Very helpful and friendly staff! Made my dayGARY T.
Customer Reviews for U-Haul Moving & Storage of Jersey City
Jersey City, NJ 07306
(@ PULASKI Circle)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 6 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Yan M.
El cliente no dejó un comentario.ABHISHEK S.
El cliente no dejó un comentario.Shawn H.
Not to much everything was pretty good great serviceCarlos F.
El cliente no dejó un comentario.Rene V.
El cliente no dejó un comentario.Johnny S.
El cliente no dejó un comentario.sardae J.
El cliente no dejó un comentario.al B.
El cliente no dejó un comentario.Rafael T.
El cliente no dejó un comentario.Lizette P.
El cliente no dejó un comentario.AlbertD W.
Help to drop in closer destinationsgeorge H.
There was a Yellow stain in the vanRICHARD D.
El cliente no dejó un comentario.Matthew W.
Very goodWarlen D.
My car was blocked in. My fiancÃ© had to spend money for Ubers to go to work then was sent home to get his car. Should've told us that knowing our reservation was until 8pm.Angelo M.
Good servicegurbinder S.
All the people who work in there it's nice persons respect people's I like this placehernan G.
Service was fineâ€¦once I got there. The parking lot is a mess and nearly impossible to navigate. This was after I had my reservation cancelled without any sort of notification and had to be relocated to this location with a new reservation an hour later. This location was fine, the corporation was notChristopher J.
El cliente no dejó un comentario.april M.
El cliente no dejó un comentario.Hansy R.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.Courtland M.
Very nice and pleasant.Jae L.
El cliente no dejó un comentario.ERIKA P.
It took awhile to get started as the Cargo Van I rented for a one way trip to New England had a faulting "rear door is open" signal and it wasn't open. So they didn't have other one way vans as an option and instead, rented me a 10' truck which was too big for the load I had. The truck was good, but it was not ideal with the small load I had. I paid too much for straps and gas for it. Also look at the packing clothes they give you, the six they gave me in a plastic bag were all damp or WET!! Not a good situation with wooden furniture and cardboard boxes. I didn't realize this until at my destination to load the truck. Very disappointing. So they should have more one way vans available and dry clothes!Judith R.
Location was convenient. However, we were barely able to squeeze our truck onto the driveway when dropping off late at night because so many other trucks had been returned. Not sure what we would have done if we couldn't get it into the driveway.John D.
El cliente no dejó un comentario.Anthony T.
El cliente no dejó un comentario.RACHID H.
El cliente no dejó un comentario.KRIS P.
El cliente no dejó un comentario.Adrian P.
El cliente no dejó un comentario.Jose R.
El cliente no dejó un comentario.Megha T.
It's very clean but the location isn't good and it's to tight to move around vehicle wise.Phoeve H.
El cliente no dejó un comentario.Enesao J.
Band truckDaniel H.
El cliente no dejó un comentario.Hector G.
The 24/7 Truck Share app didn't work at all, both at check-in and at checkout, and as a result we got a $175 bogus cleaning fee because a support person gave us incorrect instructions, and apparently this location doesn't have spare keys to its own vehicles.Tyler R.
El cliente no dejó un comentario.Erica C.
El cliente no dejó un comentario.Mayerlin V.
I would only recommend making parking a bit clearer for individuals dropping their cars off while initially picking up their U-Haul vehicle. Otherwise, everything was solid. The staff, in particular, were friendly and knowledgeable!Katharine C.
Truck hitch light never went off and truck made a ton of weird nosiesCHRISTINE M.
El cliente no dejó un comentario.amin D.
El cliente no dejó un comentario.Cornell H.
Inform the customer where to leave the keys during the drop-off, rather than charging them later.Harsh C.
Everyone was cool. ThanksDaziann R.
El cliente no dejó un comentario.Welinston A.
El cliente no dejó un comentario.Lashawn A.
El cliente no dejó un comentario.Marc C.
Thank you for your assistanceshawn H.
El cliente no dejó un comentario.joanna D.
El cliente no dejó un comentario.MIGUELINA L.
El cliente no dejó un comentario.AMIHAI Z.
El cliente no dejó un comentario.Shihai L.
Great customer service. Facility was neat, truck was cleaned and well maintained. I was very satisfied especially the return procedure when I had to take pictures of the gas gauge, the vehicle and the location to ensure the truck was safely returned after hours. I cleared myself instantly for doing so. GraciasSOLOMON T.
El cliente no dejó un comentario.Gabriel Q.
Did not receive an emaildana D.
El cliente no dejó un comentario.ruslan A.
El cliente no dejó un comentario.Reuben R.
Nothing. Your staff are always very knowledgeable, helpful and service with a smile. For me can you get more moving dolly's.PIERRE E.
The person who helped me was very helpful and friendly.Fred P.
El cliente no dejó un comentario.tara O.
The price goes very high compared to the estimated price.Mohamed K.
El cliente no dejó un comentario.Nabil O.
Poor guy was single-handedly taking care of the entire location for the day. This is as short staffed as it gets. The truck wasn't ready to go for about 30 minutes because the one intended for me was rented out to someone else so he had to pull another one from the lot. The gas gauge was different than printed in the contract so he hold me to take a picture and show when I returned it. Needless to say, the return location had to uphold the contract and couldn't just go off the Jersey City locations improvisation and I had to pay the difference.Manuel C.
El cliente no dejó un comentario.ROCCO L.
El cliente no dejó un comentario.James M.
I hired someone to drive for me a 2 van. All of the sudden the system put me on (no business with uhaul) it was a very stressful day for I had to pay someone to rent for other van I did business with you for many years I always make sure that my balance is zero dollars and zero problem with any vehicle that I rent and I have rent few storage rooms no problem was so ever if uhaul decided to not do business with I will do the same no business with you .no recommendation is well and I will empt my both storage room in few days .I was satisfied with the management crew in this location. by the I will tell my experience to any body that ask me about uhaulMohamed H.
El cliente no dejó un comentario.Daphne T.
This location is AWESOME!!! I rented a 10 inch and had to return for the van. They helped me with no problem! Today I returned the van and Shante was AMAZING with helping me with my drop off location! Shante is at the TONNELLE Ave location in Jersey City!! Go see her today everyone! Very professional!!!Latoya M.
El cliente no dejó un comentario.Nicole P.
El cliente no dejó un comentario.Kevin R.
The staff can be polite and attentive.Dhawal K.
El cliente no dejó un comentario.Vatsal S.
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.Jill G.
Extraordinario servicio al clienteSTMATTHES E.
Dope service. Very happy😇herber n D.
El cliente no dejó un comentario.Daniel L.
El cliente no dejó un comentario.Miguel N.
El cliente no dejó un comentario.Jessica B.
Very pleased with the service.VERA A.
El cliente no dejó un comentario.Harsh P.
El cliente no dejó un comentario.Craig O.
Have better customer service for the next customer. They have Poor attitude and very unprofessional.FELIPE N.
- I saw scratches on the driver's side - I couldn't find a place to park the van when to return the van to the location. NO proper place and no support/guide for parking. Everyone blocked the pathway with their vans.vinaya D.
El cliente no dejó un comentario.Brian R.
Alex was really friendly, helpful and informative!Monica R.
El cliente no dejó un comentario.Alex A.
El cliente no dejó un comentario.Raphael C.
Very nice staff. Helped me load my car and gave me tips on driving a truck since in was my first time.NOAH A.
El cliente no dejó un comentario.BARNABAS A.
El cliente no dejó un comentario.Ahmed M.
El cliente no dejó un comentario.Balein E.
I want to see my total amount due ,Im stilling waitingfederico C.
El cliente no dejó un comentario.Pascal P.
Just a little explain about a how much gas we have to put in the truck. I put more than the average and I don't receive anything back. That's no fear.mariaia P.
El cliente no dejó un comentario.Carl W.
Best service I ever hadJennifer C. | First Impressions
Always had a positive experience with the staff and facilities. ¡Gracias!CURTIS L. | Overall Experience
Alex was super helpful!!!!vincent o. | First Impressions
El cliente no dejó un comentario.George B. | Online Move In
Excellent customer service!Gabriela B. | Overall Experience
El cliente no dejó un comentario.MARQUIS E. | Overall Experience
Amazing staff!Nathan S. | Online Move In
My stay was short. I had no problems at all.Cathy B. | Overall Experience
El cliente no dejó un comentario.BEATRISE B. | Overall Experience
El cliente no dejó un comentario.TOM C. | First Impressions
El cliente no dejó un comentario.Marcia H. | Overall Experience
Great ServiceAntar B. | First Impressions
El cliente no dejó un comentario.Andres G. | Online Move In
El cliente no dejó un comentario.Susan H. | First Impressions
Shante and Champagne rock! Made it super easy to get my move done and those ladies were rocking out in the main office. Uhaul had better be taking care of these ladies because they are EVERYTHING that you need for pristine customer service. Thank you ladies!Bryannah P. | Online Move In
You are to expensive Don’t have discount for handicap clientssonia r. | Overall Experience
my unit was not ready because i could not put the supplied lock on the unit. the alignment was off and had to come back another day. I wasted time and money with this endeavor and would like to be compensated.WYATT B. | Online Move In
El cliente no dejó un comentario.Abdelkader B. | First Impressions
Very good overall experience, although in a funny moment my wife and I were locked out of our storage unit for a while and when we went to the front desk to ask for advice they said they didn't have any way to assist us, not even having a recommended lock cutter/specialist for the area. Besides this, (probably something that doesn't happen often, hopefully) the people were great and a positive experience overall!Joshua C. | Overall Experience
In fact I was extremely shocked when I was given the direction on a piece of paper attached to my receipt to go to the storage facility and l said to myself what a nice and clean facility.Alfred J. | First Impressions
El cliente no dejó un comentario.Timothy T. | Overall Experience
El cliente no dejó un comentario.luis c. | First Impressions
Getting access to the building was a bit confusing - I had to enter my access codes twices on two different pads, and that was not made clear. Also, I had trouble finding my unit - signs with where numbers are located would've been helpflul. But, still an overall good expderience.Luis R. | Online Move In
No commentROCCO L. | First Impressions
It was very apparent that these guys hate their jobsSTEVEN B. | First Impressions
El cliente no dejó un comentario.JENNIFER L. | Overall Experience
El cliente no dejó un comentario.Prakkhar G. | First Impressions
El cliente no dejó un comentario.Melissa A. | First Impressions
El cliente no dejó un comentario.Jeffrey J. | First Impressions
El cliente no dejó un comentario.eva marie f. | First Impressions
Thank you very muchCynthia W. | First Impressions
El cliente no dejó un comentario.juliana r. | Overall Experience
El cliente no dejó un comentario.Gabriela B. | First Impressions
The ceiling in the room was very short.Audrey B. | First Impressions
El cliente no dejó un comentario.Adeline W. | Overall Experience
Shante was amazing. Took the time to really help me out numerous times while I was moving in. Despite having some issues with the 800 number and inaccuracies of marketing from Uhaul, Shante empathized with me and even though they were technically closed she still had a heart and helped me out. I can't thank her enough for her professionalism and seeing me through til I was all done. Thank you!!Jovita F. | First Impressions
El cliente no dejó un comentario.MELISSA A. | Overall Experience
I am Totally Not Happy with my experience this far with the storage unit. I booked a "15 truck for 2days and the storage following and it's been a total nightmare since. I booked online for "Immediate" Access I have not had immediate access yet. Someone has to assist me Every time the last 4 times I was there. Now I'm given a pin number to Access my unit. I first had a pin via online set up. That didn't work. I was given a card. That didn't work. The card was switched. It STILL didn't work. When I left that it was magically working. Returned yesterday and it wasn't accepted. Now I have a pin number again.. when I ask for assistance the staff are not detailed and seems they don't want to help. They are not too friendly nor are there smiles. Everyone spear angry or tired. The ONLY worker who was Awesome and Always smiling , and wear a name tag. is the maintenance worker Gwendolyn who was very helpful assisting me. I nominate her for the BEST employee. I cannot wait till I remove my belongings out of this storage I have to walk up to. It's no telling if I will have access when I arrive. I will Never use the storage online service. Ever. Nor at this facility. I will stick with the truck and motorcycle trailer as I have used in the past. This should be Free use of this storage after booking a truck for 2days and now the ongoing nightmare with this onine storage. I don't know what to expect when I return. I will be sending out a few emails after reading the fine prints this afternoon regarding this Experience. I need to know what am I paying for. And why am I still experiencing an issue which should have immediate access to. It's not being explained nor I being accommodated for this.SHENEEN S. | Online Move In
El cliente no dejó un comentario.MATTIE P. | Overall Experience
Staff, service and location are all great. Champagne helped immensely and everyone at the location was friendly and attentive. The location itself is great with very competitive rates for the area.jakub k. | Overall Experience
The staff was extremely helpful. I've never experienced such helpful and considerate customer service as I did when I was renting the storage unit and returning the equipment and this loctation.Renee C. | First Impressions
El cliente no dejó un comentario.Erica G. | Overall Experience
El cliente no dejó un comentario.JORGELUIS JR O. | First Impressions
El cliente no dejó un comentario.CASI W. | Overall Experience
El cliente no dejó un comentario.MILAD M. | Overall Experience
El cliente no dejó un comentario.Jose G. | Online Move In
El cliente no dejó un comentario.Abdelkader B. | Overall Experience
Great staff excellent serviceSabrina S. | Overall Experience
El cliente no dejó un comentario.ROXANNE B. | Overall Experience
Esta gente no saben tratar a las personas no explican nada y más si no hablan el mismo idioma te lo ponen difícil y no buscan la manera de que entiendas solo quieren dinero y yaYokasta M. | Overall Experience
The helpfulness of the staff at this site was the only redeeming feature of our U-Haul storage rental. For unknown reasons our contract was cancelled and was a nightmare for us. We had to sign up for automatic withdrawal of payments several times. Also, we always had problems accessing our unit via the cryptic sign-in procedures. We always had to ask help at the office. We moved out in frustration.Scott S. | Overall Experience
El cliente no dejó un comentario.Mohamed H. | First Impressions
It was a good experience.Keith S. | Overall Experience
This U-haul is under new management and what was already good got even better. The staff seems happier, more friendly and helpful. The floors were just repolished and look great. The units have always been clean, well lit and climate control is the way to go with storage.LEE P. | Overall Experience
El cliente no dejó un comentario.MARGARITA P. | Overall Experience
El cliente no dejó un comentario.abhishek k. | Overall Experience
El cliente no dejó un comentario.Jack J. | First Impressions
The people that work here are a hit or miss it wasn't the best experience at first . Because it was our first time there and we were kinda left guessing. But eventually they helped out and showed us. It was a very just okay experience.Taeja C. | Overall Experience
El cliente no dejó un comentario.Xinpeng T. | First Impressions
Wanted a 24 hour access storage but evidently to have access you need to pay more, Which was not disclosed before the contract.Akshay K. | Online Move In
El cliente no dejó un comentario.RAGHAV KISHAN S. | First Impressions
El cliente no dejó un comentario.Raul N. | Overall Experience
Inside the storage unit should have light.schrie m. | Overall Experience
The unit itself had a couple of small items left behind from previous occupant and could use a light in the unit, but otherwise no complaints.MARK K. | Overall Experience
El cliente no dejó un comentario.RYANA T. | Overall Experience
Thank You, I had the storage for about 3 yrs, you guys were great and understanding. I recall about a yr ago my storage was about to go on auction and you guys help me I was able to pay the storage up to date I will never forget that, I had my mother personal items, she had passed away, and I was so scared I was going to loose her stuff. Once again thank you for everythingrobert e. | Overall Experience
Great location for anyone moving from Hoboken/Jersey City. Staff was friendly and the 24/7 access is convenient.Kevin K. | First Impressions
The stairs in the facility are my only complaint, it can be very challenging to get large things loaded in and could be inaccessible for some individualsDanelle B. | Online Move In
El cliente no dejó un comentario.Tanya M. | First Impressions
There was no light at the storage. We couldn't see anything. Had to get a flashlight to look inside.Nuemi N. | Overall Experience
El cliente no dejó un comentario.asha h. | Overall Experience
El cliente no dejó un comentario.Tasha P. | First Impressions
Even though I went Friday 8/6/2021 to close it out. We still got charged for it and no one has returned our call or the money reimbursed. The staff seemed helpful and were nice but not happy I got for a storage unit I requested to close.Stefanny R. | Overall Experience
El cliente no dejó un comentario.Laura J. | Online Move In
El cliente no dejó un comentario.GREGORY N. | Overall Experience
The autopsy was not registered and had to call back. Overall bad customer service. Every time I call I have to wait between 10-25mins. The staff were not particularly helpful and the website tries to upsell all the extra materials in lengthy different screens.Luis C. | Overall Experience
El cliente no dejó un comentario.Madi D. | Overall Experience
The manager and staff were very helpful and friendly. I am very happy with the service.Adeline W. | First Impressions
El cliente no dejó un comentario.Jennifer T. | Online Move In
El cliente no dejó un comentario.Cory S. | Overall Experience
El cliente no dejó un comentario.vijayakum j. | Overall Experience
El cliente no dejó un comentario.Jie W. | Overall Experience
Extraordinario servicio al clienteAtonzsha B. | First Impressions
Great service storage should be 24 hours !!CRYSTAL R. | First Impressions
El cliente no dejó un comentario.Priscilla W. | First Impressions
Changed me what was left in my bank account on 5/24/2021 when the bill wasn’t even do yet so put me in negative because of other things still pending and so much moreNick L. | Overall Experience
El cliente no dejó un comentario.Christian T. | First Impressions
Keep up the good workJalel A. | Overall Experience
El cliente no dejó un comentario.Rohan K. | First Impressions
The team overall was excellent and friend and helpful. Great job. I am a uhaul customer for lifeSabrina S. | First Impressions
El cliente no dejó un comentario.Kellie H. | Online Move In
El cliente no dejó un comentario.Jacqueline K. | Overall Experience
El cliente no dejó un comentario.Robert K. | Overall Experience
The customer service I received from Alex was above and beyond and I appreciated it. Thank you again, Alex.LINDA R. | First Impressions
When I first called several weeks ago about moving my storage space, I specifically asked that it be located on ground level with no stairs. I was assured that it would be. That didn't happen. My unit was covered in mouse poop. It was everywhere! I had to throw out all my clothes and many other items. The smell was horrendous.Marta T. | First Impressions
El cliente no dejó un comentario.Felicia G. | First Impressions
El cliente no dejó un comentario.Danielle S. | First Impressions
Storage size could be a bit bigger.Juvenal G. | First Impressions
El cliente no dejó un comentario.diane A. | First Impressions
Good service speaks for itself.damion c. | Overall Experience
Alex to get a raise he's a Firestarter associate to uhaulLAWRENCE C. | First Impressions
Overall a good experience.Nicolas C. | First Impressions
El cliente no dejó un comentario.Kevin S. | Online Move In
I found a ton of rat/mice droppings all over my stored furniture. This was very disappointing and disgusting. I would not recommend this U-Haul location to anyone as a result. Some of my furniture was damaged as a result.MELISSA T. | Overall Experience
The main issue I had was gaining access to my storage unit. The access code that was emailed to me did not and still does not work. The counter staff did not volunteer the access card making me go back and forth and eventually giving it to me. 30 minutes if my time was absolutely wasted in this process.Brenda D. | Online Move In
The clerk did not tell me my storage was on second floor. Another employee informed and there is no elevator to move personal property so I canceled my request. How can you not have an elevator in a storage facility. That makes no sense.Shirley N. | First Impressions
Safe, secure. Exactly what you want.Alexa H. | Overall Experience
It was good. My key card for whatever reason kept not working but Khloe i think is her name with the red hair was awesome always helped me. And when i was having trouble with my ubox whatever she did worked because things was figured out with delivery the box to jersey cityHensley D. | Overall Experience
El cliente no dejó un comentario.Michael M. | Overall Experience
Thank you for secure my belongings and keeping them safe.Derrick K. | Overall Experience
Never knew what the price was constantly changing and staff never knew pricing. Poor customer experience I will never come back or recommend this facility. Poor billing practices no help during Pandemic horrible customer experience. The worst!!Dawn S. | Overall Experience
El cliente no dejó un comentario.Sydney D. | Overall Experience
My card was charged and over drafted when I already moved out the month prior and my swipe card was returned. I don't appreciate this horrible service, especially when I have been using your storage facility for years.jayniece m. | Overall Experience
I've had this storage space for over a year. I frequently went to store & retrieve items without any issues. When I went to empty it out this time there were mouse or rat droppings everywhere! The unit smelled like rodent urine and there were urine stains every where - on the unit floor, my furniture, clothes, on boxes etc. most of my bags were torn through and rodent feces were inside the bags & boxes. I had to throw out so many of my belongings because of this! There wasn't any food stored in my unit either. I reported this to the office and they said they would inform the supervisor and I would receive a call that same afternoon. I'm still waiting!!!RASHEEDAH G. | Overall Experience
El cliente no dejó un comentario.MELISSA A. | First Impressions
The loading and unloading area is a little small. We had to wait a while to get a cart because ppl would grab 2-3 and not unload them immediately. But overall, not badEarlean H. | Online Move In
El cliente no dejó un comentario.David D. | Overall Experience
Good ServiceEFREN B. | Overall Experience
I went in to put something in my storage and my card wouldn't work. I went into the office to let them know I was having issues and all 3 employees looked so bothered because I was asking for help.. All the questions they asked were with such an attitude and my only guess is because I was there around 5:40pm and they close at 6. To my surprise, the guy at the front desk tells me that they can't find my info and that my storage was emptied out.. I was so confused and scared that I had just been robbed somehow.. I asked them how that was possible when I was still receiving invoices and paying monthly and all they said was "I don't know. You must've cancelled" I told him that even if I cancelled, I would have came back for my stuff and he just looked so unbothered by my concern. I insisted they give me access to check my storage to see for myself. When I got there, my belongings were still there LUCKILY. And when I asked for an explanation they couldn't give me one. I had to sign up AGAIN.. give my information AGAIN.. and deal with their attitude for working a few minutes longer. It would be nice to deal with staff that actually care and look like they WANT to be there. I understand mistakes happen but the way the employees handled my situation was extremely unprofessional and made me want to take my business elsewhere.stephany g. | First Impressions
El cliente no dejó un comentario.jacquelin f. | Overall Experience
Thank you very much especially for being available on the Thanksgiving holiday. Happy Holidays to you all and your Families :)Manoj B. | First Impressions
El cliente no dejó un comentario.Natasha E. | Online Move In
This storage facility was well kept and clean. The 10 x 10 unit assigned to me was more than sufficient to house my belongings. This location's staff met my every expectation and for anyone I know moving or looking for storage I would definitely recommend Tonelle to them. Thank-You Rebecca & Gwendolyn for your qualitative service...Tyrone S. | Overall Experience
Half of my stuff in storage was covered in rat droppings. It was a nightmare to go through my things and find droppings all over them. I had to get rid of a lot of my stuff due to that and cleaned every other items that didn't have droppings on it. If you do decide to store things, use heavy duty boxes that lock and leave nothing out of boxesJON F. | Overall Experience
Rebecca was my sunshine in the midst of a chaotic storm. She was very helpful throughout the process and helped to calm my temperament during this time. Watching her train a née employee to assist me and guiding her so gently made me smile as a senior trainer @ my job. Thx for being there RebeccaTyrone S. | First Impressions
Good facilityEFREN B. | First Impressions
Staff was was very helpful and supervisor Accommodated me with 24 hour access So I can box my belongings so I can mail it to Puerto Rico and I really appreciate thatRICHARD S. | Overall Experience
Thank you Uhual. I had rented storage since 2006 until 2020 and must say never had an issue with it, The staff was polite and helpful when need. It was bitter sweet to let go but it was time. I will say if i ever need storage again it will be Uhaul always.FRANCISO P. | Overall Experience
El cliente no dejó un comentario.Sylvia B. | Overall Experience
El cliente no dejó un comentario.VICTOR B. | First Impressions
The staff was very informative and professional. Very accommodatingTiffany D. | First Impressions
El cliente no dejó un comentario.DAVID Q. | Overall Experience
You guys screwed me on the price.MATTHEW W. | Overall Experience
There were times when communication was not good. Also it was hectic. But over all storage at U-Haul for almost two years when I lived in another state was fairSharon H. | Overall Experience
I specifically discussed option on unit location when booking my unit. Upon arrival, I found out they gave me a second floor unit with no elevator or ramp but 10 stairs. Bring a single female moving alone this made my move immensely more diffIcult. If I wasn't promised something on a first floor I would have never rented here. I have moved a lot and this was by far the most difficult. The only good thing about it was Gwendolyn. She went above and beyond to do what she could to improve the situation. She quickly offered to check for other units available (there were none), helped me carry a dolly upstairs so I'd have one on each floor, and helped me bring in my first load. Gwendolyn was very compassionate and helpful, certainly a shining star of UHaul. If possible please find a way to recognize her for her outstanding customer service.RACHEL S. | First Impressions
El cliente no dejó un comentario.RICHARD S. | Overall Experience
El cliente no dejó un comentario.Ashley F. | Overall Experience
El cliente no dejó un comentario.Michael A. | First Impressions
Thank you to all the staffKirk B. | First Impressions
Shamsuddin and the women who was working with him the morning of 6/21/2020 were both incredibly helpful, diligent and friendly. They alleviated a lot of my stress about moving into a storage unit for the first time, and made it an easy process.Ella J. | First Impressions
GREAT STAFF!! The people working here are the best. I cannot say enough about them. They always where friendly with me and went above and beyond to help me. From the manager all the way down the line. Always clean and maintainednapoleon M. | Overall Experience
The customer experience was abysmal. From the moment I entered, the staff treated me like I was a bother. The owner Alisha was a NIGHTMARE, she had a huge attitude whenever I asked her questions, looking at me like I was an idiot for not knowing things that she considered basic. This was my first time renting a storage unit anywhere and I had no clue what to expect. More importantly, I don't work at UHAUL so I expect the staff to be polite and helpful. The person handling my order was new I guess and Alisha was training him, but was video-calling someone the entire time. When I asked that new person questions, he either ignored me or answered while walking away. He handed me a card to swipe at the front desk and did not tell me to hold onto it to access my unit, then he got an attitude with me when I didn't hold onto it. When I asked where to pull up the truck Alisha told me to drive to the end of the lot with an attitude; it turned out I needed to make a right and pull into the garage - again, I DO NOT work for UHAUL and need as much information to accomplish what I am there to do. When we get to the garage, the new staff member just watched us pull up, instead of instructing us to back into the garage - again, directions and guidance are so important. The lack of customer concern was appalling. When we got to our storage unit, it was locked so we were reassigned a new unit. When we asked for an updated contract, Alisha was yelling at us - it was an awful experience. She kept saying, "we're closed" and my husband had to insist before she finally gave us an updated contract. Mind you, had the staff been helpful and politely offered clear directions from the start, we could have gotten done much sooner. Overall all the employees treated us like everything was obvious. Some questions they didn't even have the answer to, but somehow we are supposed to know. The staff acts so recklessly with customers because they know customers trust the UHAUL brand and just need their items faithfully was stored. Alisha especially was so disappointing - her badge says "owner" but she doesn't even behave like a supervisor. The worst part is, the model she sets is what the rest of the staff emulates and it's obvious no one in this location cares about customers. But I have never felt so humiliated by an entire staff of people ever - it felt like a joke they were all in on, it was so embarrassing. UHAUL should seriously consider having someone like Alisha represent their brand as a franchisee or whatever she is.Oluwatosin B. | First Impressions
sean and rebecca were so nice, communicative and fantastic help. theyre both greatJames o. | First Impressions
My only problem with the facility was the mice that apparently came into my storage unit, judging by the leftover mice feces. I suppose I can't expect the staff to be fully able to take care of this problem, since mice would be hiding in other customers' units, but it was annoying. Maybe put some kind of caulk or other barrier at seams on the floor between units, to prevent the mice moving in and out that way?PJ S. | Overall Experience
El cliente no dejó un comentario.LEEA TIAMARIE I. | Overall Experience
Can't say enough nice things about everyone.MERCEDES G. | Overall Experience
The customer service here is the best I've experienced when doing business with U-Haul.Patricia J. | First Impressions
Awesome customer serviceROSARIO R. | Overall Experience
The service was greatApril W. | First Impressions
I received an email stating I was still under the contract for the storage area I rented in October. The clerk never closed the account but it all worked out.corA J. | Overall Experience
Very nice staff and was quick and easy process.Tiana W. | First Impressions
After opening my storage unit, I found that there was an overwhelming amount of mouse droppings. They said that the person across the hall from my unit had food stored in it. Should have warned me!!!john m. | Overall Experience
LiersAndrey M. | First Impressions
The staff was not polite, and I clearly moved out a long while ago but no one recognized it. Just be nicer and more understanding.Bohan C. | Overall Experience
This storage place is infested with rats, and the management doesn't do anything about it. All my stuff got damaged. Would not recommend this place to anyone.elena p. | Overall Experience
NingunoDAVID L. | Overall Experience
Great servicelevi m. | Overall Experience
We rented the truck and storage .We had bad experience and made us more cost while returning and storing item in storage . truck kept in front of storage and cars parked . It costed us more money .Murali K. | First Impressions
Everyone was so helpful! Thank you!Mary B. | First Impressions
Happy customer :)Paola P. | Overall Experience
Not maintained cleanly. Lot of bed bugs and rats. Most of the items got spoiled.polavakkalipala s. | Overall Experience
U-Haul damages all my property been a month since my case was closed I’m still waiting for my claimants check they takes 5-7 days .Rodents ate and pooped into all my belongingsAyana B. | Overall Experience
The manager was very friendly and the staff who helped me was as well.caroline f. | Overall Experience
Was very satisfied with the service will comeback when needed. Graciasjorge v. | Overall Experience
I really appreciate the service with u haul everything was excellent thank you’ll so much 👍👍👍👍Lateche J. | First Impressions
Thank you for the quick service. In a time when the world is moving at a pace that is fast. I was able to get in and out without hassle. Again Thank You.DAVID L. | First Impressions
My two mths storage with this facility has been uneventful ,i wil recomend them for all of your moving needs.. the service is greatvenus b. | Overall Experience
good service and very friendly employeesgiselle r. | First Impressions
ExcelenteRYAN D. | Overall Experience
Staff really so aggressive and dealing with customers so bad Unless they get paid for customers this so badAMRO M G. | Overall Experience
Helpful staffShawn B. | Reservación
Great facility just wished it was open a little later due to the traffic getting there.Robinson D. | Overall Experience
Really cleaned and friendlyIris C. | Overall Experience
The staff responded to all my requests in a timely manner.Arseny E. | Overall Experience
I want to thank the staff at this facility for all of their help in allowing me to a accomplish my move on time. HAPPY NEW YEAR..venus b. | First Impressions
Good jobRobert P. | Overall Experience
Mr. Nelson is an awesome supervisor. He has a BIG heart. I am truly grateful for his help n exceptional professionalism. THANK U FROM THE OF MY HEART!!!!! U were truly a blessing Sir.tracey D. | First Impressions
Great Customer ServiceDouglas H. | First Impressions
Since July, you owe me a months rental. Manager knows about it and still has not refunded I was called yesterday stating I was 8 days late after I had vacated the unit on the 31. In July I was chargeVANESSA M. | Overall Experience
The U haul company from hot spring Arkansas ... almost made me loose my car , when moving back to New Jersey I called U Haul they stated they would get in touch with me never did.mary c. | Overall Experience
Just keep up with the great work .Aaron J. | Overall Experience
Good experienceoluwadamilaer a. | Reservación
Charged me a late fee even though I checked my account and it showed a zero balance? I called and emailed to get it reversed and was never responded to. Also, I moved out early but still charged full.Justin B. | Overall Experience
Given the price, the service provided is good.Chen F. | Overall Experience
NO SALE/MOVE-I HAD MY STORAGE UNIT SINCE 1/16. I WAS PAYING $93.50 evry mth I PAID EXTRA 2 CHG THE DATE I NEVER MISSED A MTH THEN I GET A LTR W/OUTRGS AMT SELLING MY UNIT MY LOCK REMOVE I SENT $300PD!MILDRED W. | Overall Experience
Like you can see I use you guys all the time, my last time is the last time I will use you, what a HORRIBLE service, no where to park the car, and the people that work there looks like they hate lifealex l. | Reservación
No bad at all. If only the height was a little higher. Like the North Bergen location one.JOSEPH M. | Overall Experience
When I pulled the van out I reminded the girl that the van did not have a full tank. She said " its should be on 3/8and I said yes. She said return it on 3/8" well I returned it with moreCarlos C. | Reservación
Getting moved in was a breeze. Very friendly service and tour, and the facilities are clean and easy to access. Moving out was also painless, and I can't speak highly enough of the friendly service.ERIC B. | Overall Experience
Great people to do business with from st to finish. Thank you for the service and wonderful staff.Robert J. | Overall Experience
GraciasWILLIAM L. | Overall Experience
As long as nelson is employed with uhaul you will always have my business. He is an excellent worker and knows what he is doing. He is always willing to help with the customer needs.NEGRITA M. | Overall Experience
Great experience, would highly recommend!Evan C. | Overall Experience
Excellent service during my ten years of renting.MICHAEL W H. | Overall Experience
Everything was good, the only negative is this one man who works as a staff. He talks down on everyone and very whiny in tone. He has very poor customer service skills.erik s. | Overall Experience
Servicios adicionales en esta ubicación
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