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MARGARITA B.Customer Reviews for U-Haul Moving & Storage of Jacksonville Heights
Testimonials From Recent Customers
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I rented a 26' truck and it had multiple signs of visible damage on the exterior (which had been marked) but the interior was just as poor, the lining to the cab roof was failing apart/down, the steering wheel looked like someone chew a piece of it. I realize that these vehicles get used and abused, and I have rented a van, a 10' and this one within the last month and this one was the worst. I do want to say the person that helped me at the store was very friendly and trying to get everything taken care of when he was the only one in the shop in the morning.
Barbara B.Staff was friendly and very helpful
ANGELA H.Everything was excellent
Adira B.Great customer service doing visit in the store.
Barbara S. | First ImpressionsGreat customer service, staff was wonderful.
Keisha T. | First ImpressionsCSR was courteous and made sure equipment was hooked to the vehicle correctly.
craig J.The location is great and close the where I needed to be. The only thing was that at the pick up location they gave me the wrong transport.
Josette S.Kyle was very helpful and informative. Wonderful asset to the company.
Kierra P.I called the location twice to extend my rental. The first time I got no response and it eventually kicked me out, the second time it took over 15 minutes but did not get a staff at the Jacksonville office location but a representative from out of the area. A bit disappointed as I had an immediate need. Thanks, Luis Lopez
Luis L.my reservation said friday july 29th, but I got charged $70 for an extra day. Would like to hear back on that. Or I'll call tomorrow, I'm exhausted from the move, any help you can provide on the $70 charge would help me. Gracias
Nancy Y.Friendly and professional
Joan F.The guy who took my U-Haul off my truck so that I was crying and was very nice
Carrie R.Thanks made the move painless and fast
Christena L. | First ImpressionsThe service was excellent keep doing what your doing!
Roshawn S.Best climate control storage we have ever rented on storage facilities! Alway's spotless clean and polished floors. They do very good job maintaining climate control in hot humid Florida weather.
John C. | First ImpressionsSome of my furniture was damaged due to the rain coming through the truck.
Constance V.The trailer was old and. Dilapidated. Many of the time down points were broken or missing. The employees were excellent in getting me in and out, and trying to remedy the problem.
Charles H.I complained about returning the equipment early but received no compensation and they remained professional and helpful. In the future, I will rent for a day and extend if needed, rather than rent for 3 days and return equipment early. UHAUL has everything needed including professional friendly staff to assist. I couldn't have done it without them! Overall experience with this UHAUL Rental Pick Up Location at 9422 103rd St Jacksonville Florida, 5 STAR
Kathryn M.Over priced and when i did the check list threw the app they said i didnt do it spent way to much money and they claimed i drove over 100miles in one day of having it would not recommend
davarrius H.very clean and great service
michael W.Although my stuff got solded Mr Kyle was Awesome...I Really respect him
April R. | Overall ExperienceToo far from my destination..added extra miles to end of trip
vincent C.Very Helpful and friendly staff
justin L.The Crew worked around my crazy schedule for pickup and were very accommodating.
justin L.Excellent service!!!
janice w. | First ImpressionsU Haul should load vehicles on the auto transports. I was told they WOULD when I reserved the equipment but they refused and I am now in a hospital with a compound fracture in my right leg from falling off their equipment.
darl L.Attention to detail; the associate misspelled my last name on the contract. Also, when I had a light kit issue for my trailer (which should have been checked out upon installation hitch tech previously), which added a few hours delay to my checkout (had to go to a different HitchPro location to repair the light kit (Jamal Haddad at the Normandy Blvd store in Jacksonville along with Robin and Christopher did an excellent job) and had to return to the original store since the trailer was already dispatched. Upon my arrival to Sarasota, there was an additional charge of $13.00) which was adjusted and waived by the Sarasota (South Tamiami Trail) supervisor.
Thomas L.Great service!!
Keith C.There is nothing to improve Kyle was a great help. Heather was very helpful. Daniel got the equipment for us. This place demonstrates how team work really makes things work best for everyone.
William W.I had a great experience at this location! These guys are great!
Delana H.Great customer service!!!!
Jason B.Friendly and professional staff
NATALIE J.great service.
michael W.Great location and customer service.
ROBERT A.Staff was excellent eachbtime we visited (vidited 3-4 times overs 3-4 month period). The only thing I wish was that UHaul would allow a one time prorate on storage units. For example, if I am going to vacate the storage unit partly through the month it could be prorated as long as I give 2 week notice. Just a thought.
joe k. | Overall ExperienceThe after hour drop off instructions were very clear, the web site was excellent with proof of pictures that you provide to the uhaul web site to show the condition of the returned vehicle or trailer. 5 Stars to U haul.
Philip O.The air conditioner in the truck would go off for 20 minutes and then come back on, the entire time during the 10 hr drive from Florida to Mississippi
Jason L R.My only complaint is that I used my brand new credit card in this location for a storage reservation in Orlando. And 2 days after, someone did a purchase with my credit card on Amazon! Never had used that credit card before!
Oscar R.I had a pleasant all around experience. Not a common thing these days. It was nice doing business with this location.
Marge T.My order was cancelled without any notice to me from initial store and then when I got ready to pick up they had no more trucks and were closed. The second store was able ti get me a truck but I was charged for a dolly I never received. I called and was told it would be taken off and then received a receipt where I was still charged for it. The employee was talking on his cell phone doing a personal call the entire time I was picking up my truck. I have called over and over and can't seem to get past being on hold. Horrible experience.
Justin H.Great service that employee
Sharon M.My moving experience started off alittle rough but the staff there were kind, considerate, patient, helpful and very professional.
Monique H.Great customer service. Thank you
Richard N.ENGINE COOLANT LINE RUPTURED LESS THAN 2 MILES FROM OUR FORMER HOME. TWO HOURS TO GET THROUGH TO ROADSIDE ASSISTANCE, TWO MORE HOURS TO WAIT FOR REPAIR VEHICLE TO SHOW, TWO MORE HOURS TO REPAIR RENTAL TRUCK, 8 HOUR DELAY IN ARRIVING AT DESTINATION. I had to spend $800 dollars to have movers return the next day to unload.
Jeffrey G.The ignition was messed up. U had to jiggle the key out of the ignition slightly to turn the truck on and it took almost 20 minutes for the truck to get started the first time. Also, the after hours return on y'all's website wasn't working last night. I had to re enter my information six times before it let me turn my keys in because the portal wasn't working.
Milton N.James had great customer service very friendly this location is by far the best.
Mishika P.Everything fine
Jessica B.Very impressive! Its been a long time since I used uHaul. I was amazed with the service, good employees.
Eric O.I have always used u-haul for moving. The check in process was easy, convenient, & quick. The employees were nice and professional.
Alexandria J.Wonderful staff right facility very clean highly recommend
Anthony R. | Overall ExperienceKyle butler is by far one of the most professional and caring employees I've encountered at a uhaul facility. He went above and beyond to ensure a quality and memorable experience while using these services. Would recommend this location to any and everyone. Thank you for all you do.
Kaylie C. | Overall ExperienceGreat service, very nice looking facility.
Anthony R. | First ImpressionsBueno
Raymond B. | First ImpressionsStaff is extremely helpful.
Edwin L. | First ImpressionsExcellent management and staff!
THOMAS W. | Overall ExperienceThis U-Haul location is the best maintained and cleanest location I've dealt with. I would hope you will recognize your Management and Staff for this or this survey is for nothing.
THOMAS W. | First ImpressionsThank you for all your help
Kenneth N. | Overall ExperienceI love how easily accessible it is.
BARBARA B. | First ImpressionsVery helpful, polite, & friendly.
Cameron H. | First ImpressionsYou guys always go above and beyond especially Kyle
TINA G. | Online Move InLove to work with people at U-Haul at a 103rd. Everything was smooth. The staff was wonderful and demonstrate a friendly environment. Kyle and Jason are amazing. They are very carrying. I will work with them in the future again. The storage unit is clean.
maria g. | Overall ExperienceKyle was very helpful and pleasant each and every time all the staff were but he helped me most overall everything was beyond my expectations thank you
Alicia L. | Overall ExperienceGood people inside Megan was great
Todd H. | First ImpressionsJessica was very helpful and professional in assisting me with my storage unit. She is truly a great asset to the Uhaul family!
Angel P. | First ImpressionsThank you for all your help
Kenneth N. | First ImpressionsGreat service.
WILLIAM J. | Overall ExperienceGreat place
WILLIAM J. | First ImpressionsWas a little frustrated cuz I had a reservation for a 10x10 climate controlled storage unit but when I got there I didn't have a reservation. Fortunately a lady who had went in the day before was returning a storage unit she had only had for 24 hours. I was frustrated due to the fact I've been trying to get a climate controlled storage unit here since May and was on a waiting list to be called. Kyle help me reserve two 5x10s but when he called me to see if I was still coming in on the 26th he happened to have a 10x10 so we put the reservation on that. But when I went in my reservation was gone. But it worked out in the end cuz I ended up getting the one the lady was returning. But I was told that someone may have taken a reservation off my name and gave the storage to that other lady which really upset me. Especially since I've been in every month trying to see if you guys had a 10x15 or 10x10
SHEILAH H. | First ImpressionsI am a return customer for a reason..Good service and knowledgable staff...
Robert L. | First ImpressionsMr Butler was great. Great customer service. Great experience.
ERRICK P. | First ImpressionsWhen I began storing there in 2016 I received a military discount. When I upgraded to a larger unit which was twice the price with no broken time in between, I could no longer get the discount. What's up with that?
Gregg G. | Overall ExperienceThis was the worse experience in my life because I explained everything to the person over the phone about the size of the truck I had and needed space to fit everything in but they gave me a 10x10x11 storage space to fit a 26' truck full of materials. I immediately told that it wasn't big enough but they had no more storage available so had to drive to a different location which was not climate control, I ended up having to store my belonging in two different storage. It was a nightmare and will never use uhaul again!
Duvil S. | First ImpressionsI didn't use my entire last month of storage and feel like I should be reimbursed for the days I did not use . Other than that my experience was great .
Breyana R. | Overall ExperienceThe 24hr never worked so I cancer it aft 3 months The price was higher then others
richard w. | Overall ExperienceEveryone was courteous and professional!!!
John B. | First ImpressionsKyle Butler was really amazing he went above and beyond to help me and also took time to look into it matter that I had a year ago and help me with getting a storage at an affordable rate and a truck thanks Kyle you’re the best
TERRI L. | First ImpressionsOverall Satisfied. Professional
FREDERICK S. | Overall ExperienceThey were friendly and it's was the best experience ever. They where very helpful and helped us with a lot loved them
CHERLYN M. | First ImpressionsKyle the owner helped us and walked us through the facility. Compared to other storage facilities we looked at this was by far the best.
Van V. | First ImpressionsThe store manager, Kyle was awesome and so was the rest of his staff at this location. Kyle was extremely pleasant and Always made me feel appreciated and welcome. The only issue I had was U-haul No longer offering a Military Discount to Active duty and Retired Military. I was very disappointed to here that this discount was no longer offered. But Kyle's awesome service and professionalism made up for this service no longer being offered . TONY USMC Retired
Rotondo Y. | Overall ExperienceI love renting from Uhaul all around thanks
Eric B. | Online Move InOk
Rosemary W. | First ImpressionsI cannot express how these gentlemen were exceptional! So helpful and kind. If I ever need U-Haul again, I know where I'm going! The customer service is off the charts!
RITA JEAN D. | Overall Experiencekyle is awesome
MELISSA V. | Overall ExperienceKyle is the BEST!! Goes above & beyond to help his customers! Will definitely return if I ever need too!
Bobbie S. | Overall ExperienceThe staff, especially manager Kyle was always friendly and very professional. They took care of me during my use of the Uhaul facilities. Great business experience.
loneryl m. | Overall ExperienceEverything was great from the hours to the truck handling to the storage to the staff. Kyle went above and beyond for me and made this experience very relaxing for me.
CARLOS S. | First ImpressionsWhat a great experience, I want to give a huge thanks to this facility. It was the cleanest storage facility I have ever encountered and the staff was amazing. Kyle went above and beyond to ensure we were happy with everything... Thank you, You guys rock!
Ryan L. | Overall ExperienceOutstanding service... Utah to San Diego to Jacksonville over seven days...2,600 miles... everything worked perfect.. Great job!!! G
Gary J. | First ImpressionsVery Professional!
Edward R. | First ImpressionsAlways curteous and helpfull
carolyn a. | Overall ExperienceHad an issue with this last rental but it was resolved to my satisfaction by Kyle the Manager.
Richard D. | Overall ExperienceEl personal kiler fue muy amable en atenderme
kristell s. | First ImpressionsThe manager Kyle was very friendly and helpful explain that I can pay my bill online on the U-Haul website. Show me how to pay a little extra that way I can schedule my payments around what's going to benefit me and help me the most thank you
DAVID W. | Overall Experiencemr.kyle was helpful and professional as well. He is the type of employee that will make you feel like you are the only person(besides the other customers) let's you feel and know he cares and very experience. Thank you Mr. Kyle&God Bless
Jerry j. | First ImpressionsAgradecida por el trato tan especial y su atención. Si los vuelvo a necesitar no dudaría en usar ese centro de almacenamiento! Muchas gracias!
Nancy R. | Overall ExperienceMy experience with this particular location has been a part of my life that I will never forget. Kyle Butler has provided me with the highest customer service I've ever received in any industry and I truly believe that his value is immeasurable. As a store/general manager, his potential is limitless. He has the unpost care and consideration for his clients. His experience with U-Haul's protocol and operations offers him a bulletproof photographic memory. His dedication allows him to remember and recall the most important important parts of any conversation, even up to the individual habits of clientele. His resilience allows him to be poised and effortless in his work because thought I've dealt with him for nearly 2 years, I never once saw him down or bothered. I could only imagine what obstacles he has faced regarding his responsibilities while yet still providing A1 service. I'd like to thank U-Haul and their staff for allowing such a great, outstanding, brilliant and sharp human to be a pivotal part of their operation and I'd also like to advise that if Kyle where to become part of your regional operations, he could groom more brilliant individuals to be more like him (truly outstanding). Thx
ben d. | Overall ExperienceKyle was amazing, friendly and efficient. He went above and beyond my expectations. I would recommend this location to anyone looking for great customer Service.
Melissa B. | First ImpressionsKyle assisted me with everything I needed. Very friendly but also very professional.
Kenyata A. | First ImpressionsKyle was very polite & helpful. He explained everything I needed to know to me. He went above & beyond in helping me.
Ana C. | First ImpressionsThe store manager was always very helpful from the beginning to the the end. Thank you for helping me through my very difficult time.
nikki b. | Overall ExperienceKyle was so helpful & friendly. We were in a bind & he fixed us right up. Highly recommend this facility after working with Kyle. Clean, convenient & friendly.
Tyra B. | Overall ExperienceGreat Customer service.
MICHAEL T. | First Impressions