The people behind the scenes sent me to the wrong location. There was no one-way 10 foot trucks there. The folks at 5630 Phillips Hwy were nice. It was not their fault. They found a vehicle for me at the 103rd St. location. The people there were very nice and professional. I had to stop somewhere and wash windshield and mirrors so I could see. Geezeâ€¦LENROE H.
Customer Reviews for U-Haul Moving & Storage of Jacksonville Heights
Jacksonville, FL 32210
(W of Shindler next to Deerpointe)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Easy to pick up, easy to drop off, equipment worked well for me... but the trailer had a bunch of dirt in the bed and some trash that I cleaned out before I used it.Shawn N.
My experience was not long, I made a reservation over the phone prior, I went the next morning an was out of there within 15 minutesâ€¦ I just wish I could have gotten a trailer a little closer to my home, good job overallRONALD L.
El cliente no dejó un comentario.kamela W.
excellent customer service. Thanks!MICHELLE J.
Great experience 🙂WALTER L. | Overall Experience
El cliente no dejó un comentario.mijaris L.
El cliente no dejó un comentario.Abneris G.
El cliente no dejó un comentario.Juan F.
Excellent customer service!Dawn B.
I was very blunt when I requested a newer model of a vehicle the vehicle I received was old dirty. If they did not have what I was looking for they should explain that to meLARRY B.
El cliente no dejó un comentario.Chris C.
El cliente no dejó un comentario.David C.
great job guysAung L.
Quick and professional. Thanksmichael H.
I've used U-haul on several occasions but this is the 1st time I've had my picture taken during the rental process. If this is policy then it needs to be at every location. I was told it's for Vans and Pick-ups, post this new process on the web-site. If this is not a Corporate policy then it need to posted on franchise websites.Dwayne B.
This location always has fast and courteous service!TERRANCE D.
The staff at this location was very knowledgeable and understanding. I enjoyed every moment while visiting. My truck gave me a problem but that was after I moved everything. So that really wasn't a problem, because I was on the way back to return it. Customer service was very great knowledgeable as well. When I called them about the truck situation. Thanks U-Haul.Tawanda M.
El cliente no dejó un comentario.Barbara S. | Overall Experience
El cliente no dejó un comentario.Barbara S.
El cliente no dejó un comentario.GLENN C.
I was lied to when I reserved the equipment, I was told a Uhaul employee would load my vehicle on the auto transport. They refused and, in loading it MYSELF, I fell and broke my ankle in 7 places. I have been in the hospital and in therapy for 9 WEEKS now.darl L.
Excellent customer service and available equipment on short notice. GraciasYVETTE G.
El cliente no dejó un comentario.Michael S.
Everyone was helpful and polite. And the equipment was well kept. ¡Gracias!Matthew D.
Be totally honest about the cost if all of the rental equipment as well as the miles. My problem is..I was over charged for millage. When I calculated everything it should have been a total of 64 miles, but instead, I was charged for 90 miles.BARBARA B.
El cliente no dejó un comentario.TANISHA W. | Overall Experience
El cliente no dejó un comentario.quintasia l. | First Impressions
Thank you for your help.Patricia P.
El cliente no dejó un comentario.denise D.
El cliente no dejó un comentario.Antonio C.
Truck was blocked in, keys were no in box at poi uphad to wait until business opened to resolve issue. May be have an after hours WiFi; reception and app responsive time took me 15 min because standing between the building and equipment return line the app would not load! Have a link for forgotten items when returning equipment. Don't offer 8 am pick up on Sundays if this location won't open until 9; it was a bad experience. closing staff chaulked it up to over run with business and poorly staffed.Kristina R.
Amazing customer service. They were very helpful and informative. Out of my entire experience I wish I could have started and ended hereJamiah P.
El cliente no dejó un comentario.Cynthia T.
El cliente no dejó un comentario.LISSETTE V.
Everything was great.Ronald Y.
Friendly and helpfulAnita H.
Really don't have any negative comments just wanted to tell Kyle thank you again for everything you did keep doing what you're doing you're doing a great job at it and I will be definitely back to see you soonbryan R.
El cliente no dejó un comentario.KIMBERLY D. | Online Move In
El cliente no dejó un comentario.Karen T.
No suggested improvement at this time.frederick B.
El cliente no dejó un comentario.Shane W.
The AC would not blow through the vents.JALEXZA M.
Not a thing. The experience was great!jacqui R.
El cliente no dejó un comentario.Ester G.
El cliente no dejó un comentario.MARGARITA B.
El cliente no dejó un comentario.david M.
El cliente no dejó un comentario.Calnorito A.
El cliente no dejó un comentario.Sean M.
I rented a 26' truck and it had multiple signs of visible damage on the exterior (which had been marked) but the interior was just as poor, the lining to the cab roof was failing apart/down, the steering wheel looked like someone chew a piece of it. I realize that these vehicles get used and abused, and I have rented a van, a 10' and this one within the last month and this one was the worst. I do want to say the person that helped me at the store was very friendly and trying to get everything taken care of when he was the only one in the shop in the morning.Barbara B.
El cliente no dejó un comentario.ANGELA H.
El cliente no dejó un comentario.PATRICIA G.
Staff was friendly and very helpfulANGELA H.
El cliente no dejó un comentario.Arnold S.
El cliente no dejó un comentario.kenneth E.
El cliente no dejó un comentario.Thomas T.
Everything was excellentAdira B.
El cliente no dejó un comentario.Lee T.
Great customer service doing visit in the store.Barbara S. | First Impressions
El cliente no dejó un comentario.Lynn G.
Great customer service, staff was wonderful.Keisha T. | First Impressions
El cliente no dejó un comentario.CARY V. | Overall Experience
El cliente no dejó un comentario.Cary Mitchelle V.
CSR was courteous and made sure equipment was hooked to the vehicle correctly.craig J.
El cliente no dejó un comentario.Kimberly C. | Overall Experience
The location is great and close the where I needed to be. The only thing was that at the pick up location they gave me the wrong transport.Josette S.
Kyle was very helpful and informative. Wonderful asset to the company.Kierra P.
I called the location twice to extend my rental. The first time I got no response and it eventually kicked me out, the second time it took over 15 minutes but did not get a staff at the Jacksonville office location but a representative from out of the area. A bit disappointed as I had an immediate need. Thanks, Luis LopezLuis L.
El cliente no dejó un comentario.Carmen M.
my reservation said friday july 29th, but I got charged $70 for an extra day. Would like to hear back on that. Or I'll call tomorrow, I'm exhausted from the move, any help you can provide on the $70 charge would help me. GraciasNancy Y.
Friendly and professionalJoan F.
The guy who took my U-Haul off my truck so that I was crying and was very niceCarrie R.
El cliente no dejó un comentario.Robert M.
Thanks made the move painless and fastChristena L. | First Impressions
El cliente no dejó un comentario.Nicomede E. | Overall Experience
El cliente no dejó un comentario.Donald P.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.Robert T.
El cliente no dejó un comentario.Stephen H.
The service was excellent keep doing what your doing!Roshawn S.
El cliente no dejó un comentario.Kenneth G.
El cliente no dejó un comentario.Kenneth G.
El cliente no dejó un comentario.jason D.
El cliente no dejó un comentario.Edwin E S.
Best climate control storage we have ever rented on storage facilities! Alway's spotless clean and polished floors. They do very good job maintaining climate control in hot humid Florida weather.John C. | First Impressions
El cliente no dejó un comentario.Yolanda M.
Some of my furniture was damaged due to the rain coming through the truck.Constance V.
The trailer was old and. Dilapidated. Many of the time down points were broken or missing. The employees were excellent in getting me in and out, and trying to remedy the problem.Charles H.
I complained about returning the equipment early but received no compensation and they remained professional and helpful. In the future, I will rent for a day and extend if needed, rather than rent for 3 days and return equipment early. UHAUL has everything needed including professional friendly staff to assist. I couldn't have done it without them! Overall experience with this UHAUL Rental Pick Up Location at 9422 103rd St Jacksonville Florida, 5 STARKathryn M.
El cliente no dejó un comentario.CARY V. | First Impressions
El cliente no dejó un comentario.fenique m. | Overall Experience
El cliente no dejó un comentario.Tyler M. | Overall Experience
El cliente no dejó un comentario.Raymond B. | Overall Experience
El cliente no dejó un comentario.Les R.
El cliente no dejó un comentario.carmelo C.
El cliente no dejó un comentario.Beverly H.
El cliente no dejó un comentario.Teresa P.
El cliente no dejó un comentario.jacob W.
El cliente no dejó un comentario.Vely C.
El cliente no dejó un comentario.Shantell P.
El cliente no dejó un comentario.Grant H.
Over priced and when i did the check list threw the app they said i didnt do it spent way to much money and they claimed i drove over 100miles in one day of having it would not recommenddavarrius H.
El cliente no dejó un comentario.Johnathan V.
El cliente no dejó un comentario.leslie B.
El cliente no dejó un comentario.Jenna G.
very clean and great servicemichael W.
El cliente no dejó un comentario.Alexander M.
Although my stuff got solded Mr Kyle was Awesome...I Really respect himApril R. | Overall Experience
Too far from my destination..added extra miles to end of tripvincent C.
Very Helpful and friendly staffjustin L.
The Crew worked around my crazy schedule for pickup and were very accommodating.justin L.
Excellent service!!!janice w. | First Impressions
El cliente no dejó un comentario.Daphne M. | First Impressions
U Haul should load vehicles on the auto transports. I was told they WOULD when I reserved the equipment but they refused and I am now in a hospital with a compound fracture in my right leg from falling off their equipment.darl L.
El cliente no dejó un comentario.Eugene R.
El cliente no dejó un comentario.darlene s. | Overall Experience
El cliente no dejó un comentario.Reagan J. | First Impressions
El cliente no dejó un comentario.Emilio P.
Attention to detail; the associate misspelled my last name on the contract. Also, when I had a light kit issue for my trailer (which should have been checked out upon installation hitch tech previously), which added a few hours delay to my checkout (had to go to a different HitchPro location to repair the light kit (Jamal Haddad at the Normandy Blvd store in Jacksonville along with Robin and Christopher did an excellent job) and had to return to the original store since the trailer was already dispatched. Upon my arrival to Sarasota, there was an additional charge of $13.00) which was adjusted and waived by the Sarasota (South Tamiami Trail) supervisor.Thomas L.
El cliente no dejó un comentario.johnny j. | Overall Experience
El cliente no dejó un comentario.MELVIN J.
El cliente no dejó un comentario.JENNIFER T. | Overall Experience
Staff was excellent eachbtime we visited (vidited 3-4 times overs 3-4 month period). The only thing I wish was that UHaul would allow a one time prorate on storage units. For example, if I am going to vacate the storage unit partly through the month it could be prorated as long as I give 2 week notice. Just a thought.joe k. | Overall Experience
Wonderful staff right facility very clean highly recommendAnthony R. | Overall Experience
El cliente no dejó un comentario.Andre C. | Overall Experience
El cliente no dejó un comentario.Janice D. | Overall Experience
El cliente no dejó un comentario.Donald B. | First Impressions
Kyle butler is by far one of the most professional and caring employees I've encountered at a uhaul facility. He went above and beyond to ensure a quality and memorable experience while using these services. Would recommend this location to any and everyone. Thank you for all you do.Kaylie C. | Overall Experience
El cliente no dejó un comentario.kesley m. | Overall Experience
Great service, very nice looking facility.Anthony R. | First Impressions
El cliente no dejó un comentario.Erica O. | First Impressions
El cliente no dejó un comentario.Jessica C. | First Impressions
BuenoRaymond B. | First Impressions
Staff is extremely helpful.Edwin L. | First Impressions
Excellent management and staff!THOMAS W. | Overall Experience
El cliente no dejó un comentario.JOHNNIE M. | Overall Experience
This U-Haul location is the best maintained and cleanest location I've dealt with. I would hope you will recognize your Management and Staff for this or this survey is for nothing.THOMAS W. | First Impressions
Thank you for all your helpKenneth N. | Overall Experience
El cliente no dejó un comentario.MICHAEL G. | First Impressions
I love how easily accessible it is.BARBARA B. | First Impressions
El cliente no dejó un comentario.Jonan S. | Overall Experience
Very helpful, polite, & friendly.Cameron H. | First Impressions
You guys always go above and beyond especially KyleTINA G. | Online Move In
Love to work with people at U-Haul at a 103rd. Everything was smooth. The staff was wonderful and demonstrate a friendly environment. Kyle and Jason are amazing. They are very carrying. I will work with them in the future again. The storage unit is clean.maria g. | Overall Experience
Kyle was very helpful and pleasant each and every time all the staff were but he helped me most overall everything was beyond my expectations thank youAlicia L. | Overall Experience
El cliente no dejó un comentario.leroy j. | Overall Experience
El cliente no dejó un comentario.Betty B. | First Impressions
El cliente no dejó un comentario.Gabriel J. | Online Move In
El cliente no dejó un comentario.RENAYLE W. | Overall Experience
Good people inside Megan was greatTodd H. | First Impressions
El cliente no dejó un comentario.Annette W. | Overall Experience
Jessica was very helpful and professional in assisting me with my storage unit. She is truly a great asset to the Uhaul family!Angel P. | First Impressions
Thank you for all your helpKenneth N. | First Impressions
Great service.WILLIAM J. | Overall Experience
Great placeWILLIAM J. | First Impressions
Was a little frustrated cuz I had a reservation for a 10x10 climate controlled storage unit but when I got there I didn't have a reservation. Fortunately a lady who had went in the day before was returning a storage unit she had only had for 24 hours. I was frustrated due to the fact I've been trying to get a climate controlled storage unit here since May and was on a waiting list to be called. Kyle help me reserve two 5x10s but when he called me to see if I was still coming in on the 26th he happened to have a 10x10 so we put the reservation on that. But when I went in my reservation was gone. But it worked out in the end cuz I ended up getting the one the lady was returning. But I was told that someone may have taken a reservation off my name and gave the storage to that other lady which really upset me. Especially since I've been in every month trying to see if you guys had a 10x15 or 10x10SHEILAH H. | First Impressions
El cliente no dejó un comentario.christie c. | Overall Experience
I am a return customer for a reason..Good service and knowledgable staff...Robert L. | First Impressions
Mr Butler was great. Great customer service. Great experience.ERRICK P. | First Impressions
El cliente no dejó un comentario.Byron H. | Online Move In
When I began storing there in 2016 I received a military discount. When I upgraded to a larger unit which was twice the price with no broken time in between, I could no longer get the discount. What's up with that?Gregg G. | Overall Experience
El cliente no dejó un comentario.Henry S. | First Impressions
El cliente no dejó un comentario.Katrell M. | Overall Experience
This was the worse experience in my life because I explained everything to the person over the phone about the size of the truck I had and needed space to fit everything in but they gave me a 10x10x11 storage space to fit a 26' truck full of materials. I immediately told that it wasn't big enough but they had no more storage available so had to drive to a different location which was not climate control, I ended up having to store my belonging in two different storage. It was a nightmare and will never use uhaul again!Duvil S. | First Impressions
I didn't use my entire last month of storage and feel like I should be reimbursed for the days I did not use . Other than that my experience was great .Breyana R. | Overall Experience
The 24hr never worked so I cancer it aft 3 months The price was higher then othersrichard w. | Overall Experience
El cliente no dejó un comentario.james s. | Overall Experience
Everyone was courteous and professional!!!John B. | First Impressions
El cliente no dejó un comentario.Rosemary W. | Overall Experience
El cliente no dejó un comentario.Shericka B. | Overall Experience
El cliente no dejó un comentario.Dana J. | First Impressions
Kyle Butler was really amazing he went above and beyond to help me and also took time to look into it matter that I had a year ago and help me with getting a storage at an affordable rate and a truck thanks Kyle you’re the bestTERRI L. | First Impressions
El cliente no dejó un comentario.patti t. | Overall Experience
Overall Satisfied. ProfessionalFREDERICK S. | Overall Experience
They were friendly and it's was the best experience ever. They where very helpful and helped us with a lot loved themCHERLYN M. | First Impressions
El cliente no dejó un comentario.ORESTES L. | Overall Experience
El cliente no dejó un comentario.Luis S. | Overall Experience
El cliente no dejó un comentario.JESSICA T. | Overall Experience
Kyle the owner helped us and walked us through the facility. Compared to other storage facilities we looked at this was by far the best.Van V. | First Impressions
The store manager, Kyle was awesome and so was the rest of his staff at this location. Kyle was extremely pleasant and Always made me feel appreciated and welcome. The only issue I had was U-haul No longer offering a Military Discount to Active duty and Retired Military. I was very disappointed to here that this discount was no longer offered. But Kyle's awesome service and professionalism made up for this service no longer being offered . TONY USMC RetiredRotondo Y. | Overall Experience
I love renting from Uhaul all around thanksEric B. | Online Move In
OkRosemary W. | First Impressions
El cliente no dejó un comentario.Brian W. | First Impressions
El cliente no dejó un comentario.Bobie J. | Overall Experience
El cliente no dejó un comentario.damian h. | Overall Experience
El cliente no dejó un comentario.ANGELIA E. | Overall Experience
I cannot express how these gentlemen were exceptional! So helpful and kind. If I ever need U-Haul again, I know where I'm going! The customer service is off the charts!RITA JEAN D. | Overall Experience
kyle is awesomeMELISSA V. | Overall Experience
Kyle is the BEST!! Goes above & beyond to help his customers! Will definitely return if I ever need too!Bobbie S. | Overall Experience
El cliente no dejó un comentario.veronica N. | Overall Experience
El cliente no dejó un comentario.Joshua S. | Overall Experience
The staff, especially manager Kyle was always friendly and very professional. They took care of me during my use of the Uhaul facilities. Great business experience.loneryl m. | Overall Experience
Everything was great from the hours to the truck handling to the storage to the staff. Kyle went above and beyond for me and made this experience very relaxing for me.CARLOS S. | First Impressions
What a great experience, I want to give a huge thanks to this facility. It was the cleanest storage facility I have ever encountered and the staff was amazing. Kyle went above and beyond to ensure we were happy with everything... Thank you, You guys rock!Ryan L. | Overall Experience
El cliente no dejó un comentario.Antonia Z. | Overall Experience
Outstanding service... Utah to San Diego to Jacksonville over seven days...2,600 miles... everything worked perfect.. Great job!!! GGary J. | First Impressions
Very Professional!Edward R. | First Impressions
El cliente no dejó un comentario.shaquana h. | Overall Experience
El cliente no dejó un comentario.Brian W. | Overall Experience
El cliente no dejó un comentario.RICHARD T. | Overall Experience
El cliente no dejó un comentario.Michael w. | Overall Experience
Always curteous and helpfullcarolyn a. | Overall Experience
El cliente no dejó un comentario.Destine M. | Overall Experience
El cliente no dejó un comentario.Stephanie B. | Overall Experience
El cliente no dejó un comentario.Mareco W. | Overall Experience
El cliente no dejó un comentario.Don M. | Overall Experience
El cliente no dejó un comentario.Neal G. | Overall Experience
Had an issue with this last rental but it was resolved to my satisfaction by Kyle the Manager.Richard D. | Overall Experience
El personal kiler fue muy amable en atendermekristell s. | First Impressions
El cliente no dejó un comentario.Tommy B. | Overall Experience
El cliente no dejó un comentario.tanya w. | Overall Experience
The manager Kyle was very friendly and helpful explain that I can pay my bill online on the U-Haul website. Show me how to pay a little extra that way I can schedule my payments around what's going to benefit me and help me the most thank youDAVID W. | Overall Experience
mr.kyle was helpful and professional as well. He is the type of employee that will make you feel like you are the only person(besides the other customers) let's you feel and know he cares and very experience. Thank you Mr. Kyle&God BlessJerry j. | First Impressions
Agradecida por el trato tan especial y su atención. Si los vuelvo a necesitar no dudaría en usar ese centro de almacenamiento! Muchas gracias!Nancy R. | Overall Experience
El cliente no dejó un comentario.JODY M. | First Impressions
My experience with this particular location has been a part of my life that I will never forget. Kyle Butler has provided me with the highest customer service I've ever received in any industry and I truly believe that his value is immeasurable. As a store/general manager, his potential is limitless. He has the unpost care and consideration for his clients. His experience with U-Haul's protocol and operations offers him a bulletproof photographic memory. His dedication allows him to remember and recall the most important important parts of any conversation, even up to the individual habits of clientele. His resilience allows him to be poised and effortless in his work because thought I've dealt with him for nearly 2 years, I never once saw him down or bothered. I could only imagine what obstacles he has faced regarding his responsibilities while yet still providing A1 service. I'd like to thank U-Haul and their staff for allowing such a great, outstanding, brilliant and sharp human to be a pivotal part of their operation and I'd also like to advise that if Kyle where to become part of your regional operations, he could groom more brilliant individuals to be more like him (truly outstanding). Thxben d. | Overall Experience
El cliente no dejó un comentario.Johnny S. | Overall Experience
El cliente no dejó un comentario.Otilia B. | Overall Experience
Kyle was amazing, friendly and efficient. He went above and beyond my expectations. I would recommend this location to anyone looking for great customer Service.Melissa B. | First Impressions