There is nothing to improve Kyle was a great help. Heather was very helpful. Daniel got the equipment for us. This place demonstrates how team work really makes things work best for everyone.William W.
Customer Reviews for U-Haul Moving & Storage of Jacksonville Heights
Jacksonville, FL 32210
(W of Shindler next to Deerpointe)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I had a great experience at this location! These guys are great!Delana H.
El cliente no dejó un comentario.Andrew M.
Great customer service!!!!Jason B.
El cliente no dejó un comentario.JENNIFER T. | Overall Experience
El cliente no dejó un comentario.Kenneth R.
Friendly and professional staffNATALIE J.
great service.michael W.
Great location and customer service.ROBERT A.
El cliente no dejó un comentario.PEDRO T.
Staff was excellent eachbtime we visited (vidited 3-4 times overs 3-4 month period). The only thing I wish was that UHaul would allow a one time prorate on storage units. For example, if I am going to vacate the storage unit partly through the month it could be prorated as long as I give 2 week notice. Just a thought.joe k. | Overall Experience
El cliente no dejó un comentario.Don L.
El cliente no dejó un comentario.Kyle B.
The after hour drop off instructions were very clear, the web site was excellent with proof of pictures that you provide to the uhaul web site to show the condition of the returned vehicle or trailer. 5 Stars to U haul.Philip O.
El cliente no dejó un comentario.Kierra J.
The air conditioner in the truck would go off for 20 minutes and then come back on, the entire time during the 10 hr drive from Florida to MississippiJason L R.
El cliente no dejó un comentario.SANDRA M.
My only complaint is that I used my brand new credit card in this location for a storage reservation in Orlando. And 2 days after, someone did a purchase with my credit card on Amazon! Never had used that credit card before!Oscar R.
El cliente no dejó un comentario.John T.
I had a pleasant all around experience. Not a common thing these days. It was nice doing business with this location.Marge T.
My order was cancelled without any notice to me from initial store and then when I got ready to pick up they had no more trucks and were closed. The second store was able ti get me a truck but I was charged for a dolly I never received. I called and was told it would be taken off and then received a receipt where I was still charged for it. The employee was talking on his cell phone doing a personal call the entire time I was picking up my truck. I have called over and over and can't seem to get past being on hold. Horrible experience.Justin H.
Great service that employeeSharon M.
El cliente no dejó un comentario.billy B.
My moving experience started off alittle rough but the staff there were kind, considerate, patient, helpful and very professional.Monique H.
El cliente no dejó un comentario.Edward B.
Great customer service. Thank youRichard N.
El cliente no dejó un comentario.Michael O.
El cliente no dejó un comentario.Timothy H.
El cliente no dejó un comentario.Kevin W.
El cliente no dejó un comentario.HUONG T.
ENGINE COOLANT LINE RUPTURED LESS THAN 2 MILES FROM OUR FORMER HOME. TWO HOURS TO GET THROUGH TO ROADSIDE ASSISTANCE, TWO MORE HOURS TO WAIT FOR REPAIR VEHICLE TO SHOW, TWO MORE HOURS TO REPAIR RENTAL TRUCK, 8 HOUR DELAY IN ARRIVING AT DESTINATION. I had to spend $800 dollars to have movers return the next day to unload.Jeffrey G.
El cliente no dejó un comentario.Mishika P.
The ignition was messed up. U had to jiggle the key out of the ignition slightly to turn the truck on and it took almost 20 minutes for the truck to get started the first time. Also, the after hours return on y'all's website wasn't working last night. I had to re enter my information six times before it let me turn my keys in because the portal wasn't working.Milton N.
El cliente no dejó un comentario.Carl W.
James had great customer service very friendly this location is by far the best.Mishika P.
El cliente no dejó un comentario.Ricardo A.
Everything fineJessica B.
Very impressive! Its been a long time since I used uHaul. I was amazed with the service, good employees.Eric O.
I have always used u-haul for moving. The check in process was easy, convenient, & quick. The employees were nice and professional.Alexandria J.
El cliente no dejó un comentario.Carla H.
El cliente no dejó un comentario.Debbra D.
El cliente no dejó un comentario.Larry R.
The customer service is superior.William W.
El cliente no dejó un comentario.Yarianes M.
El cliente no dejó un comentario.GREGORY M.
El cliente no dejó un comentario.ROBERT C.
El cliente no dejó un comentario.Brooke R.
El cliente no dejó un comentario.Juan V.
El cliente no dejó un comentario.Clarence C.
El cliente no dejó un comentario.james W.
El cliente no dejó un comentario.Sonya W.
El cliente no dejó un comentario.Sean M.
El cliente no dejó un comentario.tammie W.
El cliente no dejó un comentario.Stephanie G.
El cliente no dejó un comentario.Kyle B.
This location is the best, would definitely recommend 10/10. Clean, secure, friendly and prompt.Meagan M.
El cliente no dejó un comentario.ALPHONSO M.
El cliente no dejó un comentario.MARGARITA B.
Have the correct truck size!Lucas C.
El cliente no dejó un comentario.JESSICA C.
I requested a call back, and it's almost been a month since I called, and I have yet to speak with someone at the store location.Ashleigh B.
The employees were very friendly and helpful with this business transaction.William W.
El cliente no dejó un comentario.Sacko R.
Everyone was outstandingkeneth T.
Vehicle had a low tire pressure that had to be aired before I could drive the unit. I feel that I should not have the one to find the problem. Staff should have corrected the issue before giving me the vehicle. When I called it to their attention the problem was promptly addressedJAMES S.
El cliente no dejó un comentario.marina R.
El cliente no dejó un comentario.ALBERT S.
The gas tank wasn't at a quarter tank, it was at E and I had to put $30 In gas as soon as I got the uhaul. I told the guy who helped me out and he brushed it offaverie R.
El cliente no dejó un comentario.Christina O.
El cliente no dejó un comentario.Margarita B.
El cliente no dejó un comentario.JORGE H.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Walter C.
The guy that hooked up our truck was so rude and demeaning to us we are 2 women and the whole time he talked down to us and treated us like we were complete idiots he was an older gentlemtant with dark hair and a bowl cut he was absolutely horrible to deal withAshley H.
Great job by allGary O.
Very helpful staff and the process was quick and simple.Jeffrey R.
The drop-off was so easy and the staff was very hehlpful.Keesha W.
Very nice and friendly people work here One of the guys was very nice helping us the whole time Can't remember the name he rides a motorcycleLizbeth S.
El cliente no dejó un comentario.Shane M.
Friendly service. Easy to tow.William C.
Thank you for the fact that I was attended by a pardon who spoke Spanish and correctly explained all the uhaul regulations to me.ELADIO A.
El cliente no dejó un comentario.latoya S.
reduce your millage rate to 1.00 due to gas price so high.Patrick H.
Notation ! I brought the trailer back, no one logged it in â€¦ I received a phone call asking when will I return the equipment! Communication is a mustRONALD L.
El cliente no dejó un comentario.WILKY A.
El cliente no dejó un comentario.Corey P.
El cliente no dejó un comentario.mike H.
El cliente no dejó un comentario.eric R.
El cliente no dejó un comentario.Trisha C.
El cliente no dejó un comentario.NICOLE S.
El cliente no dejó un comentario.KELVIN G.
Great! Customer service very kind an help. An may God bless this company amenSierra B.
Great JobRONALD P.
Everything was simple and easy. Customer service was fast and friendly.Sean L.
The staff was very friendly and really helped to get me what I needed. We had problems with trying to split my payments between two different cards but why were patient and helped me figure it out!Naiesha R.
El cliente no dejó un comentario.Alex S.
El cliente no dejó un comentario.Holly G.
The quality of the rental truck needs to improve. Brakes were bad and truck was in bad shape.Stephanie F.
El cliente no dejó un comentario.Cheyenne C.
Change Oil light was on when I received the van and the interior still had some dirt/debris in it. There was alot of confusion when I showed up to the initial location to pick up the van which they didnt' have on reserve. In their confusion, I was sent to 2 different stores before I was able to get the van AND apparently the employee had to reenter my reservation information (which didn't have the 300 miles at the lower rental charge. SO when I returned the van, I had to pay an additional $85 for the additional mileage accrued. When I returned the manager I had spoken with wasn't available and no attempt was made to try to rectify my situation.Thomas R.
The people are rude and inconsiderateVonda W.
Wonderful staff right facility very clean highly recommendAnthony R. | Overall Experience
El cliente no dejó un comentario.Andre C. | Overall Experience
El cliente no dejó un comentario.Janice D. | Overall Experience
El cliente no dejó un comentario.Donald B. | First Impressions
Kyle butler is by far one of the most professional and caring employees I've encountered at a uhaul facility. He went above and beyond to ensure a quality and memorable experience while using these services. Would recommend this location to any and everyone. Thank you for all you do.Kaylie C. | Overall Experience
El cliente no dejó un comentario.kesley m. | Overall Experience
Great service, very nice looking facility.Anthony R. | First Impressions
El cliente no dejó un comentario.Erica O. | First Impressions
El cliente no dejó un comentario.Jessica C. | First Impressions
BuenoRaymond B. | First Impressions
Staff is extremely helpful.Edwin L. | First Impressions
Excellent management and staff!THOMAS W. | Overall Experience
El cliente no dejó un comentario.JOHNNIE M. | Overall Experience
This U-Haul location is the best maintained and cleanest location I've dealt with. I would hope you will recognize your Management and Staff for this or this survey is for nothing.THOMAS W. | First Impressions
Thank you for all your helpKenneth N. | Overall Experience
El cliente no dejó un comentario.MICHAEL G. | First Impressions
I love how easily accessible it is.BARBARA B. | First Impressions
El cliente no dejó un comentario.Jonan S. | Overall Experience
Very helpful, polite, & friendly.Cameron H. | First Impressions
You guys always go above and beyond especially KyleTINA G. | Online Move In
Love to work with people at U-Haul at a 103rd. Everything was smooth. The staff was wonderful and demonstrate a friendly environment. Kyle and Jason are amazing. They are very carrying. I will work with them in the future again. The storage unit is clean.maria g. | Overall Experience
Kyle was very helpful and pleasant each and every time all the staff were but he helped me most overall everything was beyond my expectations thank youAlicia L. | Overall Experience
El cliente no dejó un comentario.leroy j. | Overall Experience
El cliente no dejó un comentario.Betty B. | First Impressions
El cliente no dejó un comentario.Gabriel J. | Online Move In
El cliente no dejó un comentario.RENAYLE W. | Overall Experience
Good people inside Megan was greatTodd H. | First Impressions
El cliente no dejó un comentario.Annette W. | Overall Experience
Jessica was very helpful and professional in assisting me with my storage unit. She is truly a great asset to the Uhaul family!Angel P. | First Impressions
Thank you for all your helpKenneth N. | First Impressions
Great service.WILLIAM J. | Overall Experience
Great placeWILLIAM J. | First Impressions
Was a little frustrated cuz I had a reservation for a 10x10 climate controlled storage unit but when I got there I didn't have a reservation. Fortunately a lady who had went in the day before was returning a storage unit she had only had for 24 hours. I was frustrated due to the fact I've been trying to get a climate controlled storage unit here since May and was on a waiting list to be called. Kyle help me reserve two 5x10s but when he called me to see if I was still coming in on the 26th he happened to have a 10x10 so we put the reservation on that. But when I went in my reservation was gone. But it worked out in the end cuz I ended up getting the one the lady was returning. But I was told that someone may have taken a reservation off my name and gave the storage to that other lady which really upset me. Especially since I've been in every month trying to see if you guys had a 10x15 or 10x10SHEILAH H. | First Impressions
El cliente no dejó un comentario.christie c. | Overall Experience
I am a return customer for a reason..Good service and knowledgable staff...Robert L. | First Impressions
Mr Butler was great. Great customer service. Great experience.ERRICK P. | First Impressions
El cliente no dejó un comentario.Byron H. | Online Move In
When I began storing there in 2016 I received a military discount. When I upgraded to a larger unit which was twice the price with no broken time in between, I could no longer get the discount. What's up with that?Gregg G. | Overall Experience
El cliente no dejó un comentario.Henry S. | First Impressions
El cliente no dejó un comentario.Katrell M. | Overall Experience
This was the worse experience in my life because I explained everything to the person over the phone about the size of the truck I had and needed space to fit everything in but they gave me a 10x10x11 storage space to fit a 26' truck full of materials. I immediately told that it wasn't big enough but they had no more storage available so had to drive to a different location which was not climate control, I ended up having to store my belonging in two different storage. It was a nightmare and will never use uhaul again!Duvil S. | First Impressions
I didn't use my entire last month of storage and feel like I should be reimbursed for the days I did not use . Other than that my experience was great .Breyana R. | Overall Experience
The 24hr never worked so I cancer it aft 3 months The price was higher then othersrichard w. | Overall Experience
El cliente no dejó un comentario.james s. | Overall Experience
Everyone was courteous and professional!!!John B. | First Impressions
El cliente no dejó un comentario.Rosemary W. | Overall Experience
El cliente no dejó un comentario.Shericka B. | Overall Experience
El cliente no dejó un comentario.Dana J. | First Impressions
Kyle Butler was really amazing he went above and beyond to help me and also took time to look into it matter that I had a year ago and help me with getting a storage at an affordable rate and a truck thanks Kyle you’re the bestTERRI L. | First Impressions
El cliente no dejó un comentario.patti t. | Overall Experience
Overall Satisfied. ProfessionalFREDERICK S. | Overall Experience
They were friendly and it's was the best experience ever. They where very helpful and helped us with a lot loved themCHERLYN M. | First Impressions
El cliente no dejó un comentario.ORESTES L. | Overall Experience
El cliente no dejó un comentario.Luis S. | Overall Experience
El cliente no dejó un comentario.JESSICA T. | Overall Experience
Kyle the owner helped us and walked us through the facility. Compared to other storage facilities we looked at this was by far the best.Van V. | First Impressions
The store manager, Kyle was awesome and so was the rest of his staff at this location. Kyle was extremely pleasant and Always made me feel appreciated and welcome. The only issue I had was U-haul No longer offering a Military Discount to Active duty and Retired Military. I was very disappointed to here that this discount was no longer offered. But Kyle's awesome service and professionalism made up for this service no longer being offered . TONY USMC RetiredRotondo Y. | Overall Experience
I love renting from Uhaul all around thanksEric B. | Online Move In
OkRosemary W. | First Impressions
El cliente no dejó un comentario.Brian W. | First Impressions
El cliente no dejó un comentario.Bobie J. | Overall Experience
El cliente no dejó un comentario.damian h. | Overall Experience
El cliente no dejó un comentario.ANGELIA E. | Overall Experience
I cannot express how these gentlemen were exceptional! So helpful and kind. If I ever need U-Haul again, I know where I'm going! The customer service is off the charts!RITA JEAN D. | Overall Experience
kyle is awesomeMELISSA V. | Overall Experience
Kyle is the BEST!! Goes above & beyond to help his customers! Will definitely return if I ever need too!Bobbie S. | Overall Experience
El cliente no dejó un comentario.veronica N. | Overall Experience
El cliente no dejó un comentario.Joshua S. | Overall Experience
The staff, especially manager Kyle was always friendly and very professional. They took care of me during my use of the Uhaul facilities. Great business experience.loneryl m. | Overall Experience
Everything was great from the hours to the truck handling to the storage to the staff. Kyle went above and beyond for me and made this experience very relaxing for me.CARLOS S. | First Impressions
What a great experience, I want to give a huge thanks to this facility. It was the cleanest storage facility I have ever encountered and the staff was amazing. Kyle went above and beyond to ensure we were happy with everything... Thank you, You guys rock!Ryan L. | Overall Experience
El cliente no dejó un comentario.Antonia Z. | Overall Experience
Outstanding service... Utah to San Diego to Jacksonville over seven days...2,600 miles... everything worked perfect.. Great job!!! GGary J. | First Impressions
Very Professional!Edward R. | First Impressions
El cliente no dejó un comentario.shaquana h. | Overall Experience
El cliente no dejó un comentario.Brian W. | Overall Experience
El cliente no dejó un comentario.RICHARD T. | Overall Experience
El cliente no dejó un comentario.Michael w. | Overall Experience
Always curteous and helpfullcarolyn a. | Overall Experience
El cliente no dejó un comentario.Destine M. | Overall Experience
El cliente no dejó un comentario.Stephanie B. | Overall Experience
El cliente no dejó un comentario.Mareco W. | Overall Experience
El cliente no dejó un comentario.Don M. | Overall Experience
El cliente no dejó un comentario.Neal G. | Overall Experience
Had an issue with this last rental but it was resolved to my satisfaction by Kyle the Manager.Richard D. | Overall Experience
El personal kiler fue muy amable en atendermekristell s. | First Impressions
El cliente no dejó un comentario.Tommy B. | Overall Experience
El cliente no dejó un comentario.tanya w. | Overall Experience
The manager Kyle was very friendly and helpful explain that I can pay my bill online on the U-Haul website. Show me how to pay a little extra that way I can schedule my payments around what's going to benefit me and help me the most thank youDAVID W. | Overall Experience
mr.kyle was helpful and professional as well. He is the type of employee that will make you feel like you are the only person(besides the other customers) let's you feel and know he cares and very experience. Thank you Mr. Kyle&God BlessJerry j. | First Impressions
Agradecida por el trato tan especial y su atención. Si los vuelvo a necesitar no dudaría en usar ese centro de almacenamiento! Muchas gracias!Nancy R. | Overall Experience
El cliente no dejó un comentario.JODY M. | First Impressions
My experience with this particular location has been a part of my life that I will never forget. Kyle Butler has provided me with the highest customer service I've ever received in any industry and I truly believe that his value is immeasurable. As a store/general manager, his potential is limitless. He has the unpost care and consideration for his clients. His experience with U-Haul's protocol and operations offers him a bulletproof photographic memory. His dedication allows him to remember and recall the most important important parts of any conversation, even up to the individual habits of clientele. His resilience allows him to be poised and effortless in his work because thought I've dealt with him for nearly 2 years, I never once saw him down or bothered. I could only imagine what obstacles he has faced regarding his responsibilities while yet still providing A1 service. I'd like to thank U-Haul and their staff for allowing such a great, outstanding, brilliant and sharp human to be a pivotal part of their operation and I'd also like to advise that if Kyle where to become part of your regional operations, he could groom more brilliant individuals to be more like him (truly outstanding). Thxben d. | Overall Experience
El cliente no dejó un comentario.Johnny S. | Overall Experience
El cliente no dejó un comentario.Otilia B. | Overall Experience
Kyle was amazing, friendly and efficient. He went above and beyond my expectations. I would recommend this location to anyone looking for great customer Service.Melissa B. | First Impressions
Kyle assisted me with everything I needed. Very friendly but also very professional.Kenyata A. | First Impressions
Kyle was very polite & helpful. He explained everything I needed to know to me. He went above & beyond in helping me.Ana C. | First Impressions
The store manager was always very helpful from the beginning to the the end. Thank you for helping me through my very difficult time.nikki b. | Overall Experience
Kyle was so helpful & friendly. We were in a bind & he fixed us right up. Highly recommend this facility after working with Kyle. Clean, convenient & friendly.Tyra B. | Overall Experience
Great Customer service.MICHAEL T. | First Impressions
Staff member didn't tell me what would happen when bringing the truck back before time.No information was listed on the contract.VALENIE H. | First Impressions
El cliente no dejó un comentario.Wendy H. | Overall Experience
El cliente no dejó un comentario.kasandra g. | Overall Experience
My experience from the Customer Service with the U-Haul in Orange Park, to Drew who dropped of my U-Box and then finally Kyle at 9422 103rd. St. In Jacksonville. I can not say enough great things. Kyle was so accommodating to me ,patient with me and just gave me the best customer service. He was working alone and was very quick and gave you his full attention to all customers. Thank you for everything Kyle I appreciate your service.marie w. | First Impressions
Very friendly staff..!! They actually called me by name each and every time they saw me..!! Now that’s customer appreciation.louis w. | Overall Experience
Great experience, even with an error occuring at the end. Y'all took care of me and quickly resolved the issue. Best experience I've had with a u-haul. ¡Gracias!Kyle F. | Overall Experience
Already recommended.BRENDA V. | Overall Experience
The staff was hands down the best they were friendly and as helping as they could be Kyle at the front seat was the most professional he should be compensated for his personality and the amount of help he provides one of the best experiences I’ve had in awhileTroy P. | Overall Experience
I was completely overcharged for everything and I am extremely upset:Sarah F. | Overall Experience
El cliente no dejó un comentario.synthia m. | Overall Experience
El cliente no dejó un comentario.tabitha r. | First Impressions
Thank u for your helpnikki b. | First Impressions
El cliente no dejó un comentario.Genesis S. | Overall Experience
The unit was riddled with roaches. Never again! I told them about the critters many time. They did a roach bomb one time. There reasons were the roaches come from the outside and they really cant do anything about it. When we our things we had to repack all the boxes, check everything and shake everything out. The roaches were everywhere. We moved to another storage company. Do not take your things there!Anita G. | Overall Experience
Kyle and Ms. Lammott were always very friendly and helpful. Every time I saw them they were either helping customers or doing facility maintenance. Even though busy, they always took a moment to make me feel welcome. Please make sure the emloyees there are rewarded accordingly. ¡Gracias!tobin t. | Overall Experience
When I was checking out my wife wanted to use the bathroom; the sign on the door said employees only. The staff member with long blonde got mouthy and told me I could wait all day that she wasn't helping me. She wouldn't stop and kept mumbling that she wouldn't wait on me. Finally she was told to wait on me and I refused saying I would wait for another associate.nancy g. | Overall Experience