overall ExperienceJose Nunez is a rude manager. They took off my 2nd lock, because they recently created a one lock policy, which is no mention in my contract. Their customer service is a garbage. I tried to get to storage after hours at 10.10 p.m. (I did checkin the same day before) they did reject me, despite there were 2 more storage residents who were late as well. Storage is infested with rats, they have lack of sealing it to make rodentless. Every floor has a rat poison, so there is a chance you would have died rat inside your unit. I wish manger would be Alex Green, it was way better experience 1 year ago.
Yevgen A | Overall ExperienceMr. Nunez was a great help. Very professional and great customer service. I am very pleased with his assistance
Cesar M | Online Move InJose was very helpful & quick after the longest ride back to NJ from FL. He made the transaction smooth and very nice
Alfred C | First Impressions