El cliente no dejó un comentario.Jack H.
Customer Reviews for U-Haul Moving & Storage of Jacksonville Heights
Jacksonville, FL 32210
(W of Shindler next to Deerpointe)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer service was greatLAWANDA J. | First Impressions
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Joel M.
Military or law enforcement, police Government discount.Dwight S.
Great customer service at this location from both reps on dutyFernando T.
Mr Kyle was always there to help us and check things out if we needed him to we appreciate all his help. His customer service goes above and beyond what is expected that's hard to find these days.Maria J. | Overall Experience
El cliente no dejó un comentario.Liviu P.
El cliente no dejó un comentario.Jeffrey H. | Overall Experience
El cliente no dejó un comentario.Scott M.
El cliente no dejó un comentario.albin B.
GraciasDarran H. | Overall Experience
El cliente no dejó un comentario.karin L.
El cliente no dejó un comentario.JARED B.
El cliente no dejó un comentario.A'LEXIS J.
I wish if they have access 24/7 for free!!YASIR A. | First Impressions
El cliente no dejó un comentario.Ethel K. | Overall Experience
El cliente no dejó un comentario.henry O.
El cliente no dejó un comentario.TAWAIN S.
There's not much to do. The employees on pick up and drop off day were outstanding. They acknowledged all customers waiting to be assisted. The store was clean and well stocked. The vehicle was very clean. The gas that was in the vehicle was accurately documented. I have visited a lot of good locations while renting from UHaul, but this one by far was the most professional. It was worth the switch from the location that I normally rent from. And nothing too bad on their part. It looks as if I found a new favorite to rent from. In dact I have already booked for 2 Dec at 10 sharp. See you then and, "Thank you all for the experience"!PERCY W.
Nothing. You are doing a great job 😃😃joanne J.
Awesome customer service! Helped me during a very difficult move!tina H.
I am very pleased with my overall experience!Raymond C.
The location was closed with the open sign turned on. When the lady go outside I can talk with her and ask her about my reservation. She was unhappy and frustrated. Finally she give me my truck, they don't have a dolly car I needed, the truck smell like rat died, and have a flat right rear tire. Very disappointed.Sonia R.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.Travis D. | Overall Experience
This truck has the worst suspension I have ever had the displeasure of driving. I have driven many 26' budget trucks that had much better fuel economy and suspension and to top it off we had to smell fuel/exhaust fumes the entire 1.25 hour trip. This storeBenjamin P.
They tried to pin a defect on the truck to my account 300.00 dollars they wanted me to payDeana M.
Just Wow, excellent service and superb customer service and support!sylvia G.
I'm not sure, this location is always great when I come here 😊Johnny E.
100% satisfied with the experience.Lydia W.
El cliente no dejó un comentario.Abdiel P.
The associates at this location were great to work with! They kept me in the loop the whole time regarding my hitch install appt. We had to reschedule twice, and Kyle was very accommodating, friendly, and professional the entire time. I want to thank him for that and Meagan for the actual install. She was very friendly on the phone when informing me of my vehicle being ready, as well as in store when I picked it up. Once the actual appt took place, it was easygoing and very timely. Would definitely recommend this location!Tammie K.
Keep up the good jobreynaldo L.
I rarely visited my storage unit in the 6 years I had it. When I did visit, most of the staff was friendly and helpful. The lighting by my unit was poor; there was not a string in my unit to turn on the light. A dumpster would be helpful to discard items. Overall I was satisfied with my unit.Alberta H. | Overall Experience
Excellent pros working hereTheresa M.
You can start by having the equipment that was reserved a month in advance and not wait until the last minute to tell me not only will you not have the equipment I RESERVED ( someone might need to look up the meaning of the word) but also sent to another location an extra 15 miles out of the way.Sara B.
This location manager and staff was the best I ever experienced in all my years of using uhaul. From here on out this will be the only uhaul location I will go to. Thanks Jacksonville Heights management and team you guys were awesomeTamisha J. | Overall Experience
El cliente no dejó un comentario.Jack W.
El cliente no dejó un comentario.Danny M.
The staff was very helpful and very nice to work with I recommend this location to everyone in Jacksonville thank you staffJean S. | Overall Experience
Very quick and friendly customer service.Daniela M.
Customer service was great. Nice workers got me in and out quick no hassle.Bryana B.
El cliente no dejó un comentario.Ronel L.
El cliente no dejó un comentario.angel H.
El cliente no dejó un comentario.Jason H.
The worker was not knowledgeable in the pick up procedure and prices were not what i was told they would be initially.GAUGE T.
Everything went well and service was quick.Kay C.
I did not catch his name but the young man that assisted us with the return was wonderful. Very friendly, knowledgeable and made the experience positive.Elizabeth W.
Give out free drinks lolChris B.
El cliente no dejó un comentario.Bobbie O.
El cliente no dejó un comentario.Sharon M.
El cliente no dejó un comentario.GREGORY J.
El cliente no dejó un comentario.Jasmin A. | Overall Experience
El cliente no dejó un comentario.Eric K. | Overall Experience
It would be nice to have a U-Haul truck that for once has a steering wheel that doesn't have to be off-center to have the truck go straight. Also, this truck was impressive because the Brakes and Wheel felt hard and you could hear the power steering struggling when turning. It's probably best that the truck I drove is retired and just off the road. This is going to be the biggest reason I never rent a U-Haul truck for any sort of long-distance trip. City runs will be fine as they're dirt cheap however if I'm taking it onto the interstate I'm obviously having a death wish.walker W.
El cliente no dejó un comentario.Christopher W.
El cliente no dejó un comentario.Errol G. | First Impressions
Remember to dry the inside of the cabin after washing.Sean B.
El cliente no dejó un comentario.Peter B.
Service was prompt and employee was very knowledgeablePaul D.
El cliente no dejó un comentario.James B.
Actually have a manager call and take my concerns seriously I had a truck that smelled like a used ashtray at closing time of a bar. I had a leak in the truck filed a claim and still no one has bother to email or call me. The worker said she would put my account on hold till the manager spoke with me nope just charged me more. I really hope I never use uhaul again since this is what you consider customer service.thomas R.
They did a great jobâ€¦.no recommendations for improvement.Paul R.
El cliente no dejó un comentario.Travis D. | Online Move In
The people behind the scenes sent me to the wrong location. There was no one-way 10 foot trucks there. The folks at 5630 Phillips Hwy were nice. It was not their fault. They found a vehicle for me at the 103rd St. location. The people there were very nice and professional. I had to stop somewhere and wash windshield and mirrors so I could see. Geezeâ€¦LENROE H.
Easy to pick up, easy to drop off, equipment worked well for me... but the trailer had a bunch of dirt in the bed and some trash that I cleaned out before I used it.Shawn N.
My experience was not long, I made a reservation over the phone prior, I went the next morning an was out of there within 15 minutesâ€¦ I just wish I could have gotten a trailer a little closer to my home, good job overallRONALD L.
El cliente no dejó un comentario.kamela W.
excellent customer service. Thanks!MICHELLE J.
Great experience 🙂WALTER L. | Overall Experience
El cliente no dejó un comentario.mijaris L.
El cliente no dejó un comentario.Abneris G.
El cliente no dejó un comentario.Juan F.
Excellent customer service!Dawn B.
I was very blunt when I requested a newer model of a vehicle the vehicle I received was old dirty. If they did not have what I was looking for they should explain that to meLARRY B.
El cliente no dejó un comentario.Chris C.
El cliente no dejó un comentario.David C.
great job guysAung L.
Quick and professional. Thanksmichael H.
I've used U-haul on several occasions but this is the 1st time I've had my picture taken during the rental process. If this is policy then it needs to be at every location. I was told it's for Vans and Pick-ups, post this new process on the web-site. If this is not a Corporate policy then it need to posted on franchise websites.Dwayne B.
This location always has fast and courteous service!TERRANCE D.
The staff at this location was very knowledgeable and understanding. I enjoyed every moment while visiting. My truck gave me a problem but that was after I moved everything. So that really wasn't a problem, because I was on the way back to return it. Customer service was very great knowledgeable as well. When I called them about the truck situation. Thanks U-Haul.Tawanda M.
El cliente no dejó un comentario.Barbara S. | Overall Experience
El cliente no dejó un comentario.Barbara S.
El cliente no dejó un comentario.GLENN C.
I was lied to when I reserved the equipment, I was told a Uhaul employee would load my vehicle on the auto transport. They refused and, in loading it MYSELF, I fell and broke my ankle in 7 places. I have been in the hospital and in therapy for 9 WEEKS now.darl L.
Excellent customer service and available equipment on short notice. GraciasYVETTE G.
El cliente no dejó un comentario.Michael S.
Everyone was helpful and polite. And the equipment was well kept. ¡Gracias!Matthew D.
Be totally honest about the cost if all of the rental equipment as well as the miles. My problem is..I was over charged for millage. When I calculated everything it should have been a total of 64 miles, but instead, I was charged for 90 miles.BARBARA B.
El cliente no dejó un comentario.TANISHA W. | Overall Experience
El cliente no dejó un comentario.quintasia l. | First Impressions
Thank you for your help.Patricia P.
El cliente no dejó un comentario.denise D.
El cliente no dejó un comentario.Antonio C.
Truck was blocked in, keys were no in box at poi uphad to wait until business opened to resolve issue. May be have an after hours WiFi; reception and app responsive time took me 15 min because standing between the building and equipment return line the app would not load! Have a link for forgotten items when returning equipment. Don't offer 8 am pick up on Sundays if this location won't open until 9; it was a bad experience. closing staff chaulked it up to over run with business and poorly staffed.Kristina R.
Amazing customer service. They were very helpful and informative. Out of my entire experience I wish I could have started and ended hereJamiah P.
El cliente no dejó un comentario.Cynthia T.
El cliente no dejó un comentario.LISSETTE V.
Everything was great.Ronald Y.
Friendly and helpfulAnita H.
Really don't have any negative comments just wanted to tell Kyle thank you again for everything you did keep doing what you're doing you're doing a great job at it and I will be definitely back to see you soonbryan R.
El cliente no dejó un comentario.KIMBERLY D. | Online Move In
El cliente no dejó un comentario.Karen T.
No suggested improvement at this time.frederick B.
El cliente no dejó un comentario.Shane W.
The AC would not blow through the vents.JALEXZA M.
Not a thing. The experience was great!jacqui R.
El cliente no dejó un comentario.Ester G.
El cliente no dejó un comentario.MARGARITA B.
El cliente no dejó un comentario.david M.
El cliente no dejó un comentario.Calnorito A.
El cliente no dejó un comentario.Sean M.
I rented a 26' truck and it had multiple signs of visible damage on the exterior (which had been marked) but the interior was just as poor, the lining to the cab roof was failing apart/down, the steering wheel looked like someone chew a piece of it. I realize that these vehicles get used and abused, and I have rented a van, a 10' and this one within the last month and this one was the worst. I do want to say the person that helped me at the store was very friendly and trying to get everything taken care of when he was the only one in the shop in the morning.Barbara B.
El cliente no dejó un comentario.ANGELA H.
El cliente no dejó un comentario.PATRICIA G.
Great customer service doing visit in the store.Barbara S. | First Impressions
Great customer service, staff was wonderful.Keisha T. | First Impressions
El cliente no dejó un comentario.CARY V. | Overall Experience
El cliente no dejó un comentario.Kimberly C. | Overall Experience
Thanks made the move painless and fastChristena L. | First Impressions
El cliente no dejó un comentario.Nicomede E. | Overall Experience
Best climate control storage we have ever rented on storage facilities! Alway's spotless clean and polished floors. They do very good job maintaining climate control in hot humid Florida weather.John C. | First Impressions
El cliente no dejó un comentario.CARY V. | First Impressions
El cliente no dejó un comentario.fenique m. | Overall Experience
El cliente no dejó un comentario.Tyler M. | Overall Experience
El cliente no dejó un comentario.Raymond B. | Overall Experience
Although my stuff got solded Mr Kyle was Awesome...I Really respect himApril R. | Overall Experience
Excellent service!!!janice w. | First Impressions
El cliente no dejó un comentario.Daphne M. | First Impressions
El cliente no dejó un comentario.darlene s. | Overall Experience
El cliente no dejó un comentario.Reagan J. | First Impressions
El cliente no dejó un comentario.johnny j. | Overall Experience
El cliente no dejó un comentario.JENNIFER T. | Overall Experience
Staff was excellent eachbtime we visited (vidited 3-4 times overs 3-4 month period). The only thing I wish was that UHaul would allow a one time prorate on storage units. For example, if I am going to vacate the storage unit partly through the month it could be prorated as long as I give 2 week notice. Just a thought.joe k. | Overall Experience
Wonderful staff right facility very clean highly recommendAnthony R. | Overall Experience
El cliente no dejó un comentario.Andre C. | Overall Experience
El cliente no dejó un comentario.Janice D. | Overall Experience
El cliente no dejó un comentario.Donald B. | First Impressions
Kyle butler is by far one of the most professional and caring employees I've encountered at a uhaul facility. He went above and beyond to ensure a quality and memorable experience while using these services. Would recommend this location to any and everyone. Thank you for all you do.Kaylie C. | Overall Experience
El cliente no dejó un comentario.kesley m. | Overall Experience
Great service, very nice looking facility.Anthony R. | First Impressions
El cliente no dejó un comentario.Erica O. | First Impressions
El cliente no dejó un comentario.Jessica C. | First Impressions
BuenoRaymond B. | First Impressions
Staff is extremely helpful.Edwin L. | First Impressions
Excellent management and staff!THOMAS W. | Overall Experience
El cliente no dejó un comentario.JOHNNIE M. | Overall Experience
This U-Haul location is the best maintained and cleanest location I've dealt with. I would hope you will recognize your Management and Staff for this or this survey is for nothing.THOMAS W. | First Impressions
Thank you for all your helpKenneth N. | Overall Experience
El cliente no dejó un comentario.MICHAEL G. | First Impressions
I love how easily accessible it is.BARBARA B. | First Impressions
El cliente no dejó un comentario.Jonan S. | Overall Experience
Very helpful, polite, & friendly.Cameron H. | First Impressions
You guys always go above and beyond especially KyleTINA G. | Online Move In
Love to work with people at U-Haul at a 103rd. Everything was smooth. The staff was wonderful and demonstrate a friendly environment. Kyle and Jason are amazing. They are very carrying. I will work with them in the future again. The storage unit is clean.maria g. | Overall Experience
Kyle was very helpful and pleasant each and every time all the staff were but he helped me most overall everything was beyond my expectations thank youAlicia L. | Overall Experience
El cliente no dejó un comentario.leroy j. | Overall Experience
El cliente no dejó un comentario.Betty B. | First Impressions
El cliente no dejó un comentario.Gabriel J. | Online Move In
El cliente no dejó un comentario.RENAYLE W. | Overall Experience
Good people inside Megan was greatTodd H. | First Impressions
El cliente no dejó un comentario.Annette W. | Overall Experience
Jessica was very helpful and professional in assisting me with my storage unit. She is truly a great asset to the Uhaul family!Angel P. | First Impressions
Thank you for all your helpKenneth N. | First Impressions
Great service.WILLIAM J. | Overall Experience
Great placeWILLIAM J. | First Impressions
Was a little frustrated cuz I had a reservation for a 10x10 climate controlled storage unit but when I got there I didn't have a reservation. Fortunately a lady who had went in the day before was returning a storage unit she had only had for 24 hours. I was frustrated due to the fact I've been trying to get a climate controlled storage unit here since May and was on a waiting list to be called. Kyle help me reserve two 5x10s but when he called me to see if I was still coming in on the 26th he happened to have a 10x10 so we put the reservation on that. But when I went in my reservation was gone. But it worked out in the end cuz I ended up getting the one the lady was returning. But I was told that someone may have taken a reservation off my name and gave the storage to that other lady which really upset me. Especially since I've been in every month trying to see if you guys had a 10x15 or 10x10SHEILAH H. | First Impressions
El cliente no dejó un comentario.christie c. | Overall Experience
I am a return customer for a reason..Good service and knowledgable staff...Robert L. | First Impressions
Mr Butler was great. Great customer service. Great experience.ERRICK P. | First Impressions
El cliente no dejó un comentario.Byron H. | Online Move In
When I began storing there in 2016 I received a military discount. When I upgraded to a larger unit which was twice the price with no broken time in between, I could no longer get the discount. What's up with that?Gregg G. | Overall Experience
El cliente no dejó un comentario.Henry S. | First Impressions
El cliente no dejó un comentario.Katrell M. | Overall Experience
This was the worse experience in my life because I explained everything to the person over the phone about the size of the truck I had and needed space to fit everything in but they gave me a 10x10x11 storage space to fit a 26' truck full of materials. I immediately told that it wasn't big enough but they had no more storage available so had to drive to a different location which was not climate control, I ended up having to store my belonging in two different storage. It was a nightmare and will never use uhaul again!Duvil S. | First Impressions
I didn't use my entire last month of storage and feel like I should be reimbursed for the days I did not use . Other than that my experience was great .Breyana R. | Overall Experience
The 24hr never worked so I cancer it aft 3 months The price was higher then othersrichard w. | Overall Experience
El cliente no dejó un comentario.james s. | Overall Experience
Everyone was courteous and professional!!!John B. | First Impressions
El cliente no dejó un comentario.Rosemary W. | Overall Experience
El cliente no dejó un comentario.Shericka B. | Overall Experience
El cliente no dejó un comentario.Dana J. | First Impressions
Kyle Butler was really amazing he went above and beyond to help me and also took time to look into it matter that I had a year ago and help me with getting a storage at an affordable rate and a truck thanks Kyle you’re the bestTERRI L. | First Impressions
El cliente no dejó un comentario.patti t. | Overall Experience
Overall Satisfied. ProfessionalFREDERICK S. | Overall Experience
They were friendly and it's was the best experience ever. They where very helpful and helped us with a lot loved themCHERLYN M. | First Impressions
El cliente no dejó un comentario.ORESTES L. | Overall Experience
El cliente no dejó un comentario.Luis S. | Overall Experience
El cliente no dejó un comentario.JESSICA T. | Overall Experience
Kyle the owner helped us and walked us through the facility. Compared to other storage facilities we looked at this was by far the best.Van V. | First Impressions
The store manager, Kyle was awesome and so was the rest of his staff at this location. Kyle was extremely pleasant and Always made me feel appreciated and welcome. The only issue I had was U-haul No longer offering a Military Discount to Active duty and Retired Military. I was very disappointed to here that this discount was no longer offered. But Kyle's awesome service and professionalism made up for this service no longer being offered . TONY USMC RetiredRotondo Y. | Overall Experience
I love renting from Uhaul all around thanksEric B. | Online Move In
OkRosemary W. | First Impressions
El cliente no dejó un comentario.Brian W. | First Impressions
El cliente no dejó un comentario.Bobie J. | Overall Experience
El cliente no dejó un comentario.damian h. | Overall Experience
El cliente no dejó un comentario.ANGELIA E. | Overall Experience
I cannot express how these gentlemen were exceptional! So helpful and kind. If I ever need U-Haul again, I know where I'm going! The customer service is off the charts!RITA JEAN D. | Overall Experience
kyle is awesomeMELISSA V. | Overall Experience
Kyle is the BEST!! Goes above & beyond to help his customers! Will definitely return if I ever need too!Bobbie S. | Overall Experience
El cliente no dejó un comentario.veronica N. | Overall Experience
El cliente no dejó un comentario.Joshua S. | Overall Experience
The staff, especially manager Kyle was always friendly and very professional. They took care of me during my use of the Uhaul facilities. Great business experience.loneryl m. | Overall Experience
Everything was great from the hours to the truck handling to the storage to the staff. Kyle went above and beyond for me and made this experience very relaxing for me.CARLOS S. | First Impressions
What a great experience, I want to give a huge thanks to this facility. It was the cleanest storage facility I have ever encountered and the staff was amazing. Kyle went above and beyond to ensure we were happy with everything... Thank you, You guys rock!Ryan L. | Overall Experience
El cliente no dejó un comentario.Antonia Z. | Overall Experience
Outstanding service... Utah to San Diego to Jacksonville over seven days...2,600 miles... everything worked perfect.. Great job!!! GGary J. | First Impressions
Very Professional!Edward R. | First Impressions
El cliente no dejó un comentario.shaquana h. | Overall Experience
El cliente no dejó un comentario.Brian W. | Overall Experience
El cliente no dejó un comentario.RICHARD T. | Overall Experience
El cliente no dejó un comentario.Michael w. | Overall Experience
Always curteous and helpfullcarolyn a. | Overall Experience
El cliente no dejó un comentario.Destine M. | Overall Experience